3,436 Contract Analyst jobs in South Africa

Allan Gray is an investment management firm focussed on building long-term wealth for our clients. We always put our client’ interests first.We design our products and fees so that they tie our success to that of our clients.We aim to build our clients’ trust and confidence in us through offering excellent client service. Every service interaction needs to reinforce the trust that our clients have in us.
Allan Gray has multiple channels for servicing clients (both investors and independent financial advisers) and executing their transactions. The Allan Gray Retail Client Services team is the primary touch point for clients interacting with the company and is thus at the forefront of the way in which a client, and prospective client, experiences Allan Gray. The Client Experience team owns the client experience strategy and defines and executes the solutions to deliver on this strategy.

The Client Experience (CX) team is made up of several Business Analysts, Specialists and Product Owners. The main purpose of the business analyst (BA)role is to provide in-depth analysis and project support within the Allan Gray Client Experience team.

The candidate applying for this role should have a strong interest in data analytics and using data to solve client service-related business problems. This is a high performance, fast paced environment which prioritises data-driven decision making and measurement and tracking of business value.

Strategic fit with Allan Gray’s CX strategy:

• Provide business intelligence to enable, support and enhance the broader client experience and retail business strategy
• Be the data competence centre for CX related data and insights for the Retail business, with a deep understanding of client interaction data across all our Retail servicing channels
• Focus on our business-critical questions and provide insightful analysis and reporting that improves decision making and identifies opportunities for incremental or transformational improvements in CX outcomes

Some of the long-term objectives of the stream include:

• In-depth client behavioural analysis - this involves in-depth and holistic understanding of client behaviour. Achieved by combining interaction data points collected from all channel touchpoints and overlaying this data with salient features of the client’s profile.
• Data governance – this involves processes and projects to improve data accuracy, usability, storage and documentation to support analytics and regulatory compliance.
• Develop the predictive arm of our analytics capability - develop our ability to use historical data combined with other analytical tools such as statistical modelling to predict future outcomes and their probability.
• Increase efficiencies - deep understanding of the factors that drive inefficiencies in client interactions. Specific efforts to shift interactions to the correct channels to achieve scalability and find innovative methods to increase efficiencies where interactions canno be self-serviced.

• Blend offline and online analytics - advance the efforts on developing online analytics to get us to a position where offline and online client behaviour can be blended to provide richer data on client behaviour.
• Enable the business to be more self-sufficient with basic data analytics by providing tools and training
• Perform the basics better - continuously learn, improve, and enhance the BAU areas.

There are progression opportunities within the business analyst stream, with senior analysts leading high-impact cross-functional projects within the broader Allan Gray business. Opportunities may also arise for cross-stream movements within CX, widening exposure to other areas of focus where CX has an impact.

• Relevant qualification/degree in an analytical or quantitative field such as computer science, engineering, business science, statistics, data science, commerce, or similar
• 1.5 or more years’ experience in a relevant field

• Highly competent in Microsoft Office, with a focus on Excel and Power BI
• Ability to write, interpret, and optimise SQL code
• Ability to understand core AI concepts and effectively leverage AI tools to enhance productivity, decision-making and innovation
• Python for enhanced analytics and dashboarding would be advantageous
• Prior experience with Snowflake as a Data Analytics platform would be advantageous
• Strong conceptual, numeric and analytical thinking skills
• Strong verbal, written, facilitation, and interpersonal communication skills
• Disciplined, detail-oriented and methodical approach to problem-solving
• Ability to get things done, be accountable and self-manage
• Planning, organizational and time management skills
• Ability to work independently when required
• Ability to work in a team and collaborate effectively across teams with a positive, friendly, and respectful attitude
• Ability to engage confidently with stakeholders at any level.
• Ability to easily research, collate and synthesise data in a meaningful manner

• Data gathering, cleaning and analysis
• Using data to generate meaningful and relevant reports and insights
• Fulfilling both BAU and ad-hoc data requests
• Creation and maintenance of various dashboards for operational and management decision making
• Assisting with business case development, attribution analysis and change management for projects

Technical Data Analysis Acumen:

• Working knowledge and understanding of data analysis tools like SQL, Snowflake, Power BI and Python
• Ability to understand core AI concepts and effectively leverage AI tools to enhance productivity, decision-making and innovation
• Application of statistical methods to data analysis
• Exposure to machine learning techniques
• Data visualisation and experience with business intelligence applications such as Power BI

