72 Contract Monitoring jobs in South Africa

Applications are invited for the Network Monitoring Agent position. This is an office-based position, to be based in Plattekloof, Cape Town.

Purpose Of The Role

The Network Monitoring Agent is responsible for the real-time monitoring of network activity, swiftly responding to alerts from network monitoring systems, assessing their customer impact, and proactively driving issue resolution. Acting as the first line of defence against network incidents, this role demands effective communication with affected teams and stakeholders, ensuring minimal downtime and maintaining exceptional customer experience at every stage.

Key Performance Areas would include, but are not limited to:

Real-Time Network Monitoring and Alert Response

• Monitor network systems (Zabbix, Grafana, The Dude) for performance anomalies, service disruptions and triggers.
• Assess the severity and customer impact of incoming alerts.
• Initiate documented troubleshooting steps to resolve issues and independently where possible.
• Log all network incidents clearly and accurately in the ticketing system.
  
  

• Ensure clear and timely communication to relevant stakeholders regarding incident status, impact, and estimated time of resolution (ETA).
• Follow established escalation procedures, engaging higher-level support teams when necessary.
• Proactively chase resolutions, keeping all stakeholders informed at regular intervals until issues are fully resolved.
  
  

• Assess and clearly document customer impacts associated with network alerts and incidents.
• Prioritise incidents based on the level of customer impact and urgency.
• Consistently adhere to agreed-upon Service Level Agreements (SLAs), ensuring timely responses and resolutions.
  
  

• Develop a comprehensive understanding of network infrastructure, monitoring systems, and customer environments.
• Identify opportunities for process improvements, system enhancements, and monitoring optimisations.
• Actively participate in training and knowledge-sharing initiatives within the surveillance team.
  
  

• Accurate Incident Logs.
• Proactive Incident Communication.
• Adherence to SLAs.
  
  

• Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous.
• Experience with ticketing systems in a team-based support environment beneficial.
  
  

• Basic understanding of network protocols (TCP/IP, DNS, DHCP, HTTP, ICMP, SNMP).
• Fundamental network troubleshooting skills advantageous.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
  
  

• Strong communication skills, both written and verbal, for clear stakeholder interactions.
• Attention to detail when logging, updating, and documenting incidents.
• Ability to multitask effectively and prioritise work in a high-pressure, fast-paced environment.
• Demonstrated problem-solving and analytical capabilities.
• Familiarity with SLA principles and their application in a network monitoring context.
• Strong interpersonal skills, able to work collaboratively with cross-functional teams.
  
  

• Grade 12 is required
• A relevant tertiary diploma or degree will be beneficial
  
  

• Preference will be given to suitable Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
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• If you do not hear from us within 4 weeks of applying, please consider your application unsuccessful.

NACOSA is seeking dynamic and detail-oriented Monitoring and Evaluation (M&E) Officers to join our team at the Gauteng office. The primary focus of this role is to ensure the accurate collection, capture, and reporting of programme data from NACOSA’s implementing partners (IPs). The M&E Officer will build the M&E capacity of partners, provide mentorship and support, and ensure timely and reliable programme data to inform decision-making and drive programme success.

About NACOSA

NACOSA (Networking HIV, AIDS Community of South Africa) is a leading non-profit organisation working in communities across South Africa. It focuses on building strong, resilient organisations and communities to respond effectively to HIV, AIDS, TB, gender-based violence (GBV), and broader public health and social challenges.

The duties and responsibilities of the Monitoring and Evaluation Officer will include, but not limited to:

1. Provide input on M&E framework, indicators, target setting, information management system, and M&E tools.
2. Review Implementing Partner (IP) monthly reports for timeliness, accuracy and completeness including identifying and addressing any missing data, inconsistencies, discrepancies, or errors.
3. Facilitate informal capacity building sessions with implementing partners on M&E protocols, including manuals and reference guides, for proper implementation of data capturing and related functions.
4. Conduct M&E site visits to implementing partners to champion data ethics and provide M&E related orientation, training, and mentorship for implementing partners.
5. Track and manage the collection, capturing, analysis & reporting of programmatic data by implementing partners.
6. Compile, interrogate, and analyze data progress towards achievement of goals related to the programme.
7. Provide data verification feedback to IPs and M&E Specialist/ M&E Manager.
8. Assist M&E Specialist/Manager with preparation of reports, presentations, and publications of findings for internal and external stakeholders.

