7 Clinical Services jobs in South Africa

The Stryker Clinical Support Intern responsibilities include directly supporting all Stryker products associated with Joint Replacement procedure. This role within Stryker SA will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Essential Duties & Responsibilities: (Detailed Description):
- Servicing existing and new customer base within the theatre and clinical environment
- Providing theatre and wider HCP staff within depth training on Stryker products
- Working closely with other team members within the defined region, and the regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice
- Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required
- Additional responsibilities as directed by RSM (Regional Sales Manager).
- Implementation of training, provision of instruments and implementation of new Stryker business
- Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments. This will include working within a theatre and clinical environment.
- Demonstrates excellent product knowledge and professionalism with workshop
- Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad customer group.
- Reports to the Regional Sales Manager to ensure customer service levels are best in class.
- Communicates essential features and benefits of products and their clinical application.
- Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light.
- Behaves with integrity, delivers on commitments within required timescales.
- Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.
- Conducts trials and evaluations of product in theatre and clinical environment as required.
- Makes observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support.
- Maintains a basic business plan highlighting daily, weekly and monthly objectives.
- Develops an understanding of the local healthcare environment and Regional strategy
Qualifications/Requirements:
+ Preferable Technikon/university qualification within the medical field or Biokinetics, Sports Science, BSC Anatomy/ physiology, Commerce diploma/degree etc
+ Preferable Youth
+ Preferable Driver's License
+ Preferable South African Citizen
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Emergency Medical Services (EMS) Controller - EST Working Hours (Remote)

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STA Personnel Solutions in South Africa is a global BPO call center company partnering with a private medical transportation company specializing in behavioral health transport in the United States.

We are seeking a fast-paced, detail-oriented Emergency Medical Services (EMS) Controller to join our high-performance team. This role is not a traditional dispatcher role—you won't be taking calls. Instead, you will focus on bidding for ambulance runs in real time and coordinating with crews to ensure each job is completed efficiently. Think of it as EMS meets air traffic control—every second counts.

PLEASE NOTE:

• Working Hours: EST hours, Monday - Friday
• Work Environment: Remote role for South African citizens only
• Internet Requirements: Fixed fiber line with minimum 25 Mbps upload/download speed and wired Ethernet connection
• Power Backup: Reliable power backup required to handle load shedding and outages

Requirements:

• Prior experience in EMS dispatch, operations coordination, or logistics (preferred)
• Exceptional speed, attention to detail, and ability to perform under pressure
• Strong computer navigation skills, including MS Office and Outlook
• Organized and resilient—able to stay calm and focused in a fast-paced environment
• Communication skills are less critical than precision, reaction time, and follow-through

Key Responsibilities:

• Monitor and bid on live ambulance runs within 5 seconds to maximize dispatches
• Calculate ETA and crew availability in real time
• Coordinate with EMS crews to ensure successful execution of runs
• Maintain detailed records of bids and calls

If you are not contacted within 14 working days, please consider your application unsuccessful.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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Apply now or set job alerts for "Services Controller" roles.

Locations recently posted: Bryanston, Gauteng; City of Cape Town, Western Cape, South Africa

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Patient Care Representative (Steamboat Springs - PRN)

Northwest Colorado Health is seeking a PRN (as needed) Patient Care Representative with the passion and skills to deliver high quality care. We have been providing primary healthcare to residents since 2008. Today, you will join a healthcare organization and a staff of 11 providers at four locations, delivering primary medical, dental and behavioral health care to more than 5,500 patients. You will be welcomed into our caring environment to serve the community in which we live.

We have high expectations for you as a Patient Care Representative. We need you to:

• Be responsible for many aspects of preparing, scheduling, and fee collection of patients and clients in the clinic setting.
• Be responsible for scheduling and collecting financial data and fee collection for clients and patients accessing services at the clinic.
• Provide high quality customer service to visitors, peers, clients, and patients in person, through electronic communication, and on the telephone.
• Perform general office duties as assigned.

You should also have high expectations for Northwest Colorado Health as an employer. Our Patient Care Representative’s help meet patients’ needs and ensure they have a positive patient experience. Every day you will leave Northwest Colorado Health knowing that you have made a positive difference.

