1,327 Contract Support jobs in South Africa

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Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society .

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

Application Support Analysts provide application maintenance and support to organizations and companies to minimize service disruption and facilitate operations. They investigate problems with software applications, diagnose root causes, and work on fixing them. Their job entails the development and integration of various code fixes that can be reused by any staff involved in a similar function.

Application Support Analysts are also responsible for identifying known errors and problem trends and for finding permanent solutions. They frequently help with training of new staff and provide expert advice and support to departments across the organization. They are also tasked with defining application support standards and processes and writing the related documentation.

Areas of responsibility may include but are not limited to

• Provide support to business users and investigate data discrepancies and application errors and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
• Primarily responsible for accurate problem identification, system fixes, and resolution.
• Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
• Conduct issue resolution, root cause analysis and remediation.
• Working closely with cross functional teams across the organization.
• Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management.
• Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources.

Personal attributes and skills

• Time Management
• Communication
• Soft-skills
• Technical skills

Education and Experience

Education:

• Matric (Essential)
• 1-2 years’ experience as a Support Analyst (Essential)
• SQL knowledge with at least 1 year experience (Essential)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

• Provide support to business users and investigate data discrepancies and application errors and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
• Primarily responsible for accurate problem identification, system fixes, and resolution.
• Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
• Conduct issue resolution, root cause analysis and remediation.
• Working closely with cross functional teams across the organization.
• Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management.
• Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources.
  
  

• Time Management
• Telephone etiquette
• Communication
• Listening
• Conflict handling
• Soft-skills
• Report writing
• Technical skills
  
  

• Matric (Essential)
• IT/Software qualification (Essential)
  
  

• 1-2 years’ experience as a Support Analyst (Essential)
• SQL knowledge with at least 1 year experience (Essential)
  
  

Discovery – Insure

Support Analyst

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society .

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

Application Support Analysts provide application maintenance and support to organizations and companies to minimize service disruption and facilitate operations. They investigate problems with software applications, diagnose root causes, and work on fixing them. Their job entails the development and integration of various code fixes that can be reused by any staff involved in a similar function.

Application Support Analysts are also responsible for identifying known errors and problem trends and for finding permanent solutions. They frequently help with training of new staff and provide expert advice and support to departments across the organization. They are also tasked with defining application support standards and processes and writing the related documentation.

Areas of responsibility may include but are not limited to

• Provide support to business users and investigate data discrepancies and application errors and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
• Primarily responsible for accurate problem identification, system fixes, and resolution.
• Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
• Conduct issue resolution, root cause analysis and remediation.
• Working closely with cross functional teams across the organization.
• Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management.
• Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources.

Personal attributes and skills

• Time Management
• Telephone etiquette
• Communication
• Listening
• Conflict handling
• Soft-skills
• Report writing
• Technical skills

Education and Experience

Education:

• Matric (Essential)
• IT/Software qualification (Essential)

Minimum Experience:

• 1-2 years’ experience as a Support Analyst (Essential)

• SQL knowledge with at least 1 year experience (Essential)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

• Energised and proactive energy, taking ownership of your tasks and seeing them through with focus.
• Organisation skills and attention needed to efficiently manage the daily admin associated with marketing activities.
• Curiosity and eagerness to learn, actively building your skills through ongoing practical experience.
• Efficient handling of our team's logistics and records, such as deliveries, travel arrangements, budgets, etc.
• Provide hands-on support with the physical tasks involved in moving stock, setting up activations and preparing photoshoots.
• Basic understanding of finance, and willingness to assist with budget documents and expense tracking.
• Strong collaboration and effective coordination skills required to take charge of the essential groundwork that keeps projects running smoothly.
  
  

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The HR Administrator is a vital member of the human resources team, providing the backbone of support for HR operations. This role is ideal for individuals who are highly organised, possess strong interpersonal skills, and are passionate about contributing to a positive workplace culture. The HR Administrator ensures that HR processes run smoothly and efficiently, enabling the wider organisation to deliver on its business objectives.

