33 Customer Management jobs in South Africa

Join to apply for the Senior Director II, Customer Management Lead, Africa role at The Coca-Cola Company Join to apply for the Senior Director II, Customer Management Lead, Africa role at The Coca-Cola Company The Coca-Cola Company (TCCC) is seeking a dynamic and strategic leader for the position of Senior Director II, Customer Management . This pivotal role will drive growth and market share across both organized trade (Modern Trade, E-Comm, Q-Comm, Travel, QSR etc.) - Alcohol Ready-to-Drink (ARTD) business.To define the Customer Management model; Integration of Global, Regional and Local customer to ensure we have a streamlined customer framework.The Senior Director II, Customer Management , will drive the strategic growth and market leadership for The Coca-Cola Company in Africa Operating Unit. This role focuses on harnessing the momentum of Africa’s burgeoning e-commerce movement, optimizing modern trade accounts, and leveraging the evolving E-B2 B ecosystem. By navigating a complex network of +30 bottlers and spearheading critical verticals including Large Retail, O2 O, Integrated Execution & Incubation, QSR and On-Premise, and Travel Verticals, the Senior Director II will play a pivotal role in expanding and executing TCCC’s transformative vision in emerging categories.Leading the teams of the Company and System Partners while developing a vision for the Customer Management business that enables profitable & sustainable growth.Leading the profitable development of volume and value growth of the brands The role is responsible for driving business across Africa and will lead a team of ~4 leaders – apart from managing relationships with all the key accounts and collaborating with bottling partners.The role is expected to influence extensively across the African landscape, with focused priorities linked our long-range plans.What You Will Do For UsStrategic Leadership & Growth:Develop and execute a comprehensive strategy for both the Customer Management to achieve sustained growth and market penetration. Deliver against annual business plans, ensuring targets for volume, revenue, and profitability are met. Cultivate and manage relationships with key internal and external stakeholders, including bottlers. Vertical ManagementLarge Retailers: Strategize and implement effective go-to-market approaches across large retail chains to maximize shelf presence and sales. Integrated Execution & Incubation: Oversee integrated execution plans and drive the incubation of innovative concepts and products. QSR and On-Premise: Foster partnerships with Quick Service Restaurants and On-Premise accounts to boost sales and consumer engagement. Travel Verticals: Ensure optimal product availability and visibility within Railways, Airways, and Roadways channels. Operational ExcellenceImplement best practices for customer management, forecast accuracy, demand planning, and supply chain coordination. Monitor performance metrics to ensure excellence in operational execution and customer satisfaction. Drive continuous improvement initiatives to enhance efficiency and effectiveness across all verticals. Leadership & Team DevelopmentBuild, lead, and develop a high-performing team, fostering a culture of accountability, innovation, and collaboration. Mentor and coach team members to grow their competencies and career trajectories within TCCC. Ecosystem ManagementNavigate the complex ecosystem of +30 bottlers, ensuring alignment with corporate objectives and seamless operational execution. Facilitate effective communication and collaboration across bottlers to optimize resource allocation and market coverage. Emerging CategoriesDrive the growth of emerging categories, including ARTD, identifying new opportunities and market trends. Develop and implement strategic plans to launch and expand emerging category products successfully. People CapabilityLead the development of overall organization capability. Allocate resources (human, financial etc.) in a manner which maximizes and develops the leadership and functional capabilities, through building the knowledge, skills, work process and human capital. Accountable for building organizational capability to execute the plans. Minimum Qualifications And Requirements15-18+ years relevant business experience, among which min. 3 years in a Sr. Management role Strong Customer/Commercial and/or Operations experience esp. in key Account management Proven track record in delivering System results, dealing with Bottler partners, navigate crisis, challenging turnaround performance, beating competition and developing business capabilities People manager with excellent leadership capability, able to work in a diverse cultural environment, highly efficient communicator and influencer at all levels A solid appreciation and openness on leveraging digital capabilities to amplify work product outcomes and elevate KPIs. Passionate about integrating culture and capabilities for the future of work. Comfortable with a high degree of ambiguity to enable the individual to flex to the needs of key stakeholders to facilitate and adopt the change and culture change. Core Capabilities Required For RoleIn depth understanding, practical experience in consumer goods business, operations, supply chain and production, finance, sales and people and org management, Customer handling experience General management accountability with P&L responsibility Experience of working in multi-cultural environments Change Management: Prepare, equip, and support individuals to adopt change to drive organizational success. Agile mindset with a way of working that empowers the system to collaborate to deliver valuable business results. Strategic Priority Management: Adapt existing solutions to address emerging business opportunities. Design Solutions: Strategic ability to address business problems and opportunities, in alignment with strategic priorities. Data Driven Storytelling – Written & Oral: Creative way of consolidating data, analyzing for insight, and translating into a clear and compelling story. Annual Incentive Reference Value Percentage:50Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Industries Manufacturing, Food and Beverage Manufacturing, and Food and Beverage Services Referrals increase your chances of interviewing at The Coca-Cola Company by 2x Get notified about new Director Customer Management jobs in Johannesburg, Gauteng, South Africa . Johannesburg Metropolitan Area 4 hours ago Alberton, Gauteng, South Africa 2 weeks ago Germiston, Gauteng, South Africa 1 month ago Outbound Customer Service Team Lead – Betway Premium Johannesburg, Gauteng, South Africa 3 days ago Johannesburg, Gauteng, South Africa 1 week ago Call Centre Operations Manager night shift Johannesburg Metropolitan Area 2 hours ago Johannesburg, Gauteng, South Africa 2 days ago Sandton, Gauteng, South Africa 4 weeks ago Johannesburg, Gauteng, South Africa 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Customer Value Management: Campaign Specialist

Listing reference: track_001372

Listing status: Under Review

Apply by: 9 May 2025

Position summary

Job category: Call Centre and Telesales

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Since 1996, we’ve used data to understand people and their needs, in order to develop technology and services that help them look after their families, homes, cars and businesses. Tracker is seeking a highly skilled Customer Value Management: Campaign Specialist to be located at Tracker’s Head office based in Johannesburg.Purpose of the role:Campaign Performance & Analysis: Conduct in-depth performance analysis to support the design, execution, and measurement of CVM campaigns across the customer lifecycle.Campaign Planning & Forecasting: Develop strategic plans and accurate forecasts for CVM campaigns and promotional offers.Operational & Strategic Support: Drive operational efficiency and informed decision-making by analysing subscriber data, creating business cases, and conducting financial assessments.System & Process Training: Train outsourced contact centres and internal teams on Tracker systems, campaign nuances, and best practices to ensure seamless execution and scalability.

Training & Documentation

• Train outsourced contact centres and internal teams on Tracker systems, products, processes and campaign nuances.
• Document standard operating procedures (SOPs) and best practices for scalability.
• Provide ongoing support and coaching to enhance operational efficiency.

Campaign Management & Performance

• Design, plan and segment campaigns.
• Track and optimize performance to ensure consultants meet targets.
• Conduct performance analysis to improve CVM campaigns.
• Develop detailed plans and accurate forecasts for campaigns and promotions.

Stakeholder & Process Alignment

• Liaise with Finance, Marketing, BI, and Operations to align strategies.
• Identify gaps in operational workflows to enhance efficiency.
• Act as the primary contact for system-related queries, troubleshooting & processes.
• Perform subscriber analysis and create business cases to support strategic decisions.
• Engage in churn forum discussions.
• Identify ARPU enhancement opportunities through data analysis.
• Track and report on CVM campaigns to manage the customer lifecycle.
• Present data-driven business case propositions for campaign optimization.
• Implement strategies to enhance customer value, customer experience and retention.
• National Diploma in Call Centre Management, Marketing Management or a related field. NQF level 6 qualification.
• FAIS and/or RE5 Advantageous
• Minimum of 3 – 5 years of Contact Centre experience in commercial operations/revenue generating environments and customer engagement initiatives, leveraging data-driven insights for decision-making.
• Experience in campaign performance analysis and forecasting.
• Background in training teams on systems and processes, ensuring operational efficiency and scalability.
• Track record demonstrating strong analytical, operational and business strategy skills.
• Track record demonstrating proficiency in working with large datasets using tools such as advanced Excel & QlikSense.
• Track record demonstrating ability to communicate findings effectively, both verbally and visually.
• Track record demonstrating ability to analyse qualitative and quantitative data and use that data to develop an understanding of market & consumer behaviour to recommend an appropriate treatment plan.
• Excellent understanding of Tracker systems, products and processes will be advantageous.
• Solid business acumen and financial insights
• Ability to work under pressure.
• Ability to work independently.
• Logical & methodical attention to detail.
• Outstanding analytical skills.
• The ability to influence diverse teams.
• High degree of emotional intelligence.
• Good judgment, diplomacy and tact.

Medical Aid & Provident Fund

Please Note: If you are not contacted within 4 weeks, consider your application unsuccessful.

TRACKER IS COMMITTED TO EMPLOYMENT EQUITY IN THE WORKPLACE

Do you require assistance with the registration or application process ?

Click the button below to visit our FAQ/Support page and ask for help.

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Customer Value Management: Campaign Specialist Listing reference: track_001372 Listing status: Under Review Apply by: 9 May 2025 Position summary Job category: Call Centre and Telesales Location: Gauteng Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Since 1996, we’ve used data to understand people and their needs, in order to develop technology and services that help them look after their families, homes, cars and businesses. Tracker is seeking a highly skilled Customer Value Management: Campaign Specialist to be located at Tracker’s Head office based in Johannesburg. Purpose of the role: Campaign Performance & Analysis: Conduct in-depth performance analysis to support the design, execution, and measurement of CVM campaigns across the customer lifecycle. Campaign Planning & Forecasting: Develop strategic plans and accurate forecasts for CVM campaigns and promotional offers. Operational & Strategic Support: Drive operational efficiency and informed decision-making by analysing subscriber data, creating business cases, and conducting financial assessments. System & Process Training: Train outsourced contact centres and internal teams on Tracker systems, campaign nuances, and best practices to ensure seamless execution and scalability. Training & Documentation Train outsourced contact centres and internal teams on Tracker systems, products, processes and campaign nuances. Document standard operating procedures (SOPs) and best practices for scalability. Provide ongoing support and coaching to enhance operational efficiency. Campaign Management & Performance Design, plan and segment campaigns. Track and optimize performance to ensure consultants meet targets. Conduct performance analysis to improve CVM campaigns. Develop detailed plans and accurate forecasts for campaigns and promotions. Stakeholder & Process Alignment Liaise with Finance, Marketing, BI, and Operations to align strategies. Identify gaps in operational workflows to enhance efficiency. Act as the primary contact for system-related queries, troubleshooting & processes. Perform subscriber analysis and create business cases to support strategic decisions. Engage in churn forum discussions. Identify ARPU enhancement opportunities through data analysis. Track and report on CVM campaigns to manage the customer lifecycle. Present data-driven business case propositions for campaign optimization. Implement strategies to enhance customer value, customer experience and retention. National Diploma in Call Centre Management, Marketing Management or a related field. NQF level 6 qualification. FAIS and/or RE5 Advantageous Minimum of 3 – 5 years of Contact Centre experience in commercial operations/revenue generating environments and customer engagement initiatives, leveraging data-driven insights for decision-making. Experience in campaign performance analysis and forecasting. Background in training teams on systems and processes, ensuring operational efficiency and scalability. Track record demonstrating strong analytical, operational and business strategy skills. Track record demonstrating proficiency in working with large datasets using tools such as advanced Excel & Qlik Sense. Track record demonstrating ability to communicate findings effectively, both verbally and visually. Track record demonstrating ability to analyse qualitative and quantitative data and use that data to develop an understanding of market & consumer behaviour to recommend an appropriate treatment plan. Excellent understanding of Tracker systems, products and processes will be advantageous. Solid business acumen and financial insights Ability to work under pressure. Ability to work independently. Logical & methodical attention to detail. Outstanding analytical skills. The ability to influence diverse teams. High degree of emotional intelligence. Good judgment, diplomacy and tact. Medical Aid & Provident FundPlease Note: If you are not contacted within 4 weeks, consider your application unsuccessful. TRACKER IS COMMITTED TO EMPLOYMENT EQUITY IN THE WORKPLACE Do you require assistance with the registration or application process ? Click the button below to visit our FAQ/Support page and ask for help. #J-18808-Ljbffr

Microsoft Dynamics Customer Relationship Management Developer Microsoft Dynamics Customer Relationship Management Developer

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

HIRING! AT JNS, A CRM DEVELOPER Microsoft Dynamics CRM Isn’t Just a Tool—It’s a Battlefield. We’re Hiring a Veteran.

(CRM Developer | Hybrid | Johannesburg | Contract)

At JNS, we don’t throw people at problems.

We hire specialists who’ve been in the trenches—and who know how to turn a CRM from “barely working” into “business advantage.”

Right now, we’re looking for a Microsoft Dynamics CRM Developer who’s fluent in configuration, dangerous with custom plugins, and allergic to clunky systems.

What You’ll Actually Be Doing:

• Customizing Dynamics 365 to make the system work for the business—not the other way around
• Building workflows, plugins, and integrations that hold up under pressure
• Migrating data like a pro, ensuring it lands clean
• Connecting CRM to other platforms via APIs or middleware
• Troubleshooting like you’ve seen every error message twice
• Owning performance, security, and documentation so the next person doesn’t curse your name

Your Toolkit Should Include:

• C#, .NET, JavaScript, SQL Server
• Deep experience with Microsoft Dynamics 365 CRM
• Solid grasp of API integrations and complex workflows
• 3+ years in CRM development (not just admin work)
• CRM certifications? Great. Real-world experience? Even better.

Details That Matter:

• Based in Randburg (Hybrid: min. 3 days onsite per week)
• 6-month contract , high chance of extension
• It’s for someone who’s ready to build—not babysit systems

If you’ve ever looked at someone’s CRM setup and thought,

“Who built this—and why weren’t they arrested?” We want to talk.

Apply Now Here!

Drop you Cv here, if the application box is full:

— Neville

BDM @ JNS

We don’t hire for headcount. We hire to win.

#MicrosoftDynamics #CRMDeveloper #ContractJobs #SouthAfricaTech #SmartHiring #NevilleSays #JNSGroup #Dynamics365 #CRMSpecialist

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at JNS Cloud Solutions by 2x

Sign in to set job alerts for “Customer Relationship Management Developer” roles. Ultra Luxury Relationship Manager – Dubai

Johannesburg Metropolitan Area 4 days ago

ServiceNow Developer/Implementer/Business Analyst

Johannesburg, Gauteng, South Africa 7 months ago

Midrand, Gauteng, South Africa 2 weeks ago

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Microsoft Dynamics Customer Relationship Management Developer Microsoft Dynamics Customer Relationship Management Developer 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. HIRING! AT JNS, A CRM DEVELOPER Microsoft Dynamics CRM Isn’t Just a Tool—It’s a Battlefield. We’re Hiring a Veteran. (CRM Developer | Hybrid | Johannesburg | Contract) At JNS, we don’t throw people at problems. We hire specialists who’ve been in the trenches—and who know how to turn a CRM from “barely working” into “business advantage.” Right now, we’re looking for a Microsoft Dynamics CRM Developer who’s fluent in configuration, dangerous with custom plugins, and allergic to clunky systems. What You’ll Actually Be Doing:Customizing Dynamics 365 to make the system work for the business—not the other way around Building workflows, plugins, and integrations that hold up under pressure Migrating data like a pro, ensuring it lands clean Connecting CRM to other platforms via APIs or middleware Troubleshooting like you’ve seen every error message twice Owning performance, security, and documentation so the next person doesn’t curse your name Your Toolkit Should Include:C#,. NET, Java Script, SQL Server Deep experience with Microsoft Dynamics 365 CRM Solid grasp of API integrations and complex workflows 3+ years in CRM development (not just admin work) CRM certifications? Great. Real-world experience? Even better. Details That Matter: Based in Randburg (Hybrid: min. 3 days onsite per week) 6-month contract , high chance of extension It’s for someone who’s ready to build—not babysit systems If you’ve ever looked at someone’s CRM setup and thought, “Who built this—and why weren’t they arrested?” We want to talk.Apply Now Here! Drop you Cv here, if the application box is full: — Neville We don’t hire for headcount. We hire to win. #Microsoft Dynamics #CRMDeveloper #Contract Jobs #South Africa Tech #Smart Hiring #Neville Says #JNSGroup #Dynamics365 #CRMSpecialist Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at JNS Cloud Solutions by 2x Sign in to set job alerts for “Customer Relationship Management Developer” roles. Ultra Luxury Relationship Manager – Dubai Johannesburg Metropolitan Area 4 days ago Service Now Developer/Implementer/Business Analyst Johannesburg, Gauteng, South Africa 7 months ago Midrand, Gauteng, South Africa 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Business Segment: Personal & Private Banking

