84 Communications Manager jobs in South Africa

The Communications Manager ensures effective, consistent communications across TFG, aligning with organisational standards and protocols. As the Subject Matter Expert (SME) for Communications, this role develops and refines communication templates, advises on optimal communication approaches, and manages a team of Communication Consultants to maintain clarity and efficiency across all channels. Acting as the gatekeeper for the communications roadmap and calendar, the Manager resolves scheduling conflicts and prioritises communications to best support business objectives.

Key Responsibilities:

Operational Communications Execution and Quality Control

1. Lead a team of Communication Consultants, ensuring all communication support aligns with TFG’s standardised processes and meets established Service Level Agreements (SLAs) to maintain consistency, quality, and efficiency across all channels.
2. Ensure strict adherence to TFG’s communication standards, working closely with stakeholders to drive compliance and support successful campaign execution.
3. Act as an SME for complex communication requests, providing guidance to team members and other departments struggling with specific messaging, language, or tone, and supporting effective communication campaign delivery.
4. Develop and facilitate sign-off for standards, best practices, and templates for Operations-related communications to ensure consistency, clarity, and alignment with TFG’s objectives.
5. Design and facilitate approval of Standard Operating Procedures (SOPs) for communication processes, proposing new SLAs or modifications to existing ones to enhance communication effectiveness and responsiveness.
6. Act as the gatekeeper for the communications roadmap and calendar, resolving scheduling conflicts, prioritising timing, and aligning all communications with business needs.
7. Monitor and analyse communication trends and adherence levels, identifying areas for improvement, liaising with the relevant parties (e.g. Change team, Snr Manager: HR Operations, Retail Operations Hub, Head Office departments) and implementing targeted adjustments to address any gaps in process or execution.

Team Management and Resource Coordination

1. Manage the performance and development of Communication Consultants, providing support and direction to ensure quality and timeliness in delivery.
2. Coordinate resource allocation within Synergy and Yoobic, ensuring effective use of resources and meeting communication timelines.
3. Regularly assess team capacity to align resources with communication priorities and operational requirements.

Stakeholder Collaboration and SME Support

1. Act as the primary contact for the Retail Operations Hub and key stakeholders with matters pertaining to escalated or expedited communications, offering guidance on communication-related queries and operational challenges.
2. Collaborate with senior leaders and department heads to reinforce communication protocols and address practices that may disrupt established standards.

Continuous Improvement and Data-Driven Insights

1. Use data analytics to monitor adherence, identify trends, and evaluate communication effectiveness, addressing any gaps in understanding or compliance.
2. Drive improvement initiatives to refine communication processes, minimize information overload, and improve efficiency.

Project Engagement as a Communications SME

1. Provide SME input on relevant projects, advising on communication requirements, processes, and best practices. Work with cross-functional teams to integrate communication needs into project planning, supporting alignment with TFG’s operational goals.

Qualifications and Experience:

1. Degree or equivalent
2. 5 - 7 years working experience within a Communications environment
3. 1 - 3 years' experience working in a project delivery context advantageous
4. 2 - 3 years change and communication management in retail advantageous
5. Experience working with leaders/stakeholders at all levels in an organisation
6. Experience in project planning
7. Process facilitation experience

Skills:

1. Customer service / passionate about user employee experience
2. Excellent interpersonal skills
3. Excellent communication and business writing skills
4. A dynamic and solution driven work approach with high service delivery
5. Ability to work in fast paced environments and manage multiple projects
6. Ability to analyse and interpret data
7. Ability to prioritise and manage group wide projects
8. Sound judgement and decision making
9. TFG Brand Ambassador
10. A high level of attention to detail and accuracy
11. Ability to use different communication channels and tools

Behaviours:

1. Business Insight - applies market and business insights in order to drive organisational objectives
2. Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
3. Decision Quality - consistently makes timely, well-rounded and informed decisions
4. Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
5. Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
6. Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
7. Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
8. Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, on-boarding, performance management, development, career progression, employee relations and remuneration.

