212 Customer Relationship Management jobs in South Africa

Our Customer Success team performs benchmarking and financial analysis of our clients’ technology environments, delivers monthly reports, and provides insightful recommendations to clients. The team also facilitates new OneView functionalities for clients.

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire talented people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our culture by watching our videos:

Part 1 - Our company culture
Part 2 - Our company culture

We are seeking a dedicated junior to join our Cloud FinOps team. You will work closely with engineering and finance teams that drive cloud costs analysis & optimization.

Key Responsibilities:

• Provide business support and analysis to drive client engagements
• Conduct investigations, gather, normalize data, analyze trends and results
• Compile and present reports
• Upskill on cloud concepts and technologies
• Investigate customer cloud environments to identify financial optimization opportunities
• Share knowledge with the team
• Document processes and methodologies
• Prepare and present findings
• Maintain an updated client baseline
• Attend weekly client and service provider meetings, ensuring timely response to ad hoc requests
• Assist the FinOps team as needed
• Create and maintain PowerBI dashboards and reports

Requirements:

• Bachelor’s degree in Information Systems or Finance
• Previous client-facing experience (beneficial)
• Interest in FinOps, cloud technology, and analytics
• Self-study or certifications in relevant areas
• Excellent communication skills
• Creative problem-solving abilities
• Strong self-management skills
• Proficiency in Microsoft Excel and PowerBI
• Understanding of large-scale data and reporting
• Exposure to development teams and prioritization skills

Perks:

• 20 leave days plus a quarterly "mulligan" day
• High-spec equipment for remote work
• Home office setup allowance
• Flexible working hours
• Well-being programs and employee support
• Paid Microsoft courses and certifications
• Training allowance for hobbies
• Participation in social responsibility initiatives
• Free gap cover and hybrid work environment

• Taking inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently.
• Attending any missed calls, emails and Chat messages.
• Dealing with customer complaints in a professional manner.
• General customer service support.
• Online customer support for Hubtiger

• Have 2+ years of relevant work experience.
• Have a proactive approach when it comes to dealing with clients.
• Be highly motivated and positive.
• Work well within a team environment.
• Have strong communication skills at all levels.
• Be eager to learn the products and daily processes to become an expert on the topics.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Cape Town

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community

Impact is the global leader in Partnership Automation, working with innovative brands like Adidas, AirBnB, eBay, Lenovo, Nike and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 1,100 employees and 21 offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

As a Customer Success Manager, you will be an incredible product expert! This involves honing and growing customer relationships with buyers utilizing our software suite to build stronger & more successful marketing campaigns.

Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at impact.com.

• Delivering world-class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check-ins and relationship building.
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

• 2+ years customer service/relationship experience, preferably B2B
• In-depth understanding of the influencer marketing’s ecosystem
• Bachelor's Degree (Business, Marketing or related field a plus)
• Consistent track record of providing stellar support to customers.
• Strong understanding of the digital marketing ecosystem
• Healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-CapeTown_Hybrid

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About Keen

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO, agency, or staffing firm. We're a partner in growth — and that's where you come in.

About the Role

We’re hiring a Customer Success Manager to lead onboarding, training, and long-term success for SaaS platform users. You’ll act as the primary post-sales point of contact, helping clients adopt the platform, resolve issues, and get measurable value from their investment.

This role is ideal for someone who thrives in SaaS or MarTech environments, understands e-commerce workflows, and can confidently guide clients through technical and business use cases.

What You’ll Do

• Act as the main post-sales contact, ensuring seamless onboarding and customer success
• Guide new platform users through environment setup, product walkthroughs, and feature integrations
• Run onboarding sessions, product trainings, QBRs, and activation webinars to drive adoption
• Respond to client queries using best practices and FAQ knowledge, providing clear resolutions or escalating as needed
• Monitor customer usage, identify adoption gaps, and suggest actions that improve retention
• Surface upsell opportunities and feature adoption insights to sales/product leads
• Collaborate with product and engineering to share client feedback and inform roadmap priorities
• Maintain client documentation, FAQs, and knowledge bases to ensure scalable support
• Partner with marketing stakeholders to align platform capabilities with campaign and lifecycle needs
• Track all major interactions in task management/CRM systems to maintain visibility across the client journey

What We’re Looking For

• 4–5+ years of experience in Customer Success, Account Management, or Client Services in a SaaS environment
• Strong familiarity with Shopify and e-commerce platforms; experience with MarTech or CRM tools preferred
• Excellent communication skills for technical and non-technical stakeholders, including senior leaders
• Proven ability to manage onboarding and deliver live product training
• Strong problem-solving skills and the ability to operate with minimal oversight
• Experience with integrations, web-based platforms, and a general understanding of APIs (no coding required)
• Organized, proactive, and customer-centric, with a track record of improving activation and retention
• A self starter who can take ownership over the client success arm of the business with an ability to deal with nuance, ambiguity, and communicate with internal and external stakeholders

