21 Collections Officer jobs in South Africa

About This Role

The main purpose of the job is to contact debtors in order to collect on outstanding accounts which are in default and arrange payments in a professional and effective manner.

Key Responsibilities

• Arrange for debt repayment or establish repayment schedules based on debtors' financial situation.
• Confirm right party contact.
• Probe and determine reason for non-payment and update the system accordingly.
• Deploy bespoke retention and development plans for key employees.
• Negotiate payment arrangement with the debtor within set mandates.
• Confirm and/or update debtor's details, banking details, employee information and repayment method and frequency (weekly, fortnightly or monthly).
• Load Promise to Pay (PTP) on system as agreed with debtor.
• Effective collection on active and disconnected accounts.
• Effective collection of active debtors and minimizing the rollover of accounts.
• Ensure client satisfaction by resolving queries quickly, efficiently and in accordance with the relevant procedure.
• Complete daily productivity reports accurately and timeously.
• Ensure that monthly targets and deadlines are achieved.
• Meet division qualitative standards in terms of inputs and outputs.
• Minimize number of errors on accounts worked.

Minimum Requirements (Qualifications And Experience)

• Grade 12/Matric.
• 2+ years of work experience (Non - Negotiable) in a Collections/International Call Centre Enviroment.
• Good written and verbal communication (neutral accent).
• Knowledge of the function, process and systems. (Excalibur / Swordfish)
• Knowledge of the function and process in a Call Centre Environment.
• Proficiency in MS Office (Advantageous).
• Experience in working with targets and tight deadlines.
• Relationship Management.
• Knowledge of relevant legislative requirements.
• Banking Experience in the Collections industry, will be an added advantage.

Behavioural Competencies (Desirable)

• Deadline driven.
• Stress Tolerance.
• Accountable.
• Team Player.
• Problem Solving.
• Achieving personal work goals and objectives.
• Cope well with pressure and setback.
• Follow instructions and procedures.

Job description

JER31 is looking for hungry, energetic, and motivated individuals to join its growing and dynamic Call Centre in Cape Town CBD.

Duties and Responsibilities

• Previous call centre experience with References
• Debt collection experience is advantageous.
• Strong communication and interpersonal skills.
• Outbound and Inbound call centre experience is advantageous

Personality Traits

• The ability to work independently, in a fast-paced environment
• Accuracy and attention to detail
• An ability to focus and concentrate
• Exceptional customer service skills
• Good telephonic manner
• Basic PC skills
• Excellent communication skills
• Target driven and to meet targets
• Clear criminal record (non-negotiable)
• Minimum education level – Grade 12
• Proactive

Additional Information

Working hours: Monday–Friday: 7:30 /8:00 am – 16:30 / 17:00 pm & two Saturday's: 8:00am - 12:00pm

Basic PLUS Uncapped commission (PLUS Medical Aid if permanently employed after 3 months).

To apply for the position, please forward an updated CV and diplomas /certificates to

Job Type: Full-time

Salary: R – R per month

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cold calling: 1 year
• Debt Collection

Job Type: Full-time

Pay: R6 000,00 - R8 500,00 per month

Work Location: In person

We are seeking a motivated, results-oriented Debt Collector to become part of our finance department. In this role, you will be responsible for engaging with clients and customers who have outstanding balances, with the goal of securing full or negotiated payments. The ideal candidate will possess strong communication and negotiation skills, maintain accurate records, and operate in full compliance with relevant laws and company policies.

Requirements:

• Proven experience in debt collection or a similar credit control role.
• Solid understanding of relevant debt recovery laws and best practices.
• Strong negotiation and interpersonal communication skills.
• High level of accuracy, attention to detail, and organizational efficiency.
• Ability to collaborate effectively within a team-oriented environment.

Key Responsibilities:

• Proactively contact clients via phone and email to recover outstanding debts.
• Negotiate and establish repayment plans or settlement agreements tailored to individual cases.
• Maintain comprehensive and accurate documentation of all collection activities and communications.
• Address client inquiries and resolve disputes related to outstanding balances in a professional and timely manner.
• Monitor delinquent accounts and ensure follow-up on agreed payment arrangements.
• Ensure all debt collection practices comply with legal regulations and internal policies.

Preferred Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field.
• Experience with CRM systems and financial software tools.

Job Types: Full-time, Permanent

Pay: R6 000,00 - R8 000,00 per month

Work Location: In person

This is a Fixed Term role Hybrid role for a Debt Collector located in Germiston.

The Debt Collector will be responsible for managing and collecting outstanding debts owed to the company, contacting clients via phone, mail, or in-person to negotiate and settle unpaid balances.

Additional duties include maintaining accurate records of all collection activities, developing repayment plans, and ensuring compliance with all relevant regulations and company policies.