A career opportunity exists at REINHARDT TRANSPORT GROUP (NIGEL) for the position of:

MONITORING CENTRE AGENT

Job Summary

• Continuous monitoring of drivers / vehicles on the LYTEX system.
• Monitor driver behaviour i.e. fatigue, speeding etc
• Manage POD's.
• Respond to e-mails, telephonic communications and provide prompt feedback to the sender i.e. Management, Fleet Controllers, External Call Centres etc.
• Receive and process telephone calls from OPTIX call centre and process accordingly.
• Manage mySHEQ system
  
  

• Matric
• Previous experience in 'n similar position will be an advantage
• Computer literate, must be able to send / receive / process e-mails effectively
• Excellent communication skills on all levels, including telephone etiquette
• Must be able to meet deadlines effectively and on time
• Work shifts, including day and night shift
• Must be willing to work weekends / public holidays
• Own Transport
  
  

CRITICAL PERFORMANCE OBJECTIVES

• Carry out routine and non-routine machinery condition monitoring data collection using data collectors and computerized condition monitoring systems.
• Perform troubleshooting, failure investigation, performance testing of existing equipment, and commissioning checks of newly installed equipment; assist with equipment alignment.
• Conduct vibration analysis and performance evaluation (on compressors, motors, and pumps) as per Preventative Maintenance Schedule and ad-hoc requirements.
• Identify equipment/machinery showing potential mechanical fatigue, report findings, and recommend preventative or corrective actions.
• Assist in troubleshooting and failure investigations (root cause analysis) and coordinate with relevant maintenance Supervisors/Managers.
• Support the Maintenance Manager in developing condition monitoring routines, lubrication routines, and checks for plant equipment.
• Monitor the physical condition of plant assets and report for preventive or corrective actions.
• Perform monthly vibration and heat trend analysis evaluations and submit weekly and monthly reports.
• Participate in audits and reviews of the condition monitoring functions to identify improvements.
• Operate in compliance with Safety, Health, Environment, and Quality Standards and Procedures.

COMPETENCY PROFILE:

Knowledge and skills:

• Hold a minimum of a Technical Grade 12 (NQF Level 4 qualification).
• Completed Vibration Analysis Category I training (ISO 18436-2 and 18463-3).
• At least 2 years of relevant plant maintenance experience, preferably in the water treatment industry.
• Vibration Analysis Category I certified with at least 1 year of relevant experience.
• Experience in condition monitoring and compiling monthly trend reports.
• High computer literacy in MS Office (Excel, Word, PowerPoint).
• Strong planning and logistical skills.
• Valid Code 08 driver’s license; willingness to travel long distances and perform after-hours duties as required.
• Proven record of satisfactory prior performance.
• Good verbal and written communication skills.

Additional requirements:

• List duties and responsibilities clearly on CV.
• No criminal record.
• Medically fit and able to pass a medical examination.

Thank you

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate Education qualifications, has the following vacancy available: Academic Monitoring Officer.

Core Purpose

The Academic Monitoring Officer is responsible for coordinating, managing, and providing support to the Monitoring and Evaluation Department and the institution at all levels to ensure that all internal compliance related to accreditation is aligned to higher education regulatory requirements and any other relevant regulations.

