291 Community Management jobs in South Africa

Job Description Hours per week: 10-20 Interview process: 2 interviews Start date: ASAP For international contractors, this is structured as a freelance engagement. For those based in the US, it is classified as a W2 engagement. Reddit Collectible Avatars The Reddit Collectible Avatars program is an innovative initiative designed to engage the Reddit community through unique and creative digital collectibles. This program offers artists and creators the opportunity to design and share their own avatar collections, which users can purchase and utilize across the Reddit platform. It emphasizes originality, creativity, and community interaction, allowing users to express themselves with distinct, personalized avatars designed and sold by Reddit Creators. Position Overview: We are seeking a dedicated Operations Coordinator to support operations on the Collectible Avatar Creator Program. This role involves overseeing various operational tasks, ensuring smooth workflows, and maintaining high standards of efficiency and effectiveness in our processes. Key Responsibilities: Review Queue Monitoring: Regularly monitor the review queue, identifying items approaching their service level agreement (SLA) deadlines, and coordinate with relevant team members to address these promptly. This task requires approximately 1-2 hours per week. Escalation Queue Processing: Examine the engineering and design escalation queues for hidden items and flag unoriginal work or AI-generated content, dedicating around 1 hour per week to this task. Staging Pipeline Oversight: Monitor the staging pipeline to identify and resolve any stuck items by requesting upload retries, a task taking about 15 minutes weekly. Community Management: Add newly onboarded artists to the r/Collectible Creators subreddit and moderate the r/Collectible Avatars and r/Collectible Creators forums. This role involves around 10 minutes per week for adding artists and 1 hour per week for moderation, depending on the level of activity. Dynamic Layout Updates: Regularly update the shop’s dynamic layout, requiring approximately 15 minutes of attention each week. Zendesk Queue Monitoring: Oversee the creator Zendesk queue, dedicating around 6 hours per week to ensure timely and effective support responses. Modmail Coordination: Manage creator modmail communications, a task currently taking around 15 minutes per week, with a note to possibly phase this out in favor of Zendesk consolidation. Onboarding Support: Assist with creator onboarding issues, such as addressing Persona false positives and stripe resets, with time commitment varying from 0 to 10 minutes weekly. Contractor Liaison: Review the work of TELUS contractors, responding to their inquiries as needed, which requires about 30 minutes per week. Content Organization: Manage updates for HCA and other tutorial content, which occurs sporadically. Enforcement and Legal Response: Coordinate the enforcement of artist bans and handle responses to takedowns, with time commitments varying based on need, approximately 1 hour per ban and 4 hours per takedown. Qualifications: Proven experience in operational coordination or a similar role. Excellent communication and organizational skills. Ability to work independently and manage multiple tasks simultaneously. Proficient in using digital tools and platforms for task management. Strong problem-solving skills and attention to detail. This role is crucial for maintaining the operational integrity and efficiency of our projects. The ideal candidate will be proactive, detail-oriented, and capable of managing various tasks in a fast-paced environment. #J-18808-Ljbffr

