240 Customer Relationship jobs in South Africa

Digital Client Relationship Manager
Accelerate your career in digital sales!
R 250,000 - R 352,000 plus commission
Join a leading real estate platform at the forefront of innovation in the online market. As a Digital Client Relationship Manager, you will have the opportunity to market digital products, establish a strong brand presence, and build lasting relationships with customers. This is an ideal opportunity to harness your experience in digital sales and drive success in a dynamic industry.

• Matric qualification
• 4+ years of experience in digital sales
• Proven ability to market digital products and establish brand presence
• Valid driver's license and SA ID holder
• Ability to reach individual sales targets and build customer relationships

Desired Skills:

• Digital
• Sale
• Client Relationship Manager

Customer Relationship Manager

Location : Stellenbosch

Industry : Payments / Financial Services

Company Overview :

Join a leading payment aggregator and provider of secure, innovative payment solutions. We are expanding our team and looking for a Customer Relationship Manager who will play a pivotal role in driving growth through strategic relationship management and the acquisition of new high-volume billers.

Role Purpose :

As a Customer Relationship Manager, you will be responsible for increasing transaction volumes by effectively servicing existing billers and onboarding new, high-potential billers. The role has a strong focus on the public sector, including municipal and other government entities.

Who We're Looking For :

We are seeking a dynamic, proactive self-starter with strong strategic thinking and attention to detail. You are results-driven, disciplined, and tenacious—someone who can take ownership and see opportunities through to completion.

Key Responsibilities :

• Drive transaction volume growth through effective servicing of billers under your management.
• Identify, source, and onboard new billers with high-volume potential.
• Expand payment volumes through both retail and digital payment networks.
• Build and maintain trusted advisor relationships with key stakeholders at existing and prospective billers.
• Develop strategic partnerships with banks, referral partners, and other relevant organizations.
• Collaborate with internal teams to explore innovative solutions that drive business growth.
• Serve as the primary liaison between billers / prospects and internal departments.
• Support marketing efforts to maintain the company’s brand presence.
• Ensure smooth operational processes related to billers in collaboration with internal teams.
• Track and report on key business opportunities, sales performance, forecasts, and client issues.

Minimum Requirements :

If you’re passionate about relationship-building, thrive in a fast-paced environment, and want to contribute to the growth of a leading payments company, we’d love to hear from you.

To Apply :

Please submit your resume to

Job title : Customer Relationship Consultant

Job Location : Gauteng, Centurion Deadline : August 21, 2025 Quick Recommended Links

• Jobs by Location
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Job Description

• The main purpose of this role is to manage customer, retailer and third-party contact (telephone / email / digital / letter) taking ownership through to final closure

Key Responsibilities :

• Be an expert case manager and offer robust solutions, whilst always adopting a Customer First approach
• Use innovative approaches to customer concern resolution and ensure new ideas resulting in successful resolution are communicated within the team and management
• Manage an ongoing case load, working proactively to minimize customer impact
• Where required, quickly implement the required escalation process and ensure they are adhered to on each occasion
• Ensure all contacts are captured in the CRC case management systems to enable the CRC to be a valuable data source to the wider business
• Act as a role model for the JLR values & Customer First behaviors
• Provide support to the retailer network to assist them in achieving quick resolution, driving customer loyalty and retention
• Ensure the retailer network follows all correct processes and procedures to address any technical / quality issue
• Achieve great results in respect to customer satisfaction and concern resolution (CSI)

Hire Resolve is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identifying opportunities for growth and upselling.

You will serve as the main point of contact for assigned customers, handling inquiries, resolving issues, and delivering exceptional customer service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor customer satisfaction levels, and develop strategies to increase customer retention and loyalty.

