319 Collection Agent jobs in South Africa

JOB PURPOSE

The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.

Inbound and Outbound SLA and work queues

• Dealing with both inbound and outbound calls within the guidelines of the set legal framework


• Tracing uncontactable customers


• Achieve daily collections targets and monthly KPA targets

Payment Negotiations

• Negotiate payments from customers following the call script within dialler time


• Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target


• To rehabilitate and educate customers with regards to their payment profile


• Prevent account roll forward, reduce account balance in the respective service

Customer Service

• To advise customers on product, legislative and account related queries


• Ensure that a polite, friendly, efficient and professional service is provided


• To achieve customer satisfaction at all times


• To action customer instructions in an efficient and timeous manner


• To action administrative requirements related to customer account management

Adherence

• Adhere to workforce schedule i.e. lunch and body breaks


• Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

Experience

• Must have at least 18 months Collections experience in the call centre environment

Qualification

• Grade 12

Functional Knowledge and Skills

• Software: Must be efficient in Account Management Debtor Systems


• Excellent verbal & written communication skills


• Strong problem solving and negotiation skills


• Understanding of the Retail Credit Account Management business


• Ability to work in a highly competitive and dynamic environment

Please note only shortlisted candidates will be contacted.  Should you not receive a response within 14 days, please consider your application as unsuccessful. The company is committed to creating and maintaining an environment, which provides equal opportunities to all its employees, however, preference will be given to Affirmative Action applicants.

No late submissions will be accepted.

We are looking for HARD COLLECTIONS DEBT COLLECTORS / SENIOR COLLECTIONS SPECIALISTS to be seconded to our client in Erasmuskloof. This role involves managing delinquent accounts that require assertive collection tactics. The successful candidates will be responsible for contacting customers, negotiating payment plans, and, when necessary, taking legal action to recover outstanding debts.

Key Responsibilities

1. Account Management: Identify, prioritize, and manage a portfolio of high-delinquency accounts.

2. Contact and Negotiation: Initiate contact with debtors via phone, email, and mail to secure payments and negotiate favourable payment terms or settlements.

3. Legal Compliance: Maintain up-to-date knowledge of all relevant federal, state, and local debt collection laws and regulations to ensure all actions are compliant.

4. Debtor Research: Investigate the financial circumstances of delinquent debtors to understand their ability to pay and identify any potential obstacles to repayment.

5. Record Keeping: Maintain detailed and accurate records of all communications and actions taken on each account, often using company software and databases.

6. Escalation: Coordinate with internal legal departments or external agencies to initiate legal recourse for accounts where other collection efforts have failed.

7. Problem Solving: Resolve customer complaints and discrepancies related to accounts.

8. Reporting: Provide regular updates on collection activities and account statuses to management.

Qualifications and Skills

1. Minimum Qualification: Relevant National Diploma / Advanced Certificate (NQF 6) in Finance/ Law/ Accounting.

2. Experience: 2-3 years Debt Collection experience on complex debt cases and proven track record in debt collection, especially with delinquent or hard-to-collect accounts.

3. Legal Knowledge: In-depth understanding of debt collection laws and regulations (e.g., Conduct of Council for Debt Collectors).

4. Negotiation: Excellent negotiation and conflict resolution skills to secure payments and payment plans.

5. Communication: Strong verbal and written communication skills for professional interaction with debtors and internal teams.

6. Analytical Skills: Ability to analyse financial data to make informed decisions and resolve account discrepancies.

7. Organizational Skills: Exceptional organizational skills, time management, and the ability to prioritize tasks effectively.

8. Tech Proficiency: Skill in using collections software, CRM systems, and standard office applications.

9. Resilience: High level of persistence, resilience, and patience when dealing with difficult situations and persistent debtors.

Please send your CV to

Job Type: Full-time

Pay: Up to R20 000,00 per month

Work Location: In person

We are looking for 6 Debt Collection Agents to join our high-performing collections team within a fast-paced debt recovery agency. You will be responsible for engaging with debtors across a range of diverse sectors to recover overdue debts while maintaining professionalism and regulatory compliance.

This role requires a confident communicator with strong negotiation skills, a focus on results, and the ability to work within a structured collections environment.

