286 Community Manager jobs in South Africa
Community Manager
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Description
Position Summary
We are seeking a sensational full-time Community Manager to join our team The Community Manager is fully accountable for all property operations and is expected to effectively manage and coordinate persons, activities, and available resources to accomplish property objectives as set forth by the Regional Manager. These objectives include maximizing occupancy levels and property values.
Job Duties & Responsibilities
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- In conjunction with the regional manager, the manager will assist in formulation of budgets for each upcoming calendar year. The manager is responsible for staying within the established budget guidelines throughout the year.
- Ensures that all rents are collected when due, and posted in a timely manner. Makes sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
- Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
- Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Manager is responsible for approving and submitting all invoices to corporate office for payment in accordance with the company purchasing policies.
- Trains, motivates, supervises, and hires and terminates (in conjunction with Regional Manager/Upper Management) all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets via paylocity, instructing and advising on-site staff of employee procedures and guidelines.
- Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
- Ensures that lease files are complete and that completion of leases is being executed properly.
- Responsible for office opening on schedule, condition of office and model apartments.
- Attends scheduled corporate management meetings, usually held semi-annually at the VFTN.
- Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a regular basis.
- Maintains positive customer service attitude.
- Makes periodic inspections with residents of move-in/move-outs.
- Reviews all notices to vacate to determine the cause of the move-out.
- Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
- Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
- Updates the board indicating vacancy status on a regular basis. Coordinates with maintenance and makeready staff to ensure timely recondition of apartments after move-out.
- Monitors and schedules all maintenance activities.
- Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions.
- Welcomes and shows property to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork.
- Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
- Reports all liability and property incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.
- Manager completes any pertinent safety checklists with maintenance staff.
- Performs any additional duties or tasks as assigned by the Regional Manager.
Requirements
Education
High School Diploma or Equivalent (College Degree or Coursework Desirable)
Specialized Skills & Knowledge
- Prior Property Management Experience Preferred
- Certified Apartment Manager (CAM) Preferred but Not Required
- Strong Customer Service and Sales Skills
- Must be able to work in a fast-paced and customer service-oriented environment
- Understanding of computer systems, web applications and software.
- Performs duties under pressure and meets deadlines in a timely manner
- Works as part of a team, as well as completes assignments independently
- High degree of flexibility with the ability to work independently
- Excellent organizational, presentation, interpersonal, written and oral communication skills
- Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders
Community Manager
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Are you a natural connector with a passion for health and biohacking? A leading international health and wellness brand is looking for a Community Manager to build and scale a thriving online tribe around their global events. You will lead the launch and management of a dedicated community platform, engaging members year-round to drive connection, loyalty, and measurable revenue outcomes.
As the face of the brand (UK & US), you'll shape the community experience, empower VIP members, and align engagement strategies with ticket sales, retreats, and high-end offers. This is a high-impact role for a purpose-driven professional who thrives in fast-paced, mission-led environments.
RequirementsKey Responsibilities
- Launch and manage the new community platform.
- Design and implement a high-converting onboarding experience for new members.
- Grow the community to 2,000+ engaged members in the first 90 days using existing databases and partner networks.
- Develop and lead an ongoing engagement strategy – including weekly prompts, Q&As, polls, and spotlight content.
- Create and manage a VIP sub-community and support conversions to retreats.
- Collaborate with marketing and events teams to align community activity with summit cycles and sales targets.
- Track and optimise community KPIs: active users, retention rates, contributions, and ticket sale influence.
- Facilitate member introductions and foster a genuine sense of belonging and value.
- Maintain weekly reporting and contribute to a documented Community Playbook.
- Represent the brand with authenticity and energy – become a recognised and trusted connector within the wellness space.
Must Have:
- 3+ years' experience building and managing online communities (In health, wellness or fitness industry).
- High emotional intelligence and natural ability to connect people.
- Strong understanding of community growth, retention, and engagement metrics.
