162 Cloud Support jobs in South Africa
Cloud Support Engineer
Posted 7 days ago
Job Viewed
Job Description
Canonical Cape Town, Western Cape, South Africa
Join or sign in to find your next jobJoin to apply for the Cloud Support Engineer role at Canonical
Canonical Cape Town, Western Cape, South Africa
3 days ago Be among the first 25 applicants
Join to apply for the Cloud Support Engineer role at Canonical
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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
Location: This is a globally remote role, unless specified otherwise.
The role entails
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical's portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
- Professional written and spoken English with excellent presentation skills
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Track record of going above-and-beyond expectations to achieve outstanding results
- Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
- Virtualization / Cloud - primarily using KVM or OpenStack.
- Containers - especially with Docker, LXD/LXC, or Kubernetes.
- Storage technologies - block, object and network.
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
- Cloud computing expertise in provisioning, monitoring, orchestration, etc.
- Advanced troubleshooting experience:
- Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Ability to navigate effectively stack traces and logs, and advise on next steps.
- Solid understanding of OS and Application level bugs and when to escalate to the correct team.
- Programming fundamentals in any language.
- Extensive Customer support experience is key:
- Customer needs are top priority.
- Communicate professionally, emphatically, clearly and set the right expectations.
- Ability to travel internationally twice a year for company events up to two weeks long.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
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#J-18808-LjbffrSenior Cloud Services Architect
Posted 4 days ago
Job Viewed
Job Description
Join to apply for the Senior Cloud Services Architect role at NTT DATA, Inc.
3 days ago Be among the first 25 applicants
Join to apply for the Senior Cloud Services Architect role at NTT DATA, Inc.
Get AI-powered advice on this job and more exclusive features.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Senior Cloud Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.
This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
The Senior Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.
This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.
In some instances, the Senior Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.
Key Responsibilities:
- Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
- Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain.
- Works across multiple teams in the design of the Managed Service offering.
- Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
- Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
- Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
- Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
- Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
- Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
- Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms and operating models.
- Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
- Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
- Support the sales teams to have a commercial model discussion with the client.
- Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
- Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
- Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
- Advanced understanding of cloud technologies, networking, security, and system administration
- Advanced demonstratable knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
- Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills.
- Advanced understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
- Advanced knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
- Ability to work with costing models in partnership with sales and finance stakeholders.
- Ability to communicate potential improvements and value of our solutions to all levels of stakeholders, including C-suite decision-makers.
- Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
- Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
- Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration, etc.
- Analytical abilities to discover and analyze all input and DATA.
- Passion for staying abreast of related industry trends and best practices.
- Bachelor’s degree or equivalent in Information technology/systems or a related field.
- Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
- Scaled Agile certification or equivalent is desirable.
- Additional technology / vendor certifications are desirable, such as
- (any one or more) - Azure AZ900 – Azure Fundamentals, AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure.
- Advanced prior experience in managed service provider, or cloud services provider.
- Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts.
- Proof of structuring medium/large, multi-year profitable contracts.
- Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
- Advanced experience working in an environment with global delivery and in multiple geographies and industries
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x
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#J-18808-LjbffrSenior Cloud Services Architect
Posted 13 days ago
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Senior Cloud Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.
This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
The Senior Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.
This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.
In some instances, the Senior Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.
Key Responsibilities:
- Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
- Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain.
- Works across multiple teams in the design of the Managed Service offering.
- Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
- Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
- Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
- Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
- Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
- Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
- Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms and operating models.
- Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
- Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
- Support the sales teams to have a commercial model discussion with the client.
- Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
- Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
- Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
Knowledge and Attributes:
- Advanced understanding of cloud technologies, networking, security, and system administration
- Advanced demonstratable knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
- Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills.
- Advanced understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
- Advanced knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
- Ability to work with costing models in partnership with sales and finance stakeholders.
