24 Complex Manager jobs in South Africa

Job Summary:
The Workplace Specialist supports the daily operation, maintenance, and improvement of the organization's physical infrastructure and facilities. This role ensures facilities are safe, functional, efficient, and compliant with regulatory standards. The specialist works closely with internal teams, suppliers, and contractors to coordinate maintenance activities, oversee facility projects, and resolve facility-related issues.

They oversee and manage Office-related projects in a manner consistent with the Company's financial and operational objectives, while assuring quality and efficient service.

Key Responsibilities:- Plan, manage, monitor and control multiple FM processes, budgets and policies to meet business objectives.
- Account for results of work and customer satisfaction across areas of responsibility.
- Lead and manage a team
- Participate in the strategic review of business operations and implement subsequent outsourcing decisions.
- Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).
- Evaluate direct reports and provide formal counseling and mentoring to staff.
- Contribute to department's strategic plans.
- Develop and lead programs/projects with high complexity.
- Design and implement programs and processes to deliver operational effectiveness targets.
- Actively participate in sharing best practices across departments.
- Manage budgets ($1M).
- Manage and ensure consistent application of human resource processes including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules.
Knowledge and Skill Requirements:- Knowledge of facility operations and/or customer service delivery.
- Strong commercial skills
- Superior interpersonal and customer relationship skills.
- Strong leadership and motivational skills.
- Strong written and oral communication skills.
- Excellent problem solving and decision-making skills.
- Ability to manage operating and capital budgets.
- Strong time management skills.
- Strong program/project management skills.
- Knowledge and experience using various computer systems.
- Strong contract management skills.
Work Environment:- Primarily on-site role.
- May require lifting, standing, or walking for extended periods.
- Occasional evening or weekend work for emergencies or special projects
Qualifications:- Education: Associate's or Bachelor's degree in Facilities Management, Business Administration, or related field preferred.
- Experience: 5 years of experience in facilities operations or building maintenance.
- Skills:
- Strong problem-solving and organizational skills.
- Familiarity with building systems (HVAC, electrical, plumbing).
- Proficiency with facility management software (e.g., CMMS).
- Basic knowledge of OSHA and local building codes.
- Excellent communication and interpersonal skills.
- Certifications (preferred):
- Facilities Management Professional (FMP)
- Certified Facility Manager (CFM)
- OSHA 10/30 Certification
- Project Management

Unit Manager: Theatre Complex

Hospital Division: Lowveld Nelspruit

Role Summary

The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice.

The incumbent will also be responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance, the incumbent will be accountable for coordinating capacity building, mentoring and training, financial and stock management including cost effective quality patient care.

Key Responsibilities and accountabilities

• Manage acuities and skill mix in such a way as to ensure cost effective quality care
• Manage all costs emanating from the department
• Ensure correct billing, stock management and purchasing
• Facilitate timeous and accurate compilation of files
• Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured
• Investigate all negative incidents and ensure appropriate capturing on IMS
• Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of Report all accidents and incidents to Line Manager / Safety Representatives
• Ensure compliance with protocols, policies and Acts
• Ensure that all equipment is in working order and properly maintained
• Control of asset register
• Efficient stock management and control
• Ensure the unit is providing safe, cost-effective quality patient care in line with the Clinical Governance strategy and evidence-based practice
• Evaluate the patient's journey through patient experience and stakeholder input
• Evaluate nursing quality indicators and clinical outcomes
• Communicate effectively with patients regarding their care
• Promote health and wellbeing of patients and staff
• Ensure the principles of infection prevention and all standard precautions are adhered to implementing group quality initiatives
• Ensure achievement of transformation goals as set out by the Transformation Committee
• Actively participate as a member of a team to achieve goals
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with hospital's evolving policies and procedures
• Keep abreast of current research in the applicable discipline
• Create an environment where staff are aware of the role, they play in the provision of quality nursing care and their value to the organization
• Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organization and employee effectiveness.
• Develop a talented nursing workforce.
• Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
• Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
• Enforce staff dress code within and on leaving the Hospital
• Facilitate effective change and conflict management
• Orientation of new staff and students
• Facilitate staff development both personal and professional
• Coaching and mentoring of staff
• Ensure professional conduct and appearance of staff, promote staff wellbeing
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal
• Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
• Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
• Foster an effective working relationship with service providers
• Foster an effective working relationship with public liability