Relationship Management:

• Opportunity to build and cultivate a network of relationships across the business, particularly with IT and other key stakeholders interacting with Retail Client Services and relating to the client experience
• Opportunity to serve as primary point of contact for client interaction data

Business Analysis and problem solving:

• Ability to perform detailed data analysis for projects related to the client experience
• Requirements gathering for identified problems
• Ability to accurately interpret data, clearly communicate insights, and recommend solutions
• Opportunity to share information regarding operational or strategic changes
• Ability to identify and track business value
• Problem and process documentation

Project Management:

• Ability to develop and/or support project plans for ad-hoc projects
• Engaging relevant stakeholders and achieving their buy-in and alignment
• Opportunity to manage risks, review project impact and course correct as necessary

Job Description

Join a diverse investment group with business interest spanning various industries across this role youll act as a key contributor in applying data analysis to drive improvements across financial operations and reporting. Working within a group-level finance setting your insights will help improve performance support smarter decision-making and contribute to increased value for stakeholders. Your work will focus on refining processes minimizing exposure to risk and enhancing the overall efficiency of how financial outcomes are delivered.

Note - this role is onsite based in Sandton.

What you will do :

• Design and deploy analytical models to uncover patterns and meaningful trends from internal datasets supporting evidence-based business planning
• Build dynamic data visualizations that clearly represent key metrics helping stakeholders recognize patterns and make informed long-term decisions
• Produce tailored analytical summaries that deliver actionable insights into business operations highlighting potential areas for optimization and expansion
• Evaluate potential data risks within systems and processes and propose practical solutions to reduce exposure and enhance data integrity
• Apply quantitative analysis and financial forecasting techniques to aid in strategic budgeting and investment choices

What you will bring :

Your Strengths :

Please note : If you havent heard back from us within two weeks of submitting your application unfortunately your application has not been successful this time. Wed still love to stay connected follow us online and keep an eye out for future opportunities that match your profile.

Required Experience :

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

time left to apply End Date: May 18, 2025 (7 days left to apply)

job requisition id R24741

Hello Future Business Analyst

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

• Participate in conceptualisation, design, and planning of projects for the product house, business unit, or segment.
• Contribute to developing a budget aligned with operational delivery plans, monitor effectiveness, and report on variances.
• Develop, encourage, and nurture collaborative relationships within FNB and/or across the FRG.
• Continuously assess own performance, seek feedback, and request training where appropriate.
• Provide subject matter expertise and thought leadership in your area of expertise.
• Develop insights and apply innovative solutions for organisational improvements.
• Ensure compliance with legislative, audit, and process requirements.

• Minimum Qualification: Relevant Degree in BSc Information Systems, BSc Engineering, BCom Information Systems, Computer Science, Information Technology, Business Analysis, BBusSc, or related fields.
• Experience: 3-5 years in a similar environment, including 1-2 years as a Business Analyst II.
• Knowledge of solution viability assessment, business case development, data analysis, financial data, and banking systems.
• Proficiency in Excel and Access, report development, and design tools like Visio or Firstmap.
• Experience in managing complex projects aligned with business strategy, preferably in the financial industry.

• Networking and collaboration opportunities
• Challenging and innovative work environment

• Reporting and decision-making skills
• High-quality work adherence to standards and compliance
• Customer service focus and operational improvement
• Cross-team collaboration and cost management

#post #fnb #LI-GS1

Note: Applications close on 18/05/2025. Please submit your application before the deadline.

FNB supports employment equity and encourages candidates with disabilities to disclose their status voluntarily. All information will be kept confidential.

Connect with our recruiters by introducing yourself; we will contact you if there's a suitable role.

For queries, log via MyQ.

FNB offers a broad range of financial and insurance products, digital solutions, and rewards, recognized globally for excellence. Join us to build a rewarding career and make a meaningful impact.

JD - Senior Analyst, Business Partner, Payments
5 Simmonds St, Selby South, Johannesburg, South Africa
Full-time
Business Segment: Corporate & Investment Banking

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions.

We're passionate about creating growth in Africa, bringing true, meaningful value to our clients and the communities we serve, and creating a real sense of purpose for you.

