2 Community & Social Care jobs in South Africa

Japanese Annotator Specialist, Community Moderation

Cape Town, Western Cape Amazon

Posted 27 days ago

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Job Description

Description
Our overall mission is simple: To be earth's most customer centric company. We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will deliver world class AI generated experiences to our customers.
We are seeking a dedicated Japanese Speaking Annotation Specialist to join our team and contribute to the development and enhancement of advanced natural language processing models. As an Annotator, you will be responsible for creating high-quality annotated datasets that will be used to train and improve generative AI models. Your meticulous attention to detail and linguistic expertise will play a crucial role in ensuring the accuracy and effectiveness of our models.
Key job responsibilities
Annotation Creation: Develop annotated datasets by carefully annotating and labeling diverse text samples.
A day in the life
You will provide labels and annotation for various projects across our organizations, some projects will last longer than others, but expect a variation of different label and annotation requests month to month.
About the team
Our team is passionate about human motivation and behavior and uses machine learning, classification algorithms and scalable platform services to have a cross-org impact every day. We evaluate user research, customer experience knowledge, data, and cross-Amazon Moderation expertise to ensure other teams think about customer trust.
Basic Qualifications
Candidates must have completed a Matric/Grade 12/NQF4 or equivalent of higher qualification (S) Proficiency in multiple languages, both spoken and written, with a keen eye for linguistic nuances in Japanese and English. Strong understanding of linguistic concepts, grammar, syntax, and language variations. Detail-oriented with exceptional analytical and problem-solving skills. Excellent communication skills, both written and verbal, in Japanese to collaborate effectively with cross-functional teams. Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment. Strong computer skills, including proficiency in using annotation tools and software. Ethical and professional approach to handling sensitive data and maintaining confidentiality.
Preferred Qualifications
Prior experience in linguistic annotation, data labeling, or similar roles is a plus. Familiarity with natural language processing (NLP) and machine learning concepts is advantageous. Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Community Manager

Cape Town, Western Cape Talent Sam

Posted 3 days ago

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Job Description

The Community Manager is responsible for nurturing, managing, engaging and growing a community. They implement social media and communication campaigns to align with client’s marketing strategy. They use online marketing skills to promote a business, engage customers and to build brand recognition.


Responsibilities:

  • Implements community management strategy 

  • Keeps social media profiles up to date

  • Schedule and publish posts across social media platforms

  • Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner 

  • Source user generated content across platforms

  • Monitors and reports on community feedback

  • Fosters relationships with influencers 

  • Engage with followers to build a sense of community and loyalty

  • Identify potential issues within the community and address them proactively

  • Manage and mitigate negative situations as they arise in real time 

  • Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team

  • Assist in planning and executing social media campaigns and contests

  • Stays informed of the latest social media related trends, updates to platforms and best practices

  • Identify and document specific categories of client red flags and build a process to address each one internally

  • Builds relationships with customers, potential customers, industry professionals, influencers and journalists

  • Advocates for new ideas and approaches in support of continuous improvement/innovation

  • Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management

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