What Jobs are available for Crm Architect in South Africa?

Job Description: SAP CX/CRM Solution Architect

Location:
Johannesburg/ Cape Town, South Africa

Employment Type:
Full-Time

Experience Required:
10+ years in SAP CRM/CX architecture and implementation

Role Overview

We are seeking a highly experienced
Solution Architect
with deep expertise in
SAP CRM/CX (customer service, marketing, and sales), as well as cloud platform integration
. The successful candidate will lead the design and delivery of end-to-end customer experience solutions, ensuring seamless integration with other SAP and non-SAP systems. This role requires strong technical leadership, stakeholder engagement, and the ability to translate business requirements into scalable SAP solutions.

Personal Qualities

• Self-motivated and proactive
  – able to take initiative, manage priorities, and drive projects to successful outcomes.
• Collaborative
  team player – works effectively with cross-functional teams, clients, and stakeholders to achieve shared objectives.
• Flexible and adaptable
  – comfortable with change and willing to travel as required to support project delivery.
• Strong
  problem-solving
  and
  critical-thinking
  skills – able to analyze complex challenges and propose practical, innovative solutions.
• Excellent
  communication and interpersonal skills
  – able to present ideas clearly, influence decisions, and build trusted relationships.
• Customer-focused
  mindset – committed to understanding client needs and delivering solutions that add tangible business value.
• Continuous learner
  – keeps up to date with industry trends, SAP CX innovations, and emerging technologies.

Key Responsibilities

• Support presales activities including
  RFP/RFI responses, solution demonstrations, and license engagements
  .
• Deliver
  customer experience strategies
  aligned to client business objectives.
• Lead solution architecture design for
  SAP CX/CRM
  implementations using
  SAP CPI
  or other
  SAP BTP services
  for end-to-end system integration.
• Conduct
  workshops,
  requirements gathering, and solution
  blueprinting
  with business stakeholders.
• Guide and mentor
  team members in solution design, configuration, and integration best practices.
• Provide
  technical leadership
  to cross-functional teams, ensuring high-quality project delivery.
• Perform configuration and technical tasks throughout project lifecycles.
• Ensure compliance with
  SAP best practices
  , data governance, and security standards.
• Engage in industry workshops and conferences to
  remain current
  with SAP CX, SAP Business AI, and broader CX/CRM innovations.

Qualifications & Certifications

• Relevant Information Systems/Technology
  Tertiary
  qualification.
• SAP CX certifications
  (SAP Certified Application Associate or SAP Certified Technology Associate in CX areas – Service, Marketing, Sales).
• SAP Activate certification
  (for project management).

Skills & Experience

• Deep understanding of customer engagement processes
  , including sales, service, marketing, and commerce in both B2B and B2C contexts.
• 10+ years
  of SAP CRM/CX solution delivery experience across industries (Utilities, Retail, Mining, Public Sector, Banking, Logistics, Media).
• Demonstrated ability to lead
  order-to-cash, service management, loyalty management, and case management projects
  .
• Knowledge of cloud architecture principles
  , security, scalability, and performance optimization.
• Hands-on project experience
  in SAP CX implementations, from design and blueprinting through to delivery (configuration) and post-go-live support. An agile delivery experience would be an advantage, with proven ability to work in cross-functional teams and guide project execution.
• Expertise in
  business process design
  ,
  RICEFW
  development,
  testing
  approaches, and
  cutover
  planning/strategies, with a focus on delivering seamless SAP CX implementations.
• Strong solution architecture skills
  . Must be able to produce architectural diagrams depicting the end-to-end CX solution within the client system landscape and integrations with SAP or non-SAP systems. Hands-on experience in integration with
  ERP/S4HANA
  is required.
• Extensive SAP CX expertise
  across solutions such as: Service Cloud, Sales Cloud, Commerce Cloud, Marketing Cloud, Customer Data Cloud.
• Experience with SAP Integration Suite
  (CPI, API Management, Event Mesh) and related middleware technologies.
• Knowledge of SAP Business AI (or other AI tools) with the ability to apply
  AI capabilities
  in designing innovative SAP CX solutions that drive customer and business value
• Strong client engagement, stakeholder management, and team leadership skills, with the ability to align technical solutions with business objectives.
• Excellent communication and presentation skills
  , with the ability to translate complex technical concepts into clear business language.

Competencies Summary

• Solution Design & Architecture
• Integration Leadership (SAP Integration Suite & Third-Party Systems)
• Customer Experience & CRM Strategy
• Presales & Client Engagement
• Team Leadership & Knowledge Transfer
• Agile Delivery & Project Governance

Remuneration

This is a fulltime role with market related remuneration based on experience.