Skills Profile

Education

• A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree) or equivalent NQF 7 qualification
• A post basic qualification in the area of specialty (Theatre technique & management administration), or evidence of competent experience in that field, together with contemporary skills and knowledge of that specialty
• Registration with the South African Nursing Council (SANC) as a Registered Nurse
• Matric or equivalent to NQF level 4
• Compliance with the SANC code for a Registered Nurse and all applicable health care legislation
• An intermediate level of Computer proficiency

Work experience

• Experience in clinical leadership and management
• Thorough knowledge of general / specialized nursing theory and practice
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field.
• Previous Unit Manager experience is essential
• 4 or more years' experience in a private hospital environment managing the theatre complex would be advantageous

Expertise

• Coaching Others:

The capacity to recognize development areas in others and support them to facilitate personal development through coaching.
- Leading and Managing Change:

The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
- Performance Development:

The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
- Taking Action:

Capable of recognizing the need for action, considering possible risks and taking responsibility for results.
- Decision Making:

Capable of making decisions timeously and taking responsibility for the consequences.
- Managing Self:

Capacity to plan, organize and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
- Customer Focus and Service Delivery:

The capacity to identify and respond to the needs of internal and external customers. Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
- Adapting and responding to change:

Capable of supporting and advocating change initiatives and managing own reaction to change. Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement.
- Coaching and mentoring of staff
- Ensuring ongoing effective clinical facilitation in the unit
- Managing and implementing quality improvement

All interested parties that possess the qualifying criteria, kindly submit your CV with the following reference UM to , by Tuesday, 21st October 2025.

Step into the role of a Weekend Property Management Associate, where you'll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you'll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.

Key responsibilities of the role:

• Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported.
• Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction.
• Onboard new properties, simplifying complex information for diverse customers.
• Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims.
• Spot and leverage opportunities to enhance customer retention and satisfaction.
• Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights.
• Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.
• Champion the customer cause, forging commercially successful partnerships.
• Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.

Requirements
*Key Skills *

• Team player with superb written and verbal communication skills.
• Previous experience in a customer service environment or account management is preferable.
• Proven ability to communicate complex technical problems in "customer-friendly" language.
• Ability to think outside the box and find creative ways to solve problems.
• A working understanding of vacation rentals.
• Confidence in decision-making and owning your cases.
• Previous experience with G-Suite.
• Well organised with the ability to multi-task and prioritise workload

Benefits

• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use

Working hours: 09:00- 18:00 (UK Hours)
Salary: R12,000- R18,000 per month (dependent on experience)

Join Our Team:
Property Management Internship

Location:
Gauteng, South Africa

Company:
Sihlangu Properties (Pty) Ltd

Employment Type:
Fixed-Term Contract (6 Months)

Salary:
R3500 to R5000

Working Arrangement:
Remote

Closing Date:
Wednesday, 17 September 2025

Contact:
|

Are you a recent graduate or a student seeking hands-on experience in property management and real estate operations? Do you have a keen interest in community development, housing, and administration? Sihlangu Properties is looking for a motivated Property Management Intern to join our dynamic team for a fixed-term internship.

About Us

Sihlangu Properties is a proudly South African property development and management company that blends modern living with safety, affordability, and convenience. With a portfolio of over 30 apartments across 7 developments, we are passionate about creating more than just homes – we build thriving communities.

What You'll Gain

This internship offers a unique opportunity to gain practical exposure across the full property management lifecycle – from lease administration to financial reporting. You'll learn how a growing property company operates while contributing meaningfully to our mission.

