10 Customer Relationships jobs in Pietermaritzburg

Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale, Andreoli, Toscano, Kayhan Ertugrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has for distributing the best Agricultural products in Southern Africa. With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.

The following position has become available at Jupidex (Pty) Ltd: Customer Support Representative.

Customer Support Representative responsible for providing technical support to dealers, managing spare parts marketing, delivering training to dealers and Jupidex personnel, conducting product demonstrations and farmers days, and assisting with commissioning of new machines. This role requires strong technical knowledge, customer facing skills, and the ability to coordinate with sales, parts and service teams to ensure customer satisfaction.

• Technical support to dealers: Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.
• Technical queries escalation: Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.
• Warranty support: Support warranty claims by verifying product concerns and ensuring compliance with company policies.
• Dealer relationship management: Maintain strong relationships with dealers through regular follow-ups and proactive support.

• Spare parts marketing: Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support.
• Farmer engagement: Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety.
• Inventory guidance: Guide dealers on inventory planning to ensure fast-moving and critical parts are always available.
• Sales collaboration: Collaborate with the sales team to align parts promotions with overall product sales objectives.

• Training to Dealer and Jupidex personnel: Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices.
• Training delivery: Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence.
• Training effectiveness: Measure training effectiveness through assessments, feedback, and follow-up support.
• Content updates: Continuously update training content to reflect the latest technical developments and product innovations.

• Product demonstrations and farmers days: Represent Jupidex at farmer days, product demonstrations, and industry events.
• Preparation: Prepare machines and materials to effectively showcase product features and benefits.
• Farmer engagement: Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships.
• Lead generation: Collaborate with the sales and marketing teams to maximize exposure and lead generation from events.

• Commissioning new machines: Support dealers during commissioning to build their capacity and strengthen customer confidence.
• Customer handover: Address customer concerns promptly and complete accurate handover documentation.
• Installation and testing: Oversee installation, setup, and testing to ensure machines perform optimally before handover.
• On-site training: Provide training to dealers and customers on correct operation, maintenance and safety.

• Qualification : Min: Post-Matric Certificate/Diploma; Ideal: Degree in agriculture/business/marketing or a related field.
• Experience : High level of product application knowledge: 3-5 years’ experience.
• Other : Driver’s License, Passport, Occupational Health & Safety, On-the-job training, Computer Skills on Word & EXCEL, Implements, agricultural application technology and precision farming.

Work Level: Skilled

Job Type: Permanent

Salary: Market Related

EE Position: No

Location: Pietermaritzburg

Description
Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale,Andreoli, Toscano, Kayhan Ertugrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has for distributing the best Agricultural products in Southern Africa. With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.

The following position has become available at Jupidex (Pty) Ltd: Customer Support Representative.

Responsibilities
Technical support to dealers

• Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.
• Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.
• Support warranty claims by verifying product concerns and ensuring compliance with company policies.
• Maintain strong relationships with dealers through regular follow-ups and proactive support.

Spare parts marketing

• Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support.
• Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety.
• Guide dealers on inventory planning to ensure fast-moving and critical parts are always available.
• Collaborate with the sales team to align parts promotions with overall product sales objectives.

Training to Dealer and Jupidex personnel

• Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices.
• Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence.
• Measure training effectiveness through assessments, feedback, and follow-up support.
• Continuously update training content to reflect the latest technical developments and product innovations.

Product demonstrations and farmers days

• Represent Jupidex at farmer days, product demonstrations, and industry events.
• Prepare machines and materials to effectively showcase product features and benefits.
• Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships.
• Collaborate with the sales and marketing teams to maximize exposure and lead generation from events.

Commissioning new machines.

• Support dealers during commissioning to build their capacity & strengthen customer confidence.
• Address customer concerns promptly and complete accurate handover documentation.
• Oversee installation, setup, and testing to ensure machines perform optimally before handover.
• Provide training to dealers and customers on correct operation, maintenance and safety.

Requirements
REQUIREMENTS:
Qualification

• Min: Post-Matric Certificate/Diploma
• Ideal: Degree in agriculture/business/marketing or a related field

Experience

• High level of product application knowledge: 3-5 years' experience

Other

• Driver's License, Passport
• Occupational Health & Safety
• On-the-job training, Computer Skills on Word & EXCEL
• Implements, agricultural application technology and precision farming

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Pietermaritzburg

Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale,Andreoli, Toscano,?Kayhan Ertugrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has for?distributing the best Agricultural products in Southern Africa?With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.

The following position has become available at Jupidex (Pty) Ltd: Customer Support Representative.