Key Responsibilities:

· Make outbound calls and handle inbound queries to recover overdue accounts on behalf of our clients.

· Negotiate repayment plans based on affordability and within client or regulatory parameters.

· Manage a portfolio of accounts efficiently using the in-house collections system.

· Record accurate notes of all debtor interactions and outcomes.

· Handle sensitive or vulnerable debtor situations with empathy and in line with company policy.

· Achieve individual and team collection targets, including cash collected, promise-to-pay rates, and call quality metrics.

· Liaise with internal teams (Client Services, Compliance, Legal) for account escalations or disputes.

· Support ad hoc projects, campaigns, or client-specific initiatives as required.

Skills & Experience:

· 2+ years' experience in a collections environment.

· Confident telephone manner with the ability to handle objections and negotiate effectively.

· Strong written and verbal communication skills.

· Able to work towards and exceed performance targets in a fast-paced environment.

· Proficient in using debt collection software and computer literate.

· Experience working on Excalibur Debt Collection Software

· Multilingual

· 25+ years of age

Key Attributes:

· Results-oriented with a proactive mindset.

· High level of integrity and professionalism.

· Empathetic and debtor-focused approach.

· Resilient and able to manage challenging conversations.

· Strong time management and organisational skills.

What We Offer:

· Base salary of R5000 plus commission

· Structured induction and ongoing training

· Opportunities for progression into senior roles or client account management

· Friendly, supportive, and target-focused environment

Job Type: Full-time

Pay: From R5 000,00 per month

Work Location: In person

OUTBOUND COLLECTIONS AGENT

Randburg, Johannesburg

Salary: Basic + Uncapped Commission

JOB ROLE

To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act ('DCA), National Credit Act ("NCA") and the Company policies and procedures.

REQUIREMENTS:

Minimum Matric qualification with Maths Literacy is mandatory.

Relevant tertiary qualification is an advantage.

Minimum 1 year as a Debt Collection Agent in an outbound call centre.

Currently unemployed

Proven ability to meet collection targets.

Analyse accounts and devise a collections strategy to resolve each case by collecting money due.

Good knowledge on the DCA and NCA.

COMPETENCIES & SKILLS

Computer Literate

Excellent verbal and written communication skills with great listening skills.

Outstanding telephone etiquette and interpersonal skills.

Good typing and accuracy skills.

Mathematical ability.

Strong negotiations skills with the ability to handle objections and be assertive when required.

Good general administration, planning and organizing, and time management skills.

Tenacious, with ability to work autonomously and take accountability.

Target driven and self-motivated.

Team player.

TO APPLY

Forward your CV and qualification copies (Note that applications without qualification certificates will be rejected.)

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Type: Full-time

Pay: From R5 000,00 per month

Work Location: In person

Job Purpose:

We are seeking a highly motivated and skilled High Value Agent – Field to join our Debt Collection team, specializing in municipal accounts. The ideal candidate will excel in managing collections for various municipal services, including property taxes, utility bills, and other local government fees. This role requires face-to-face interactions with residents to resolve outstanding debts, negotiate payment plans, and ensure compliance with municipal regulations and policies.

Key Responsibilities:

Field Collection:

• Conduct field visits to collect outstanding payments from clients or municipal accounts.
• Engage with clients in person to negotiate payment terms and resolve any issues related to overdue accounts.

Account Management:

• Maintain and manage a portfolio of accounts requiring collection.
• Track and record all interactions and payments, updating account records accordingly.

Communication and Negotiation:

• Communicate effectively with clients to understand their financial situation and negotiate feasible payment arrangements.
• Handle objections and disputes professionally to reach a satisfactory resolution.

Documentation and Reporting:

• Prepare and submit detailed reports on collection activities, including successes, challenges, and any significant observations.
• Accurately document all interactions, agreements, and transactions.

Compliance:

• Ensure all collection activities comply with legal regulations and company policies.
• Adhere to ethical standards and practices in all client interactions.
• Provide excellent customer service, maintaining a positive and professional demeanor at all times.
• Address client inquiries and concerns promptly and effectively.

