13 Collection Agent jobs in South Africa

JOB PURPOSE

The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.

Inbound and Outbound SLA and work queues

• Dealing with both inbound and outbound calls within the guidelines of the set legal framework
• Tracing uncontactable customers
• Achieve daily collections targets and monthly KPA targets

Payment Negotiations

• Negotiate payments from customers following the call script within dialler time
• Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target
• To rehabilitate and educate customers with regards to their payment profile
• Prevent account roll forward, reduce account balance in the respective service

Customer Service

• To advise customers on product, legislative and account related queries
• Ensure that a polite, friendly, efficient and professional service is provided
• To achieve customer satisfaction at all times
• To action customer instructions in an efficient and timeous manner
• To action administrative requirements related to customer account management

Adherence

• Adhere to workforce schedule i.e. lunch and body breaks
• Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

Experience

• Must have at least 18 months Collections experience in the call centre environment

Qualification

• Grade 12

Functional Knowledge and Skills

• Software: Must be efficient in Account Management Debtor Systems
• Excellent verbal & written communication skills
• Strong problem solving and negotiation skills
• Understanding of the Retail Credit Account Management business
• Ability to work in a highly competitive and dynamic environment

Please note only shortlisted candidates will be contacted.  Should you not receive a response within 14 days, please consider your application as unsuccessful. The company is committed to creating and maintaining an environment, which provides equal opportunities to all its employees, however, preference will be given to Affirmative Action applicants.

No late submissions will be accepted.

We are looking for Debt Collection Agents for our Head Office in Rosebank! A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.

We have a great opportunity for Debt Collection Agents to join our team where you will be responsible for the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.

Key responsibilities:

• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Preventing repeated payment delinquency by negotiating manageable debt payments.

Requirements:

• At least 2 years debt collection experience.
• Exceptional ability to communicate with debtors to negotiate debt payment plans.
• Exceptional recordkeeping and interpersonal skills.
• Completed Matric.

Join to apply for the Debt collection agent (SA) role at Parcelhero

Join to apply for the Debt collection agent (SA) role at Parcelhero

This range is provided by Parcelhero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

ZAR325,000.00/yr - ZAR375,000.00/yr

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.

The role

We are seeking an enthusiastic, highly motivated Senior Debt Collector experienced in collecting consumer and small‑business (SMB) debts. You’ll contact customers regarding outstanding balances related to parcel deliveries—an emotive context that demands empathy, persuasion, and calm under pressure. You’ll negotiate full payment or sustainable payment plans, perform lawful skip‑tracing when contact data is invalid, and prepare/review pre‑legal documentation for court action when required.

Mission: Recover cash quickly and fairly while preserving brand reputation and customer relationships.

Key Responsibilities

Portfolio ownership: Manage a rolling book of consumer & SMB accounts; prioritise by age, balance, risk, and dispute status.

Contact & negotiation: Reach debtors via phone, SMS, email, and letters; use consultative negotiation to agree payment in full or a compliant instalment plan.

Emotive case handling: Defuse irate customers linked to delivery issues (loss, delay, damage); separate service complaints from debt obligations; escalate legitimate service failures for remediation/credits.

Skip‑tracing: Lawfully locate debtors when numbers/addresses are invalid (open‑source checks, directories, credit‑referencing data available to the company); verify identity before discussing account details.

Dispute resolution: Log, triage, and resolve disputes; gather evidence (proof of delivery, timestamps, photo confirmation, carrier notes) to close disputes and proceed to collection.

Pre‑legal workflow: Draft/review pre‑action notices, statements of account, call notes, and evidence bundles; liaise with internal legal/admin and external counsel; track deadlines.

Compliance & conduct: Follow applicable debt collection, consumer protection, anti‑harassment, and data‑privacy rules for the operating country; adhere to call‑attempt/time‑of‑day limits and disclosure scripts.

Reporting & hygiene: Keep CRM/collections system up to date; log every attempt/contact/outcome; forecast cash; flag systemic reasons for non‑payment.

Continuous improvement: A/B test scripts, contact cadences, and settlement offers; feed insights to Finance, Ops, and Customer Service.

Required Experience

4–7+ years in consumer and/or SMB collections, ideally within eCommerce, logistics, delivery, or utilities/telecoms/fin‑services.

Demonstrated success meeting cash collected , PTP→kept (promise‑to‑pay kept), and days‑to‑collect targets.

Skilled in high‑volume outbound calling with excellent written follow‑ups (SMS/email/letters).

Hands‑on with a collections CRM, dialer/VoIP, payment gateways, and basic spreadsheets.

Comfortable preparing pre‑legal packs and collaborating with legal administrators/counsel.

Nice to have: Experience across multiple jurisdictions; multilingual; prior chargeback/dispute handling; knowledge of courier/carrier operations.

