74 Computer Networking jobs in South Africa

We're Hiring: Internal IT Senior Network and Desktop Support Technician | Alberton, Johannesburg (On-site)

Are you a tech-savvy professional passionate about keeping systems running smoothly and teams connected? We're looking for a skilled
Internal IT Senior Network and Desktop Support Technician
to join a leading telecommunications company specializing in high-speed fiber and wireless networks.

In this role, you'll provide
Tier 1 and Tier 2 IT support
across hardware, software, and network systems — ensuring the reliability of both head office and remote operations. You'll handle everything from user setup and troubleshooting to maintaining the company's internal network and ensuring IT security best practices are followed.

Key Responsibilities:

Desktop & application support for internal users (Windows, macOS, Microsoft 365)

Network monitoring and troubleshooting (LAN/WAN, Wi-Fi, VPN, VoIP)

Implementing IT security measures and managing user accounts (Active Directory, MFA, antivirus)

Supporting mobile and remote field teams across multiple locations

Assisting in server and infrastructure maintenance

What You'll Need:

2–4 years' experience in IT support, desktop support, or help desk roles

Strong knowledge of Windows 10/11, Microsoft 365, and TCP/IP networking

Excellent troubleshooting, communication, and documentation skills

Relevant IT certifications (A+, Network+, or Microsoft Certified) are a plus

This is an
on-site role
based in
Alberton, Johannesburg
, offering a dynamic environment within a growing telecoms infrastructure company.

Role Purpose

The Network Support Engineer L1 is a key member of the Westbase 247 NOC team, responsible for the initial handling and triage of customer and network-related incidents. This role supports the delivery of consistent technical assistance to customers, assists with first-line diagnostics, and provides a clear escalation path to higher-level engineers. The L1 Engineer plays a critical role in maintaining high levels of customer satisfaction by ensuring efficient, accurate, and timely support responses across communication channels.

Key Responsibilities

Technical Support and Incident Handling

• Provide first-line technical support to customers via phone, email, and internal platforms.
• Triage incoming incidents by gathering necessary technical details and classifying issues according to impact and urgency.
• Perform basic troubleshooting on network-related faults and escalate unresolved or complex cases to Level 2 or Level 3 support as appropriate.
• Log faults with upstream service providers or external vendors as necessary.
• Ensure that all issues are accurately documented and tracked in the internal ticketing system.

Communication and Customer Engagement

• Maintain regular communication with customers, providing clear, concise, and professional updates on issue status.
• Reinforce service level agreements (SLAs) and manage customer expectations effectively.
• Support the wider operations team by acting as the first point of contact for basic technical and service-related queries.

Collaboration and Escalation Support

• Work closely with Level 2 Engineers, Network Engineers, and Administration teams to escalate and resolve complex incidents.
• Participate in team discussions and troubleshooting sessions to further develop practical knowledge and skills.
• Assist in collecting relevant technical data (e.g., screenshots, logs, trace routes) to support escalated investigations.

Documentation and Knowledge Base Contribution

• Contribute to internal documentation by recording recurring issues, troubleshooting steps, and known workarounds.
• Update tickets with all relevant actions, timelines, and outcomes to ensure proper incident history.
• Support continuous improvement by flagging gaps or inconsistencies in processes or knowledge articles.

Role Requirements

• Minimum Certifications: CCNA, MTCNA, or JNCIA (or actively studying toward one of these).
• Experience: 1–3 years working within a WISP/FISP environment or Network Operations Centre.
• Fluent in English with excellent verbal communication and a professional phone manner.
• Calm, methodical, and process-driven when operating under pressure.
• Ability to work independently while adhering to established procedures and escalation paths.
• Enthusiastic about learning new technologies and committed to self-improvement beyond the formal work environment.

Job Type: Full-time

Pay: From R15 000,00 per month

Location:

• Century City, Western Cape (Required)

Work Location: In person

Visit for application

Closing date

We are seeking a versatile Network Engineer / Team Lead with strong Cisco ACI expertise and the ability to operate as a generalist across all areas of the network environment. This role combines technical delivery, team leadership, and end-to-end responsibility for maintaining and enhancing a complex enterprise and data centre network. The successful candidate will lead a team of 5 network engineers, 3 network interns, provide escalation support, and ensure seamless day-to-day operations while driving forward ACI-focused initiatives. The Required Tasks and Candidate Requirements are including, but not limited to

Required Tasks:

Monitor, troubleshoot, and resolve incidents across the entire network environment including LAN, WAN, Wi-Fi, firewalls, load balancers, and data centre infrastructure.

Provide ACI-specific support: APIC management, spine/leaf troubleshooting, and tenant policy administration.

Perform root cause analysis of recurring network issues and implement corrective actions.

Support change management processes including configuration changes, upgrades, and patching across all network platforms.