Core Functions

The successful appointee will be responsible for delivering on important accreditation and quality assurance projects, including but not limited to:

• Assume responsibility to coordinate all compliance and regulatory tasks.
• Facilitate the collating, compiling, and submitting the DHET Annual Report in adherence to the guidelines provided by the DHET.
• Ensure that verification of SAQA records and overseeing NLRD uploads to the HEQCIS according to the standardized template issued.
• Review and submit the HEQC accreditation applications and the SAQA and DHET applications in accordance with the criteria specified by each regulatory body.
• Review and submit accreditation applications to the relevant professional bodies as determined by the appropriate committees.
• Evaluate and upload approved HEQC reaccreditation applications for the DHET re-registration cycles and oversee the process by which the programmes were reviewed.
• Monitor, evaluate, and coordinate the implementation of all regulatory requirements and conduct an annual internal institutional regulatory compliance review.
• Attend appropriate meetings, conferences, or workshops held by regulatory bodies.
• Coordinate the provision of timely responses and resolutions.
• Coordinate the collating, compiling, and submitting institutional accreditation applications for regions.
• Review regional report submissions in accordance with internal and external quality assurance requirements.
• Conduct site visits to facilitate quality improvement and training with the regional staff.
• Liaise with regulatory/accreditation body to establish site visit date and requirements inclusive of accommodation/entertainment for the panel.
• Consult with the appropriate stakeholders to develop detailed project plans related to the site visit, including the collation, review, and editing of site visit documentation; logistics planning as well as execution of the site visit itself.
• Manage collection and analysis of information and check that the data is accurate, and that the requirements of the appropriate regulatory body are being met.
• Distill information from a range of sources into a coherent picture that fits with the strategic plan of the institution.
• Research information and evidence not currently available within the Institution, to benchmark against competitors.
• Prepare the panel base room with all site visit documents and equipment requirements.

• Monitor the implementation of the Quality Management System.
• Conduct training for staff regarding the OAMS and the relevant expectations.
• Monitor the implementation of the academic and operational calendar and adherence to deadlines.
• Monitor committee activities and implementation of resolutions.
• Ensure that correct and current documents are maintained on the OAMS.
• Facilitate the submission of quality documents required from departments.
• Monitor the implementation of planned quality improvement initiatives.
• Facilitate the cascading of OAMS to all departments.

• Facilitate the implementation of the QAF/IQF transition to QAP.
• Provide ongoing training for Monitoring and Evaluation staff.
• Monitor the processes by which policies and standard operating procedures across the institution are approved and communicated for implementation.
• Participate in reviewing institutional documents including but not limited to policies, procedures, website content, and other materials for stakeholder consumption.
• Monitor the implementation of the QAP.
• Guide quality assurance activities in the regions.
• Review regional report submissions in accordance with internal and external quality assurance requirements.
• Conduct site visits to facilitate quality improvement and training with the regional staff.

• Demonstrable experience in developing frameworks, plans, and implementing systems and tools to support activities.
• Develop and disseminate quality assurance tools and processes that are fit for purpose.
• Demonstrable experience in coordinating with multiple stakeholders for data collection, data verification, reporting, and dissemination.
• Demonstrable experience in data analysis, data visualization, and report writing.
• Monitor the quality cycle of the measurement tools such as surveys and questionnaires in the institution.
• Track and report on progress against set implementation plans and deliverables.
• Develop and/or review the self-evaluation reports and present them to pertinent committees.
• After receiving the review reports, collaborate with relevant departments to address recommendations and facilitate the submission of improvement plans.
• Follow up on the implementation of these improvement plans and verify the mechanisms for monitoring them.
• Curriculum mapping and review.
• Understanding of assessment strategy development/Bloom's Taxonomy and other research.
• Understanding of Teaching and Learning.

• Postgraduate Diploma in Higher Education Management or equivalent.

• Five years’ experience in Higher Education accreditation and compliance.

• Impeccable English verbal and written skills.
• Demonstrate a thorough understanding of the South African Higher Education landscape.
• Organizational and coordination skills.
• Data analysis and interpretation skills.
• Communication skills, both verbal and written.
• Advanced working knowledge of technology tools such as Excel, Word, PowerPoint, and Outlook.
• Integral knowledge of the higher education framework and relevant legislative requirements both locally and in the regions.

Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation.

• Amazing brand with cutting-edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

EXPERIENCE: 8-10 Years related working experience.

COMMENCEMENT: As soon as possible

ROLE:

Be part of a global team responsible for the development and operation of the GROUP Digital Workspace that includes the product Virtual Device (VDI).

Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide.

The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners.

This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company processes within the Group.

Be involved in the maintenance and operation of a global GROUP Digital Workspace infrastructure for virtual devices.

• Be a maintenance and operations focused team member for our cloud and on premises VDI platforms.
• Make sure that the infrastructure for VDI platforms run smoothly.
• Actively work on constantly improving operational excellence including automation and proactive monitoring approaches.
• Collaborate with an international product team, external providers, vendors and end-users.
• Treat security as a first-class citizen.
• Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability.
• Work with other IT teams on integration of new features and components.

Main function:

• Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure, platform and desktop components.
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
• Continuously work on improving the operational stability.
• Work on automation of platform operations, troubleshooting and maintenance topics.
• Install, configure, maintain and deploy virtual Apps and desktop images.
• Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession.
• Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace).
• Application and Server hardening (e.g., Ivanti).
• Work with Application Monitoring tools.

QUALIFICATIONS/EXPERIENCE

• South African citizens/residents are preferred.
• A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification.
• 5+ years Operations experience with Citrix VDI and App stack.
• Experience with windows desktops and server support.
• Experience with Windows Terminal Server.
• Experience with software packaging and image creation.
• Experience with hardware and software lifecycle.
• Experience with ITIL processes (Problem, Incident, Change management).

ESSENTIAL SKILLS:

• Experience in VMWare Horizon Cloud preferably Next Gen.
• Knowledge of VMWare Workspace ONE Access and Unified Endpoint Management.
• Knowledge of Microsoft Intune.
• Knowledge in Scripting (Powershell).
• Experience in VMWare Intelligence.
• Experience in VMWare Freestyle.
• Experience in operation of Windows Servers (higher than 2016).
• Experience in Windows Client (Windows 10 / 11) OS troubleshooting and patch management.

ADVANTAGEOUS TECHNICAL SKILLS

• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).
• Microsoft W365.
• Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon).
• Automated problem remediation.
• Machine learning (ML) for data analytics.
• Understand Rest API technology.

Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation.

• Amazing brand with cutting-edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

EXPERIENCE: 8-10 Years related working experience.

COMMENCEMENT: As soon as possible

ROLE:

Be part of a global team responsible for the development and operation of the GROUP Digital Workspace that includes the product Virtual Device (VDI).

Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide.

The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners.

This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company processes within the Group.

Be involved in the maintenance and operation of a global GROUP Digital Workspace infrastructure for virtual devices.

• Be a maintenance and operations focused team member for our cloud and on premises VDI platforms.
• Make sure that the infrastructure for VDI platforms run smoothly.
• Actively work on constantly improving operational excellence including automation and proactive monitoring approaches.
• Collaborate with an international product team, external providers, vendors and end-users.
• Treat security as a first-class citizen.
• Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability.
• Work with other IT teams on integration of new features and components.

Main function:

• Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure, platform and desktop components.
• Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
• Continuously work on improving the operational stability.
• Work on automation of platform operations, troubleshooting and maintenance topics.
• Install, configure, maintain and deploy virtual Apps and desktop images.
• Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession.
• Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace).
• Application and Server hardening (e.g., Ivanti).
• Work with Application Monitoring tools.

QUALIFICATIONS/EXPERIENCE

• South African citizens/residents are preferred.
• A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification.
• 5+ years Operations experience with Citrix VDI and App stack.
• Experience with windows desktops and server support.
• Experience with Windows Terminal Server.
• Experience with software packaging and image creation.
• Experience with hardware and software lifecycle.
• Experience with ITIL processes (Problem, Incident, Change management).

