2,261 Client Support jobs in South Africa

As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.

Duties:

• Provide direct client support on DriveCam Online and other fleet management systems

• Add, remove, and update driver, user, and vehicle profiles in line with client requests

• Troubleshoot issues such as missing video events, system bugs, and backend errors

• Log technical support cases with external system providers and follow through to resolution

• Facilitate recovery of critical video events for accident investigation and compliance

• Manage user access, alerts, reporting preferences, and system permissions

• Coordinate vehicle and fleet movements, including status updates and EVR transfers

• Support mass resolution of irrelevant events and ensure alignment with internal policies

• Generate fleet reports, event logs, and hierarchy updates on demand

• Assist clients via phone and email with technical training and general support

• Arrange quotations, purchase orders, and courier logistics for stock or EVR devices

• Participate in internal improvement initiatives related to support workflows and tools

Requirements:

• Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus

• 2+ years of experience in client support, technical helpdesk, or fleet coordination

• Exposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)

• Strong system troubleshooting and admin skills

Who We Are Looking For

The Client Support Administrator is responsible for delivering the best service experience (analyzes, troubleshoots, and finds resolutions) to Crisis24 customers. You will be responsible for the management and timely resolution of support requests that are logged and tracked via a ticket queue and/or through direct interaction with the client. This position will have tools available to troubleshoot and resolve the most common problems with the ability to escalate to other tiers for assistance.

The ideal candidate will possess strong interpersonal skills working in a collaborative environment across business units; being able to interface with both co-workers and external clients alike with utmost professionalism, and possess fluency in the English language.

An interest in worldwide events will be advantageous.

What You Will Work On

• Provides first-line support to Crisis24 clients in a timely and efficient manner
• Provides information, guidance, and/or navigation of Crisis24's client-facing systems and apps
• Troubleshoots issues using available tools, including Crisis24 applications and direct database access
• Resolves or escalates issues internally by approved escalation processes to the appropriate group
• Recognizes patterns and common issues and shares them with the team to enhance the team's progressive training and knowledge
• Documents efforts and resolutions in Crisis24's ticketing system
• Protects client confidentiality and Personally Identifiable Information (PII), adhering to applicable information security procedures and policies
• Required to work shifts in a 24/7/365 environment with shifts allocated at the company's discretion

Who You Will Work With

You will become a valued member of the Customer Services team within Crisis24's Customer Success division, reporting to the Customer Service Supervisor. In supporting Crisis24's global client base, you will be collaborating regularly with the wider company, including Global Intelligence, Account Management, Technical Operations, Implementations, and the Business Integration team.

What You Will Bring

• Minimum of 2 years' experience working in a client-facing role, with a preference for experience working with international clients
• Computer Proficiency: Microsoft Windows 10 and Office 365 applications
• Previous work or travel overseas may be an advantage
• Efficient troubleshooting and problem-solving skills. Applies critical thinking, the ability to skillfully analyze and evaluate
• Excellent communication skills. Ability to convey information and instructions, both verbally and in writing, confidently and concisely
• Attention to detail is a must
• Fluent in the English language - written and verbal
• Fluency and/or good command of French can be advantageous
• Ability to multitask, organize, and document.
• Self-starter. Proactive and able to find and complete meaningful tasks in the absence of client demand and without management directive
• Ability to collaborate effectively and work as part of a team, yet have the effectiveness to function when on one's own
• Strong initiative to improve skills; has intellectual curiosity with a desire to learn and understand
• Flexible and able to adapt to change
• Displays trust, loyalty, and integrity

This position is office-based. Successful candidates must be able to travel to and from the office independently to ensure they are on shift on time.

About the role:
The main functions of this role is to provide phone and web based support to our clients. The ideal person will be in possession of an IT qualification, have basic HTML and CSS skills and 5* customer service skills. This is a hybrid role that demands a self-equipped workstation with your own PC and a robust internet connection from home, while also necessitating weekly meetings at our office based in Westville. This is a 3 month's fixed term contract.

