185 Content Quality jobs in South Africa

Job Summary: The Say Pro Content Management Services Fellow will play a pivotal role in developing and managing content strategies, creating and optimizing content, and ensuring effective content distribution across various channels. This role requires a detail-oriented individual with a strong understanding of content management systems (CMS), SEO, and social media. The Fellow will work closely with various teams to enhance Say Pro’s content initiatives and support the organization’s mission. Key Responsibilities: Say Pro Content Strategy Development Content Audit: Conduct comprehensive assessments of existing content to identify strengths, gaps, and opportunities. Goal Setting: Define content objectives that align with business goals and drive strategic initiatives. Audience Research: Analyze target audiences to tailor content effectively and improve engagement. Content Calendar Creation: Develop and maintain a content calendar for publishing and promoting content. Competitor Analysis: Research and analyze competitors’ content strategies to gather insights and inform our approach. Say Pro Content Creation Article Writing: Craft engaging and informative articles and blog posts tailored to audience interests. Copywriting: Write persuasive and compelling copy for marketing materials, advertisements, and website content. Graphic Design: Design visually appealing graphics such as infographics, banners, and social media images. Video Production: Create and edit corporate videos, explainer videos, and product demos. Content Formatting: Format content for various platforms and media types to ensure consistency and effectiveness. Say Pro Content Management System (CMS) Setup CMS Selection: Choose and recommend the appropriate CMS platform (e.g., Word Press, Drupal, Joomla) based on organizational needs. CMS Installation: Install and configure the CMS to meet content management requirements. Template Design: Design and customize CMS templates and themes to align with branding and usability standards. Plugin Integration: Integrate relevant plugins and extensions to enhance CMS functionality. User Management: Set up user roles and permissions within the CMS to facilitate efficient content management. Say Pro Content Migration Content Inventory: Catalog existing content for migration to new platforms. Data Mapping: Map content from old systems to the new CMS to ensure accurate migration. Migration Execution: Transfer content to the new platform, ensuring proper formatting and functionality. Quality Assurance: Conduct quality checks to ensure content accuracy and functionality post-migration. SEO Preservation: Ensure SEO elements such as URLs and meta tags are preserved during migration. Say Pro SEO Optimization Keyword Research: Identify and target relevant keywords to improve content visibility. On-Page SEO: Optimize content elements like titles, headings, and meta descriptions for better search engine ranking. Technical SEO: Enhance site structure, load speed, and mobile-friendliness to support SEO efforts. Content Optimization: Refine content to improve search engine ranking and relevance. Link Building: Develop strategies to acquire high-quality backlinks to boost content authority. Say Pro Social Media Content Management Content Planning: Develop a social media content strategy and calendar to drive engagement and brand awareness. Post Creation: Craft and schedule engaging social media posts across various platforms. Engagement Monitoring: Track and respond to social media interactions to foster community engagement. Campaign Management: Manage and optimize social media advertising campaigns. Performance Analysis: Measure social media performance and adjust strategies based on analytics. Say Pro Email Marketing Content Newsletter Design: Design and create visually appealing email newsletters. Email Copywriting: Write compelling email content and subject lines to drive engagement. List Segmentation: Segment email lists for targeted messaging and improved results. Automation Setup: Set up automated email workflows and triggers to streamline communication. Analytics and Reporting: Track email campaign performance and analyze engagement metrics. Say Pro Content Editing and Proofreading Content Review: Review content for accuracy, grammar, and style consistency. Proofreading: Check for spelling and typographical errors to ensure high-quality content. Style Consistency: Ensure content adheres to brand style guides and maintains a consistent tone. Fact-Checking: Verify facts and data within the content to ensure credibility. Content Revisions: Make necessary revisions based on feedback and review. Say Pro Content Distribution Channel Selection: Identify and select appropriate distribution channels for content (e.g., blogs, social media, email). Content Scheduling: Schedule content publication for optimal reach and engagement. Cross-Channel Promotion: Promote content across multiple channels to maximize visibility. Partnerships and Syndication: Distribute content through partnerships and syndication networks. Performance Tracking: Monitor the effectiveness of content distribution efforts and adjust strategies as needed. Say Pro Content Performance Analysis Analytics Setup: Set up tools to track content performance metrics and gather data. Data Collection: Collect data on content engagement and effectiveness. Performance Reporting: Generate detailed reports on content performance and impact. Insights Generation: Analyze data to derive actionable insights and inform content strategies. Strategy Adjustment: Adjust content strategies based on performance analysis and insights. Say Pro Content Personalization Audience Segmentation: Segment audiences based on behavior and preferences to tailor content. Personalized Content Creation: Develop content tailored to specific audience segments for increased relevance. Dynamic Content: Implement dynamic content that adapts based on user behavior and preferences. A/B Testing: Test different content versions to optimize personalization and effectiveness. Engagement Tracking: Monitor the impact of personalized content on user engagement and satisfaction. Say Pro Content Governance Content Policies: Develop and enforce policies for content creation and management. Approval Workflows: Establish workflows for content review and approval to ensure quality and compliance. Compliance Monitoring: Ensure content complies with legal and regulatory standards. Content Archiving: Implement practices for archiving outdated or obsolete content. Audit Trails: Maintain records of content changes and revisions for accountability. Say Pro User-Generated Content Management Submission Platforms: Set up platforms for user content submission, such as reviews and testimonials. Content Moderation: Review and moderate user-generated content to ensure quality and relevance. Incentive Programs: Develop programs to encourage and reward user-generated content. Integration: Integrate user-generated content into marketing and website strategies. Analytics: Analyze user-generated content for insights and trends to inform strategy. Say Pro Corporate Blog Management Blog Planning: Develop a blog content strategy and calendar to engage and inform readers. Post Creation: Write and publish blog posts that align with organizational goals and audience interests. SEO Optimization: Optimize blog posts for search engines to improve visibility and ranking. Audience Engagement: Manage comments and interact with readers to foster community. Performance Tracking: Measure blog performance and readership to assess impact and refine strategies. Say Pro Content Collaboration and Workflow Collaboration Tools: Implement tools for content collaboration, such as Google Docs or Trello. Workflow Management: Establish workflows for content creation, review, and approval. Team Coordination: Coordinate tasks among content creators, editors, and stakeholders to ensure efficiency. Version Control: Manage content versions and revisions to track changes and maintain accuracy. Feedback Management: Collect and incorporate feedback from team members and stakeholders. Say Pro Content Repurposing Content Identification: Identify existing content suitable for repurposing into new formats. Format Conversion: Convert content into different formats, such as turning blog posts into infographics. Content Refreshing: Update and refresh outdated content to maintain relevance. Distribution Strategy: Develop strategies for distributing repurposed content to maximize reach. Performance Analysis: Measure the impact of repurposed content to evaluate effectiveness. Say Pro Corporate Knowledge Management Knowledge Repository: Create and maintain a centralized knowledge repository for corporate documents and resources. Document Management: Organize and manage corporate documents to ensure accessibility and efficiency. Access Control: Set permissions and access controls for knowledge assets to protect sensitive information. Knowledge Sharing: Facilitate knowledge sharing within the organization to support collaboration and learning. Knowledge Updates: Regularly update and maintain knowledge resources to ensure accuracy and relevance. Say Pro Training and Onboarding Content Training Material Creation: Develop training manuals, videos, and guides for employee training. Onboarding Programs: Create content for employee onboarding programs to ensure smooth integration. Interactive Content: Design interactive training modules and quizzes to enhance learning. Feedback Collection: Gather feedback from trainees to assess content effectiveness and make improvements. Content Updates: Update training materials based on feedback and organizational changes. Say Pro Corporate Website Content Management Content Updates: Regularly update website content to keep it current and relevant. SEO Management: Manage SEO elements on the corporate website to improve search visibility. User Experience Enhancement: Improve website content to enhance user experience and engagement. Analytics Monitoring: Track website content performance and user behavior to inform optimization efforts. Content Optimization: Optimize website content for better performance and user engagement. Say Pro Crisis Communication Content Crisis Planning: Develop content strategies for effective crisis communication. Message Development: Craft clear and timely messages for crisis situations. Stakeholder Communication: Communicate with stakeholders during a crisis to provide updates and manage concerns. Content Distribution: Distribute crisis communication content through appropriate channels to reach key audiences. Post-Crisis Review: Evaluate the effectiveness of crisis communication efforts and identify areas for improvement. Qualifications: Bachelor’s degree in Marketing, Communications, Journalism, or a related field. Proven experience in content management, creation, and strategy development. Strong writing, editing, and graphic design skills. Proficiency with CMS platforms and content creation tools. Knowledge of SEO best practices and social media management. Excellent organizational and project management skills. Ability to work independently and collaboratively in a dynamic environment. How to Apply: Please submit your resume, portfolio, and a cover letter outlining your experience and qualifications to Tagged as: Content, Fellow, Management, Say Pro, Services #J-18808-Ljbffr

