75 Client Success Manager jobs in South Africa

We are seeking a motivated customer-focused Client Success Manager responsible for engaging with clients across various communication platforms, ensuring a positive experience throughout their client journey. This role requires excellent communication skills, a proactive attitude, and the ability to balance service excellence with sales opportunities.

Position: Client Success Manager
Location: Kempton Park
Work Setup: Full-time

Key Responsibilities:

• Engage with clients via various communication platforms to strengthen relationships and promote positive experiences.
• Conduct structured follow-ups with clients at various stages of their journey to ensure satisfaction and retention.
• Manage client feedback through structured touchpoints to identify improvement areas and opportunities.
• Collaborate with internal teams to resolve client concerns efficiently and professionally.
• Track engagement metrics and prepare reports for management review.
• Promote client loyalty by identifying opportunities for additional support, cross-selling, or referrals.
• Maintain consistent communication with clients who have completed their journey to ensure long-term satisfaction and potential re-engagement.
• Support marketing and communications initiatives through feedback insights and engagement campaigns.

What you will need:

• At least 2–3 years of experience in customer service, client relationship management, or digital engagement.
• Strong written and verbal communication skills.
• Experience managing online client interactions and communication platforms.
• Proven ability to build rapport and maintain positive relationships with clients.
• Sales or target-driven background beneficial.
• Proficiency with CRM systems and digital communication tools.

Benefits

• Market related salary
• Lucrative incentive scheme
• Medical Insurance

Location: Hybrid or Remote
Employment Type: Full-Time
Industry: SaaS | Global Logistics | Compliance Tech

WatersEdge Solutions is partnering with our client who are seeking a Client Success Manager who combines strategic thinking with exceptional relationship-building skills. If you're passionate about growing client value, driving commercial outcomes, and operating in a fast-paced, tech-driven environment, this is your chance to step into a high-impact role with global reach.

About the Role

As Client Success Manager, you’ll manage a portfolio of existing clients, own key pricing and rollout decisions, and collaborate cross-functionally to ensure service excellence. You’ll lead strategic client conversations, resolve issues proactively, and identify upsell and expansion opportunities. This is a hybrid role blending account management, commercial strategy, and client advocacy.

Key Responsibilities

• Build and maintain strong, long-term client relationships based on trust and value
• Lead pricing strategies and project rollout decisions for key accounts
• Act as the go-to problem-solver and escalation point for service-related issues
• Identify and convert upsell opportunities across new products and reactivated accounts
• Expand and consolidate client accounts to drive revenue growth
• Work with internal teams (compliance, account management) to ensure seamless execution
• Collaborate with leadership on strategic client direction and complex deal structures

What You’ll Bring

• Degree-qualified with a strong academic background; CA or BCom LLB preferred
• Fluent English speaker with strong numerical and analytical acumen
• Client-facing experience with proven success in commercial growth or relationship management
• Independent thinker with business judgment and commercial instinct
• Excellent communicator, fast learner, and confident decision-maker
• Experience leading teams or functions is a plus
• Familiarity with trade, tax, or supply chain compliance is a plus

What’s On Offer

• High-visibility role directly impacting revenue and client satisfaction
• Exposure to international logistics, tax compliance, and technology services
• Supportive, collaborative team environment with room for leadership growth
• Opportunities to advance in a fast-scaling global business

Company Culture

Our client operates with a culture built around global precision, service excellence, and energetic growth. They strive to remove friction from complex trade and logistics by combining deep regulatory expertise with seamless execution. The company values teams that are
proactive, detail-oriented, and customer obsessed, and encourages collaboration across borders to support ambitious deployments. While the environment is dynamic and fast-paced - with high expectations and continued change - there’s also a strong emphasis on learning, incentive, and shared purpose.

If you have not been contacted within 10 working days, please consider your application unsuccessful.

Our Client is a cutting-edge digital marketing agency specializing in performance-driven advertising. They partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results. Their team is fully remote and globally diverse, united by a shared passion for creativity and innovation.

If you're passionate about client success, digital strategy, and building lasting relationships, Our Client offers a collaborative and fast-paced environment where your impact is felt every day.

As a Client Success Manager, you will serve as the primary point of contact for your assigned clients, ensuring their needs are met through ongoing communication and strategic support.

