What Jobs are available for Crm Analyst in South Africa?
Showing 40 Crm Analyst jobs in South Africa
CRM Data Analyst
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Who We Are
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Overview
We are looking for a CRM Analyst to work within the VML Data team. The Analyst will analyse data to deliver value through understanding our clients' customers and the performance of marketing activities.
Working closely with the wider analytics and data team you will be responsible for the development and delivery of measurement and insight projects across various marketing activities and contribute to answering business questions, ensuring that we are making best use of available data to deliver against the client vision.
On a day-to-day basis you will take ownership of analysis projects, delivering them to a high degree of accuracy and take a role in presenting results and insights to clients.
This is a technical role grounded in customer data, so you should be experienced in handling large customer data sets. Communication and interpersonal skills are important, both in collaborating with clients and colleagues across multiple disciplines.
Roles & Responsibilities
- Design, manage, and deliver end-to-end analyses aimed at helping Marketing to improve the experience of the customer
- Deliver measurement and effectiveness projects, including dashboard reporting and deep dive evaluations to understand the impact marketing has on customer behaviour
- Deliver customer projects (segmentation, modelling), using statistical techniques to develop a deep understanding of customers
- Ensure that the most relevant methodologies are applied to measure and evaluate, proactively recommending better ways of working
- Develop and provide written and verbal output on reports and presentations, supporting with recommendations on marketing strategy
- Manage and resolve data issues involving quality and consistency of data
- Be the clients trusted advisor on data and analytical methodology - make it easy for them to make business decisions based on data
- Present to clients and attend client meetings.
- Be highly collaborative in integrating data work into agency deliverables, working with strategy and account teams to develop a culture of data informed decision-making.
- Develop the skills and knowledge of colleagues, creating and sustaining a learning culture within the team.
Skills & Experience
- 2+ years working in a marketing environment as an analyst.
- Proficiency in SQL is mandatory.
- Experience with data visualization tools such as Power BI or Tableau is mandatory.
- Python experience is very useful; willingness to learn if not already experienced.
- Familiarity with Salesforce is very useful but not essential.
- High level Microsoft Word, Excel and PPT skills.
- Attention to detail and a commitment to accuracy.
- Well-developed numeracy skills.
- Able to translate business needs and requirements to analytical methods and outputs.
- Good written and verbal communication skills.
- High-level analytical skills for performance analysis.
- Experience with reporting dashboard design and automation.
- Knowledge of advanced data analysis techniques.
- Experience with segmentation and modelling techniques (nice-to-have)
- Please note that our business is an equal opportunity employer and preference in appointment for the role will be in line with the EE strategy of our organisation*
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
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Customer Relationship Management Developer
Posted today
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Location: Johannesburg
6 months Contract role (renewable)
Customer Relationship Management Developer – Zensar Technologies
We're looking for a
talented CRM Developer
to join our team at Zensar and help us build an intelligent, scalable lead management platform. You'll design smart workflows, streamline integrations, and deliver automation that transforms how we capture, nurture, and convert leads.
Working closely with developers, analysts, and business stakeholders, you'll customize Dynamics 365 Sales & Marketing, connect systems through APIs, and bring data to life with reporting and insights. This is a chance to make a visible impact while working with the latest in the Microsoft ecosystem.
What You'll Do
- Build and enhance lead workflows in
Dynamics 365 Sales & Marketing
. - Automate processes with
Power Automate
and the Power Platform. - Integrate CRM with external tools and platforms.
- Drive data integrity, compliance, and BI reporting.
- Support and enable business teams through documentation and training.
What You Bring
- Hands-on experience with
Dynamics 365 CRM
and the
Power Platform
. - Strong integration skills (REST APIs, Azure Logic Apps, KingswaySoft, etc.).
- Familiarity with JavaScript, C#, or TypeScript for CRM customizations.
- Experience in workflow automation, data migration, and Power BI.
- Excellent communication and problem-solving skills.
Why Zensar?
- Be part of a
digital transformation journey
. - Shape a platform that drives
real business impact
. - Work with a
forward-thinking team
passionate about automation, integration, and customer experience.
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Director Customer Relationship Management
Posted today
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ABOUT PRIMAL HARVEST
Primal Harvest is a leading holistic wellness brand dedicated to empowering individuals to take charge of their health and well-being through high-quality, natural products. Primal Harvest offers a range of high-quality supplements and wellness products designed to support various health needs, including immunity, gut health, sleep, and joint care.
As a Direct-to-Consumer brand, we pride ourselves on transparency, trust, and creating a dependable wellness foundation for our customers. Primal Harvest was founded in 2018 and is a brand of Prime6 Brands GmbH and Primal Harvest LLC, with two international hubs in Miami, Florida, USA and Cologne, Germany.