Key Learning Areas & Responsibilities

Under supervision, you'll be involved in:

·   Assisting with lease agreement administration and renewals

·   Supporting rental payment tracking and arrears follow-up

·   Coordinating with maintenance suppliers and service providers

·   Assisting with tenant onboarding and handling queries

·   Helping maintain accurate financial and operational records

·   Preparing basic management reports

·   Ensuring regulatory compliance support across the portfolio

Who We Are Looking For

·   Final-year student or recent graduate in Real Estate, Accounting, Property Studies, or Business Management

·   Strong organisational and communication skills

·   A proactive learner eager to take initiative and grow

·   Familiarity with MS Office (especially Excel); bonus if experienced with any accounting software

·   Based in Gauteng

Bonus Points

·   Driver's licence and own transport (not mandatory but an advantage)

·   Interest in affordable housing, real estate operations, or entrepreneurship

What We Offer

·   A hands-on, purpose-driven internship experience

·   Mentorship and exposure to all aspects of property management

·   A chance to work in a small, agile team making a real impact

·   Reference letter and potential future opportunities for high performers

How to Apply

Send your CV and a short motivational letter to with the subject line: Application – Property Management Internship

At Sihlangu Properties, we don't just rent homes – we create spaces where families grow, individuals thrive, and communities flourish. Come learn with us and be part of that story.

Africrest Properties is looking for a Head of Property Management to join our team

What makes us excited to come to work each day?

Thousands of people spend most of their days living and working in our buildings, therefore at Africrest Properties we believe that our actions have a large snowball effect on the economy and society. When we manage our buildings extremely well, our residents are that much happier and more productive.

We encourage potential employees to speak to our team to see why people enjoy working at Africrest.

Position Overview:

It is a requirement of this position that the Head of Property Management should attend to all aspects of operational, financial and administrative activities arising in respect of the properties under management as well as the general running of the company alongside the Head of Finance. Putting processes in place and making sure same is approved and executed. This includes liaising with tenants (where there are significant issues), service providers, contractors and property owners, the preparation of lease offers & lease agreements, debtor and creditor accounts administration (including local authority accounts management), utilities management, the supervising and quality control on MDA, property inspections, service provider selection, procurement & contracting and reactive & proactive property maintenance management.

Ensure that the company is run in the best possible manner from small to large items.

With regards to the items below, it is the responsibility of this position to either do the following himself/herself or delegate to his/her staff but the responsibility ultimately sits with this position.

Operations

• Attending to all operations and maintenance issues for the property portfolio.
• Securing, adjudicating and making recommendations in respect of service providers and contractors quotes.
• Procuring, negotiating and concluding service providers and contractors contracts.
• Preparing and issuing work orders to service providers and contractors with clear instructions as to what work is to be carried out.
• Instructing service providers and contractors to proceed with work once the necessary approval has been obtained from the property owner and might be required.
• Inspecting and accepting the work carried out by service providers and contractors.

HR

• Manage staff:

o Leave.

o Disputes.

o Performance reviews and bonuses (with directors).

o Training of staff (on an ongoing basis).

Queries and Reconciliations

• Responding to matters raised by the property owner, tenants and service providers.
• Responding to all queries in respect of rental and other charges (utilities, rates, interest, legal fees, recoveries, etc.) and maintenance within one day of receipt.
• Attending to all reconciliations in respect of rental and other charges within one day of receipt.
• Processing of all adjustments including ensuring that any credit or refunds due to the owners and/or tenants are processed timeously.
• Filing of all correspondence in respect of the above.

Vacancies

• Filing of all correspondence in respect of the above.
• Updating of vacancy notes on MDA when a commercial tenant is vacated.
• Building and maintaining broker networks.