You will lead weekly client check-ins, provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes.

You'll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction.

Key Requirements:

• Manage client relationships through weekly virtual meetings and ongoing communication via slack.
• Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals.
• Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on.
• Identify upsell opportunities and introduce new offerings that align with client needs and business objectives.
• Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively.
• Use ClickUp to log and track detailed deliverables from intake through to completion.
• Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes.
• Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations.
• Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance.
• Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making.
• Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals.
• Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner.
• Support a high standard of service that drives retention and long-term client success.

Your Perfect if you have:

• Exceptional English, relationship-building and communication skills, both verbal and written.
• Expensive experience in running Google Ads or reporting in detail on Google Ads
• Ability to collaborate cross-functionally with media buyers and designers to meet client objectives.
• Strategic, detail-oriented mindset with strong time management skills.
• Extroverted, thrives on calls and communicating with clients.
• Confident leading client calls via video with a polished and professional presence.
• Customer-first approach to solving problems and driving success.
• Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards.
• Crisis management and aversion skills.
• Great negotiating and people management skills.
• Bachelor's degree in Marketing, Communications, Social Sciences, Business, or a related field.
• 2–3 years of experience in account management, client services, or a similar role in a digital marketing environment.
• Proven track record of managing client relationships, marketing campaigns, and delivering results.
• Experience with project management software, CRM platforms, and video conferencing tools.
• Experience in a fast-paced, high-growth digital agency or marketing organization is a plus.
• Ability to simplify technical or data-heavy topics into actionable insights for clients.
• Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs. (is a big benefit but not a requirement)

You'll Excel in this role if you:

• Thrive in a client-facing environment and enjoy building long-term relationships.
• Get energized from talking to people and building meaningful connections.
• Are highly organized, detail-oriented, and comfortable managing competing priorities.
• Have a strategic mindset and love translating data into clear next steps.
• Enjoy collaborating across departments to bring creative marketing ideas to life.
• Are passionate about helping clients grow through smart, data-informed marketing.

About The Company
At , our mission is to leverage data
,
AI, and behavioural science to empower enterprises, insurers, and individuals to be healthier and more resilient
.
We're building a platform that helps organisations measure, predict, and improve workforce/member health and resilience at scale - driving value across member health, insurance risk reduction, and organisational productivity

About The Role
We are looking for a Client Success Specialist based in Johannesburg to build and maintain strong client relationships and drive employee adoption and engagement with Strove. The ideal candidate will have excellent communication skills and previous experience in a sales or client management role.

Responsibilities
Build and maintain strong relationships with clients:

• Serve as the primary point of contact with selected clients
• Build strong and trusting relationships with their internal stakeholders
• Identify client needs and objectives and position Strove as the tool to achieve this
• Provide personalised client support and guidance
• Conduct regular check-ins with clients to gather feedback and address concerns

Effectively Onboard New Clients

• Ensure clients and users are onboarded onto Strove in a timely and effective manner
• Provide comprehensive training and demonstrations of products and services

Drive User Adoption And Engagement

• Implement strategies to ensure high user adoption rates
• Implement strategies to ensure sustained user engagement rates

Increase the value of client accounts through effective upselling and expansion:

• Assist clients in expanding Strove to additional business units and employees
• Identify opportunities to upsell Strove products and services by analysing client data
• Maintain a high level of understanding of Strove's products and services and effectively communicate these to clients (e.g. Talk, Health Coaching, Webinars, Activations)

Effectively Communicate Client Feedback And Suggest Product Enhancements

• Ensure that client and user feedback is consistently communicated to the relevant Strove team members to ensure the enhancement of Strove's products and services

Monitor And Report On Client Success Metrics

• Track and report on key client performance metrics
• Maintain accurate client records and data in the CRM

Provide Exceptional Client Support And Service

• Resolve client concerns and issues in a timely and satisfactory manner

Collaborate With Internal Teams

• Communicate and collaborate effectively with Sales, Operations, Product, and Support teams

Skillset

• Great customer service skills with the ability to understand and address client needs effectively.
• Strong verbal, written and interpersonal communication skills.
• Understanding of client success/management techniques, strategies, and best practices.
• Ability to empathize and actively listen to client feedback to identify issues, analyze root causes, and propose solutions that meet clients' needs and expectations.
• Effective prioritization and time management skills to balance responsibilities and manage multiple client accounts.
• Adaptability and ability to navigate various client personalities, handle unexpected situations, and adjust strategies to meet changing client needs.
• Self-motivated with the ability to work independently and as part of a team.

