72 Contract Excellence jobs in South Africa

Function: Food Solutions

Work Level: 2B

Reports to: GM/Head of Country

Scope: South Africa

Location: Durban/Johannesburg

Terms & Conditions: Full time, Office based

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that has a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

UFS

Unilever Food Solutions (UFS) is the €2.5bn+ foodservice division of Unilever, across 22 Multi Country Organizations (MCOs) in 72 countries. It leads the dynamic food service market across its categories and has ambitious growth objectives. We service operators via providing solutions for restaurants, hotels, contract and independent caterers and Deli's.

UFS is accelerating its digital transformation to fuel growth through data driven and technology enabled go-to-market capabilities.

JOB PURPOSE

The role is an end-to-end key country leadership role which starts from strategy and planning and ensures great operational execution in the field, enabled by data driven analytics.

Leading a team of data analysts, who are responsible for business reporting and insights, you and the team don't just answer questions, you help the business ask better ones.

You turn data into clarity, not just charts, with insights that enables data led business actions.

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are data driven, digitally focused and love to storytell meaningful wins from data, then this role is just for you

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Leads Business Excellence Strategy & Prioritization for South Africa, in line with IBP plans as agreed with Country Lead.
• Develop and oversee the data insights strategy, ensuring alignment with business goals and KPIs.
• Country owner for Reach & Penetration OKRs.
• Acts as the strategic integrator across CD and Marketing to ensure unified alignment of business targets and cross-functional target alignment.
• Manages local market specific reporting in alignment with UniOps lead ensuring

local reporting is not duplicated within regional reporting.

• Drive adoption of reporting utilisation across business to move towards becoming a fully business data driven entity via meaningful insights and data led decisions.
• Spearhead collection of external SSD working with CD Leaders to gather SSD from all Trade Partners. Plan, design and implement SSD roadmap as part of continuous data improvement.
• Leads management: report on lapsed & existing customer lead management flows and support new customer flow.
• Acts as functional expert on initiative adoption and implementation in CD, with specific focus on CD implementation of CX initiatives across all local CD teams.
• NRM Analysis – Drives focus on CD ROI promos and marketing activations based on CD & Marketing activity grids as well as promotional spend vs outcome.
• Provides data driven insights to all incentive designs and reviews key incentives to improve design.
• Change Leader for CX transformation in the country; acts as custodian of technology and improvement across commercial teams (CRM, UDL)
• Responsible for BEX budget in country P&L which includes CRM, Data automation and enhancement costs including forecasting, actuals and contract negotiations with external suppliers.
• Governs Data Quality and Standardization of measurement within the country, including data legislation and integration of external data sources into UDL, in adherence to local POPI regulations.
• Data Harmonization: Ensures local market data is fully integrated to UDL, and quality/frequency is at highest standard.

Key Interfaces

o Direct Reports – Data Analyst x 4 / CEXP & DSR Team x 2

o CD Lead , Territory Lead, Trade Lead, Chains Lead, Marketing Lead,

o PU BEX Lead, PU CX Lead, PU UniOps Team

Experiences & Qualifications

Essential:

o Strong operational and strategic understanding of B2B and/or FMCG models with RTM

o 10+ years of total professional experience with 3+ years focus on Business Excellence leadership role

o Passion for data with a proven track record with business delivery through data & analytics initiatives.

o Ability to articulate complex business problems into clear actions and deliverables via meaningful data storytelling.

o Ability to work in dynamic environments and manage multiple priorities, with Agility to adapt to change when needed.

o Ability to influence without authority.

Desirable:

o Project Management Experience

o Digital Marketing/eCommerce

o Customer Journey Mapping

Skills

• Business Acumen
• Data Analytics
• Data Visualization
• Communication Skills
• Presentation Skills
• Selling Skills

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever Behaviours:

• Focus on What Counts: We ruthlessly prioritize what really, really matters, and so do fewer things brilliantly.

We set clear & stretching goals and recognize maximum performance impact

It is not about reducing ambition or effort; or running after the 'new & shiny'.

• Care Deeply: We care deeply about how consumers experience our brands every day, everywhere; our people's growth and development, our impact on the planet.

We care about our performance, to a point where it hurts when we don't win.

• Stay Three Steps Ahead: We think boldly and creatively to make breakthroughs in performance.

We are always curious and confident - anticipating and staying ahead of consumer needs and external trends to beat the competition.