Coordinator: Knowledge and Content Management Systems

Listing reference: atns_000552

Listing status: Online

Apply by: 27 November 2024

Position summary

Job category: Admin, Office Support and Services

Location: Bedfordview

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

ATNS

Introduction

To develop, implement, manage, and optimise the organisation's Knowledge Management System (KMS), Content Management System (CMS), and Electronic Document and Records Management System (EDRMS) to ensure seamless integration, accessibility, and security of information. To develop and manage information architecture, taxonomies, metadata schemas, and semantic ontologies to ensure efficient organisation, flow, and retrieval of knowledge and information. To coordinate the flow of information-content creation and distribution within ATNS. To manage electronic records as per NARSSA and ICT-related legislation.

Key Responsibilities

KM and CM Systems Management and Optimization: Configure, optimize and maintain the Knowledge Management and Content Management systems to meet organizational needs. Conduct regular system audits to ensure optimal performance and compliance. Assist in the development and implementation of knowledge architectures, including taxonomies and metadata schemas. Manage content and knowledge lifecycle processes, including creation, storage, retrieval, and disposal. Implement and manage security measures, including permissions and access controls across CMS. Integrate KMS with other digital platforms to ensure seamless information flow. Collaborate with IT to troubleshoot and resolve technical issues related to the KMS. Provide training and support to users on KMS and CMS functionalities and best practices. Develop and maintain documentation for all configurations, processes, and policies including site maps, knowledge flows, knowledge maps, taxonomies and metadata schema used across CMS and KMS.

Management of Electronic Records: Manage electronic records as per NARSSA and other ICT-related legislative frameworks. Provide training to ATNS staff on the usage of the EDRMS. Coordinate the digitisation process of records into the EDRMS. Conduct needs analysis and assessments to identify document management requirements that need to implement electronic records management. Co-ordinate and control processes and procedures for the EDRMS. Ensure correct upload of records in the EDRMS according to the approved File Plan.

Content Curation: Identify and select high-quality content relevant to the organisation’s needs. Organize and categorize content to ensure easy retrieval and use. Develop and manage metadata schemas to enhance discoverability. Implement and maintain content tagging and classification systems. Collaborate with subject matter experts to ensure the accuracy and relevance of curated content. Monitor and update curated content to maintain its timeliness and accuracy.

Minimum Requirements

• At least 5 years hands-on experience in configuring and optimising Knowledge Management Systems (KMS), Content Management System (CMS), and Electronic Document and Records Management System (EDRMS).
• Proven expertise in developing and managing information architecture, taxonomies, metadata schemas, and semantic ontologies to ensure efficient information and knowledge organisation, flow, and retrieval.
• Experience in information governance, data classification, data integrity, and security best practices.
• Experience in SharePoint Framework (SPFx).
• Experience in JSON and PowerShell.
• National Diploma in Information Management / Knowledge Management / Information Science / Business Information Systems / Information Technology or Informatics is required.
• B-degree in Information Management / Knowledge Management / Information Science / Business Information Systems / Information Technology or Informatics is an advantage.

