175 Csv Specialist jobs in South Africa

Job Title: Quality Assurance Manager

Location: Western Cape, Cape Town

Deadline: September 06, 2025

1. Design and develop the Quality Assurance Program/System by implementing food safety requirements within Meat Markets.
2. Maintain and continuously improve the Quality Assurance System.
3. Manage and investigate compliance with applicable laws, regulations, and standards.
4. Devise risk assessments aligned with Hazard Analysis Critical Control Point (HACCP) principles for legal compliance and Plant ZA Export Certification maintenance.
5. Monitor production control functions to ensure adherence to standard operating procedures.
6. Collaborate with the Purchasing Department to resolve raw material quality issues and set raw material specifications with suppliers.
7. Oversee quality control of raw materials and finished products.
8. Assist in setting quality standards to maintain production quality.
9. Review and report on causes of quality loss and non-conformance.
10. Drive and report on internal and external audits to upper management.
11. Understand product channels and relevant markets.
12. Recommend and implement new technologies and best practices supporting strategic objectives.
13. Ensure facility and product compliance.
14. Train staff on quality, hygiene, and food safety processes and procedures.
15. Evaluate product recalls.
16. Assess staff training needs and collaborate with learning and development for training delivery.
17. Maintain communication with regulatory and governing bodies.
18. Evaluate packaging and labelling compliance issues.
19. Advise on product safety and composition requirements.
20. Stay updated on relevant regulations, laws, standards, and enactments applicable to meat plants.
21. Establish SLAs with external service providers and manage contractual agreements.
22. Monitor risk management controls.
23. Provide guidance on microbiological controls within Meat Plants.
24. Manage internal and external laboratory processes to ensure quality and consistency.
25. Source, service, and calibrate quality control instruments and equipment.
26. Handle returned materials and respond to customer complaints with corrective actions.

• Grade 12 / Matric – essential.
• Bachelor's degree in Food Science, Food Technology, or related field – desired.

• At least 4 years' experience in a Quality Assurance Management role within Meat Plants, Fresh Meat Produce, or similar, managing QA frameworks, policies, procedures, and guidelines – essential.
• Solid experience with statutory requirements, laws, regulations, and best practices in relation to customers and FMCG – essential, including:
• Hazard Analysis Critical Control Point (HACCP)
• ISO standards, specifically FSSC22000
• Production / Manufacturing jobs

This job posting is active and accepting applications.

Consultant Quality Assurance page is loadedConsultant Quality Assurance Apply locations OMInsure Head Office time type Full time posted on Posted 5 Days Ago job requisition id JR-70010

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Urgently require the skills of a Quality Assurance Consultant(Short Term Insurance). Must have previous work experience in Short Term Insurance (Sales & Service/Underwriting & Retentions)

Minimum requirements

• At least 2 years relevant work experience doing internal quality assurance audits.
• Matric.
• Further Education and Training Certificate (FETC) in Short-Term Insurance.
• Previous work experience in Short-Term Insurance Sales and Service
• Sound knowledge and understanding of short-term insurance sales and service and underwriting operations – essential. Must have sufficient understanding of the life cycle of a short-term insurance policy, and related risk management.
• Computer literate – Microsoft Word, Excel, and Outlook.

Advantageous

Formal Certification in Internal Auditing best practices

• Experience or exposure in forensic auditing.
• Experience in data analytics and reporting.
• High levels of stress tolerance. Must have the ability to operate effectively under high levels of pressure and work volumes.
• Ability to build value-adding interpersonal relationships with colleagues, managers, and brokers.

The Quality Assurance function is responsible for assessing potential risks and non-compliance with prescribed rules, procedures and standards of quality. You will mainly be responsible for carrying out quality assurance audits as per prescribed audit plans, ensuring that proper methodologies and processes are being followed. Prepare audit working papers for Quality Assurance (QA) to ensure that all required information for the audit has been obtained and report any identified shortcomings.

Responsibilities and duties include but are not limited to:

Determine and plan the scope and objective of the area being audited.