- Experience with platforms such as Circle, Mighty Networks, or Geneva.
- Excellent written and verbal communication skills.
- Proven ability to work independently, meet targets, and drive measurable outcomes.
- Familiarity or personal interest in biohacking.
Laptop, reliable internet, and home-office setup suitable for remote work.
Experience with VIP segmentation and high-ticket upsell funnels.
- Understanding of event marketing cycles and community-to-sales pipelines.
- Existing network or knowledge of health & wellness influencers.
Community Manager
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Company Description:
At Neighbourgood, we provide inspiring living and workspace solutions to help our
members thrive. The future of living and working is happening right now, and we are
leading this movement in South Africa, and connecting the dots as we go. United by a
common purpose, to bring GOOD to neighbourhoods, we are on a mission to create
sustainable next generation spaces that leave the world a better place than we found it.
Role Description:
A Community Manager is a respected leader in the community setting an example for
how people conduct themselves in and around the space. They are excellent at
organizing and planning - Do your friends and family count on you to coordinate plans?
They are punctual with good time management and good quick communication skills -
Customers hate being in the dark, so the position requires over communication to make
sure everyone knows the details. They lift staff morale when energy is low and drives team
energy daily. The have hard but always respectful conversations with staff who are not
performing. You are the leader of the teams on site and need to strike the balance of
being there to support them and create a positive work environment but also hold them
accountable. How you make people feel is not only true for customer service but for
maintaining a high performing team. They love to serve. If your love of language isn't an
act of service, this isn't the role for you. You should have a positive outlook on life but still
realistic. A self-motivator and driver - your location team need you to be on it when they
need the support. We can always curb your efforts if we feel you are overstepping a
mandate, but we find it hard to push people to initiate solutions. Be outcome driven and
always focused on achieving an objective outcome. You should be someone who thrives
on a busy and ever-changing workday.
What You'll Do/ Key Responsibilities:
To provide overall management, accountability, and direction for the operation of the
location/s. To maintain location occupancy, control location operating costs and generate
targeted location net operating income that meets or exceeds budget, with guidance
and support from the EXCO and senior management team including the Asset Manager.
Establishing and maintaining mutually beneficial relationships with members,
contractors, service providers, management, and team members. Ensuring the location
runs a full engagement, events and activations program to drive occupancy, retention
and repeat memberships.
Qualifications:
● Bachelor's degree in Hospitality Management, Business Administration, or a
related field.
● Previous experience in a hospitality management or community management
role is preferred.
● Excellent communication and interpersonal skills to effectively engage with
guests, staff, and partners.
● Strong organizational and multitasking abilities to handle multiple priorities
and deadlines.
● Proactive problem-solving skills with the ability to make sound decisions under
pressure.
● Familiarity with hospitality software systems and online community
management platforms.
● A passion for delivering exceptional customer service and creating memorable
guest experiences.
● Knowledge of local attractions, events, and resources to assist guests effectively.
● Flexibility to work evenings, weekends, and holidays as required by operational
needs.
● Fluency in additional languages is a plus.
Soft Skill Requirements:
- Able to communicate in English Language easily and concisely (both verbally
and written)
- Comply with all organization policies.
- Comply with all systems and procedures as laid down by the Management.
- Basic Computer & Mathematics skills.
- The management reserves the right to change/extend this statement, if necessary, at any point of time during her/his employment.
- Adhere to and implement all Standard Operating Policies and procedures as set by Management.
OTHER REQUIREMENTS:
● Own transport
● Own phone
● Live in Cape Town (location-based position)
JOB SPECIFIC TASKS:
Business Strategy Development and Execution
With the assistance of the Hospitality Manager, stays current with industry trends and
stays aware of the strengths and weakness of competition in order to ensure that a
competitive guest experience is maintained; explores new business opportunities;
suggests new ideas designed to maximize property customer satisfaction, profitability,
and market share. Ensures that all new implementations are aligned with
Neighbourgood brand standards and the company's vision and mission.
