4 Customer Interactions jobs in Pietermaritzburg
Customer Service Representative
Posted today
Job Viewed
Job Description
Job Title : Customer Service Representative
Location : Office -Based, Pietermaritzburg
Hours: Aligned to U.S (approx. 3:00 p.m. – 11:00 p.m. SAST).
Our client is a leading provider of workplace solutions, helping organizations equip, enhance, and energize their environments through office essentials, technology, furniture & design, facility supplies, branded merchandise, and more. Our remote staff in South Africa play a vital role in delivering high-quality service and operational support to our U.S. teams and clients.
Role Summary
The Purchasing CSR (South Africa) supports the U.S. Purchasing Department by
ensuring timely and accurate processing of purchase orders, converting
store/e-commerce orders into purchase orders, and providing responsive service to
vendors and internal teams. This role requires detail-oriented execution, proactive
follow-up, and excellent communication skills to bridge South Africa operations with
U.S. business needs.
Key Responsibilities
Purchase Order Management
● Create, review, and issue purchase orders (POs) to vendors based on requisitions, sales orders, and store orders.
● Verify product details, pricing, terms, and lead times before submission.
● Track open orders and proactively follow up with vendors on acknowledgments and delivery status.
Store Order Conversion
● Convert e-commerce or client-facing store orders into accurate internal
purchase orders.
● Validate product codes, quantities, pricing, and shipping instructions from store
systems.
● Communicate discrepancies (out-of-stock, substitutions, pricing mismatches)
to sales or purchasing leadership for resolution.
● Ensure converted orders flow smoothly through the purchasing and fulfillment
process.
Vendor Communication & Follow-Up
● Maintain ongoing communication with vendors regarding order confirmations,
delays, substitutions, and logistics.
● Escalate issues impacting customer deliveries to U.S. Purchasing Manager.
● Support vendor performance tracking by documenting delays and
discrepancies.
Internal Stakeholder Support
● Respond to order status inquiries from sales, operations, and other teams in a
timely and professional manner.
● Provide daily/weekly reporting on purchase order and store order conversion
activity.
● Partner with U.S. warehouse/logistics teams to confirm receipt and resolve issues. Data Accuracy & Compliance
● Enter and maintain accurate records in ERP/purchasing systems (e.g. NetSuite or equivalent).
● Ensure compliance with purchasing policies and audit standards.
● Support invoice matching and billing discrepancy resolution with Finance.
Qualifications
Required:
● 1–3 years' experience in purchasing, procurement, order entry, or customer
service.
● Strong written and verbal English skills (for U.S. vendor and internal communication).
● Proficiency with Microsoft Office (Excel, Outlook) and ERP systems.
● Experience handling data entry, order conversions, or similar administrative tasks.
● Ability to work U.S. business hours (Eastern/Central).
Experience in office products, branded merchandise, or facility supply industries.
● Familiarity with e-commerce/storefront order platforms (e.g., Shopify, InkSoft,
Facilis Syncore, commonsku).
● Knowledge of NetSuite or similar ERP.
● Prior remote support for U.S. clients.
Customer Service Manager Work From Home
Posted 21 days ago
Job Viewed
Job Description
As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.
Duties & ResponsibilitiesKey Responsibilities:
- Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
- Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
- Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
- Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
- Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
- Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
- Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
- Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Requirements:
- Animal Lover: Must love animals.
- Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
- Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
- Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
- Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
- Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
- Customer-Centric: A strong commitment to delivering outstanding customer service.
Italian Speaking Customer Service Consultant - Remote
Posted 143 days ago
Job Viewed
Job Description
Customer Service Manager - UK Company. (Work From Home)
Posted 21 days ago
Job Viewed
Job Description
As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.
Duties & ResponsibilitiesKey Responsibilities:
- Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
- Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
- Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
- Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
- Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
- Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
- Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
- Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Requirements:
- Animal Lover: Must love animals.
- Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
- Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
- Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
- Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
- Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
- Customer-Centric: A strong commitment to delivering outstanding customer service.
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