• Deliver with Excellence: We deliver everything we do, with excellence and pace.

We take personal ownership and hold each other to account - always finding a way to do what we said we will do.

Unilever embraces diversity and encourages applicates from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

We are looking for a motivated and empathetic Customer Excellence Associate to join ThesisAI, a fast-growing US-based AI SaaS company helping students and researchers write smarter.

This is a junior or student-level position, ideal for someone who enjoys helping people, communicates clearly, and wants to grow in a dynamic tech startup. The role is hybrid, based in Cape Town (Neighbourgood Coworking, De Waterkant), with flexible working hours.

Responsibilities

• Handle customer chat support and assist users with questions about features, billing, and product setup.

• Gather and report customer insights and feedback to the team.

• Support sales by guiding users toward the right subscription plans.

• Manage customer data and user details in the admin panel.

• Use the Stripe payment dashboard to review transactions, payments, and refunds.

Requirements

• Currently a student or recent graduate with an academic background.

• Strong written and verbal communication skills in English.

• Patience, empathy, and attention to detail.

• Reliable, organized, and comfortable working with digital tools.

• Eagerness to learn about AI, SaaS, and customer experience.

Contract Details

• Type: Independent contractor (not employment under South African labour law).

• Hours: 15–30 per week, flexible schedule (suitable for students). Important is to be online every day at least two times and check incoming tickets.

• Location: Hybrid/Remote, De Waterkant, Cape Town.

About ThesisAI

ThesisAI helps students and researchers create professional academic and scientific documents using AI, with advanced citation and multilingual support.

Equal Opportunity & Privacy

ThesisAI is an equal opportunity company. We value diversity and inclusion and welcome applicants from all backgrounds.

By applying, you consent to ThesisAI processing your personal information in accordance with the Protection of Personal Information Act (POPIA) for recruitment purposes.

This Key operational leadership position focuses on all aspects that impact manufacturing activities and identify process improvement opportunities (remove waste, enhance agility, reduce costs) and help create a sustainable competitive advantage through the use of Continuous Improvement / Lean principles and methods.

Duties and Responsibilities

• Drives OPEX efforts in line with the Astec Group requirements.
• Leads team of Manufacturing Engineers with focus on "Design for Manufacturing".
• Works closely with Quality team to identify, design and implement opportunities for improvement.
• Leads Continuous Improvement (CI) events which may include Kaizen Events, 5S, Kanban, Value Stream Mapping, Theory of Constraints Projects, Set-Up Time Reduction, Defect Prevention, Operator and Leadership Development.
• Develops and deploys an effective measurement and reporting system for progress monitoring, strategic alignment and focus.
• Guides and manages CI Projects across organization as identified. Active hands-in Project Management and relentless execution.
• Interacts and communicates with all stakeholders which may include managers, operators, suppliers and customers to help establish CI and Complete Quality.
• Reduces Value Stream cycle times to continually enhance agility through waste elimination & process flow improvements throughout the organization.
• Improves Organizational Capacity around Lean knowledge.
• Preparation of relevant corporate reports and engagement with corporate leadership as required.
• Ensuing compliance to QMS standards.

Qualifications:

• B.Tech degree in Engineering (Mechanical or Industrial) or closely related degree.
• Project Management certification would be highly advantageous.

Experience:

• 10+ years' experience in a Continuous Improvement role within a manufacturing environment. It is key that the Individual demonstrates successful execution of projects cross functionally.
• Experience in leading a Lean transformation in a manufacturing environment.

Character:

• The position calls for a hands-on individual who lives up to the standards of relentless execution and passion for continuous improvement.
• Demonstrated problem solving and project management skills.
• Conceptual Thinking – ability to think in terms of abstract ideas.
• Must have a win-win mentality & the ability to overcome obstacles, both technical & non-technical.
• Strong facilitation & training skills needed to deliver Quality and Lean Manufacturing concepts, principles & practices.
• Ability to work well with other. Must have strong team-building skills and be successful in facilitating team-based initiatives.

Computer Proficiency:

• Strong computer skills including Microsoft Office, ERP and other applicable programs.
• Ability to prepare and deliver effective presentations.

Other:

• Requires steady energy and focused planning and organizing skills.
• Requires excellent written and verbal communication skills, business process improvement knowledge, and ability to train others with diverse backgrounds and education levels.
• Ability to perform work in a heavy industrial setting.

