What Jobs are available for Customer Advisor in South Africa?

Position
: Customer Advisor

Type of Position
: Permanent

Campaign
: US

Requirement
:  Monday – Friday 14:00 – 03:00 am – 9-hour rotational shifts

The campaigns operate in US time. You will be required to work
NIGHTSHIFT
.

Purpose of this Role:

As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence. In this role you will be responsible for completing interactions with our customers by resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevant to our customers.

Minimum Requirements:

• SA Citizen

• Grade 12 (Mandatory)

• 6+ customer service experience

• Soft skills & Telecommunications Experience (Advantageous)

• Computer Literacy (MS Office, Social Media, Online, Navigation)

• Good articulation of the English language (Spoken and Written)

• Smart Phone compatible with Microsoft Authenticator App

Benefits:

• Medical Aid Allowance
• Provident Fund Contribution
• Great Incentives

Please feel free to message me for any queries

Thank you

At Jonsson Workwear, we aim to provide a truly remarkable experience by putting each of our customers first in everything we do. Whether they step into our locations, or we meet them at theirs, we do whatever is possible to serve both our first-time and our longtime customers brilliantly.

To connect them with the best workwear solutions, our customers are supported by an External Customer Advisor. This reliable go-to is an extension of Jonsson Workwear and is responsible for building and maintaining the solid partnerships that propel our business forward.

Our team requires an experienced, high-calibre External Customer Advisor to look after our customers in the Durban region. As the dedicated point of contact, you are presentable and professional, with exceptional interpersonal skills. You are prepared to go to great lengths to ensure our customers are served with charm, obsession and consideration.

The individual best suited to this role will be required to:

• Demonstrate the initiative and drive to forge strong customer partnerships.
• Display the intelligence and communication skills needed to connect with individuals at every level of our customer's business.
• Think big, think laterally and continually look out for new opportunities with determination and persistence.
• Understand each customer's requirements, and proactively suggest solutions that meet their needs.
• Always follow up, follow through and fulfil your commitments, always.
• Spend a substantial amount of time travelling to call on customers, with Jonsson Workwear Durban as your central location when needed.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?
At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like
You'll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound customer equiries in a utilities environment as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here

What Amazing People Will Bring to the Role
You are passionate about delivering exceptional customer service and bring at least
12 months of utilities experience
within a BPO or UK-based call center environment. You have completed a
minimum of Grade 11
(proof required) and are
flexible to work night shifts.
With a genuine desire to help others, you demonstrate strong listening, communication, and empathy skills. You confidently engage with customers to resolve inquiries and conflicts, adapt easily to change, and perform effectively both independently and as part of a team. Motivated by KPIs, you welcome feedback, maintain a positive attitude, and perform well under pressure while consistently tracking and meeting targets in a fast-paced setting.

Simple and Straight Forward Recruitment.
We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.
If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don't wait and get applying

What being part of the Sigma Family means for you:

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity.:

What Your Day-to-Day will Look Like:

You'll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound customer equiries in a utilities environment as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here

What amazing People will bring to the role:

What Amazing People Will Bring to the Role:

You are passionate about delivering exceptional customer service and bring at least 12 months of utilities experience within a BPO or UK-based call center environment. You have completed a minimum of Grade 11 (proof required) and are flexible to work night shifts.

With a genuine desire to help others, you demonstrate strong listening, communication, and empathy skills. You confidently engage with customers to resolve inquiries and conflicts, adapt easily to change, and perform effectively both independently and as part of a team. Motivated by KPIs, you welcome feedback, maintain a positive attitude, and perform well under pressure while consistently tracking and meeting targets in a fast-paced setting.

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don't wait and get applying

At Jonsson Workwear, we continually pursue brilliance in everything we do. Every iconic Jonsson Workwear branch serves as the ultimate gateway into our world of workwear and each employee is committed to creating an exceptional experience for our customers. Our expert guidance and endless possibilities empower all hard workers to achieve peak performance in any job, any industry and any working conditions.