Skills And Competencies

• At least one years of experience collecting consumer debt
• At least 5 years experience collecting business debt
• Persuasive negotiator with tact and resilience; balances firmness with empathy
• De‑escalation mastery: active listening, labeling emotions, reframing, and solutioning
• Process‑driven: disciplined follow‑up, meticulous notes, and evidence capture
• Data‑literate: reads dunning reports, cohorts, and contact‑strategy results; iterates
• Integrity & compliance first mindset; protects customer data and brand
  
  
  

• 8:30am to 5pm Mon-Fri (GMT)
• 15 days holiday per year
• You work as a contractor and are responsible for your own tax
• You need a min 20 MB broadband line, and your own PC/Laptop and headset
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Accounting/Auditing and Finance
• Industries Truck Transportation

Referrals increase your chances of interviewing at Parcelhero by 2x

Get notified about new Collections Representative jobs in South Africa .

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 3 months ago

Durban, KwaZulu-Natal, South Africa 3 months ago

Bloemfontein, Free State, South Africa 3 months ago

Cape Town, Western Cape, South Africa 3 months ago

Soweto, Gauteng, South Africa 3 months ago

Pretoria, Gauteng, South Africa 3 months ago

East London, Eastern Cape, South Africa 3 months ago

George, Western Cape, South Africa 3 months ago

Johannesburg, Gauteng, South Africa $600.00-$00.00 2 months ago

Cape Town, Western Cape, South Africa 4 days ago

Benoni, Gauteng, South Africa 3 hours ago

Pretoria, Gauteng, South Africa 2 days ago

Pretoria, Gauteng, South Africa 2 weeks ago

Pretoria, Gauteng, South Africa 2 weeks ago

Pretoria, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.

The role

We are seeking an enthusiastic, highly motivated Senior Debt Collector experienced in collecting consumer and small‑business (SMB) debts. You’ll contact customers regarding outstanding balances related to parcel deliveries—an emotive context that demands empathy, persuasion, and calm under pressure. You’ll negotiate full payment or sustainable payment plans, perform lawful skip‑tracing when contact data is invalid, and prepare/review pre‑legal documentation for court action when required.

Mission: Recover cash quickly and fairly while preserving brand reputation and customer relationships.

Key Responsibilities

Portfolio ownership: Manage a rolling book of consumer & SMB accounts; prioritise by age, balance, risk, and dispute status.

Contact & negotiation: Reach debtors via phone, SMS, email, and letters; use consultative negotiation to agree payment in full or a compliant instalment plan.

Emotive case handling: Defuse irate customers linked to delivery issues (loss, delay, damage); separate service complaints from debt obligations; escalate legitimate service failures for remediation/credits.

Skip‑tracing: Lawfully locate debtors when numbers/addresses are invalid (open‑source checks, directories, credit‑referencing data available to the company); verify identity before discussing account details.

Dispute resolution: Log, triage, and resolve disputes; gather evidence (proof of delivery, timestamps, photo confirmation, carrier notes) to close disputes and proceed to collection.

Pre‑legal workflow: Draft/review pre‑action notices, statements of account, call notes, and evidence bundles; liaise with internal legal/admin and external counsel; track deadlines.

Compliance & conduct: Follow applicable debt collection, consumer protection, anti‑harassment, and data‑privacy rules for the operating country; adhere to call‑attempt/time‑of‑day limits and disclosure scripts.

Reporting & hygiene: Keep CRM/collections system up to date; log every attempt/contact/outcome; forecast cash; flag systemic reasons for non‑payment.

Continuous improvement: A/B test scripts, contact cadences, and settlement offers; feed insights to Finance, Ops, and Customer Service.

Required Experience

4–7+ years in consumer and/or SMB collections, ideally within eCommerce, logistics, delivery, or utilities/telecoms/fin‑services.

Demonstrated success meeting cash collected , PTP→kept (promise‑to‑pay kept), and days‑to‑collect targets.

Skilled in high‑volume outbound calling with excellent written follow‑ups (SMS/email/letters).

Hands‑on with a collections CRM, dialer/VoIP, payment gateways, and basic spreadsheets.

Comfortable preparing pre‑legal packs and collaborating with legal administrators/counsel.

Nice to have: Experience across multiple jurisdictions; multilingual; prior chargeback/dispute handling; knowledge of courier/carrier operations.

• At least one years of experience collecting consumer debt
• At least 5 years experience collecting business debt
• Persuasive negotiator with tact and resilience; balances firmness with empathy.
• De‑escalation mastery: active listening, labeling emotions, reframing, and solutioning.
• Process‑driven: disciplined follow‑up, meticulous notes, and evidence capture.
• Data‑literate: reads dunning reports, cohorts, and contact‑strategy results; iterates.
• Integrity & compliance first mindset; protects customer data and brand.

• 8:30am to 5pm Mon-Fri (GMT).
• 15 days holiday per year.
• You work as a contractor and are responsible for your own tax.
• You need a min 20 MB broadband line, and your own PC/Laptop and headset.

R325 000 - R375 000 a year

We are growing our awesome team and if you feel like you can add value, then send us your CV and a cover letter with a motivation.

Permanent Position available as a debt collector/tracer in a national debt collection company. The position is available to someone based in East London and surrounding areas.

You must have your own reliable transport and smartphone.
This remuneration of this position will include a vehicle and/or vehicle allowance, basic salary, and an attractive commission structure based on performance.

1. Prepared to work under pressure.
2. Able to manage yourself.
3. Able to act professionally in situations of conflict.
4. Willing to work extended hours.
5. Work and travel away from home.

Network Collections will give you a great future for the right person.