Lease administration

• Preparation of all offers to lease, including forwarding to tenant and ensuring that all signed documentation is returned timeously.
• Preparation of all lease agreements, addendums, cession documents, etc.
• Capturing of all lease details in MDA including all tenant details, printing of lease schedule reports and the checking & confirming of it against the lease agreement.
• Forwarding of lease documentation to tenants and ensuring that all signed documentation is returned timeously.
• Forwarding of signed lease documentation to the landlord for approval and signature and ensuring that all signed documentation is returned timeously.
• Updating of leasing notes on MDA when an offer to lease is sent to a tenant or broker.
• Updating of notes on MDA regarding progress being made in finalising lease documentation.
• Ensuring that all FICA documentation are obtained, confirmed and filed with the signed lease agreement.
• Maintain tenant files within the requirements of POPI.

General Administration

• Securing debit order authorisation instructions from tenants.
• Filing of all correspondence in respect of the above.
• Monitoring and helping to update the website.
• Taking notes and minutes in meetings.
• Monthly Responsibilities.
• Take-on and/or Handover of buildings.
• Capturing new building details into MDA, including loading owners, property and tenant details.

Financial

• Monitor rental payments and manage rental debtors including capturing of recoverable charges (utilities, maintenance, etc.) legal process in accordance with the Company's debtor management procedure.
• Manage creditor invoicing and check, pay and process on DOKKA and MDA all creditor invoices including those of local authorities / utilities suppliers.
• Month end processing including bank reconciliations.
• Management and payment of VAT amounts due.

Budgets

• Reforecasting of budgets per Property Owners, Directors instructions.
• Capturing of any adjustments to budgets, recalculating the budget and uploading the revised budget – all to be completed between the 25th of the month.
• Management Reports
• Preparing Trial Balance, Rent Roll and Owner Statements for each property before the 5th of the month, including making the reports available to property owners.
• Overseeing debtors and creditors, working with finance team on reporting.
• Preparing a full management report for each property before 13h00 on the 17th of each month, including making the report available to property owners.

Owner Statements

• Close and run Owner Statements for the month before 09h00 on the 17th of the following month.
• Owner statement for the month to be sent to Owner.

General

• Ensuring that all recoveries are loaded in respect of items deemed recoverable in terms of the Lease Agreement.
• Updating market rentals on MDA by the last day of each month.
• Contacting tenants for turnover figures where applicable.
• Prepare and manage relevant portfolio parking schedules.
• Overseeing all aspects of the property management business.
• Overseeing file management systems.

Annual Responsibilities

• Municipal rates recoveries adjustments including ensuring that all increases are captured against tenant accounts before the 20th of June each year.
• Municipal property valuations checking and advice accordingly to property owners.
• Archiving of tenant files and building office files.
• Audit lease agreements for to ensure rental and recoveries are correct.

Knowledge, Skills and Abilities Required

• Property administration qualifications and experience.
• Excellent written, verbal, interpersonal and organizational skills.
• Numeracy and financial skills and appreciation.
• Computer literacy and a thorough knowledge of the MDA property management system.
• Ability to adapt to a variety of environments and work demands.
• Ability to maintain a high level of sensitivity to client and tenants needs.
• Willingness to work additional hours as the demands of the job might indicate.
• Customer focused attitude.

Job Description
Key Performance Outputs
The successful candidate will be reporting to Operations Coordinator, and will be responsible but not limited to the following:

• Monitor and issue consumables to relevant personnel as and when required.
• Monitor, issue and control relevant keys.
• Ensure availability of necessary tools to ensure daily operation.
• Ensure safe lock away of money bags at all times.
• Check drainage requirements of all pay stations machines.
• Timeous response to reported pay stations malfunctions and issues.
• Prepare manual banking of monies received from replenished change as well as Cash in Transit.
• Reconciliation of pay stations and Car Park Attendants monies received.
• Counting of monies in conjunction with designated personnel in safe environment.
• Cash up and reconcile monies received from Cash Officers.
• Reconciliation of pay stations and banking of overs.
• Record transaction information on forms and logs and escalate discrepancies accordingly.
• Keep record of monies collected.
• Record keeping of all daily activities performed at pay stations.
• Check, record and sign-off on all remaining money bags.
• Adhere to and ensure adherence to statutory regulations, organizational standards, policies and procedures.
• Report non-compliance and implement corrective actions to ensure compliance.
• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.Technical Skills and Experience