Core Responsibilities

• Client Support:
• Provide phone and web based contact with clients.
• Proactively contact assigned clients to build client relationships.
• Interact with clients and troubleshoot problems relating to their websites, stock, leads and additional products.
• Update web content and ensure it is fresh, relevant to the dealer and that spelling and grammar are correct.
• Assist with building and updating of websites.
• Jivo Chat
• Traffic Controller (Tasking)
• Phone Management
• Pro-active calls made to the clients.
• Attend to emails and replies
• Provide training to staff and clients on in-house system
• Smart Manager App Support
• Administration - adding notices to system, logging of all activities as example for administration
• Load OEM Banners on the 1st of every month.
• Load Specials and Banners for clients.
• Member updates, changes and loading of new member profiles.
• Content Editing
• Change Blogs
• Collaboration with other teams
• Proactive content updates to client websites
• General:
• Assist the Team Supervisor with any ad hoc requirements to ensure processes are streamlined and daily tasks are completed within their time frames.
• Time Management: Update daily time sheets and manage time when working on tasks
• Give fanatical attention to detail, when required.
• Key focus: keep customers happy.
• Uphold high levels of customer service.
• Assist clients with stock and lead inquiries and action tasks to uphold high standards of customer service.
• Build effective relationships with clients, suppliers and others outside the company, to further the achievement of business objectives.
• Focus on high-quality standards, balanced with consistent achievement
• Listen to the client's needs and work to satisfy them
• Deliver service in line with the client's expectations and follow up in good time to ensure client satisfaction: Daily 15:30 feedback session to clients, team members and other teams

Requirements

• Gr.12/School leaving certificate is a minimum requirement
• Information Technology Qualification is essential
• Basic HTML and CSS skills
• Strong IT skills
• 5* Customer Service skills is a minimum requirement
• Telesales experience is a bonus
• Excellent command of written and spoken English
• Show high attention to detail
• Strong organisational skills
• Teamwork and partnership
• Show personal commitment to the role and the company
• Dedicated to quality and client service
• Ability to solve problems and get results
• Self-management skills & ability to multi-task and manage stress effectively.
• Interpersonal skills

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're passionately dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our Cape Town Office.

Please note, this role will work to North American (EST) working hours, from 08:30 until 17:00 EST Monday-Friday.

POSITION SUMMARY:

As a Manager within our Client Support team, this individual will oversee a team of Support Analysts who are responsible for responding to and resolving customer inquiries involving MRI Software modules. Management of the team will include measuring the performance of Analysts against established benchmarks, ensuring all client interactions are handled in an efficient and quality focused manner, and providing coaching and feedback to improve Analyst performance. Managers may also participate in the development of strategic initiatives and will be accountable for the tactical implementation of those initiatives within their teams.

Responsibilities:

• Manage the performance of team against all established Client Support benchmarks and metrics

• Monitor phone and e-case queues to ensure calls are not being abandoned and all cases are responded to within established SLAs

• Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals & MBOs

• Participate in the escalation process including working with clients and other MRI departments to resolve client cases

• Conduct regularly scheduled team and one-on-one meetings with your direct reports to address analyst issues, provide updates regarding performance, and give direction regarding company and department policies and procedures

• Develop and implement tactical plans for achieving strategic initiatives

• Perform monthly case quality audits of direct reports

• May participate in the development of strategic initiatives to improve department efficiencies, processes, and enhance the Client Experience

• Evaluate and provide mid-year and end of year performance reviews for direct reports

• Assist in implementing training plans for direct reports and identify areas for analyst development

• Adhere to all established MRI Software policies and guidelines

• Performs other duties and responsibilities as assigned.

• Develop support knowledgebase documentation and articles.