• Develop and maintain productive relationships with assigned retail customers
• Ensure excellent customer service standards are met and maintained
• Identify customer needs and proactively provide solutions and recommendations
• Monitor customer satisfaction levels and address any issues or concerns
• Collaborate with internal teams to ensure timely delivery of products and services
• Identify opportunities for upselling and cross-selling
• Prepare and present reports on customer performance and satisfaction

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience as a Customer Relationship Manager or relevant role in the retail industry
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to build and maintain strong customer relationships
• Proficient in MS Office suite
• Detail-oriented and highly organized
• Ability to work well in a team and collaborate with internal stakeholders

• Salary: Market Related
• Training and Development
• Paid Time Off (PTO) (if applicable)

Contact Hire Resolve for your next career-changing move.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Customer Relationship Manager

Location: Stellenbosch
Industry: Payments / Financial Services

Company Overview:
Join a leading payment aggregator and provider of secure, innovative payment solutions. We are expanding our team and looking for a Customer Relationship Manager who will play a pivotal role in driving growth through strategic relationship management and the acquisition of new high-volume billers.

Role Purpose:
As a Customer Relationship Manager, you will be responsible for increasing transaction volumes by effectively servicing existing billers and onboarding new, high-potential billers. The role has a strong focus on the public sector, including municipal and other government entities.

Who We're Looking For:
We are seeking a dynamic, proactive self-starter with strong strategic thinking and attention to detail. You are results-driven, disciplined, and tenacious—someone who can take ownership and see opportunities through to completion.

Key Responsibilities:

• Drive transaction volume growth through effective servicing of billers under your management.
• Identify, source, and onboard new billers with high-volume potential.
• Expand payment volumes through both retail and digital payment networks.
• Build and maintain trusted advisor relationships with key stakeholders at existing and prospective billers.
• Develop strategic partnerships with banks, referral partners, and other relevant organizations.
• Collaborate with internal teams to explore innovative solutions that drive business growth.
• Serve as the primary liaison between billers/prospects and internal departments.
• Support marketing efforts to maintain the company’s brand presence.
• Ensure smooth operational processes related to billers in collaboration with internal teams.
• Track and report on key business opportunities, sales performance, forecasts, and client issues.

Minimum Requirements:

• A relevant qualification in business, finance, or a related field.
• 3–5 years’ experience in a similar role within the payments or financial services industry, with demonstrable success in sales and enterprise-level client management.
• Experience in the public sector—particularly within local government—will be advantageous.
• Solid understanding of the payments landscape.
• Valid driver’s license and own transport; must be willing and able to travel regularly.
• Excellent communication skills in business English; proficiency in additional languages is a plus.

If you’re passionate about relationship-building, thrive in a fast-paced environment, and want to contribute to the growth of a leading payments company, we’d love to hear from you.

To Apply:

Our client, leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team. The main purpose of the role is to take responsibility for step growth in transaction volumes through servicing existing billers effectively, and through the onboarding of new high volume potential billers.

The ideal candidate is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities.

Role responsibilities:

• Grow transaction volumes through servicing of billers under management
• Source and onboard new billers
• Grow transaction volumes through both retailer and digital payment networks
• Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders
• Identify and develop strategic partnerships – banks, referral partners, etc.
• Explore innovative new solutions and collaborate across the business to grow the business
• Act as the key interface between billers / prospects and departments within the business
• Maintain a marketing presence in conjunction with the marketing team
• Liaise internally to ensure operations pertaining to billers run smoothly
• Track and report key business opportunities, sales analysis and forecasts, solutions and query management

• Relevant tertiary qualification
• 3 - 5 years in similar experience in the payments / financial industry, with referenceable sales and enterprise level client relationship management experience
• Experience in the public sector will be beneficial, preferably in local government
• Understanding of payments environment
• Valid driver’s license, own transport & and the ability to travel fairly often
• Fluent in business English, any additional languages will be seen as beneficial

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

Desired Skills:

• Client Liaison
• Communication
• Customer Relations
• Networking
• Payments
• Sales

Johannesburg, South AfricaProperty24 – Sales / Full-time / On-siteExcellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services.Our Employment Equity goals will be taken into account in our selection process.

Responsibilities

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

Requirements

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years’ experience in sales
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver’s license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation

Remuneration

• Marker related basic salary plus monthly commission
• Fuel and cellphone allowance
• Use of company laptop

Customer Relationship Manager • Johannesburg, South Africa

Job category: Customer Service

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity. We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.

We are seeking an experienced and dedicated eCommerce Customer Relationship Manager to join our team. The Customer Relationship Manager’s (CRM) purpose is to build and strengthen long-term strategic relationships with customers. In doing so, CRMs ensure that City Logistics’ strategic objectives are continuously aligned with those of our customers, supporting sustained organic growth.