1.1.Technical support to dealers

?Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.

?Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.

?Support warranty claims by verifying product concerns and ensuring compliance with company policies.

?Maintain strong relationships with dealers through regular follow-ups and proactive support.

.

1.2.Spare parts marketing

?Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support.

?Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety.

?Guide dealers on inventory planning to ensure fast-moving and critical parts are always available.

?Collaborate with the sales team to align parts promotions with overall product sales objectives.

?

1.3.Training to Dealer and Jupidex personnel

?Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices.

?Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence.

?Measure training effectiveness through assessments, feedback, and follow-up support.

?Continuously update training content to reflect the latest technical developments and product innovations.

1.4?Product demonstrations and farmers days

?Represent Jupidex at farmer days, product demonstrations, and industry events.

?Prepare machines and materials to effectively showcase product features and benefits.

?Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships.

?Collaborate with the sales and marketing teams to maximize exposure and lead generation from events.

1.5.Commissioning new machines.

?Support dealers during commissioning to build their capacity & strengthen customer confidence.

?Address customer concerns promptly and complete accurate handover documentation.

?Oversee installation, setup, and testing to ensure machines perform optimally before handover.

?Provide training to dealers and customers on correct operation, maintenance, and safety.

?

Min:?Post-Matric Certificate/Diploma

Ideal:?Degree in agriculture/business/marketing or a related field

Min:?Driver?s License, Passport

Ideal:?Police clearance

Min:?On-the-job training, Computer Skills on Word & EXCEL

Ideal:?Implements, agricultural application technology and precision farming

Min:?Occupational Health & Safety

High level of product application knowledge: 3-5 years? experience

Job Title : Customer Service Representative

Location : Office -Based, Pietermaritzburg

Hours: Aligned to U.S (approx. 3:00 p.m. – 11:00 p.m. SAST).

Our client is a leading provider of workplace solutions, helping organizations equip, enhance, and energize their environments through office essentials, technology, furniture & design, facility supplies, branded merchandise, and more. Our remote staff in South Africa play a vital role in delivering high-quality service and operational support to our U.S. teams and clients.

Role Summary

The Purchasing CSR (South Africa) supports the U.S. Purchasing Department by

ensuring timely and accurate processing of purchase orders, converting

store/e-commerce orders into purchase orders, and providing responsive service to

vendors and internal teams. This role requires detail-oriented execution, proactive

follow-up, and excellent communication skills to bridge South Africa operations with

U.S. business needs.

Key Responsibilities

Purchase Order Management

● Create, review, and issue purchase orders (POs) to vendors based on requisitions, sales orders, and store orders.

● Verify product details, pricing, terms, and lead times before submission.

● Track open orders and proactively follow up with vendors on acknowledgments and delivery status.

Store Order Conversion

● Convert e-commerce or client-facing store orders into accurate internal

purchase orders.

● Validate product codes, quantities, pricing, and shipping instructions from store

systems.

● Communicate discrepancies (out-of-stock, substitutions, pricing mismatches)

to sales or purchasing leadership for resolution.

● Ensure converted orders flow smoothly through the purchasing and fulfillment

process.

Vendor Communication & Follow-Up

● Maintain ongoing communication with vendors regarding order confirmations,

delays, substitutions, and logistics.

● Escalate issues impacting customer deliveries to U.S. Purchasing Manager.

● Support vendor performance tracking by documenting delays and

discrepancies.

Internal Stakeholder Support

● Respond to order status inquiries from sales, operations, and other teams in a

timely and professional manner.

● Provide daily/weekly reporting on purchase order and store order conversion

activity.

● Partner with U.S. warehouse/logistics teams to confirm receipt and resolve issues. Data Accuracy & Compliance

● Enter and maintain accurate records in ERP/purchasing systems (e.g. NetSuite or equivalent).

● Ensure compliance with purchasing policies and audit standards.

● Support invoice matching and billing discrepancy resolution with Finance.

Qualifications

Required:

● 1–3 years' experience in purchasing, procurement, order entry, or customer

service.

● Strong written and verbal English skills (for U.S. vendor and internal communication).

● Proficiency with Microsoft Office (Excel, Outlook) and ERP systems.

● Experience handling data entry, order conversions, or similar administrative tasks.

● Ability to work U.S. business hours (Eastern/Central).

Experience in office products, branded merchandise, or facility supply industries.

● Familiarity with e-commerce/storefront order platforms (e.g., Shopify, InkSoft,

Facilis Syncore, commonsku).

● Knowledge of NetSuite or similar ERP.

● Prior remote support for U.S. clients.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.