177 Computer Support jobs in South Africa

We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport, and be willing and available for emergency standby and after-hours support when required.

• Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
• Procurement of desktops, laptops, and other IT equipment for the SA offices.
• Liaising with suppliers of IT equipment, IT services, etc.
• Setup and configuration of all desktops and laptops for the SA offices.
• Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
• Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up, and resolved as soon as possible.
• Regularly reviewing and updating of IT processes, procedures, and documentation as required.
• Regular checks of IT systems to ensure optimal uptime.
• Monthly recons of all IT expenses.
• Compiling reports on employee productivity and access control as required.
• Reviewing of CCTV footage and compiling evidence as required.
• Conducting IT training for all new staff.

• Must have done Pure Mathematics at Matric level with Computer Science/IT an advantage.
• Must be passionate about IT and Technology.
• Minimum of A+ (Must have passed international exams)
• Network+ or Security+ an advantage (Must have passed international exams)
• 1 - 2 years hands-on working experience supporting local and remote Windows Desktop environments.
• Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS, Digital Ocean, Google Cloud, Azure.
• Must possess an extremely high level of attention to detail in his/her work.
• Eager to learn and adapt to a fast-moving, high-stress environment.
• Good command of the English language both written and spoken.
• Must have reliable own transport.
• Must be willing to work long hours and after hours/standby when required.

Market related - Monthly

WNS Cape Town, Western Cape, South Africa

WNS Cape Town, Western Cape, South Africa

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Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The purpose of the Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks.

This role requires working shifts on a 24/7 rotation to support various customers. Tasks include but are not limited to:

• Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources.
• Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
• Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
• Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
• Respond to the business incidents and problems and escalate incidents when required.
• Responsible for providing desktop support services to all departments and desktop users related to the operation of computer hardware, software and telecommunications
• Respond, Diagnose and repair system faults within agreed SLA’s
• Ensure tasks are completed to a high standard and to agreed timescales
• Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.
• VoIP phone configuration and support
• Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully
• Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc.
• Willing to work after hours if required
  
  
  

• IT Qualification
• Grade 12 minimum

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Outsourcing/Offshoring

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Join to apply for the Desktop Support Technician role at Nimble Group

Join to apply for the Desktop Support Technician role at Nimble Group

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Job Summary

The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across the organization. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner. The ideal candidate should have strong problem-solving skills, customer service experience, and a solid understanding of IT systems and applications.

Job Summary

The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across the organization. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner. The ideal candidate should have strong problem-solving skills, customer service experience, and a solid understanding of IT systems and applications.

Key Responsibilities

• Provide first-line technical support to users via phone, email, or in-person – primary rule of engagement will be via a ticket.
• Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies.
• Assist with software installations, updates, and patch management.
• Maintain IT asset inventory, ensuring accurate records of hardware and software.
• Support remote users with VPN connectivity and other remote access tools.
• Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
• Assist in IT projects, including system upgrades, migrations, and deployments.
• Ensure compliance with company IT policies, security guidelines, and best practices.
• Provide training and guidance to end-users on IT-related topics and best practices.
• Collaborate with other IT team members to enhance overall IT service delivery.
• Ability to manage printer services as and when needed.
  
  

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 2+ years of experience in IT desktop support, help desk, or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and remote desktop support.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with IT security best practices and endpoint protection tools.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational, time management and communication skills with a customer-focused approach.
• Ability to work independently and manage multiple tasks effectively.
• Ability to prioritize and easily adapt in a fast-paced environment.
• Must meet deadlines, accomplish tasks as agreed upon time structures
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
• Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
• Experience working in an ITIL-based service management environment.
• Prior experience in an enterprise environment supporting 500+ users.
  
  

• Full-time, on-site role.
• May require evening or weekend work for system maintenance.
• Ability to lift and transport IT equipment.
  
  

• Competitive Salary
• Comprehensive Benefits Package, at the full cost to the Employer including Funeral Cover, Group Life Cover, Disability Cover, Medical Cover
• Subsidised schooling at Peak Child
• Paid Maternity and Birthday Leave
• WIFI access
• Annual Performance Reviews linked to remuneration adjustments
• Bursary opportunities
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Desired Experience & Qualification

A +

N +

MCSE

IT SUPPORT BACKGROUND

MATRIC

MUST WORK WITH PEOPLE

SERVER AND DESKTOP MONITORING

TO SET UP AND MANAGE USER ACCOUNTS

MAINTAIN AND RESOLVE ISSUES ON LAN/WAN ,VOIP TELEPHONE

RESOLVE HARDWARE AND NETWORK ISSUES

MUST HAVE A GREAT KNOWLEDGE OF OFFICE APPLICATIONS AND TROUBLESHOOTING CAPABILITIES

WILL WORK FROM HOME

WILL BE GOING TO THE OFFICE ONCE A WEEK

We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications is also required. 

