154 Customer Service Representatives jobs in Edenvale

General Responsibilities:

Digital Communications:

• Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls.
• Manage communications effectively to address queries, provide support, and facilitate smooth interactions.

Service Management:

• Handle service management tasks to support the sales pipeline.
• Ensure efficient delivery of services to meet customer needs and expectations.

Operations:

• Execute general operational tasks related to the business activities of the company.
• Maintain operational efficiency and effectiveness across different functions.

Arrangement and Execution of Tutoring Sessions:

• Coordinate and arrange 1-on-1 tutoring arrangements for students.
• Follow specified processes to ensure successful tutor and student engagements.

Client Relationship Management:

• Build and nurture relationships with clients, focusing on client satisfaction and retention.
• Address client concerns, gather feedback, and maintain a positive client experience.

General Operations:

• Handle day-to-day operational tasks to support business activities.
• Ensure smooth functioning of processes and workflows.

Client Communication and Coordination:

• Communicate with clients to understand their needs and requirements.
• Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.
• Record relevant information and updates in the CRM system or spreadsheet.

Monitoring Progress and Quality:

• Stay informed about the progress of tutoring sessions.
• Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery.

Educational Background:

• Possess a 3-year degree in BA or BCom from a reputable university.

Recent Graduates:

• Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning.

Sales or Organizational Experience (As a plus):

• Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments.

Our Client

A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology.

You will be responsible for planning, overseeing and leading projects from ideation through to completion. Oversee all aspects of projects. Set deadlines, assign duties, monitor, and summarise the progress of the project. Prepare reports for upper management regarding the status of the project. Manage a number of client accounts to ensure clients remain happy, satisfied with their service delivery, remain as client and grow revenue.

Working closely with the operations team ensuring KPI’s are met by offering solutions and working collaboratively. You will lead the relationship with their clients through escalations, invoicing, control policies, rate increase, WBRs, MBR, QBRs, supply feedback through action lists. A solutions-oriented person with proven client management skills to not only look after the current client base. This person is able to think outside the box, come up with creative solutions to solve problems and possess acute attention to detail and speedy communication.

• Leading project planning sessions for onboarding of new clients.
• Coordinating staff and internal resources
• Managing project progress and adapting work as required
• Ensuring projects meet deadlines
• Overseeing all incoming and outgoing project documentation
• Conducting project review and creating detailed reports for executive staff
• Optimising and improving processes and the overall approach where necessary
• Capacity to manage high-pressured situations
• Ability to multi-task and manage various project elements simultaneously
• Be a solutions architect for our clients
• Think creatively and laterally to solve problems
• Ability to develop senior-level relationships quickly and effectively and manage accounts.
• Work closely with the Operations Team to assist them with decision making and problem-solving.
• Tracking KPIs and reporting

• Project Management Diploma or Degree (Advantageous)
• Exceptional organisational skills and structure.
• 2-3+ years of Onboarding / Project Planning / Transitions experience and client management.
• 2-3+ years working within a BPO and working with International Clients.
• Managed multiple projects simultaneously.
• You will have in-depth knowledge of International BPOs and Operational processes.
• Strong Leadership skills and high EQ.
• Outstanding written and verbal communication skills.
• Comfortable working in a hyper-growth / fast paced environment.

About Prime SA

At Prime, we're on a mission to transform the motor vehicle insurance industry by delivering insurance solutions infused with humanity, simplicity, and compassion. Our centralized client service centre is dedicated to providing exceptional support, ensuring every client feels valued and cared for.

We seek an individual with natural leadership qualities and a strong drive for success, committed to delivering outstanding customer service in a professional and efficient manner. In this role, you will lead a dynamic team of client retention consultants, oversee client interactions, and implement strategies to enhance satisfaction and retention.

• Manage a team consisting of a Supervisor and ten client retention professionals.
• Continuously assess performance metrics, adjusting targets to meet high standards.
• Provide effective leadership that aligns the team with our overarching vision.
• Facilitate team meetings that promote collaborative problem-solving and open discussion.
• Conduct data analysis to generate insights through daily, weekly, and monthly reports.
• Prepare and present management information for executive leadership.
• Identify and implement process improvements.
• Initiate and manage projects aligned with strategic goals.
• Uphold quality standards across all operations.
• Develop and implement initiatives aimed at achieving ultimate client satisfaction.

• Completed tertiary qualification is essential.
• Strong skills in process improvement and data analytics
• Effective communicator who enjoys teamwork
• Experience in the financial services sector is not required
• Previous leadership experience with a proven track record of successfully managing and motivating teams.
• Ability to work in a fast-paced environment, meet targets, and enhance processes.