Learn more at /
LOCATION:
Remote collaborating across EST & CET
ABOUT THE ROLE
We are looking for a strategic yet hands-on Director of CRM & Retention to own lifecycle marketing and customer loyalty across multiple channels. Reporting to the VP of Marketing and managing an Email Marketing Specialist, this role will be responsible for designing and optimizing CRM campaigns, enhancing the post-purchase journey, and using data-driven insights to deliver impactful segmentation and personalization. The ideal candidate brings deep expertise in CRM, customer engagement, and retention strategies, with proven success in managing tools, leading teams, and leveraging analytics to drive measurable business growth.
WHAT YOU WILL DO
Customer Marketing Strategy:
Lead the planning, development, and execution of CRM campaigns in partnership with the brand team. Manage campaigns across various channels, including email, SMS, push notifications, and in-app messaging to engage and retain customers.
Post-Purchase Consumer Experience:
Collaborate cross-functionally to design and implement a comprehensive post-purchase experience that adds value and enhances customer retention, offering more than just the core product.
Toolset Optimization for Customer Engagement:
Manage and optimize customer engagement tools (e.g., ESP, Referral, Subscription) to drive meaningful customer interactions and results. Ensure the toolset remains competitive and aligned with business goals.
Segmentation Strategy Development and Implementation:
Develop and implement a thoughtful segmentation strategy by identifying key data points and deepening the understanding of customer behavior. Integrate segmentation into CRM efforts to enhance personalization and targeted engagement.
Testing & Analysis for Continuous Improvement:
Conduct tests and analyze the performance of CRM campaigns to continuously optimize tactics. Use data-driven insights to inform strategic decisions and improve the effectiveness of all CRM initiatives.
Own the performance and operational success of CRM channels
by managing their execution, optimization, scalability, testing, and reporting, ensuring they provide a strong foundation for marketing efforts while driving retention, CLV, and business growth.
Develop and implement tactical CRM initiatives
to enhance customer experience across key touchpoints—including email, SMS, Subscription, and e-commerce interactions—focusing on converting prospects, engaging non-subscribers, and retaining subscribers, with an emphasis on channel performance over content or creative direction.
Leverage customer data and insights
to identify opportunities for segmentation, personalization, and targeted interventions, enabling marketing teams to create impactful strategies while maintaining responsibility for channel infrastructure, operational testing, and execution.
Own and optimize the CRM tech stack, touchpoints, and e-commerce customer interactions
by managing relationships with tech partners, leading the discovery and implementation of new tools, and ensuring seamless lifecycle marketing capabilities, retention tools, and operational scalability.
Monitor, analyze, and report on CRM performance metrics,
including testing results, to refine channel operations, uncover actionable opportunities, and improve acquisition, retention, and overall performance from a business perspective.
WHAT YOU BRING
- 7+ years of experience in CRM, retention marketing, or customer lifecycle management within a DTC (Direct-to-Consumer) brand
- Proven track record in multi-channel CRM execution (email, SMS, subscription touchpoints)
- Strong technical acumen with ESPs, cohort building, and data-driven customer segmentation
- Proficiency in Klaviyo and experience with Shopify-based brands
- Excellent analytical skills, with a data-driven approach to testing and optimizing customer retention strategies
- Experience in fast-moving CPG preferred
- Hands-on operator mindset: thrives in a fast-paced, scrappy environment
- Strong collaboration and communication skills across cross-functional, international teams
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CRM Business Analyst III (Salesforce)
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About the role:
- We are looking for a highly skilled Salesforce Senior Business Analyst / Feature Analyst to join our dynamic team. In this role, you will act as a crucial link between business needs and technical solutions, serving as the primary liaison between stakeholders and the Salesforce development team. You will lead the comprehensive analysis, design, and implementation of Salesforce features, ensuring that solutions are scalable, user-friendly, and aligned with our business objectives.
Our ideal candidate has:
- 7+ years working experience as a BA in a wide variety of situations, contexts and complexities.
- 2+ years of Banking/Financial Services Industry Knowledge
- 2+ years working as a Salesforce Business Analyst/Solution Analyst
- Strong understanding of Salesforce Financial Services Cloud
- Must be capable in using a variety of techniques and completing business analysis tasks independently.
- Business and data analysis
- Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
- Functional and business process design
- Communication and translation of information across business and technical environments (Interface between business and Technology)
- Design of evidence-based best practice solutions
- Stakeholder engagement and collaboration
- Project Management principles and relevant development lifecycle experience
- Agile development lifecycle principles and experience
- Understanding of systems and the Systems Development Life Cycle (SDLC)
Skills:
- Analytical Skills
- Interpersonal & Relationship management Skills
- Communications Skills
- Facilitation Skills
- Negotiation skills
- Planning, organising and coordination skills
- Research / Data Analysis jobs
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CRM Software Administrator
Posted today
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Job Description
- Application Deadline: 16 November 2025
- Job Location: Parow, Western Cape
- Job Title: CRM Software Administrator
- Education Level: Diploma
- Job Level: Intermediate
- Minimum Experience: 1 - 3 Years
Duties and Responsibilities:
- CRM Software Administrator (Primary role):
- System Management: Serve as the primary administrator for the company's CRM platform. This includes managing user accounts, roles, and security permissions to ensure appropriate access.
- Data Integrity: Maintain accurate and up-to-date records of all client transactions. This involves cleaning data, performing regular data audits, and implementing processes to ensure data quality.
- System Customization: Customize the CRM to align with our business processes. This may include creating custom fields, workflows, dashboards, and reports to provide better insights.
- System Integration: Integrate the CRM with other software packages such as loan management systems, credit bureaus, FICA compliance and accounting software packages.
- Reporting and Analytics: Build and maintain reports within the CRM to track the new business pipeline, sales performance, and other key metrics.
- Technical Support: Serve as the first point of contact for all CRM-related issues, providing technical support and training to new and existing users to ensure efficient system use.
- Client Liaison Officer:
- Documentation and Vetting: Collect and verify supporting documentation from clients to prepare credit application packs for credit committee review.
- Legal and Financial Documentation: Prepare finance and operating lease agreements, ensuring accuracy and completeness. Prepare security documents such as personal suretyships, cross-company suretyships, cession of book debt, bonds, and subordination of loan agreements for client signature.
- Compliance: Collect and verify necessary supporting documentation from clients, including FICA documents, insurance, NATIS documents, and proof of deposits.
- Liaison and Onboarding: Liaise with clients, brokers, underwriters, and suppliers to ensure timely completion of transactions. Assist with the onboarding of new clients and contract explanations.
- Administrative Support: Provide general administrative support to the new business team.
- Credit Assessment & Analysis:
- Assist in evaluating and analysing credit applications for both new and existing clients.
- Support the credit assessment process, ensuring the necessary documentation is provided and accurately evaluated.
- Analyse and integrate data to refine credit decisioning systems, ensuring they align with industry best practices and regulatory standards.
Requirements:
- NQF Level 7 in Finance or a related degree is essential.
- 1-3 years' experience in managing and customising a CRM platform.
- Proficient in Microsoft Office Products such as Outlook, Word, Excel, PowerPoint and relevant software.
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Relationship Management
Posted today
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Job Description
We are seeking a proactive and client-focused Customer Service / Client Relationship Executive to join our client's dynamic team. This role is ideal for a candidate with strong communication skills and experience in customer engagement, account growth, and product support within the ICT and Office Automation industries.
The successful candidate will be responsible for nurturing client relationships after the initial sale, ensuring customer satisfaction, identifying upselling opportunities, and providing product training where required with a big focus on Microsoft 365 products. This role requires a balance of service excellence and commercial awareness, with the aim of driving long-term value within existing accounts.
Key Responsibilities
Client Relationship Management
- Build and maintain strong, trust-based relationships with clients after products and solutions have been sold.
- Conduct regular client visits to provide support, review satisfaction levels, and ensure continued service excellence.
- Act as the main point of contact for all customer queries, resolving concerns promptly and professionally.
Upselling and Account Growth
- Identify opportunities for upselling and cross-selling within existing accounts by understanding client needs and usage.
- Present additional solutions and services that add value to the client's business.
- Work with the sales team to align upselling opportunities with overall business growth strategies.
Customer Support and Training
- Provide training and demonstrations to clients on products and solutions purchased.
- Ensure clients fully understand the functionality, benefits, and best practices of the products in use.
- Monitor client usage and feedback to recommend improvements or upgrades.
Administration and Reporting
- Maintain accurate records of client interactions, visits, and service requirements in the CRM system.
- Prepare reports on client satisfaction, account activity, and upselling opportunities.
- Ensure service-level agreements (SLAs) are monitored and upheld.
Requirements
Experience
- Minimum 2 years' experience in customer service, account management, or internal sales (preferably within ICT, telecoms, or office automation).
- Proven track record of maintaining strong client relationships and identifying upselling opportunities.
- Experience in delivering product training or demonstrations advantageous.