What’s In It for You

• Competitive compensation package
• Flexible work aligned to U.S. hours
• Collaborate with high-growth SaaS and e-commerce companies
• Professional development opportunities and exposure to cutting-edge platforms
• Birthday leave + development budget
• Be part of a global, client-focused team that values ownership and customer success

MoneyHash is building the future of API-based payment infrastructure. Our easy-install APIs consolidate the revenue cycle across geographies, functions, and use cases. We’re saving our clients time and money, as well as boosting product performance, opening up new business opportunities, and reducing tech debt.

We’re a fast-growing early-stage startup, and we know that building the right team is crucial to realizing our potential. At MoneyHash, we champion human empathy as well as work excellence. Join us and let’s explore this journey together!

At MoneyHash, the Customer Solutions & Delivery team is the face of our product for our merchants. Our mission is to:

Design and deliver customized, forward-thinking solutions that address complex payment needs and merchant pain points

Provide a seamless onboarding experience that sets our customers up for long-term success

Continuously improve payment performance and uncover growth opportunities through data-driven insights

Stay ahead of fintech trends to help our customers scale faster and smarter

Act as the key interface between our merchants and third-party providers, ensuring smooth integrations and quick resolutions

You’ll be joining a growing team that works across departments to ensure merchant success. You’ll collaborate with product, business, operations, and technical teams to deliver seamless payment experiences. This team plays a crucial role in helping merchants navigate payment complexity while optimizing their setup and driving long-term value.

Lead and mentor a team of Customer Success Managers, developing their capabilities around complex payment scenarios and merchant relationship management

Build and implement scalable customer success processes that address the unique challenges of payment infrastructure

Define and monitor SLAs to optimize team performance

Own the customer ticket management and prioritization process

Develop analytics frameworks to track payment-specific success metrics and predict merchant health based on transaction data and payment patterns

Create and maintain comprehensive customer-facing knowledge base covering payment integration, how to guides, and troubleshooting

Partner closely with Solution Engineers on merchant implementation projects and technical escalations

Coordinate incident response workflows that minimize merchant business impact during payment disruptions

Collaborate cross-functionally with Solution Engineers, Technical Support, Product, and Commercial teams to address merchant needs and unlock new growth opportunities

Identify expansion opportunities and develop proactive intervention strategies for at-risk merchants

Lead root cause analysis initiatives for payment processing issues, balancing urgency with thoroughness

Have 5+ years in customer success, account management, or related role with at least 2 years in leadership capacity

Have experience with B2B SaaS or fintech companies, preferably in payments, financial services, or merchant-facing platforms

Deeply understand payment processing, payment orchestration, and provider networks

Have proven track record of building and scaling customer success processes and teams

Are comfortable with understanding and explaining complex payment concepts to non-technical stakeholders

Have strong analytical skills with experience using data to drive customer outcomes and team performance

Communicate clearly in English with both technical and non-technical stakeholders

Are comfortable operating in ambiguity and defining structure as you go

Have experience managing customer relationships during high-stakes technical incidents

Beyond your functional responsibilities, everyone at MoneyHash plays a part in shaping our culture and values:

Respect . We’re a global team and value diversity, empathy, and honest dialogue.

Humility. We give and receive feedback with openness, leaving egos at the door.

Flexibility. We adapt quickly, learn constantly, and step up where needed.

Willingness to Learn. We embrace growth, celebrate iteration, and treat every mistake as a step forward.

This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users.

Role Responsibilities

Drives Customer Value : Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.

Operational Insight & Risk Awareness : Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.

Personal Engagement : Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.

Needs-Based Solutioning : Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.

Market Awareness : Considers regional market dynamics and customer feedback to inform engagement strategies.

Internal Collaboration : Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.

Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences

Provide access to the customer and act as ‘quarterback’ to ensure LSEG delivers on sales commitments

Shepherd customers to support channels available as part of the value LSEG provides

Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers

Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process

Qualifications and Experience Required

Strong understanding of customers' business model

Selling Skills (identify, develop, & articulate proposition/ consultative selling)

Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps

Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems

Training or related experience preferred

College/ university degree or relevant work experience equivalent required

Why Join Us?
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
Constant Learning: 90 Day On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives
Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.

If there is nothing that currently suits you, feel free to send us your Resume/CV

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more