394 Customer Advisor jobs in South Africa

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title: Customer Advisor

Job Description:

As a Customer Service Advisor at Virgin Media O2 (VMO2), you will be a key player in the company’s customer relations. You will serve as the first point of contact for customers, answering inquiries, making product recommendations, and providing information about services or products.

Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquiries, changes or updates to customer accounts, and product-related questions.

In addition to these responsibilities, there is an element of sales through service involved in the role. Advisors are expected to identify and act on triggers in conversations with customers to generate sales. This role is perfect for individuals who are customer-focused, tech-savvy, and have a knack for sales through customer service.

Professional Know-how

• Academic: Grade 12 (Matric)
• Experience: 12 months international BPO customer service experience OR 24 months Domestic Customer Service experience.

Working Relationships

Internal: Operations/functional line

External: External Customer

Primary Responsibilities

• Providing excellent service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately.
• Dealing with a specific range query.
• Any other duties as deemed necessary and in line with the scope and level of this role.
• Handling customer queries and delivering high-quality service throughout.
• Using your product knowledge to proactively find answers and solve problems.
• Working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets.
• Adhering to data protection and confidentiality laws as well as regulatory compliance.

Key Result Areas/Competencies

• High proficiency in written and verbal English communication.
• Time Management: Balancing multiple tasks efficiently is essential.
• Active Listening: Understanding customer queries and questions.
• Handle complex issues.
• Strong sales acumen.
• Problem Solving: Quick thinking and resourcefulness are vital.
• Communication Skills: Clear and concise communication.
• Adaptability: The ability to adjust to different customer personalities and situations is valuable.
• Customer-Centric Approach: Putting the customer first is a core competency.
• Moderate to Advanced computer skills and system navigation.
• Ability to work in a team.

About Us

O2 is one of the biggest cellular networks in the UK. This is a telecommunications campaign, and the kinds of queries that come through would be: Customers that want to do sim swaps, network queries, and billing queries.

The campaign operates in UK time. You will be required to work the following shifts in South African times:

Operating Hours: SA times

• Monday–Sun (9AM – 9PM)
• Your shift roster is subject to change; therefore, be prepared to work unfavorable shift patterns as per operational requirements.

• Our Call Centre is operational 365 days per year (including Christmas and New Year).
• You will be expected to work during the festive season (including Christmas Day).

What’s in it for you?

• Competitive remuneration package
• Shift Allowance
• Weekend Hero Bonus
• Excellent monthly performance bonus of up to 20% of basic salary
• Free door-to-door transport for evening shifts after 7 PM
• A progressive career path to help you develop in your Call Center career.
• Comprehensive product training in a fun collaborative environment
• Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
• Employee Share Scheme Trust after 24 months tenure with Capita
• Eligibility to participate in our scholarship program after 24 months tenure with Capita.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act, and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Location: Cape Town, Republika Południowej Afryki

Time Type: Zatrudnienie w pełnym wymiarze godzin

Contract Type: Stały

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

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Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness, policy and legal requirements. Job Description Role: VMO2 pay Monthly Customer Advisor Role Objective As a Customer Service Advisor at Virgin Media O2 (VMO2) you will be a key player in the company’s customer relations. You will serve as the first point of contact for customers, answering inquiries, making product recommendations, and providing information about services or products. Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquiries, changes or updates to customer accounts and product-related questions. In addition to these responsibilities, there is an element of sales through service involved in the role. Advisors are expected to identify and act on triggers in conversations with customers to generate sales. This role is perfect for individuals who are customer-focused, tech-savvy, and have a knack for sales through customer service. Professional Know-how Grade 12 (Matric) Experience: 12 months international BPO customer service experience OR 24 months Domestic Customer Service experience. Working Relationships Internal: Operations/functional line External: External Customer Primary Responsibilities Providing excellent service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs. Identifying vulnerable customers and adapting approach, providing additional support when required. Handling escalated customer queries with empathy and integrity, logging accurately Dealing with a specific range query. Any other duties as deemed necessary and in line with the scope and level of this role. Handling customer queries and delivering high quality service throughout Using your product knowledge to proactively find answers and solve problems. working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets. Adhering to data protection and confidentiality lawsas well as regulatory compliance. High proficiency in written and verbal English communication, Time Management: Balancing multiple tasks efficiently is essential. Active Listening: Understanding customer queries and questions Strong sales acumen. Problem Solving: Quick thinking and resourcefulness are vital. Communication Skills: Clear and concise communication Adaptability: The ability to adjust to different customer personalities and situations is valuable. Customer-Centric Approach: Putting the customer first is a core competency. Moderate to Advanced computer skills and system navigation Ability to work in a team. About Us O2 is one of the biggest cellular networks in the UK. This is a telecommunications campaign and the kinds of queries that come through would be: Customer that want to do sim swaps, network queries and billing queries. The campaign operates in UK time. You will be required to work the following shifts in South African times: Operating Hours: SA times Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements. Our Call Centre is operational 365 days per year (including Christmas and New Year). You will be expected to work during the festive season (including Christmas Day) What’s in it for you? Competitive remuneration package Excellent monthly performance bonus of up to 20% of basic salary Free door to door transport for evening shifts after 7pm A progressive career path to help you develop in your Call center career. Comprehensive product training in a fun collaborative environment Excellent accredited training programs to assist you in career development on a variety of subjects/concepts. Employee Share Scheme Trust after 24 months tenure with Capita Eligibility to participate in our scholarship program after 24 months tenure with Capita. What we hope you’ll do next Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience. What will happen next? Your application will be reviewed. If your application is successful, you will be invited to an interview with a member of the recruitment team. IMPORTANT The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals. Attach your most recent CV indicative of the criteria as advertised. Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. #J-18808-Ljbffr