- Proficiency in CRM systems and strong knowledge of Microsoft 365.
Skills and Competencies
- Excellent communication, presentation, and relationship-building skills.
- Customer-centric mindset with the ability to balance service with commercial goals.
- Strong problem-solving abilities and a proactive approach to client engagement.
- Organized and detail-oriented, with the ability to manage multiple client accounts.
Personal Attributes
- Professional, approachable, and service-driven.
- Self-motivated, with the ability to work independently and as part of a team.
- Goal-oriented with a passion for ensuring client satisfaction and account growth.
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Data Analysis Lecturer
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Job Description
Eduvos
is looking to hire the services of an
Independent Contractor, Data Analysis Lecturer
,
at our
Durban
campus on a part-time basis.
Type Of Appointment
Independent Contractor (part-time; flexible workhours agreement)
Purpose
- To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
- To assist in the administration and departmental affairs and activities as required by the academic department.
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Data Analysis Lecturer
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Job Description
Eduvos is looking to hire the services of an Independent Contractor, Data Analysis Lecturer, at our Durban campus on a part-time basis.
Type of appointment:
Independent Contractor (part-time; flexible workhours agreement)
Purpose:
- To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
- To assist in the administration and departmental affairs and activities as required by the academic department.
Minimum qualifications required:
- Honours degree in Statistics/ Data Science / Mathematics/ Computer Science/ Information Systems or a relevant qualification (A Masters qualification will be an advantage)
Experience:
- Minimum: 1 - 2 years relevant lecturing experience
- Necessary knowledge of higher education practices and processes
- Relevant research experience
Modules to be lectured:
- Introduction to Data Analysis
- Computer Skills (All Levels)
Responsibilities:
- Lecturing
- General administration
- Setting and marking of assessments
- Preparation of notes and additional study materials
- Quality Assurance
- Management of At-risk students
Competencies
- Initiative and responsibility
- Constructive teamwork, relations and networking
- Influence
- Analysis and judgement
- Innovation and change
- Systematic approach (planning and organising)
- Steadiness (emotional tenacity)
- Communication
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Customer Relationship Manager
Posted 4 days ago
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Job Description
Purpose of the role
Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services. Our employment equity goals will be taken into account in our selection process.
Key Responsibilities
Market Property24 products and establish a strong brand and product presence in your allocated area
Create and manage a sales pipeline in combination with calling programme
uild relationships with existing and new customers
eaching individual sales targets
Qualifications
atric, relevant tertiary qualification would be an advantage
to 5 years experience in sales
roven sales track record
ood working knowledge of MS Office
ood command of English and Afrikaans (written and verbal)
alid drivers license and own reliable vehicle
xcellent interpersonal, communication, marketing and negotiations skills
elf-motivator
customer-oriented attitude
ersuasiveness and selling ability
trong achievement orientation
elf-discipline
Remuneration
arket related basic salary plus monthly commission
uel and cellphone allowance
se of company laptop
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Customer Relationship Manager
Posted 11 days ago
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Job Description
Frightfully competitive market-related salary plus monthly commission
Fuel and cellphone allowance to fuel your broomstick travels
Use of a company laptop to power your dark sales arts
Hybrid work model combining fieldwork and remote flexibility
Career growth and skill development in a wickedly inclusive, innovative culture
Job Description:
My client, a trailblazing force in digital solutions, is summoning a dynamic Customer Relationship Manager to haunt Johannesburg with their brands charm. Ideal for a tech-savvy, ambitious spirit, this role lets you forge lasting client relationships and vanquish customer issues with finesse. Youll market innovative digital products, brew a robust sales pipeline, and hit individual sales targets while working with a vibrant, diverse team. With a hybrid work model, blend fieldwork with remote tasks using tools like MS Office and CRM systems to keep your sales sorcery sharp. Join a company driven to deliver enchanting digital experiences, where your efforts create real impact. Embrace a culture of inclusion and innovation, with spine-tingling opportunities to grow your skills in the IT sales realm.
Skills & Experience:
Minimum 3-5 years of sales experience with a proven track record of captivating clients
Proficiency in MS Office and CRM tools to manage your sales cauldron
Spellbinding interpersonal, communication, and negotiation skills with a client-first mindset
Fluency in English and Afrikaans (written and verbal) to enchant diverse audiences
Self-motivated, disciplined, and persuasive with a passion for achievement
Valid drivers license and own reliable vehicle for navigating the city
Experience in IT or digital product sales is a treat, ideal for tech-loving spirits
Qualification:
Matric required; a tertiary qualification in marketing, business, or IT is a hauntingly good bonus.
Contact LIZAAN BUNNING on
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