96 Customer Service Agents X 3 Car Rental jobs in Johannesburg

Job Description

Call Centre Team Manager (Debt Collection)
About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes.

• Minimum requirements (Qualifications and Experience)
  Grade 12/ Matric
  A Degree/Diploma in any related field will be an advantage.
  3 – 5 years of work experience in a Debt Collection Environment
  Knowledge of the function, process in a Call Centre Environment
  Track record of Coaching a Team
  Good written and verbal communication
  Proficiency in MS Office and Excel.
  Decisiveness and initiation.
  Persuasive
  Influential
  Analytical
  Adapting and responding to change.
  Goal Driven
  
  Key Responsibilities:
  Implement a performance and consequence framework to address non-performers within Acceptable time frames.
  Manage agents who do not meet required performance standards through the internal improvement programme.
  Identify & develop remediation plans to address undesirable team behaviour.
  Deploy bespoke retention and development plans for key employees.
  Remain below agreed attrition thresholds.
  Achieve total collections against set client targets.
  Attain a minimum of 1st or 2nd ranking across all Mandates with 2 or more peer competitors.
  Meet and exceed stipulated financial targets as per mandates.
  Optimize operational productivity outputs as per agreed mandate performance remediation plans.
  Behavioral actions will be held accountable against the new Agency Leadership pledge.
  Assist new hires such that they are productive on the floor in the shortest possible time frame.
  Client Interaction, where required Daily/Weekly/Monthly.
  Ensure compliance with internal policies and procedures, external regulations, and information security standards.
  Collect and provide data required for various audits.
  Effectively manage team workload.
  Responsible for all Performance Management initiatives for the team Skills.
  Knowledge and understanding of the following legislation: Protection of Personal Information Act, and Magistrates Court Act.
  MS Office
  Organizational Skills.
  Multi-tasking.
  Negotiation Skills.
  Behavioral (Desirable).
  Deadline driven.
  Stress Tolerance.
  Accountable.
  Team Player.
  Problem Solving.
  Achieving personal work goals and objectives.
  Cope well with pressure and setback.
  Follow instructions and procedures.

About Club Med

Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.

Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operate s close to 70 sun and snow resorts across the globe offering unique travel experiences. W e offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview

Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.
As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities

1. Promoting Club Med packages : Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.

2. Inbound and Outbound C ontact s : Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers , support modification and strengthen relationship with travel agents.

3. Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation , activities, transport and pricing, to provide accurate information to travel agents and address their queries .

4 . Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform “Club Med Travel Agent” portal.

5 . Meeting Sales Targets : Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.

6. Process Bookings : Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.

7 . Upselling : Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue.

8. Customer Service : Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.

9. Maintaining Records : Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.

10. Continuous Learning and Improvement : Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.

Education level

• Bachelor’s degree or equivalent

Experience

• Solid knowledge of the travel and tourism industry

• Experience in a similar position and sector

• Mastery of sales technics and negotiation skills

• Familiarity with ski travel is advantageous

• Knowledge of Amadeus is also beneficial

Languages

• Fluency in spoken and written English is mandatory .

Benef its

• Smartworking – W ork from home policy / 90 days per year

• 3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority

• 13th cheques payable in December

• Private healthcare insurance

• Employer contribution to the Allan Gray Retirement Fund

Location: ZA, GP, Johannesburg, 5 Simmonds Street

As one of the oldest and most successful financial institutions in the country, we’re always looking to hire dedicated, ambitious men and women to fill key future-fit roles in our ever-growing organisation.

If you have recently completed an undergraduate degree qualification and are looking to enter the world of banking, this learnership is an ideal opportunity to bridge your academic knowledge with real-world experience.

Your tertiary qualification provides you with a solid foundation in critical thinking, problem-solving, and understanding business principles—skills that are invaluable in the banking sector. By combining this with the practical contact center exposure, you’ll gain within our voice branch environment, you will have the opportunity to understand how the banking ecosystem operates. This experience will deepen your insight into financial products, customer demands, and regulatory frameworks, giving you the tools needed to thrive in a fast-paced industry.

As part of this programme, you will also complete an Agile Banking Professional, Certificate in Banking at an NQF level 5. This qualification will enhance your knowledge and make you FAIS accredited, allowing you to unlock further opportunities in banking across South Africa.

Designed to help you gain valuable work experience you will have a unique opportunity to gain proficiency in the following:

• Understanding the full value chain of Voice Branch, a call center environment
• Build strong Communication and Service Skills
• Analyse and Process information
• Understanding the Financial and Regulatory framework
• Resolving clients inquires
• Building relationships
• Ensure all correspondence and other communication is attended to professionally and promptly to ensure a consistently high standard of service

Have completed an undergraduatequalification.

Minimum Qualifications

• Be a South African Citizen
• Be between the ages of 18 and 30.
• Be able to speak, read and write English.
• Not be permanently employed.
• Not be studying at any other institution.
• Not be registered on any other learnership/internship programme.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

• To complete the Career History Form you must first create your Candidate File.
• It is not necessary to complete the Career History Form in one sitting. Just click Save and return when you want by logging into your Candidate File.
• You can start with your first job and work forward or your current/most recent job and work backward.
• Note: A final step in the hiring process is for you to arrange reference calls with former managers and others.

* First Name

* Last Name

* Country

* Email

* Password

* Password Confirmation

Information you provide in your application will not be the only basis for hiring decisions.You are not required to furnish any information that is prohibited by federal, state, or local law.

At aDrive, providing amazing support that establishes trust for riders, driver partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Customer Support Representatives are all about helping and educating both riders and drivers.