1. Job Identification 6792
2. Job Category Human Resources
3. Posting Date 03/24/2025, 02:02 PM
4. Apply Before 04/30/2025, 02:01 PM
5. Job Schedule Full time
6. Job Shift Day
7. Locations 36 Jenkinson Street, Parow East, 7500, ZA

Cape Town, South Africa | Posted on 29/08/2024

Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged, and happy, which makes it a perfect working environment.

A senior position with a crucial role in supporting the marketing team by executing various marketing initiatives and campaigns.

The position involves coordinating projects, managing content, and liaising with internal and external stakeholders to ensure marketing activities are aligned with the company’s strategic goals.

Facilitating brand change and alignment in accordance with the strategic direction of the company, ensuring successful coordination of all corporate events, and management of media relations. The ideal candidate is highly organized, detail-oriented, and possesses strong communication skills, emphasizing the need for a qualified and experienced corporate marketing and communications professional.

Key Responsibilities

1. Desktop publishing
2. Creativity and ability to conceptualize solutions
3. Ability to manage multiple projects simultaneously
4. Independent and self-motivated
5. Writing and editing
6. Motivating fellow employees
7. Client, supplier, and employee relations
8. Diversity, adaptability, and agility
9. Customer-focused, driven to improvement
10. Innovation and creativity
11. Integrity and transparency
12. Project management (PR/communications related)
13. Budget management
14. Responsibility and accountability
15. Media and publicity relations

Job Duties

1. Develop corporate strategy into marketing and communications strategy and implement as part of the overall corporate business plan.
2. Develop, implement and manage the communication strategy in conjunction with corporate communications and management for the relevant business units.
3. Manage the preparation of marketing reports, presentations, and documentation.
4. Briefing and managing external agencies (where used) in order to implement activities identified in the communications strategy.
5. Manage press releases and ensure accuracy of all press releases.
6. Sourcing quotations, processing of purchase order instructions, and managing the marketing and communications budget.
7. Establish and maintain working relationships with industry stakeholders, lobbyists, and key customers.
8. Practice general project management principles in day-to-day execution of project work.
9. Effective communication with all project stakeholders.

Other Duties

1. Communication and marketing strategy of the organization
2. Community relations
3. Corporate communications
4. Corporate positioning
5. Crisis communications
6. Employee relations and communication
7. Environmental programmes and CSR management
8. Industry affairs
9. Information services
10. International relations
11. Media strategy management
12. Market research and customer surveys
13. Social investment programmes

1. Prerequisites for this role include a postgraduate qualification in either Marketing / Communications, or equivalent experience.
2. A five-year track record and experience in a marketing and communications role.
3. Senior level proficiency in both written and verbal communications.
4. Knowledge of SharePoint, InDesign, Illustrator, Photoshop, Social Media, Mailchimp, Sway, Frontpage, WordPress, and Advanced MS Office Suite.
5. Proactive and Self-Motivated: Ability to take initiative and work independently while also being a collaborative team player.
6. Creative Thinking: Ability to think creatively and contribute ideas for innovative marketing approaches.
7. Customer Focused: A strong understanding of customer needs and a commitment to delivering high-quality marketing support.
8. Adaptability: Flexibility to adapt to a fast-paced environment and changing business needs.

Cape Town, South Africa | Posted on 29/08/2024

Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged, and happy, which makes it a perfect working environment.

A senior position with a crucial role in supporting the marketing team by executing various marketing initiatives and campaigns.

The position involves coordinating projects, managing content, and liaising with internal and external stakeholders to ensure marketing activities are aligned with the company’s strategic goals.

Facilitating brand change and alignment in accordance with the strategic direction of the company, ensuring successful coordination of all corporate events, and management of media relations. The ideal candidate is highly organized, detail-oriented, and possesses strong communication skills, emphasizing the need for a qualified and experienced corporate marketing and communications professional.