Overview

SUMMARY : Well-established company based in the West Rand seeks a Client Services Executive to join their team!

POSITION INFO : Requirements :

• Matric with Mathematics
• Degree
• English and Afrikaans

• Service and manage an existing book of clients.
• Adjust and update policies according to client needs.
• Provide advice and guidance on short-term insurance policies.
• Handle annual renewals of policies.
• Retain clients who are considering cancellation by providing solutions.
• Build and maintain strong relationships with existing clients.

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Services Administrator to join our team in Johannesburg. This individual will be responsible for managing the day-to-day operations within the AHK Admin / Client Liaison department to ensure efficient and high-quality service delivery, meeting reporting deadlines and priorities set by AHK Head Office and clients. The role includes all aspects of job administration and coordination, from client instruction acknowledgment and queries to job execution, reporting, archiving, and record maintenance.

ABOUT US

Alfred H Knight is a fully independent, family-owned business spanning five generations. Our global network of offices and laboratories enables international trade by providing independent inspection, analysis, and consultancy services to the metals and minerals, solid fuels, and agriculture industries.

We have built a strong reputation by delivering knowledge and professionalism in weighing, sampling, and analysis. We continue to invest in our facilities, technology, and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To succeed at Alfred H Knight, you should demonstrate the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

• 1-2 years of experience in Office Administration
• Experience in shipping or warehousing is advantageous
• Proven track record in Data Capturing
• Working knowledge of Excel and intermediate formulas
• Accurate numerical task handling with attention to detail
• Ability to multi-task effectively
• Strategic planning skills
• Highly organized with good attention to detail
• Ability to work independently with minimal supervision
• Good interpersonal skills
• High computer literacy in Microsoft Office (Word, Excel), Google Drive (Gmail, Sheets)
• Excellent command of English, both written and spoken

Required Qualification

• Matric (Grade 12)

BENEFITS

We offer an excellent salary and benefits package.

CLOSING DATE: 23 June 2025

Employment Details

• Experience: Manager
• Key Skills: Fashion Retail, CSS, HTML, Banking & Finance, Health and Safety Management
• Employment Type: Full-Time
• Vacancy: 1

Company Description
At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.

About The Division
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Job Description
This role will be responsible for providing critical support to the firm and its practitioners in respect of all firm independence related matters through:

• Project managing practice reviews, quality reviews, member firm standards as required both internally and by regulators
• Policy drafting, reviewing and maintenance.
• Report writing in relation to response to any internal / external review.
• Liaison with various stakeholders, both in the team and with other leaders / monitoring teams.
• Roll-out of client and engagement acceptance independence monitoring program
• Review and reporting of testing material
• Development of new monitoring activities / updating / refine monitoring activities within the function.
• Supports the implementation of strategy of the QIRR Independence Area in relation to specific area of expertise
• Providing technical and specialized independence support to engagement teams and Service Line Risk Leaders to manage the client portfolio.
• Provide Subject Matter Expert Training, both for internal teams as well as to other Service lines.
• Roll-out of new independence requirements to the Firm.
• Develop, update, and maintain systems, templates and processes and manuals.
• Liaising with various service lines and independence teams across Deloitte Africa.
• Provide reporting to DOI on a regular basis.
• Roll-out of communications with respect to subject matter areas and consultation procedures in line with the communication strategy.
• Providing guidance, monitoring and supervision of those reporting into the role.

Qualifications
Minimum Qualifications
CA (SA)

Desired Qualifications
Relevant business-related tertiary qualification:

• A compliance, risk, audit, or independence background
• Professional service delivery
• Understanding of a regulatory environment and ability to interpret and apply technical rules in a practical way.

Minimum Experience

• 18 months years working experience (managerial experience ideal)
• Knowledge of the applicable regulatory bodies (IESBA/IFAC/SEC/PCAOB etc.) applicable to the audit environment. Knowledge of relevant South Africa Companies Act requirements affecting an audit environment. (Section

Desired Experience

• Manegerial experience
• Knowledge of risk and independence aspects affecting the audit environment would be an advantage.
• Knowledge of relevant Deloitte Policy Manuals on Independence would be an advantage (if you are a Deloitte internal candidate)
• Hands-on independence experience and a good understanding of independence in a professional services environment and the application of Independence management methodologies would be an advantage.

