167 Customer Relationship Management jobs in South Africa

Our Customer Success team performs benchmarking and financial analysis of our clients’ technology environments, delivers monthly reports, and provides insightful recommendations to clients. The team also facilitates new OneView functionalities for clients.

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire talented people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our culture by watching our videos:

Part 1 - Our company culture
Part 2 - Our company culture

We are seeking a dedicated junior to join our Cloud FinOps team. You will work closely with engineering and finance teams that drive cloud costs analysis & optimization.

Key Responsibilities:

• Provide business support and analysis to drive client engagements
• Conduct investigations, gather, normalize data, analyze trends and results
• Compile and present reports
• Upskill on cloud concepts and technologies
• Investigate customer cloud environments to identify financial optimization opportunities
• Share knowledge with the team
• Document processes and methodologies
• Prepare and present findings
• Maintain an updated client baseline
• Attend weekly client and service provider meetings, ensuring timely response to ad hoc requests
• Assist the FinOps team as needed
• Create and maintain PowerBI dashboards and reports

Requirements:

• Bachelor’s degree in Information Systems or Finance
• Previous client-facing experience (beneficial)
• Interest in FinOps, cloud technology, and analytics
• Self-study or certifications in relevant areas
• Excellent communication skills
• Creative problem-solving abilities
• Strong self-management skills
• Proficiency in Microsoft Excel and PowerBI
• Understanding of large-scale data and reporting
• Exposure to development teams and prioritization skills

Perks:

• 20 leave days plus a quarterly "mulligan" day
• High-spec equipment for remote work
• Home office setup allowance
• Flexible working hours
• Well-being programs and employee support
• Paid Microsoft courses and certifications
• Training allowance for hobbies
• Participation in social responsibility initiatives
• Free gap cover and hybrid work environment

Our Customer Success team performs benchmarking and financial analysis of our clients’ technology environments, delivers monthly reports, and provides insightful recommendations to clients. The team also facilitates new OneView functionalities for clients.

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire talented people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our culture by watching our videos:

Part 1 - Our company culture
Part 2 - Our company culture

We are seeking a dedicated junior to join our Cloud FinOps team. You will work closely with engineering and finance teams that drive cloud costs analysis & optimization.

Key Responsibilities:

• Provide business support and analysis to drive client engagements
• Conduct investigations, gather, normalize data, analyze trends and results
• Compile and present reports
• Upskill on cloud concepts and technologies
• Investigate customer cloud environments to identify financial optimization opportunities
• Share knowledge with the team
• Document processes and methodologies
• Prepare and present findings
• Maintain an updated client baseline
• Attend weekly client and service provider meetings, ensuring timely response to ad hoc requests
• Assist the FinOps team as needed
• Create and maintain PowerBI dashboards and reports

Requirements:

• Bachelor’s degree in Information Systems or Finance
• Previous client-facing experience (beneficial)
• Interest in FinOps, cloud technology, and analytics
• Self-study or certifications in relevant areas
• Excellent communication skills
• Creative problem-solving abilities
• Strong self-management skills
• Proficiency in Microsoft Excel and PowerBI
• Understanding of large-scale data and reporting
• Exposure to development teams and prioritization skills

Perks:

• 20 leave days plus a quarterly "mulligan" day
• High-spec equipment for remote work
• Home office setup allowance
• Flexible working hours
• Well-being programs and employee support
• Paid Microsoft courses and certifications
• Training allowance for hobbies
• Participation in social responsibility initiatives
• Free gap cover and hybrid work environment

Ready to embark on this exciting career journey? Apply now and let's revolutionize the economic and technological landscape together!

At Copious, we believe in People , Knowledge and Solutions . When these three aspects are brought together, something truly valuable is created. That's why we bring together engaged talent to provide high-value technological services that enable our consultants and customers to succeed.

We are a Tech & Talent Solution company dedicated to helping businesses grow. Since 2014 , we've been partnering with our Talent and Customers to create Career and Business solutions for the People in the business and technology ecosystem.

We're here to help you thrive in today's fast-paced world of work. We offer Automation Testing, Salesforce Services, SAP Services, Business Intelligence and Analytics, and Talent Solutions.

WHY WORK WITH US

Competitive Compensation : Above market-related pay with a three-tiered salary structure (fixed pay, variable pay, and incentives).

Flexibility : Work on a contract basis with a clear path for contract renewal and potential opportunity for long-term growth.

