13 Cluster Pharmacist Medipost L02 jobs in Pretoria

Medipost Pharmacy is looking for a professional self-driven individual to join the Order Processing Department in the capacity of a Cluster Pharmacist. The successful individual will be placed in Gezina (Pretoria).

1. Providing proper patient care as per GPP (Good Pharmacy Practice) regulations.
2. Attending training on Pharmacy acts and GPP.
3. Attending SOP training and SOP revision training.
4. Compliance with Company Policies, Procedures, and SOPs.
5. Compliance with the POPI Act regulations.
6. Accurate capturing of chronic and acute medication prescriptions and handling of rejections according to company SOPs.
7. Attend to cluster and personal action diaries.
8. Compliance to SLA requirements (completing mailbox profiles and action diaries within required timelines).
9. Handling of clinical enquiries and discussions with patients and health care professionals or SPNs.
10. Attend to and respond in a professional manner to email messages or enquiries received from management, SPNs, or members.
11. Attend to OUT OF WIP notifications.
12. Attend to the blind checking mailbox according to SLA timelines.
13. Stock management – understand the cold chain processes, expiry dates, and stock returns.
14. Willing to register as a Medipost tutor through MTA.
15. Tutor and train a small group of assistants on company SOPs, company policies, OTC medication, and other health topics.
16. Take charge of a small group of assistants according to a Disaster Recovery Plan.

Medipost Pharmacy is looking for a professional self-driven individual to join the Order Processing Department in the capacity of a Cluster Pharmacist. The successful individual will be placed in Gezina (Pretoria).

1. Providing proper patient care as per GPP (Good Pharmacy Practice) regulations.
2. Attending training on Pharmacy Acts and GPP.
3. Attending SOP training and SOP revision training.
4. Compliance with Company Policies, Procedures, and SOPs.
5. Compliance with the POPI Act regulations.
6. Accurate capturing of chronic and acute medication prescriptions and handling of rejections according to company SOPs.
7. Attend to cluster and personal action diaries.
8. Compliance with SLA requirements (completing of mailbox profiles and action diaries within required timelines).
9. Handling of clinical enquiries and discussions with patients and health care professionals or SPNs.
10. Attend to and respond in a professional manner to email messages or enquiries received from management, SPNs, or members.
11. Attend to OUT OF WIP notifications.
12. Attend to the blind checking mailbox according to SLA timelines.
13. Stock management – understand the cold chain processes, expiry dates, and stock returns.
14. Willing to register as a Medipost tutor through MTA.
15. Tutor and train a small group of assistants on company SOPs, company policies, OTC medication, and other health topics.
16. Take charge of a small group of assistants according to a Disaster Recovery Plan.

Medipost Pharmacy is looking for a professional self-driven individual to join the Order Processing Department in the capacity of a Cluster Pharmacist. The successful individual will be placed in Gezina (Pretoria).

1. Providing proper patient care as per GPP (Good Pharmacy Practice) regulations.
2. Attending training on Pharmacy acts and GPP.
3. Attending SOP training and SOP revision training.
4. Compliance with Company Policies, Procedures, and SOPs.
5. Compliance with the POPI Act regulations.
6. Accurate capturing of chronic and acute medication prescriptions and handling of rejections according to company SOPs.
7. Attend to cluster and personal action diaries.
8. Compliance to SLA requirements (completing mailbox profiles and action diaries within required timelines).
9. Handling of clinical enquiries and discussions with patients and healthcare professionals or SPNs.
10. Attend to and respond in a professional manner to email messages or enquiries received from management, SPNs, or members.
11. Attend to OUT OF WIP notifications.
12. Attend to the blind checking mailbox according to SLA timelines.
13. Stock management – understand the cold chain processes, expiry dates, and stock returns.
14. Willing to register as a Medipost tutor through MTA.
15. Tutor and train a small group of assistants on company SOPs, company policies, OTC medication, and other health topics.
16. Take charge of a small group of assistants according to a Disaster Recovery Plan.

Overview

Medipost Pharmacy is seeking to recruit a Cluster Pharmacist for the Special Meds, in Order Processing Department.

• Providing proper patient care as per GPP (Good pharmacy practice) regulations

Responsibilities include training and compliance with relevant regulations, accurate prescription capturing, and supporting pharmacists and pharmacist assistants in SOPs, policies, clinical education and patient care.