- Ability to communicate potential improvements and value of our solutions to all levels of stakeholders, including C-suite decision-makers.
- Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
- Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
- Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration, etc.
- Analytical abilities to discover and analyze all input and DATA.
- Passion for staying abreast of related industry trends and best practices.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Information technology/systems or a related field.
- Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
- Scaled Agile certification or equivalent is desirable.
- Additional technology / vendor certifications are desirable, such as
- (any one or more) - Azure AZ900 – Azure Fundamentals, AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure.
Required experience:
- Advanced prior experience in managed service provider, or cloud services provider.
- Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts.
- Proof of structuring medium/large, multi-year profitable contracts.
- Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
- Advanced experience working in an environment with global delivery and in multiple geographies and industries
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Senior Cloud Services Architect
Posted 13 days ago
Job Viewed
Job Description
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
The Senior Cloud Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.
This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
The Senior Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.
This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.
In some instances, the Senior Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.
Key Responsibilities:
- Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
- Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain.
- Works across multiple teams in the design of the Managed Service offering.
- Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
- Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
- Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
- Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
- Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
- Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
- Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms and operating models.
- Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
- Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
- Support the sales teams to have a commercial model discussion with the client.
- Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
- Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
- Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
Knowledge and Attributes:
- Advanced understanding of cloud technologies, networking, security, and system administration
- Advanced demonstratable knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
- Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills.
- Advanced understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
- Advanced knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
- Ability to work with costing models in partnership with sales and finance stakeholders.
- Ability to communicate potential improvements and value of our solutions to all levels of stakeholders, including C-suite decision-makers.
- Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
- Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
- Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration, etc.
- Analytical abilities to discover and analyze all input and DATA.
- Passion for staying abreast of related industry trends and best practices.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Information technology/systems or a related field.
- Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
- Scaled Agile certification or equivalent is desirable.
- Additional technology / vendor certifications are desirable, such as
- (any one or more) - Azure AZ900 – Azure Fundamentals, AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure.
Required experience:
- Advanced prior experience in managed service provider, or cloud services provider.
- Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts.
- Proof of structuring medium/large, multi-year profitable contracts.
- Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
- Advanced experience working in an environment with global delivery and in multiple geographies and industries
Workplace type:
Hybrid WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
Senior Cloud Services Architect

Posted 6 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
The Senior Cloud Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.
This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
The Senior Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.
This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.
In some instances, the Senior Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.
**Key Responsibilities:**
+ Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
+ Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain.
+ Works across multiple teams in the design of the Managed Service offering.
+ Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
+ Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
+ Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
+ Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
+ Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
+ Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
+ Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client's current architecture, platforms and operating models.
+ Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
+ Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
+ Support the sales teams to have a commercial model discussion with the client.
+ Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
+ Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
+ Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
**Knowledge and Attributes:**
+ Advanced understanding of cloud technologies, networking, security, and system administration
+ Advanced demonstratable knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
+ Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills.
+ Advanced understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
+ Advanced knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
+ Ability to work with costing models in partnership with sales and finance stakeholders.
+ Ability to communicate potential improvements and value of our solutions to all levels of stakeholders, including C-suite decision-makers.
+ Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
+ Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
+ Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration, etc.
+ Analytical abilities to discover and analyze all input and DATA.
+ Passion for staying abreast of related industry trends and best practices.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information technology/systems or a related field.
+ Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
+ Scaled Agile certification or equivalent is desirable.
+ Additional technology / vendor certifications are desirable, such as
+ (any one or more) - Azure AZ900 - Azure Fundamentals, AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure.
**Required experience:**
+ Advanced prior experience in managed service provider, or cloud services provider.
+ Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts.
+ Proof of structuring medium/large, multi-year profitable contracts.
+ Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
+ Advanced experience working in an environment with global delivery and in multiple geographies and industries
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Senior Cloud Services Architect

Posted 6 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
The Senior Cloud Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.
This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
The Senior Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.
This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.
In some instances, the Senior Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.
**Key Responsibilities:**
+ Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
+ Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain.