Key Responsibilities:

• Providing relevant administration and co-ordination support.
• Responsible for accurate capture of information on relevant HR systems.
• Preparing and timeously updating People Folders and Employee reports.
• Supporting the A to Z of the People function from Induction to Exits.
• Contractor Administration.
• Frequent and intensive liaison with the Talent Shared Services (TSS) to ensure contracts and all documentation and tasksare executed accurately and issued timeously.
• Support the HR team in managing programs that have financial impact on the firm such as but not limited to Study Assistance program, Workbacks and etc.
• Working with information from multiple data sources and ensuring accuracy.
• Responding accurately to stakeholder queries.
• Taking initiative and being proactive.
• Addressing queries with the relevant people or departments.

HR Policy and Compliance:

• Monitor expiry dates of contracts, work permits, and other employee documentation, and prompt action when renewals are due.
• Responsible for maintaining and updating various tracking sheets and reports on a daily, weekly and monthly process, including (but not limited to) the following: Diversity and Inclusiveness reports, Staff turnover reports, Sick leave and Annual leave report, New Joiners Report,quarterly HR action plan reports, minutes relating to disciplinary and non-performance meetings as well as ad hoc related tasks.
• Support the HR Manager in audits and statutory reporting.

Skills and Competencies:

• Excellent organisational, time management and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to handle sensitive information with discretion.
• Exceptional written and verbal communication skills.
• Ability to work independently and as part of a team.
• Effective problem-solving and decision-making skills.
• An inherent sense of urgency is vital
• Customer service orientation and a proactive approach.

Personal Attributes:

• Professional, approachable, and diplomatic manner.
• High level of integrity and confidentiality.
• Adaptability to changing priorities and a willingness to learn.
• Motivated, energetic, and able to handle multiple tasks simultaneously.
• Ability to multi-task effectively and pay attention to detail.
• Ability to prioritize and use own initiative.
• Ability to serve a workload with conflicting demands from various sources.
• Ability to work under pressure while maintaining an even temperament.
• Reliable and Resilient
• Ability to take ownership of work.
• Ability to work overtime when required
• Ability to maintain confidence, be discreet and exercise good judgment.

To qualify for the role, you must have:

• Minimum 2 years’ experience in a similar HR administrative role.
• Sense of urgency is essential as well as high degree of accuracy and attention to detail.
• Above average computer literacy required (MS Office), with a focus on PowerPoint presentations as well as MS Excel.
• Previous experience in a fast-paced, deadline-driven environment advantageous.

What working at EY offers:

As one of our valued employees in EY, you get to work with inspiring, meaningful, and challenging projects. Our focus is education and coaching alongside practical experience to ensure your personal development. At EY we value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. In addition to these, you will be part of an interdisciplinary environment that encourages high quality and knowledge exchange. Furthermore, we offer excellent working conditions, in a stimulating, inclusive and enjoyable environment. We offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, consulting, strategy and transaction services, we hire and develop the most passionate people in their field to help build a better working world.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

Datacentrix Cape Town is looking for an experienced Support Engineer to provide a high level of support for user and infrastructure environments, ensuring careful and optimal call management and efficiencies.

Job Description

• Ability to correctly analyze and prioritize calls and requests based on business impact, urgency, and financial implications.
• Manage call escalations to 2nd level and specialist support within Datacentrix and customer vendors.
• Must be a team player with the ability to work in and with a virtual team.
• Liaise between users, IT outsource providers, and internal IT processes.
• Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedures as appropriate.
• Identify and escalate persistent incidents.
• Must be available to provide after-hours standby support when required.
• Develop and maintain a professional working relationship with clients and end-users in support of the Service Delivery Manager.
• Confirm call resolution with the end user before closing the call on Heat.
• Maintain service and quality levels according to the company's standards, processes, and procedures.
• Create and update documentation related to all Standard Operating Procedures.
• Communicate technical information effectively to all levels of end-users, including device hardening and vulnerability management.
• Assist with escalations from 1st line support engineers.
• Adhere to established processes and operate within process controls, applying due diligence in following SOPs.

