33 Customer Service Representatives jobs in Edenvale
Customer Service Consultant
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Job Title: Customer Services Consultant
Company: Korean Motor Spares
Job Type: Full-time, On-site
About Us
Korean Motor Spares, established in 1996, is one of South Africa's leading importers and distributors of Hyundai, Kia, Daewoo and Ssangyong spare parts. With branches nationwide, we pride ourselves on supplying high-quality parts, excellent customer service and maintaining strong relationships with both retail and trade clients.
We are currently seeking a dedicated and experienced Auto Parts Customer Service Consultant to join our Edenvale Main Branch team.
Key Responsibilities
- Provide expert advice and sales support on a wide range of Korean vehicle parts (Hyundai, Kia, Daewoo, Ssangyong).
- Assist online - customers, mechanics and trade clients with quotations, orders and parts identification.
- Build and maintain strong customer relationships to drive repeat business.
- Work closely with branch staff to ensure smooth daily operations.
- Handle stock checks, invoicing and related admin tasks.
Requirements
- 5+ years experience in automotive spare parts sales (essential).
- Solid knowledge of car parts and mechanical systems.
- Previous mechanic experience or technical automotive background is a strong advantage.
- Reliable form of transportation to and from work.
- Strong communication skills with both English and Afrikaans proficiency being advantageous.
- Computer literacy (basic invoicing and POS systems).
- Basic Social Media applications: Whatsapp, Facebook, Instagram etc. for response.
- Customer Service Consulting will be main objective to respond to all inquiries.
Personality Traits We Value
We're not just looking for experience – we want the right attitude too. The ideal candidate will be:
- Customer-focused – always willing to help customers find the right part.
- Energetic & approachable – friendly personality that builds trust.
- Detail-oriented – accurate with quotations, part codes and stock management.
- Team player – willing to support fellow staff members.
- Problem-solver – able to think quickly when sourcing or advising on parts.
Working Hours
- Monday to Friday: 08:00 – 17:00
- Saturday: 08:00 – 13:00
Training Period
All successful applicants must undergo 1–2 weeks of training and testing at our Edenvale Main Branch. This will be at a fixed daily rate, which will be communicated upfront.
Location
Edenvale Main Branch (On-site only, no remote work).
Why Join Us?
At Korean Motor Spares, you'll be part of a trusted brand with nearly 30 years of industry experience, a supportive team environment and opportunities to grow in the automotive spares industry.
How to Apply:
Submit your CV along with a brief cover letter highlighting your automotive experience and why you'd be a good fit for this role.
Job Type: Full-time
Pay: R7 000,00 - R10 000,00 per month
Ability to commute/relocate:
- Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Auto Parts Sales: 5 years (Required)
Location:
- Edenvale, Gauteng (Required)
Work Location: In person
Client Relations
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We're seeking motivated Client Specialists to drive our client engagement and business growth in Observatory, Cape Town.
What You'll Do:
Make outbound calls to prospective property clients
Build strong client relationships through exceptional service
Collaborate with our sales team to achieve targets
Provide professional customer support and follow-ups
What We're Looking For:
Previous call centre or sales experience (real estate preferred)
Excellent communication and phone skills
Proficiency in Microsoft Office/Google Suite
Own laptop required
Team player with independent work ability
What We Offer:
Salary: Up to R11,000/month
Full-time, Monday - Friday position
Dynamic, fast-paced work environment
Career growth opportunities in real estate
If you are interested send your CV and cover letter to
Location: Observatory, Cape Town
Job Type: Full-time
Pay: Up to R12 000,00 per month
Application Question(s):
- Do you have a laptop?
Work Location: In person
Job Type: Full-time
Pay: R8 000,00 - R12 000,00 per month
Application Question(s):
- Do you have a laptop?
Work Location: In person
OMF Client Relations Consultant
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Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
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To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
Provide advanced product/service information.
Customer Order Processing
Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning
Education
Matriculation Certificate (Matric)
Closing Date
13 October 2025 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story
Help Desk Technician
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SITE: BOKSBURG
DIVISION: CORRUSEAL GROUP
REPORTING TO: GROUP CHIEF INFORMATION OFFICER
PURPOSE OF THE JOB
Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.
KEY RESPONSIBILITIES
MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE
- Installs updates for server hardware and software systems.
- Monitors server performance to ensure efficient and secure operation.