Skills & Other Requirements:

• Excellent interpersonal and professional communication skills, both verbal and written

• Strong time management and organizational skills

• Proven ability to lead a team to achieve operational goals

• Ability to manage multiple tasks, while effectively focusing on priority issues

• Excellent problem solving, leadership, and coaching skills

• Ability to work as a member of a team and cross-functionally

Training & Experience:

• Bachelors Degree or other relevant combination of training and experience preferred

• Previous supervisory or management experience preferred

• Customer service experience preferred

• Inbound support centre experience preferred

We're obsessed with making this the best job you've ever had

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we Here at MRI Software we recognize that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the

confidence gap

and

imposter syndrome

can get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

The main functions of this role is to provide phone and web based support to our clients. The ideal person will be in possession of an IT qualification, have basic HTML and CSS skills and 5* customer service skills. This is a hybrid role that demands a self-equipped workstation with your own PC and a robust internet connection from home, while also necessitating weekly meetings at our office based in Westville. This is a 3 month's fixed term contract.

1. Client Support:

2. Provide phone and web based contact with clients.

3. Proactively contact assigned clients to build client relationships.
4. Interact with clients and troubleshoot problems relating to their websites, stock, leads and additional products.
5. Update web content and ensure it is fresh, relevant to the dealer and that spelling and grammar are correct.
6. Assist with building and updating of websites.
7. Jivo Chat
8. Traffic Controller (Tasking)
9. Phone Management
10. Pro-active calls made to the clients.
11. Attend to emails and replies
12. Provide training to staff and clients on in-house system
13. Smart Manager App Support
14. Administration - adding notices to system, logging of all activities as example for administration
15. Load OEM Banners on the 1st of every month.
16. Load Specials and Banners for clients.
17. Member updates, changes and loading of new member profiles.
18. Content Editing
19. Change Blogs
20. Collaboration with other teams

21. Proactive content updates to client websites

22. General:

23. Assist the Team Supervisor with any ad hoc requirements to ensure processes are streamlined and daily tasks are completed within their time frames.

24. Time Management: Update daily time sheets and manage time when working on tasks. ● Give fanatical attention to detail, when required.
25. Key focus: keep customers happy.
26. Uphold high levels of customer service.
27. Assist clients with stock and lead inquiries and action tasks to uphold high standards of customer service.
28. Build effective relationships with clients, suppliers and others outside the company, to further the achievement of business objectives.
29. Focus on high-quality standards, balanced with consistent achievement
30. Listen to the client's needs and work to satisfy them
31. Deliver service in line with the client's expectations and follow up in good time to ensure client satisfaction: Daily 15:30 feedback session to clients, team members and other teams.

• Gr.12/School leaving certificate is a minimum requirement
• Information Technology Qualification is essential
• Basic HTML and CSS skills
• Strong IT skills
• 5* Customer Service skills is a minimum requirement
• Telesales experience is a bonus
• Excellent command of written and spoken English
• Show high attention to detail
• Strong organisational skills
• Teamwork and partnership
• Show personal commitment to the role and the company
• Dedicated to quality and client service
• Ability to solve problems and get results
• Self-management skills & ability to multi-task and manage stress effectively.
• Interpersonal skills

The Strategic Client Support role is responsible for delivering high-quality, proactive support for clients using DriveCam Online. This includes managing client communications, coordinating with Lytx, troubleshooting technical issues, guiding users through the dashboard, and handling fleet and user updates. The goal is to ensure timely issue resolution, maximize client value, build trusted relationships, and drive long-term satisfaction and adoption of the system.