Business Information Analysis
With the assistance of the Hospitality Manager, reviews business related data such as
market share, financial performance, inventory, employee engagement, and customer
satisfaction; analyses business information to proactively address changing market
conditions, uses business information to identify indicators of product, service successes,
labour and capital expenses and opportunities for improvement; integrates business
information into business plans.
Revenue Management
Driving revenue is the cornerstone of any business and is essential to your sites
sustainability and thus it is imperative to have a constant understand of the performance
of your property. Work with the Hospitality Manager and the Revenue Manager in order
to suggest changes that would improve overall ADR and REVPAR. Work with the
Community Hosts to drive walk in, direct booking and extension revenue in order to
maximise overall property revenue.
Sales and Marketing
In conjunction with the Hospitality Manager works closely with Sales and Marketing and
Revenue team to suggest revenue generating strategies for their properties; identifies
and refers new business leads and actively assists in developing relationships with Sales
and Marketing and Revenue team to effectively execute established goals.
Talent Management and Organizational Capability
With the assistance of the Hospitality Manager, creates a cohesive and high-performance team that continuously strives for positive results and improvement; Creating learning and development opportunities for all employees; creates and effectively executes
development plans for all direct reports based on their individual strengths, development
needs, and career aspirations; identifies resource needs to strengthen property team;
creates succession plans for future job openings; actively supports the staffing process;
ensures effective work processes, systems and teamwork are in place to maximize
individual and overall property performance.
Employee and Labour Relations
With the assistance of the Hospitality Manager, verifies that all employees are treated
fairly, and with respect; fostering an environment of open communication and spending
time with employees on the frontlines; makes themself available to employees ("open
door policy"); celebrates the success of employees and works with Human Resources to
maximize employee engagement and monitor local labour environment to address
issues as needed.
Owner Relations
Builds strong rapport with property owners and Body Corporates through proactive and
on-going communication.
Customer and Public Relations Management
Interacts with members and other customers on a frequent basis to obtain feedback
about their experiences on properties; utilizes member/customer feedback to recognize
outstanding employee service performance and improve service delivery; establishes
presence in the market by actively promoting an exemplary property image, involving
oneself in the local community, and by developing strategic alliances with local officials,
businesses, and customers.
Company/Brand Policy, Procedures, and Standards Compliance
With the assistance of the Hospitality Manager, verifies property compliance with legal,
safety, operations, labour and service standards; conducts both routine and short-notice
quality assurance audits with specific departments; conducts detailed walk-throughs of
properties to ensure building, public areas, kitchen, and grounds are well-maintained,
safe, and meet or exceed guest expectations; validates that employees are appropriately
trained and performing to standard.
Why Join Us?
We are a young, dynamic and fast-growing company looking for smart, creative, hard-
working, good people with integrity to join our team.
Being a Neighbourgood team member is more than just a job. We believe the magic of
work is sparked by the passion you bring, the places you go, the people you meet and the
purpose you follow. And it starts here. Here you will brush shoulders with those who dare
to dream and do. Here you will be welcomed by a diverse community that embraces and
inspires you — because together we can achieve more.
At Neighbourgood, we challenge ideas, and explore new ways of getting things done, and we ask you to bring your open-
minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
Neighbourgood is growing incredibly quickly, meaning each employee will be given
significant responsibility and autonomy. We value strong work ethic and entrepreneurial
spirit. This will mean hard work but will also mean room for innovation in developing
processes and/or programs that could benefit the company.
Ready to Apply?
If you're ambitious, people-oriented, and ready to help us build belonging through exceptional spaces, we'd love to hear from you.
Send us your CV/resume and a short note about why you'd make a great fit.
