126 Continuous Improvement Initiatives jobs in South Africa

Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.

This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.

Required Skills & Qualifications

• Strong problem-solving skills with the ability to quickly understand and resolve customer issues.

• Excellent written and verbal communication skills, with a solutions-oriented approach.

• Meticulous attention to detail in testing, troubleshooting, and documentation.

• Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.

• Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.

• Strong organisational skills and the ability to handle a high volume of requests.

• Ability to collaborate effectively with cross-functional teams.

• Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.

Additional Skills

• Exposure to software testing, UAT, or related QA concepts.

• Familiarity with issue tracking or project management tools, such as Jira or Trello.

• Understanding of e-commerce workflows through experience or academic projects.

• Introductory knowledge of SQL, APIs, or web technologies.

• Interest in agile ways of working and cross-functional collaboration.

• Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.

Key Responsibilities

Customer Support & Support Triaging

• Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.

• Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.

• Reproduce, validate, and triage reported issues from customers and support teams.

• Escalate unresolved or complex queries to the Product Owner or development teams.

• Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.

• Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.

• Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.

Quality Assurance & Testing

• Perform manual testing for new features and regression testing for existing functionality.

• Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.

• Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.

• Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.

• Plan, schedule, and prioritise test activities to align with project milestones and release timelines.

• Provide comprehensive documentation of testing outcomes and UAT sign-offs.

• Advocate for QA best practices and identify opportunities to improve testing processes and tools.

What You'll Get from Us

• A market-related remuneration package.

• Daily catered lunch when working on-site.

• Access to our new recreation centre, gym, and heated swimming pool.

• Invitations to all social and team-building events.

• Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years' experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type
: Remote

Location
: South Africa

Requirements

• Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
• Prior experience in call monitoring, quality assurance, coaching, or training.
• Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
• Deep knowledge of sales strategies, including objection handling and closing techniques.
• Comfortable creating and delivering structured training programmes.
• Highly organised, proactive, and able to work independently in a remote environment.

Responsibilities

Monitor Calls & Evaluate Performance

• Regularly listen to sales calls to assess quality, compliance, and effectiveness.
• Identify performance gaps and opportunities for improvement.
• Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

• Conduct one-on-one and group coaching sessions focused on improving sales techniques.
• Support reps in enhancing objection handling, communication, and closing skills.
• Foster a culture of continuous improvement and accountability.

Train New Hires

• Lead onboarding programmes for new sales representatives.
• Teach company processes, scripts, and best practices to set them up for success.
• Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person

This role is for a client operating in the armoured industry with a focus on optoelectronics . The company has a strong international presence with its head office in Saudi Arabia and a key manufacturing facility in Centurion. They specialize in producing high-precision optical and electronic components critical to advanced armoured systems, where quality and reliability are paramount.

They are seeking a Quality Assurance Engineer to join their team and ensure that every product meets the highest global standards of safety, performance, and durability.

• Develop, implement, and maintain quality assurance systems, processes, and standards.

• Conduct inspections, audits, and testing of optical and electronic components.

• Ensure compliance with international defence and manufacturing regulations.

• Work closely with engineering, production, and supply chain teams to resolve quality-related issues.

• Drive continuous improvement initiatives to enhance product reliability and manufacturing efficiency.

• Prepare and maintain accurate documentation and reporting for internal and external stakeholders.

• Qualification in Quality Management, Engineering, or related field.

• Experience in a manufacturing or defence/aerospace/precision engineering environment .

• Strong knowledge of ISO standards and QA methodologies .

• Excellent analytical, problem-solving, and communication skills.

• Ability to thrive in a high-pressure, security-sensitive industry where precision is paramount.

• Be part of a globally recognised organisation at the forefront of defence innovation.

• Work with cutting-edge optoelectronic technologies .

• Contribute to projects where quality and reliability save lives .

If you are detail-oriented, committed to excellence, and ready to play a vital role in supporting advanced defence systems, wed like to hear from you.

Contract:
4-Month Contract (Possible Renewal)

Location:
Hybrid Rosebank

We're looking for a
seasoned QA Engineer/Test Lead
who will be the
go-to authority for all quality assurance activities
on a high-profile digital platform project. This role requires someone with strong technical testing expertise, leadership ability, and the confidence to own end-to-end QA from test design through to final sign-off.

Role Responsibilities

• Lead QA for the project, ensuring all testing activities meet the required quality standards.
• Design, develop, and maintain test plans, test cases, and automated/manual test scripts.
• Drive functional, regression, integration, and performance testing.
• Manage defects end-to-end using tools such as JIRA and test management platforms.
• Leverage automation frameworks (e.g., Selenium, Cypress) and API testing tools (e.g., Postman, SoapUI) to enhance efficiency.
• Conduct performance and load testing with tools like JMeter.
• Collaborate closely with developers, product owners, and business stakeholders to ensure smooth delivery.
• Provide clear reporting, highlight risks, and ensure issues are resolved before go-live.

Role Requirements
Core Technical Skills

• Strong knowledge of QA methodologies and test processes.
• Hands-on experience in automation, bug tracking, and test management.
• API and performance testing experience.

Domain / Project-Specific Skills

• Financial services or digital trade platform experience (advantageous).
• Understanding of end-to-end QA for digital platforms (UI + backend).