- Coordinates with other IT professionals to ensure efficient network and server usage.
- Maintains basic network hardware and software systems.
- Monitors and maintains high standards of user experience on business applications relating to end user computing.
- Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
.
TROUBLESHOOTING AND REMEDIATIONS OF FAULTS
- Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
- Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.
SECURE AND RESILIENT INFRASTRUCTURE
- Performs Windows updates on non-critical servers and end user computing devices.
- Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
- Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.
PROJECT MANAGEMENT
- Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
- Delivers projects on budget and on time
.
SKILLS AND COMPETENCIES
- Adaptability
- Good communication skills (verbal and written)
- Customer focus
- Decision making
- Information monitoring
- Planning and organising
- Analytical
- Attention to detail
- Problem solving skills
REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE
- Hardware certification- A+
- Network certification- N+
- Microsoft certification.
- Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
- Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
- Two (2) years' experience installing, configuring and working on Windows desktop edition.
- two (2) years' experience working on enterprise level and point detection and reaction software.
Call Center Representative
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Company Description
HelloNova is a level 1 BEE company based in Sandton, revolutionizing the debt collection industry through innovative technology and strategic integration. The company combines complementary strengths to drive growth and efficiency for its clients.
Role Description
This is a full-time on-site role for a Call Center Representative at HelloNova Debt Recovery in
Sandton
. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, utilizing strong interpersonal skills, offering customer support, and demonstrating computer literacy.
Qualifications
- Customer Service Representatives, Customer Satisfaction, and Interpersonal Skills
- Customer Support and Computer Literacy
- Excellent communication skills
- Ability to work in a fast-paced environment
- Previous experience in a call center or customer service role is a plus
- High school diploma or equivalent
Call Center Operator
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Work Location:
Midrand, Johannesburg
Employment Type:
Contract-based (6 months)
Shift Work:
12-hour shifts (Day: 06:00–18:00 | Night: 18:00–06:00)
NOTE:
This role is well-suited to early-career professionals or recent matriculants looking to grow in a dynamic environment.
Role Overview:
Geotab Africa, a leading provider of advanced telematics and fleet management solutions, is looking for a Call Centre Operator to be based in our offices in Midrand, Johannesburg.
This role is central to our operations, especially in critical events such as vehicle losses, thefts, or hijackings. The Call Centre Operator is the first point of contact and plays a vital role in coordinating the appropriate response and support.
Key Responsibilities:
- Professionally handle all incoming calls via telephone or communication platforms.
- Assess and log incidents such as vehicle theft, loss, hijacking, or general service complaints.
- Dispatch resources in recovery situations and assist in coordinating response efforts.
- Inform the Control Room Supervisor of any situation that requires additional attention or support.
- Maintain accurate records of all calls and ensure they are updated on the provided system.
- Ensure all new or unresolved matters are properly handed over during shift changes.
- Be prepared to work overtime as needed to ensure uninterrupted operations.
Requirements:
- Minimum qualification: Matric (Grade 12).
- Excellent verbal and written communication skills.
- Strong sense of urgency and the ability to stay calm under pressure.
- Good problem-solving skills and the ability to think on your feet.
- Reliable, accountable, and able to work independently and as part of a team.
- Comfortable working in high-pressure environments.
If you're passionate about customer service, thrive under pressure, and want to play a meaningful role in protecting assets and people on the road, we want to hear from you.
Call Center Supervisor
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Geotab Africa is the regional reselling partner of Geotab Inc., the world's leading commercial telematics provider. We help businesses across Africa improve fleet efficiency, reduce costs, and enhance safety through data-driven insights. Our solutions connect vehicles to the cloud, turning real-time data into actionable intelligence for smarter decision-making.
The Call Centre Supervisor is responsible for overseeing the day-to-day operations of the call centre, ensuring exceptional service delivery, operational efficiency, and high levels of customer satisfaction. This role involves mentoring and managing staff, coordinating vehicle recovery operations, driving revenue opportunities within the department, and contributing to the strategic direction of the call centre function.
Key Duties & Responsibilities
Team Management & Mentorship
- Lead, mentor, and motivate call centre agents to achieve performance targets.
- Provide ongoing training, guidance, and performance feedback.
- Hire, onboard, and develop new team members.
Operational Oversight
- Continuously improve call centre processes and efficiencies.
- Supervise and coordinate all vehicle recoveries, liaising with customers and relevant stakeholders.
