15 Contract Lifecycle jobs in South Africa

A dynamic and data-driven CRM & Lifecycle Manager in Cape Town is needed to own and lead the full retention and lifecycle marketing strategy. If you’re passionate about creating personalized, automated campaigns that keep players engaged and returning for more – this is your chance to make a major impact.

Your key job responsibilities as the CRM & Lifecycle Manager in Cape Town, South Africa will include:

• The CRM & Lifecycle Manager will be responsible for designing and executing player engagement strategies across the full lifecycle. From onboarding to reactivation, you’ll drive communications that are timely, relevant, and ROI-focused.
• Managing all retention channels including SMS, push notifications, in-app messages, and beyond.
• Designing and executing automated lifecycle journeys informed by player behaviour and segmentation.
• Building targeted campaign strategies for all player segments – new, active, dormant, VIP – with special focus on SMS-driven communication.
• Collaborating with Product and Content Marketing to craft compelling, on-brand campaigns.
• Developing and continuously optimising win-back and reactivation campaigns.
• Monitoring performance, running A/B tests, and tweaking strategies based on data insights.
• Working cross-functionally with acquisition, product, content, and customer support to deliver a seamless and engaging user experience.

Requirements for this CRM & Lifecycle Manager job in Cape Town, South Africa :

• Hands-on experience in CRM, retention, or lifecycle marketing (ideally 3–5+ years).
• Exposure to iGaming and/or African markets will be a strong advantage.
• Deep understanding of automation tools, segmentation strategies, and campaign flows.
• Experience planning and executing multichannel campaigns across regions.
• Confident working with data dashboards and campaign performance metrics.
• Ability to tailor lifecycle strategies to different market and regional dynamics.
• Analytical thinker with a proactive mindset and strong attention to detail.
• Exceptionally organised, with the ability to juggle multiple campaigns and deadlines.
• A collaborative team player who thrives in fast-moving environments.
• Creative and strategic with a clear results-driven approach.

Ready to drive retention, boost engagement, and build a CRM engine that performs? If you’re excited by the power of personalised communication and want to lead retention in a fast-paced digital environment – let’s talk. Apply now and help shape meaningful player journeys from day one. Kindly send your CV through to for this exciting CRM & Lifecycle Manager in Cape Town, South Africa .

Team: Growth / Marketing|Manager: Marketing Manager|Type: Full-time, remote (Americas time zones)|

What you’ll do

• Write and schedule daily social posts (Instagram, TikTok, X) that speak to a consumer audience.
• Draft and send promotional and nurture emails / texts in HubSpot or HighLevel.
• Keep a 30-day content calendar up to date and flag gaps early.
• Design quick-turn graphics and short videos in Canva or CapCut—no agency delays.
• Reply to DMs and comments to keep the community engaged.
• Track basic metrics (opens, clicks, follows, views) in Google Sheets and share a weekly recap.
• Maintain tidy lists in the CRM and tag contacts for future campaigns.
  
  

• 0–2 years in marketing, social media, or content creation (internships count).
• Comfortable writing short-form copy that feels human and on-brand.
• Basic hands-on time with any email platform (Mailchimp, HubSpot, Klaviyo, etc.).
• Working knowledge of Canva or CapCut and a portfolio link with at least two samples.
• Organized—able to juggle multiple posts, drafts, and deadlines without dropping balls.
• Fluent written English.
  
  

• Exposure to SMS tools or WhatsApp marketing.
• Familiarity with AI helpers like ChatGPT for first-draft copy.
• Beginner’s grasp of Zapier or Make automations.
• Spanish or Portuguese for social replies.
  
  

• Publish a full month of on-time social content with average engagement ≥ last quarter.
• Launch your first B2C email blast hitting ≥20 % open rate.
• Build a single Google Sheet that tracks followers, email opens, and SMS clicks in one view.
• Streamline at least one manual task with a Zapier zap (e.g., new TikTok video → CRM tag).
  
  

• 100 % remote, async-friendly culture.
• Real ownership: the content you ship goes live the same day and reaches thousands of consumers.