Our team is privileged to provide premium workwear solutions for some of the most iconic brands in South Africa. Every role, team and industry we outfit requires high-performance, purpose-built workwear that enables our nation’s hardest workers to perform at their peak in a wide range of environments. Alongside our extensive, quality workwear offering, we strive to provide our customers with exceptional customer service and reliable, efficient support.

This continued support is made possible through our dedicated CWS (Corporate Workwear Solutions) team, the customer channel committed to providing complete workwear solutions for each of our valued corporate customers. This function plays a pivotal role within Jonsson Workwear.

To ensure we are always looking after our customers, we are looking for a dynamic and proactive CWS Customer Advisor. The ideal candidate will be required to build and uphold customer relationships while serving as a reliable advisor to ensure their uniform needs are anticipated, met and surpassed.

The individual best suited to this role will be required to:

• Provide a truly remarkable experience for current, potential and new customers.
• Understand our customers’ needs and connect them to the right solutions.
• Anticipate future customer requirements and proactively suggest solutions to meet their evolving needs.
• Demonstrate patience, tenacity, and sound decision-making, driven by a genuine desire to serve customers.
• Proactively generate sales to contribute to business growth.
• Spend a substantial amount of time travelling to call on customers. As this is not an office-based role, the individual will be required to work independently from their remote location, without close supervision.

In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

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What being part of the Sigma Family means for you

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

? Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

? Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity.

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily.Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

Requirements:

• Minimum passed Grade 11 / Matric• Minimum of 6 months - 1 year experience as a utilities advisor (BPO Environment)

• Must be available to work rotational shifts, weekends, and public holidays in line with client requirement• Clear Credit and criminal record check• Computer literate• Effective written and verbal communication skills• Experience working in a contact centre is essential

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!

#J-18808-Ljbffr

Join to apply for the External Customer Advisor role at Jonsson Workwear .

At Jonsson Workwear, we aim to provide a remarkable experience by prioritizing our customers in everything we do. Whether they visit our locations or we meet them at theirs, we strive to serve both new and long-standing customers brilliantly.

Our customers are supported by an External Customer Advisor, who acts as a reliable extension of Jonsson Workwear, building and maintaining strong partnerships that drive our business forward.

We are seeking an experienced, high-caliber External Customer Advisor to serve our customers in the Welkom region. The ideal candidate will be presentable, professional, and possess exceptional interpersonal skills, committed to serving customers with charm, dedication, and consideration.

The successful candidate will:

• Demonstrate initiative and drive to build strong customer relationships.
• Have strong communication skills to connect with individuals at all levels of our customers' businesses.
• Think creatively and proactively seek new opportunities with determination.
• Understand customer needs and suggest suitable solutions.
• Consistently follow up, follow through, and fulfill commitments.
• Be willing to travel extensively to visit customers, with Jonsson Workwear Welkom as a central location when needed.

In line with our commitment to employment equity, applications from candidates from designated groups and candidates with disabilities are encouraged.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet

Referrals increase your chances of interviewing at Jonsson Workwear by 2x.

Sign in to set job alerts for “Customer Advisor” roles. #J-18808-Ljbffr

What being part of the Sigma Family means for you

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

? Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

? Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity.