Requirements:

• Debt Collection and Cash Collection skills
• Registered with the Council Of Debt Collectors
• Driver Licence but not a must
• Strong Communication skills
• Computer Literacy
• Knowledge of Finance
• Excellent negotiation and problem-solving skills
• Ability to handle sensitive and confidential information

Important: Applications submitted without both the CV, proof of qualifications and the summary of relevant experience will not be considered.

Application Requirements

To be considered for this opportunity, please submit the following to

:

• Your
  comprehensive CV
  .
• A
  summary of your relevant experience
  in handling complex debt collection cases. This should include specific reference to:
• Age of cases (over 12 months).
• High-value matters (above R1,000,000).
• Disputed debt cases.
• Cases requiring legal enforcement (e.g., civil judgments, warrants of execution, sequestration, liquidation, etc.).

About Latita Africa

Latita Africa is a professional services solutions company driving transformation in the consultancy landscape. We are seeking
Legal Debt Collectors
to join our panel of experts. This role is focused on delivering high-impact tax advisory and legal debt recovery services for complex, high-value cases.

Minimum Qualifications & Experience

• National Diploma / Advanced Certificate (NQF 6) in Legal or Finance.
• 2–3 years' experience handling
  complex debt collection cases
  , including:
• Long-outstanding debts (over 1 year).
• High-value matters (above R1,000,000).
• Disputed debts requiring legal action (civil judgments, warrants of execution, sequestration, liquidation, etc.).

Or:

• Senior Certificate (NQF 6).
• 5 years' experience handling
  complex debt collection cases
  as described above.

Key Responsibilities

• Manage and resolve complex debt matters across multiple sectors.
• Assess, validate, and escalate cases requiring legal enforcement.
• Execute legal debt recovery actions including judgments, warrants, sequestration, liquidation, and business rescue.
• Provide expert tax advisory and compliance support, including dispute resolution and forensic reviews.
• Prepare professional reports and recommendations for committee and client review.
• Engage with multiple stakeholders on high-level matters requiring legal and financial expertise.

Engagement Details

• Contract Type:
  Independent contractor (not permanent).
• Commitment:
  12 month contract.
• Locations:
  Onsite work from designated offices in Pretoria.
• Tools:
  All requisite equipment and working tools will be provided.
• Reporting:
  Directly into Latita Africa's management team.
• CTC: R R per month

Why Join Latita Africa?

At Latita Africa, you will be part of a prestige panel of independent professionals entrusted with solving some of the most complex tax and debt matters in South Africa. You will operate in an environment that values precision, independence, and legal expertise, while contributing to sustainable business compliance and financial recovery.

Should you not hear back from us within 2 weeks, please consider your application unsuccessful.

Trafalgar's Durban is excited to invite applications for a Debt Collector to join our dynamic and results-driven team. We're looking for a proactive, detail-oriented individual with a passion for the property industry and a strong background in debt collection.

This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is confident in communication and negotiation.

Key Responsibilities (include but are not limited to):

• Engaging with clients via phone, written correspondence, and legal channels to recover overdue rental.
• Performing account reconciliations and accurately allocating payments
• Maintaining clear and consistent debtor flagging on all arrear accounts
• Achieving daily and monthly call targets (inbound and outbound)
• Participating in regular team meetings to monitor and drive collection performance
• Ensuring a 24-hour turnaround on key tasks and follow-ups
• Administrator of owner correspondence, inclusive of debit order updating and acknowledgment of debt drafting

Minimum Requirements:

• Matric (Grade 12)
• Strong computer literacy (Microsoft Word & Excel essential)
• Proven experience in debt collection
• Minimum 2 years' experience in legal or collections environment (e.g., paralegal, collections clerk)
• Advantageous:
• Legal experience
• Accounting knowledge
• Familiarity with the Debt Collections Act and collection procedures

If you're a motivated self-starter with the ability to work under pressure and a keen eye for detail, we'd love to hear from you.

Apply Now

Send your detailed CV to

Application Requirements

To be considered for this opportunity, please submit the following to

:

1. Your
   comprehensive CV
   .

2. A
   summary of your relevant experience
   in handling complex debt collection cases. This should include specific reference to:

3. Age of cases (over 12 months).

4. High-value matters (above R1,000,000).
5. Disputed debt cases.
6. Cases requiring legal enforcement (e.g., civil judgments, warrants of execution, sequestration, liquidation, etc.).

Important: Applications submitted without both the CV and the summary of relevant experience will not be considered.

About Latita Africa

Latita Africa is a professional services solutions company driving transformation in the consultancy landscape. We are seeking
Legal Debt Collectors
to join our panel of experts. This role is focused on delivering high-impact tax advisory and legal debt recovery services for complex, high-value cases.

