What Jobs are available for Customer Insights in South Africa?

What We Do
We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.

Culture Code

• We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.
• We win as One - We collaborate, build strong relationships and value diverse perspectives
• We're Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs
• We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.

Overall Purpose
Lula is recruiting a
Customer Insights Analyst
to join our Marketing team. This role blends analytical problem-solving with hands-on analytics engineering to build reliable customer data pipelines and reporting assets, ensuring raw behavioral data becomes a trustworthy foundation for the business.

With a focus on establishing an end-to-end data foundation that directly drives user growth and retention, this role demands a holistic business understanding to provide insights that influence strategy.

Responsibilities

• Translate ambiguous business questions into clear metrics, hypotheses, analyses, and decisive recommendations.
• Model and document governed customer datasets in Snowflake using dbt to serve reporting and analysis for Operations, Support, and Product teams.
• Establish data quality with tests, lineage, and CI, and monitor data pipelines for accurate delivery of customer metrics.
• Explore and share findings in Hex using SQL/Python, creating reusable notebooks and lightweight apps to illustrate trends in customer behaviour and support needs
• Manage product analytics in Mixpanel, define event taxonomy, and surface funnel, cohort, and retention opportunities.
• Govern Segment as the CDP backbone, enforce schemas and identity, and ensure reliable warehouse syncing.
• Activate insights via Iterable with audiences, triggers, and experiments, and measure lift end-to-end.
• Create self-serve layers and aligned definitions so teams can move fast with consistent metrics.
• Investigate tracking and data issues end-to-end and drive durable fixes

The Experience & Skills We're Looking For

• A BSc or equivalent experience in a related field
• 3+ years in analytics/engineering, building models on Snowflake or similar cloud data warehouses
• Expert SQL skills: testing, optimization, and performance tuning
• Proficiency in dbt workflows, including testing, documentation, macros, and Git processes
• 2+ years Python for data quality, analysis, and utilities (e.g., Pandas/NumPy)
• Expertise in Product Analytics (Mixpanel/similar): event design, funnels, and retention.
• Familiarity with CDP (Segment) implementation, event schema design, and identity governance
• Strong grasp of databases, data structures, and warehousing concepts.
• Experience with Agile delivery and working in cross-functional teams.
• BSc or equivalent experience with a proven bias for action and rapid learning.
• Advantageous skills include experience in FinTech, experimentation design, schema validation in CDPs, and BI tool proficiency for stakeholder enablement.

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent check.

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit

• To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
• To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your Responsibilities Will Include

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

The Ideal Candidate For This Role Will Have

• Matric / Grade 12, and
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
• 3-5 years relevant experience (essential)
• Valid Driver's licence (essential)
• Knowledge of products (advantageous)

Core Competencies, Knowledge, And Experience

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting
• Big data analytics
• Ability to work with complex information and data.
• Ability to build strong relationships and credibility with multiple stakeholders.

We Make An Impact By Offering

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:
14 October 2025
The base location for this role is
Umhlanga
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

• To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
• To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

• Matric / Grade 12, and
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
• 3-5 years relevant experience (essential)
• Valid Driver's licence (essential)
• Knowledge of products (advantageous)

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting
• Big data analytics
• Ability to work with complex information and data.
• Ability to build strong relationships and credibility with multiple stakeholders.

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 October 2025

The base location for this role is Umhlanga

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Job Description

Hello Future, Marketing Analytics Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

• To analyse customer data to determine the effectiveness of marketing campaigns in driving consumer behavior as well as understand creative preferences to improve decision-making across the marketing capability
• In depth data analysis experience
• Knowledge of digital media and social media marketing
• Analysis of statistical data
• Experience in working with analytical software
• Working knowledge of analysing digital marketing activities

You will be responsible for:

• Contribute to the development of larger overall area budget
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
• Research and design a longer-term financial resource requirement plan for the area of responsibility
• Present the business case to motivate for financial resources
• Analyse and develop implementation plans against the forecasted financial budget
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs
• Control the budget for area including the authorisation of expenditures and implementation of financial regulations. Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships
• Ensure that the customer is at the centre of the business philosophy, operations and ideas .Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
• Creates risk awareness and manages audit findings
• Participate in Group risk forums where required and cascades relevant information through team
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
• Drive strategic projects, change management and platform integration across operations
• Leverage Group capability to exploit opportunities
• Ensure and encourage adherence to an operational framework of policies and procedures
• Execute defined business strategy by translating it into the business operations
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
• Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
• Be aware of, and responsive to local conditions Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
• Develop and implement a personal development plan
• Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
• Share information and empower others to act Acts as a role model for continuous professional development in area of expertise
• Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

You will be an ideal candidate if you:

• Minimum Qualification - Relevant B Degree in Analytics or Statistics
• Experience - 3 to 5 years' experience in a similar environment

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work
• Opportunities to innovate.

