121 Crm Manager jobs in South Africa

CRM Manager

Midrand, Gauteng African Sales Company (ASCO)

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Job Description

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Join to apply for the CRM Manager role at African Sales Company (ASCO)

The Customer Relationship Manager (CRM) will spearhead the development and implementation of the company's CRM strategy, ensuring seamless integration between the online store and physical retail locations. The ideal candidate will be responsible for enhancing customer engagement, driving loyalty, and maximizing sales through personalized experience and data-driven insights. This role requires a combination of strategic thinking, technical acumen, and strong communication skills to align customer relationship initiatives with business objectives.

Key Responsibilities

  • CRM Strategy Development and Implementation
  • Develop and execute a comprehensive CRM strategy that integrates online and retail channels.
  • Identify and implement CRM tools and technologies that meet the company's needs for data management, engagement, and marketing.
  • Collaborate with marketing, IT, and retail teams to ensure alignment across customer touchpoints.
  • Customer Data Collection and Integration
  • Design and implement systems for collecting, unifying, and managing customer data across all channels.
  • Establish processes to capture customer interactions, preferences, purchase history, and feedback.
  • Ensure data privacy compliance with relevant regulations such as GDPR or local equivalents.
  • Customer Engagement and Personalization
  • Develop targeted promotions, loyalty programs, and personalized marketing campaigns based on customer insights.
  • Utilize customer data to create personalized experiences that drive engagement and retention.
  • Analytics and Reporting
  • Define and monitor KPIs such as customer lifetime value (CLV), retention rates, and cross-channel sales.
  • Generate actionable insights through data analysis to inform strategy and optimize performance.
  • Report CRM performance to senior management, providing recommendations for continuous improvement.
  • Collaboration and Leadership
  • Lead cross-functional teams to implement CRM initiatives effectively.
  • Provide training and support for staff on CRM systems and best practices.

Qualifications And Skills

  • Education: Bachelor's degree in marketing, Business Administration, Information Technology, or a related field.
  • Experience:
  • Proven experience in CRM strategy development and implementation.
  • Familiarity with CRM platforms and data analytics tools.
  • Experience in integrating online and offline customer data.
  • Technical Skills:
  • Strong understanding of data privacy regulations (e.g., GDPR, POPIA).
  • Proficiency in data integration, reporting tools, and marketing automation.
  • Soft Skills:
  • Strategic thinking and problem-solving.
  • Excellent communication and collaboration skills.
  • Strong customer-centric mindset.

Key Performance Indicators (KPIs)

  • Increase in customer retention rates and loyalty program engagement.
  • Growth in customer lifetime value (CLV).
  • Improvement in cross-channel sales and customer acquisition.
  • Reduction in customer acquisition cost (CAC).
  • Timeliness and accuracy of CRM performance reporting.

Desired Skills

  • CRM strategy development
  • CRM platforms
  • Digital Analytics
  • Digital Insight
  • Integrating online and offline customer data
  • data privacy regulations
  • POPIA
  • GDPR
  • data integration
  • Reporting Tools
  • Marketing Strategy

Desired Work Experience

  • 2 to 5 years Communications & Public Relations

Desired Qualification Level

  • Degree

About The Employer

African Sales Company is a long-term orientated distributor of leading international fine fragrance and cosmetic brands in Southern and Sub-Saharan Africa markets.

We manage the entire go-to-market process as an honest strategic partner of choice for Principal Suppliers through selective distribution.

Operating across our three commercial pillars, centred on the luxury sector, we obsessively service our committed undertakings in Southern and Sub-Saharan Africa.

We dig deep into the detail; finding continual improvements to pursue service and value excellence.

Our expertise, infrastructure and relationship with our service partners offer our clients transparent reporting in our management of their brands.

With a comprehensive suite of supply chain solutions, decades of service in Southern and Sub-Saharan Africa, unique domestic market insight, and a culture of efficiency, we deliver measurable added-value in warehousing, logistics & supply chain management.

Our team of skilful and detail-focussed sales and marketing professionals offer our Principal Suppliers and their brands dependable and sustainable long-term growth and profitability.

ASCO is committed to providing a workplace free from discrimination or harassment. We expect every member of the ASCO community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Retail Health and Personal Care Products

Referrals increase your chances of interviewing at African Sales Company (ASCO) by 2x

Get notified about new Customer Relationship Management Manager jobs in Midrand, Gauteng, South Africa .