+ Works across multiple teams in the design of the Managed Service offering.
+ Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
+ Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
+ Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
+ Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
+ Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
+ Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
+ Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client's current architecture, platforms and operating models.
+ Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
+ Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
+ Support the sales teams to have a commercial model discussion with the client.
+ Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
+ Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
+ Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
**Knowledge and Attributes:**
+ Advanced understanding of cloud technologies, networking, security, and system administration
+ Advanced demonstratable knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
+ Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills.
+ Advanced understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
+ Advanced knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
+ Ability to work with costing models in partnership with sales and finance stakeholders.
+ Ability to communicate potential improvements and value of our solutions to all levels of stakeholders, including C-suite decision-makers.
+ Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
+ Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
+ Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration, etc.
+ Analytical abilities to discover and analyze all input and DATA.
+ Passion for staying abreast of related industry trends and best practices.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information technology/systems or a related field.
+ Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
+ Scaled Agile certification or equivalent is desirable.
+ Additional technology / vendor certifications are desirable, such as
+ (any one or more) - Azure AZ900 - Azure Fundamentals, AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure.
**Required experience:**
+ Advanced prior experience in managed service provider, or cloud services provider.
+ Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts.
+ Proof of structuring medium/large, multi-year profitable contracts.
+ Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
+ Advanced experience working in an environment with global delivery and in multiple geographies and industries
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Senior Cloud Services Architect

Posted 6 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
The Senior Cloud Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.
This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
The Senior Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.
This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.
In some instances, the Senior Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.
**Key Responsibilities:**
+ Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
+ Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain.
+ Works across multiple teams in the design of the Managed Service offering.
+ Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
+ Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
+ Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
+ Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
+ Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
+ Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
+ Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client's current architecture, platforms and operating models.
+ Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
+ Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
+ Support the sales teams to have a commercial model discussion with the client.
+ Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
+ Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
+ Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
**Knowledge and Attributes:**
+ Advanced understanding of cloud technologies, networking, security, and system administration
+ Advanced demonstratable knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
+ Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills.
+ Advanced understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
+ Advanced knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
+ Ability to work with costing models in partnership with sales and finance stakeholders.
+ Ability to communicate potential improvements and value of our solutions to all levels of stakeholders, including C-suite decision-makers.
+ Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
+ Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
+ Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration, etc.
+ Analytical abilities to discover and analyze all input and DATA.
+ Passion for staying abreast of related industry trends and best practices.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information technology/systems or a related field.
+ Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
+ Scaled Agile certification or equivalent is desirable.
+ Additional technology / vendor certifications are desirable, such as
+ (any one or more) - Azure AZ900 - Azure Fundamentals, AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure.
**Required experience:**
+ Advanced prior experience in managed service provider, or cloud services provider.
+ Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts.
+ Proof of structuring medium/large, multi-year profitable contracts.
+ Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
+ Advanced experience working in an environment with global delivery and in multiple geographies and industries
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Senior Cloud Services Architect

Posted 6 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
The Senior Cloud Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.
This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
The Senior Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.
This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.
In some instances, the Senior Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.
**Key Responsibilities:**
+ Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
+ Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain.
+ Works across multiple teams in the design of the Managed Service offering.
+ Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
+ Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
+ Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
+ Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
+ Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
+ Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
+ Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client's current architecture, platforms and operating models.
+ Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
+ Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
+ Support the sales teams to have a commercial model discussion with the client.
+ Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
+ Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
+ Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
**Knowledge and Attributes:**
+ Advanced understanding of cloud technologies, networking, security, and system administration
+ Advanced demonstratable knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
+ Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills.
+ Advanced understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
+ Advanced knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
+ Ability to work with costing models in partnership with sales and finance stakeholders.
+ Ability to communicate potential improvements and value of our solutions to all levels of stakeholders, including C-suite decision-makers.
+ Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
+ Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
+ Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration, etc.
+ Analytical abilities to discover and analyze all input and DATA.
+ Passion for staying abreast of related industry trends and best practices.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information technology/systems or a related field.
+ Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
+ Scaled Agile certification or equivalent is desirable.
+ Additional technology / vendor certifications are desirable, such as
+ (any one or more) - Azure AZ900 - Azure Fundamentals, AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure.
**Required experience:**
+ Advanced prior experience in managed service provider, or cloud services provider.
+ Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts.
+ Proof of structuring medium/large, multi-year profitable contracts.
+ Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
+ Advanced experience working in an environment with global delivery and in multiple geographies and industries
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Senior cloud services architect
Posted today
Job Viewed
Job Description
Senior Full Stack Web Developer: Cloud Services
Posted 13 days ago
Job Viewed
Job Description
Xneelo is looking for senior full-stack developers to spearhead the development of our brand-new product: xneelo Cloud.
Xneelo Cloud is a versatile, Infrastructure-as-a-Service cloud product offering scalable compute, storage, and network resources. This product is currently in beta, and is getting ready for full market release in the near future.
This is an exciting opportunity to be part of a team that is launching a new flagship Cloud product for xneelo. Our initial launch is focused on the South African market, and rapidly building on the Cloud features to add ongoing value to our customers. Once this is achieved, we plan to expand to the global market.
The Cloud product team is a close-knit, engaged, and productive group that is passionate about Cloud. As a developer in the team you’ll be responsible for building the tools, services and dashboards that our customers use to create their own virtualised environments.
You’ll work closely with the infrastructure team, building on top of the underlying compute and storage infrastructure, powered by OpenStack and Ceph. Python is primarily used to build and customise our open-source dashboard.
The Cloud team is also pioneering Go as the team's primary language, whereas Ruby on Rails is more widely used within xneelo. Other items in our tech stack toolbox are Typescript, React, k8s, Redis, MariaDB, PostgreSQL, and Gitlab to name a few.
The experience and approach we’re looking for
- Senior full-stack Web application developer
- Strong API and database design and implementation skills
- Self-motivated, engaged, and committed team player
- DevOps and SRE thinking, secure coding, and overall end-to-end system ownership
- Values working in a self-organizing team environment and subscribes to leadership through ability and knowledge, not title
- Strive to grow your own and others' software craftsmanship
- Largely aligns with the Agile manifesto and its underlying principles
- Interest and investment in building a new Cloud product
Bonus Points
- Previous Cloud experience
- React, Django, and AngularJS experience
- Domain Driven Design experience
- Ruby, Go, Typescript, or Python experience
- Experience with Linux or cloud platform system administration
- Kubernetes and Gitlab experience
Overall disposition
The ideal candidate will have a passion for:
- Using technology to serve client requirements
- Programming, open-source technologies, and IT in general
- Developing Quality, Secure Optimal systems and simple procedures
- Agile development and a self-organising team environment
- Sharing ideas and innovation
- Ongoing learning and improvement
A high level of proficiency in the following
- Utilizing Cloud Services such as AWS, Azure or GCP to build software solutions
- Database design and performance tuning (MySQL or similar)
- Software development within the Linux/Unix environment
- Agile development practices (TDD, refactoring, continuous integration, pair programming)
- Microservice principles and development
- Understanding of and development using Containers
- A DevOps background would be beneficial
- Linux systems administration skills will be an advantage
- Experience working with Go
Responsibilities
- Design & development of backend software and APIs
- Object-oriented programming using a language like Ruby
- Design & development of frontend components using React
- Software development within the Linux/Unix environment
- Agile development practices (team focus, continual improvement, automated tests, refactoring, continuous integration, pair programming)
- Effective communication
- Self-motivation and self-management
Qualifications
BSc or BTech majoring in Computer Science will be advantageous; however, your ability to demonstrate your in-depth understanding of web technologies and sound software engineering practices will trump a formal qualification. A minimum of 5+ years of software development experience. Minimum of 2 years supporting a large-scale application in an operational capacity.
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