Cisco ACI Focus: Design and implement scalable ACI policies (tenants, VRFs, bridge domains, EPGs, contracts) aligned with business and security requirements.

Drive ACI fabric expansion, migrations, and multi-site or hybrid cloud integrations.

General Networking: Contribute to projects involving routing/switching, wireless, firewalls, WAN optimization, and load balancing.

Create and maintain technical documentation, standards, and network diagrams.

Requirements:

5 years of professional networking experience, with at least 2–3 years in Cisco ACI.

Strong generalist background across LAN/WAN, routing/switching, firewalls (Cisco/Checkpoint), wireless, load balancers (F5), and VPN technologies.

Proven expertise with Cisco ACI fabric (APIC, spines, leaves), tenants, VRFs, bridge domains, EPGs, and contracts.

Familiarity with Layer 2/3 protocols (VLANs, VXLAN, OSPF, BGP, MP-BGP EVPN).

Demonstrated leadership or team lead experience managing small to medium-sized teams

Structural Information
Job number:

Job title:
Specialist: Access Network Support (MN)

Job grade:
S5

Group/ BU:
CSB

Division:
Mobile Networks

Span of control:
0-5

Reports to:
Senior Management

Core Description
Responsible for operational service support to network operations role-players on access and core networkelements deployed and circuits provisioned with the view of meeting all specifi ed and desired companytargets and objectives. Interfacing and management of service providers as well as network assurance andcustomer satisfaction. Act as a subject matter expert on network and product performance to ensure apositive customer experience.

Job Responsibilities

• Manage and interface with service suppliers/ vendors on SLA/ KPI/ compliance/ for current and newtechnology introductions
• Advise on access network technology related assurance/ fulfi llment issues
• Analyse and advise on the current network design/ optimization
• Act as subject matter expert on access network/ core technology and products and services
• Evaluation of network design changes and manage/ advise on software patches
• Ensure all the network equipment installed are functional and comply with operational readiness standards
• Advise on and compile processes, work fl ow diagrams and design procedures
• Identify which services need to be improved on and how
• Evaluate network performance and provide directives to improve the network performance and customerexperience
• Manage new services/ products and support integrations into the network
• Manage and control change requests into the network
• Coordinate all network stakeholders and provide cross functional support
• Manage the currently deployed network capacity and dimensioning
• Report on network and product performance and improvement.

Core Competencies
FUNCTIONAL KNOWLEDGE

Customer experience; All access network technology types; Core/ Mobile technologies; Wireless technology; New generation network technology; Customer premises equipment; Business Processes; Project Management; Monitoring Systems; Contractor Management/ interface

Functional Skills
Analytical Thinking; Team player; Technical Problem Solving; Cross Functional Teamwork; Report WritingTechniques; Ability to communicate through all management levels; Trend Analysis; Persuasion; Presentation; Customer experience

ATTITUDES/ LEADERSHIP COMPETENCIES

Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities;Examining information; Adopting practical approaches

Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks

Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities

People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people;Convincing people; Interacting with people

Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people;Valuing individuals; Team working; Values Aligned with company Values

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma in Telecommunication or Engineering

Experience

• 5 Years relevant experience

Additional Information
Special Requirements

• None

Physical Requirements

• None

Key Stakeholders

• Customers
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers

Main Purpose of the Role

The Desktop Technician is responsible for troubleshooting, identifying and resolving recurring operational issues, setting up hardware and software, and providing exceptional customer service. The role requires maintaining strong customer relationships and ensuring a positive experience for all users.

Key Responsibilities

• Install, configure, and maintain hardware and software applications as required.
• Provide general IT support to end-users.
• Assist users with the operation and repair of computer systems, network infrastructure, and other technical equipment.
• Collaborate effectively as a member of the IT support team, participating in technical discussions and knowledge sharing.

Requirements

• A+ certification.
• Minimum of 1 year of experience in an IT support role.
• Valid driver's license and own reliable transport.
• Strong verbal and written communication skills in both English and Afrikaans.

This position is ideal for candidates who are passionate about IT support and customer service, and who are eager to work in a collaborative and dynamic environment.

Please submit your CV with salary expectations to

Should your application be successful, we will be in contact with you. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.

Job Type: Full-time

Pay: R10 000,00 - R14 000,00 per month

Work Location: In person

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our 
Network Administrator.
 We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Job KPI's:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor

• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)

• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week - 
  8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments.
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at 
$18.89/hr
and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Step 1: Please go to this link for a short technical quiz: 
PRE-EMPLOYMENT ASSESSMENT

Step 2: Complete this pre-recorded video interview: 
PRE-RECORDED VIDEO INTERVIEW

Company Description

Innovo Networks is an ICT provider offering comprehensive services in Communications, Carrier, Connectivity, Cloud, and Cyber Security. We have pioneered the first Video PABX in South Africa and developed an Omni-Channel Contact Centre, delivering cutting-edge solutions for our clients.