Soft Skills

• Strong analytical and problem-solving ability.
• Excellent communication and stakeholder engagement.
• Proactive, collaborative, and able to take ownership of quality outcomes.

Experience Required

• 5+ years QA experience (manual + automation).
• Proven track record as a QA Lead/Test Lead, owning QA delivery end-to-end.
• Prior experience in enterprise-scale or financial projects preferred.

If you are a
hands-on QA leader
with the technical expertise, leadership confidence, and a passion for delivering high-quality digital platforms, we'd love to hear from you.

The following permanent position has become available within our Cannery Department.
*This position will operate from Stompneus Bay. *
The incumbent will report to the Quality Assurance Manager.

The successful incumbent will ensure compliance of all aspects of document control with regards to the various Food Safety Systems and various international certification bodies.

Key Job Outputs
Management of all documented systems, which will include but not limited to:

• Main documented system -all certification schemes
• Calibration system & schedule
• Various certification scheme documents
• Corrective actions
• Ad hoc information requests

Daily management of QC's / QC Supervisor

Management of Internal Defects

Manage the conduction of Quality Standards Checks and take appropriate action to enable 100% compliance.

Ensure all legislative requirements are met in all areas of the plant

The operational management of quality control and quality assurance, FSSC/ISO and HACCP.

Participation in internal audits, external audits and customer visits and complaints.

Monitoring and investigating product complaints and returns.

Reporting on compliance with company and regulatory standards, both plant and warehouse facilities.

Assistance during Plant Trials

Action any initiatives as directed by Food Safety & Quality Management

Need to be willing to work shifts and overtime when needed.

Any other duties that will develop in an ever-changing environment

Knowledge, Skills And Attributes
Minimum of 2 years food processing (FMCG) experience at a similar role

Knowledge of HACCP (food safety) and ISO Systems, SHEQ

Knowledge of FSSC 22000

Previous Quality Control experience in a FMCG environment will be advantageous

Good verbal and written communication

Ability to communicate at all levels

Ability to work systematically and independently

Take accountability for results and people

Systems orientated

Qualifications, Competencies And Experience
Grade 12

Degree/Diploma in Food Science & Technology, Biochemistry/Food Microbiology

Occupational Health & Safety, HACCP / FSSC Implementation certificates will be advantageous

In support of the company's Employment Equity Plan, applicants from designated groups will be given preference for this position.
If you are not contacted within three weeks of closing date, please consider your application unsuccessful

Job Opportunity: Quality Assurance Specialist – Leads Management

We are seeking a Quality Assurance Specialist to oversee sales lead management and ensure all processes are executed accurately. This role is key to maintaining a high-performing sales pipeline and preventing missed opportunities.

Key Responsibilities

• Review and audit how sales leads are being managed.
• Ensure timely follow-ups and compliance with company procedures.
• Identify gaps, missed opportunities, and process lapses.
• Provide feedback and recommendations to improve lead handling.
• Serve as the "eyes and ears" of leadership to ensure accountability.
• Prepare concise reports on lead quality and compliance.

Qualifications

• Experience in Quality Assurance, Sales Operations, or CRM/Leads Management.
• Strong attention to detail with the ability to identify inconsistencies.
• Excellent written and verbal communication skills.
• Familiarity with CRM platforms and sales tracking tools.
• Proactive, reliable, and capable of working independently.
• Preference for candidates based in South Africa.

Work Setup

• Fully remote.
• Flexible schedule with regular reporting required.

Job Type: Full-time

Quality Assurance Agent (x4 Positions) – 3-Month FTC

Location: Randburg | Salary: R7,000 – R10,000 p/m | Start: ASAP | Department: Customer Care – QA

Be the Standard Others Aspire To.

You are not just listening to calls. You are protecting the customer experience, ensuring ethical collections, and being a trusted voice of quality. If that energises you, this could be your next move.

Why You'll Love It:

• 3-month project with real teeth - you'll see your impact immediately
• R7k-R10k salary, plus strong visibility with leadership teams
• Build skills in compliance, call analysis, and agent coaching
• Collaborate across teams, spot patterns, suggest improvements
• Work in a modern debt collections environment with over 100 agents

Your Role:

• Monitor calls and ensure agents are script- and regulation-aligned
• Pinpoint red flags and recommend improvements
• Assess complaints and suggest resolutions
• Work closely with Training & Ops teams to fix and prevent issues
• Keep documentation clean, clear, and actionable

Must-Haves:

• Matric is essential | Tertiary preferred
• 2+ years QA experience in a call centre of 100+ agents (Debt Collections)
• Knowledge of DCA, NCA, POPIA
• MS Office proficiency (Word, Excel, Outlook)
• Strong analytical, feedback, and team skills

How to Apply (Let's Keep It Simple):

• Click "Apply" on the job post
• Complete the short questionnaire to show us what you bring to the table (no trick questions - we just want to get to know you)
• Upload your CV (and any supporting docs – Matric & ID)

• If shortlisted, you will receive an invite to:

• A quick screening call with our Recruitment Team

• Screening starts Monday—we will be reviewing applications over two days

Traits That Will Set You Apart:

Apply now and help shape a better standard for customer care.

Every detail matters …. and so do you