• Document if not already in place risks associated with the area being reviewed
• Consider controls currently in place to mitigate the identified risks and determine their effectiveness in mitigating risks and threats, making recommendations for improvement where required
• Assist in establishing risk-based review plans
• Assist with analyzing business operations to determine compliance with these procedures.
• Assist management in the identification of potential process inefficiencies
• Provide assurance of compliance to statutory requirements, policies, and procedures.
• Prepare and present findings and recommendations for improvement.
• Prepare a final audit report for submission and distribution to the various stakeholders
• Assist with the review of the outcome of the review process in terms of its objectives.
• Contribute positively to the continuous review and improvement of existing methodologies, scope, and report writing styles, to ensure continuous value add as the business develops.
• Continuous self-development to ensure personal skills and abilities remain relevant.

Competencies Required

Effective Communication skills (verbal and written).

• Effective Report writing skills.
• Display good analytical reasoning skills.
• Demonstrate relevant business process and functional knowledge.
• Demonstrate good knowledge of audit procedures and methodologies.
• Solution-based thinking.
• Display good attention to detail.
• High levels customer service orientation.
• Ability to perform without or with limited supervision.
• Ability to use own initiative when dealing with ‘out of the ordinary scenarios.
• Ability to be flexible and adaptable to change.
• High levels of self-perception (confidence, self-empowerment, optimism, self-respect).
• Effective Time management skills.
• Demonstrate high levels of accountability.

Select the appropriate complex tests or tests from a specified range and carry out using specialized methods and equipment; validate and interpret test data to verify that specifications are met and/or to identify remedial actions required to ensure conformance or suitability.

Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development.

Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.

Follow the organization's health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate environmental risks and risks to the well-being of self and others in the workplace; instruct the team in safe working methods; identify instances of risky behaviors within the team and take appropriate action, escalating serious issues as appropriate.

Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Explain the local action plan, to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals.

Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Provide coaching to team members to develop their skills.

Skills

Competencies

Education

Closing Date

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

General Purpose

Provide work direction and supervision to quality assurance and laboratory employees who verify DFA products are produced and distributed to the highest food safety and quality standards. Monitor all stages of quality activities, ensuring employees work in accordance with departmental policies, procedures, and regulatory standards. In conjunction with the quality manager, help build and maintain an effective culture of food safety and quality within the facility. Function as a resource and point of escalation to direct reports. Coach, mentor, and provide performance development opportunities to team members on an ongoing basis.

Job Duties and ResponsibilitIes

• Assist the quality manager in developing, implementing, and maintaining food safety and quality programs at the facility to ensure compliance with regulatory requirements, corporate standards, and customer expectations
• Complete required quality record review such as laboratory documentation, CCP, PC and other documentation
• Write, review, and implement quality assurance procedures
• Recommend modifications or upgrades to testing procedures or equipment. Coordinate procurement of items required for the lab
• Assist the quality manager and partner with operations with pathogen environmental monitoring (PEM) program including oversight of swabbing program, investigation/corrective actions, and mitigation activities
• Provide regular training, instruction, and guidance to employees on matters of food safety, quality, and compliance
• Initiate and drive continuous improvement activities, and partner with all facility functions to resolve persistent challenges while supporting the implementation of new procedures or processes
• Support customer, regulatory and third-party quality and food safety audits
• Investigate, find solutions, and implement remedies to quality issues and customer complaints
• Support and maintain existing certifications (e.g., SQF, Kosher, Halal, Organic)
• Supervise hourly employee’s activities to meet or exceed the standards and specifications established by quality assurance and the organization
• Ensure all process, product, or infrastructure changes are understood by employees in a timely fashion
• Identify and retain highly effective personnel through proper selection, training, and establishing expectations
• Ensure good business communication practices are engaged at all levels to ensure key stakeholders are well informed and can appropriately respond
• Foster a positive and effective work culture with direct reports
• Develop and implement material standards with appropriate control and inspection procedures to improve product quality and reduce rework/downtime
• Maintain close surveillance over inspection/testing procedures and corresponding results to ensure finished product is food safe and meets customer expectations
• Support the analysis of quality data to assess product performance and utilize statistical process control (SPC) tools to identify and react to unfavorable trends
• Complete supervisory activities such as administering employee promotions and transfers; reviewing and editing employee timekeeping; completing performance evaluations; mentoring, training, and coaching employees
• Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required

