27 Complex Manager jobs in South Africa

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

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Assistant Professor, Teaching Stream - Operations Management & Statistics

Date Posted: 08/08/2025
Closing Date: 01/12/2026, 11:59PM ET
Req ID: 44237
Job Category: Faculty - Teaching Stream (continuing)
Faculty/Division: Joseph L. Rotman School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026.

Applicants must have earned a PhD in Operations Management or a PhD in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths . Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics.

Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence) .Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Salary will be commensurate with qualifications and experience.

About the Organization

U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph.D. program.

Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit:

All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ .

Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at .

All application materials, including recent reference letters, must be received by January 12, 2026.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Assistant Professor, Teaching Stream - Operations Management & Statistics Date Posted: 08/08/2025Closing Date: 01/12/2026, 11:59 PM ETReq ID: 44237Job Category: Faculty - Teaching Stream (continuing)Faculty/Division: Joseph L. Rotman School of ManagementDepartment: Joseph L. Rotman School of ManagementCampus: St. George (Downtown Toronto) Description: The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026. Applicants must have earned a Ph D in Operations Management or a Ph D in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths. Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics. Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations. This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service. Salary will be commensurate with qualifications and experience. About the Organization U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph. D. program. Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit: All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service. Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ. Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at . All application materials, including recent reference letters, must be received by January 12, 2026. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Diversity Statement The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact . #J-18808-Ljbffr

Are you a seasoned operations leader with a passion for driving efficiency and excellence in the listed investments space? We’re seeking a dynamic Head of Operations to join our client’s growing team. In this pivotal role, you’ll be responsible for overseeing all operational aspects of the business, ensuring compliance, managing risk, and overseeing a high-performing team. Your Responsibilities: Operational Excellence: Oversee portfolio administration, client services, and business administration. Develop and implement efficient processes to streamline operations. Risk Management: Identify, assess, and mitigate risks to safeguard the business. Ensure compliance with risk management policies and regulations. Regulatory Compliance: Adhere to FICA, FAIS, and other relevant regulations. Develop and review company policies and procedures. Vendor Management: Manage relationships with outsourced service providers to ensure optimal performance. Strategic Planning: Contribute to the company’s strategic direction and identify opportunities for operational improvement. What You’ll Bring: Academic Background: Bachelor’s degree in business administration, finance, or a related field. Postgraduate qualification in risk management is a plus. Industry Experience: Minimum 3 – 5 years of experience in an operations role within the property investment industry. Operational Expertise: Solid understanding of listed investment operations, including portfolio administration, client services, and risk management. Team Leadership: Proven ability to guide and manage teams in a regulated environment. Communication & Analytical Skills: Excellent communication and interpersonal skills, coupled with strong analytical and problem-solving abilities. Additional Skills & Competencies: Regulatory Knowledge: Strong understanding of FICA, FAIS, and other relevant regulations. Technical Proficiency: Proficiency in Microsoft Office Suite and experience with property investment software. Execution & Adaptability: Ability to work under pressure, meet deadlines, and adapt to changing circumstances. Attention to Detail: Meticulous attention to detail to ensure accuracy and compliance. If you’re a results-oriented leader with a passion for operational excellence, we invite you to apply! Location: Johannesburg, Northern Suburbs To apply or for more elaborate details send us a detailed CV (in MS Word format) via email to (HOO_G) (fusion_button link=" target="_blank")APPLY HERE(/fusion_button) #J-18808-Ljbffr

Is creating and managing schedules easy and fun for you?

you have a deep understanding of property maintenance?

Do you know when to ask an expert

Do you have a good understanding of how much time it takes to complete a work

order?

Are you a go-getter and a team player?

Are you tech-savvy?

Are you naturally driven to

dig deeper until you get the result you want?

Do you act immediately when the ball is in your

court?

Are you comfortable providing constructive feedback to your peers to improve the quality

of the maintenance?

Does it bother you when people don't pay attention to details?

Then you might be our dream Maintenance Coordinator!

We are looking for someone who

wants to grow professionally and will help us to make our maintenance team highly organized,

and efficient.

They want to be part of the journey to becoming the best property management

company on the West Coast.

If this sounds exciting to you, then please apply!

ROLE :

Your job will be to coordinate all our maintenance needs.

You will be responsible for making

sure our staff is fully booked days in advance.