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CRM Manager

FairMoney

Posted 14 days ago

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Job Description

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FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watchthisinformative video.

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watchthisinformative video.

Requirements

Job Overview

The CRM Manager will spearhead customer relationship management strategies for a fast-growing digital bank. This role is pivotal in driving customer engagement, retention, and lifetime value through personalized, data-driven campaigns and seamless customer experiences. The ideal candidate will have a deep understanding of CRM systems, customer segmentation, and the unique dynamics of African markets, particularly in the fintech or banking sector.



Key Responsibilities

1. CRM Strategy Development to Design and implement a comprehensive CRM strategy to enhance customer acquisition, retention, and loyalty. to Develop personalized customer journeys based on behavioural and demographic data to drive engagement and conversions.
2. Campaign Management to Plan, execute, and optimize multi-channel CRM campaigns (email, SMS, push notifications, in-app messaging) tailored to local market preferences and cultural nuances. to Leverage A/B testing and analytics to improve campaign performance and ROI.
3. Customer Segmentation & Personalization to Utilize data analytics to segment customers based on transaction history, preferences, and lifecycle stages. to Deliver hyper-personalized content and offers to enhance customer satisfaction and reduce churn.
4. CRM Platform Management to Oversee the implementation, customization, and maintenance of CRM platforms (e.g., Customer.io, Salesforce, HubSpot, or similar). to Integrate CRM systems with other bank platforms (e.g., core
banking systems, mobile apps) to ensure a unified customer view.
5. Data Analysis & Reporting to Monitor and report on key CRM metrics (e.g., customer retention rate, NPS, CLV, churn rate).
to Provide actionable insights to senior management to inform product development and marketing strategies.
6. Compliance & Data Privacy to Ensure all CRM activities comply with local data protection regulations to Safeguard customer data and maintain trust through transparent and ethical practices.
7. Cross-Functional Collaboration to Work closely with marketing, product, and technology teams to align CRM initiatives with broader business objectives. to Partner with customer support to address pain points and improve customer satisfaction.
8. Market Insights & Localization to Stay informed about local market trends, customer behaviors, and competitive and scopes within an African context. to adapt CRM strategies to reflect linguistic, cultural, and economic differences across the three markets.

Qualifications & Experience

Experience: Minimum 5 years in CRM, digital marketing, or customer success roles, preferably in fintech, banking, or e-commerce.
Education: Bachelor's degree in Marketing, Business, Data Science, or a related field. A master's degree or CRM certification
(e.g., Salesforce, HubSpot) is a plus.

Technical Skills:

Proficiency in CRM platforms (e.g., Customer.io, Salesforce,
HubSpot, Zoho, or similar).
Strong knowledge of analytics tools (e.g., Google Analytics,
Tableau, or Power BI).
Experience with marketing automation tools and customer
data platforms.

Soft Skills:

Excellent communication and interpersonal skills to collaborate across teams and markets.
Strong analytical mindset with a focus on data-driven decision-making.
Ability to work in a fast-paced, remote-first environment with cultural sensitivity.

Key Competencies

Customer-Centric Mindset: Passion for delivering exceptional customer experiences.
Cultural Adaptability: Ability to tailor strategies to diverse African markets.
Problem-Solving: Proactive in identifying and addressing customer pain points.

Project Management: Proven ability to manage multiple campaigns and priorities effectively.

Preferred Experience

Prior experience working in African markets will be beneficial.
Background in fintech or digital banking, with knowledge of mobile-first customer engagement.
Familiarity with local payment systems (e.g., mobile money, USSD, or digital wallets).

Why Join Us?

Be part of FairMoney, a pioneering digital bank transforming financial inclusion & be part of building Africa's money story.
Work in a dynamic, remote-first environment with opportunities for growth and impact.
Contribute to innovative solutions that empower underserved communities through accessible banking.

Application Process

Interested candidates should submit:
A resume highlighting relevant CRM experience.
A cover letter detailing your experience in African markets and CRM success stories.
Optional: A portfolio of past CRM campaigns or case studies

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Hybrid work
  • Paid Time Off
Recruitment Process

  • Screening interview with a Senior Recruiter- 30 minutes
  • Technical Assessment
  • Technical Interview with the Head of Growth for 45-60 minutes.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Non-profit Organizations and Primary and Secondary Education

Referrals increase your chances of interviewing at FairMoney by 2x

Get notified about new Customer Relationship Management Manager jobs in South Africa .