Education and Experience

• Undergraduate degree in food science, biological sciences, or related curriculum (or equivalent combination of education and experience)
• 2 to 5 years of quality assurance, manufacturing, or related experience, preferably in a food, beverage, or similar facility
• Demonstrated leadership attributes or team leadership experience; supervisor experience preferred
• Certification and/or License – PCQI, HACCP, SQF Practitioner certifications preferred; may be required during course of employment

Knowledge, Skills, and Abilities

• Knowledge of both laboratory and plant current good manufacturing practices (cGMPs)
• Knowledge of Microsoft Office Suite and company computer systems
• Knowledge of principles and practices of supervision, training, and personnel management
• Skill in leadership and coaching
• Able to complete basic arithmetic as needed
• Able to communicate clearly and effectively, both verbally and in writing
• Able to work in collaboration effectively and foster good teamwork
• Able to take appropriate steps to find solutions to problems
• Able to present options and ideas to current processes or procedures
• Able to handle challenging or conflict situations with tact and professionalism
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to interpret and apply company policies
• Able to adapt and manage to change effectively
• Able to take initiative in performing job and seek increased responsibilities
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Network Recruitment

We are seeking a Quality Assurance Officer to join our clients team and ensure that our operations consistently meet the highest standards of compliance, accuracy, and performance.

As a Quality Assurance Officer, you will be responsible for the following:

• Ensure that the organisation complies with all statutory, legal, and regulatory requirements.
• Oversee internal quality management systems, policies, and procedures.
• Conduct audits, inspections, and risk assessments to identify areas of improvement.
• Monitor corrective and preventive actions, ensuring follow-ups and closure.
• Manage quality records, documentation, and reporting in line with standards.
• Assist with staff training and awareness initiatives to embed a culture of quality.
• Liaise with regulatory bodies, certification authorities, and internal stakeholders.
• Support continuous improvement projects within the organisation.

What Do You Need?:

• Relevant qualification in Quality Assurance, Quality Management, or a related field.
• Minimum 3–5 years proven experience in a quality-related role.
• Strong knowledge of ISO standards, regulatory frameworks, and compliance requirements.
• Experience in conducting audits, preparing reports, and implementing corrective actions.
• Strong interpersonal skills, with the ability to engage at all levels of the organisation.
• High attention to detail, analytical mindset, and excellent problem-solving skills.

APPLY NOW!

If you are interested in this opportunity, please apply directly. For more vacancies, please visit

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:

Talent Specialist in Finance and Supply Chain

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance and Supply Chain
• Industries Manufacturing

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Key Responsibilities

• Evaluate recorded calls and written correspondence to assess adherence to scripts, procedures, and compliance standards
• Monitor claims and underwriting processes for quality and regulatory compliance
• Identify and report gaps in service delivery, fraud risks, policy adherence, and regulatory non-compliance
• Conduct regular internal audits and quality checks in line with FAIS, TCF, and POPIA legislation
• Provide feedback and coaching to staff based on quality monitoring results
• Compile and present monthly QA reports to management, highlighting trends, risks, and areas for improvement
• Collaborate with Training, Legal, and Compliance teams to update SOPs and ensure alignment with industry best practices
• Participate in root cause analysis for recurring quality or compliance issues
• Assist in developing and maintaining a Quality Management System (QMS) aligned with ISO or local standards

Qualifications

• Matric
• National Diploma or Degree in Business Administration, Insurance, Quality Management, or a related field
• FAIS Regulatory Exam (RE5)
• Quality assurance or auditing certifications (beneficial)

Experience and Skills Required

• Minimum of 1 year of experience in a quality assurance or compliance monitoring role within an insurance environment
• Strong understanding of South African insurance regulations and policyholder protection rules
• Experience in claims processing or customer service within the motor and/or home insurance sectors (preferred)
• Excellent analytical and observational skills
• Strong written and verbal communication and feedback skills
• Proficient in MS Office, CRM systems, and QA tools
• High attention to detail with a strong sense of ethics and confidentiality
• Ability to work independently and collaboratively as part of a team

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

1. Advertise
   Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
2. Screening
   Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
3. Long Listing
   Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
4. Telephonic Screening
   Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity-seeking questions.
5. Your Interview
   We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview, you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
6. Assessment
   Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
7. Second Interview
   Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
8. Onboarding
   You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.

