5 Clinical Supervisor jobs in South Africa

Role Purpose

To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous professional development in line with regulatory board requirements.

Requirements

• A National Senior Certificate is essential
• Qualified Registered Counsellor, Social Worker or Psychologist
• Postgraduate qualification would be an advantage for Social Work (Masters)
• 5-7 Years' experience in the counselling industry as a practitioner
• Minimum of 5 years' experience in a management/supervisory position
• Clinical and managerial/supervisory experience in an EAP Wellness environment would be an advantage
• Clinical training/facilitation and development experience is advantageous

Duties and Responsibilities

• Manage the quality assurance processes and ensure that trends and failures are used to enhance the internal team and external clients' clinical training and insights.
• Development and maintenance of clinical protocols and standard operating procedures to align with the quality management system process.
• Manage the Voice of the Customer and complaints service function, ensuring the highest standards of customer service delivery.
• Provide expert advice to internal and external stakeholders around clinical decision making, innovative ad hoc requests and clinical insights on client reporting.
• Take ownership of the training, coaching, and clinical supervision functions within the care centre, fostering professional growth and ensuring clinical excellence.
• Lead and support a team of direct reports, driving performance, engagement, and accountability.
• Act as the primary contact for sensitive client referrals, delivering counselling and coaching services with professionalism, empathy and discretion.

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About Janie:

Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups and practices across the United States. We serve a wide range of medical specialties.

We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.

About the Position:

This is your opportunity to transition into the healthcare freelancing world Collaborate with onsite medical staff to manage patient scheduling, confirm appointments, and liaise with insurance providers, all while ensuring an excellent patient experience. We offer competitive pay, RAISES, PTO, incentives, health allowances, and more. Don't miss out on this chance to make a difference in healthcare

Primary Responsibilities:

• Answer phone calls and address patient inquiries
• Schedule and confirm appointments
• Pre-screen calls (triage) and direct patients accordingly
• Work with insurance and medical records
• Assist with various administrative tasks as needed

Requirements:

• Fluent in English
• Great personality
• Customer service mindset
• Experience in Healthcare (US)

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

• Lead, mentor, and evaluate a team of case managers and support staff.
• Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
• Act as the primary escalation point for clients, clinics, and insurance providers.
• Design and deliver training to upskill team members and ensure consistent standards.
• Use strategic judgment to resolve issues quickly and effectively, even when clear procedures dont exist.
• Set clear expectations, monitor performance, and provide coaching for continuous improvement.
• Streamline workflows to increase efficiency and client satisfaction.
• Represent the team in client meetings and management reviews with confidence and professionalism.

• 5+ years experience in healthcare administration, insurance verification, or case management.
• 2+ years in a leadership, supervisory, or operations role.
• Proven experience training, coaching, and developing staff.
• Strong knowledge of case management processes, insurance workflows, and compliance requirements.
• Demonstrated success in problem-solving and decision-making under pressure.
• Excellent communication skills, with the ability to influence and guide both clients and staff.

• Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
• Thinks strategically, trains effectively, and develops others to reach higher performance levels.
• Confident holding others accountable while motivating them to excel.
• Thrives under pressure and maintains a structured, solution-focused approach in all situations.

Job Description: K3 SAP Healthcare Consultant on Patient Management & Patient Billing
(Full-time, dedicated position) (Prev I.S.H. and )

Position Overview

We are seeking an experienced K3 SAP Healthcare (PM & BP) Consultant to join our SAP team. In this role, you will specialize in implementing, configuring, and optimizing SAP's Industry Solution for Healthcare and its medical extension for hospital and clinical environments. You will collaborate with cross-functional teams to integrate these modules with other SAP components and external systems, ensuring seamless operations in patient administration, clinical workflows, and resource management. This position requires deep expertise in healthcare industry standards and the ability to deliver solutions that enhance patient care efficiency while complying with regulatory requirements.

The ideal candidate will have hands-on experience in SAP healthcare implementations, with a focus on process design, system configuration, and stakeholder engagement. This is a full-time role based in Gauteng.

Key Responsibilities

Requirements Gathering and Analysis
: Conduct customer workshops to gather business requirements, perform gap analysis, and design solutions aligned with best practices and healthcare industry standards.

System Configuration and Implementation
: Provide extensive hands-on functional configuration in SAP Healthcare (PM & PB) modules, including clinical workstation, service management, Computerized Physician Order Entry (CPOE), electronic Medication Administration Record (eMAR), pharmacy, and Materials Management (MM) integration.

Integration Expertise
: Manage integrations between said modules and other SAP modules (e.g., FI/CO, SD, MM) as well as external healthcare systems like Laboratory (LAB) and Radiology (RAD) subsystems.

Development and Testing
: Create detailed functional specifications for ABAP development objects, conduct unit testing, and support end-to-end system testing to ensure reliability and performance.

Project Delivery and Support
: Lead or contribute to multiple SAP Healthcare implementations, including strategy influence, process optimization, and post-go-live support. Troubleshoot issues, train end-users, and ensure compliance with healthcare regulations.

Training:
Creation of Training documentation and presenting the training to the superusers or end users.

Documentation and Innovation
: Develop comprehensive documentation for system design, configurations, and processes. Stay updated on SAP innovations like Smart-UI, EMR, and Fiori for mobile applications to enhance solution adaptability.

Required Qualifications

Education:
Bachelor's degree in Computer Science, Information Technology, Healthcare Management, or a related field.

Experience:

5+ years in SAP consulting, with at least 3 years focused on SAP Healthcare implementations (configuration) in healthcare settings.

Proven track record of delivering multiple SAP Healthcare solutions, including integration with clinical systems.

Technical Skills:

Deep knowledge of SAP Healthcare core functionalities.

Expertise in SAP integration tools and methodologies; familiarity with ABAP development is a plus.

Experience with healthcare-specific processes and standards (e.g., HL7 interfaces, regulatory compliance).

Soft Skills:

Strong analytical and problem-solving abilities; excellent communication for workshops and stakeholder management; ability to work in fast-paced, project-driven environments.

Certifications:

SAP Certified Application Associate in SAP Procurement or equivalent; additional qualifications in SAP Healthcare or related modules preferred.

Preferred Qualifications:

Knowledge of emerging SAP technologies such as SAP S/4HANA for healthcare.

Project management experience (e.g., PMP certification) for leading small teams.

If you qualify and is interested, please send: Updated CV, certifications, availability, location, k-level, hourly rate and RSA ID to before Wednesday, 8 October. Please note only shortlisted candidates will be contacted. No communication via Whatsapp and Linkedin. E-mail only. Contractors to be appointed directly on Gijima payroll and not via a 3rd party company.