126 Collections Specialist jobs in South Africa

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global is seeking a detail-oriented and proactive Billing and Collections Specialist to join our IBN team in Cape Town. The ideal candidate is a self-starter with a sharp eye for detail, a strong sense of urgency, and a commitment to meeting deadlines. Adaptability and a readiness to embrace change are key to success in this role. Reporting to the Supervisor of Accounts Receivable, this position offers high visibility and collaboration across multiple departments, providing a unique opportunity to contribute to the financial health and operational efficiency of the organization.

As our Billing and Collections Specialist, you will be required to:

• Manage relationship with a growing list of clients, including consolidating and distributing monthly invoices in a timely manner per customer expectation and collections outreach for balances past due.
• Coordinate with internal teams on billing preparation, payment records and reconciliations.
• Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
• Leverage understanding of customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.
• Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
• Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues.

To apply for this role, you should possess the following skills, experience and qualifications:

• Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools
• Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
• Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
• Yearning to immerse yourself in learning a new industry and product to become an expert
• Must speak fluent English
• High proficiency with Microsoft Excel
• Experience in Reporting
• 1-3 years of experience in customer-facing roles related to billing and collections OR accounts receivable and payable OR finance operations.

This role is in-office at our Gardens, Cape Town location.

In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices.

If you feel that you meet our requirements, we look forward to hearing from you asap!

#LI-Onsite

Create a Job Alert

Interested in building your career at Envoy Global, Inc? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

Degree * Select.

Start date year *

End date year *

LinkedIn Profile

Are you legally authorized to work in South Africa? * Select.

Please confirm whether you are able to work onsite at our Cape Town, South Africa office? * Select.

How many years of experience do you have in finance operations? * Select.

Please indicate the soonest date on which you can become a part of our group. * Select.

What is your current annual salary (ZAR)? *** Please list the correct details. *

What approximate annual salary (ZAR) are you targeting for this role? *** Please list the correct details. *

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Envoy Global, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select.

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

• Grade 12

• Tertiary Qualification will be advantageous

• Three years’ experience as a Credit Controller

p>• Excellent attention to detail

• Recover outstanding debt from the medical aid schemes, insurers, patients, members, and guarantors.

p>• Manage and work through the age analysis on a daily basis.

Join our client’s team and make a real difference in keeping communities thriving.
Our client, a leading UK-based real estate business, is seeking a Credit Control Administrator to help deliver a professional, people-first approach to rent and arrears management. In this role, you’ll ensure rent is recovered promptly, arrears are minimised, and tenants receive outstanding service.

As a Credit Control Administrator , you will be at the heart of the rent and arrears management service. Working in line with established policies and procedures, you’ll provide an accurate, sensitive, and responsive rent account enquiry service, ensuring income is maximised and voids are kept to a minimum.

Key Responsibilities

Rent Recovery

• Proactively contact tenants in arrears, using the most effective and appropriate communication methods.

• Identify the root cause of arrears and take action tailored to the situation.

• Handle tenant enquiries with accuracy, empathy, and professionalism.

• Run and review daily rent arrears reports, keeping clear records of all actions taken.

• Maintain weekly payment plan records and follow up promptly on any broken agreements.

• Keep clear, accurate case notes in the CRM system.

• Initiate and progress legal actions when required, working closely with solicitors and management.
  

Former Tenant Arrears

• Work with tracing agencies to locate former tenants with outstanding arrears.

• Coordinate court actions through the small claims court.

• Prepare and process write-off requests when recovery is not possible, ensuring all supporting documents are complete.

We’re looking for a highly organised, detail-oriented professional who can balance efficiency with empathy. You’ll be self-motivated, approachable, and committed to delivering a consistently high standard of work.

Essential Requirements

Strong organisational skills with the ability to prioritise effectively.

Excellent written and verbal communication skills.

Confident and professional telephone manner.

Friendly, approachable, and client-focused personality.

Positive energy, resilience, and a proactive attitude.

Proficiency in Microsoft Office Suite and access to a Windows PC for daily tasks.

Join our client’s team and make a real difference in keeping communities thriving.
Our client, a leading UK-based real estate business, is seeking a Credit Control Administrator to help deliver a professional, people-first approach to rent and arrears management. In this role, you’ll ensure rent is recovered promptly, arrears are minimised, and tenants receive outstanding service.

As a Credit Control Administrator , you will be at the heart of the rent and arrears management service. Working in line with established policies and procedures, you’ll provide an accurate, sensitive, and responsive rent account enquiry service, ensuring income is maximised and voids are kept to a minimum.

Key Responsibilities

Rent Recovery

• Proactively contact tenants in arrears, using the most effective and appropriate communication methods.

• Identify the root cause of arrears and take action tailored to the situation.

• Handle tenant enquiries with accuracy, empathy, and professionalism.

• Run and review daily rent arrears reports, keeping clear records of all actions taken.

• Maintain weekly payment plan records and follow up promptly on any broken agreements.

• Keep clear, accurate case notes in the CRM system.

• Initiate and progress legal actions when required, working closely with solicitors and management.
  

Former Tenant Arrears

• Work with tracing agencies to locate former tenants with outstanding arrears.

• Coordinate court actions through the small claims court.

• Prepare and process write-off requests when recovery is not possible, ensuring all supporting documents are complete.