Job Description
To transform the user experience of CIB Operations' services through the prioritisation and execution of impactful and data-driven solutions (Intelligent Process Model) to drive future relevance of business and optimisation of services in alignment with strategy. To research, analyse, and interpret client/market/business data and deliverables to support implementation of strategic transformation initiatives and continuously improve operational efficiency.

Qualifications

Minimum Qualifications
Type of Qualification: NQF Level 7 or equivalent relevant experience

Experience Required

1. Experience in Cross Border Payments is Mandate.
2. 3-4 years experience in demonstrating an ability to gather, review, and analyse information from relevant sources and identify insights to inform problem solving or solutioning across part of the value chain.
3. Demonstrate an ability to position recommendations with stakeholders through data visualisation and storytelling.
4. 3-4 years experience in demonstrating curiosity within area of expertise which inspires investigation into trends and new developments to inform thought leadership with stakeholders.
5. 1-2 years experience in demonstrating an understanding of project and change management principles and methodologies and applying this across different types of projects to drive tangible business value.
6. 1-2 years experience in demonstrating experience coordinating and facilitating teams and groups of stakeholders to understand the pain points, investigate solutions and achieve common goals.
7. 1-2 years experience in demonstrating an ability to review initiatives from inception to completion, analyse lessons learnt and assess opportunities for improvement to create more impactful execution.

Able to provide evidence of continuous improvement projects driven through data analysis and lessons learned.

Job description:

Join Us in Becoming the Best Bank in the World!

We appoint energized and motivated people for their potentialandcontinuously look fortalented, driven individualstohelp usinnovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earn the trust of our clients.

We are a bank, but we’re much more than that.We believe that banking is about enabling peopleto control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

At Capitec, we offer our best by living up to our CEO values in every situation – we always put theClient first, act withEnergy andtakeOwnership.And to support people in being their best,our Employee Value Propositionoffersevery value to all team members through cohesive teams, growth opportunities as well asemployee benefitsand savings. We make it a priority toensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

We are seeking an experienced Business Analyst to join our Service Management team within the Technology Services division. The role is focused on supporting IT and Service Management Initiatives, with responsibilities including requirements elicitation, documentation, process flow design, and test case creation. This role is critical for maintaining and enhancing our system, ensuring seamless stakeholder management, and driving complex projects to successful completion. This role requires a skilled professional who can hit the ground running and contribute to our ongoing projects.

• 5+ years’ experience in business analysis, with a proven track record in IT, service desk, or financial environments.
• Self-starter mentality—able to pick up new domains and drive outcomes independently.
• Strong stakeholder engagement and communication skills.
• Experience in business process optimization, requirements solicitation, and test case management.
• Project management background is highly valued.
• Ability to mentor and coach, fostering growth in others
• Flexibility to understand both business and technical aspects, with a focus on the technical side

• Lead requirements gathering for complex IT and service management projects, translating business needs into actionable deliverables.
• Design andoptimize end-to-end process flows that align with strategic goals and improve operational efficiency
• Collaborate with development and system analyst teams, influencing technical solutions with business acumen.
• Own test case creation and drive user acceptance sign-off with business stakeholders.
• Apply project management skills to prioritize, rate, and manage requirements through delivery.
• Provide guidance and mentorship to less experienced BAs and technical team members.
• Create andmaintain detailed documentation including business cases, user stories, and functional specs.
• Advocate for user-centric design and incorporate feedback loops into solution development.
• Drive change management initiatives including training, communication plans, and stakeholder engagement.
• Champion continuous improvement and innovation

• Grade 12 National Certificate / Vocational

• Certification in Business Analysis

• Communications Skills
• Analytical Skills
• Interpersonal & Relationship management Skills
• Attention to Detail
• Negotiation skills
• Problem solving skills
• Planning, organising and coordination skills

• Clear criminal and credit record

To ensure that PEP finance systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users (especially driving efficiencies and effectiveness).