- Oversee Bureau services, including preparation of client reports, post-incident reports, and issuance of compliance certificates.
- Manage insurance-related and device compliance accreditations, working with VESA and other industry bodies.
- Ensure daily checks are completed: notifications, OB book, shift handovers, test reference numbers, and vehicles not downloading (SVR and hosting).
- Coordinate ad hoc reporting and incident management, ensuring risks are logged and addressed.
Reporting & Analytics
- Compile and review daily, weekly, and monthly reports (recoveries, vehicles added to DB, road speeds validation, VESA certificates, exceptions analysis).
- Monitor key metrics such as customer satisfaction scores and exception trends.
- Provide insights and recommendations to improve operations and customer experience.
Revenue & Cost Management
- Identify and implement opportunities to generate additional revenue within the department.
- Manage cost centre elements, ensuring efficiency and budget adherence.
Job Requirements & Attributes
- Excellent telephone and written communication skills with professional etiquette.
- Strong listening skills and customer-first approach.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with web-based applications.
- Strong organisational and planning skills, with the ability to manage pressure and meet deadlines.
- Analytical mindset with attention to detail and accuracy.
- Ability to collaborate effectively within a team and across departments.
- Basic technical proficiency to adopt new tools and systems quickly.
- Willingness to work shifts, including after-hours when required.
- Accountability, empathy, and strong problem-solving ability.
- Numeracy and quoting skills.
Qualifications & Experience
- Grade 12 (Matric) is required.
- 3–5 years' experience in a call centre environment, preferably in fleet management, logistics, or telematics.
- Proven experience in supervising or leading a team.
- Tertiary qualification or management course will be advantageous.
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Call Center team Leader
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Job Description
To lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction
Responsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationship
Must be knowledgeable on all aspects of the company products, processes and systems
Expected to manage and coach the team with constant real-time support in terms of query resolution
Hello Future Call Centre Team Leader
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team in FNB COO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Drive significant growth and profitability in the context of cost management.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Ensure all communications with clients are professional, resulting in compliments.
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.
You will be an ideal candidate if you:
Experience & Qualifications
- 2–3 years in fraud prevention, detection, or investigation.
- Experience in a call centre environment, preferably in financial services.
- Leadership experience (team development, coaching, mentoring).
- Relevant certifications or training in Fraud Risk Management or Financial Crime.
Technical & Industry Knowledge
- Understanding of payment systems, digital banking, and eCommerce fraud.
- Familiarity with fraud detection tools and case management systems.
- Knowledge of regulatory frameworks (e.g., SABRIC guidelines, FAIS, NCA).
Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Customer-centric mindset with a focus on service quality.
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
Apply now if you are interested in taking the next step. We look forward to engaging with you
FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice
This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
22/09/25
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Sales Team Leader – Call Center
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We're Hiring: Sales Team Leader – Call Center
Company: Exclusive Essentials
Location: Rosebank
Working Hours: Monday to Sunday, 08:00 AM – 05:00 PM (Rotational days off)
Remuneration: R10,000 + Commission + Performance Bonus
Position Type: Full-Time
Are you a strong leader with a passion for performance and people? Exclusive Essentials is looking for an experienced Sales Team Leader to manage and inspire a team of 15–17 high-performing agents in our fast-paced call center environment.
Key Responsibilities
- Lead, manage, and support a team of 15–17 sales agents
- Monitor daily performance and ensure the team meets KPIs and sales targets
- Motivate and coach team members to exceed performance expectations
- Conduct regular team meetings, performance reviews, and one-on-one sessions
- Implement and manage Performance Improvement Plans (PIP) where necessary
- Analyze and report on team metrics, conversion rates, and individual performance
- Collaborate with QA, Training, and Operations for continuous improvement
Requirements
- Minimum 3+ years of experience in a sales team leader role within a call center
- Proven ability to drive sales performance and lead by example
- Strong analytical skills and comfort working with KPIs and metrics
- Familiarity with PIP processes and managing under-performance
- Excellent communication and leadership skills
- Target-driven with a passion for results and people development
What We Offer
- Competitive base salary of R10,000 + commission + bonus
- A results-focused and supportive team environment
- Career growth opportunities in a growing company
To apply, email your CV to:
Job Type: Full-time
Pay: From R10 000,00 per month
Work Location: In person
Customer Service Support (Alrode)
Posted 19 days ago
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Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.