We offer a salary that meets market values for the Colorado area and is based on experience. The salary range for this position covering Routt County is $16.55-$26.47. Eligible for our 403(b) Retirement Plan. Open until filled. EOE. View a full job description .

1 in 3 people in the Yampa Valley utilize our services.

We serve all people, regardless of ability to pay.

Our impact this year has changed our community!

Patients at our Community Health Centers

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Food Services Manager (Medical Facility), Pretoria

Our client, a Medical Facility, based in Pretoria East, is seeking to recruit an experienced and dedicated Food Services Manager to lead their food and kitchen department, coffee shop and housekeeping department.

Duties and Responsibilities

• Manage & oversee all aspects of the food services, coffee shop, and housekeeping departments.
• Knowledge of finances, budgeting, procurement and stock control.
• Relevant Clinical knowledge and experience in special diets & menu planning.
• Relevant knowledge in Occupational Health and Safety regulations.

Qualification & Requirements

• A relevant tertiary qualification such as a Diploma in Hospitality Management/Food Technology or a BSc in Food Science.
• A minimum of 5 years of experience in a management role, preferably within a hospital / therapeutic environment.
• Proven expertise in financial reporting, stock control, and staff management.
• In-depth knowledge of health, hygiene, and safety regulations.
• Excellent communication and interpersonal skills.
• Must have a valid driver's license and own transport.

Hours

• Monday - Friday, 08h00 - 17h00
  
• Overtime as required
  

Appointment

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful

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To provide leadership and strategic direction to the Governance, Compliance & Legal Services Department with regard to duties, functions and responsibilities associated with legal, governance and organizational compliance to legislative, regulatory and policy requirements, as well as any other instructions, duties and responsibilities as may be allocated to the Executive by the Executive's superior or the Board of Trustees (Board).

Strategy, planning and execution

• Contribute to the development and review of the Scheme's strategic plan
• Develop the unit's operational plans in order to align them with the Scheme's strategic goals and objectives
• Develop the compliance management strategy and framework, governance framework and related policies for the Scheme
• Develop compliance plan for the Scheme
• Direct implementation to the strategy, policy and plans for leagal and compliance governance across the scheme
• Participate as a member of the Executive team in the development of the long-term integrated and cross-fnctional operations plans
  
  

Legal advisory support

• Facilitate and provide legal advisory services across business units of the Scheme including the Principal Officer (PO), Board, and its committees
• Deal with legal tasks, litigation, and legal disputes between the Scheme and third parties, and advise on appropriate action
• Review legal documents and correspondences and collect evidence on legal matters, and conduct the necessary legal research and provide solutions
• Monitor and direct contract drafting and negotiation services to the Scheme
• Oversee the development of contract management systems including contract registers
• Provide advice on contractual matters
• Initiate and review the Scheme rule amendments and manage amendments thereto
• Provide advice on policy compliance matters
• Lead and facilitate litigation management for the Scheme
• Appear for the Scheme at regulatory authorities and CCMA
• Provide legal support in projects initiated by other departments
• Generate reports for the Board and its committees
  
  

Compliance Management

• Maintain the effective, ef?cient, and transparent system of regulatory and ethical compliance within the Scheme
• Define the Scheme compliance and policy universe, and facilitate ongoing reviews
• Identify risks associated with compliance to laws and regulations, and develop mitigation strategies
• Monitor compliance to the Scheme compliance frameworks, policies and procedures
• Monitor compliance to regulatory requirements including areas of non-compliance, address non-compliance and track improvements as required
• Monitor legislative and regulatory changes and integrate changes into the policies and frameworks
• Report on non-compliance issues to management and the governance structures, such as the Board and its committees
• Conduct training on compliance to stakeholders by identifying gaps or issues within the organization
• Facilitate and sustain compliance culture within the Scheme
• Provide input in the amendments of the Scheme rules, review, and draft the rules
• Act as a liaison between the Board and external stakeholders of the Scheme on compliance matters
• Report on compliance and ethical maturity of the Scheme
  
  