Community Manager
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Community Manager – OneBio Innovation Centre
Salt River, Cape Town
|
Full-time
|
On-site
Start Date:
15 November 2025, or as soon as possible
Application close:
17 October 2025
About OneBio Innovation Centre (OBIC)
The OneBio Innovation Centre is a pioneering non-profit biotech innovation centre based in Cape Town. We provide fully equipped lab and office space to high-potential biotech startups, along with access to a vibrant community, investment network, and event space. We are building the future of African biotech through collaboration, creativity, and infrastructure that works.
Based in Salt River, Cape Town, we are home to early-stage companies working in health, agriculture, food, aquaculture, and industrial biotech. We're building an ecosystem that connects researchers, entrepreneurs, investors, and corporates to accelerate biotech innovation in Africa.
Important Note: We're a Startup Too
OBIC opened its doors in September 2024 and we are still in our very early growth phase. Our team is small, dynamic, and hands-on.
This means:
- You'll have the opportunity to shape your role and grow with us.
- You'll work closely with leadership on high-impact projects.
- You'll need to be adaptable, energetic, and comfortable wearing many hats which often means working on things that fall outside a traditional job description.
Role Overview
The Community Manager will be the heart of OBIC's community by connecting people, shaping culture, and ensuring every startup and partner feels supported and engaged. This role blends event management, marketing, communications, and relationship-building, supporting both internal members and external stakeholders.
You'll play a vital role in growing our visibility, community spirit, and value to startups which will help position OBIC as the go-to destination for biotech innovation in Africa.
Key Responsibilities
Community & Member Engagement
- Build strong relationships with OBIC member startups, partners, and mentors.
- Manage onboarding and ensure an exceptional member experience.
- Organise various monthly events, networking, and community activities.
- Gather feedback and foster a collaborative, inspiring environment.
Events & Programming
- Plan and coordinate regular events (workshops, talks, pitch nights, open days).
- Support execution of flagship innovation programs in collaboration with OBIC leadership.
- Assist with speaker sourcing, logistics, catering, and communications.
Marketing & Communications
- Manage OBIC's social media channels and monthly newsletter.
- Create and share engaging content that tells OBIC's story and celebrates our startups.
- Support brand-building campaigns and website updates.
Operations Support
- Work with the General Manager on hub operations, events, and space management.
- Help keep OBIC's spaces vibrant, functional, and welcoming.
Who We're Looking For
Essential Skills & Experience:
- Tertiary level qualification preferred.
- Proven experience in community management, event coordination, marketing, or communications.
- Excellent written and verbal communication skills.
- Highly organised, proactive, and detail-oriented.
- A people person: confident, warm, and approachable.
- Comfortable using social media and digital tools:
- LinkedIn, Canva, Google Workspace, MailChimp, Wordpress
- Basic design and content creation skills.
Nice to Have:
- Experience in innovation hubs, coworking spaces, or startup ecosystems.
- Background in science, biotechnology, sustainability, or entrepreneurship.
What You'll Gain
- A front-row seat in Africa's emerging biotech ecosystem.
- Hands-on experience working with startups, founders, and investors.
- The chance to shape a young, purpose-driven organisation from the ground up.
- A supportive and creative work culture that values initiative and ideas.
Details:
Fulltime, on-site
Location:
Salt River, Cape Town
Start:
15 November 2025, or as soon as possible
Application close:
17 October 2025
Standard office hours:
08:00 - 17:00
Competitive salary
To Apply:
Send your CV and a short cover letter telling us why you're excited about this role to with the subject line:
Community Manager – (Your Name)
.
Community Manager
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Job Description
Role Description – Community Manager (ZA)
Full-time, starting on a fixed-term contract until December 2025.
Remote. Candidates must be based in South Africa.
About Greenpark
Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency. Our Purpose is to help brands create meaningful connections that impact people's lives through performance-driven content for search and social. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model.
We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.
Our Values
As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core.
'We Strive
', '
Acting Together
', '
With Kindness
' are the values that guide us.