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

Our journey at Betway Africa started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As an Operations Excellence Analyst you'll be identifying inefficiencies, driving process improvements, and enabling strategic initiatives across functions and regions.

What you'll be doing

As part of your role, your responsibilities will include:

• Analyse business processes and operational gaps to identify inefficiencies and improvement opportunities
• Conduct root cause analysis and lead continuous improvement initiatives to reduce friction and enhance customer experience
• Map and optimise workflows to improve service delivery and operational effectiveness
• Coordinate and support strategic projects from planning through execution, ensuring timely delivery and stakeholder alignment
• Collaborate with internal teams to ensure tools and solutions are delivered according to business requirements and timelines
• Support testing phases including quality assurance, UAT, and post-implementation validation
• Track progress, manage dependencies, monitor risks, and communicate updates and changes to relevant stakeholders
• Build and maintain strong relationships with key vendors, ensuring a clear understanding of their tools and capabilities
• Understand country-specific needs and ensure correct tools, products, and processes are implemented to support local requirements and compliance
• Provide data-driven insights through transformation, visualisation, and analysis to support strategic decision-making
• Stay informed on regulatory, technological, and industry developments to maintain best-in-class practices
• Provide benchmarking analysis, trend identification, and strategic recommendations
• Collaborate with stakeholders to define and prioritize business needs and facilitate workshops to drive alignment
• Monitor and report on performance metrics and improvement outcomes
• Maintain documentation, track milestones, and manage change requests

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Experience in operations within online betting, iGaming, or other regulated digital businesses
• Strong business analysis capabilities including process mapping, requirement gathering, and identifying root causes
• Proven analytical and problem-solving skills with a process-driven mindset and continuous improvement experience
• Experience in project coordination and managing multiple initiatives across cross-functional teams, with a track record of delivering on time and within scope
• Ability to manage stakeholder relationships, drive alignment, and collaborate effectively across compliance-heavy environments
• Proficiency in data analysis, visualization, and reporting using tools such as Excel, Power BI, Microsoft Office Suite (Word, Project, PowerPoint), Jira, Confluence, and other project and data platforms to support analysis and delivery.
• Understanding of testing and QA processes including UAT and post-implementation validation
• Knowledge of regulatory frameworks and operational compliance standards, including AML, KYC, Fraud, and Responsible Gambling
• Ability to manage vendor relationships and understand technical tool capabilities
• Adaptability to support country-specific needs and ensure successful localized implementation
• Familiarity with IT systems and processes for storing, sharing, and retrieving organizational information
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• High attention to detail, accountability, and resilience in fast-paced, high-volume environments
• Demonstrated ability to deliver high-quality outputs and maintain effectiveness in dynamic situations
• Customer-first mindset with a strong focus on enhancing the player journey

Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:

• We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on

It's fun to work in a company where people truly BELIEVE in what they're doing

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Purpose & Overall Relevance For The Organisation
This role is responsible for maximising the profitability of the Retail Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores across EM South.

Key Responsibilities

• Support the Retail & Consumer Excellence Director to deliver on large scale strategic projects and operational consistencies across EMS.
• Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.
• Complete pre-project analysis, capturing current processes and practices across EMS and seek out existing best in class resources from Global and other markets.
• Build comprehensive plans for each project including success measures from all stakeholders, commercial implications, and timelines.
• To lead & support on key retail initiatives & projects across EMS Stores.
• Gain feedback and buy in from key stakeholders on policy/project drafts to ensure end product is understood and supported.
• Track progress of ongoing initiatives.
• Work closely with Local Operations on KPI opportunities and initiative needs to help achieve top line success.
• Drive a culture of sharing and adopting global best practices across all EMS
• Act as a single point of contact for retail initiatives and best practices across EMS and work closely with the Retail Consumer Excellence Director for each excellence project.
• Train retail staff in the operation of tools, methods and Global/Market initiatives directed by the Global and EM Retail Consumer Excellence teams.
• Conduct frequent trade zone visits across all assigned EMS stores.
• Collaborate closely with local operations, Store Development, and Inventory Controllers to enhance back of house operations, layouts and management across EMS.
• Deep dive existing operational tools utilized across EMS to review opportunities for enhancements.
• Other duties as requested by your manager.