Governance

• Participate in Board and its committees, prepare reports, and tracking implementation of decisions taken
• Develop and review governance documents such as frameworks and charters, and ensure alignment with best practice
• Conduct training on governance to the governance structures of the Scheme
• Assist in the preparation and related logistics for the Annual General Meeting (AGM)
• Manage the provision of secretariat services to the Board and its committees
  
  

Budget and financial management

• Plan, coordinate, and monitor the business unit's operational budget to ensure effective allocation and optimisation of resources in meeting corporate objectives
• Analyse expenditure and cash management to ensure operations are within budget
• Provide the Chief Financial Officer (CFO) with variance reports and other financial information
• Ensure compliance with the Scheme's budget guidelines and corporate objectives
  
  

Stakeholder management

• Liaise with regulators on regulatory documents and/or processes
• Participate in and provide the necessary input to Board and its committees
• Represent the Scheme at regulatory tribunals such as Council for Medical Schemes (CMS)
• Provide legal and compliance support to the Scheme's business units
  
  

Human resources (HR) management

• Provide leadership and direction to the business unit
• Manage and develop staff to ensure that the required efficiencies and effectiveness are achieved
• Manage talent and succession planning within the Compliance unit
• Determine staffing requirements and ensure that positions are filled promptly
• Manage the performance and development of direct reports
• Create and maintain a high-performance culture within the business unit
  
  

Qualification

• LLB/BA Law
• Post Graduate qualification in compliance and/or governance will be an added advantage
  
  

Experience

• Minimum of 10 years in Legal, Risk and Compliance with at least 5 years in a senior management role
• A minimum of 5 years experience within the Medical Aid/Financial Services Industry
  
  

Desired Skills

• Legal Degree
• A minimum of 10 years in Legal Risk and Compliance with at least 5 years senior management experience
• Extensive knowledge of the Medical Aid Industry

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To provide leadership and strategic direction to the Governance, Compliance & Legal Services Department regarding legal, governance, and organizational compliance with legislative, regulatory, and policy requirements, as well as other duties assigned by the Executive or Board of Trustees.

Strategy, Planning, and Execution

• Contribute to the development and review of the Scheme's strategic plan.
• Develop operational plans aligned with the Scheme's strategic goals.
• Develop compliance management strategies, governance frameworks, and related policies.
• Create compliance plans and oversee their implementation.
• Participate in the development of long-term operational plans as a member of the Executive team.

Legal Advisory Support

• Provide legal advisory services to various units, including the Board and its committees.
• Handle legal tasks, litigation, and disputes, advising on appropriate actions.
• Review legal documents, conduct legal research, and provide solutions.
• Manage contract drafting, negotiation, and contract management systems.
• Advise on contractual and policy compliance matters.
• Lead litigation management, including representation at regulatory authorities and CCMA.
• Support legal aspects of projects initiated by other departments.
• Generate reports for the Board and committees.

Compliance Management

• Maintain an effective compliance system within the Scheme.
• Define and review the Scheme's compliance policies and universe.
• Identify risks, develop mitigation strategies, and monitor compliance.
• Report non-compliance issues and facilitate training to promote a compliance culture.
• Assist in amendments of Scheme rules and liaise with external stakeholders on compliance matters.

Governance

• Participate in Board activities, prepare reports, and track decision implementation.
• Develop and review governance documents and conduct governance training.
• Assist in organizing the Annual General Meeting and manage secretariat services.

Budget and Financial Management

• Manage the department's operational budget and monitor expenditures.
• Provide financial reports and ensure budget compliance.

Stakeholder Management

• Liaise with regulators and represent the Scheme at tribunals.
• Support the Scheme's business units with legal and compliance expertise.

Human Resources Management

• Lead and develop the team, manage staffing and succession planning.
• Oversee performance management and foster a high-performance culture.

Qualifications and Experience

• LLB/BA Law; postgraduate qualification in compliance or governance is advantageous.
• At least 10 years in Legal, Risk, and Compliance, with 5+ years in senior management.
• Minimum 5 years' experience in the Medical Aid or Financial Services Industry.

Desired Skills

• Legal Degree
• Extensive knowledge of the Medical Aid Industry and Legal Risk and Compliance.

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