Growth Opportunities : Be a part of the strategic business team at Copious family, handling Enterprise accounts like Standard Bank and Discovery.

Supportive Environment : Work within a dynamic and collaborative team that values your expertise and fosters professional development.

Travel Allowance : Competitive travel reimbursements for client visits / entertainments.

ROLE

As a Customer Success Partner (Female) – based in Johannesburg, you will focus on managing relationships and driving growth for enterprise accounts like Standard Bank and Discovery. With a strong network and prior experience working with these organizations, you will leverage your expertise in recruitment and account management to deliver exceptional results based on the target.

This role is target-driven, requiring you to meet quarterly placement goals for tech talent while managing client expectations. This is a full-time contract-based position with an initial duration of 12 months with leave benefits and renewable based on performance.

RESPONSIBILITIES

Customer Relationship Management : Serve as the primary contact for Standard Bank and Discovery , ensuring client satisfaction and growth.

Account Mining & Growth : Identify opportunities within existing accounts to expand service offerings and drive value.

Talent Placement & Consultant Management : Achieve quarterly placement targets, oversee consultant onboarding, and ensure their happiness and retention.

SOW and Contract Management : Handle and secure SOWs, NDAs, MSAs, and other legal or commercial documentation, including renewals and new contracts.

Frequent Customer Engagement : Conduct regular in-person and virtual meetings to maintain strong relationships and understand client needs.

Escalation & Conflict Resolution : Manage customer and consultant escalations, ensuring issues are resolved promptly.

Reward & Recognition : Lead initiatives to reward and recognize consultants, driving morale and retention.

Sales Administration : Own data accuracy in sales records, review invoices, and track accounts receivable.

Pay Rate & Invoice Management : Oversee pay rate renewals, invoice reviews, and address sales projections vs. actuals.

Ad-hoc Projects : Support special projects for Copious and related companies as needed.

REQUIREMENTS

Minimum 5+ years of experience in recruitment or account management, preferably managing enterprise accounts like Standard Bank or Discovery .

Proven success in placing tech talent , growing accounts, and identifying potential opportunities for acquiring new logos.

Strong network within Standard Bank or Discovery and a clear understanding of their internal hiring / onboarding processes.

Excellent communication, interpersonal, and problem-solving skills.

Ability to travel regularly for client visits.

Results-oriented with a track record of meeting or exceeding performance targets.

QUALIFICATIONS & CERTIFICATIONS

Bachelor’s degree in Business, Marketing, or a related field or an equivalent qualification.

GOOD TO HAVE

Recruiting Background : A strong understanding of recruitment processes and industry demands.

Tech-Savvy : Ability to navigate CRM, ATS, and other sales and recruitment tools with ease.

Experience with data-driven decision-making in sales or recruitment.

Ready to embark on this exciting career journey? Apply now and let's revolutionize the economic and technological landscape together!

At Copious, we believe in People , Knowledge and Solutions . When these three aspects are brought together, something truly valuable is created. That's why we bring together engaged talent to provide high-value technological services that enable our consultants and customers to succeed.

We are a Tech & Talent Solution company dedicated to helping businesses grow. Since 2014 , we've been partnering with our Talent and Customers to create Career and Business solutions for the People in the business and technology ecosystem.

We're here to help you thrive in today's fast-paced world of work. We offer Automation Testing, Salesforce Services, SAP Services, Business Intelligence and Analytics, and Talent Solutions.

WHY WORK WITH US

• Competitive Compensation: Above market-related pay with a three-tiered salary structure (fixed pay, variable pay, and incentives).

• Flexibility: Work on a contract basis with a clear path for contract renewal and potential opportunity for long-term growth.

• Growth Opportunities: Be a part of the strategic business team at Copious family, handling Enterprise accounts like Standard Bank and Discovery.

• Supportive Environment: Work within a dynamic and collaborative team that values your expertise and fosters professional development.

• Travel Allowance: Competitive travel reimbursements for client visits/entertainments.

ROLE

As a Customer Success Partner (Female)– based in Johannesburg, you will focus on managing relationships and driving growth for enterprise accounts like Standard Bank and Discovery. With a strong network and prior experience working with these organizations, you will leverage your expertise in recruitment and account management to deliver exceptional results based on the target.

This role is target-driven, requiring you to meet quarterly placement goals for tech talent while managing client expectations. This is a full-time contract-based position with an initial duration of 12 months with leave benefits and renewable based on performance.