Job Description Hours per week: 10-20 Interview process: 2 interviews Start date: ASAP For international contractors, this is structured as a freelance engagement. For those based in the US, it is classified as a W2 engagement. Reddit Collectible Avatars The Reddit Collectible Avatars program is an innovative initiative designed to engage the Reddit community through unique and creative digital collectibles. This program offers artists and creators the opportunity to design and share their own avatar collections, which users can purchase and utilize across the Reddit platform. It emphasizes originality, creativity, and community interaction, allowing users to express themselves with distinct, personalized avatars designed and sold by Reddit Creators. Position Overview: We are seeking a dedicated Operations Coordinator to support operations on the Collectible Avatar Creator Program. This role involves overseeing various operational tasks, ensuring smooth workflows, and maintaining high standards of efficiency and effectiveness in our processes. Key Responsibilities: Review Queue Monitoring: Regularly monitor the review queue, identifying items approaching their service level agreement (SLA) deadlines, and coordinate with relevant team members to address these promptly. This task requires approximately 1-2 hours per week. Escalation Queue Processing: Examine the engineering and design escalation queues for hidden items and flag unoriginal work or AI-generated content, dedicating around 1 hour per week to this task. Staging Pipeline Oversight: Monitor the staging pipeline to identify and resolve any stuck items by requesting upload retries, a task taking about 15 minutes weekly. Community Management: Add newly onboarded artists to the r/Collectible Creators subreddit and moderate the r/Collectible Avatars and r/Collectible Creators forums. This role involves around 10 minutes per week for adding artists and 1 hour per week for moderation, depending on the level of activity. Dynamic Layout Updates: Regularly update the shop’s dynamic layout, requiring approximately 15 minutes of attention each week. Zendesk Queue Monitoring: Oversee the creator Zendesk queue, dedicating around 6 hours per week to ensure timely and effective support responses. Modmail Coordination: Manage creator modmail communications, a task currently taking around 15 minutes per week, with a note to possibly phase this out in favor of Zendesk consolidation. Onboarding Support: Assist with creator onboarding issues, such as addressing Persona false positives and stripe resets, with time commitment varying from 0 to 10 minutes weekly. Contractor Liaison: Review the work of TELUS contractors, responding to their inquiries as needed, which requires about 30 minutes per week. Content Organization: Manage updates for HCA and other tutorial content, which occurs sporadically. Enforcement and Legal Response: Coordinate the enforcement of artist bans and handle responses to takedowns, with time commitments varying based on need, approximately 1 hour per ban and 4 hours per takedown. Qualifications: Proven experience in operational coordination or a similar role. Excellent communication and organizational skills. Ability to work independently and manage multiple tasks simultaneously. Proficient in using digital tools and platforms for task management. Strong problem-solving skills and attention to detail. This role is crucial for maintaining the operational integrity and efficiency of our projects. The ideal candidate will be proactive, detail-oriented, and capable of managing various tasks in a fast-paced environment. #J-18808-Ljbffr

Overview

Where: South Africa

Type: Full time, hired through our third party

Join Us at Social Element!

Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

To #makesocialbetter we are looking for a Gaming Moderator for English on a globally recognised gaming brand.

Gaming Moderators

We keep users' gaming experience safe, enjoyable and inclusive, so that players of all ages can feel comfortable and confident when using our client’s gaming platforms.

Using the community guidelines, our job is to make sure all user-generated content is free of illegal, hate speech and harmful content. In policy grey areas we are leaned on as the experts in brand safety so we need to make strong judgement calls to keep the community harm-free.

We thrive in the fast paced environment these projects can bring, working through high volumes of content and safeguarding the community, but this is more than policies and rules for us. This is about building a secure and protected gaming environment for all gamers and making sure the brand reputation and community is always kept safe.

What You’ll Do

You will be going over reported content, in English language, which will include comments, chats, strong graphic images, videos and audio files. Using moderation guidelines, it will be your decision if the user-generated content has broken the community policies or not. You may also need to escalate harmful content to ensure continued protection of the users and brand.

This work will be KPI driven and you will be asked to hit quality and quantity targets so it is important that you:

• Moderate in accordance with Social Element and client-specific guidelines
• Keep up to date with notifications of any new changes in the guidelines or our systems
• Carry out moderation and training according to the times scheduled in the project schedule
• Be resilient when reviewing content that may be unexpected, highly sensitive, intense or challenging
• Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
• Inform Supervisors and/or project management team of any technical or other issues with tools or content and providing feedback on any client issues

Working Hours

We are looking for you to have mixed flexibility across weekdays and weekends to cover all possible project hours. For this particular project, our ideal candidate would have the following availability:

English shifts are 24/7 and are in 2-hour durations starting on the hour. You must be available to work Friday, Saturday, Sunday and Monday.

Total amount of hours available is approximately up to 35 - 40 hours per week (if English strong); however these may fluctuate due to client needs.

Child Protection

At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

Language Skills: excellent Turkish and English as you'll be moderating content in these languages, it’s a must to have outstanding reading skills.

Background experience: either in moderation, community management or a gamer enthusiast who is familiar with the world of gaming, forums and platforms.