Minimum Qualifications & Experience

• National Diploma / Advanced Certificate (NQF 6) in Legal or Finance.
• 2–3 years' experience handling
  complex debt collection cases
  , including:
• Long-outstanding debts (over 1 year).
• High-value matters (above R1,000,000).
• Disputed debts requiring legal action (civil judgments, warrants of execution, sequestration, liquidation, etc.).

Or:

• Senior Certificate (NQF 4).
• 5 years' experience handling
  complex debt collection cases
  as described above.

Key Responsibilities

• Manage and resolve complex debt matters across multiple sectors.
• Assess, validate, and escalate cases requiring legal enforcement.
• Execute legal debt recovery actions including judgments, warrants, sequestration, liquidation, and business rescue.
• Provide expert tax advisory and compliance support, including dispute resolution and forensic reviews.
• Prepare professional reports and recommendations for committee and client review.
• Engage with multiple stakeholders on high-level matters requiring legal and financial expertise.

Engagement Details

• Contract Type:
  Independent contractor (not permanent).
• Commitment:
  Full-time.
• Locations:
  Onsite work from designated offices in:
• Gauteng (Pretoria – Brooklyn, Alberton, Doringkloof)
• KwaZulu-Natal (Durban)
• Western Cape (Cape Town, Bellville)
• Tools:
  All requisite equipment and working tools will be provided.
• Reporting:
  Directly into Latita Africa's management team.

Why Join Latita Africa?

At Latita Africa, you will be part of a prestige panel of independent professionals entrusted with solving some of the most complex tax and debt matters in South Africa. You will operate in an environment that values precision, independence, and legal expertise, while contributing to sustainable business compliance and financial recovery.

Should you not hear back from us within 2 weeks, please consider your application unsuccessful.

Location: Pretoria (In-person) at SARS Headquarters (C/o Schoeman & Van Der Walt Straat Pretoria Central Pretoria 0002)

Contract Type: Six-month fixed-term contract (renewable based on performance)

Salary: R per annum (80th compa ratio, pro-rated to the contract duration period)

Employer: IDP Tracing Services (Pty) Ltd t/a TraceOnline, recruiting on behalf of SARS

TraceOnline is recruiting skilled and results-driven Senior Legal Debt Collectors (Tax) to support the South African Revenue Service (SARS) under Project 2J. This project aims to strengthen revenue collection through advanced legal enforcement actions such as civil judgements, writs of execution, sequestration, liquidation, and related processes.

You will form part of a national team of legal debt collection specialists, working directly with SARS to manage late-stage enforcement cases. The position offers a six-month contract (renewable) with full operational tools provided by SARS and oversight from SARS officials.

• Enforce the collection of debt from enforcement cases using legal collection steps, including civil judgements, writs of execution, sequestration, and liquidation.
• Conduct financial analysis and interpret Annual Financial Statements (AFS).
• Ensure compliance with relevant laws and SARS enforcement procedures.
• Prepare reports, recommendations, and updates on assigned cases.
• Execute enforcement actions to finalisation, including compromise arrangements, preservation orders, and personal liability cases.
• Monitor payments and progress against agreed milestones and targets.

All applications are managed remotely via TraceOnline.

• No travel is required during the initial application or interview stages.
• Call and/or Video interviews will form part of this process.
• Shortlisted candidates may be invited for a final in-person interview at SARS head office in Pretoria.
• Successful candidates must complete full verification checks before appointment.

Include copies of the following for verification processes:

• South African ID / non-South African passport with VALID VISA with working rights
• Highest qualification (minimum Matric required)
• Updated CV (detailing relevant debt collection experience)

• Qualification: Relevant National Diploma or Advanced Certificate (NQF 6) in Finance, Law, or Accounting.
• Experience: Minimum 2–3 years' experience in complex debt collection, preferably within legal or enforcement environments.

• Knowledge of:

• Civil Judgements, Warrants of Execution, Liens, Sequestration, and Liquidation.

• Business Rescue, Interpleader Notices, and Compromise processes.

• Application of the Basic Conditions of Employment Act (BCEA), Labour Relations Act (LRA), and relevant debt-collection legislation.

• Other Requirements:

• South African citizenship and clear criminal record.

• Credit and qualification verification.
• Ability to work full-time, on-site in Pretoria.

• Achievement of individual monthly and annual cash recovery targets.
• Execution of case milestones for enforcement actions and payment arrangements.
• Adherence to governance, compliance, and reporting standards set by SARS.

• Opportunity to contribute to a national project with meaningful economic impact.
• Structured and transparent recruitment and onboarding through TraceOnline.
• Fixed-term employment with renewal potential and performance-based retention.

• Opportunity to contribute to a national project with meaningful economic impact for the South African Government.
• Structured and transparent recruitment and onboarding through TraceOnline.
• Fixed-term employment with renewal potential and performance-based retention.
• Working as part of the team of experts at SARS.