RESPONSIBILITIES

• Customer Relationship Management: Serve as the primary contact for Standard Bank and Discovery , ensuring client satisfaction and growth.

• Account Mining & Growth: Identify opportunities within existing accounts to expand service offerings and drive value.

• Talent Placement & Consultant Management: Achieve quarterly placement targets, oversee consultant onboarding, and ensure their happiness and retention.

• SOW and Contract Management: Handle and secure SOWs, NDAs, MSAs, and other legal or commercial documentation, including renewals and new contracts.

• Frequent Customer Engagement: Conduct regular in-person and virtual meetings to maintain strong relationships and understand client needs.

• Escalation & Conflict Resolution: Manage customer and consultant escalations, ensuring issues are resolved promptly.

• Reward & Recognition: Lead initiatives to reward and recognize consultants, driving morale and retention.

• Sales Administration: Own data accuracy in sales records, review invoices, and track accounts receivable.

• Pay Rate & Invoice Management: Oversee pay rate renewals, invoice reviews, and address sales projections vs. actuals.

• Ad-hoc Projects: Support special projects for Copious and related companies as needed.

REQUIREMENTS

• Minimum 5+ years of experience in recruitment or account management, preferably managing enterprise accounts like Standard Bank or Discovery .

• Proven success in placing tech talent , growing accounts, and identifying potential opportunities for acquiring new logos.

• Strong network within Standard Bank or Discovery and a clear understanding of their internal hiring/onboarding processes.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to travel regularly for client visits.

• Results-oriented with a track record of meeting or exceeding performance targets.

QUALIFICATIONS & CERTIFICATIONS

• Bachelor’s degree in Business, Marketing, or a related field or an equivalent qualification.

GOOD TO HAVE

• Recruiting Background: A strong understanding of recruitment processes and industry demands.

• Tech-Savvy: Ability to navigate CRM, ATS, and other sales and recruitment tools with ease.

• Experience with data-driven decision-making in sales or recruitment.

Ready to embark on this exciting career journey? Apply now and let's revolutionize the economic and technological landscape together!

At Copious, we believe in People , Knowledge and Solutions . When these three aspects are brought together, something truly valuable is created. That's why we bring together engaged talent to provide high-value technological services that enable our consultants and customers to succeed.

We are a Tech & Talent Solution company dedicated to helping businesses grow. Since 2014 , we've been partnering with our Talent and Customers to create Career and Business solutions for the People in the business and technology ecosystem.

We're here to help you thrive in today's fast-paced world of work. We offer Automation Testing, Salesforce Services, SAP Services, Business Intelligence and Analytics, and Talent Solutions.

WHY WORK WITH US

• Competitive Compensation: Above market-related pay with a three-tiered salary structure (fixed pay, variable pay, and incentives).

• Flexibility: Work on a contract basis with a clear path for contract renewal and potential opportunity for long-term growth.

• Growth Opportunities: Be a part of the strategic business team at Copious family, handling Enterprise accounts like Standard Bank and Discovery.

• Supportive Environment: Work within a dynamic and collaborative team that values your expertise and fosters professional development.

• Travel Allowance: Competitive travel reimbursements for client visits/entertainments.

ROLE

As a Customer Success Partner – based in Johannesburg, you will focus on managing relationships and driving growth for enterprise accounts like Standard Bank and Discovery. With a strong network and prior experience working with these organizations, you will leverage your expertise in recruitment and account management to deliver exceptional results based on the target.

This role is target-driven, requiring you to meet quarterly placement goals for tech talent while managing client expectations. This is a full-time contract-based position with an initial duration of 12 months with leave benefits and renewable based on performance.

RESPONSIBILITIES

• Customer Relationship Management: Serve as the primary contact for South Africa based clients , ensuring client satisfaction and growth.

• Account Mining & Growth: Identify opportunities within existing accounts to expand service offerings and drive value.

• Talent Placement & Consultant Management: Achieve quarterly placement targets, oversee consultant onboarding, and ensure their happiness and retention.

• SOW and Contract Management: Handle and secure SOWs, NDAs, MSAs, and other legal or commercial documentation, including renewals and new contracts.

• Frequent Customer Engagement: Conduct regular in-person and virtual meetings to maintain strong relationships and understand client needs.

• Escalation & Conflict Resolution: Manage customer and consultant escalations, ensuring issues are resolved promptly.