• Fleet Supervisor / Controller /Administrator
• Control Room Operator / Supervisor
• Monitoring Agent in Operational Support Centre
• Driver Behaviour Analytics
• Decision Making
• Organisational and time management
• Ability to work under pressure
• Attention to detail
• Strong customer focus and problem resolution skills
• Excellent ability engaging and communicating (Verbal, Written and Presentation) within all levels of an organisation

• Drivers
• Adding Drivers on the system
• Removing / marking drivers as inactive
• Updating driver details

• Moving driver roles between different groups

• Vehicle and Event Video Recorder (EVR) Updates

• Fleet Movements
• EVR Movements
• Fleet number updates
• Registration updates
• Creating of vehicles when needed
• Vehicle status updates
• Vehicle type updates

• Vehicles settings support

• User Support

• Creating new users on the system
• User alerts activation and removal
• User report activation and removal
• User access update
• Profile updates

• Removing users / marking users as inactive

• Event Support

• Accident event recovery
• Recovery of events via the system or getting EVR's tothe office
• System backend investigation for missing events

• Quoting client on event recovery from Archives

• Direct System Support for clients

• Logging Cases with LYTX on development issue
• Logging cases with LYTX on behalf of client requestingassistance or answers
• Hibernation activation on vehicle on the client's request
• Fleet tracking support or activation
• Mass resolve on events that is seen as not relevant bythe client, but still falls under our parameters for mass
  
  resolve
• Assisting the client on the dashboard and helping themunderstand how the dashboard works
• Event queries from the client
• Providing client with fleet lists and EVR lists
• Full Driver, user, Vehicle Hierarchy updates on theclient's request
• Event Review Option (ERO) updates

• Assisting client with Overdue for Download EVR's –Troubleshooting

• Quotations and Invoicing

• Providing clients with quote on stock items, IE: Torx keyand double-sided tape, etc.

• Send Purchase Orders for invoicing

• Courier Arrangements

• Arranging courier of goods ordered

• Arranging courier for units that need to be repaired orneed events recovered.

• Telephonic Support

• Telephonic support for clients, on all software relatedquestions
• Telephonic support for all general queries
• General system queries and assistance

Description
What We're Looking For:
Ready to explore the opportunity of Client Support Specialist in Meltwater? We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Success Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.

Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.

Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You'll Do:

• Manage a portfolio of Enterprise Premium Support clients
• Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
• Responsible for overseeing the completion of the customer's scope of work
• Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
• Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and/or Program Manager as needed
• Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts
• Support Program Manager in completing operational tasks necessary for software and/or service deliveries
• Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support

What You'll Bring:

• Bachelor's degree or higher in any field, accompanied by 1+ years' experience in B2B client support, preferably within the SaaS industry
• Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
• Strong analytical skills enabling effective problem-solving in business contexts
• Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
• Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
• Experience with large-scale enterprise implementations, understanding associated challenges and requirements
• Proficient in Boolean logic and data structuring methodologies
• Excellent written and verbal communication skills in Swedish and Finnish.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across

25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
*All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.*

Position: Client support consultant – Financial services

Job brief

A Cape Town-based software company serving the financial services sector seeks an experienced Client Support Consultant. The ideal candidate is passionate about technology, client service, and preferably has experience in an insurance advisory or brokerage environment.

Responsibilities

·   Monitor system utilisation and troubleshoot technical issues.

·   Support new system deployments and deliver user training.

·   Develop and maintain user support materials.

·   Manage and evaluate client requests, ensuring timely resolution.

·   Identify product gaps and propose enhancements to improve customer experience.

·   Prioritise tasks based on business impact and client needs.

Requirements and skills

Technical Skills:

• Strong problem-solving abilities and technical troubleshooting experience.
• Project management proficiency.

Soft Skills:

• Excellent written and verbal communication.
• Collaborative mindset; able to work across cross-functional teams.
• Passion for bridging technology and human interaction.

Experience:

• Prior exposure to financial services, ideally in an insurance advisory or brokerage setting.

Curriculum Vitae to be sent to by 5 September 2025.

The Strategic Client Support role is responsible for delivering high-quality, proactive support for clients using DriveCam Online. This includes managing client communications, coordinating with Lytx, troubleshooting technical issues, guiding users through the dashboard, and handling fleet and user updates. The goal is to ensure timely issue resolution, maximize client value, build trusted relationships, and drive long-term satisfaction and adoption of the system.