• Be a passionate advocate for Drivers and Riders while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
• Create loyalty among new users and get our early adopters to fall in love with aDrive all over again.
• Triage issues and escalate them when necessary.
• Fluency in English and native languages
• Curiosity - you love learning how things work and you're always looking for ways to innovate
• Proficiency using computers (typing, quickly navigating between various tools)
• Excellent reading comprehension and writing skills
• Passion for helping others and creating exceptional support experiences
• Ability to handle multiple issues simultaneously
• Team collaboration skills

• A bachelor's degree or college experience preferred

• Modern office in Sandton city with excellent transport links
• Regular team events and social activities
• Comprehensive training and development opportunities

We encourage people from all backgrounds (including individuals with disabilities) who seek the opportunity to help re-define the future of mobility. If you feel certain that you are the perfect candidate for this position, then what are you waiting for? Apply and join our innovative team.

InfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on best practices for our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. At InfyStrat, we believe in building long-lasting relationships with our clients, and your efforts will be vital in maintaining their trust and satisfaction.

• Respond to customer inquiries and support requests via phone, email, or chat.
• Diagnose technical issues and provide effective solutions to customers.
• Document and track support requests in the ticketing system.
• Collaborate with development and engineering teams to resolve complex issues.
• Provide training and support documentation to empower customers to use our products effectively.
• Monitor customer satisfaction and seek feedback to improve service delivery.
• Stay up-to-date with product updates and industry trends to offer informed support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a customer support role, preferably in a technical environment.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Proficiency in using support ticketing systems and remote assistance tools.
• Ability to manage multiple priorities and maintain a high level of professionalism.
• Familiarity with databases, APIs, and web technologies is a plus.

You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

You Will:

• Be responsible for all aspects relating to excellent client and employee technical support, including:
• Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them
• Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base
• Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience.
• Continuously engage with the platform and various other business changes and features to remain up to date with the product.
• Ensuring that all allocated tickets are given adequate attention and focus
• Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment.
• Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup

You have:

• Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent
• Excellent high school and university results
• Comfortable with ambiguity and complexity
• Efficient, creative and a strong problem solver
• Outstanding communication and interpersonal skills
• High energy, positive attitude, self-starter
• Comfortable working under tight deadlines and pressure from end users
• Excellent ability to prioritize
• Strong organizational skills and attention to detail
• Affinity to technology (experience with Monday.com and Zendesk advantageous)
• Customer support experience advantageous

• Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow
• Generous Vacation Policy: We think time off is essential… and we encourage it!
• Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote.

• Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow
• One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.
• Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes.
• Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.
• We welcome applications from every background and believe diverse experiences and perspectives will make us stronger.

• Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
• Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role
• Case Study and Presentation- a chance to showcase your capabilities and how you like to work
• Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed

Join to apply for the Customer Support Manager role at ExecutivePlacements.com - The JOB Portal

2 days ago Be among the first 25 applicants

Join to apply for the Customer Support Manager role at ExecutivePlacements.com - The JOB Portal

Get AI-powered advice on this job and more exclusive features.

SUMMARY:

Recruiter:

Network Recruitment

Job Ref:

NES022291/TSH

Date posted:

Friday, July 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a Customer Support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.

POSITION INFO:

Key Requirements:

• Minimum of 8 years’ experience in customer support or after-sales service, specifically within crushers and mineral processing equipment.
• Proven background working with OEM equipment in a customer-facing technical support role.
• BEng Degree in Mechanical Engineering (or a related field) is essential.
• Strong leadership and communication skills with the ability to manage support teams and build customer relationships.
• A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution.
  
  

• Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors.
• Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment.
• Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries.
• Develop and implement customer satisfaction strategies aligned with after-sales service excellence.
• Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

Referrals increase your chances of interviewing at ExecutivePlacements.com - The JOB Portal by 2x

City of Johannesburg, Gauteng, South Africa 3 weeks ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 hours ago

Sandton, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg Metropolitan Area 2 days ago

Johannesburg Metropolitan Area 2 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

Randburg, Gauteng, South Africa 3 days ago

Randburg, Gauteng, South Africa 2 weeks ago

Boksburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 2 days ago

Randburg, Gauteng, South Africa 3 days ago

Randburg, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 1 year ago

Sandton, Gauteng, South Africa 3 weeks ago

Brakpan, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 6 days ago

Midrand, Gauteng, South Africa 2 weeks ago

Brakpan, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 day ago

Kempton Park, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

InfyStrat is looking for an enthusiastic Customer Support Engineer to join our dynamic team. As a Customer Support Engineer, you will serve as the first point of contact for our clients' technical needs, ensuring they receive the support they require for optimal use of our products. Your primary responsibilities will include troubleshooting technical issues, providing timely resolutions, and educating customers on best practices. We are dedicated to fostering a collaborative environment where you can grow professionally while helping our customers achieve their goals.

Key Responsibilities

• Respond promptly to customer inquiries through various communication channels
• Diagnose issues and provide effective solutions or escalate as necessary
• Maintain accurate records of customer interactions and document solutions for future reference
• Work closely with product and engineering teams to report and resolve complex problems
• Conduct training sessions and create user-friendly documentation for customers
• Gather feedback from customers to enhance support offerings and overall customer satisfaction
• Stay informed on product updates, features, and industry trends to provide informed assistance
  
  
  

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 2+ years of experience in technical support or customer service roles
• Strong problem-solving skills with a deep understanding of software applications
• Exceptional communication skills, both written and verbal
• Proficiency in customer support software and CRM tools
• Ability to work independently and as part of a team in a fast-paced environment
• Familiarity with network protocols, databases, and programming is an advantage