Social Media knowledge: great understanding and knowledgeable in navigating different social platform (TikTok, Twitch, Discord, Facebook, Instagram, etc) to keep up to date with the latest gaming trends, events, followers, etc.

Digital native: comfortable in using a variety of technologies, apps, online and cloud platforms.

Self-disciplined: you know how to manage your own time while working remotely e.g priorities, tasks, shifts, attend training, etc

IT Policy

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

• Operating system Windows 10 64bits or higher (Windows 11 is recommended as support for Windows 10 will end in October 2025) / MAC OS X version 13 (Ventura) or higher.
• Any processor that supports Windows 11 (support for Windows 10 will end in October 2025). This isn't relevant if you're running Windows 11 or a supported MacOS version as per the above line.
• At least 8GB RAM (16GB recommended)
• A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).
• 40 GB available HDD (SSD recommended)
• A Webcam and headset
• Android or iOS device for 2FA
• Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

All IT requirements are essential to carry out this work.

The Hiring Process

The hiring process for this position will be made up of the following stages:

Online Assessment

Behavioural interview with one of our Talent Team Members

How To Apply

Simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in relation to this work
• Why you are interested in being part of our team at Social Element

We are excited to receive your application!

#J-18808-Ljbffr

1 week ago Be among the first 25 applicants

Working Hours: UK Hours (Monday to Friday)

Remote Recruitment is on the lookout for an enthusiastic and organized Online Community Coordinator to join our team. In this pivotal role, you will assist in managing our online community, cultivating member engagement, and ensuring a positive environment for all participants. Your focus will be on coordinating activities, moderating discussions, and helping to implement community initiatives that enhance interaction and connection among members.

If you have a passion for community building, excellent organizational skills, and a knack for communicating effectively in a digital space, we want to hear from you!

Responsibilities

• Support the development and execution of community engagement initiatives to foster interaction among members.
• Assist in moderating online discussions and ensure adherence to community guidelines.
• Coordinate community events, workshops, and webinars to encourage participation and networking.
• Engage with community members regularly to create a welcoming atmosphere and respond to inquiries.
• Create and manage content for community platforms, including newsletters and social media updates.
• Monitor community activity and provide insights to help enhance the overall member experience.
• Collaborate with the marketing team to align community efforts with broader organizational goals.
• Stay updated on industry trends to implement best practices in community management.

Qualifications and Experience

• Previous experience in a community coordination or management role is an advantage.
• Excellent written and verbal communication skills, with a friendly and engaging tone.
• Strong organizational abilities with attention to detail in managing multiple tasks.
• Basic understanding of community engagement strategies and best practices.
• Familiarity with social media platforms, community management tools, and online forums.
• Ability to analyze community metrics and identify areas for improvement.
• Self-motivated and able to work independently in a remote environment.
• A passion for connecting with people and fostering inclusive online communities.
• Degree in Communications, Marketing, or a relevant field is preferred.
• Experience in event planning or coordination is a plus.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Staffing and Recruiting

Referrals increase your chances of interviewing at Remote Recruitment by 2x

Get notified about new Community Coordinator jobs in South Africa .

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Arabic & English Transcribers (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