Experience and Qualifications

• Matric or Grade 12.
• A+ or N+ / MCSE or tertiary IT qualification.
• At least 5+ years of experience delivering End User Computing Support Services in a customer environment.
• Experience with Active Directory and GPO (creating users and managing AD).
• Proficient in PC builds and endpoint installations.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours as required.
• Ability to work independently and handle pressurized environments.
• Valid driver’s license and reliable transport, as travel is required.
• Punctuality, discipline, and dedication to effectively executing job requirements.
• ITIL proficiency is an advantage.
• ITIL v2 Foundation preferred.
• Extensive experience supporting Active Directory and multi-vendor hardware platforms.

The HR Administrator is a vital member of the human resources team, providing the backbone of support for HR operations. This role is ideal for individuals who are highly organised, possess strong interpersonal skills, and are passionate about contributing to a positive workplace culture. The HR Administrator ensures that HR processes run smoothly and efficiently, enabling the wider organisation to deliver on its business objectives.

Key Responsibilities:

• Providing relevant administration and co-ordination support.
• Responsible for accurate capture of information on relevant HR systems.
• Preparing and timeously updating People Folders and Employee reports.
• Supporting the A to Z of the People function from Induction to Exits.
• Contractor Administration.
• Frequent and intensive liaison with the Talent Shared Services (TSS) to ensure contracts and all documentation and tasksare executed accurately and issued timeously.
• Support the HR team in managing programs that have financial impact on the firm such as but not limited to Study Assistance program, Workbacks and etc.
• Working with information from multiple data sources and ensuring accuracy.
• Responding accurately to stakeholder queries.
• Taking initiative and being proactive.
• Addressing queries with the relevant people or departments.

HR Policy and Compliance:

• Monitor expiry dates of contracts, work permits, and other employee documentation, and prompt action when renewals are due.
• Responsible for maintaining and updating various tracking sheets and reports on a daily, weekly and monthly process, including (but not limited to) the following: Diversity and Inclusiveness reports, Staff turnover reports, Sick leave and Annual leave report, New Joiners Report,quarterly HR action plan reports, minutes relating to disciplinary and non-performance meetings as well as ad hoc related tasks.
• Support the HR Manager in audits and statutory reporting.

Skills and Competencies:

• Excellent organisational, time management and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to handle sensitive information with discretion.
• Exceptional written and verbal communication skills.
• Ability to work independently and as part of a team.
• Effective problem-solving and decision-making skills.
• An inherent sense of urgency is vital
• Customer service orientation and a proactive approach.

Personal Attributes:

• Professional, approachable, and diplomatic manner.
• High level of integrity and confidentiality.
• Adaptability to changing priorities and a willingness to learn.
• Motivated, energetic, and able to handle multiple tasks simultaneously.
• Ability to multi-task effectively and pay attention to detail.
• Ability to prioritize and use own initiative.
• Ability to serve a workload with conflicting demands from various sources.
• Ability to work under pressure while maintaining an even temperament.
• Reliable and Resilient
• Ability to take ownership of work.
• Ability to work overtime when required
• Ability to maintain confidence, be discreet and exercise good judgment.

To qualify for the role, you must have:

• Relevant HR Qualification / Degree

• Minimum 2 years’ experience in a similar HR administrative role.
• Sense of urgency is essential as well as high degree of accuracy and attention to detail.
• Above average computer literacy required (MS Office), with a focus on PowerPoint presentations as well as MS Excel.
• Previous experience in a fast-paced, deadline-driven environment advantageous.