• Attend training on pharmacy acts, GPP and POPI Act regulations.
• Ensure accurate capture of prescriptions for acute and/or chronic medication (as per SOP).
• Perform blind checking of prescriptions done by Pharmacist assistants as per SOP.
• Train Pharmacist assistants on SOPs, policies, clinical education and patient care.
• Handle clinical discussions/enquiries with patients, health care professionals or SPNs.
• Resolve rejections and prioritise adding scripts to WIP.
• Attend cluster and personal action diaries; comply with SLA requirements (mailbox profiles, action diaries within required timelines).
• Respond professionally to email messages/enquiries from management, SPNs or members (Email TAT of 2 hours).
• Attend to OUT OF WIP notifications and SOP training/revision training.
• Comply with Company Policies, Procedures and SOPs; stock management (cold chain, expiry dates, stock returns).
• Report to external service providers as needed (daily/weekly/monthly).
• Order stock with order department for items that are out of stock; handle Section 21 item ordering and claiming.
• Send medication/appliances quotes to external parties using the correct format.
• Paper claims submission using correct documents and follow-up on outstanding payments.

• Operational requirements: completion of daily allocated work according to requirement.
• Customer service and internal process compliance (Quality assurance): focus on minimizing errors and customer-related complaints; maintain a service failure rate at or below 1 over 3 months; comply with SOPs.
• Productivity and time management: productive and available according to contract hours; ESS – manage leave per company policies; Eco time compliance – daily clocking per policy.

Experience

Min 1 year as a pharmacist.

Licensing and Accreditation

SAPC Registration.

Training on company systems (e.g., Medipost APP, online authorisation system and procedures, ESS, etc.).

• Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship-building; ability to work under pressure, adaptability, effective time management, detail-oriented.
• Sound knowledge of GPP (Good Pharmacy Practice) and pharmacy acts.

Expected output during probation period communicated by line manager.

An understanding of the implications of making errors in a pharmacy environment.

Willingness to work overtime when required by management; commitment to continuous professional development (training/forums).

Willingness to assist with stock takes at least once per year and to assist or attend training in other departments (e.g., Walk-in Pharmacy and Production); inter-departmental training as needed.

Medipost Holdings is committed to promoting employment equity and welcomes applications from persons with disabilities to create a diverse and equitable workplace.

We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you do not hear from us within 2 weeks, you may consider your application unsuccessful. Medipost Holdings does not charge fees at any stage of the recruitment process. Be vigilant against fraudulent recruitment activities. Do not make payments to secure a job offer.

Medipost Pharmacy is looking for a professional, self-driven individual to join the M02 department in Order Processing. The successful candidate will be based in Gezina (Pretoria).

1. Providing proper patient care in accordance with GPP (Good Pharmacy Practice) regulations.
2. Attending training on pharmacy acts and GPP.
3. Ensuring compliance with the POPIA (Protection of Personal Information Act).
4. Accurately capturing prescriptions, both acute and/or chronic, as per SOP.
5. Handling clinical discussions (under pharmacist supervision) and inquiries with patients, healthcare professionals, or other SPNs.
6. Resolving rejections and prioritizing adding scripts to WIP.
7. Managing cluster and personal action diaries.
8. Complying with SLA requirements, including completing mailbox profiles, rejections, and action diaries within required timelines.
9. Responding professionally to emails or inquiries from management, other SPNs, or patients.
10. Managing OUT OF WIP notifications.
11. Addressing rejected prescriptions and templates from Blind checking as a priority to ensure SLA compliance.
12. Attending SOP training, refresher courses, product training, and other relevant training.
13. Complying with company policies, procedures, and SOPs.
14. Managing stock, understanding cold chain maintenance, expiry dates, and stock return procedures.
15. Handling INV and other cluster action diaries.
16. Assisting with email inquiries related to stock issues, financial matters, claims, or other concerns.
17. Making first call attempts to patients before forwarding profiles to the ADMIN mailbox for follow-up.

1. Completing daily allocated work according to level requirements.
2. Attending to action diaries.
3. Maintaining SLA compliance.
4. Adhering to MML standards.
5. Demonstrating competency in SOP assessments.

Grade 12, with a minimum of 2 years’ experience as a pharmacist assistant. Need to be registered with SAPC.

Training on company systems (e.g., Medipost APP, online authorization system, ESS, etc.) and Medipost bridging course for internal appointment from another department.

Verbal and written communication, listening, patience, empathy, conflict resolution, customer service, accuracy, data capturing, interpersonal skills, relationship building, ability to work under pressure, adaptability, time management, and attention to detail. Sound knowledge of GPP and pharmacy acts is essential.

• Understanding of the implications of errors in a pharmacy or healthcare environment.
• Service failure interventions will be applicable if service failures are maintained at an average of 0 to 0.75 per month, or a maximum of 3 over a 4-month period.