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CRM Manager

Johannesburg, Gauteng Ad Talent

Posted 26 days ago

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Job Description

Who are we:  A rapidly expanding global education group managing over 100 websites for schools worldwide.

Who are we looking for: CRM MANAGER

As CRM Manager, you’ll take the lead on building, managing and optimising campaigns within Microsoft Dynamics 365 Marketing . You'll be both technical and strategic — working with internal teams and agencies to improve customer journeys, increase engagement and support school enrolments globally.

This is a hands-on role, ideal for someone who can think analytically, deliver robust multistage automations and drive real impact across a complex digital landscape.

What will you do:

  • Build and manage automated email campaigns across the full customer journey using Dynamics 365

  • Drive CRM performance across the funnel — from lead generation to conversion and retention

  • Collaborate with marketing, enrolments and digital teams to align CRM with business goals

  • Ensure data accuracy, GDPR compliance and preference management

  • Provide actionable insights through reporting and dashboards (Power BI)

  • Manage CRM content strategy to ensure clear, engaging and consistent messaging

  • Support and coach internal stakeholders on CRM best practice and campaign execution

What will you need:

  • Proven experience managing CRM campaigns, ideally in Dynamics 365 Marketing

  • Strong knowledge of multistage email automation and CRM strategy

  • Understanding of customer data platforms, relational databases and reporting tools (Power BI)

  • Familiarity with GDPR and data privacy best practices

  • Confident working with third-party agencies and multiple internal stakeholders

  • Bonus: knowledge of OpenApply, iSAMS, or API/data integrations

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Crm manager

FairMoney

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Get AI-powered advice on this job and more exclusive features. Fair Money is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. Fair Money maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India. In alignment with its vision, Fair Money is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and i OS devices. Today, Fair Money has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. To gain deeper insights into Fair Money's pivotal role in reshaping Africa's financial landscape, we invite you to watchthisinformative video.Fair Money is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. Fair Money maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India. In alignment with its vision, Fair Money is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and i OS devices. Today, Fair Money has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. To gain deeper insights into Fair Money's pivotal role in reshaping Africa's financial landscape, we invite you to watchthisinformative video.RequirementsJob OverviewThe CRM Manager will spearhead customer relationship management strategies for a fast-growing digital bank. This role is pivotal in driving customer engagement, retention, and lifetime value through personalized, data-driven campaigns and seamless customer experiences. The ideal candidate will have a deep understanding of CRM systems, customer segmentation, and the unique dynamics of African markets, particularly in the fintech or banking sector. Key Responsibilities1. CRM Strategy Development to Design and implement a comprehensive CRM strategy to enhance customer acquisition, retention, and loyalty. to Develop personalized customer journeys based on behavioural and demographic data to drive engagement and conversions.2. Campaign Management to Plan, execute, and optimize multi-channel CRM campaigns (email, SMS, push notifications, in-app messaging) tailored to local market preferences and cultural nuances. to Leverage A/B testing and analytics to improve campaign performance and ROI.3. Customer Segmentation & Personalization to Utilize data analytics to segment customers based on transaction history, preferences, and lifecycle stages. to Deliver hyper-personalized content and offers to enhance customer satisfaction and reduce churn.4. CRM Platform Management to Oversee the implementation, customization, and maintenance of CRM platforms (e.g., Customer.io, Salesforce, Hub Spot, or similar). to Integrate CRM systems with other bank platforms (e.g., corebanking systems, mobile apps) to ensure a unified customer view.5. Data Analysis & Reporting to Monitor and report on key CRM metrics (e.g., customer retention rate, NPS, CLV, churn rate).to Provide actionable insights to senior management to inform product development and marketing strategies.6. Compliance & Data Privacy to Ensure all CRM activities comply with local data protection regulations to Safeguard customer data and maintain trust through transparent and ethical practices.7. Cross-Functional Collaboration to Work closely with marketing, product, and technology teams to align CRM initiatives with broader business objectives. to Partner with customer support to address pain points and improve customer satisfaction.8. Market Insights & Localization to Stay informed about local market trends, customer behaviors, and competitive and scopes within an African context. to adapt CRM strategies to reflect linguistic, cultural, and economic differences across the three markets. Qualifications & ExperienceExperience: Minimum 5 years in CRM, digital marketing, or customer success roles, preferably in fintech, banking, or e-commerce.Education: Bachelor's degree in Marketing, Business, Data Science, or a related field. A master's degree or CRM certification(e.g., Salesforce, Hub Spot) is a plus.Technical Skills:Proficiency in CRM platforms (e.g., Customer.io, Salesforce,Hub Spot, Zoho, or similar).Strong knowledge of analytics tools (e.g., Google Analytics,Tableau, or Power BI).Experience with marketing automation tools and customerdata platforms.Soft Skills:Excellent communication and interpersonal skills to collaborate across teams and markets.Strong analytical mindset with a focus on data-driven decision-making.Ability to work in a fast-paced, remote-first environment with cultural sensitivity.Key CompetenciesCustomer-Centric Mindset: Passion for delivering exceptional customer experiences.Cultural Adaptability: Ability to tailor strategies to diverse African markets.Problem-Solving: Proactive in identifying and addressing customer pain points. Project Management: Proven ability to manage multiple campaigns and priorities effectively.Preferred ExperiencePrior experience working in African markets will be beneficial.Background in fintech or digital banking, with knowledge of mobile-first customer engagement.Familiarity with local payment systems (e.g., mobile money, USSD, or digital wallets).Why Join Us?Be part of Fair Money, a pioneering digital bank transforming financial inclusion & be part of building Africa's money story.Work in a dynamic, remote-first environment with opportunities for growth and impact.Contribute to innovative solutions that empower underserved communities through accessible banking.Application ProcessInterested candidates should submit:A resume highlighting relevant CRM experience.A cover letter detailing your experience in African markets and CRM success stories.Optional: A portfolio of past CRM campaigns or case studiesBenefitsPrivate Health Insurance Pension Plan Training & Development Hybrid work Paid Time Off Recruitment ProcessScreening interview with a Senior Recruiter- 30 minutes Technical Assessment Technical Interview with the Head of Growth for 45-60 minutes. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Non-profit Organizations and Primary and Secondary Education Referrals increase your chances of interviewing at Fair Money by 2x Get notified about new Customer Relationship Management Manager jobs in South Africa . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Marketing and CRM Manager