Additional Information
Technical Capabilities

• High computer literacy, with solid working experience in Microsoft Office (Outlook, Word Power Point, TEAMS; SharePoint and advanced Excel would be an advantage).
• Demonstrated leadership skills
• Excellent written and verbal business communication skills and an excellent proficiency in English – written & oral.
• Able to conduct meetings and workshops and deliver presentations skilfully.
• Delivery- and action-focused, and persistence and perseverance in driving issues to resolution.
• Good understanding of the principles of risk management and the ability to develop and present risk views with appropriate mitigation strategies.

Behavioural Competencies

• Excellent time management skills; ability to work on multiple simultaneous activities, apply prioritisation, and negotiate deadlines.
• Self-motivated, high-energy levels, enthusiastic, committed, dynamic and driven.
• Mature attitude with the ability to apply sound judgement to matters.
• Ability to follow through on tasks to completion; good follow-up skills.
• Ability to work in a fast-paced, dynamic and results-driven environment, and an ability to work under pressure, coupled with strong conflict management and negotiation and influencing skills.
• Ability to work with minimal guidance in a highly motivated and dynamic team.
• Good mentorship and coaching ability with desire to develop self and others

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
Be careful of Recruitment Scams:
Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Job Description

This role will be responsible for providing critical support to the firm and its practitioners in respect of all firm independence related matters through:

• Project managing practice reviews, quality reviews, member firm standards as required both internally and by regulators
• Policy drafting, reviewing and maintenance.
• Report writing in relation to response to any internal / external review.
• Liaison with various stakeholders, both in the team and with other leaders / monitoring teams.
• Roll-out of client and engagement acceptance independence monitoring program
• Review and reporting of testing material
  • Development of new monitoring activities / updating / refine monitoring activities within the function.
• Supports the implementation of strategy of the QIRR Independence Area in relation to specific area of expertise
• Providing technical and specialized independence support to engagement teams and Service Line Risk Leaders to manage the client portfolio.
• Provide Subject Matter Expert Training, both for internal teams as well as to other Service lines.
• Roll-out of new independence requirements to the Firm.
• Develop, update, and maintain systems, templates and processes and manuals.
• Liaising with various service lines and independence teams across Deloitte Africa.
• Provide reporting to DOI on a regular basis.
• Roll-out of communications with respect to subject matter areas and consultation procedures in line with the communication strategy.
• Providing guidance, monitoring and supervision of those reporting into the role.

Qualifications

Minimum Qualifications

CA (SA)

Desired Qualifications

Relevant business-related tertiary qualification:

• A compliance, risk, audit, or independence background
• Professional service delivery
• Understanding of a regulatory environment and ability to interpret and apply technical rules in a practical way.

Minimum Experience

• 5 years working experience (at least 2 years in a manager role)
• Knowledge of the applicable regulatory bodies (IESBA/IFAC/SEC/PCAOB etc.) applicable to the audit environment. Knowledge of relevant South Africa Companies Act requirements affecting an audit environment. (Section

Desired Experience

• 3 years in a manager role
• Knowledge of risk and independence aspects affecting the audit environment would be an advantage.
• Knowledge of relevant Deloitte Policy Manuals on Independence would be an advantage (if you are a Deloitte internal candidate)
• Hands-on independence experience and a good understanding of independence in a professional services environment and the application of Independence management methodologies would be an advantage.

Additional Information

Technical Capabilities

• High computer literacy, with solid working experience in Microsoft Office (Outlook, Word Power Point, TEAMS; SharePoint and advanced Excel would be an advantage).
  • Demonstrated leadership skills
• Excellent written and verbal business communication skills and an excellent proficiency in English – written & oral.
• Able to conduct meetings and workshops and deliver presentations skilfully.
• Delivery- and action-focused, and persistence and perseverance in driving issues to resolution.
• Good understanding of the principles of risk management and the ability to develop and present risk views with appropriate mitigation strategies.

Behavioural Competencies

• Excellent time management skills; ability to work on multiple simultaneous activities, apply prioritisation, and negotiate deadlines.
• Self-motivated, high-energy levels, enthusiastic, committed, dynamic and driven.
• Mature attitude with the ability to apply sound judgement to matters.
• Ability to follow through on tasks to completion; good follow-up skills.
• Ability to work in a fast-paced, dynamic and results-driven environment, and an ability to work under pressure, coupled with strong conflict management and negotiation and influencing skills.
• Ability to work with minimal guidance in a highly motivated and dynamic team.
• Good mentorship and coaching ability with desire to develop self and others

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.