What Jobs are available for Customer Intelligence in South Africa?

What We Do
We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.

Culture Code

• We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.
• We win as One - We collaborate, build strong relationships and value diverse perspectives
• We're Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs
• We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.

Overall Purpose
Lula is recruiting a
Customer Insights Analyst
to join our Marketing team. This role blends analytical problem-solving with hands-on analytics engineering to build reliable customer data pipelines and reporting assets, ensuring raw behavioral data becomes a trustworthy foundation for the business.

With a focus on establishing an end-to-end data foundation that directly drives user growth and retention, this role demands a holistic business understanding to provide insights that influence strategy.

Responsibilities

• Translate ambiguous business questions into clear metrics, hypotheses, analyses, and decisive recommendations.
• Model and document governed customer datasets in Snowflake using dbt to serve reporting and analysis for Operations, Support, and Product teams.
• Establish data quality with tests, lineage, and CI, and monitor data pipelines for accurate delivery of customer metrics.
• Explore and share findings in Hex using SQL/Python, creating reusable notebooks and lightweight apps to illustrate trends in customer behaviour and support needs
• Manage product analytics in Mixpanel, define event taxonomy, and surface funnel, cohort, and retention opportunities.
• Govern Segment as the CDP backbone, enforce schemas and identity, and ensure reliable warehouse syncing.
• Activate insights via Iterable with audiences, triggers, and experiments, and measure lift end-to-end.
• Create self-serve layers and aligned definitions so teams can move fast with consistent metrics.
• Investigate tracking and data issues end-to-end and drive durable fixes

The Experience & Skills We're Looking For

• A BSc or equivalent experience in a related field
• 3+ years in analytics/engineering, building models on Snowflake or similar cloud data warehouses
• Expert SQL skills: testing, optimization, and performance tuning
• Proficiency in dbt workflows, including testing, documentation, macros, and Git processes
• 2+ years Python for data quality, analysis, and utilities (e.g., Pandas/NumPy)
• Expertise in Product Analytics (Mixpanel/similar): event design, funnels, and retention.
• Familiarity with CDP (Segment) implementation, event schema design, and identity governance
• Strong grasp of databases, data structures, and warehousing concepts.
• Experience with Agile delivery and working in cross-functional teams.
• BSc or equivalent experience with a proven bias for action and rapid learning.
• Advantageous skills include experience in FinTech, experimentation design, schema validation in CDPs, and BI tool proficiency for stakeholder enablement.

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent check.

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit

• To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
• To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your Responsibilities Will Include

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

The Ideal Candidate For This Role Will Have

• Matric / Grade 12, and
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
• 3-5 years relevant experience (essential)
• Valid Driver's licence (essential)
• Knowledge of products (advantageous)

Core Competencies, Knowledge, And Experience

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting
• Big data analytics
• Ability to work with complex information and data.
• Ability to build strong relationships and credibility with multiple stakeholders.

We Make An Impact By Offering

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:
14 October 2025
The base location for this role is
Umhlanga
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

• To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
• To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

• Matric / Grade 12, and
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
• 3-5 years relevant experience (essential)
• Valid Driver's licence (essential)
• Knowledge of products (advantageous)

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting
• Big data analytics
• Ability to work with complex information and data.
• Ability to build strong relationships and credibility with multiple stakeholders.

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 October 2025

The base location for this role is Umhlanga

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Eduvos
is looking to hire the services of an
Independent Contractor, Data Analysis Lecturer
,
at our
Durban
campus on a part-time basis.

Type Of Appointment
Independent Contractor (part-time; flexible workhours agreement)
Purpose

• To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Eduvos is looking to hire the services of an Independent Contractor, Data Analysis Lecturer, at our Durban campus on a part-time basis.

Type of appointment:

Independent Contractor (part-time; flexible workhours agreement)

Purpose:

• To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Minimum qualifications required:

• Honours degree in Statistics/ Data Science / Mathematics/ Computer Science/ Information Systems or a relevant qualification (A Masters qualification will be an advantage)

Experience:

• Minimum: 1 - 2 years relevant lecturing experience
• Necessary knowledge of higher education practices and processes
• Relevant research experience

Modules to be lectured:

• Introduction to Data Analysis
• Computer Skills (All Levels)

Responsibilities:

• Lecturing
• General administration
• Setting and marking of assessments
• Preparation of notes and additional study materials
• Quality Assurance
• Management of At-risk students

Competencies

• Initiative and responsibility
• Constructive teamwork, relations and networking
• Influence
• Analysis and judgement
• Innovation and change
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Communication

Eduvos is looking to hire the services of an Independent Contractor, Data Analytics and Data Analysis Lecturer, at our Vanderbijlpark campus on a part-time basis.