Key Responsibilities

1. Desktop publishing
2. Creativity and ability to conceptualize solutions
3. Ability to manage multiple projects simultaneously
4. Independent and self-motivated
5. Writing and editing
6. Motivating fellow employees
7. Client, supplier, and employee relations
8. Diversity, adaptability, and agility
9. Customer-focused, driven to improvement
10. Innovation and creativity
11. Integrity and transparency
12. Project management (PR/communications related)
13. Budget management
14. Responsibility and accountability
15. Media and publicity relations

Job Duties

1. Develop corporate strategy into marketing and communications strategy and implement as part of the overall corporate business plan.
2. Develop, implement and manage the communication strategy in conjunction with corporate communications and management for the relevant business units.
3. Manage the preparation of marketing reports, presentations, and documentation.
4. Briefing and managing external agencies (where used) in order to implement activities identified in the communications strategy.
5. Manage press releases and ensure accuracy of all press releases.
6. Sourcing quotations, processing of purchase order instructions, and managing the marketing and communications budget.
7. Establish and maintain working relationships with industry stakeholders, lobbyists, and key customers.
8. Practice general project management principles in day-to-day execution of project work.
9. Effective communication with all project stakeholders.

Other Duties

1. Communication and marketing strategy of the organization
2. Community relations
3. Corporate communications
4. Corporate positioning
5. Crisis communications
6. Employee relations and communication
7. Environmental programmes and CSR management
8. Industry affairs
9. Information services
10. International relations
11. Media strategy management
12. Market research and customer surveys
13. Social investment programmes

1. Prerequisites for this role include a postgraduate qualification in either Marketing / Communications, or equivalent experience.
2. A five-year track record and experience in a marketing and communications role.
3. Senior level proficiency in both written and verbal communications.
4. Knowledge of SharePoint, InDesign, Illustrator, Photoshop, Social Media, Mailchimp, Sway, Frontpage, WordPress, and Advanced MS Office Suite.
5. Proactive and Self-Motivated: Ability to take initiative and work independently while also being a collaborative team player.
6. Creative Thinking: Ability to think creatively and contribute ideas for innovative marketing approaches.
7. Customer Focused: A strong understanding of customer needs and a commitment to delivering high-quality marketing support.
8. Adaptability: Flexibility to adapt to a fast-paced environment and changing business needs.

We are seeking an experienced and strategic Senior Internal Communications Manager to lead the development and execution of a comprehensive internal communications and engagement plan. This role will drive alignment with the organisation's Employee Value Proposition (EVP) and Customer Value Proposition (CVP), fostering employee connection, clarity, and commitment to business goals. The successful candidate will oversee internal messaging, executive communications, staff engagement events, and support key business functions such as HR and Marketing with impactful internal communication strategies.

Key Responsibilities:

• Strategic Communication Planning:
  Develop and implement a cohesive internal communication strategy that supports the organisation's broader business objectives, EVP, and CVP.

• Executive and Leadership Communications:
  Craft and manage internal communications on behalf of senior leaders, ensuring messaging is clear, timely, and consistent with organisational tone and values.

• Content Development:
  Write and deliver compelling content for internal announcements, business updates, leadership messages, deal wins, and staff newsletters across various formats and platforms.

• Internal Events and Engagement Campaigns:
  Plan, lead, and execute internal events such as leadership conferences, townhalls, and employee recognition functions. Design staff activations to build morale and increase engagement.

• Channel and Platform Management:
  Assess and optimise internal communication channels (e.g. intranet, email, chat platforms, digital screens), ensuring they are relevant, streamlined, and effectively used.

• Measurement and Reporting:
  Track and report on the effectiveness of internal communication campaigns and initiatives, including audience reach, engagement metrics, and overall impact.

• Cross-functional Collaboration:
  Partner with HR, Marketing, and other departments to support internal messaging around culture, strategy, change initiatives, and campaigns.

Minimum Qualifications:

• Matric / Grade 12 / National Senior Certificate

• Bachelor's degree or equivalent in Communications, Public Relations, Media, Journalism, Marketing, English, or a related field

Preferred Qualifications:

• Honours degree or Postgraduate Diploma in Communications or related disciplines

Experience Requirements:

• At least 10 years' experience in internal communications within a corporate environment

• Proven ability to develop and deliver communication strategies aligned with business goals

• Experience working with or supporting executive leadership

• Background in financial services, particularly corporate or investment banking, is advantageous

Key Skills and Competencies:

• Outstanding writing and editing skills for diverse formats and internal audiences

• Strong business acumen with the ability to understand and communicate complex topics clearly

• Skilled in conceptualising and managing events, campaigns, a