Technical Skills And Experience
The following skills and experience or the equivalent of such will be required:

• National Senior Certificate (Grade 12) is essential
• 1- year financial administrative operational experience is essential
• Basic knowledge of MS computer literacy
• Valid Code B licence

Competencies

• Communication
• Interpersonal skills
• Attention to detail
• Planning and Organizing
• Decision making
• Problem solving

Application and Enquiries
Kindly apply online for this opportunity following the Oracle link below:

Career Portal )

By November 2025
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa's values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

• Lead, mentor, and evaluate a team of case managers and support staff.
• Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
• Act as the primary escalation point for clients, clinics, and insurance providers.
• Design and deliver training to upskill team members and ensure consistent standards.
• Use strategic judgment to resolve issues quickly and effectively, even when clear procedures dont exist.
• Set clear expectations, monitor performance, and provide coaching for continuous improvement.
• Streamline workflows to increase efficiency and client satisfaction.
• Represent the team in client meetings and management reviews with confidence and professionalism.

• 5+ years experience in healthcare administration, insurance verification, or case management.
• 2+ years in a leadership, supervisory, or operations role.
• Proven experience training, coaching, and developing staff.
• Strong knowledge of case management processes, insurance workflows, and compliance requirements.
• Demonstrated success in problem-solving and decision-making under pressure.
• Excellent communication skills, with the ability to influence and guide both clients and staff.

• Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
• Thinks strategically, trains effectively, and develops others to reach higher performance levels.
• Confident holding others accountable while motivating them to excel.
• Thrives under pressure and maintains a structured, solution-focused approach in all situations.

Job Description
Operations Coordinator

An exciting opportunity exists at Kimberley Airport for a dedicated Operations Coordinator in the Operations Management division.

Key Performance Outputs

The successful candidate, reporting to the Senior Operations Coordination will be responsible for the following:

• Manage capacity through coordinating infrastructure maintenance and development projects to achieve a high level of infrastructure availability in a safe operating environment.
• Provide view and make recommendations in terms of impact and availability of infrastructure across all operational areas.
• Monitoring construction activities and the impact thereof on operational requirements, safety standards, security standards and service levels.
• Detect, proactively monitor and manage events (deviation from the norm) in collaboration with other departments and implement remedial action.
• Ensure business continuity during emergency situations (Phase 3 - crash/highjack).
• Monitor and manage process and system efficiency within operations (queuing and processing times) and recommend/implement remedial action where needed.
• Take overall responsibility for the results of ASQ and QMS surveys and define corrective action where required Analyse information to identify trends to ensure process and system efficiency.
• Ensure compliance to relevant statutory/legislative regulations, SOP's, operational standards, policies and practices.
• Ensure effective and regular communication of new statutory regulations, organisational standards, policies and procedures to ensure full awareness amongst stakeholders.
• Ensure that operations are executed in accordance with existing contract (SLA).
• Participate in people development initiatives such as performance management, succession planning, talent management etc. to ensure team performance meet required standards.
• Provide detailed incident reports as required in terms of ACSA policies and procedures.
• Coordinate resources to ensure maximum resource availability (resource uptime) and most effective allocation and coordination of resources.
• Direct and coordinate stakeholders to ensure passengers are processed efficiently.
• Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals.
• Participate in the compilation of annual operational budgets and monitoring of expenditure against budget and amendments to forecast if needed.
• Identify cost-saving initiatives within area of control.