ESSENTIAL SKILLS:

• Experience in VMWare Horizon Cloud preferably Next Gen.
• Knowledge of VMWare Workspace ONE Access and Unified Endpoint Management.
• Knowledge of Microsoft Intune.
• Knowledge in Scripting (Powershell).
• Experience in VMWare Intelligence.
• Experience in VMWare Freestyle.
• Experience in operation of Windows Servers (higher than 2016).
• Experience in Windows Client (Windows 10 / 11) OS troubleshooting and patch management.

ADVANTAGEOUS TECHNICAL SKILLS

• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).
• Microsoft W365.
• Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon).
• Automated problem remediation.
• Machine learning (ML) for data analytics.
• Understand Rest API technology.

Key Duties and Responsibilities:

• Ensuring that clients due diligence is collected to the appropriate standard in line with our internal policies and procedures.
• Conduct Periodic Reviews, record any deficiencies and generate action points for remediation.
• Conduct client screening using our screening system and open-source searches.
• Monitor and analyse the results of the automated ongoing screening system and conducting research on relevant parties where potential adverse matches are identified.
• Conduct compliance monitoring in accordance with the compliance monitoring programme, to ensure compliance with all regulatory requirements and AML/CFT/CPF, record deficiencies and generate remediating action points.
• Assist in the development, implementation, and continuous improvement of internal policies and procedures to ensure operational efficiency and compliance.
• Assist in the development and delivery of training materials for staff members on compliance topics.
• Assist in providing day to day support/guidance to the staff as required in respect of compliance and AML/CFT/CPF matters.
• Participate in training sessions to increase your knowledge and understanding of the regulatory environment.
• Complete any other duties as and when required to drive business success.
• Assisting with the project management of new initiatives.
• Adopt and reflect the company values.

Competencies

• Experience of working in a compliance environment.
• An ability to articulate complex issues in a clear and concise manner.
• An aptitude for problem solving.
• A methodical approach to tasks with a strong focus on attention to detail.
• Experience in collating and summarising data.
• Excellent organisational skills; prioritising, achieving deadlines.
• Consistently work at the standard required by the team and business.
• A willing and flexible attitude to working hours to support team and business needs, as required.

You will conduct sampling to ensure the Company adheres to its Policies, Procedures & Controls with the use of the Compliance Monitoring Program & Periodic reviews.

Key Duties and Responsibilities:

• Ensuring that clients due diligence is collected to the appropriate standard in line with our internal policies and procedures.
• Conduct Periodic Reviews, record any deficiencies and generate action points for remediation.
• Conduct client screening using our screening system and open-source searches.
• Monitor and analyse the results of the automated ongoing screening system and conducting research on relevant parties where potential adverse matches are identified.
• Conduct compliance monitoring in accordance with the compliance monitoring programme, to ensure compliance with all regulatory requirements and AML/CFT/CPF, record deficiencies and generate remediating action points.
• Assist in the development, implementation and continuous improvement of internal policies and procedures to ensure operational efficiency and compliance.
• Assist in the development and delivery of training materials for staff members on compliance topics.
• Assist in providing day to day support/guidance to the staff as required in respect of compliance and AML/CFT/CPF matters.
• Participate in training sessions to increase your knowledge and understanding of the regulatory environment.
• Complete any other duties as and when required to drive business success.
• Assisting with the project management of new initiatives.
• Adopt and reflect company values.

Competencies

• Experience of working in a compliance environment.
• An ability to articulate complex issues in a clear and concise manner.
• An aptitude for problem solving.
• A methodical approach to tasks with a strong focus on attention to detail.
• Experience in collating and summarising data.
• Excellent organisational skills; prioritising, achieving deadlines.
• Consistently work at the standard required by the team and business.
• A willing and flexible attitude to working hours to support team and business needs, as required.