We can be a match if you are:

• Good problem-solving skills
• Analysis and attention to detail
• Creative and innovative
• Able to build relationships with stakeholders
• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Description

To provide value added business insights, recommendations and strategic input derived from in-depth data analysis, as well as conducting and analysing high quality, appropriate and cost-efficient marketing research. To develop, optimize and socialize a voice of the client strategy to drive awareness and a client-focus mindset throughout the organization. Contribute to strategy and roadmap development for advanced analytics within the organization that aligns with the businesses transformation goals of improving marketing efficiency and results, client experience and engagement, and brand health - essentially laddering up to Marketing ROI Models.

• Using subject matter expertise extract, manipulate and analyse customer and other data using analytical and data mining tools, to identify trends and draw insight.
• Engage in brand performance evaluation and scorecard development, presenting back to the team with recommendations to ensure the capability maintains and builds brand impact and position.
• Work with internal stakeholders and external agencies to deliver robust and insightful evaluation of marketing activities, highlighting key learnings and generating benchmarks for future comparisons.
• Lead the development of measurement frameworks within the Marketing and Communications team, as well as across various other areas when needed (e.g., CX).
• Lead market research projects end-to-end, providing input into the design, management of agencies and key stakeholders autonomously.
• Oversee and provide the inputs into presentations to extract insight to leverage within the business, ensuring that recommendations from the research are actioned and tracked.
• Develop and evolve appropriate brand metrics and tools to provide reports and analysis that lead to actionable strategic insights.
• Lead the process of creating intuitive data visualisation reports and dashboards for longitudinal data and setup reviews of usability in decision making.
• Prepare and deliver integrated reports drawing all pieces of information from multiple sources together and making connections to form coherent and insightful reports.
• Lead the process and approach to interpreting client, competitor, and market data and trends, and consolidate information into actionable market insight reports.
• Identify and own the delivery of continuous improvement initiatives that could increase the quality and/or speed of analysis and reporting.
• Monitor and manage media agency reporting (digital and ATL) to generate quality insights and learnings.
• Lead the discussions with business intelligence and consumer insights reports partners on the Integration of client survey data with MIS to tell the 'so what' stories around client experience and strategies.
• Lead the approach to scoping and oversee the executing of departmental reporting by providing guidance and leadership on key metrics that align to strategy.
• Build rapport with leaders in the Bank and generate buy-in on key projects and actions recommended.
• Serve as subject matter expert in research, insights, and analytics, delivering insights into business strategy and digital transformation in the bank.
• Pro-actively engage with stakeholders to determine business and marketing needs, determine appropriate analytics requirements, and deliver actionable insights and recommendations.
• Use data to influence management and project stakeholders across various product teams and the wider business.
• Effectively manage relationships with agency partners.
• Post
  

#RMB

#LI-JN1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

25/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Eduvos
is looking to hire the services of an
Independent Contractor, Data Analysis Lecturer
,
at our
Durban
campus on a part-time basis.

Type Of Appointment
Independent Contractor (part-time; flexible workhours agreement)
Purpose

• To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Eduvos is looking to hire the services of an Independent Contractor, Data Analysis Lecturer, at our Durban campus on a part-time basis.

Type of appointment:

Independent Contractor (part-time; flexible workhours agreement)

Purpose:

• To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Minimum qualifications required:

• Honours degree in Statistics/ Data Science / Mathematics/ Computer Science/ Information Systems or a relevant qualification (A Masters qualification will be an advantage)

Experience:

• Minimum: 1 - 2 years relevant lecturing experience
• Necessary knowledge of higher education practices and processes
• Relevant research experience

Modules to be lectured:

• Introduction to Data Analysis
• Computer Skills (All Levels)

Responsibilities:

• Lecturing
• General administration
• Setting and marking of assessments
• Preparation of notes and additional study materials
• Quality Assurance
• Management of At-risk students

Competencies

• Initiative and responsibility
• Constructive teamwork, relations and networking
• Influence
• Analysis and judgement
• Innovation and change
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Communication

Eduvos is looking to hire the services of an Independent Contractor, Data Analytics and Data Analysis Lecturer, at our Vanderbijlpark campus on a part-time basis.

Type of appointment:

Independent Contractor (part-time; flexible workhours agreement)

Purpose:

• To lecture Commerce-related modules, in the faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Minimum qualifications required:

• Honours in ITC
• Certificate in Power BI

Experience:

• Relevant lecturing experience
• Necessary knowledge of higher education practices and processes
• Relevant research experience

Modules to be lectured:

• Data Analytics (Power BI)
• Data Analysis

Responsibilities:

• Lecturing
• General administration
• Setting and marking of assessments
• Preparation of notes and additional study materials
• Quality Assurance
• Management of At-risk students

Competencies

• Initiative and responsibility
• Constructive teamwork, relations and networking
• Influence
• Analysis and judgement
• Innovation and change
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Communication