2 Community Management jobs in South Africa
Social Media Manager
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Job Description
Join a private investment firm with over two decades of operational experience across manufacturing, telecoms, retail, and food services in Southern Africa, the US, and Europe. This fast-moving, execution-focused team values authenticity over appearances and results over titles. It’s a high-trust, low-ego environment where you’ll work directly with decision-makers.
As Social Media Manager, you’ll take the lead on developing and executing digital strategies across a portfolio of diverse brands and business units. This is a hands-on, high-impact role, perfect for someone with sharp instincts, deep platform knowledge, and the ability to balance content creation, analytics, and brand voice with ease.
Requirements:
- Proven experience as a Social Media Manager or similar.
- Deep understanding of LinkedIn, Instagram, Facebook, YouTube, TikTok, and other key platforms.
- Hands-on experience creating, scheduling, and managing posts across platforms.
- Experience with paid ad campaigns, A/B testing, and analytics tools.
- Ability to brief content creators, collaborate with videographers, and maintain brand consistency.
- Strong copywriting skills with a sharp eye for tone, language, and digital engagement.
- Exceptional time management, attention to detail, and creative judgment.
Duties and Responsibilities:
- Develop and execute social media strategies for multiple brands across B2B and B2C audiences.
- Build and manage content calendars aligned with broader marketing goals.
- Collaborate with videographers, photographers, and content teams to brief and guide content creation.
- Create engaging written, visual, and video content across platforms.
- Track performance across platforms, analyse data, and report on KPIs.
- Stay current with platform updates, algorithm changes, and emerging trends.
- Maintain consistency in brand tone and messaging across all digital
touchpoints. - Coordinate with internal teams and external vendors to ensure the timely delivery.
- Manage community engagement, queries, and feedback across platforms.
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Project Coordinator (Community Management) – Remote
Posted 3 days ago
Job Viewed
Job Description
Job Description
Hours per week: 10-20
Interview process: 2 interviews
Start date: ASAP
For international contractors, this is structured as a freelance engagement. For those based in the US, it is classified as a W2 engagement.
Reddit Collectible AvatarsThe Reddit Collectible Avatars program is an innovative initiative designed to engage the Reddit community through unique and creative digital collectibles. This program offers artists and creators the opportunity to design and share their own avatar collections, which users can purchase and utilize across the Reddit platform. It emphasizes originality, creativity, and community interaction, allowing users to express themselves with distinct, personalized avatars designed and sold by Reddit Creators.
Position Overview:We are seeking a dedicated Operations Coordinator to support operations on the Collectible Avatar Creator Program. This role involves overseeing various operational tasks, ensuring smooth workflows, and maintaining high standards of efficiency and effectiveness in our processes.
Key Responsibilities:- Review Queue Monitoring: Regularly monitor the review queue, identifying items approaching their service level agreement (SLA) deadlines, and coordinate with relevant team members to address these promptly. This task requires approximately 1-2 hours per week.
- Escalation Queue Processing: Examine the engineering and design escalation queues for hidden items and flag unoriginal work or AI-generated content, dedicating around 1 hour per week to this task.
- Staging Pipeline Oversight: Monitor the staging pipeline to identify and resolve any stuck items by requesting upload retries, a task taking about 15 minutes weekly.
- Community Management: Add newly onboarded artists to the r/CollectibleCreators subreddit and moderate the r/CollectibleAvatars and r/CollectibleCreators forums. This role involves around 10 minutes per week for adding artists and 1 hour per week for moderation, depending on the level of activity.
- Dynamic Layout Updates: Regularly update the shop’s dynamic layout, requiring approximately 15 minutes of attention each week.
- Zendesk Queue Monitoring: Oversee the creator Zendesk queue, dedicating around 6 hours per week to ensure timely and effective support responses.
- Modmail Coordination: Manage creator modmail communications, a task currently taking around 15 minutes per week, with a note to possibly phase this out in favor of Zendesk consolidation.
