What Jobs are available for Customer Data in South Africa?

Insights Execution and Management

• Lead the development and execution of an insights agenda, leveraging optimised reports
• Define priorities for insight generation, aligning output with business and client needs across categories, channels, and markets
• Distil complex data environments into compelling stories that influence strategic planning and commercial initiatives
• Ensure insights are not only informative but also decision-ready and aligned with business goals.
• Maintain standardised processes, templates, and methodologies to ensure consistency, quality, and scalability of insights delivery
• Define and track KPIs to measure the adoption and business impact of insights.

Data Integration & Synthesis

• Integrate data from multiple internal and external sources to generate unified, actionable insights (e.g., linking Perfect Outlet execution to SMA performance or correlating outlet performance with retailer strategies)
• Apply advanced analytical techniques and data visualisation best practices to translate findings into decision-ready outputs
• Ensure integrated insights are delivered in formats that are accessible, relevant, and tailored to diverse stakeholder needs.

Reporting Accuracy & Governance

• Take full accountability for the accuracy, completeness, and integrity of data used in all Pyramid models and associated reporting tools
• Implement and maintain data validation processes to ensure that insights are built on robust, verified datasets
• Monitor and continuously improve reporting structures to reflect evolving business needs and priorities.

Stakeholder Engagement

• Deliver insight directly to clients, guiding decisions in areas such as product ranging, pricing strategies, and market prioritisation
• Act as a thought partner to client stakeholders, helping them connect data to actionable growth levers.

6-8 years' experience in data analytics, market research, or business intelligence, preferably within FMCG or a similar fast-paced commercial environment.

Proven experience in developing insights from complex datasets and translating them into actionable business recommendations|Essential / Minimum|0-5 years|

Degree in Data Science or Computer Science

Diploma or Degree/NQF level 7 in Information systems or Business Intelligence

Degree in any relevant field

Attention to detail

Communication Skills (verbal & written)

Reporting skills

Analytical with problem solving skills

Ability to transform analytical findings into compelling data narratives

In-depth knowledge of data platforms and analytics methodologies, with specific expertise in Pyramid and data quality assurance

What We Do
We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.

Culture Code

• We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.
• We win as One - We collaborate, build strong relationships and value diverse perspectives
• We're Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs
• We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.

Overall Purpose
Lula is recruiting a
Customer Insights Analyst
to join our Marketing team. This role blends analytical problem-solving with hands-on analytics engineering to build reliable customer data pipelines and reporting assets, ensuring raw behavioral data becomes a trustworthy foundation for the business.

With a focus on establishing an end-to-end data foundation that directly drives user growth and retention, this role demands a holistic business understanding to provide insights that influence strategy.

Responsibilities

• Translate ambiguous business questions into clear metrics, hypotheses, analyses, and decisive recommendations.
• Model and document governed customer datasets in Snowflake using dbt to serve reporting and analysis for Operations, Support, and Product teams.
• Establish data quality with tests, lineage, and CI, and monitor data pipelines for accurate delivery of customer metrics.
• Explore and share findings in Hex using SQL/Python, creating reusable notebooks and lightweight apps to illustrate trends in customer behaviour and support needs
• Manage product analytics in Mixpanel, define event taxonomy, and surface funnel, cohort, and retention opportunities.
• Govern Segment as the CDP backbone, enforce schemas and identity, and ensure reliable warehouse syncing.
• Activate insights via Iterable with audiences, triggers, and experiments, and measure lift end-to-end.
• Create self-serve layers and aligned definitions so teams can move fast with consistent metrics.
• Investigate tracking and data issues end-to-end and drive durable fixes

The Experience & Skills We're Looking For

• A BSc or equivalent experience in a related field
• 3+ years in analytics/engineering, building models on Snowflake or similar cloud data warehouses
• Expert SQL skills: testing, optimization, and performance tuning
• Proficiency in dbt workflows, including testing, documentation, macros, and Git processes
• 2+ years Python for data quality, analysis, and utilities (e.g., Pandas/NumPy)
• Expertise in Product Analytics (Mixpanel/similar): event design, funnels, and retention.
• Familiarity with CDP (Segment) implementation, event schema design, and identity governance
• Strong grasp of databases, data structures, and warehousing concepts.
• Experience with Agile delivery and working in cross-functional teams.
• BSc or equivalent experience with a proven bias for action and rapid learning.
• Advantageous skills include experience in FinTech, experimentation design, schema validation in CDPs, and BI tool proficiency for stakeholder enablement.

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent check.

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit

• To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
• To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your Responsibilities Will Include

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

The Ideal Candidate For This Role Will Have

• Matric / Grade 12, and
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
• 3-5 years relevant experience (essential)
• Valid Driver's licence (essential)
• Knowledge of products (advantageous)

Core Competencies, Knowledge, And Experience

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting
• Big data analytics
• Ability to work with complex information and data.
• Ability to build strong relationships and credibility with multiple stakeholders.