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Coordinator: Knowledge and Content Management Systems Listing reference: atns_000552 Listing status: Online Apply by: 27 November 2024 Position summary Job category: Admin, Office Support and Services Location: Bedfordview Contract: Permanent Remuneration: Market Related EE position: No About our company ATNS Introduction To develop, implement, manage, and optimise the organisation's Knowledge Management System (KMS), Content Management System (CMS), and Electronic Document and Records Management System (EDRMS) to ensure seamless integration, accessibility, and security of information. To develop and manage information architecture, taxonomies, metadata schemas, and semantic ontologies to ensure efficient organisation, flow, and retrieval of knowledge and information. To coordinate the flow of information-content creation and distribution within ATNS. To manage electronic records as per NARSSA and ICT-related legislation. Key Responsibilities KM and CM Systems Management and Optimization: Configure, optimize and maintain the Knowledge Management and Content Management systems to meet organizational needs. Conduct regular system audits to ensure optimal performance and compliance. Assist in the development and implementation of knowledge architectures, including taxonomies and metadata schemas. Manage content and knowledge lifecycle processes, including creation, storage, retrieval, and disposal. Implement and manage security measures, including permissions and access controls across CMS. Integrate KMS with other digital platforms to ensure seamless information flow. Collaborate with IT to troubleshoot and resolve technical issues related to the KMS. Provide training and support to users on KMS and CMS functionalities and best practices. Develop and maintain documentation for all configurations, processes, and policies including site maps, knowledge flows, knowledge maps, taxonomies and metadata schema used across CMS and KMS. Management of Electronic Records: Manage electronic records as per NARSSA and other ICT-related legislative frameworks. Provide training to ATNS staff on the usage of the EDRMS. Coordinate the digitisation process of records into the EDRMS. Conduct needs analysis and assessments to identify document management requirements that need to implement electronic records management. Co-ordinate and control processes and procedures for the EDRMS. Ensure correct upload of records in the EDRMS according to the approved File Plan. Content Curation: Identify and select high-quality content relevant to the organisation’s needs. Organize and categorize content to ensure easy retrieval and use. Develop and manage metadata schemas to enhance discoverability. Implement and maintain content tagging and classification systems. Collaborate with subject matter experts to ensure the accuracy and relevance of curated content. Monitor and update curated content to maintain its timeliness and accuracy. Minimum Requirements At least 5 years hands-on experience in configuring and optimising Knowledge Management Systems (KMS), Content Management System (CMS), and Electronic Document and Records Management System (EDRMS). Proven expertise in developing and managing information architecture, taxonomies, metadata schemas, and semantic ontologies to ensure efficient information and knowledge organisation, flow, and retrieval. Experience in information governance, data classification, data integrity, and security best practices. Experience in Share Point Framework (SPFx). Experience in JSON and Power Shell. National Diploma in Information Management / Knowledge Management / Information Science / Business Information Systems / Information Technology or Informatics is required. B-degree in Information Management / Knowledge Management / Information Science / Business Information Systems / Information Technology or Informatics is an advantage. #J-18808-Ljbffr

BIOVAC is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous Quality Assurance Officer to join a goal-oriented team.

QUALIFICATIONS NEEDED:

• Bachelor’s degree or diploma in in Biotechnology, Pharmacy, Biological Sciences or a similar field.

NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE:

• At least 3 years’ experience in Quality Assurance within the pharmaceutical/ biotech manufacturing industry.
• Experience in quality management systems within a cGMP facility.
• Experience in Production, Quality Control or relevant operational activities.
• Sound technical ability in the field of operational Quality Assurance.
• Quality and Regulatory compliance knowledge, i.e. SA GMP, PIC/S and WHO as well as application.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE:

Core Technical Delivery:

• Ensure compliance with all applicable regulations and internal procedures by proactively interpreting regulatory and quality requirements and determining the way of working.
• Coach and provide QA leadership to areas of responsibility on quality compliance requirements.
• Contribute to discussion on relevant QA topics and communicate closely with other departments.
• Participate in the investigation of incidents, OOS, deviations, discrepancies, root cause investigations or test failures as required.
• Support allocated operational areas by participating in the implementation of change control.
• Participate in Corrective Actions and Preventative Actions (CAPA) in order to meet compliance requirements.
• Review, approval and closure of incidents in accordance with SOP.
• Review, approval and closure of deviations and escalating to QA Operations Lead where relevant.
• Review, approval and closure of change control for quality and regulatory compliance impact and determine requirements for implementation.
• Review, approval and closure of MDDs and OOSs in accordance with SOP.
• Participate in risk assessments and ensure mitigations are efficacious.
• Ensure risk actions identified are closed timeously.
• Assist in vendor auditing when required.
• Perform internal audits as required, generate reports and follow up for close out of findings.
• Support QA department with Regulatory audits and other 3rd party audits.
• Ensure deep and holistic understanding of allocated area(s) of responsibility to ensure effective closure of critical auditing findings on site.
• Ensure or develop understanding of processes in areas of responsibility to be able to review and sign off quality related documentation, such as SOPs, WI, etc.
• Review batch records for compliance and adherence to GMP.
• Perform QA checks in areas of responsibility and ensure that observations are documented and followed up.
• Review and approve SOPs for responsible areas.
• Review job descriptions of staff within area of responsibility.
• Analyze and write regular trend reports.
• Conduct Quality Forum meetings within area(s) of responsibility.
• Assist in product quality reviews when required.
• Ensure audit readiness.
• Participate in projects as and when required.
• Review and assess incidents raised.
• Review and approval of effectiveness checks.
• Labelling of product/material that is suspect according to internal procedures.
• Ensure overdue QMS documents are followed up timeously and actioned.
• Lead complex deviations/investigations on site to ensure adequate root cause and CAPA identification.
• Providing training on GMP relevant aspects e.g., Quality Events, Change controls, CAPAs and Risk Management
• Review effectiveness of the QMS to ensure the system remains in compliance.

Closing Date: 29 August 2025

If you do not receive a response from us within three weeks of submitting your application, please understand that your application was not successful.

We believe in the magic of diversity within teams and to achieve this, we do apply Employment Equity principles during our selection process where this is necessary to achieve such diversity.

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Capital department is available to provide clarification. We look forward to reviewing your application.’’

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Job Title: Quality Assurance Manager

Location: Western Cape, Cape Town

Deadline: September 06, 2025

Job Objectives

1. Design and develop the Quality Assurance Program/System by implementing food safety requirements within Meat Markets.
2. Maintain and continuously improve the Quality Assurance System.
3. Manage and investigate compliance with applicable laws, regulations, and standards.
4. Devise risk assessments aligned with Hazard Analysis Critical Control Point (HACCP) principles for legal compliance and Plant ZA Export Certification maintenance.
5. Monitor production control functions to ensure adherence to standard operating procedures.
6. Collaborate with the Purchasing Department to resolve raw material quality issues and set raw material specifications with suppliers.
7. Oversee quality control of raw materials and finished products.
8. Assist in setting quality standards to maintain production quality.
9. Review and report on causes of quality loss and non-conformance.
10. Drive and report on internal and external audits to upper management.
11. Understand product channels and relevant markets.
12. Recommend and implement new technologies and best practices supporting strategic objectives.
13. Ensure facility and product compliance.
14. Train staff on quality, hygiene, and food safety processes and procedures.
15. Evaluate product recalls.
16. Assess staff training needs and collaborate with learning and development for training delivery.
17. Maintain communication with regulatory and governing bodies.
18. Evaluate packaging and labelling compliance issues.
19. Advise on product safety and composition requirements.
20. Stay updated on relevant regulations, laws, standards, and enactments applicable to meat plants.
21. Establish SLAs with external service providers and manage contractual agreements.
22. Monitor risk management controls.
23. Provide guidance on microbiological controls within Meat Plants.
24. Manage internal and external laboratory processes to ensure quality and consistency.
25. Source, service, and calibrate quality control instruments and equipment.
26. Handle returned materials and respond to customer complaints with corrective actions.