Qualifications And Experience

• Bachelor's degree in Business or a related field.
• 3+ years of experience in a client management or sales role.

At Strove, we're looking for people with passion and integrity. We welcome differing views and perspectives and people who challenge assumptions. Join us on our mission to create a healthier and happier world.

Location
: On-site

Type
: Full-Time

Industry
: SaaS | Global Logistics | Compliance Tech

WatersEdge Solutions is partnering with our client who are seeking a Client Success Manager who combines strategic thinking with exceptional relationship-building skills. If you're passionate about growing client value, driving commercial outcomes, and operating in a fast-paced, tech-driven environment, this is your chance to step into a high-impact role with global reach.

About the Role

As Client Success Manager, you'll manage a portfolio of existing clients, own key pricing and rollout decisions, and collaborate cross-functionally to ensure service excellence. You'll lead strategic client conversations, resolve issues proactively, and identify upsell and expansion opportunities. This is a hybrid role blending account management, commercial strategy, and client advocacy.

Key Responsibilities

• Build and maintain strong, long-term client relationships based on trust and value
• Lead pricing strategies and project rollout decisions for key accounts Act as the go-to problem-solver and escalation point for service-related issues
• Identify and convert upsell opportunities across new products and reactivated accounts
• Expand and consolidate client accounts to drive revenue growth
• Work with internal teams (compliance, account management) to ensure seamless execution Collaborate with leadership on strategic client direction and complex deal structures

What You'll Bring

• Degree-qualified with a strong academic background; CA or BCom LLB preferred
• Fluent English speaker with strong numerical and analytical acumen
• Client-facing experience with proven success in commercial growth or relationship management Independent thinker with business judgment and commercial instinct
• Excellent communicator, fast learner, and confident decision-maker
• Experience leading teams or functions is a plus Familiarity with trade, tax, or supply chain compliance is a plus

What's On Offer

• High-visibility role directly impacting revenue and client satisfaction
• Exposure to international logistics, tax compliance, and technology services
• Supportive, collaborative team environment with room for leadership growth
• Opportunities to advance in a fast-scaling global business

Company Culture

Our client operates with a culture built around global precision, service excellence, and energetic growth. They strive to remove friction from complex trade and logistics by combining deep regulatory expertise with seamless execution. The company values teams that are proactive, detail-oriented, and customer obsessed, and encourages collaboration across borders to support ambitious deployments. While the environment is dynamic and fast-paced - with high expectations and continued change - there's also a strong emphasis on learning, incentive, and shared purpose.

If you have not been contacted within 10 working days, please consider your application unsuccessful.

Our client is an AI-powered sales automation platform that helps B2B companies scale outbound, book qualified meetings, and grow predictable pipeline. They combine intelligent software with managed expertise to deliver real ROI. Their mission is to make outbound a predictable growth engine for every client.

Location:
Fully Remote | 9 AM – 5 PM EST

Role Overview
The
Client Success Manager (VIP Accounts)
will be the primary point of contact for a portfolio of VIP clients. You will own the relationship (not day-to-day campaign execution), ensure clients see measurable value, and drive retention, renewals, and upsells.

You'll lead weekly strategy calls, provide responsive Slack/Intercom support, monitor health metrics daily (NPS, meetings booked, usage), and coordinate with GTM Engineers so campaigns keep delivering. Your north star is client happiness, retention, and expansion.

Key Responsibilities
Client Relationship & Communication

• Lead weekly strategy/review calls with assigned accounts.
• Provide responsive day-to-day support via Slack Connect and Intercom.
• Act as the trusted advisor and executive POC for VIP accounts.
• Ensure proactive communication: share weekly performance summaries, experiments, and campaign insights.

Retention & Renewals

• Monitor early-warning triggers daily (meeting declines, deliverability risks, NPS drops, low engagement).
• Ensure NPS minimums are maintained across accounts.
• Execute save strategies before problems escalate.
• Own renewal conversations — pitch managed-service upgrades, and if declined, secure same-cost renewals to protect retention.
• Identify and drive upsell opportunities (more mailboxes, premium services, expansions).