Key Relationships

• Store Operations
• EMS Retail Operations leads
• EMS Finance, Legal, B&M, Sales Academy, IT
• EMS Country Retail stakeholders
• EMS Retail Consumer Excellence Team
• Emerging Markets DTC team

Knowledge, Skills And Abilities

• Advanced user of MS Office suite of products
• Strong influential skills and understanding of the organization
• Project Management

Requisite Education And Experience / Minimum Qualifications

• University degree in business, ideally with sales focus or equivalent professional experience.
• 4-5 years Retail operations experience.
• Understanding of Retail, Finance, Internal Control.
• Industry experience in Sports/Fashion/FMCG.
• Project Management experience

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, tech-driven environment where your communication skills and problem-solving abilities shine? We're looking for a Customer Excellence Agent who will focus on outbound ticket management and live chat, ensuring our customers feel heard, supported, and valued—every step of the way.

The Role
As a key member of our Customer Excellence team, you'll be the voice of brsk—resolving issues, offering guidance, and ensuring a seamless experience across all support channels. Your primary focus will be managing outbound support tickets, live chat interactions, and responding to customer queries.

Key Responsibilities

• Deliver a 24/7, 365-day support experience as part of a monthly shift roster.
• Manage and resolve outbound support tickets with empathy and efficiency.
• Provide real-time assistance via live chat, ensuring first-contact resolution.
• Monitor and respond to customer messages and comments across social media platforms (e.g., Facebook, Twitter/X, Instagram).
• Handle fault reporting across multiple channels: call centre, email, social media, and walk-ins.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records and adhere to service level agreements (SLAs).

What You Bring

• 2+ years' experience in a call centre or customer support environment.
• 1+ year in second-tier resolution, team leadership, or NOC support.
• Strong experience with ticketing systems, CRM tools and social media management.
• Proven ability to manage live chat and social media interactions with professionalism and brand voice.
• Excellent written and verbal communication skills.
• Strong time management, attention to detail, and a proactive mindset.
• Technical understanding of telecommunications and networking is a plus.

Tech & Tools

• Highly computer literate with experience using Microsoft Office.
• Comfortable working remotely with your own reliable laptop and strong internet connection (monthly WFH and connectivity allowance provided).
• Although this is a remote role, we would like you to meet with the other members of the Customer Experience and Support team for team meetings and training, therefore you will be based in or around Johannesburg.
• Please note this a FTC for 3-months with the possibility of becoming permanent.

Why Join brsk?

• Be part of a dynamic, customer-obsessed team.
• Make a real impact in a fast-growing tech company.

Ready to put customers at the heart of everything you do—across every channel?
Apply now and help us shape the future of customer experience at brsk.

Permanent

Roodepoort

Overview
We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

• The Trainer is responsible for developing and delivering training programs to ensure that warehouse and transport division staff are fully competent in business processes, operational procedures, and role-specific practical applications.
• This role ensures staff members meet required competency standards through assessment, coaching, and ongoing development interventions.

Key Responsibilities

Training & Development

• Develop, implement, and facilitate training programs for warehouse and transport division employees.
• Ensure training materials are aligned with company policies, industry standards, and regulatory requirements.
• Provide hands-on, practical training tailored to each role within the warehouse and transport functions.
• Conduct refresher training sessions periodically to maintain high operational standards.

Competency Assessment

• Assess employee competence through observation, practical assessments, and structured evaluations.
• Identify skills gaps and recommend appropriate training interventions.
• Ensure compliance with competency-based training frameworks and regulatory requirements.

Practical Training & Coaching

• Deliver on-the-job training and coaching to employees to improve their practical execution of tasks.
• Use real-world scenarios and simulations to reinforce learning.
• Support employees in mastering standard operating procedures (SOPs) and best practices.

Compliance & Safety Training

• Conduct training on safety, health, environment, risk, and quality (SHERQ) standards.
• Ensure all employees understand and comply with safety protocols in the warehouse and transport environment.
• Assist in developing and maintaining a safety-conscious workforce.

Training Evaluation & Reporting

• Monitor training effectiveness through feedback, performance tracking, and reporting.
• Maintain training records, attendance logs, and assessment reports.
• Provide recommendations for continuous improvement in training content and delivery.

Collaboration & Stakeholder Engagement

• Work closely with HR, Operations, and SHERQ teams to align training with business needs.
• Engage with supervisors and managers to understand role-specific challenges and tailor training accordingly.
• Assist in developing a learning culture within the organization.

Compliance & Safety Training

• Ensure all employees complete legally required training (e.g., SHERQ compliance, equipment handling).
• Decide when refresher training is necessary for safety-critical roles.