Cape Town, Western Cape, South Africa

Date posted

Oct 03, 2025

Job number

Work site

3 days / week in-office

Travel

0-25%

Role type

Individual Contributor

Profession

Digital Sales and Solutions

Discipline

Digital Cloud Solution Architecture

Employment type

Full-Time

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of Artificial Intelligence (AI) and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As a Principal Digital Cloud Solution Architect (DCSA), you will become part of the next generation of technical sales leaders at Microsoft. With the aid of sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers. These customers are adopting industry-leading products and services for their businesses, education or government systems. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft's existing cloud & enterprise consumption through developing and managing customer relationships.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications

• Numerous years experience in technical architect, technical consulting, design and implementation, and/or technical sales

• OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND several years experience in technical architect, technical consulting, design and implementation, and/or technical sales

• OR Relevant certifications from Microsoft or competitive platforms AND a number of years experience in technical architect, technical consulting, design and implementation, and/or technical sales

• OR equivalent experience.

• Number of years of experience with cloud solution sales

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND Numerous years experience in technical architect, consulting, design and implementation, and/or sales

• OR equivalent experience.

• A Number of years experience with cloud-based solution designs, migrations and management of technology.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

• You will end up leveraging your skills either in AI, Infrastructure or Cloud.
• You will lead, drive, and manage engagementsY for repeatable achievement of revenue and consumption targets.
• You will leverage practices to guide customer strategy and future growth to expand the use of Azure by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.
• You will conduct analyses into what customers are using versus needs. Drive consumption (cloud and support) with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers that expands, retains, and/or optimizes the customer's Azure consumption.
• You will run Architectural Design Session(s) to build plans for implementing solutions which align to customer business goals and technical environments.
• You will collaborate and orchestrate with other Digital Cloud Solution Architects and the Microsoft ecosystem to ensure properly deployed cloud solutions on Azure.
• Through close engagement with the customers the DCSA will work to meet or exceed monthly, quarterly, and annual team targets and accurately manage their customer progress in Customer Relationship Management (CRM) to forecast, assess risk, and identify performance plans in weekly deal and pipeline reviews with their manager.
• Other: Embody our Culture and Values

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Industry leading healthcare



Educational resources



Discounts on products and services



Savings and investments



Maternity and paternity leave



Generous time away



Giving programs



Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

HubSpot CRM Implementation Specialist – Night Shift (Australian Hours)

Work from our offices in Sandton, Durban, Cape Town, or Kenya

Night Shift | 12 AM – 9 AM (Australian Hours)

About Us

talent match africa connects experienced professionals in South Africa (just like you) with international employers from around the world (places like the USA, Australia, the UK, India, and Europe). Since 2016, we've been providing employability services to professionals across technology, finance, digital marketing, graphic design, and more. We currently have several permanent roles available at our offices in Cape Town (Wynberg), Johannesburg (Sandton), and Durban (Umhlanga), working for incredible international companies.

Role Summary

As a HubSpot CRM Implementation Specialist,
you will lead CRM projects from discovery to go-live, translating client requirements into scalable HubSpot solutions. You will configure systems across all Hubs, manage integrations and data migration, and support adoption through training, optimisation, and performance tracking.

Key Responsibilities:

• Build CRM objects, pipelines, custom properties, workflows, sequences, and reports
• Configure Sales Hub features (Playbooks, Lead Scoring, Custom Objects, etc.)
• Set up Marketing Hub assets (forms, landing pages, automation, campaigns)
• Configure Service Hub features where required (tickets, SLAs, knowledge base)
• Manage data import/export, including property mapping and deduplication
• Support integration with other tools (e.g., phone systems, enrichment tools, project management platforms)
• Provide post-launch support, QA testing, and ongoing optimisation
• Design dashboards and custom reports to support performance tracking
• Ensure effective visibility and insights

Requirements:

• 3-6+ years of hands-on experience implementing HubSpot CRM
• Strong understanding of HubSpot Pro and Enterprise features across Sales, Marketing, and Service Hubs
• Experience with CRM configuration, workflow automation, and system integrations
• Ability to translate process documentation into scalable technical solutions
• Proficiency in data management and troubleshooting within HubSpot
• Clear communication skills with clients and internal teams
• HubSpot certifications (e.g., Solutions Partner, Sales Hub Implementation, Custom Objects) are desirable
• Experience working within an agency, consultancy, or implementation team

Where and how you can work

To be successful, you'll need to:

• Work on-site from our office in Johannesburg, Sandton
• Be willing to work non-traditional South African office hours.
• Be excited about a global opportunity with an international company.
• Have excellent written and verbal communication skills in English.

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance our clients' businesses and their culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds, so even if you don't feel like your skills quite match what's listed above - we still want to hear from you