Type of appointment:

Independent Contractor (part-time; flexible workhours agreement)

Purpose:

• To lecture Commerce-related modules, in the faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Minimum qualifications required:

• Honours in ITC
• Certificate in Power BI

Experience:

• Relevant lecturing experience
• Necessary knowledge of higher education practices and processes
• Relevant research experience

Modules to be lectured:

• Data Analytics (Power BI)
• Data Analysis

Responsibilities:

• Lecturing
• General administration
• Setting and marking of assessments
• Preparation of notes and additional study materials
• Quality Assurance
• Management of At-risk students

Competencies

• Initiative and responsibility
• Constructive teamwork, relations and networking
• Influence
• Analysis and judgement
• Innovation and change
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Communication

Project:
Implementation Study on the Dapivirine Vaginal Ring

Location:
Remote

Duration:
12 months, part-time consultancy basis

Application Deadline:
20 October 2025

Background

An implementation study on the dapivirine vaginal ring (DVR) was conducted in South Africa, Kenya, Zimbabwe, Lesotho, Uganda and Eswatini. The study generated quantitative data on uptake, adherence, and user experiences. We are seeking a qualified Biostatistician to support data analysis for an implementation study on the dapivirine vaginal ring, a long-acting biomedical HIV prevention method. The consultant will analyze quantitative data on uptake, adherence, and user experiences, producing report and publication-ready results to inform regulatory, policy and programmatic decisions.

Scope of Work

· Review study protocol, objectives, and datasets.

· Develop and finalize a statistical analysis plan (SAP).

· Clean and merge datasets

· Conduct appropriate statistical analyses, including descriptive, inferential, and multivariable analyses

· Provide guidance on data quality, management, and handling of missing data.

· Generate report and publication-ready tables, figures, and outputs.

· Contribute to interpretation of findings and drafting of results sections for reports and manuscripts.

· Participate in virtual meetings with the study team as needed.

Deliverables

· Finalize statistical analysis plan.

· Clean and merge datasets

· Write reproducible code (Stata/R/SAS preferred) and conduct appropriate statistical analyses.

· Comprehensive results tables and figures (report and publication ready).

· Analytical report summarizing findings.

· Contributions to reports, manuscripts, policy briefs, and presentations as needed.

Qualifications

· Advanced degree (MSc) in Biostatistics, Statistics, or related quantitative field, PhD preferrable.

· Demonstrated experience in analyzing implementation science or public health studies.

· Proficiency in Stata, R, or SAS.

· Strong track record of peer-reviewed publications or reports.

· Familiarity with HIV prevention research and/or women's health interventions desirable.

· Excellent communication skills and ability to work collaboratively with multidisciplinary teams.

Level of Effort & Duration

Estimated 12 days per month (3 days/week) over 12 months (with flexibility based on agreed scope) from 01 November 2025 to 31 October 2026. Remote, with communication primarily via email/virtual meetings.

How to Apply

Interested applicants should submit:

1. Cover letter outlining relevant experience.

2. CV (max 4 pages).

3. Example(s) of previous analysis outputs (tables/figures/manuscript contributions).

4. Proposed daily or monthly consultancy rate.

Send applications to:

Deadline: 20 October 2025

Are you a skilled telephone researcher? Are you seeking variety and curious to learn more about new areas? Are you commercially minded and want to see the results of your research? Are you reliable and able to keep on top of appointments?

We are looking for an experienced telephone researcher (min 1 year of experience) to conduct B2B telephone interviews across a variety of different business sectors with both warm leads via scheduled appointments and by generating your own leads (c. 50/50 split). This role would then organically move to conference production.

We can offer flexibility in terms of hours around a set of core working hours. Essential core hours are between on days worked, minimum of 3 days worked per week. We are open to discussing and agreeing different working patterns.

A phone line will be provided, however all applicants must have:

• Windows 10/11 PC or laptop
• Unlimited home broadband
• Quiet and comfortable workspace

Please apply only if you meet the above criteria, by email, detailing your previous Market Research experience and we will get in touch to arrange for a phone interview.

Please note: This position is not appropriate for graduates.

By applying for this role, you hereby freely give your prospective employer consent to use, process and store your personal data relating to your job application in accordance with prevailing legislation.

Job Type: Part-time

Pay: R234,00 per hour

Work Location: In person