Qualifications

• Grade 12 / Matric – essential.
• Bachelor's degree in Food Science, Food Technology, or related field – desired.

Experience

• At least 4 years' experience in a Quality Assurance Management role within Meat Plants, Fresh Meat Produce, or similar, managing QA frameworks, policies, procedures, and guidelines – essential.
• Solid experience with statutory requirements, laws, regulations, and best practices in relation to customers and FMCG – essential, including:
• Hazard Analysis Critical Control Point (HACCP)
• ISO standards, specifically FSSC22000
• Production / Manufacturing jobs

This job posting is active and accepting applications.

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Consultant Quality Assurance page is loadedConsultant Quality Assurance Apply locations OMInsure Head Office time type Full time posted on Posted 5 Days Ago job requisition id JR-70010

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Urgently require the skills of a Quality Assurance Consultant(Short Term Insurance). Must have previous work experience in Short Term Insurance (Sales & Service/Underwriting & Retentions)

Minimum requirements

• At least 2 years relevant work experience doing internal quality assurance audits.
• Matric.
• Further Education and Training Certificate (FETC) in Short-Term Insurance.
• Previous work experience in Short-Term Insurance Sales and Service
• Sound knowledge and understanding of short-term insurance sales and service and underwriting operations – essential. Must have sufficient understanding of the life cycle of a short-term insurance policy, and related risk management.
• Computer literate – Microsoft Word, Excel, and Outlook.

Advantageous

Formal Certification in Internal Auditing best practices

• Experience or exposure in forensic auditing.
• Experience in data analytics and reporting.
• High levels of stress tolerance. Must have the ability to operate effectively under high levels of pressure and work volumes.
• Ability to build value-adding interpersonal relationships with colleagues, managers, and brokers.

The Quality Assurance function is responsible for assessing potential risks and non-compliance with prescribed rules, procedures and standards of quality. You will mainly be responsible for carrying out quality assurance audits as per prescribed audit plans, ensuring that proper methodologies and processes are being followed. Prepare audit working papers for Quality Assurance (QA) to ensure that all required information for the audit has been obtained and report any identified shortcomings.

Responsibilities and duties include but are not limited to:

Determine and plan the scope and objective of the area being audited.

• Document if not already in place risks associated with the area being reviewed
• Consider controls currently in place to mitigate the identified risks and determine their effectiveness in mitigating risks and threats, making recommendations for improvement where required
• Assist in establishing risk-based review plans
• Assist with analyzing business operations to determine compliance with these procedures.
• Assist management in the identification of potential process inefficiencies
• Provide assurance of compliance to statutory requirements, policies, and procedures.
• Prepare and present findings and recommendations for improvement.
• Prepare a final audit report for submission and distribution to the various stakeholders
• Assist with the review of the outcome of the review process in terms of its objectives.
• Contribute positively to the continuous review and improvement of existing methodologies, scope, and report writing styles, to ensure continuous value add as the business develops.
• Continuous self-development to ensure personal skills and abilities remain relevant.

Competencies Required

Effective Communication skills (verbal and written).

• Effective Report writing skills.
• Display good analytical reasoning skills.
• Demonstrate relevant business process and functional knowledge.
• Demonstrate good knowledge of audit procedures and methodologies.
• Solution-based thinking.
• Display good attention to detail.
• High levels customer service orientation.
• Ability to perform without or with limited supervision.
• Ability to use own initiative when dealing with ‘out of the ordinary scenarios.
• Ability to be flexible and adaptable to change.
• High levels of self-perception (confidence, self-empowerment, optimism, self-respect).
• Effective Time management skills.
• Demonstrate high levels of accountability.

This role is responsible for quality assessment on calls made and accounts worked within the Collections Call Centre environment and is individually accountable for achieving results through own efforts.Responsibilities Quality Assurance Testing

Select the appropriate complex tests or tests from a specified range and carry out using specialized methods and equipment; validate and interpret test data to verify that specifications are met and/or to identify remedial actions required to ensure conformance or suitability.

Quality Assurance Testing Design

Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development.

Quality Management System

Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.

Health, Safety, and Environment

Follow the organization's health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate environmental risks and risks to the well-being of self and others in the workplace; instruct the team in safe working methods; identify instances of risky behaviors within the team and take appropriate action, escalating serious issues as appropriate.

Improvement/Innovation

Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Leadership and Direction

Explain the local action plan, to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals.

Stakeholder Engagement

Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Data Collection and Analysis

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Performance Management

Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Organizational Capability Building

Provide coaching to team members to develop their skills.

Skills

Action Planning, Change Management, Data Analysis, Data Compilation, Evaluating Information, Executing Plans, Legal Practices, Policies & Procedures, Presenting Solutions, QA Methodologies, Regulatory Compliance Management, Report Review

Competencies

Communicates EffectivelyCourageDirects WorkEnsures AccountabilityInstills TrustManages ComplexityOptimizes Work ProcessesTech Savvy

Education

Certificate In Insurance, Matriculation Certificate (Matric) (Required)

Closing Date

27 August 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

About Us

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

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General Purpose

Provide work direction and supervision to quality assurance and laboratory employees who verify DFA products are produced and distributed to the highest food safety and quality standards. Monitor all stages of quality activities, ensuring employees work in accordance with departmental policies, procedures, and regulatory standards. In conjunction with the quality manager, help build and maintain an effective culture of food safety and quality within the facility. Function as a resource and point of escalation to direct reports. Coach, mentor, and provide performance development opportunities to team members on an ongoing basis.

Job Duties and ResponsibilitIes

• Assist the quality manager in developing, implementing, and maintaining food safety and quality programs at the facility to ensure compliance with regulatory requirements, corporate standards, and customer expectations
• Complete required quality record review such as laboratory documentation, CCP, PC and other documentation
• Write, review, and implement quality assurance procedures
• Recommend modifications or upgrades to testing procedures or equipment. Coordinate procurement of items required for the lab
• Assist the quality manager and partner with operations with pathogen environmental monitoring (PEM) program including oversight of swabbing program, investigation/corrective actions, and mitigation activities
• Provide regular training, instruction, and guidance to employees on matters of food safety, quality, and compliance
• Initiate and drive continuous improvement activities, and partner with all facility functions to resolve persistent challenges while supporting the implementation of new procedures or processes
• Support customer, regulatory and third-party quality and food safety audits
• Investigate, find solutions, and implement remedies to quality issues and customer complaints
• Support and maintain existing certifications (e.g., SQF, Kosher, Halal, Organic)
• Supervise hourly employee’s activities to meet or exceed the standards and specifications established by quality assurance and the organization
• Ensure all process, product, or infrastructure changes are understood by employees in a timely fashion
• Identify and retain highly effective personnel through proper selection, training, and establishing expectations
• Ensure good business communication practices are engaged at all levels to ensure key stakeholders are well informed and can appropriately respond
• Foster a positive and effective work culture with direct reports
• Develop and implement material standards with appropriate control and inspection procedures to improve product quality and reduce rework/downtime
• Maintain close surveillance over inspection/testing procedures and corresponding results to ensure finished product is food safe and meets customer expectations
• Support the analysis of quality data to assess product performance and utilize statistical process control (SPC) tools to identify and react to unfavorable trends
• Complete supervisory activities such as administering employee promotions and transfers; reviewing and editing employee timekeeping; completing performance evaluations; mentoring, training, and coaching employees
• Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required

Education and Experience

• Undergraduate degree in food science, biological sciences, or related curriculum (or equivalent combination of education and experience)
• 2 to 5 years of quality assurance, manufacturing, or related experience, preferably in a food, beverage, or similar facility
• Demonstrated leadership attributes or team leadership experience; supervisor experience preferred
• Certification and/or License – PCQI, HACCP, SQF Practitioner certifications preferred; may be required during course of employment

Knowledge, Skills, and Abilities

• Knowledge of both laboratory and plant current good manufacturing practices (cGMPs)
• Knowledge of Microsoft Office Suite and company computer systems
• Knowledge of principles and practices of supervision, training, and personnel management
• Skill in leadership and coaching
• Able to complete basic arithmetic as needed
• Able to communicate clearly and effectively, both verbally and in writing
• Able to work in collaboration effectively and foster good teamwork
• Able to take appropriate steps to find solutions to problems
• Able to present options and ideas to current processes or procedures
• Able to handle challenging or conflict situations with tact and professionalism
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to interpret and apply company policies
• Able to adapt and manage to change effectively
• Able to take initiative in performing job and seek increased responsibilities
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans

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Direct message the job poster from Network Recruitment

Hiring CA(SA)'s, CISA, CISM and CIA talent in the Assurance, Audit and Consulting space

We are seeking a Quality Assurance Officer to join our clients team and ensure that our operations consistently meet the highest standards of compliance, accuracy, and performance.

As a Quality Assurance Officer, you will be responsible for the following:

• Ensure that the organisation complies with all statutory, legal, and regulatory requirements.
• Oversee internal quality management systems, policies, and procedures.
• Conduct audits, inspections, and risk assessments to identify areas of improvement.
• Monitor corrective and preventive actions, ensuring follow-ups and closure.
• Manage quality records, documentation, and reporting in line with standards.
• Assist with staff training and awareness initiatives to embed a culture of quality.
• Liaise with regulatory bodies, certification authorities, and internal stakeholders.
• Support continuous improvement projects within the organisation.

What Do You Need?:

• Relevant qualification in Quality Assurance, Quality Management, or a related field.
• Minimum 3–5 years proven experience in a quality-related role.
• Strong knowledge of ISO standards, regulatory frameworks, and compliance requirements.
• Experience in conducting audits, preparing reports, and implementing corrective actions.
• Strong interpersonal skills, with the ability to engage at all levels of the organisation.
• High attention to detail, analytical mindset, and excellent problem-solving skills.

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Talent Specialist in Finance and Supply Chain

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Quality Assurance and Supply Chain
• Industries Manufacturing

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Key Responsibilities

• Evaluate recorded calls and written correspondence to assess adherence to scripts, procedures, and compliance standards
• Monitor claims and underwriting processes for quality and regulatory compliance
• Identify and report gaps in service delivery, fraud risks, policy adherence, and regulatory non-compliance
• Conduct regular internal audits and quality checks in line with FAIS, TCF, and POPIA legislation
• Provide feedback and coaching to staff based on quality monitoring results
• Compile and present monthly QA reports to management, highlighting trends, risks, and areas for improvement
• Collaborate with Training, Legal, and Compliance teams to update SOPs and ensure alignment with industry best practices
• Participate in root cause analysis for recurring quality or compliance issues
• Assist in developing and maintaining a Quality Management System (QMS) aligned with ISO or local standards

Qualifications

• Matric
• National Diploma or Degree in Business Administration, Insurance, Quality Management, or a related field
• FAIS Regulatory Exam (RE5)
• Quality assurance or auditing certifications (beneficial)

Experience and Skills Required

• Minimum of 1 year of experience in a quality assurance or compliance monitoring role within an insurance environment
• Strong understanding of South African insurance regulations and policyholder protection rules
• Experience in claims processing or customer service within the motor and/or home insurance sectors (preferred)
• Excellent analytical and observational skills
• Strong written and verbal communication and feedback skills
• Proficient in MS Office, CRM systems, and QA tools
• High attention to detail with a strong sense of ethics and confidentiality
• Ability to work independently and collaboratively as part of a team

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