Respond to emergencies and reorganize the

schedule for the right priorities.

You will be working closely with our Regional Manager to clearly

communicate what maintenance issues and solutions need to be brought up to the owners.

You will be responsible for scheduling Maintenance inspections and the Preventative

Maintenance Program.

You will be responsible for communicating with tenants, and vendors,

managing schedules, and assigning work to team members.

RESPONSIBILITIES :

Communicate daily with the Regional Manager and the maintenance team

Coordinate work and regularly update tenants

Schedule all Melds, Inspections, and Preventative Maintenance Program

Creating schedules for unit turns, remodels, and forecasting work

Monitoring Maintenance Software, managing WO, and the order of their priority

Request quotes from third-party vendors

Suggest improvements and enforce internal processes

RESULTS : Timely respons

ASAP - Emergency – respond immediately, with mitigation the same day.

8 hours - All other tenant-driven Melds

Follow up

First follow-up next day = assigned to a technician, vendor or update the tenant

Subsequent follow-up or update - Every 16 business hours

Goal is to resolve non-urgent maintenance within 3 business days

Property Meld management :

Review all the messages 3 times a week (Monday, Wednesday, Friday)

Respond to tenants' questions, Update the tenant on the progress

Prompt tenant to respond (2 prompts) and close MELDs after we sent 2 prompts

Follow up with vendor, technician or PM on assigned Meld to ensure timely completion

Make sure you remove tags on new conversations

Approve payments in MELD

Add lock box codes to melds

Assign properties to property groups

Maintenance schedules are created for 2 weeks in advance and filled with :

The tenant has driven WO

Inspection follow-ups

Landscaping and Hardscaping

Schedule inspection per the unit turn schedule )

Pre-move out scheduled within 8 business hours of 30-day notice receipt, timeline 3 business days

Move out - within 8 business hours of move out date

Move-in - no later than the day before move in date

Onboarding

Convert the Appfolio Work Orders into Meld after zInspector reports

Check when the unit turns need to be scheduled - align with PM on priorities

Schedule Cleaning

Schedule - Carpet cleaning if applicable = check inspection or advertising photos if the unit has

Semi-Annual Inspection schedule created for 2 months in advance

Preventative Maintenance Plan schedule created for 2 months in advance

Regional Manager updated daily (successes, issues, required approvals)

Quotes from third-party vendors gathered per Regional Manager's request

REQUIREMENTS

Must have excellent written and verbal English skills

Must enjoy learning software tools & be able to do so quickly

Fast internet, camera, at least 2 monitors & good computer equipment

Several years of experience working in a fast-paced environment

Smart phone

RESOURCES : Talkroute

G Suite

Property MELD

WhatsApp

Create a job alert for this search

Coordinator Property • Johannesburg, Gauteng

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Cape Town, South Africa | Posted on 29/05/2025

Outsourcery is a leading provider of virtual assistance services, connecting skilled professionals with dynamic clients across various industries. We are expanding our property management team and seeking an experienced Property Manager with proven expertise in the UK property industry to oversee diverse portfolios of residential and commercial properties for clients.

Role Overview:

The Property Manager will be responsible for the day-to-day management of residential properties, ensuring high levels of tenant satisfaction, property maintenance, and compliance with relevant legislation. This role requires a proactive individual with excellent communication skills and a strong understanding of the UK property market.

Key Responsibilities:

Manage a portfolio of properties, acting as the primary point of contact for landlords and tenants.

Coordinate property maintenance and repairs, liaising with contractors to ensure timely resolution of issues.

Conduct regular property inspections and ensure compliance with safety regulations, including Gas Safety, EICR, and EPC certifications.

Handle tenant inquiries and complaints, providing prompt and effective solutions.

Oversee the tenancy lifecycle, including renewals, terminations, and deposit returns.

Maintain accurate records of property activities, ensuring all documentation is up-to-date and compliant with legal requirements.

Assist in setting rental rates by conducting market research and analysis.

Prepare and present regular reports to landlords, detailing property performance and financial summaries.

Qualifications and Experience:

Minimum of 2 years' experience in property management or a related field.

Experience managing a remote portfolio of properties.

Strong knowledge of UK property laws and regulations.

Proficiency in property management software (i.e. Reapit, Fixflo, Zoopla, Rightmove, or similar) and Microsoft Office / Google Suite.