What you’ll do:

• Maintenance of staff computers printers and general user support
• Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
• Standard PC/printer break-fix tasks
• Some break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor-specific software, resetting passwords, etc)
• Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
• Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate
• Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
• First line Support of various in-house developed applications
• Re-installation of PC's, up to and including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
• Support and follow through of all requests that cannot be resolved remotely where a 3^rd party vendor needs to do a site visit
• Solid understanding of Mobile device connectivity

Your expertise:

• Minimum of 3 years hands-on Desktop Support experience with Hardware and Software installation experience.
• Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications/products is necessary.
• Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment. In-depth administration experience working with Enterprise-class software and hardware, Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications / products is necessary. 
• Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines.
• Technical understanding of enterprise computing and how various components are interrelated is essential.
• Strong written, verbal, analytical, technical, and interpersonal skills are essential.
• Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction.
• Utilize strong problem-solving skills. Customer service orientation.
• Must be able to provide a high level of customer service when dealing with frustrated end users.
• Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.
• Maintain a constant awareness and understanding of emerging technologies and methodologies

Qualifications required:

• A+, N+, (Required)
• MCSE with at least 3 years experience (Required)
• ITIL V3 Foundation (Advantageous)
• Associate degree in Engineering, Computer Science, or other technical disciplines and/or equivalent work experience. (Advantageous)

Competencies required:

• Good interpersonal skills
• Valid Driver’s License Transport
• Superior organizational and time management skills
• Must be prepared to work flexible hours or shifts
• Ability to cope well in a pressurized environment
• High Initiative and problem-solving skills
• Willingness to assist
• Excellent follow-up skills
• Team Player but must be able to work as an individual

Other information applicable to the opportunity:

• Contract Position: 12 Months
• Location: Johannesburg
• Work Environment: Hybrid

Transform Your Career Story with iOCO Infrastructure Services.

We are seeking a motivated and tech-savvy Intern to join our IT team as a Desktop Support Intern . This role is ideal for someone eager to gain hands-on experience in providing first-line technical support to end-users. You will assist with troubleshooting hardware and software issues, setting up equipment, and ensuring smooth day-to-day IT operations. This internship offers a valuable opportunity to build foundational skills in a real-world IT support environment.

 

What you’ll do:

• 1st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
• Effective and supportive approach to engaging with users
• Assisting with Service Desk duties as needed such as logging calls on the ticketing system, answering calls and managing ticket lifecycle
• Managing of assigned tickets to ensure customer SLA is met
• Delivery and transport of items between precinct buildings

Your expertise:

• 1 year of IT support in any capacity

Qualifications required:

• Grade 12/ National Senior Certificate/ Matric
• A+ and/or N+
• Excellent Soft Skills
• Pass typical recruitment checks (reference, criminal checks, etc.)
• Qualifications preferred:
  
  • ITIL Foundation V3 or ITIL Foundation 4
  • Technical IT Qualification
  • MCSE
  • O365
  • SharePoint

Other information applicable to the opportunity:

• Contract Position: 12 Months
• Location: Cape Town (client-based)
• Work environment: Support is performed across multiple locations in a large precinct.
• Physical Demands: Walking, Lifting. Sitting, Bending, Moving
• Travel: Own Vehicle with valid driver’s license

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Location: Paarl

Salary: R14,000 to R20,000 per month based on experience

Our client is looking for a talented and enthusiastic candidate to join their team for the IT Support - Tier 2 Desktop Support Engineer position.

Candidates should be willing to work shift hours (24/7) and have their own means of transportation.

Seeking candidates from Paarl and the surrounding areas in close proximity to Paarl.

1. Ensure that all calls and tickets are answered and resolved within the Company SLA agreement.
2. Regularly check and update all calls and tickets.
3. Act on reassigned calls and tickets accordingly.
4. This is a client-facing on-site position. Successful candidates will be required to report daily to site; this is NOT a remote or work from home post.
5. The position is based in Paarl, so suitable candidates must be able to be mobile.