1 week ago Be among the first 25 applicants Working Hours: UK Hours (Monday to Friday) Remote Recruitment is on the lookout for an enthusiastic and organized Online Community Coordinator to join our team. In this pivotal role, you will assist in managing our online community, cultivating member engagement, and ensuring a positive environment for all participants. Your focus will be on coordinating activities, moderating discussions, and helping to implement community initiatives that enhance interaction and connection among members. If you have a passion for community building, excellent organizational skills, and a knack for communicating effectively in a digital space, we want to hear from you! Responsibilities Support the development and execution of community engagement initiatives to foster interaction among members. Assist in moderating online discussions and ensure adherence to community guidelines. Coordinate community events, workshops, and webinars to encourage participation and networking. Engage with community members regularly to create a welcoming atmosphere and respond to inquiries. Create and manage content for community platforms, including newsletters and social media updates. Monitor community activity and provide insights to help enhance the overall member experience. Collaborate with the marketing team to align community efforts with broader organizational goals. Stay updated on industry trends to implement best practices in community management. Qualifications and Experience Previous experience in a community coordination or management role is an advantage. Excellent written and verbal communication skills, with a friendly and engaging tone. Strong organizational abilities with attention to detail in managing multiple tasks. Basic understanding of community engagement strategies and best practices. Familiarity with social media platforms, community management tools, and online forums. Ability to analyze community metrics and identify areas for improvement. Self-motivated and able to work independently in a remote environment. A passion for connecting with people and fostering inclusive online communities. Degree in Communications, Marketing, or a relevant field is preferred. Experience in event planning or coordination is a plus. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Remote Recruitment by 2x Get notified about new Community Coordinator jobs in South Africa . Johannesburg, Gauteng, South Africa $600.00-$00.00 8 hours ago Cape Town, Western Cape, South Africa 600.00- 800.00 8 hours ago Johannesburg, Gauteng, South Africa 600.00- 800.00 1 week ago Johannesburg, Gauteng, South Africa 600.00- 800.00 1 week ago Cape Town, Western Cape, South Africa 600.00- 800.00 1 week ago Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago Cape Town, Western Cape, South Africa 7.00- hours ago City of Johannesburg, Gauteng, South Africa 1 day ago Cape Town, Western Cape, South Africa 600.00- 800.00 1 week ago Pretoria, Gauteng, South Africa 1 day ago Executive Assistant (Workflow Automation Focus) South Africa 12,000.00- 36, hours ago Member Experience Specialist - South Africa Remote Administrative Assistant – Operations & Research Focus Johannesburg, Gauteng, South Africa $6 0.00- 800.00 1 week ago Community & CRM Manager - Remote Anywhere (Part-Time) Executive Assistant (Workflow Automation Focus) Johannesburg, Gauteng, South Africa 12,000.00- 36, hours ago Community Operations Project Coordinator Johannesburg, Gauteng, South Africa ZAR25,000.00-ZAR33,000.00 2 months ago Remote Administrative Assistant – Operations & Research Support Johannesburg, Gauteng, South Africa $6 0.00- 800.00 2 days ago Executive Assistant (Workflow Automation Focus) Cape Town, Western Cape, South Africa 12,000.00- 36, hours ago Remote Administrative Assistant – Operations & Research Focus Cape Town, Western Cape, South Africa $6 0.00- 800.00 1 week ago Remote Administrative Assistant – Operations & Research Support Cape Town, Western Cape, South Africa $6 0.00- 800.00 2 days ago Johannesburg, Gauteng, South Africa 3 months ago South Africa 15,600.00- 19,200.00 4 days ago Cape Town, Western Cape, South Africa 3 months ago South Africa 1,100.00- 1,500.00 3 weeks ago Arabic & English Transcribers (Remote) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Overview

Applications are invited for the Social Media Liaison position to be based in Stellenbosch, Worcester or Porterville .

Purpose Of The Role

A customer-focused position to support our online presence across social media platforms. This role is ideal for someone with strong communication skills, a customer-first mindset, and the ability to effectively escalate issues and manage customer expectations. This person will ensure our customers feel heard, informed, and valued.

Key Performance Areas

• Monitor and respond to customer queries, comments, and complaints on all social media channels (Facebook, Twitter/X, Instagram, Google, etc.) and local WhatsApp groups in a timely and professional manner
• Escalate technical issues, service disruptions, or complaints to the relevant internal teams and follow through to resolution
• Assist in the scheduling of engaging content to support campaigns, product launches, and service updates
• Maintain a consistent brand voice across all platforms
• Track and report on social media engagement and customer sentiment
• Support broader marketing or communications initiatives as needed
• Stay up to date with platform updates, social media trends, and best practices

The Successful Candidate Must Have The Following Experience/Skills

• Excellent written and verbal communication skills with fluency in English and local languages
• Must be customer-centric with the ability to remain calm and professional, even under pressure
• Must have a keen interest in social media in general, and an understanding of how the different systems operate
• Basic understanding of major social media platforms and how they are used for customer engagement
• Proficient in basic computer skills and social media management tools (e.g. Meta Business Suite or similar platforms)
• Previous experience in customer service or community management is an advantage
• Willingness to learn and grow in a fast-paced, dynamic environment
• Strong attention to detail and ability to manage multiple conversations simultaneously
• Responsible and reliable with good time management
• Team player who takes initiative and shows a willingness to assist others
• Must be willing to work shifts, including evenings and weekends

Education Requirements

• Matric (Grade 12) or similar
• Short courses or certification in social media and communications management, digital marketing, or customer service will be advantageous

Please Note

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role

#J-18808-Ljbffr

Applications are invited for the Social Media Liaison position to be based in North of South Africa.

PURPOSE OF THE ROLE:

A customer-focused position to support our online presence across social media platforms. This role is ideal for someone with strong communication skills, a customer-first mindset, and the ability to effectively escalate issues and manage customer expectations. This person will ensure our customers feel heard, informed, and valued.

Key Performance Areas would include, but are not limited to:

• Monitor and respond to customer queries, comments, and complaints on all social media channels (Facebook, Twitter/X, Instagram, Google, etc.) and local What's app groups in a timely and professional manner
• Escalate technical issues, service disruptions, or complaints to the relevant internal teams and follow through to resolution
• Assist in the scheduling of engaging content to support campaigns, product launches, and service updates
• Maintain a consistent brand voice across all platforms
• Track and report on social media engagement and customer sentiment
• Support broader marketing or communications initiatives as needed
• Stay up to date with platform updates, social media trends, and best practices

The successful candidate must have the following experience/skills:

• Excellent written and verbal communication skills with fluency in English and local languages.
  
• Must be customer-centric with the ability to remain calm and professional, even under pressure.
  
• Must have a keen interest in social media in general, and an understanding of how the different systems operate.
  
• Basic understanding of major social media platforms and how they are used for customer engagement.
  
• Proficient in basic computer skills and social media management tools (e.g. Meta Business Suite or similar platforms).
  
• Previous experience in customer service or community management is an advantage.
  
• Willingness to learn and grow in a fast-paced, dynamic environment.
  
• Strong attention to detail and ability to manage multiple conversations simultaneously.
  
• Responsible and reliable with good time management.
  
• Team player who takes initiative and shows a willingness to assist others.
  
• Must be willing to work shifts, including evenings and weekends.
  

Education Requirements:

• Matric (Grade 12) or similar.
  
• Short courses or certification in social media and communications management, digital marketing, or customer service will be advantageous.
  

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

#J-18808-Ljbffr

About Us

Supernova Brands is a dynamic and expanding brand distribution company in Cape Town, South Africa. We specialise in bringing "out of this world" products to the biggest and best retailers and e-commerce companies in South Africa, Botswana, Zambia, Mauritius and Namibia (amongst others).

Given our strong omni-channel presence, and the vast amount of technical sourcing and sales experience of our team, we have the ability and mission of making our products and brands “explode” in the local market – Like a Supernova. This is the promise that we want to make to the brands we represent and to the customers that we serve.

If there’s a brand that brings the promise of excitement, style and innovation to our product categories, chances are great that our team is already working on a strategic rollout plan to bring it to market.

We are hustlers. We are dreamers and we are doers. We bring positivity, focus and high energy to everything we do. We are adaptable and creative. We believe in collaborating and working together as a team to find solutions and identify new opportunities.

We work-hard, but we play-hard too. You can expect the occasional Nerf gun war or lunch time pop-quiz challenge. You will likely learn to surf or SUP at our monthly team building events.

It’s all just another day at the office.

About the Role

We’re looking for a Social Media Coordinator to join our marketing team. This is a key role where you will manage, execute, and grow our social media presence across our exciting portfolio of international brands, including Dreame, XGIMI, Vaonis, Koodu and many more.

In the immediate term, you’ll coordinate content creation, scheduling, and community engagement while supporting influencer and campaign initiatives. As our company expands, this role will evolve to include deeper ownership of brand storytelling, paid campaign support, and community building — putting you on the growth path toward Social Media Manager.