To contribute to the Jonsson Workwear experience, our Jonsson Workwear Potchefstroom team seeks an enthusiastic, presentable and well-spoken Floor Customer Advisor to serve our customers brilliantly. This role requires an eager all-rounder, someone with a can-do attitude who shares our commitment to going above and beyond.

As a versatile team member, your ability to adapt to various challenges and responsibilities is key. From assisting customers to upholding the store's impeccable presentation, you will contribute to our vision of inspiring and wowing the hard workers we serve.

The versatile and enthusiastic individual best suited to this role at Jonsson Potchefstroom will be required to:

• Possess the excellent interpersonal skills required to effectively communicate and engage with customers and your team.
• Master our entire product offering and effectively communicate your knowledge to connect customers with the right workwear solutions.
• Provide outstanding service that enables you to build and maintain solid relationships with customers.
• Be a reliable, go-to individual, to both your team and your customers. Follow up, follow through and deliver on your promises with passion and urgency.
• Continually display the self-motivation to get stuck in, assist where needed and learn new skills required to oversee various tasks across the store.
• Ensure a smooth experience for customers, from recommending workwear solutions to efficiently processing their transactions.
• Exemplify the Jonsson Workwear brand by presenting yourself impeccably – both in how you wear your uniform and conduct yourself in a manner that best reflects our brand values.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Cape Town, South Africa

Working Pattern: Must be willing to work shifts, weekends and holidays.

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we're excited to expand our vibrant team and bring our exceptional services to new heights.

Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.

If you're ready to embark on an adventure with us, we can't wait to meet you and see how you can help us shape the future of Virgin Bet

The Role

The Customer Success team's main responsibility is to manage contacts (inbound and outbound calls, emails, social media posts, and chats), KYC, fraud, risk, and payment flows across our Sportsbook platform. This role will involve using third-party KYC providers, as well as using a variety of detection techniques, to identify high-risk accounts, detect unusual activity, investigate, and then close suspicious accounts to reduce risk and prevent revenue losses for the company while also tending to customers via our support channels. The position calls for keen attention to detail, sound judgment, the capacity for multitasking, and the ability to efficiently and promptly manage workload.

Key Responsibilities

• Deliver exceptional customer support across multiple channels (calls, email, webchat, social media).
• Address and resolve customer queries efficiently, escalating complex issues when necessary.
• Provide clear, accurate, and timely technical and general support to customers.
• Perform KYC checks and support the verification process, including document review and age/security checks.
• Monitor and assess potential fraud and suspicious activity using available systems and tools.
• Maintain accurate records and data entry related to customer interactions and account status.
• Assist with account administration tasks such as payments, withdrawals, and chargebacks.
• Follow internal procedures and ensure compliance with regulatory requirements.
• Contribute to the continuous improvement of customer experience and support operations.
• Act as a brand ambassador, fostering trust and loyalty through effective communication.

Key Skills and Experience

• Experience in the iGaming industry or a related field, with a strong customer service background.
• Excellent written and verbal communication skills, fluent in English.
• Familiarity with Anti-Money Laundering (AML) and Responsible Gaming regulations.
• Ability to manage multiple tasks effectively in a dynamic environment.
• Strong team player with a proactive, "can-do" attitude and ability to work independently.
• High level of accuracy and attention to detail, especially in data handling.
• Experience with KYC, fraud detection, payments, or risk management is a plus.
• Proficient in Microsoft Office and comfortable with digital platforms and mobile apps.
• Quick learner with the ability to adapt to new tools, systems, and processes.
• Comfortable using AI-powered support tools (e.g., automated workflows, chat suggestions, fraud alerts) to enhance efficiency and accuracy.

What can we offer?

• Discretionary Company Performance bonus
• Discovery Medical Aid
• Thursday drinks in the office and regular socials

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.


• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.


• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.


• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.


• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.


• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.


• Identify opportunities to recommend additional or alternative products that may suit the customers needs.


• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.


• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.


• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.