We Make An Impact By Offering

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:
14 October 2025
The base location for this role is
Umhlanga
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

• To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
• To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements.
• Provide ongoing feedback to COPS for continuous improvements on CXX journey.
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

• Matric / Grade 12, and
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
• 3-5 years relevant experience (essential)
• Valid Driver's licence (essential)
• Knowledge of products (advantageous)

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting
• Big data analytics
• Ability to work with complex information and data.
• Ability to build strong relationships and credibility with multiple stakeholders.

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 October 2025

The base location for this role is Umhlanga

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Who We Are
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Overview
We are looking for a CRM Analyst to work within the VML Data team. The Analyst will analyse data to deliver value through understanding our clients' customers and the performance of marketing activities.

Working closely with the wider analytics and data team you will be responsible for the development and delivery of measurement and insight projects across various marketing activities and contribute to answering business questions, ensuring that we are making best use of available data to deliver against the client vision.

On a day-to-day basis you will take ownership of analysis projects, delivering them to a high degree of accuracy and take a role in presenting results and insights to clients.

This is a technical role grounded in customer data, so you should be experienced in handling large customer data sets. Communication and interpersonal skills are important, both in collaborating with clients and colleagues across multiple disciplines.

Roles & Responsibilities

• Design, manage, and deliver end-to-end analyses aimed at helping Marketing to improve the experience of the customer
• Deliver measurement and effectiveness projects, including dashboard reporting and deep dive evaluations to understand the impact marketing has on customer behaviour
• Deliver customer projects (segmentation, modelling), using statistical techniques to develop a deep understanding of customers
• Ensure that the most relevant methodologies are applied to measure and evaluate, proactively recommending better ways of working
• Develop and provide written and verbal output on reports and presentations, supporting with recommendations on marketing strategy
• Manage and resolve data issues involving quality and consistency of data
• Be the clients trusted advisor on data and analytical methodology - make it easy for them to make business decisions based on data
• Present to clients and attend client meetings.
• Be highly collaborative in integrating data work into agency deliverables, working with strategy and account teams to develop a culture of data informed decision-making.
• Develop the skills and knowledge of colleagues, creating and sustaining a learning culture within the team.

Skills & Experience

• 2+ years working in a marketing environment as an analyst.
• Proficiency in SQL is mandatory.
• Experience with data visualization tools such as Power BI or Tableau is mandatory.
• Python experience is very useful; willingness to learn if not already experienced.
• Familiarity with Salesforce is very useful but not essential.
• High level Microsoft Word, Excel and PPT skills.
• Attention to detail and a commitment to accuracy.
• Well-developed numeracy skills.
• Able to translate business needs and requirements to analytical methods and outputs.
• Good written and verbal communication skills.
• High-level analytical skills for performance analysis.
• Experience with reporting dashboard design and automation.
• Knowledge of advanced data analysis techniques.
• Experience with segmentation and modelling techniques (nice-to-have)
• Please note that our business is an equal opportunity employer and preference in appointment for the role will be in line with the EE strategy of our organisation*

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

About Us:

The VKB Group is an agricultural company that supports farmers and produces straight-from-the-farm foods for consumers. In addition to its various consumer brands, the VKB Group is represented by its regional brands: VKB, GWK, and NTK. Our roots are firmly planted in agriculture, with farming at our core, and we have continuously grown and evolved throughout the years.

Job Description:

This role focuses on maintaining and verifying customer data within the company's CRM system. The successful candidate will ensure that all information is accurate, complete, and up to date, supporting multiple teams in delivering excellent service and achieving business goals.

Qualifications and Experience:

• Grade 12
• Previous experience in data entry, administration, or CRM management is advantageous.
• Strong attention to detail and accuracy.
• Proficient in MS Office (Excel) with familiarity in CRM systems.
• Good written and verbal communication skills.
• Ability to work independently and manage deadlines effectively.

Duties & Responsibilities

• Enter, update, and maintain customer information in the CRM platform.
• Review data for accuracy and completeness, correcting errors where necessary.
• Cross-check records with source documents to ensure consistency.
• Collaborate across internal and external stakeholders to verify and maintain data accuracy.
• Flag and escalate inconsistencies or duplicate records for resolution.
• Maintain confidentiality and comply with data protection regulations.

How to Apply:

• The company can expire jobs at any time at its discretion.
• VKB Group and/or its subsidiary companies will use any personal data collected through the job opportunities section of this website for recruitment purposes only and, should your application be successful, for purposes connected with your employment.
• VKB Group is an equal opportunity employer. Its approved Employment Equity Plan and Targets will be considered part of the recruitment process, aligned to its Employment Equity and transformation Strategy.
• VKB Group actively supports the recruitment of People with Disabilities.

