2 Customer Interactions jobs in Pietermaritzburg
Customer Service Representative
Posted today
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Job Description
Job Title : Customer Service Representative
Location : Office -Based, Pietermaritzburg
Hours: Aligned to U.S (approx. 3:00 p.m. – 11:00 p.m. SAST).
Our client is a leading provider of workplace solutions, helping organizations equip, enhance, and energize their environments through office essentials, technology, furniture & design, facility supplies, branded merchandise, and more. Our remote staff in South Africa play a vital role in delivering high-quality service and operational support to our U.S. teams and clients.
Role Summary
The Purchasing CSR (South Africa) supports the U.S. Purchasing Department by
ensuring timely and accurate processing of purchase orders, converting
store/e-commerce orders into purchase orders, and providing responsive service to
vendors and internal teams. This role requires detail-oriented execution, proactive
follow-up, and excellent communication skills to bridge South Africa operations with
U.S. business needs.
Key Responsibilities
Purchase Order Management
● Create, review, and issue purchase orders (POs) to vendors based on requisitions, sales orders, and store orders.
● Verify product details, pricing, terms, and lead times before submission.
● Track open orders and proactively follow up with vendors on acknowledgments and delivery status.
Store Order Conversion
● Convert e-commerce or client-facing store orders into accurate internal
purchase orders.
● Validate product codes, quantities, pricing, and shipping instructions from store
systems.
● Communicate discrepancies (out-of-stock, substitutions, pricing mismatches)
to sales or purchasing leadership for resolution.
● Ensure converted orders flow smoothly through the purchasing and fulfillment
process.
Vendor Communication & Follow-Up
● Maintain ongoing communication with vendors regarding order confirmations,
delays, substitutions, and logistics.
● Escalate issues impacting customer deliveries to U.S. Purchasing Manager.
● Support vendor performance tracking by documenting delays and
discrepancies.
Internal Stakeholder Support
● Respond to order status inquiries from sales, operations, and other teams in a
timely and professional manner.
● Provide daily/weekly reporting on purchase order and store order conversion
activity.
● Partner with U.S. warehouse/logistics teams to confirm receipt and resolve issues. Data Accuracy & Compliance
● Enter and maintain accurate records in ERP/purchasing systems (e.g. NetSuite or equivalent).
● Ensure compliance with purchasing policies and audit standards.
● Support invoice matching and billing discrepancy resolution with Finance.
Qualifications
Required:
● 1–3 years' experience in purchasing, procurement, order entry, or customer
service.
● Strong written and verbal English skills (for U.S. vendor and internal communication).
● Proficiency with Microsoft Office (Excel, Outlook) and ERP systems.
● Experience handling data entry, order conversions, or similar administrative tasks.
● Ability to work U.S. business hours (Eastern/Central).
Experience in office products, branded merchandise, or facility supply industries.
● Familiarity with e-commerce/storefront order platforms (e.g., Shopify, InkSoft,
Facilis Syncore, commonsku).
● Knowledge of NetSuite or similar ERP.
● Prior remote support for U.S. clients.
Italian Speaking Customer Service Consultant - Remote
Posted 169 days ago
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