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Qualifications

Type of Qualification: Higher Certificate or Diploma

Experience Required

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

Additional Information

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account management
Overview
- To be based in Angola, the job holder will carry out responsibilities detailed below:
Overall:
- Partner with assigned customers to achieve specific business goals that jointly drive market share, volume and revenue growth.
- Focus on the n the delivery of customized payment solutions and comprehensive consulting support, while leveraging MasterCard's strong brand, technology, operations and risk platforms to deliver bottom line results to customers
- Deliver against sales targets for MasterCard products & services and net revenue targets from new and existing business
- Collaborate with the account team and customer to establish and execute annual business plans and quarterly review sessions to establish, monitor and report progress against joint objectives that include business development, advertising, marketing and product management activities
- Assist with analysis of the customer's business through profitability modeling, financial forecasting and competitive analysis
- Obtain or exceed assigned revenue quota
- To ensure delivery of the financial goals as stated in the multiple Business Agreements with these customers
- Deliver the best of MasterCard to these customers by leveraging local and regional resources to maximise development opportunities and provide excellent customer service
---
Major Accountabilities:
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
Other Responsibilities
- Manage the overall MasterCard / Customer relationships with financial institutions as stated above ("the Customer"), taking responsibility for
- Understanding the business drivers and payment priorities for the Customer
- Preparing and executing against an Account Plan, that focuses on initiatives that will drive mutual growth for both organisations
- Developing a Contact Management plan, to ensure active & relevant communication with executives from the Customer, as part of MasterCard's overall Customer Relationship Management strategy
- Identifying and developing new business opportunities, which could include new products and/or new technology
- Actively engage and coordinate efforts with other Customer-facing MasterCard resources including Product Sales Specialists, Customer Marketing Specialists, MasterCard Advisors Account Specialists, Regional Implementation Support, Strategic Operations and processing resources
- Provide oversight for project plans developed by MasterCard in association with Customers.
Key Competencies sought:
- Business Acumen
- Knowledge leadership
- Finance and planning
- Solution drive
- Results orientation
- Strong Analytical ability
Professional Qualities:
- Influence; assertiveness; initiative
- Autonomy; independence; accountable and responsibly
- Quantitative, qualitative and analytical insight
- Commitment; passion and energy
All About You
- Extensive account management/sales experience within financial services.
- Must integrate knowledge across disciplines (i.e. Marketing, Operations, and Advertising).
- 5 Years Payment services experience and product knowledge (credit, debit, prepaid, etc.)
- Excellent data analysis skills
- Market and industry knowledge with strong presentation skills.
- Effective influence management and consultative selling skills; able to achieve results with little direct authority over resources.
- Proactive personality; demonstrated persistence in resolving issues and developing opportunities.
- Demonstrated project delivery and project management skills
- Assertive, proactive personality; with strong presence - demonstrated persistence resolving issues and developing opportunities.
- Strong commercial, financial acumen and good data analytical skills
- Strong communication and presentation skills
- Solid client relationship management skills
- Very strong demonstrated inter-personal skills
Education:
Relevant Degree in Finance, Economics, Business Management or Banking
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Business Segment: Personal & Private Banking To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers. Qualifications Type of Qualification: Higher Certificate or Diploma Experience Required Credit Risk – PPB Risk & Corporate Affairs3-4 yearsInbound and Outbound contact centre experience – early, late and legal collections Additional Information Adopting Practical Approaches Articulating Information Conveying Self-Confidence Exploring Possibilities Following Procedures Interpreting Data Making Decisions Producing Output Showing Composure Taking Action #J-18808-Ljbffr

Business Segment: Personal & Private Banking To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers. Qualifications Type of Qualification: Higher Certificate or Diploma Experience Required Credit Risk – PPB Risk & Corporate Affairs3-4 yearsInbound and Outbound contact centre experience – early, late and legal collections Additional Information Adopting Practical Approaches Articulating Information Conveying Self-Confidence Exploring Possibilities Following Procedures Interpreting Data Making Decisions Producing Output Showing Composure Taking Action #J-18808-Ljbffr