CRMs are to maintain an up-to-date end to end profile and needs analysis of the accounts they have been allocated, manage improvements of the end-to-end operation via cross-functional customer projects, and meet with customers to deliver an agreed strategic update on overall performance of the account in line with strategic objectives.

Strategic Relationship Management

• Maintain and enhance strategic long-term relationships with customers.
• Develop and execute strategies to strengthen customer relationships and loyalty.

Account Management

• Maintain an up-to-date, comprehensive profile and needs analysis of allocated accounts.
• Ensure the accuracy and completeness of customer information, as well as manage alignment.

Operational Improvement

• Lead and participate in cross-functional customer projects aimed at enhancing operational efficiency.

Performance Monitoring and Reporting

• Meet with customers as agreed to deliver strategic updates on the overall performance of their accounts.
• Align performance updates with strategic objectives agreed upon with customers.

Customer Interaction and Communication

• Conduct regular meetings with customers to review account status, discuss strategic updates, and address any concerns.
• Act as the primary point of contact for escalation of customer concerns from Customer Services and Customer Support.

Cross-Functional Collaboration

• Work closely with other departments to ensure seamless service delivery and to implement customer-focused projects.
• Identify opportunities for continuous improvement in customer relationship management processes and practices and lead the implementation thereof.

• Diploma (NQF level 6) in Customer Care / Customer Services / Administration / Sales.
• Minimum 3 years’ experience in a client care / client management environment.
• Valid driver’s license with own reliable motor vehicle.
• Available to be called out at any hour of the day or night to assist with situations.
• Willing to travel.

• Strong ability to develop and maintain long-term strategic relationships with customers.
• Excellent interpersonal and communication skills to effectively interact with customers and internal teams.
• Attention to detail to ensure the accuracy and completeness of customer information.
• Dedication to meeting the needs and expectations of customers.
• Problem-solving skills to address customer inquiries and resolve issues promptly.

Job Description

Hello, IT Customer Relationship Manager

Welcome to FNB, the home of the #Changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.

As an IT Customer Relationship Manager, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious

Manage the relationship with customers to ensure operational efficiency.

Responsibilities

• Act as a liaison between IT and various business units to ensure IT strategies align with business goals.
• Understand business objectives and translate them into IT requirements and solutions
• Build and maintain strong relationships with key stakeholders and business leaders.
• Facilitate communication between IT and business units to ensure mutual understanding and collaboration
• Oversee the delivery of IT services to ensure they meet business needs and performance expectations.
• Monitor and manage service levels, addressing any issues or discrepancies.
• Collaborate with business units to gather and document requirements for new IT projects or changes to existing services.
• Translate business needs into technical requirements for IT teams.
• Work with project managers to ensure IT projects are delivered on time, within scope, and aligned with business objectives.
• Support project planning, resource allocation, and risk management.
• Guide and support business units through changes in IT services or systems.
• Ensure that changes are effectively communicated and that users are adequately trained.
• Track and analyze the performance of IT services and solutions.
• Use metrics and feedback to identify areas for improvement and drive continuous improvement initiative
• Act as a point of escalation for issues related to IT services or projects.
• Coordinate with IT teams to resolve issues and ensure minimal impact on business operations.
• Identify opportunities for leveraging IT to enhance business processes and drive innovation.
• Stay updated on industry trends and emerging technologies that could benefit the organization
• Implement and maintain ITIL (Information Technology Infrastructure Library) best practices
• Work closely with other IT teams to ensure that issues are resolved quickly and efficiently.
• Analyze trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.
• Compiling of reports & management information, including presenting to senior stakeholders.
• Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.
  
  

• Bachelor of Commerce equivalent to NQF Level 7 in the relevant field
• 5+ Years of experience (IT Customer Relationship Manager)
• Certifications: ITIL Foundation or advanced certification (e.g., ITIL Service Manager) is preferred Advanced experience of Microsoft Suits and SQL,
• Communication: Excellent communication and presentation skills, with the ability to explain complex technical issues to both technical and non-technical stakeholders.
  
  

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.
  
  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Banking

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