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Email Deliverability and Lifecycle Manager – Night Shift (Australia Hours)

Work from our offices in Sandton, Durban, Cape Town, or Kenya

TalentMatch connects experienced professionals in South Africa (just like you!) with international employers from around the world (places like the USA, Australia, the UK, India, and Europe). Since 2016, we’ve been providing employability services to professionals across technology, finance, digital marketing, graphic design, and more. We currently have several permanent roles available at our offices in Cape Town (Wynberg), Johannesburg (Sandton) and Durban (Umhlanga) working for incredible international companies.

We are on the hunt for a Email Deliverability and Lifecycle Manager to join our client’s team.

What You’ll Be Doing ?

As an Email Deliverability and Lifecycle Manager , you will be the driving force behind ensuring our messages land in inboxes and our customers receive the right communication at the right time. You will manage email deliverability health, protect sender reputation, and design automated lifecycle journeys that boost engagement, retention, and revenue across multiple channels.

Key Responsibilities:

• Monitor and maintain email deliverability health — track inbox placement, sender reputation, bounce rates, and spam complaints.
• Segment and personalise campaigns using behavioural, transactional, and demographic data.
• Integrate and manage omnichannel engagement platforms (Salesforce, Braze, Iterable, Mailjet, HubSpot) with e-commerce systems such as Shopify.
• Analyse campaign performance data , prepare reports, and make recommendations for continuous improvement.
• Maintain clean and compliant subscriber lists by managing list hygiene and opt-in/opt-out preferences.
• Ensure compliance with global email marketing regulations (GDPR, POPIA, CAN-SPAM, CASL).
• Collaborate with marketing, product, and data teams to align lifecycle strategies with broader business goals.

Requirements:

• 3 to 5 years of experience managing email deliverability and lifecycle marketing campaigns.
• Hands-on experience with at least one enterprise-level omnichannel marketing platform such as Salesforce Marketing Cloud, Braze, Iterable, Mailjet, or HubSpot.
• Experience integrating marketing platforms with e-commerce systems such as Shopify.
• Proven knowledge of email deliverability best practices , including sender reputation management, inbox placement, and email authentication protocols.
• Strong skills in audience segmentation, personalisation, and automation workflows .
• Solid understanding of global email marketing compliance regulations such as GDPR, POPIA, CAN-SPAM, and CASL.
• Strong communication and collaboration skills to work cross-functionally with marketing, product, and data teams.

Where and how you can work

To be successful, you'll need to:

• Work on-site from our office in Ilovo, Sandton
• Be willing to work non-traditional South African office hours.
• Be excited about a global opportunity with an international company.
• Have excellent written and verbal communication skills in English.

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance our clients' businesses and their culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing
• Industries Digital Accessibility Services

Referrals increase your chances of interviewing at talent match africa. by 2x

Get notified about new Email Marketing Specialist jobs in Johannesburg Metropolitan Area .

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 2 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Sandton, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 5 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa $1,500.00-$,500.00 1 month ago

Johannesburg, Gauteng, South Africa 1,500.00- 1,500.00 1 month ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1,500.00- 1,500.00 2 months ago

Johannesburg, Gauteng, South Africa 2 days ago

City of Johannesburg, Gauteng, South Africa 5 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 5 days ago

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Job Overview

This is a senior role on our Global Business Operations team. It will be responsible for providing strategic input for proposals and budgets in one of IQVIA's specialist areas.

This is a fully remote role, with options for hybrid work at our offices in South Africa, Bulgaria, Romania, Slovakia, and other European countries. We encourage candidates with contracts and proposals experience in a CRO environment to apply or get in touch.

Essential Functions

1. Manage the day-to-day contract, proposal, and other processes for large, complex contracts.
2. Act as a regional expert on contracts, proposals, and other designated processes; serve as the key interface for assigned customers, ensuring consistency in approach, metrics, and format.
3. Manage project requirements, identify discrepancies, and interact with customers to resolve issues.
4. Develop and implement processes aimed at increasing customer satisfaction and creating efficiencies while maintaining consistency among teams.
5. Provide strategic guidance on projects and initiatives with minimal oversight.
6. Support the development and negotiation of Master Service Agreements (MSA).
7. Develop a comprehensive understanding of and ensure compliance with all processes and policies related to contracts and proposals.
8. Act as the primary internal customer interface, developing and maintaining key relationships.
9. Participate in bid defenses, customer meetings, and task forces as required.
10. Provide advice, support, and mentorship to colleagues.
11. Perform other duties as assigned.