Strategic Oversight

• Partner with GTM Engineers to align ICP, sequencing, personalization, and experimentation strategy.
• Translate campaign metrics into clear business-impact narratives for client executives.
• Run Quarterly Business Reviews (QBRs) with ROI-focused presentations.
• Ensure campaign learnings feed into pod playbooks and leadership-level strategy.

Feedback & Insights

• Gather structured client feedback and escalate recurring issues to Product/Leadership.
• Help shape standardized retention playbooks and renewal frameworks.
• Surface objection/reply trends from campaigns to inform broader GTM strategy.

Qualifications
Experience

• 2+ years in B2B SaaS Account Management, Customer Success, or Relationship Management.
• Cold email campaign experience required — familiarity with sequencing, personalization, deliverability basics, and outbound strategy.
• Proven track record of retention, renewals, and upsells with mid-market or enterprise accounts.
• Comfort leading executive-level strategy calls and managing escalations.
• Experience with tools such as Slack, Intercom, HubSpot, Instantly, Clay, or similar.
• Proven ability to directly call clients and resolve issues when needed.

Skills

• Strong problem-solving and communication skills; executive presence.
• Ability to analyze campaign performance and clearly explain ROI and next steps.
• Experience working alongside technical delivery teams (SDRs, GTM Engineers, CS Ops).
• Familiarity with lead generation, marketing services, or outbound SaaS workflows.
• History of exceeding retention, expansion, and NRR targets is a plus.

What Success Looks Like

• High client satisfaction and retention across your portfolio.
• Consistent achievement of renewal and upsell goals.
• Seamless collaboration with delivery teams to sustain campaign performance.
• Proactive identification and resolution of client risks.
• Clear documentation of learnings and processes that improve client experience.

Opportunity
This is a chance to be the face of VIP client relationships at a fast-growing SaaS company. You'll work in structured pods with GTM Engineers, backed by automation and reporting systems, and influence playbooks and retention strategy. Expect competitive pay with retention/expansion incentives and the opportunity to scale into client success leadership on a global, remote-first team. Apply now

Application Process
To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets

One of our clients is seeking a
Client Success Manager
to join their growing team. This role is
office-based
and ideal for someone passionate about building strong client relationships, driving results, and helping businesses succeed through proactive engagement and strategic support.

Working Hours:

Please note that this position primarily supports US-based clients. Working hours will align with US business hours
, typically ranging between
3:00 PM and 3:00 AM SAST
. Candidates should be comfortable with late evening and overnight shifts due to time zone alignment.

Key Responsibilities:

• Build and nurture lasting client relationships through regular communication and proactive engagement.
• Conduct periodic business reviews to assess satisfaction and identify growth opportunities.
• Collaborate with internal teams to ensure client goals are met and exceeded.
• Drive client adoption of products and services to maximise value.
• Identify and act on upselling opportunities where relevant.
• Support onboarding and client activation processes for a seamless experience.
• Maintain accurate records in CRM systems (e.g., Salesforce or similar).

Ideal Candidate:

• 2+ years of experience in
  Customer Success
  ,
  Account Management
  , or a related client-facing role.
• Experience working in
  SaaS
  ,
  marketing
  , or
  healthcare.
• Strong interpersonal and communication skills.
• A self-starter with exceptional time management and organisational abilities.
• Able to thrive in a fast-paced, collaborative environment.
• If you're passionate about creating meaningful client relationships and driving business success, we'd love to hear from you

The Optix Client Success Manager (CSM) forms part of the Client Experience team and serves as a direct point of contact for Optix's Enterprise clients and will be responsible for managing assigned clients' post-sales. The CSM will interface with Enterprise Clients and, when required, Mid-Market and SME clients on a day-to-day basis (electronically and in person) to ensure that their expectations are met or exceeded. This position plays a crucial role in the overall success of the Optix Program which helps our clients identify, isolate, and better understand the role of risky driving behaviour and non-Compliance in their drivers and their fleets on their overall Risk and Safety Profile.

The CSM actively manages Client relationships by assisting to reduce churn, increase existing revenue and influence new sales opportunities within them.

Being passionate about engaging our customers and expanding their use cases and create win/win environments for all parties that the CSM works with.