KEY RESPONSIBILITIES:

● Support of existing business processes, systems and technology in Finance team

● Consult with business to identify business problems and opportunities

● Enhance and/or design new systems and/or processes

● Conceptualization, proposal of solutions and business case development

● Manage the specifications, testing and implementation of system enhancements

● Project, system improvement and/or task cost management (budget control)

● Business systems analysis and documentation

● Write specifications for reports / data analysis

● Business Process Design and Modelling

● Write Functional (technical) specifications - BRS, Use Case/ User Story formats

● Create and publish user training manuals and standard operating procedures

● User support / system problem analysis

● Facilitation of cross-functional meetings and workshops

● Project Management

● Stay abreast of industry best practices and trends in digital environments, contributing toward innovative ideas.

● Ensure strategic and project objectives are met by validating that requirements and solutions will deliver on those agreed objectives

● Ad hoc projects

JOB INCUMBENT REQUIREMENTS

● A tertiary finance qualification. CA (SA) would be highly advantageous.

● A good understanding of processes and systems

● Minimum 3 years systems / business analyst experience, preferably in a retail / financial environment

● Working with systems development lifecycle (SDLC) in large complex projects.

● Knowledge and experience in Agile methodologies (scrum) and work practice

● Proficient in MS office Suite and GSuite (especially Excel/Sheets)

● Commercial / Business related degree with analytical/commercial subjects is advantageous

● Programming experience, i.e. SQL, MySQL is advantageous

● Knowledge of SAP is advantageous

● Competencies required: Analytical, Presentation and facilitation skills; Attention to detail, sound business acumen, problem solving skills; resourcefulness, results driven, self-motivator, communication skills, interpersonal skills and a team player

Select how often (in days) to receive an alert:

Business Unit: Discovery Health

Function: Business Analysis

Date: 19 Aug 2025

Discovery Health Systems (DHS)

Business Analyst (Intermediate)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Health Systems (DHS) – Health Benefit Solutions

Working in a high-performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward. An intermediate business analyst position is available in the Health Benefits Solutions team to work on dynamic new projects and product enhancements in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, the intermediate business analyst will help the business to address changes through technology.

Key Purpose

Within the Health Benefit Solutions area, the Business Analyst must work to understand the overall business need, define the requirements, document the requirements using various approaches such as use cases then decompose the requirements to a sufficient level of detail allowing the implementation team to take action.

The Business Analyst will support the project throughout the project lifecycle and will manage the release as well as post release monitoring.

The Business Analyst in the Benefit Solutions area must be technically minded and be able to understand basic development principles.

Areas of responsibility may include but not limited to:

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Health Benefit Solutions:

• Run a requirements gathering/JAD workshop to gather new requirements
• Document business requirement specifications under supervision of a Senior BA
• Accurately document functional requirements specifications clearly defining project objectives
• Construct complex process models and can create UML models
• Execute user acceptance or system testing
• Resolve requirements conflict through effective stakeholder engagement
• Present options and recommendations to stakeholders
• Offer support and guidance to junior business analysts
• Identify and document project risks, issues, assumptions and dependencies
• Identify and perform process improvement work
• Perform quality assurance of business analysis deliverables

The successful candidate must demonstrate the following competencies:

• Project Management
• Change control
• Release management
• Software Testing
• Analytical thinking and conflict management
• Personal organisation and time management skills
• Business writing skills and presentation and facilitation skills
• Communication skills (written, verbal/presenting and listening)
• Stress management skills and negotiation skills
• Problem Solving
• Ability to build relationships with people from all different backgrounds and at different job levels

Education and Experience

• Diploma in Business Analysis, BSc Information Systems or am equivalent 3-year IT qualification.
• 5 years ‘experience as a Business Analyst
• Certification in UML and BPMN course
• Experience in PL/SQL
• Experience in Testing, Process mapping and UML modelling.
• Requirements analysis experience

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Proven experience as a Business Analyst in the fintech or financial services industry.

• Solid understanding of fintech products, digital banking, payment systems, and regulatory frameworks in South Africa.
• Preferred Bachelor's degree in business administration or economics, Statistics, Computer Science, or a related field.

Strong analytical skills with the ability to gather and interpret complex data sets.

Proficiency in business process analysis, requirement elicitation, and documentation.

• Experience in Agile methodologies and tools (e.g., Scrum, JIRA) for project management and software development.
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.
• Detail-oriented mindset with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Strong problem-solving and critical-thinking abilities.

Familiarity with data analysis tools and techniques (e.g., SQL, Excel) is a plus.