About the role
We are looking for a dynamic community manager for a project run out of South Africa for a jewels and jewellery business in the USA. This is a dedicated content role with the primary objective of maintaining and growing engaged communities for a jewellery brand in the USA. Knowledge of working with influencers for a number of social channels is highly preferential for this position. Cross market experience is also highly sought after.
This role description covers the main aspects of the Community Manager role. However, a job description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.
What you'll do
- Work with Social Media Lead on establishing publishing guidelines, cadence and content pillars.
- Creating response matrices in several languages and creating ways of working around responding to comments and when and where to engage audiences.
- To set and maintain a publishing schedule and be responsible for the day-to-day publishing and monitoring of social assets.
- To monitor and manage audience and community interactions, including providing correct and timely guidance to audiences interacting with the channel.
- Maintain social media calendars/trackers
- Ensure that all content meets brand and regulatory guidelines.
- Provide performance insights from the channels for the monthly content report and reporting back to the internal business and client on this performance.
- Innovate on the social channel to ensure we are growing and delivering content that our audiences want – and to drive conversions as a result.
- To grow the social channel from month to month and provide ongoing support on best practice on how to do this and achieve the goals of the client in brand awareness and conversion.
About you
- At least two years' experience in social media and community management, including proven experience in planning, and executing campaigns and activity on a major brand social media account across multiple platforms, preferably across markets.
- Thorough understanding of social media platforms, the types of content required for each, with a focus on Meta platforms, TikTok and X. Experience of Reddit is also a plus.
- Experience in building audiences and engagement
- Experience working with luxury or jewellery brands and knowledge of their audiences.
- Creative flair with a keen eye for detail – a passion for working in a creative environment and leading creative ideation.
- Strong social copywriting experience
- Ability to work both independently and as part of a team.
- Highly organised and able to manage multiple projects at once.
- Able to work flexibly in a fast-paced environment, on deadline.
- Ability to adapt to evolving social media trends and technologies.
At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we're committed to ensuring everyone's voice is heard and everyone can thrive.
All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.
Community Manager
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About Owner Exchange
Owner Exchange is a trusted, vendor-free peer network for top-performing veterinary practice owners. We bring together 7-figure practice owners to share insights, solve challenges, and build lasting professional networks. Through curated forums, live peer groups, and structured onboarding, we help members unlock the power of collective intelligence to scale their impact.
Role Overview
We're looking for a Community Manager to lead the coordination and engagement of our members across online forums, peer groups, and onboarding experiences. This person will be the connective tissue of our community—welcoming new members, sparking conversations, ensuring participation, and maintaining the high-trust, high-value culture that defines Owner Exchange.
You'll work closely with our leadership and marketing teams to ensure every member feels supported, informed, and activated from their very first interaction.
Key ResponsibilitiesCommunity Engagement and Forum Management
- Moderate and manage discussions across our private forums and groups (e.g. Circle, Slack, or similar).
- Prompt conversations, answer common questions, and ensure threads remain high-quality and on-topic.
- Encourage member-to-member engagement by tagging, introducing, and connecting relevant members.
- Track engagement metrics and identify quiet members who need nudges to participate.
Member Onboarding and Orientation
- Schedule and host onboarding calls for new members, ensuring they understand community benefits, navigation, and expectations.
- Coordinate pre- and post-onboarding communications (emails, reminders, follow-ups).
- Guide members through joining the forums, setting up their profiles, and participating in their first discussions.
- Maintain a seamless handoff from sales to onboarding to community.
Event and Group Coordination
- Support the scheduling and logistics of peer group sessions and virtual meetups.
- Remind members of upcoming events, collect RSVPs, and help facilitate smooth sessions.
- Share post-event summaries and keep discussions alive between meetings.
Community Growth and Improvement
- Gather feedback from members to continually improve onboarding and community experience.
- Collaborate with the marketing team to highlight community success stories and engagement wins.