Continuous Improvement & Process Enhancement

• Identify gaps in current training programs and decide on updates or new learning initiatives.
• Recommend process improvements to leadership based on training observations and employee feedback.

Key Relationships

Internal Customer Relationships

• Warehouse & Transport Employees – Primary trainees who rely on the Trainer for skills development, coaching, and competency assessments.
• Supervisors & Line Managers – Collaborate with them to identify training needs, track employee progress, and ensure training aligns with operational goals.
• HR & Learning & Development Teams – Work closely with HR/L&D to align training programs with company policies, compliance requirements, and employee development plans.
• SHERQ Team – Ensure that training aligns with health, safety, environmental, and quality compliance standards.
• Operations Leadership – Provide insights into workforce readiness and training impact on operational efficiency.

External Customer Relationships

• Regulatory & Compliance Bodies – Engage with external accreditation bodies or regulatory agencies to ensure training meets industry and legal standards.
• Training Vendors & Partners – Liaise with external trainers, consultants, and learning material providers for specialized training interventions.
• Technology & Equipment Suppliers – Coordinate with vendors who provide training on new warehouse or transport technology and equipment.

Qualifications And Experience
Qualifications, Skills and Experience Required for the Job

• Relevant qualification in Training & Development, Human Resources, Logistics, or a related field.
• Accredited facilitator, assessor, and/or moderator qualification (advantageous).

Skills

• Strong facilitation and coaching skills.
• Excellent verbal and written communication skills.
• Ability to assess skills and provide constructive feedback.
• Knowledge of adult learning principles and instructional design.
• Strong problem-solving skills and adaptability.
• Attention to detail and process-oriented mindset.
• Proficiency in Microsoft Office Suite and Cornerstone Learning Management Systems (LMS) (advantageous).
• Ability to engage and motivate learners across different skill levels.

Competencies
Technical Competencies

• Training & Facilitation Skills – Ability to deliver engaging and effective training sessions to diverse learners.
• Competency Assessment & Evaluation – Skilled in assessing employees' practical abilities and ensuring they meet required standards.
• Process Knowledge – Strong understanding of warehouse and transport operations, including SOPs and compliance requirements.
• Adult Learning Principles – Knowledge of how adults learn and the ability to design training accordingly.
• Safety & Compliance Understanding – Knowledge of SHERQ standards and ability to train employees on safety and compliance practices.

Behavioral Competencies

• Communication Skills – Ability to clearly explain concepts, procedures, and expectations to employees at all levels.
• Coaching & Mentoring – Capability to guide employees in skill development, problem-solving, and role proficiency.
• Problem-Solving & Critical Thinking – Ability to identify training gaps and implement practical solutions.
• Interpersonal Skills – Builds strong relationships with trainees, supervisors, and leadership teams.
• Adaptability & Resilience – Ability to adjust training methods based on audience, learning pace, or operational changes.

Leadership Standards

• Leading Without Authority – Influence employees and managers to prioritize learning and development.
• Accountability & Ownership – Takes responsibility for training quality, effectiveness, and employee development.
• Collaboration & Stakeholder Engagement – Works closely with Operations, HR, and SHERQ teams to align training with business needs.
• Continuous Improvement Mindset – Seeks ways to enhance training content, delivery, and effectiveness.
• Decision-Making & Judgement – Makes informed decisions regarding employee competency, training needs, and compliance requirements.

We look forward to hearing from you

Job Description
Supply Chain Excellence & Productivity Lead

Location:
Epping Plant, Cape Town, SA or Olayan, Bahrain or Dammam, Saudi Arabia
As a person, you're a learner – a natural leader – someone who is always taking initiative to make things better and bring others along with you. You live your life in alignment with the highest values of integrity and quality, always ensuring your responsibilities become a long-term success story. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

This is a critical role within the MEA Supply Chain which encompasses the entire supply chain footprint in MEA – Plants and distribution centers. The individual will be the thought leader across supply chains to ensure we drive continuous improvements driving gross productivity across mills, supply chains, procurement and DTV. The individual is expected to bring the outside in thinking, and act as a self-driven change agent.