Medipost Holdings is committed to employment equity and encourages applications from persons with disabilities to promote diversity and inclusion.

We aim to build a diverse team. If you do not hear from us within 2 weeks, consider your application unsuccessful.

Medipost Pharmacy is looking for a professional self driven individual as a Cluster Pharmacist Assistant join M01 department in Order Processing . The successful individual will be placed in Gezina (Pretoria)

Primary purpose of the job

• Providing proper patient care as per GPP (Good pharmacy practise) regulations

• Attending training on pharmacy acts and GPP

• Compliance with the POPIA (Protection of Personal Information Act) regulations

• Accurate capturing of prescriptions, acute and/or chronic medication. (As per SOP)

• Handling of clinical discussion (under pharmacist supervision) and/or enquiries with patients and health care professionals or other SPN’s.

• Resolve Rejections and prioritise adding scripts to WIP

• Attending to cluster and personal action diaries.

• Compliance to SLA requirements (completing of mailbox profiles, rejections and action diaries within required timelines)

• Attending to and responding in a professional manner to email messages or enquiries received from management, other SPN’s or. patients.

• Attending to OUT OF WIP notifications

• Attending to rejected prescriptions and templates from Blind checking as priority, in order to ensure SLA compliance. • Attending of SOP training and SOP refresher training as well as product training or any other training presented.

• Compliance with Company Policies, Procedures and SOP’s

• Stock management – understanding the cold chain maintenance processes, expiry dates, stock returns procedures.

• Attending to INV and other Cluster action diaries

• Assisting on email enquiries relating to Stock issues, financial enquiries, claim enquiries or any other received.

• First call attempts must be made to patients, before a profile may be forwarded to the ADMIN mailbox for ANT follow up on Allocation, calls to prescriber esc.

Operational and quality performance

• Completion of daily allocated work according to level requirement
• Attending to action diaries
• SLA compliance
• MML adherence
• Competency in SOP assessments

EXPERIENCE

Min 2 years’ experience as a pharmacist Assistant

Need to be registered at SAPC

TRAINING REQUIRED

Training on company systems (e.g.Medipost APP, on-line authorisation system and procedures, ESS, etc)

Medipost Bridging course for internal Medipost appointment from another department

COMPETENCIES:

Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, able to work underpressure, adaptability, effective time management, detail orientated.

Sound knowledge on GPP (Good pharmacy practice) and pharmacy acts.

Specific Requirements

• Expected output during probation period communicated by line manager, as per career path level
• An understanding of the implications of making errors in a pharmacy or healthcare environment.
• Service failure interventions will be applicable if service failures are not maintained at an average of 0 - to 0.75 service failures per month, which equates to a maximum of 3 service failures over a 4 month4-month (quarterly) period.

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace”

“We are committed to building a team that represents a variety of backgrounds, prospectives and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful”

Medipost Pharmacy is looking for a self-driven individual to join the Order Processing Department as a Cluster Pharmacist Assistant (L02). The successful individual will be placed in Gezina (Pretoria).

Primary Purpose of the Job

• Accurate capturing of new prescriptions, acute and/or chronic medication.
• Handling of inbound and outbound calls.
• Assisting on L02 group action diary mailbox and LIFEDA mailbox if required.
• Attending to INV, urgent, extreme urgent, and WIPCORE actions.
• Attending to personal out of WIP report.
• Attending to emails from production or any other department.
• Care must be taken when capturing prescriptions as to the correct profile, client, medical aid and membership number, address, contact details, and relevant information.
• To authorize medication and interact with healthcare professionals when needed.
• Claiming of scripts and any other claiming/capturing related procedures with emphasis on the MML.
• Accurate and quick responses to patient queries and diligence with follow-up work within SLA requirements.
• Accurate and complete handling of all profiles worked on as per standard operating procedure.
• Attending to cluster rejections as per SOP and medical aid rules.
• Ensure all personal action diaries are attended to or escalated to colleagues before any planned annual or sick leave.
• Assisting on action diaries of department colleagues when they are absent due to unplanned leave.
• Assist admin staff with clinical/claiming/general queries.

Minimum Requirements

Grade 12

Experience

Minimum 2 years’ experience as a pharmacist assistant.

Need to be registered at SAPC.

Training Required

Competencies

Verbal and written communication skills; listening skills; patience; empathy; conflict resolution; interpersonal and relationship building skills; adaptability; accuracy; detail-oriented; data capturing skills; ability to work under pressure; effective time and leave management; versatility to perform any departmental duty if required.

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions. Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace.”

“We are committed to building a team that represents a variety of backgrounds, perspectives, and skills; the more inclusive we are, the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful.”