Qualifications

• Bachelor's Degree in Life Sciences, Business Management, or a related field, with 7+ years of experience in Contracts or Proposals, or an equivalent combination of education, training, and experience.
• Knowledge of the CRO industry.
• Proficiency in Microsoft Excel, Word, and understanding of costing models.
• Strong knowledge of contract, proposal, and budget processes; ability to interpret budgets and protocols.
• Strong analytical skills and excellent verbal and written communication skills.
• Ability to establish and maintain effective working relationships with colleagues, managers, and customers.

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We are committed to pushing the boundaries of human and data science to make a significant impact—helping our customers create a healthier world. Learn more at our website.

Description

Our innovative digital bank is in search of a skilled CRM & Lifecycle Marketing Specialist to support the development and execution of targeted customer communications & other direct marketing campaigns across email, WhatsApp, in-app messaging, SMS, and more. This role will manage lifecycle campaigns from brief to conception to execution, working closely with cross-functional teams including Brand, Data, and Product to ensure messages are relevant, timely, and impactful.

Reporting to the Head of Digital Marketing, and with a focus on personalised, data-driven journeys, the ideal candidate will help deepen prospect & customer engagement, improve onboarding and conversion, and drive lifetime value. They will also ensure all messaging aligns with performance, brand and compliance standards.

KEY RESULT AREAS

• Own the end-to-end process for lifecycle and customer communications campaigns : from intake and brief development, to journey mapping, creative approval, build, QA, launch, and reporting.
• Build and manage automated, multi-channel journeys (email, push, in-app, SMS) in Braze across all customer lifecycle stages : onboarding, engagement, reactivation, win-back, and service updates.
• Work closely with the Brand team to ensure message tone, creative and design align with brand identity and customer experience principles.
• Collaborate with the Data and Martech teams to define segments, triggers, and data integrations that power personalisation and relevance.
• Manage the campaign calendar for CRM and lifecycle comms, ensuring it complements broader marketing and product activity.
• Develop and execute A / B tests, message variants, and channel optimisation strategies to improve open rates, conversions, and engagement.
• Track performance using Braze, GA4, mParticle or similar tools -analyse results and provide clear insights and recommendations.
• Ensure POPIA-compliant communications and manage approvals with legal, compliance, and other relevant stakeholders.
• Partner with Product and Customer Service teams to support in-app comms, operational notices, and customer engagement flows.
• Identify opportunities to automate, personalise, and scale communications for better customer outcomes and marketing efficiency.

ROLE REQUIREMENTS

Skills

Accounting, Action Planning, Adaptive Thinking, Agile Project Management, Brand Development, Budget Management, Commercial Acumen, Customer-Focused, Data Compilation, Evaluating Information, Executing Plans, Market Analysis, Media Management, Public Relations (PR) Management, Target Market Segmentation

Competencies

Business InsightCommunicates EffectivelyDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesOrganizational SavvyPlans and Aligns

Education

Closing Date

15 August 2025 , 23 : 59

As an Incident Manager, you will be responsible for managing the entire lifecycle of IT incidents from initial report through to resolution. You will utilize your technical knowledge and ITIL foundation to handle incidents with precision and reliability, maintaining high standards of customer service.

Key Responsibilities:

• Oversee and manage the incident lifecycle from detection to resolution.
• Ensure timely and effective communication with stakeholders regarding incident status.
• Utilize ITIL principles to handle incidents according to established procedures.
• Apply basic technical understanding of IT and networking to support incident resolution.
• Demonstrate confident and competent behavior when interacting with customers, particularly via phone.
• Manage stress effectively and maintain a proactive approach to incident management.
• Ensure precision and reliability in all aspects of incident handling.

Qualifications:

• 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
• ITIL Foundation certification is required.
• Basic technical understanding of IT and networking.
• Proficient in German and English at a C1 level.
• Demonstrated confident and competent behavior, particularly in phone communication.
• High stress tolerance, proactive attitude, and precision in work.

What We Offer:

• Competitive salary and benefits package.
• A collaborative and supportive work environment.

Note: This job posting is active and accepting applications. Surgo (Pty) Ltd is committed to diversity and encourages applicants from all backgrounds, including people with disabilities. Due to high application volume, feedback may take up to three months. Your CV will be stored for future opportunities unless you request otherwise by emailing