Collaboration:

• Work closely with internal teams, such as accounting or legal departments, to ensure a smooth collection process.
• Share insights and feedback to help improve collection strategies and procedures.

Qualifications and Experience

• National Diploma/bachelor's degree in commerce, finance, economics, business management, operations management or related qualification.
• Minimum three years prior experience in debt collection, customer service and Call Centre or related work experience.

Why Register?

• Be considered for upcoming roles aligned to your skillset
• Gain visibility with our recruitment team for future projects
• Build a career in an organisation committed to innovation, quality, and data-driven decision-making

Disclaimer: This is a talent pool advertisement intended to build a database of potential candidates for future opportunities. Please note that submitting your CV does not guarantee immediate placement or response. Only candidates whose skills and experience align with specific role requirements will be contacted for screening and interviews. All applications will be treated confidentially and in line with the Protection of Personal Information Act (POPIA).

Job Type: Full-time

Work Location: In person

Introduction

• SARS is looking for more than 260 debt collectors to assist with outsourcing agents for this project. They need debt collectors to source capacity (people with the right skill).
• SARS has a goal to collect tax debt of about R20 -50 billion which has an ageing of 365 days.
• The outsourced agents will report to the designated SARS sites (Gauteng and/ other regions), they will be provided laptops by SARS as they will need to access SARS' systems
• Contract details: 6 months period ending 31 March 2026, renewable based on performance for a further 12-month period.
• Agents needed by 1 October 2025
• The consultants will be expected to work the normal SARS operating hours and where overtime is required, SARS and the service provider will agree on such terms and conditions.
• There is no limit to the number of agents we can outsource.

Requirements for the Legal debt collector (Tax):

• Collector will need to enforce collection of debt from enforcement cases using legal collection steps, i.e. Civil Judgements, Warrants of execution, Preservation orders, Sequestration and liquidation
• Financial Analysis & Interpretation of AFS
• Improve compliance in various tax types
• Maximize revenue collection
• Minimum qualification and experience required: relevant National Diploma/ Advanced Certificate (NQF 6) in Finance/ Law/ Accounting and 2-3 years Debt Collection experience on complex debt cases

KPI for debt collector

• Daily, weekly & monthly targets to be reached
• Case milestone targets
• Need to be able to do legal processes, litigations, judgements etc.
• Time management
• Organized individual
• Willing to work under pressure
• Be able to identify trends and potential risks

Qualifications

• Debt Collection and Cash Collection skills
• Excellent Communication and Customer Service skills
• Basic knowledge and understanding of Finance
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Experience in a similar role is an advantage
• High school diploma or equivalent; additional qualifications in finance or related fields are beneficial

Job description

JER31 is looking for hungry, energetic, and motivated individuals to join its growing and dynamic Call Centre in Cape Town CBD.

Duties and Responsibilities

• Previous call centre experience with References
• Debt collection experience is advantageous.
• Strong communication and interpersonal skills.
• Outbound and Inbound call centre experience is advantageous

Personality Traits

• The ability to work independently, in a fast-paced environment
• Accuracy and attention to detail
• An ability to focus and concentrate
• Exceptional customer service skills
• Good telephonic manner
• Basic PC skills
• Excellent communication skills
• Target driven and to meet targets
• Clear criminal record (non-negotiable)
• Minimum education level – Grade 12
• Proactive

Additional Information

Working hours: Monday–Friday: 7:30 /8:00 am – 16:30 / 17:00 pm & two Saturday's: 8:00am - 12:00pm

Basic PLUS Uncapped commission (PLUS Medical Aid if permanently employed after 3 months).

PLUS PROFIT SHARE after 6 months employment.

To apply for the position, please forward an updated CV and diplomas /certificates to

Job Type: Full-time

Salary: R – R per month

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cold calling: 1 year
• Debt Collection

Job Type: Full-time

Pay: R6 000,00 - R8 500,00 per month

Work Location: In person

What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

What being part of the Sigma Family means for you:

What being a part of the Sigma Family means for you

Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity.:

What Your Day-to-Day will Look Like:

You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What amazing People will bring to the role:

What Amazing People Will Bring to the Role:

Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive