253 Consumer Relations Specialist jobs in South Africa

Job Overview :
We are looking for a dynamic Change Communication Specialist to join our team and lead communication efforts in a creative and strategic manner. You will be responsible for developing, implementing, and managing communication strategies that support change management processes across various business initiatives. A key focus will be crafting clear, engaging, and impactful messages across multiple media channels, ensuring consistency and alignment with the company’s vision and objectives. Your ability to engage with stakeholders, deliver compelling narratives, and create content for a variety of platforms will be essential to the role.

Key Responsibilities :

• Develop and execute communication strategies that align with organizational change initiatives.
• Create compelling copy for internal and external communications, including newsletters, emails, social media, and presentations.
• Ensure messages are clear, concise, and aligned with organizational values and objectives.
• Work closely with cross-functional teams to understand key messages and deliver timely, accurate communication.
• Edit, proofread, and ensure high-quality content across all communication channels.
• Foster collaboration and ensure smooth communication flow within teams to drive engagement and understanding of change initiatives.
• Support leadership in messaging and facilitate organizational buy-in through strategic communication efforts.
• Manage feedback loops and engage with stakeholders to refine messaging as needed.
• Monitor and evaluate the effectiveness of communication campaigns and adjust strategies accordingly.

Required Skills and Experience :

• Proven experience in communication, media, or copywriting roles.
• Exceptional written and verbal communication skills.
• Strong understanding of change management principles and their application in communication.
• Creative mindset with the ability to craft impactful messaging for diverse audiences.
• Experience with internal communications and media relations.
• Proficiency in Microsoft Office, social media platforms, and content management systems.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Attention to detail and strong editing skills.
• Ability to engage with senior stakeholders and influence decision-making through clear and strategic communication.

Qualifications :

• Degree or diploma in Communications, Public Relations, Marketing, Media, or a related field.
• 5+ years of experience in a communication role, preferably within a change management or organizational transformation context.

Are you a dynamic and creative Communication Specialist eager to make a significant impact in the world of finance? Look no further! A distinguished financial services company, a trailblazer in the industry, is looking to find the perfect match for their Communication Specialist role. You will need to develop and manage a fit-for-purpose framework for client communication, through gathering and incorporating market intelligence, product knowledge, and business needs to design and implement an appropriate communication approach.

• Understands how the business operates, what the key issues and risks are that drive business success, and how they impact the commercial viability of potential ventures and the profitability of the Group.

• Anticipates, meets, and exceeds customers and stakeholders’ expectations by creating long-lasting relationships that support the customer value proposition.

• Drives a sense of urgency, focus, accountability, agility, and execution to deliver business results.

• Challenges the status quo, does what is right for the business, and encourages continuous improvement and innovation.

• Plans, creates, tracks, stores, distributes, analyses, and reports on campaigns.

• Prioritises the business interests of the client and invests in the success of the group by aligning effort across divisions.

• Persuades, convinces, influences, and inspires others, both within the Group and externally, to win support, loyalty, and gain commitment to the purpose of the Group.

• Manages self and relationships with others effectively, deals with ambiguity, uncertainty, and pressure, and provides perspective in difficult situations.

• Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.

• Bachelor’s Degree in Communication.

• 5 years relevant experience.

• Assist in setting the research agenda by highlighting areas of concern and potential opportunities for improvement and optimisation.
• Define methods and techniques to apply in an area of specialisation that is in alignment with area objectives and the operational strategy.
• Develop and disseminate media statements, opinion pieces, and feature articles to promote a positive organisational reputation in the marketplace.
• Develop and maintain productive working relationships with peers and organisational role players to achieve optimal cross-process integration.
• Undertake information gathering and analysis of data within set guidelines to provide timely information in the area of accountability.
• Provide authoritative, specialist expertise and advice to external customers.

ROLE PURPOSE

Develop and manage a fit-for-purpose framework for Client communication, through gathering and incorporating market intelligence, product knowledge and business needs to design and implement an appropriate communication approach.

• Implementation of a tactical operational Communication framework, processes, systems and performance standards(Internal Process)
• Engage with clients in a client centric manner(Client Services)
• Self-management and teamwork(People)
• Contribute to financial controls and planning(Finance)

OUTPUTS

• Assist in setting the research agenda by highlighting areas of concern and potential opportunities for improvement and optimisation.
• Define methods and techniques to apply in an area of specialisation that is in alignment with area objectives and the operational strategy.
• Develop and disseminate media statements, opinion pieces and feature articles to promote a positive organisational reputation in the market place.
• Liaise with clients and provide information and advisory services to facilitate information dissemination, flow and customer satisfaction.
• Manage the development of standardised client centred scripts for client service processes.
• Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.
• Participate in relevant customer or stakeholder forums.
• Plan, conduct and provide feedback on random customer satisfaction audits related to communication of product and solution mix.
• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development
• Ensure effective and efficient administration of operational costs within budget, identify areas of financial risk and escalate
• Implement risk management, governance and compliance processes to identify and manage risks and expose liabilities.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

About the Role

Whizants is looking for an experiencedChange and Communication Specialist to join our team on a short-term contract. The successful candidate will play a key role in driving change initiatives, implementing cultural change, and delivering impactful communication strategies that support business transformation.

• Develop and execute communication plans to support organisational change initiatives.
• Partner with project managers, business leaders, and cross-functional teams to align messaging and ensure adoption of new ways of working.
• Design and implement change management approaches using theADKAR model to drive awareness, desire, knowledge, ability, and reinforcement.
• Craft clear, engaging, and tailored communication content across multiple channels (presentations, emails, newsletters, intranet, workshops).
• Support cultural change programmes, including stakeholder engagement, readiness assessments, and feedback loops.
• Ensure alignment of communication strategies with organisational culture, values, and brand.
• Track and report on communication effectiveness and employee engagement.

• Minimum5+ years’ experience in change management and communication.
• Proven track record in implementingcultural change initiatives .
• Strong background in designing and delivering change communication strategies.
• Proven ability to engage and influence stakeholders at all levels.
• Excellent writing, presentation, and storytelling skills.
• Familiarity with change management methodologies (especiallyADKAR ; Prosci, Agile Change, or similar beneficial).

• Strong stakeholder management and relationship-building skills.
• Creative thinker with the ability to simplify complex concepts.
• Confident facilitator with strong interpersonal skills.
• Results-driven and able to deliver under tight timelines.

We are looking for a Change Management and Communication Specialist (6 Months Contract)

Must have the following:

• A Bachelors degree in Organizational Psychology, Human Resources / Social
  Sciences / Organizational Development or an equivalent qualification.
• At least eight years of job-related change management experience with large-scale organizational change
• Roads, engineering or construction background

Accreditations

• Prosci.
• The Association of Change Management Professional (ACMP).
• APMG and The Change Management Institute (CMI).

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