Excellent organisational, prioritisation and time-management skills.

Strong interpersonal and communication skills, both written and verbal.

Excellent problem-solving skills.

Ability to work independently and manage multiple properties effectively.

ARLA Propertymark qualification or equivalent.

What We Offer:

Flexible remote working environment.

Opportunities for professional development and training.

Supportive team culture with regular virtual meetings and collaboration.

Access to a diverse client base in the UK market.

If you’re looking for a client-focused, people-first company that values your skills and provides a flexible, remote work environment, then Outsourcery is the place for you!

How It Works:

Apply: Click “I’m Interested,” upload your CV and cover letter, and sit back while we review your application. Relax, we’ve got this!

Show Your Skills: If your skills are a match to current client requirements, we will invite you to complete a role-specific online assessment.

Interview Time! Passed the assessment? Meet with a Talent Manager to dive deeper into your experience and learn more about us.

Get Ready: If we’re aligned, you’ll enter our ready-to-hire pipeline, sign a contract, and complete a quick onboarding.

Start Strong: Meet your Team Lead and jump into exciting projects that match your skills!

Note : Project availability varies. While we can't guarantee work, we will always strive to fill your desired capacity as soon as possible.

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Position: Financial Manager – Agriculture & Property Management

Location: Durbanville

Salary: Competitive, based on experience

Job Type: Full-time

About the Position:

We are seeking an experienced Financial Manager with a strong background in the agriculture sector. The ideal candidate should not only have financial management experience but also skills in property management (which will be an advantage), specifically in the rental of houses and commercial properties.

Requirements:

• Qualifications: Degree in Finance / Accounting / Agricultural Economics or a related field.
• Experience: Minimum 5 years’ experience in financial management, preferably in the agriculture sector.
• Property Knowledge: Experience in leasing and managing properties is a strong advantage.

Software Skills:

• Proficiency in financial software and MS Excel.
• Xero Accounting
• Strong analytical and problem-solving skills.
• Excellent communication and leadership skills.
• Ability to work independently and strategize effectively.

Key Responsibilities:

• Financial Management
• Prepare, analyze, and manage financial statements and budgets.
• Oversee cash flow management and cost control.
• Ensure compliance with legal and tax regulations.
• Manage audit processes and financial risks.

Agricultural Finance:

• Develop financial planning and budgeting for agricultural operations.
• Forecasting and risk management within the agricultural sector.
• Facilitate and manage agricultural funding and subsidies.

Property Management:

• Manage leasing and contracts for houses and commercial properties
• Maintain rental agreements and ensure rent collection.
• Coordinate maintenance and repairs of properties.
• Communicate with tenants and ensure compliance with regulations.

Why Join Us?

• A dynamic and growing company.
• Competitive compensation and benefits.
• A well-balanced role combining financial and property management responsibilities.

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Our client is a major league Asset Management business that has achieved enormous growth in recent years. To this extent they have built up a robust Operations team – they now have an opening for an Operations Analyst to come in an add value to the core functioning of the engine-room of the business.

The Operations team works closely with the Portfolio Managers, Distribution Team, Risk Team, the Trading Desk and external service providers on a day-to-day basis in order to achieve the highest level of impact to the business from utilising our combined knowledge base and skill as a team.