What You’ll Do

• Plan, create, and schedule engaging content across multiple platforms (Instagram, Facebook, TikTok, LinkedIn, etc.).
• Maintain a content calendar aligned with campaigns, launches, and seasonal promotions.
• Monitor daily activity on social channels, engaging with communities and responding to comments and messages.
• Support influencer and affiliate campaigns by tracking deliverables, reposting content, and ensuring timelines are met.
• Assist in boosting posts and supporting paid media campaigns.
• Track social media KPIs, prepare reports, and share insights with the team.
• Collaborate with marketing and e-commerce teams to align social content with promotions and launches.
• Stay ahead of social media trends and suggest creative opportunities for brand growth.
• Organize and maintain product photos, lifestyle content, and UGC for use across platforms.
• Research and present ideas for giveaways, partnerships, brand collaborations, and influencer campaigns for manager approval.

About You

You’re a creative, detail-oriented individual who thrives in the fast-paced world of digital media. You’re passionate about content, trends, and connecting with audiences in meaningful ways.

You’re organised and proactive — able to manage multiple platforms and projects simultaneously. You have a strong eye for detail, a knack for writing engaging captions, and the confidence to bring fresh ideas to the table.

Requirements

• 1–3 years’ experience in social media management or coordination (agency or in-house).
• Degree/diploma in Marketing, Digital Marketing, or related field (advantageous but not essential).
• Strong understanding of social media platforms, analytics, and content creation, including but not limited to Meta Business Suite, TikTok Business Manager and Instagram Creator Tools.
• Excellent writing and communication skills.
• Design skills and have worked with platforms like Canva, Capcut, Photoshop, Adobe, etc.
• Highly organised and able to manage multiple tasks.
• Develop content ideas and write and curate content.
• Research relevant industry experts, competitors, target audience and users.

What We Offer

• A vibrant, high-energy work culture where collaboration, positivity, and creativity fuel everything we do.
• Hands-on exposure to building some of the world’s most exciting brands in Africa.
• Clear career growth opportunities into Social Media Manager and beyond.
• Competitive salary package, depending on experience.
• Location: Supernova Brands HQ, Montague Gardens, Cape Town.
• Start Date: As soon as possible.

#J-18808-Ljbffr

Applications are invited for the Social Media Liaison position to be based in North of South Africa.

PURPOSE OF THE ROLE:

A customer-focused position to support our online presence across social media platforms. This role is ideal for someone with strong communication skills, a customer-first mindset, and the ability to effectively escalate issues and manage customer expectations. This person will ensure our customers feel heard, informed, and valued.

Key Performance Areas would include, but are not limited to:

• Monitor and respond to customer queries, comments, and complaints on all social media channels (Facebook, Twitter/X, Instagram, Google, etc.) and local What's app groups in a timely and professional manner
• Escalate technical issues, service disruptions, or complaints to the relevant internal teams and follow through to resolution
• Assist in the scheduling of engaging content to support campaigns, product launches, and service updates
• Maintain a consistent brand voice across all platforms
• Track and report on social media engagement and customer sentiment
• Support broader marketing or communications initiatives as needed
• Stay up to date with platform updates, social media trends, and best practices

The successful candidate must have the following experience/skills:

• Excellent written and verbal communication skills with fluency in English and local languages.
  
• Must be customer-centric with the ability to remain calm and professional, even under pressure.
  
• Must have a keen interest in social media in general, and an understanding of how the different systems operate.
  
• Basic understanding of major social media platforms and how they are used for customer engagement.
  
• Proficient in basic computer skills and social media management tools (e.g. Meta Business Suite or similar platforms).
  
• Previous experience in customer service or community management is an advantage.
  
• Willingness to learn and grow in a fast-paced, dynamic environment.
  
• Strong attention to detail and ability to manage multiple conversations simultaneously.
  
• Responsible and reliable with good time management.
  
• Team player who takes initiative and shows a willingness to assist others.
  
• Must be willing to work shifts, including evenings and weekends.
  

Education Requirements:

• Matric (Grade 12) or similar.
  
• Short courses or certification in social media and communications management, digital marketing, or customer service will be advantageous.
  

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

#J-18808-Ljbffr