CAREER OPPORTUNITY

A position is available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a position as a Quality Assurance Consultant

• Plan and assist in conducting of regular quality and risk review procedures
• Accurate measurement of call and data quality
• Identify improvement opportunities
• Provide feedback to individuals and leaders
• Implement improvement opportunities
• Keep up to date on internal and external developments and practices to ensure their input and advice is appropriate and forward looking
• Help to ensure that the Motor Claims area operates in accordance with relevant regulatory and legal requirements and works to ensure that awareness of such requirements is raised and promoted throughout this area.
• Collaborate on initiatives / projects
• Evaluating and measuring customer satisfaction and other performance outcomes.
• Design and develop QA templates
• Completes evaluation & Moderation on business processes & SOP’s

• Matric
• Insurance related qualifications an advantage:
• Relevant NQF Level 4 - FAIS 30 credits an advantage
• Relevant NQF Level 5 - ETDP 50 Credits an advantage
• Minimum 5 years Short Term Insurance Claims experience
• Good understanding of contact centre processes and SLA’s
• Good understanding of the motor claims process.
• Coaching skills and experience
• Excellent computer literacy, particularly Intermediate Excel
• Report writing experience an advantage

• Detail orientation
• Organisational awareness
• Process improvement skills
• Interpersonal sensitivity
• Good communication skills (verbal & written)
• Proficient in English and Afrikaans

• Working with people
• Deciding and Initiating Action
• Client Service Orientation
• Team Work and Support
• Building Relationships
• Communication
• Optimizing Technology
• Problem Solving
• Delivering Quality
• Performing under Pressure
• Enabling innovation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

1. Advertise
   Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
2. Screening
   Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
3. Long Listing
   Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
4. Telephonic Screening
   Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity-seeking questions.
5. Your Interview
   We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview, you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
6. Assessment
   Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
7. Second Interview
   Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
8. Onboarding
   You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.

Internship Opportunity: Quality Assurance (QA) Tester at Pagamio

Cape Town | Hybrid

About Pagamio

Pagamio is a next-generation commerce and payments platform powering retailers, events, financial service providers, and fintechs across South Africa. Our technology includes point-of-sale systems, digital wallets, voucher redemption, VAS, and inventory management, connecting businesses with essential tools for smarter, faster, and seamless operations.

Role Overview

We’re looking for a motivated Quality Assurance (QA) Tester Intern to join our growing team. This is a full-time hybrid role based in Cape Town, with flexibility to work from home on certain days. You’ll play a key role in ensuring our products meet the highest quality standards before reaching our clients.

What You’ll Do

• Develop, document, and execute test plans and test cases.
• Perform manual testing to identify bugs and usability issues.
• Collaborate closely with developers to troubleshoot and resolve defects.
• Participate in continuous improvement initiatives to refine our QA processes.
• Ensure all testing aligns with the software development lifecycle.

What We’re Looking For

• Experience in test execution and manual testing.
• Strong analytical skills and keen attention to detail.
• Ability to create, document, and execute test cases.
• Understanding of QA processes and methodologies.
• Excellent communication and documentation skills.
• Self-motivated, able to work independently and in a team environment.
• Bachelor’s degree in Computer Science, IT, or related field (a plus).
• Familiarity with the software development lifecycle (a plus).

Why Join Pagamio?

• Be part of an innovative fintech shaping commerce and payments in Africa.
• Gain hands-on experience in QA for real-world, high-impact products.
• Work alongside a passionate team solving complex problems.
• Hybrid work flexibility.

How to Apply:

• Via this LinkedIn job offer.
• DO NOT apply if you do not have QA experience.

• Internship

• Full-time

• Quality Assurance

• Events Services