Technical Skills And Experience
The following skills and experience or the equivalent of such, will be required:

• The successful candidate must have a valid Matric (Grade 12) qualification.
• Relevant Certificate in Airport Operations Recommended.
• Relevant Diploma is Essential.
• Relevant Degree is Recommended.
• 4 years' experience in Airport Operations or relevant Operations is essential.
• Basic Knowledge of Microsoft Office packages.
• Code B driver's license.

Competencies

• Business Acumen.
• Contract Management.
• Analytical skills.
• Report writing.
• Problem solving.
• Good communication skills.
• Project Management.
• Planning and organising.
• Negotiation skills.
• Interpersonal skills.
• Results orientated.
• Adapting and responding to change.
• Decision making.
• Critical thinking.
• Persuade and influencing.
• Fast knowledge on immigration, customs and port health laws.
• ACI service standards.
• IATA standards.
• ICAO Annexures.

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment

Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa

Should you not hear from us within 30 days of your application, consider your application unsuccessful.

The Focus Group Johannesburg, South Africa 08 October 2025 Junior / Mid 0 - 0 Full Time Cost to Company 1 years - 3 years Skills Ability to Meet Deadlines Customer Retention Customer Satisfaction Facilities Management Microsoft Office Property Management Service Management Solving Problems Systems Software Work Scheduling Industries Asset Management Property Real Estate Job Description

Purpose of the Role:

To manage and coordinate all facilities-related service requests, ensuring efficient task allocation, communication, documentation, and compliance with internal processes and service level agreements.

Key Performance Areas (KPAs): Helpdesk Processing

Receive, log, and track all facilities-related service requests via email, WhatsApp, or phone.

Ensure accurate and timely entry of requests into the MyBuildings system.

Create and manage quote requests aligned with preloaded budgets.

Monitor and follow up on outstanding service requests to ensure closure and customer satisfaction.

Task Allocation and Scheduling

Assign tasks to appropriate FM team members or contractors.

Develop and maintain daily, weekly, and monthly maintenance schedules.

Monitor task progress and ensure checklist compliance.

Escalate unresolved or overdue issues to the Facilities Operations Manager.

Communications and Coordination

Act as the primary liaison between JSE staff and the FM team.

Provide timely updates to stakeholders and coordinate with service providers.

Maintain clear and professional communication at all times.

Prepare and distribute internal communications regarding planned maintenance or service disruptions.

Documentation and Reporting

Maintain accurate records of service requests, task assignments, and resolutions.

Generate regular reports on helpdesk performance, request trends, and contractor response times.

Assist in compiling data for budgeting, forecasting, and compliance audits.

Systems and Process Management

Ensure the MyBuildings system is updated and maintained with current data.

Identify opportunities to improve helpdesk processes and implement approved changes.

Support onboarding and training of new Facilities team members and contractors/suppliers on helpdesk procedures.

Compliance and Quality Assurance

Ensure all FM activities comply with company policies, health and safety regulations, and service level agreements.

Conduct periodic reviews of service delivery quality and escalate concerns as needed.

Support internal audits and contribute to continuous improvement initiatives.

Candidate Profile:

The successful candidate will be a reliable and detail-oriented professional with strong communication and coordination skills. They should be customer-focused, adaptable under pressure, and capable of managing multiple priorities. A solid understanding of facilities management systems and processes is essential.

Skills and Competencies: Business Knowledge

Strong written and verbal communication skills.

Excellent troubleshooting and problem-solving abilities.

Reliable timekeeping and ability to meet deadlines.

Human Capital

High level of confidentiality and discretion.

Customer-centric with a positive and dependable attitude.

Skilled in facilities management processes and systems.

Strong attention to detail and accuracy in data entry and reporting.

Adaptable and able to manage changing priorities under pressure.

Collaborative team player with strong coordination skills.

Qualifications and Experience:

Minimum Qualification: Grade 12 (Matric)

Experience: 1 to 3 years in a property or facilities management environment

Technical Skills: Strong proficiency in MS Office and relevant software packages