Toyota Financial Services (South Africa) Limited

Posted 20 days ago

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Job Description

Marketing and CRM Manager

The role of the Marketing and CRM Manager is to drive and support the awareness of the Toyota Financial Services brand and products through various marketing initiatives. Develop and drive the Customer Relationship Management (CRM) strategy through our dealer network and internally by ensuring a seamless digital customer experience.

Working closely with all divisions within Toyota Financial Services, Toyota South Africa Marketing, as well as the Toyota, Lexus, and Hino Dealer networks, to support new and used vehicle sales, market share, finance, and insurance penetrations through conquest and retention strategies.

Duties & Responsibilities
  1. Drive and oversee marketing and customer retention management on a national basis.
  2. Develop and implement marketing strategies, channels (including digital), and branding to support the TFSSA medium-term business plan and growth strategies.
  3. Develop, implement, and drive marketing and CRM initiatives to enhance the Brands, service offering, and market share across all product lines.
  4. Responsible for the Brands Corporate Identity internally and externally.
  5. Drive the Company's digital growth and ensure an enhanced presence, maintaining best-in-class standards.
  6. Create and build fit-for-purpose marketing and CRM solutions to increase sales for the Organization.
  7. Manage and report on cost usage that reflects delivery of planned work within agreed parameters.
  8. Track and report on tangible benefits of Marketing and CRM initiatives.
  9. Ensure customer excellence through interaction with internal and external customers throughout all business activities.
  10. Align marketing and CRM activities with stakeholders at Toyota South Africa and marketing agencies.
  11. Ensure continuous process improvement to enable effective operational processes.
  12. Implement innovative ideas to enhance sales and increase profit.
  13. Oversee customer retention management on a national basis.
  14. Facilitate the implementation of customer retention management initiatives and projects.
  15. Generate and implement tactics to increase back-to-back customer retention rates in line with global figures.
  16. Analyze information and reports to identify trends, discrepancies, and inconsistencies for decision-making purposes.
  17. Deploy integrated risk management, governance, and compliance frameworks throughout the area of responsibility.
  18. Demonstrate leadership behavior through personal involvement, commitment, and dedication in support of organizational values.
  19. Manage the team by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
Desired Experience & Qualification
  1. 6 - 8 Years Experience in Marketing, Advertising, and Media (including digital)
  2. 4 - 6 Years Experience managing a team.
  3. Active experience in Customer Retention Management and using digital platforms will be advantageous.
  4. Bachelor's degree in Marketing (preferred) or Bachelor's degree in Business Administration or Management.
Package & Remuneration

Market Related Cost to Company package.