Role Description

This is a full-time on-site role located in Cape Town, for an IT Manager, Network Administrator. The IT Manager, Network Administrator will oversee the daily operation of network systems and IT infrastructure. Responsibilities include managing network security, troubleshooting network issues, optimizing network performance, and ensuring system availability and reliability. Additional tasks involve coordinating IT support, implementing network projects, and maintaining data backups and recovery solutions.

Qualifications

• Network management, Network troubleshooting, and Optimization skills
• Expertise in Network security and IT infrastructure
• Project management experience
• Proficiency in data backups and recovery solutions
• Excellent problem-solving and analytical skills
• Strong communication and leadership abilities
• Bachelor's degree in Information Technology, Computer Science or related field
• Relevant certifications such as CCNA, CCNP, or similar are a plus
• Experience in the ICT industry is advantageous

Salary: Market Related

Medical Aid Contribution

13Th Cheque

Mobile Allowance

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a "work hard play hard" engaged environment.

Purpose of the Role

We are seeking a NOC Level 2 Support Engineer to work in our Cape Town office, who can apply their technical skills in a fast-paced and complex environment. The Level 2 NOC Engineer's duties will include monitoring, diagnosing, troubleshooting, tracking, and documenting the multiple environments and day-to-day customer support and interactions.

Strong communication skills are a particularly important requirement for this role. NOC Level 2 Support Engineers should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The successful candidate will be able to work independently and within groups working in shifts to cover 24/7 coverage.

Responsibilities:

• Monitor Dashboards of key metrics, proactively detecting any possible incidents before they occur.
• Proactive monitoring of Slack channels for issues raised both internally and externally.
• Investigate, diagnose, troubleshoot, and resolve incidents where possible.
• Escalate incidents that require additional expertise with SRE, DBA's, Dev Support, etc, and work with them until the incident is resolved.
• Working with Incident managers and other teams in war rooms for P1/2 issues to restore operations as quickly as possible.
• Be involved in the root cause analysis of incidents and help with incident reports.
• Adding and updating documentation for runbooks used to help troubleshoot and resolve incidents and share knowledge with the rest of the team.
• Implement and improve processes for monitoring/alerting, systems maintenance, and escalation.
• Helping and guiding the development of tooling used to troubleshoot and resolve issues to make NOC work more effectively.
• Develop key dashboards for transparency of reporting uptime and other metrics as identified.

Requirements:

• A minimum of 2 years' experience working in a NOC team offering 24/7 critical support.
• Excellent troubleshooting and creative problem-solving abilities.
• Background in Linux administration.
• Good networking understanding (TCP/IP, DNS, routing, firewalls, etc.).
• Good understanding of technologies such as Apache, Nginx, Databases, DNS servers, etc.
• Experience with supporting Cloud-based applications – we use Amazon Web Services (AWS).
• Experience in using monitoring systems and investigating issues at a log level – we use Datadog.
• Experience coordinating and collaborating with multiple teams such as Helpdesk & SRE.
• Excellent communication and interpersonal skills.
• Ability to offer flexibility during peak times and critical projects for changing shift patterns.
• Experience in creating technical documentation and reports.
  Readiness to offer training to colleagues when needed.

Advantageous:

• Experience with Datadog Monitoring and Incident Management is a plus.
• Experience maintaining continuous integration and delivery pipelines with tools such as Jenkins and CircleCI.
• Scripting/programming knowledge of at least Unix shell scripting.
• Background in Windows Administration.
• Experience with Postgres.
• Experience with Kubernetes.

Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

Company Description

Ndio, trading as Wennze, is a pan-African Internet Service Provider (ISP) and Managed Services Provider (MSP), delivering reliable internet connectivity and comprehensive technology management solutions for homes, businesses, and enterprises across Africa. Our core services include high-speed fiber internet, LTE-based wireless broadband, VoIP and cloud telephony, IT infrastructure setup and maintenance, cybersecurity, cloud services, and 24/7 technical support. We serve a diverse market ranging from households and SMEs to large enterprises, and NGOs. Ndio stands out with its Africa-wide reach, partnerships with top ISPs and mobile operators, and a digital-first support approach.

Role Description

This is a full-time on-site role for a Network Engineer based in Western Cape, South Africa. The Network Engineer will be responsible for designing, implementing, and managing network infrastructure to ensure optimal performance and security. Day-to-day tasks include network administration and engineering, troubleshooting network issues, and maintaining network security. The role also involves creating and implementing network designs and collaborating with other teams to support the company's connectivity and managed services.

Qualifications

• Network Administration and Network Engineering skills
• Experience in troubleshooting network issues and maintaining network security
• Competence in Network Design
• Excellent problem-solving and analytical skills
• Strong attention to detail and ability to work in a fast-paced environment
• Possession of relevant certifications (e.g., CCNA, CCNP) is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field