- Onboarding Support: Assist with creator onboarding issues, such as addressing Persona false positives and stripe resets, with time commitment varying from 0 to 10 minutes weekly.
- Contractor Liaison: Review the work of TELUS contractors, responding to their inquiries as needed, which requires about 30 minutes per week.
- Content Organization: Manage updates for HCA and other tutorial content, which occurs sporadically.
- Enforcement and Legal Response: Coordinate the enforcement of artist bans and handle responses to takedowns, with time commitments varying based on need, approximately 1 hour per ban and 4 hours per takedown.
- Proven experience in operational coordination or a similar role.
- Excellent communication and organizational skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in using digital tools and platforms for task management.
- Strong problem-solving skills and attention to detail.
This role is crucial for maintaining the operational integrity and efficiency of our projects. The ideal candidate will be proactive, detail-oriented, and capable of managing various tasks in a fast-paced environment.
#J-18808-LjbffrProject Coordinator (Community Management) - Remote
Posted today
Job Viewed
Job Description
Job Description
Hours per week: 10-20
Interview process: 2 interviews
Start date: ASAP
For international contractors, this is structured as a freelance engagement. For those based in the US, it is classified as a W2 engagement.
Reddit Collectible AvatarsThe Reddit Collectible Avatars program is an innovative initiative designed to engage the Reddit community through unique and creative digital collectibles. This program offers artists and creators the opportunity to design and share their own avatar collections, which users can purchase and utilize across the Reddit platform. It emphasizes originality, creativity, and community interaction, allowing users to express themselves with distinct, personalized avatars designed and sold by Reddit Creators.
Position Overview:We are seeking a dedicated Operations Coordinator to support operations on the Collectible Avatar Creator Program. This role involves overseeing various operational tasks, ensuring smooth workflows, and maintaining high standards of efficiency and effectiveness in our processes.
Key Responsibilities:- Review Queue Monitoring: Regularly monitor the review queue, identifying items approaching their service level agreement (SLA) deadlines, and coordinate with relevant team members to address these promptly. This task requires approximately 1-2 hours per week.
- Escalation Queue Processing: Examine the engineering and design escalation queues for hidden items and flag unoriginal work or AI-generated content, dedicating around 1 hour per week to this task.
- Staging Pipeline Oversight: Monitor the staging pipeline to identify and resolve any stuck items by requesting upload retries, a task taking about 15 minutes weekly.
- Community Management: Add newly onboarded artists to the r/CollectibleCreators subreddit and moderate the r/CollectibleAvatars and r/CollectibleCreators forums. This role involves around 10 minutes per week for adding artists and 1 hour per week for moderation, depending on the level of activity.
- Dynamic Layout Updates: Regularly update the shop’s dynamic layout, requiring approximately 15 minutes of attention each week.
- Zendesk Queue Monitoring: Oversee the creator Zendesk queue, dedicating around 6 hours per week to ensure timely and effective support responses.
- Modmail Coordination: Manage creator modmail communications, a task currently taking around 15 minutes per week, with a note to possibly phase this out in favor of Zendesk consolidation.
- Onboarding Support: Assist with creator onboarding issues, such as addressing Persona false positives and stripe resets, with time commitment varying from 0 to 10 minutes weekly.
- Contractor Liaison: Review the work of TELUS contractors, responding to their inquiries as needed, which requires about 30 minutes per week.
- Content Organization: Manage updates for HCA and other tutorial content, which occurs sporadically.
- Enforcement and Legal Response: Coordinate the enforcement of artist bans and handle responses to takedowns, with time commitments varying based on need, approximately 1 hour per ban and 4 hours per takedown.
- Proven experience in operational coordination or a similar role.
- Excellent communication and organizational skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in using digital tools and platforms for task management.
- Strong problem-solving skills and attention to detail.
This role is crucial for maintaining the operational integrity and efficiency of our projects. The ideal candidate will be proactive, detail-oriented, and capable of managing various tasks in a fast-paced environment.
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