In This Role, You Will

• Develop a comprehensive mill strategy and establish three-year productivity goals for the MEA region to enhance the efficiency and cost-effectiveness of our supply chain
• Foster a culture of innovation by continuously exploring and implementing cutting-edge technologies, practices, and methodologies to drive supply chain excellence and deliver breakthrough results
• Harness the power of digital technologies to improve supply chain operations, such as implementing advanced analytics, automation, and predictive modeling to enhance decision-making – whilst upskilling the workforce
• Spearhead key initiatives to improve Gross Margin across various product categories, focusing on areas such as Overall Equipment Effectiveness (OEE), Conversion cost, Energy, Waste, and Manpower
• Influence and drive regional cost benchmarking strategy by conducting in-depth analyses of cost elements in collaboration with Plant operations, Transportation, Warehousing, and Customer teams.
• Manage a team of dotted line CI leaders in mill and SC to implement various productivity programs at mills, warehouses, and other operational levels, guiding them through ambiguity and empowering them to create innovative solutions for complex challenges.
• Develop problem-solving capability by leveraging industry tools, digital solutions, and methodologies, and collaborate with Engineering teams to enhance technical capabilities.
• Champion regional initiatives / programs to build World Class Manufacturing Culture in the organization (LEAN, Reliability, OPEX, LSS, Sustainability, Digital Manufacturing, Maturity Assessment, P2030).
• Drive Operational benchmarks and implement best practices for continuous improvement through application of technical knowledge, skills and capability.
• Orchestrate gross productivity ideation and activation across mill, SC, DTV and Procurement – focusing both on in-year results as well as outer year pipeline – targeting 5% of gross productivity every year.
• Full ownership of Wave as the single source of truth for gross productivity savings across the sector, ensuring data accuracy, hygiene and timeliness of data completion collaborating with functions.
• Chair monthly productivity forums to update all key stakeholders on gross productivity.
• Work closely mill finance, SC finance and business finance functions to develop a high degree of business financial acumen, providing solid inputs to ABP and Quarterly forecasts for both Gross and Net productivity.
• Build a partnership with the IFP TO Team to support the implementation of regional Lean initiatives (adopt and adapt mindset)
• Create networking channels within EM and global connections to identify opportunities, share knowledge, and utilize our global presence.
• Dimensions:
• Businesses: Baby Care, Feminine Care, Family care and KCP
• Organization: Manage gross productivity leads in plants and distribution network
• Scope: EM plants in GCC and South Africa, External contract mfg, MEA SC network
• Supply Chain Excellence & Productivity leader will be core member of the MEA SC leadership team
• Stakeholders to regularly interact with and influence SC VP, MEA CFO, Regional MD, Mill Managers and CS&L leaders – as well as connections to the global CI/Digital and VS teams.
• Key Metrics: Gross productivity, Cost to serve, Energy Efficiency, OEE optimization
• Core role competencies:
• Strategic thinker with a bias for action built on hypothesis-based approach
• Problem solving (DMAIC) and decision-making skills integrating thinking as business & supply chain owner
• Proven expertise in driving Gross Margin improvement
• Relevant leaderships skills related to taking accountability; Strong influencing skills are a prerequisite for this central role.
• Cultural and operational change management in organizations which are resistant to change
• Digital expertise and knowledge of emerging technologies in the supply chain space, such as advanced analytics, automation, and predictive modelling.
• Collaboration and relationship-building skills to influence a matrix organization
• Ability to view a complete supply chain with their interdependencies of procurement, manufacturing, distribution, DTV, planning along with capital management

About Us
Huggies. Kleenex. Baby Soft. Kotex. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results.

In this manufacturing role, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following:

Job Requirements

• Bachelor's degree in supply chain management, Business Administration, Engineering
• At least 10yrs of experience in CPG Manufacturing, Transportation & Logistics
• Demonstrated leadership skills and the ability to influence leadership
• Exceptional interpersonal, analytical and communication skills
• Business and financial acumen with the ability to work with business stakeholders
• Strong expertise in lean, six sigma in continuous improvement
• Evidence of background of specialized knowledge/experience in the particular discipline
• Proven records of working with stakeholders in a matrix organization and cross function
• Experience across personal care categories will be an added advantage

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

Total Benefits
Here are just a few of the benefits you'd enjoy working in this role for Kimberly-Clark. For a complete overview, see

Great support for good health
with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts
to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options
to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support
to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
Primary Location
South Africa -Cape Town

Additional Locations
Bahrain- Olayan, Olayan Facility

Worker Type
Employee

Worker Sub-Type
Regular

Time Type
Full time