- Suggest new initiatives, content, or systems that enhance member value and retention.
Ideal Candidate Profile
- Experienced Community Builder: Proven track record moderating and growing engaged online communities or peer groups.
- Excellent Communicator: Warm, clear, and professional in both writing and live calls.
- Organized and Proactive: Can manage multiple threads, calls, and events simultaneously without dropping details.
- People-Oriented: Thrives on connecting with individuals and helping them feel included.
- Tech-Savvy: Comfortable using community platforms (e.g. Circle, Slack, Mighty Networks), scheduling tools (e.g. Calendly), and CRM systems.
Nice-to-Have Skills
- Experience working with high-net-worth professionals or private peer networks.
- Background in veterinary, healthcare, or professional communities.
- Familiarity with GoHighLevel or similar CRM tools.
- Event moderation or hosting experience.
Why Join Us
- Be part of a mission-driven community empowering practice owners to grow together.
- Shape the culture and growth of an exclusive, trusted network.
- Flexible remote role with room to innovate and take ownership.
- Work alongside a small, passionate team that values clarity, integrity, and initiative.
Job Type: Full-time
Pay: R29 000,00 - R34 000,00 per month
Work Location: Remote
Community Manager
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Purpose of the Role
The Community Manager supports Dis-Chem Life in building and maintaining positive relationships with our customers and community online. This role focuses on managing social media interactions, responding to enquiries and complaints, and creating engaging content to keep our audience connected and informed.
The goal is to ensure that every customer interaction reflects Dis-Chem Life's values, helps strengthen trust, and supports a positive experience with the brand.
Role Summary
The Community Manager will manage the day-to-day community interactions across social media channels, ensuring timely and professional responses. This role will assist in content creation, monitor online feedback, and escalate issues when needed.
Success in this role requires strong communication skills, empathy, and an interest in community engagement. This is a hands-on role ideal for someone looking to grow their skills in social media, customer engagement, and online reputation management
Benefits
- Hybrid working model with flexibility
- Exposure to marketing campaigns and community engagement initiatives
- Professional development in digital engagement, customer experience, and content creation.
- Work at the unique intersection of insurance and retail communities
- Be part of a high-energy, creative team where your work has visible impact
Key Responsibilities
1. Community Management and Engagement
- Monitor social media platforms and online communities daily.
- Respond to customer enquiries, feedback, and complaints in a timely and professional manner.
- Escalate complex or sensitive issues
- Support in-store community engagement initiatives when required.
2. Content Support
- Assist in creating social media posts, captions, and basic graphics.
- Help co-create content aligned with Dis-Chem Life's brand voice.
- Support campaigns by scheduling and posting content across channels.
- Review agency content before posting.
3. Feedback & Reporting
- Capture and report customer feedback and trends from community interactions.
- Provide insights on recurring questions, complaints, or topics for marketing and product teams.
4. Brand Protection & Reputation Support
- Help monitor online conversations for potential risks to the brand.
- Ensure all responses reflect the company's tone: warm, human, clear, and professional.
5. Continuous Learning & Improvement
- Stay up to date with social media trends and community management best practices.
- Suggest improvements to processes or content to increase engagement.
Soft Skills
- Curious, creative, and willing to learn
- Strong interpersonal skills, able to build trust quickly across diverse communities
- Resilient, calm, and solutions-oriented under pressure
- Creative and curious, constantly experimenting with new engagement methods
Technical Skills
- Familiarity with social media platforms (Facebook, Instagram, X, LinkedIn, TikTok)
- Basic content creation skills (Canva, simple Adobe Suite use advantageous)
- Awareness of online reputation management best practices
- Basic reporting or analytics skills
- Ability to speak multiple languages (Advantageous)
Experience
- 1–2 years in social media, community management, or customer service roles
- Experience handling customer complaints or enquiries online
- Exposure to content creation and social media scheduling
- Interest in learning community engagement strategies and reporting insights
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Community Manager
Posted 14 days ago
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The Community Manager is responsible for nurturing, managing, engaging and growing a community. They implement social media and communication campaigns to align with client’s marketing strategy. They use online marketing skills to promote a business, engage customers and to build brand recognition.