What working at EY offers:

As one of our valued employees in EY, you get to work with inspiring, meaningful, and challenging projects. Our focus is education and coaching alongside practical experience to ensure your personal development. At EY we value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. In addition to these, you will be part of an interdisciplinary environment that encourages high quality and knowledge exchange. Furthermore, we offer excellent working conditions, in a stimulating, inclusive and enjoyable environment. We offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, consulting, strategy and transaction services, we hire and develop the most passionate people in their field to help build a better working world.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Press Tab to Move to Skip to Content Link

The HR Administrator is a vital member of the human resources team, providing the backbone of support for HR operations. This role is ideal for individuals who are highly organised, possess strong interpersonal skills, and are passionate about contributing to a positive workplace culture. The HR Administrator ensures that HR processes run smoothly and efficiently, enabling the wider organisation to deliver on its business objectives.

Key Responsibilities:

• Providing relevant administration and co-ordination support.
• Responsible for accurate capture of information on relevant HR systems.
• Preparing and timeously updating People Folders and Employee reports.
• Supporting the A to Z of the People function from Induction to Exits.
• Contractor Administration.
• Frequent and intensive liaison with the Talent Shared Services (TSS) to ensure contracts and all documentation and tasksare executed accurately and issued timeously.
• Support the HR team in managing programs that have financial impact on the firm such as but not limited to Study Assistance program, Workbacks and etc.
• Working with information from multiple data sources and ensuring accuracy.
• Responding accurately to stakeholder queries.
• Taking initiative and being proactive.
• Addressing queries with the relevant people or departments.

HR Policy and Compliance:

• Monitor expiry dates of contracts, work permits, and other employee documentation, and prompt action when renewals are due.
• Responsible for maintaining and updating various tracking sheets and reports on a daily, weekly and monthly process, including (but not limited to) the following: Diversity and Inclusiveness reports, Staff turnover reports, Sick leave and Annual leave report, New Joiners Report,quarterly HR action plan reports, minutes relating to disciplinary and non-performance meetings as well as ad hoc related tasks.
• Support the HR Manager in audits and statutory reporting.

Skills and Competencies:

• Excellent organisational, time management and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to handle sensitive information with discretion.
• Exceptional written and verbal communication skills.
• Ability to work independently and as part of a team.
• Effective problem-solving and decision-making skills.
• An inherent sense of urgency is vital
• Customer service orientation and a proactive approach.

Personal Attributes:

• Professional, approachable, and diplomatic manner.
• High level of integrity and confidentiality.
• Adaptability to changing priorities and a willingness to learn.
• Motivated, energetic, and able to handle multiple tasks simultaneously.
• Ability to multi-task effectively and pay attention to detail.
• Ability to prioritize and use own initiative.
• Ability to serve a workload with conflicting demands from various sources.
• Ability to work under pressure while maintaining an even temperament.
• Reliable and Resilient
• Ability to take ownership of work.
• Ability to work overtime when required
• Ability to maintain confidence, be discreet and exercise good judgment.

To qualify for the role, you must have:

• Minimum 2 years’ experience in a similar HR administrative role.
• Sense of urgency is essential as well as high degree of accuracy and attention to detail.
• Above average computer literacy required (MS Office), with a focus on PowerPoint presentations as well as MS Excel.
• Previous experience in a fast-paced, deadline-driven environment advantageous.

What working at EY offers:

As one of our valued employees in EY, you get to work with inspiring, meaningful, and challenging projects. Our focus is education and coaching alongside practical experience to ensure your personal development. At EY we value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. In addition to these, you will be part of an interdisciplinary environment that encourages high quality and knowledge exchange. Furthermore, we offer excellent working conditions, in a stimulating, inclusive and enjoyable environment. We offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, consulting, strategy and transaction services, we hire and develop the most passionate people in their field to help build a better working world.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Please note, the successful candidate will be required to work UK hours , 08:30 to 17:00, Monday to Friday, and therefore will be able to take leave on UK public holidays in place of recognised South African public holidays.

MRI Software is currently looking for a Software Support Analyst , with experience of Oracle PL/SQL . We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of MRI software solutions.

As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.

MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

• Creative and curious troubleshooter
• Good organisation and time management skills
• Strong communication skills with the ability to confidently articulate technical concepts

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.