The role requires a deep understanding of financial markets and instruments, contribute and promote robust operating procedures to create an efficient, responsive and process driven Operations team. The Operations Analyst will report to the Head of Investment Operations who reports into the Chief Operating Officer.
Main duties and responsibilities:
Process:
o Contribute to and promote robust operating procedures across the investment management business to create an efficient, responsive and process driven Operations team.
o Improve business understanding of operations processes and procedures.
o Establish and promote enhanced business processes that ensure efficient and effective stakeholder delivery within set expectations and agreed performance standards in the area of accountability and the overall optimisation of the value chain for the business, including:
Performance of reconciliations.
Exception handling. Investigation of significant variances and effective resolution of reconciliation breaks and ad hoc challenges.
Monitoring of the operations mailbox and timeous execution of stakeholder requests.
Take responsibility for daily operational activities.
Liaise with stakeholders, run daily operational activities, receive and execute requests timeously.
Ensure timeous and correct recording of transactions.
Liaise with stakeholders to keep them fully appraised of the progress of queries.
o Reconciliation of trade and fund dealing activity, corporate action and Proxy voting management, cash management and spot FX instruction, reconciliation of cash, positions and performance.
People:
o Share and transfer product, process and systems knowledge to colleagues.
o Collaborate and work with internal teams to deliver required service levels.
o Ensure achievement of own performance objectives.
o Share information with other team members regarding successes, issues, trends and ideas.
o Participate in own professional development and career path.
Ideal qualifications:
B Com (Hons) preferred or appropriate finance qualification.
Ideal experience:
5 years of experience in related role within an Asset Management business
Experience with reconciliations and cash management.
Relevant computer skills and system experience.
Experience in a programming language would be advantageous, but not required.
Knowledge of working with custodians would be advantageous.
Relevant market knowledge.
Competencies & Skills:
Strong analytical skills and attention to detail.
Ability to problem solve.
Ability to work independently (self-starter) and collaboratively in the team in a fast-paced environment.
Proactive: Takes initiative to anticipate and address issues before they arise.
Detail-Oriented: Ensures accuracy and thoroughness in all tasks.
Output-Focused: Demonstrates a strong commitment to understanding and meeting the needs of stakeholders (internal or external)
Collaborative: Works effectively and managing the relationship with both internal teams and external stakeholders and service providers, fostering strong relationships.
Exceptional verbal and written communication skills, with the ability to engage confidently with teams and stakeholders.
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).

To apply for this role please send your CV and supporting documentation to

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Our client is a major league Asset Management business that has achieved enormous growth in recent years. To this extent they have built up a robust Operations team – they now have an opening for an Operations Analyst to come in an add value to the core functioning of the engine-room of the business. The Operations team works closely with the Portfolio Managers, Distribution Team, Risk Team, the Trading Desk and external service providers on a day-to-day basis in order to achieve the highest level of impact to the business from utilising our combined knowledge base and skill as a team. The role requires a deep understanding of financial markets and instruments, contribute and promote robust operating procedures to create an efficient, responsive and process driven Operations team. The Operations Analyst will report to the Head of Investment Operations who reports into the Chief Operating Officer.Main duties and responsibilities: Process:o Contribute to and promote robust operating procedures across the investment management business to create an efficient, responsive and process driven Operations team.o Improve business understanding of operations processes and procedures.o Establish and promote enhanced business processes that ensure efficient and effective stakeholder delivery within set expectations and agreed performance standards in the area of accountability and the overall optimisation of the value chain for the business, including:Performance of reconciliations.Exception handling. Investigation of significant variances and effective resolution of reconciliation breaks and ad hoc challenges.Monitoring of the operations mailbox and timeous execution of stakeholder requests.Take responsibility for daily operational activities.Liaise with stakeholders, run daily operational activities, receive and execute requests timeously.Ensure timeous and correct recording of transactions.Liaise with stakeholders to keep them fully appraised of the progress of queries.o Reconciliation of trade and fund dealing activity, corporate action and Proxy voting management, cash management and spot FX instruction, reconciliation of cash, positions and performance.People:o Share and transfer product, process and systems knowledge to colleagues.o Collaborate and work with internal teams to deliver required service levels.o Ensure achievement of own performance objectives.o Share information with other team members regarding successes, issues, trends and ideas.o Participate in own professional development and career path.Ideal qualifications: B Com (Hons) preferred or appropriate finance qualification.Ideal experience:5 years of experience in related role within an Asset Management businessExperience with reconciliations and cash management.Relevant computer skills and system experience.Experience in a programming language would be advantageous, but not required.Knowledge of working with custodians would be advantageous.Relevant market knowledge.Competencies & Skills: Strong analytical skills and attention to detail.Ability to problem solve.Ability to work independently (self-starter) and collaboratively in the team in a fast-paced environment.Proactive: Takes initiative to anticipate and address issues before they arise.Detail-Oriented: Ensures accuracy and thoroughness in all tasks.Output-Focused: Demonstrates a strong commitment to understanding and meeting the needs of stakeholders (internal or external)Collaborative: Works effectively and managing the relationship with both internal teams and external stakeholders and service providers, fostering strong relationships.Exceptional verbal and written communication skills, with the ability to engage confidently with teams and stakeholders.Proficiency in Microsoft Office Suite (Power Point, Excel, Word). To apply for this role please send your CV and supporting documentation to #J-18808-Ljbffr