Things to take note of when applying through our Career Portal.

• Use Google Chrome when accessing the portal -
• Clear copy of your CV in either PDF or Word
• The CV should not have handwriting on the document.
• NB Only submit your CV in the Upload CV section of the application form, not a PDF that includes other documents such as an ID or driver's License. The application form will allow the candidate to upload supporting documents.

About Us:

The VKB Group is an agricultural company that supports farmers and produces straight-from-the-farm foods for consumers. In addition to its various consumer brands, the VKB Group is represented by its regional brands: VKB, GWK, and NTK. Our roots are firmly planted in agriculture, with farming at our core, and we have continuously grown and evolved throughout the years.

Job Description:

This role focuses on maintaining and verifying customer data within the company's CRM system. The successful candidate will ensure that all information is accurate, complete, and up to date, supporting multiple teams in delivering excellent service and achieving business goals.

Qualifications and Experience:

• Grade 12
• Previous experience in data entry, administration, or CRM management is advantageous.
• Strong attention to detail and accuracy.
• Proficient in MS Office (Excel) with familiarity in CRM systems.
• Good written and verbal communication skills.
• Ability to work independently and manage deadlines effectively.

Duties & Responsibilities

• Enter, update, and maintain customer information in the CRM platform.
• Review data for accuracy and completeness, correcting errors where necessary.
• Cross-check records with source documents to ensure consistency.
• Collaborate across internal and external stakeholders to verify and maintain data accuracy.
• Flag and escalate inconsistencies or duplicate records for resolution.
• Maintain confidentiality and comply with data protection regulations.

How to Apply:

• The company can expire jobs at any time at its discretion.
• VKB Group and/or its subsidiary companies will use any personal data collected through the job opportunities section of this website for recruitment purposes only and, should your application be successful, for purposes connected with your employment.
• VKB Group is an equal opportunity employer. Its approved Employment Equity Plan and Targets will be considered part of the recruitment process, aligned to its Employment Equity and transformation Strategy.
• VKB Group actively supports the recruitment of People with Disabilities.

Things to take note of when applying through our Career Portal.

• Use Google Chrome when accessing the portal -
• Clear copy of your CV in either PDF or Word
• The CV should not have handwriting on the document.
• NB Only submit your CV in the Upload CV section of the application form, not a PDF that includes other documents such as an ID or driver's License. The application form will allow the candidate to upload supporting documents.

About the Role

We are seeking a highly skilled and motivated Data Management & Business Intelligence (BI) Specialist to join our team on a full-time basis.

The successful candidate will be responsible for designing, implementing, and maintaining enterprise-grade data management frameworks and BI solutions, following globally recognized standards such as the DAMA Data Management Body of Knowledge (DMBOK).

This role requires both strategic insight and technical execution to ensure data quality, governance, and accessibility across the organization.

Key Responsibilities

• Develop, maintain, and optimize data models, ensuring alignment with business processes and analytics needs.
• Oversee data governance frameworks, ensuring compliance with policies, standards, and regulatory requirements.
• Design and manage data warehouses for reporting, analytics, and operational intelligence.
• Implement and monitor data management practices covering data lifecycle, quality, architecture, and metadata.
• Collaborate with cross-functional teams (IT, analytics, business units) to drive data-driven decision-making.
• Maintain documentation, data dictionaries, and data lineage mapping.
• Evaluate and implement BI tools and technologies for enhanced business reporting and visualization.

Qualifications & Certifications (Mandatory)

Candidates must hold recognized certifications aligned with the Data Management and BI professional body of knowledge, including:

Data Modeling Certificate

Data Management Professional Certificate

Data Warehouse Certificate

Data Governance Certificate

Additional advantageous certifications:

• DAMA Certified Data Management Professional (CDMP)
• Microsoft Power BI, Tableau, or similar BI platform certifications
• ISO 8000 / ISO 38505 awareness

Experience & Skills

• Minimum 3–5 years of experience in data management, BI, or related domains.
• Proven experience in data modeling (conceptual, logical, physical).
• Strong knowledge of ETL processes, data warehousing, and reporting systems.
• Hands-on experience with SQL, Python, or data visualization tools.
• Understanding of data governance frameworks and metadata management.
• Excellent analytical, problem-solving, and communication skills.

Why Join Us

• Long-term career opportunity with a 5-year full-time position.
• Work with advanced enterprise data management tools and frameworks.
• Join a forward-thinking organization committed to data excellence and innovation.
• Opportunities for continuous professional development and certification advancement.

Application Process

Interested candidates should submit:

• A detailed CV
• Copies of relevant certifications

Job Types: Full-time, Permanent

Pay: From R40 000,00 per month

Work Location: In person