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Marketing and CRM Manager

Sandton, Gauteng Toyota Financial Services (South Africa) Limited

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

Marketing and CRM Manager

The role of the Marketing and CRM Manager is to drive and support the awareness of the Toyota Financial Services brand and products through various marketing initiatives. Develop and drive the Customer Relationship Management (CRM) strategy through our dealer network and internally by ensuring a seamless digital customer experience.

Working closely with all divisions within Toyota Financial Services, Toyota South Africa Marketing, as well as the Toyota, Lexus, and Hino Dealer networks, to support new and used vehicle sales, market share, finance, and insurance penetrations through conquest and retention strategies.

Duties & Responsibilities
  1. Drive and oversee marketing and customer retention management on a national basis.
  2. Develop and implement marketing strategies, channels (including digital), and branding to support the TFSSA medium-term business plan and growth strategies.
  3. Develop, implement, and drive marketing and CRM initiatives to enhance the Brands, service offering, and market share across all product lines.
  4. Responsible for the Brands Corporate Identity internally and externally.
  5. Drive the Company's digital growth and ensure an enhanced presence, maintaining best-in-class standards.
  6. Create and build fit-for-purpose marketing and CRM solutions to increase sales for the Organization.
  7. Manage and report on cost usage that reflects delivery of planned work within agreed parameters.
  8. Track and report on tangible benefits of Marketing and CRM initiatives.
  9. Ensure customer excellence through interaction with internal and external customers throughout all business activities.
  10. Align marketing and CRM activities with stakeholders at Toyota South Africa and marketing agencies.
  11. Ensure continuous process improvement to enable effective operational processes.
  12. Implement innovative ideas to enhance sales and increase profit.
  13. Oversee customer retention management on a national basis.
  14. Facilitate the implementation of customer retention management initiatives and projects.
  15. Generate and implement tactics to increase back-to-back customer retention rates in line with global figures.
  16. Analyze information and reports to identify trends, discrepancies, and inconsistencies for decision-making purposes.
  17. Deploy integrated risk management, governance, and compliance frameworks throughout the area of responsibility.
  18. Demonstrate leadership behavior through personal involvement, commitment, and dedication in support of organizational values.
  19. Manage the team by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
Desired Experience & Qualification
  1. 6 - 8 Years Experience in Marketing, Advertising, and Media (including digital)
  2. 4 - 6 Years Experience managing a team.
  3. Active experience in Customer Retention Management and using digital platforms will be advantageous.
  4. Bachelor's degree in Marketing (preferred) or Bachelor's degree in Business Administration or Management.
Package & Remuneration

Market Related Cost to Company package.

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Marketing and crm manager

Sandton, Gauteng Toyota Financial Services

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Marketing and CRM Manager The role of the Marketing and CRM Manager is to drive and support the awareness of the Toyota Financial Services brand and products through various marketing initiatives. Develop and drive the Customer Relationship Management (CRM) strategy through our dealer network and internally by ensuring a seamless digital customer experience. Working closely with all divisions within Toyota Financial Services, Toyota South Africa Marketing, as well as the Toyota, Lexus, and Hino Dealer networks, to support new and used vehicle sales, market share, finance, and insurance penetrations through conquest and retention strategies. Duties & Responsibilities Drive and oversee marketing and customer retention management on a national basis. Develop and implement marketing strategies, channels (including digital), and branding to support the TFSSA medium-term business plan and growth strategies. Develop, implement, and drive marketing and CRM initiatives to enhance the Brands, service offering, and market share across all product lines. Responsible for the Brands Corporate Identity internally and externally. Drive the Company's digital growth and ensure an enhanced presence, maintaining best-in-class standards. Create and build fit-for-purpose marketing and CRM solutions to increase sales for the Organization. Manage and report on cost usage that reflects delivery of planned work within agreed parameters. Track and report on tangible benefits of Marketing and CRM initiatives. Ensure customer excellence through interaction with internal and external customers throughout all business activities. Align marketing and CRM activities with stakeholders at Toyota South Africa and marketing agencies. Ensure continuous process improvement to enable effective operational processes. Implement innovative ideas to enhance sales and increase profit. Oversee customer retention management on a national basis. Facilitate the implementation of customer retention management initiatives and projects. Generate and implement tactics to increase back-to-back customer retention rates in line with global figures. Analyze information and reports to identify trends, discrepancies, and inconsistencies for decision-making purposes. Deploy integrated risk management, governance, and compliance frameworks throughout the area of responsibility. Demonstrate leadership behavior through personal involvement, commitment, and dedication in support of organizational values. Manage the team by executing management responsibilities and create an environment that encourages employee growth and performance excellence. Desired Experience & Qualification 6 - 8 Years Experience in Marketing, Advertising, and Media (including digital) 4 - 6 Years Experience managing a team. Active experience in Customer Retention Management and using digital platforms will be advantageous. Bachelor's degree in Marketing (preferred) or Bachelor's degree in Business Administration or Management. Package & Remuneration Market Related Cost to Company package. #J-18808-Ljbffr
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Marketing and crm manager