Responsibilities:
Implements community management strategy
Keeps social media profiles up to date
Schedule and publish posts across social media platforms
Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner
Source user generated content across platforms
Monitors and reports on community feedback
Fosters relationships with influencers
Engage with followers to build a sense of community and loyalty
Identify potential issues within the community and address them proactively
Manage and mitigate negative situations as they arise in real time
Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team
Assist in planning and executing social media campaigns and contests
Stays informed of the latest social media related trends, updates to platforms and best practices
Identify and document specific categories of client red flags and build a process to address each one internally
Builds relationships with customers, potential customers, industry professionals, influencers and journalists
Advocates for new ideas and approaches in support of continuous improvement/innovation
Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management
Content/Community Manager
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Clockwork is hiring a meticulous and creatively minded Content/Community Manager to oversee and coordinate content development for the Microsoft Xbox team. This full-time role is perfect for someone who thrives at the intersection of storytelling, brand alignment, and project management.
Key Responsibilities
Content Planning & Strategy:
Own and manage content calendars across digital and social platforms for Xbox in your region.
Ensure content aligns with Xbox brand guidelines and global marketing strategies.
Asset Coordination & Briefing:
Translate campaign and tactical briefs into clear creative briefs for the content team.
Collaborate with writers, designers, and animators to produce high-quality, engaging content.
Manage deadlines, reviews, and delivery of content assets with precision.
Quality Control & Publishing:
Review all assets for consistency, quality, and brand accuracy before publishing.
Work closely with the Social Media Manager to schedule and publish content on platforms.
Performance Review & Reporting:
Track the performance of content initiatives and collaborate with analysts to generate actionable insights.
Use performance data to refine future content strategies.
Requirements
Qualifications & Attributes
2–4 years of experience in content production, content marketing, or editorial management.
Strong grasp of digital content formats, trends, and storytelling techniques.
Exceptional organizational and project management skills.
Experience in the gaming industry is advantageous but not required.
Senior Community Manager
Posted today
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Job Description
Urgently hiring a Senior Community Manager for a Financial Services Group based in Pretoria.
You'll be working across a huge range of client portfolios so lots of variety across various industries such as Food, Lifestyle, Mining
R45k - R60k depending on experience
Looking for solid agency experience
Offices are phenomenal, with every soft benefit you can think of - onsite 5* chef, amazing coffee, social spaces and more .
Onsite role in Pretoria
As the Senior Community Manager you will play a vital role in shaping and nurturing our community. This leadership position involves strategic planning, team management, and cross-functional collaboration to enhance community engagement and align with business objectives.
Core Responsibilities
Strategic Community Development: Design and implement long-term strategies to grow and sustain the community, ensuring alignment with the company's vision and goals.
Team Leadership: Oversee and mentor a team of community managers and moderators, fostering a collaborative environment and ensuring high performance.
Cross-Functional Collaboration: Work closely with departments such as marketing, product development, and customer support to integrate community insights into broader business strategies.
Content and Engagement: Develop and oversee the creation of engaging content, organize events, and initiate programs that drive community participation and loyalty.
Analytics and Reporting: Monitor community metrics to assess engagement levels, identify trends, and report on the community's impact on business objectives.
Crisis Management: Address and resolve conflicts or issues within the community promptly, maintaining a positive and respectful environment.
Skills and Qualifications
At least 5 years in community management or related roles, with a proven track record of building and managing successful communities.
Exceptional verbal and written communication abilities to effectively engage with community members and internal stakeholders.
Proficiency in using analytics tools to track community performance and derive actionable insights.
Strong leadership and interpersonal skills to manage teams and collaborate across departments.
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