What Your Day-to-Day will Look Like:

You’ll be working from offices based in the Paarl Area. This campaign deals with inbound & outbound calls as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

To be considered for this position, candidates must reside in the Paarl area and have completed minimum Grade 11 or hold a Matric qualification. It is essential to have 6 to 12 months of experience working in Utilities within a BPO environment. Applicants should demonstrate excellent written and verbal communication skills, with the ability to adapt their style to suit individual customers and varying circumstances. Proficiency in computer applications, particularly Microsoft Word and Outlook, is required, along with strong problem-solving abilities and a curious, determined mindset for resolving customer issues effectively. Active listening skills and a commitment to creating a seamless customer experience are also crucial.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!

#J-18808-Ljbffr

What being part of the Sigma Family means for you As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? Our core mission is to #Improve Everything Always, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries. What being a part of the Sigma Family means for you! Career development and opportunities to apply for internal promotions following your probationary period. Monthly, Quarterly and Annual awards with marvelous prizes. ? Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected. Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint. ? Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you. Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees. Join communities and collaborate with your colleagues on our internal Social Media platform. The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family. A bit more about the Opportunity. What Your Day-to-Day will Look Like: You’ll be working from offices based in the Paarl Area. This campaign deals with inbound & outbound calls as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. To be considered for this position, candidates must reside in the Paarl area and have completed minimum Grade 11 or hold a Matric qualification. It is essential to have 6 to 12 months of experience working in Utilities within a BPO environment. Applicants should demonstrate excellent written and verbal communication skills, with the ability to adapt their style to suit individual customers and varying circumstances. Proficiency in computer applications, particularly Microsoft Word and Outlook, is required, along with strong problem-solving abilities and a curious, determined mindset for resolving customer issues effectively. Active listening skills and a commitment to creating a seamless customer experience are also crucial. With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here! What amazing People will bring to the role What Amazing People Will Bring to the Role: You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment. Simple and Straight Forward Recruitment. We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day. Supporting our future people. If you need any assistance or adjustments at any point during recruitment, feel free to let us know. If you like the sound of being part of the Sigma Family then don’t wait and get applying! #J-18808-Ljbffr

Our client based in Century City is seeking Zulu Speaking Customer Service Advisor .

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements:

• Passed Grade 12
• Fluent in Zulu (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage)

Key responsibilities may include, but are not limited to:

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Perform daily administrative functions and accurately capture required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases are completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes

Critical Skills/ Competencies:

• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverables and workload accordingly (good organisational skills)

Salary and working hours:

• The salary, R9500
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00

Office Location:

• Century City

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number L34RR3R8 in subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

#J-18808-Ljbffr

What being part of the Sigma Family means for you

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

? Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

? Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity.

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound customer service, troubleshooting as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

• You will help make Sigma Connected a great place to work by living and breathing our values and inspiring my colleagues to do the same.
• You will assist with billing queries (Taking meter reads, explaining bills to customers)
• Supporting customers who cannot afford to top up on their prepayment meter, discussing credit advances and agreeing debt recovery rates
• Taking ownership of customers who are off supply for gas and electric and working with support staff to arrange for emergency engineer attendance
• Successfully addressing customer energy consumption concerns, explaining consumption and energy efficiency measures that can help customers lower their bills
• Resolving complaints at first contact where possible, relating to billing errors, failed metering appointments etc.
• Discussing customer vulnerability, priority service register and providing appropriate solutions/sign posting
• Gaining customer agreement for Smart meter installation and working to targets associated with this
• Identifying interest for added value aspects e.g. converting single fuel customers for dual fuel and promoting additional services such as boiler cover
• Showing empathy to customers in challenging financial situations, therefore you need to demonstrate a genuine interest in achieving good customer outcomes to resolve the debt situation.
• You are comfortably navigating a diverse range of systems, adapting your approach to the specific needs of each customer.
• You will consistently exceed Quality Assurance expectations during each customer interaction, whether telephonic or written in nature.
• You adhere to all company and collections process policies and procedures, including legal and regulatory aspects, i.e. GDPR, regulatory codes of practice, and treating customers fairly.

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Requirements:

• Minimum passed Grade 11 / Grade 12 (matric) qualification.
• Minimum of 6-12 months experience in an international utilities / customer centric contact center environment.
• It would be advantageous if you have experience of working with pre-payment meter customers
• You excel at understanding and interpreting account and billing information.
• You are computer literate, including Microsoft products such as Word, Excel, Outlook etc. Alongside a telephony system in an energy environment to service customer needs and analyze account and billing information would be advantageous
• You prioritize organization and precision, taking pride in delivering accuracy.
• Your active listening skills and determination to resolve customer queries helps you to create a seamless customer experience.
• Your development is important to you, so you set yourself up for success by consistently developing and maintaining your skills and knowledge.
• Feedback is essential for you to grow and improve, therefore you welcome and implement constructive feedback.
• You thrive in a fast-paced and target driven environment.

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!

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