Toyota Financial Services

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Marketing and CRM Manager The role of the Marketing and CRM Manager is to drive and support the awareness of the Toyota Financial Services brand and products through various marketing initiatives. Develop and drive the Customer Relationship Management (CRM) strategy through our dealer network and internally by ensuring a seamless digital customer experience. Working closely with all divisions within Toyota Financial Services, Toyota South Africa Marketing, as well as the Toyota, Lexus, and Hino Dealer networks, to support new and used vehicle sales, market share, finance, and insurance penetrations through conquest and retention strategies. Duties & Responsibilities Drive and oversee marketing and customer retention management on a national basis. Develop and implement marketing strategies, channels (including digital), and branding to support the TFSSA medium-term business plan and growth strategies. Develop, implement, and drive marketing and CRM initiatives to enhance the Brands, service offering, and market share across all product lines. Responsible for the Brands Corporate Identity internally and externally. Drive the Company's digital growth and ensure an enhanced presence, maintaining best-in-class standards. Create and build fit-for-purpose marketing and CRM solutions to increase sales for the Organization. Manage and report on cost usage that reflects delivery of planned work within agreed parameters. Track and report on tangible benefits of Marketing and CRM initiatives. Ensure customer excellence through interaction with internal and external customers throughout all business activities. Align marketing and CRM activities with stakeholders at Toyota South Africa and marketing agencies. Ensure continuous process improvement to enable effective operational processes. Implement innovative ideas to enhance sales and increase profit. Oversee customer retention management on a national basis. Facilitate the implementation of customer retention management initiatives and projects. Generate and implement tactics to increase back-to-back customer retention rates in line with global figures. Analyze information and reports to identify trends, discrepancies, and inconsistencies for decision-making purposes. Deploy integrated risk management, governance, and compliance frameworks throughout the area of responsibility. Demonstrate leadership behavior through personal involvement, commitment, and dedication in support of organizational values. Manage the team by executing management responsibilities and create an environment that encourages employee growth and performance excellence. Desired Experience & Qualification 6 - 8 Years Experience in Marketing, Advertising, and Media (including digital) 4 - 6 Years Experience managing a team. Active experience in Customer Retention Management and using digital platforms will be advantageous. Bachelor's degree in Marketing (preferred) or Bachelor's degree in Business Administration or Management. Package & Remuneration Market Related Cost to Company package. #J-18808-Ljbffr
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Customer Engagement Lead

Johannesburg, Gauteng Roche

Posted today

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Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Are you ready to lead with purpose? As the Customer Engagement Lead in Johannesburg, you will shape and guide the strategic direction and management of Roche's disease areas and product portfolio, ensuring our competitiveness in the South African healthcare market.

Your role, as an integral member of the Enabling Team, will contribute to Roche’s long-term vision of achieving a triple-win outcome: to patients, the business, and the broader healthcare ecosystem. This entails fostering innovation, operational efficiency, and value creation through avenues like new patient services, cutting-edge technologies, external collaborations, and global knowledge-sharing.

As a leader of Market Enablers, Patient Journey Partners (PJPs), and Squad Leads, you will empower teams to innovate, collaborate authentically, and ensure Roche Pharma South Africa is positioned as a forward-thinking leader both internally and externally.

In this strategic leadership role, you will be tasked with navigating complexities while making Roche a trusted and transformative partner in the healthcare ecosystem

Key challenges:

  • Driving strategic and operational management to create effective, scalable, and sustainable business outcomes while holding teams accountable to shared visions and goals.