• Punctual
• Logical thinking and understanding
• Fluent in the English language (writing, speaking, and reading)
• Respectful and possess excellent communication skills
• A team player with a friendly disposition
• Able to work shifts, which include weekends and Public Holidays (Rotated)

• Desktop hardware and software support (including Office Suite and Mail)
• Basic administration of Active Directory (user creation, AD policies)
• Basic administration of Office 365
• At least 5 years' experience in hands-on IT support
• Troubleshooting experience
• Solid knowledge of TCP/IP Networking
• Proficient in Microsoft desktop operating systems and applications (Office365)
• Working knowledge of desktop imaging and deployment
• Proficient in PC hardware, software, and printer troubleshooting
• Basic knowledge of Active Directory, user creation, and policies
• Strong organizational, time management, and communication skills
• Ability to prioritize, multi-task, and easily adapt to change
• Ability to take initiative and work independently as well as within a team
• Must meet deadlines, accomplish tasks within the agreed-upon time structure, and adapt to a fast-paced, demanding environment

Note: Only candidates residing in Paarl or nearby should apply for this position.

Salary R14,000 to R20,000 per month based on experience.

Overtime as per BCEA requirements.

If you meet the requirements mentioned in the ad, you may apply. If you do not follow the ad instructions, your application will not be considered.

We are recruiting for a Desktop Support Technician.

1. Provide general IT support to all company users;
2. Attend to LAN, WAN and Mobile devices calls;
3. Troubleshoot hardware and software errors;
4. Resolve connectivity issues;
5. Asset Management processes and procedures for IT equipment;
6. Setup and configure desktops, printers and mobile devices to the network;
7. Install application programs requested by the user;
8. Setup training environments when requested;
9. Deploy software patches and updates;
10. Provide laptop support;
11. Re-imaging of desktops, laptops and mobile devices as required;
12. Basic printer troubleshooting and support;
13. Problem determination and resolution;
14. Bandwidth monitoring, usage and statistics;
15. Liaise with Telkom on day-to-day running of the VSAT, ME and VPN networks to all offices;
16. Ensure that all invoices submitted by service providers are accurate;
17. Liaise and coordinate with Telkom engineers on office movements, installations and relocations of VSAT and landline as applicable;
18. Liaise with engineers regarding PC, printer and peripheral repairs and call outs;
19. Switch maintenance and management at HO, PEO, warehouse, Backup Site and MEO offices;
20. Identification, reporting and removal of rogue devices connected to the Commission’s network;
21. Shipping all computer related equipment to relevant locations;
22. Maintain database of WAN infrastructure;
23. Monitoring and Management of APN (Access Point Names);
24. Monitoring and Management of MDM (Mobile Device Management).

1. Deep skills and experience in mobile and desktop support of Microsoft Operating Systems (Windows) and Microsoft applications (Office, Outlook, Internet Explorer, WSUS, etc);
2. Experience in troubleshooting and problem solving technical issues;
3. Knowledge of HP/Cisco switches and routers;
4. Certifications;
5. Deep knowledge and understanding of video conferencing solutions, including both physical and online and virtual based solutions like Skype for Business, MS Teams and Zoom;
6. Good documentation and administration skills;
7. Deep knowledge and understanding of configuring Android devices;
8. Good knowledge and understanding of Mobile Device Management tools;
9. Good knowledge and understanding of configuring APs.

We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport, and be willing and available for emergency standby and after-hours support when required.

• Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
• Procurement of desktops, laptops, and other IT equipment for the SA offices.
• Liaising with suppliers of IT equipment and IT services.
• Setup and configuration of all desktops and laptops for the SA offices.
• Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
• Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up, and resolved as soon as possible.
• Regularly reviewing and updating of IT processes, procedures, and documentation as required.
• Regular checks of IT systems to ensure optimal uptime.
• Monthly recons of all IT expenses.
• Compiling reports on employee productivity and access control as required.
• Reviewing of CCTV footage and compiling evidence as required.
• Conducting IT training for all new staff.

• Must have done Pure Mathematics at Matric level with Computer Science/IT an advantage.
• Must be passionate about IT and Technology.
• Minimum of A+ (Must have passed international exams).
• Network+ or Security+ an advantage (Must have passed international exams).
• 1 - 2 years hands-on working experience supporting local and remote Windows Desktop environments.
• Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS, Digital Ocean, Google Cloud, Azure.
• Must possess an extremely high level of attention to detail in his/her work.
• Eager to learn and adapt to a fast-moving, high-stress environment.
• Good command of the English language both written and spoken.
• Must have reliable own transport.
• Must be willing to work long hours and after hours/standby when required.

Market related - Monthly