• Professional certifications in business analysis (e.g., CBAP, PMI-PBA) are desirable but not mandatory.

Responsibilities:

• Requirements Gathering: Collaborate with business stakeholders and end-users to understand their needs, elicit requirements, and document functional and non-functional requirements for fintech product development.
• Business Process Analysis: Analyze current business processes, identify gaps, and propose streamlined and efficient workflows to improve operational efficiency.
• Solution Design: Collaborate with cross-functional teams to design innovative technology solutions that align with business goals and enhance the user experience.
• User Stories and Use Cases: Create clear and concise user stories and use cases that capture business requirements and define acceptance criteria for development teams.
• Data Analysis: Perform data analysis and interpret findings to provide insights for product enhancements and identify areas for business growth.
• Risk Assessment: Identify potential risks and propose mitigation strategies to ensure compliance with regulatory requirements and industry best practices.
• Stakeholder Communication: Facilitate effective communication between business stakeholders, technical teams, and external partners to ensure a common understanding of project objectives and deliverables.
• Testing and Quality Assurance: Collaborate with QA teams to ensure that developed solutions meet business requirements and provide input into testing strategies and test plans.
• Documentation: Prepare comprehensive documentation including business process flows, functional specifications, user manuals, and training materials to support the implementation and adoption of fintech solutions.
• Industry Research: Stay up to date with the latest fintech trends, regulatory changes, and industry best practices to propose innovative solutions and maintain a competitive edge.

Description

Equal Experts is an innovative consultancy specialising in the delivery of custom software solutions for blue-chip enterprise and public sector clients across a range of industry sectors. We work on important projects for our clients, deliver market-leading propositions across the digital, online and mobile channels, and are recognised for our leadership in the application of agile and lean delivery methods to assure delivery. We have offices in Australia, Germany, India, South Africa, the UK and the USA.

We're looking for Business Analysts with proven senior-level experience to join the Equal Experts network.

As a member of the team, you will work alongside our clients to help deliver products and solutions to meet business needs and help your teams deliver better. And, of course, all this happens in a consultative, collaborative fashion - in keeping with our values.

This role involves working in teams that use modern agile technical practices - including continuous integration and deployment and fast feedback loops - to deliver timely and pragmatic solutions, as well as helping others to do their jobs in a more effective way.

Responsibilities

• Work with the product owner and other subject matter experts to define features and products to build.
• Enable and facilitate teams to deliver software products to achieve the client's business outcomes.
• Facilitate teams in-person and remotely, working with team-members from Equal Experts, the client and other suppliers.
• Work with an array of roles including Technical, Business, Research and product stakeholders to align and enable them to achieve successful outcomes.
• Build and maintain relationships with relevant stakeholders.

• Thrives on exploring the problem and can break it down into bite-size chunks. Makes data-driven decisions.
• Methodically approaches a task by understanding the big picture and then zooms in on the detail. Can navigate the detail without being overwhelmed by it and knows when there is enough detail to start.
• Can effectively immerse themselves into the business, building their knowledge of the business landscape and sharing this knowledge with the team.
• Focuses on the outcome and how the users and client will benefit from proposed solutions and/or approaches. Able to filter out the noise, collaborate with the client to prioritise based on what will bring the most value and successfully juggle multiple tasks. Can pivot when either priority or requirements change.
• Great communication skills, especially being an active listener, with exceptional presentation and visualisation skills. Confident in talking to a wide range of people through the team, client stakeholders and wider network.
• Runs focused interactive workshops, calls upon a wide range of tools and practices to keep people focused and engaged on the goal, and guides the conversation in a meaningful direction.
• Knows how to build good, solid, long-term relationships with business stakeholders, delivery team(s) and senior stakeholders.
• Has a technical appreciation of how the product or service is built and supported. Needs to be able to use, test and demonstrate it. Can relay the technical approach and explain basic concepts to others. Knows where to get deeper technical understanding if needed.
• Actively shares concepts such as ways of working, new tools and techniques, engagement intelligence with the team, client and the wider network. Continually looking for opportunities to coach/mentor client BAs and/or getting involved in facilitating or creating BA communities.
• Demonstrates the Equal Experts values and leads by example. Mindful about the legacy that Equal Experts are going to leave behind.