  • Fostering a high-performing, inclusive culture that encourages innovation, growth, and ownership.

  • Overseeing commercial excellence by supporting seamless execution of product strategies across therapy areas, achieving both speed-to-market and commercial success.

  • Engaging with diverse stakeholders — from therapeutic area experts to funders, regulators, and patient advocates — to co-create sustainable healthcare solutions.

  • Delivering on transformation, demand planning, financial stewardship, and compliance while responding to evolving legislative and market dynamics.

  • Coaching and empowering your team to adapt to agile ways of working while ensuring the alignment of mindsets, skills, and capacity across the organization.

Who you are as our ideal candidate:

We are seeking a visionary leader who thrives on making meaningful impacts. Our ideal candidate will possess the following qualifications, experience, and mindset:

Qualifications & Experience:

- NQF Level 7/8 in a science-related field (minimum).

- 10 years’ experience in commercial or strategic roles within the pharmaceutical industry.

- 8 years of management experience, including 2 years at the executive management level.

- Demonstrated experience in strategic planning with a proven ability to implement large-scale business strategies.

- A strong understanding of the pharmaceutical industry, including lifecycle management, marketing operations, and industry regulations.

Knowledge and Skills:

- Expertise in pharmaceutical commercial excellence and product portfolio management.

- Strategic agility with the ability to anticipate trends, shape decisions, and adjust priorities.

- Experience developing new business models and implementing innovative solutions.

- Exceptional skills in stakeholder engagement, market analytics, and cross-functional collaboration.

Join Roche Pharma South Africa and lead us in building a healthcare system where value reaches patients faster, health systems become more sustainable, and innovation thrives. Be part of a transformative journey where your purpose and impact can make a tangible difference.

Ready to take healthcare to the next level? Apply today!

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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Customer Engagement Consultant

Milnerton, Western Cape Transaction Junction (Pty) Ltd

Posted 14 days ago

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Job Description

(vc_row)(vc_column)(wgl_spacing spacer_size="30px")(vc_btn title="Apply Here" no-style="gradient-custom" gradient_custom_color_1="#034ea2" gradient_custom_color_2="#00c1ff" size="lg" align="center" i_icon_fontawesome="fas fa-rocket" button_block="true" add_icon="true" link="url:|title:Apply%20Here|target:_blank")(vc_column_text css="")We have 1 position available for a 1 year fixed term.

JOB PURPOSE
To coordinate technical and business information between vendors and internal stakeholders to enable service delivery and implementation of products and services to customers.

RESPONSIBILITIES

  • Loading stores for Onboarding and liaising with all parties to complete the installation.
  • Loading of T5 details and sending out Welcome packs to Clients on completion of the installation.
  • Assisting the team with Closing of legacy tickets on Jira
  • Complete verification of stores when they go live.
  • Contact stores on Day 1,7,31 to complete courtesy calls and ensure that the merchant isn’t having any issues, log queries for issues picked up during the call.
  • Follow up on Inactive terminal report.
  • Follow up on No trade’s terminal report.
  • Assist with Transpector Queries
  • Follow up on unsuccessful installs.

Administration

  • Responsible to load new stores and capture amendments or changes on the STO.
  • Log and attend to calls onto Jira for any queries raised and seek resolution.
  • Calls to be logged for implementation activities.
  • Ad hoc administrative duties as and when required.

Customer Engagement

  • Coordinate implementation of TJ solutions across the customer base
  • Communicate customer requirements internally.
  • Ensure effective and timeous customer engagement to manage expectations of implementation.
  • Communicate any potential delays of implementation to customer.
  • Ensure queries are addressed and resolved timeously by relevant department.
  • Promote visibility of customer requirements internally through a pre-defined list of customers
  • Support delivery of SLA activities

Onboarding and Co-Ordination

  • Device Order ticket logging if applicable
  • Site survey ticket logged if applicable.
  • Loading merchants on STO
  • Creating POS, switch, Back-office tickets
  • QA process
  • Providing config to Trade-link in a timeous manner

Transpector Queries

  • Create logins for merchants as required.
  • Assist merchant with logging in, Transpector training, and Transpector-related queries

Self-Management

  • Set an example through personal quality and productivity standards and ways of working with others.
  • Demonstrate consistent application of internal, procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
  • Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs.
  • Uphold all company values with honesty and integrity

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