• Reward & Recognition: Lead initiatives to reward and recognize consultants, driving morale and retention.

• Sales Administration: Own data accuracy in sales records, review invoices, and track accounts receivable.

• Pay Rate & Invoice Management: Oversee pay rate renewals, invoice reviews, and address sales projections vs. actuals.

• Ad-hoc Projects: Support special projects for Copious and related companies as needed.

REQUIREMENTS

• Minimum 5+ years of experience in recruitment or account management.

• Proven success in placing tech talent , growing accounts, and identifying potential opportunities for acquiring new logos.

• Good to have network within Standard Bank or Discovery or similar clients

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to travel regularly for client visits.

• Results-oriented with a track record of meeting or exceeding performance targets.

QUALIFICATIONS & CERTIFICATIONS

• Bachelor’s degree in Business, Marketing, or a related field or an equivalent qualification.

GOOD TO HAVE

• Tech-Savvy: Ability to navigate CRM, ATS, and other sales and recruitment tools with ease.

• Experience with data-driven decision-making in sales or recruitment.

• Customer Account Management:
  • Customer relationship management.
  • Communicating and engaging with customers as needed.
  • Being an approachable and reliable point of contact and leading meetings with customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Building sustainable relationships and trust through open and interactive communication.

• Customer support:
  • On-boarding of management teams, training presentations and demonstrations
  • Online support calls
  • Customer profile and system setup,
  • Providing customers with system implementation advice
  • Preparing bespoke, data-driven insights, guidance and recommendations for management teams, and
  • Responding to help desk support queries timeously.

• Providing support to the broader team as needed.
• Data collection support, related admin and data accuracy sense-checking.
• Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.

• B.Eng, BSc, MSc or Similar Qualification
• Experience in the agricultural industry would be beneficial
• At least 2 years of work experience (client engagement or project management related, in the agricultural industry is preferred)
• Excellent understanding of agriculture & food supply chains
• Strong proficiency in Microsoft Office, with advanced skills in Excel
• Proven experience in data analytics, with the ability to interpret and communicate insights effectively
• Comfortable in the use of IT platforms
• Excellent English and Afrikaans verbal and written skills
• Passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
• Have a valid SA drivers’ license and own transport

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Own the customer journey and drive success at Wyzetalk!

We’re seeking a passionate and results-oriented Customer Success Specialist to join our dynamic team. In this role, you’ll be responsible for building and maintaining strong relationships with our valued customers, ensuring their continued success with our platform and services.

• Manage a portfolio of assigned accounts, acting as a primary point of contact for all customer enquiries and concerns, resolving issues efficiently and exceeding expectations.
• Manage and respond all customer queries relating to platform content, data, reporting, and platform feature requests.
• Manage and respond to escalated user issue and platform functionality queries.
• Develop and execute customer success plans, driving adoption, engagement, and value realization
• Proactively identify customer needs, challenges, and opportunities for growth.
• Upsell new features and functionalities to clients.
• Collaborate with internal teams (Product, Studio, Implementations, etc.) to ensure a seamless customer experience and optimize the customer lifecycle.
• Analyze customer data and trends to identify areas for improvement and inform strategic decisions.
• Contribute to the building and implementing of processes within the team dynamic, fostering a culture of feedback to constantly iterate on our ways of working to achieve maximum impact.
• Help elevate the team by exemplifying our values of ownership, partnership, and consistency.

• Proven experience in a Customer Success or Key Account Management role, preferably in the software/technology industry.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships externally and internally.
• Proactive approach to creating value by predicting, understanding, and solving user needs through our solution.
• Analytical mindset supporting you to interpret data and make data-informed decisions and recommendations.
• Strong organizational skills, with the ability to prioritize tasks effectively, meet deadlines, and manage multiple relationships.
• Ability to work independently, take initiative, and drive results in a fast-paced, dynamic environment.

If you’re passionate about customer success and thrive in a collaborative environment, we encourage you to apply!

• Competitive salary and benefits package.
  • • 30 Days of Leave
    • Medical Aid Subsidy
    • Access to an EAP
    • Peer Feedback to Grow and Improve.
• Opportunity to work in a fast-paced, dynamic environment with a passionate team.
• Be part of a company that is making a real difference in the world.

If you’re a customer-centric individual who thrives in a collaborative environment and is passionate about driving success, we encourage you to apply!