Our client is looking for a dynamic, results-driven Credit Control Manager to join the Finance team. The successful candidate will play a critical role in managing customer credit risk, improving cash flow, and supporting the companys working capital and profitability objectives.

Responsibilities:

Lead and manage Credit Control function across all regions and depots
Develop and implement effective credit policies aligned with company objectives
Monitor customer accounts proactively, ensuring timely collections and payment term adherence
Analyse credit data and financial statements to assess customer creditworthiness
Collaborate with Sales, Commercial, and Finance teams for professional account management
Initiate appropriate actions for delinquent accounts (account holds, legal processes, payment plans)
Provide accurate, timely reporting on debtors'' aging, collections, and bad debt provisions
Conduct account reconciliations and resolve customer disputes
Drive continuous improvement in credit control processes
Ensure compliance with internal controls, scorecards and audit requirements

Education and experience required:

Grade 12.
Bachelor''s or Graduate''s Degree in Accounting, Business, or Computer Science or equivalent professional qualification.
Minimum 5 years in credit control, debt collection, or accounts receivable management.
FMCG industry experience preferred.
Proven operational team leadership for performance delivery.
Experience in managing disciplinary processes in accordance with labour legislation.
Familiarity with billing systems, general ledger, and ERP systems.
Strong analytical and critical thinking abilities.
Excellent negotiation and communication skills.
Sound time management and leadership capabilities.
Solution-oriented approach with continuous improvement mindset.
Collaborative decision-making abilities.
Alignment with the companies'' purpose and values.

Salary - Market related

Reference: NPr000812-EHo-1
A multinational conglomerate seeks to employ experienced and innovative Accounts Receivable / Credit Control / Billing Supervisors to join their dynamic finance team based in Cape Town CBD.
The successful candidate will have a passion for all things receivables and play an integral role in establishing best practices and policies.

The successful candidate will form part of the Finance Shared Service Centre and will play a key role in managing the Order-to-Cash, Billing and Credit Control teams. This role will lead and take responsibility for the team servicing global operations.
Duties will include, but not be limited to:

• Ensure global customer procedures and payments processes are adhered to
• Supervise the team, providing guidance, training, and performance management
• Ensure timely and accurate processing of invoices
• Manage disputes
• Work closely with the Manager to assist with process improvements and proactively make suggestions
• Responsible for accounts reconciliation and customer statement reconciliations
• Promote process improvements and compliance across the team
• Monitor systems and processes
• Own delivery of transactional services
• Ensure adherence to Service Level Agreements (SLAs), including regular performance reporting

• Degree in finance or accounting

• 4 to 5 years in a supervisory / managerial debtors / AR / billing / credit control role is essential
• Strong team management and leadership skills
• Strong working knowledge of complex multi-currency consolidations
• Proficient in MS packages
• Strong experience of leading process changes and improvements
• Systems implementations experience
• Deadline driven
• Ability to work in a high pressure, fast paced environment
• Team player

If this sounds like you; please do not hesitate to apply!

For more information, contact:
Elzette Hood
Recruitment Specialist: Finance

• On-time cash collection, ensure that customers pay on time.
• Implementation of cash collection strategies.
• Keeping financial records updated.
• Preparing Accounting reports.
• Run accounting software update (SAGE) to process business transactions.
• Accounts payables reconciliations and receivable statements update.
• Keeping records of financial information (Invoices, PO’s, VAT reports etc.).
• Adhoc Financial responsibilities as required by Management.

Education and Experience

• Matric / Grade 12 (essential).
• Relevant tertiary qualification such as B.Com, Btech, Diploma or certificate in advanced Bookkeeping (essential).
• Strong PC literacy (Microsoft Excel, Outlook).
• 2 to 3 years’ experience in a similar environment.

Job related Skills

• Strong attention to detail.
• Verbal and written communication skills.
• Ability to liaise with and communicate at all levels.
• Ability to handle pressure and meet strict deadlines.
• High work standards.
• Ability to follow rules and procedures.
• Analytical and problem solving skills.
• Following Instructions and Procedures.
• Delivering Results and Meeting Customer Expectations.
• Coping with Pressures and Setbacks.
• Planning and Organising.

Negotiable

- On-time cash collection, ensure that customers pay on time.

- Implementation of cash collection strategies.

- Keeping financial records updated.

- Preparing Accounting reports.

- Running accounting software update (SAGE) to process business transactions.

- Accounts payables reconciliations and receivable statements update.

- Keeping records of financial information (Invoices, PO’s, VAT reports etc.).

- Adhoc Financial responsibilities as required by Management.

Education and Experience

• Matric / Grade 12 (essential).
• Relevant tertiary qualification such as B.Com, Btech, Diploma or certificate in advanced Bookkeeping (essential).
• Strong PC literacy (Microsoft Excel, Outlook).
• 2 to 3 years’ experience in a similar environment.

Job related Skills

• Strong attention to detail.
• Verbal and written communication skills.
• Ability to liaise with and communicate at all levels.
• Ability to handle pressure and meet strict deadlines.
• High work standards.
• Ability to follow rules and procedures.
• Analytical and problem solving skills.
• Following Instructions and Procedures.
• Delivering Results and Meeting Customer Expectations.
• Coping with Pressures and Setbacks.
• Planning and Organising.

Negotiable