107 Customer Service Representatives jobs in Edenvale

Department: Client & Business Leadership Location: Johannesburg , South Africa Last Updated: 7/22/2025 Requisition ID: 11177 Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

What You'll do:

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.
• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

What You'll Need:

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

#J-18808-Ljbffr

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

What You'll do:

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.

Team Leadership & Development:

• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

What You'll Need:

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , LinkedIn ,and X .

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

#J-18808-Ljbffr

Duties & Responsibilities

General Responsibilities:

Digital Communications:

• Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls.
• Manage communications effectively to address queries, provide support, and facilitate smooth interactions.

Service Management:

• Handle service management tasks to support the sales pipeline.
• Ensure efficient delivery of services to meet customer needs and expectations.

Operations:

• Execute general operational tasks related to the business activities of the company.
• Maintain operational efficiency and effectiveness across different functions.

Arrangement and Execution of Tutoring Sessions:

• Coordinate and arrange 1-on-1 tutoring arrangements for students.
• Follow specified processes to ensure successful tutor and student engagements.

Client Relationship Management:

• Build and nurture relationships with clients, focusing on client satisfaction and retention.
• Address client concerns, gather feedback, and maintain a positive client experience.

General Operations:

• Handle day-to-day operational tasks to support business activities.
• Ensure smooth functioning of processes and workflows.

Client Communication and Coordination:

• Communicate with clients to understand their needs and requirements.
• Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.
• Record relevant information and updates in the CRM system or spreadsheet.

Monitoring Progress and Quality:

• Stay informed about the progress of tutoring sessions.
• Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery.

Desired Experience & Qualification

Educational Background:

• Possess a 3-year degree in BA or BCom from a reputable university.

Recent Graduates:

• Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning.

Sales or Organizational Experience (As a plus):

• Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments.

#J-18808-Ljbffr

Department: Client & Business Leadership Location: Johannesburg , South Africa Last Updated: 7/22/2025 Requisition ID: 11177 Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

What You'll do:

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.
• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

What You'll Need:

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

#J-18808-Ljbffr

Department: Client & Business Leadership Location: Johannesburg , South Africa Last Updated: 7/22/2025 Requisition ID: 11177 Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors. What You'll do: Account Management: Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships. Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations. Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle. Manage client expectations, address concerns, and proactively resolve issues. Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values. Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles. Conduct regular performance reviews, identify training needs, and support the professional development of your team. Foster a culture of continuous improvement and knowledge sharing within the team. Strategic Planning & Account Growth: Develop and execute strategic account plans that align with client objectives and drive measurable results. Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth. Monitor account performance, track key metrics, and identify areas for improvement. Develop and present compelling proposals and presentations to clients. Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation. What You'll Need: Bachelor's degree in Marketing, Communications, Business Administration, or a related field. 2-3 years of experience as a Client Services Director within an agency setting. Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing. A strong track record of successfully managing and growing client accounts. Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels. Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends. Strong leadership qualities, with the ability to motivate and inspire a team. Excellent project management skills and a keen eye for detail. Experience in developing and delivering successful new business pitches. A passion for delivering exceptional client service and exceeding expectations. Strong understanding of revenue and billing management Why VML? We offer a dynamic and collaborative environment where you can: Make a Real Impact: Shape the future of iconic brands. Grow Your Career: Unlock your full potential through ongoing learning and development. Be Part of Something Bigger: Join a global community of innovators and changemakers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr

Duties & Responsibilities General Responsibilities: Digital Communications: Engage with students, tutors, parents, and guardians through digital channels like Whats App, emails, and calls. Manage communications effectively to address queries, provide support, and facilitate smooth interactions. Service Management: Handle service management tasks to support the sales pipeline. Ensure efficient delivery of services to meet customer needs and expectations. Operations: Execute general operational tasks related to the business activities of the company. Maintain operational efficiency and effectiveness across different functions. Arrangement and Execution of Tutoring Sessions: Coordinate and arrange 1-on-1 tutoring arrangements for students. Follow specified processes to ensure successful tutor and student engagements. Client Relationship Management: Build and nurture relationships with clients, focusing on client satisfaction and retention. Address client concerns, gather feedback, and maintain a positive client experience. General Operations: Handle day-to-day operational tasks to support business activities. Ensure smooth functioning of processes and workflows. Client Communication and Coordination: Communicate with clients to understand their needs and requirements. Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors. Record relevant information and updates in the CRM system or spreadsheet. Monitoring Progress and Quality: Stay informed about the progress of tutoring sessions. Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery. Desired Experience & Qualification Educational Background: Possess a 3-year degree in BA or BCom from a reputable university. Recent Graduates: Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning. Sales or Organizational Experience (As a plus): Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments. #J-18808-Ljbffr

Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors. What You'll do: Account Management: Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships. Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations. Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle. Manage client expectations, address concerns, and proactively resolve issues. Team Leadership & Development: Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values. Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles. Conduct regular performance reviews, identify training needs, and support the professional development of your team. Foster a culture of continuous improvement and knowledge sharing within the team. Strategic Planning & Account Growth: Develop and execute strategic account plans that align with client objectives and drive measurable results. Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth. Monitor account performance, track key metrics, and identify areas for improvement. Develop and present compelling proposals and presentations to clients. Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation. What You'll Need:Bachelor's degree in Marketing, Communications, Business Administration, or a related field. 2-3 years of experience as a Client Services Director within an agency setting. Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing. A strong track record of successfully managing and growing client accounts. Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels. Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends. Strong leadership qualities, with the ability to motivate and inspire a team. Excellent project management skills and a keen eye for detail. Experience in developing and delivering successful new business pitches. A passion for delivering exceptional client service and exceeding expectations. Strong understanding of revenue and billing management Why VML? We offer a dynamic and collaborative environment where you can: Make a Real Impact: Shape the future of iconic brands. Grow Your Career: Unlock your full potential through ongoing learning and development. Be Part of Something Bigger: Join a global community of innovators and changemakers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , Linked In ,and X . When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr

Join to apply for the Client Services Director role at VML Join to apply for the Client Services Director role at VML Get AI-powered advice on this job and more exclusive features. Who We AreAt VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Who We AreAt VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.What You'll DoAccount Management:Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships. Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations. Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle. Manage client expectations, address concerns, and proactively resolve issues. Team Leadership & DevelopmentLead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values. Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles. Conduct regular performance reviews, identify training needs, and support the professional development of your team. Foster a culture of continuous improvement and knowledge sharing within the team. Strategic Planning & Account GrowthDevelop and execute strategic account plans that align with client objectives and drive measurable results. Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth. Monitor account performance, track key metrics, and identify areas for improvement. Develop and present compelling proposals and presentations to clients. Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation. What You'll NeedBachelor's degree in Marketing, Communications, Business Administration, or a related field. 2-3 years of experience as a Client Services Director within an agency setting. Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing. A strong track record of successfully managing and growing client accounts. Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels. Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends. Strong leadership qualities, with the ability to motivate and inspire a team. Excellent project management skills and a keen eye for detail. Experience in developing and delivering successful new business pitches. A passion for delivering exceptional client service and exceeding expectations. Strong understanding of revenue and billing management Why VML?We offer a dynamic and collaborative environment where you can:Make a Real Impact: Shape the future of iconic brands. Grow Your Career: Unlock your full potential through ongoing learning and development. Be Part of Something Bigger: Join a global community of innovators and changemakers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, Linked In, and X.When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Industries Software Development Referrals increase your chances of interviewing at VML by 2x Get notified about new Director of Client Services jobs in Johannesburg, Gauteng, South Africa . Alberton, Gauteng, South Africa 1 week ago Outbound Customer Service Team Lead – Betway Premium Johannesburg, Gauteng, South Africa 3 days ago Randburg, Gauteng, South Africa 1 month ago Benoni, Gauteng, South Africa 1 month ago Sandton, Gauteng, South Africa 3 weeks ago Johannesburg, Gauteng, South Africa 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.What You'll do: Account Management: Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships. Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations. Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle. Manage client expectations, address concerns, and proactively resolve issues. Team Leadership & Development: Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values. Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles. Conduct regular performance reviews, identify training needs, and support the professional development of your team. Foster a culture of continuous improvement and knowledge sharing within the team. Strategic Planning & Account Growth: Develop and execute strategic account plans that align with client objectives and drive measurable results. Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth. Monitor account performance, track key metrics, and identify areas for improvement. Develop and present compelling proposals and presentations to clients. Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation. What You'll Need: Bachelor's degree in Marketing, Communications, Business Administration, or a related field. 2-3 years of experience as a Client Services Director within an agency setting. Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing. A strong track record of successfully managing and growing client accounts. Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels. Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends. Strong leadership qualities, with the ability to motivate and inspire a team. Excellent project management skills and a keen eye for detail. Experience in developing and delivering successful new business pitches. A passion for delivering exceptional client service and exceeding expectations. Strong understanding of revenue and billing management Why VML? We offer a dynamic and collaborative environment where you can:Make a Real Impact: Shape the future of iconic brands. Grow Your Career: Unlock your full potential through ongoing learning and development. Be Part of Something Bigger: Join a global community of innovators and changemakers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, Linked In, and X.When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr