1,860 Client Success Manager jobs in South Africa

As a Client Success Manager, you’ll be the key point of contact for a portfolio of enterprise clients, ensuring they achieve maximum value from their programs and solutions. This role is ideal for someone with strong customer engagement skills, proven account management experience, and a passion for building trusted, long-term partnerships. You’ll manage post-sales relationships, drive adoption, and identify opportunities for retention and growth.

Duties:

• Act as the primary contact for all client-related matters and ensure consistent, high-quality engagement
• Manage program implementation, deployment roll-outs, and client experience against agreed goals
• Collaborate with cross-functional teams on pilots, new deployments, and program performance reviews
• Build and maintain strong client relationships with stakeholders across multiple levels
• Support clients in setting and achieving critical goals, KPIs, and risk-mitigation strategies
• Forecast and track account metrics, providing accurate reporting and insights
• Identify opportunities for client growth, upselling, and improved adoption
• Troubleshoot, resolve issues, and recommend solutions to enhance client success
• Ensure accurate documentation, training, and knowledge-sharing across client programs

Requirements:

• Grade 12 (Matric) minimum

• 5–10 years’ experience in customer service, client success, or account management

• Exposure to the logistics, transport, or risk management sector is advantageous

• Relevant degree, diploma, or higher certificate preferred

• Customer-focused with strong problem-solving abilities

Join to apply for the Client Success Manager role at Strove .

At Strove, we're looking for people with passion and integrity. We welcome different perspectives and people who challenge assumptions. Join us in shaping the future of digital health and empowering people to live healthier, happier lives.

Website:

We are seeking a Client Success Specialist to build and maintain strong client relationships and drive employee adoption and engagement with Strove. The ideal candidate will have excellent communication skills and prior experience in sales or client management.

1. Build and maintain strong relationships with clients:
   • Serve as the primary contact for selected clients.
   • Build trusting relationships with internal stakeholders.
   • Identify client needs and position Strove as the solution.
   • Provide personalized support and guidance.
   • Conduct regular check-ins for feedback and concerns.
2. Onboard new clients effectively:
   • Ensure timely onboarding of clients and users.
   • Provide training and product demonstrations.
3. Drive user adoption and engagement:
   • Implement strategies for high adoption and engagement rates.
4. Expand client accounts:
   • Assist in expanding to additional business units and employees.
   • Identify upselling opportunities via data analysis.
   • Maintain up-to-date knowledge of Strove’s products and communicate effectively.
5. Collect and communicate feedback:
   • Relay client feedback to relevant teams for product improvements.
6. Monitor success metrics:
   • Track and report key performance indicators.
   • Maintain accurate CRM records.
7. Provide support:
   • Address client concerns promptly and satisfactorily.
8. Collaborate internally:
   • Work effectively with Sales, Operations, Product, and Support teams.

• Excellent customer service skills and understanding of client needs.
• Strong communication skills (verbal, written, interpersonal).
• Knowledge of client success strategies and best practices.
• Empathy and active listening skills.
• Ability to prioritize and manage time efficiently.
• Adaptability to different personalities and situations.
• Self-motivated, able to work independently and in teams.

• Bachelor's degree in Business or related field.
• At least 3 years of experience in client management or sales.

Join us in our mission to create a healthier, happier world!

Join to apply for the Client Success Manager role at Cyberlogic

Join to apply for the Client Success Manager role at Cyberlogic

Job Title

Client Success Manager / Technical Account Manager

Job Title

Client Success Manager / Technical Account Manager

LOCATION:

Stellenbosch, Cape Town (Hybrid)

About Cyberlogic

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C (Ride for a Child) , we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.

Our Values

• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE
  
  

• Knowledge of Microsoft 365 product and licensing suite, Azure, Networking, Virtualisation, security and general on-premise Infrastructure and IT technical affinity.
  
  

• Using IT to support a client's business objectives, using a combination of technology know-how with a good understanding of the client's business and industry.
  
  

• Ability to comfortably manage relationships on a technical and business level.
  
  

• A proven track record of technology solutions sales in the SME space is desired.
  
  

• Client portfolio and business relationship management
• Maintaining and growing revenue in accounts
• Managing commercial risk
  
  

• Commercial management
• Delivery management
• Client satisfaction
  
  

• Peer coaching and mentorship
• Team development and innovation projects
  
  

• Maintain and build relationships with key client stakeholders
• Collate reporting to share at regular check-ins to align on value-driving metrics
• Proactive client risk and issue management
• Bill of ICT assessments
• Develop deep context of the client landscape and their operating model
• Understand the impact of business trends and emerging technology on our clients and their customers and staff
• Generate value by working with our clients to create innovative solutions to business problems
  
  

• Opportunity and pipeline development initiatives
• Drive both client demand and support the sales process
• Develop account plan with the support of the greater Client Success and Delivery team
• Lead client to successfully operate their IT landscape, from Adoption to Digital Transformation
• Develop an improvement plan and execution roadmap to augment the client's IT landscape
  
  

• Project portfolio management across client accounts
• Appropriate allocation of teams in conjunction with the projects manager to deliver planned initiatives
• Manage project quality, milestones, budget, risks and issues
• Build partnerships with internal teams to support effective service delivery
• Manage client expectations and retrospectives following delivery initiatives
• Develop reusable intellectual property and collateral for knowledge sharing
  
  

• Annual SLA renewal planning, negotiation and approval
• Manage commercial risk ensuring contracts are signed and in place timeously
• Project proposal coordination
• Project forecasting and billing
• Project Statement of Work support
• Compliance management of Cyberlogic terms
• Management of profitability of projects and services
  
  

• Peer coaching and mentoring of teammates
• Development of knowledge assets to share with the team
• Profile the Cyberlogic brand to attract talent and build further client opportunities
  
  

• Adhering to Principles and Values
• Presenting and Communicating Information
• Creating and Innovating
• Delivering Results and Meeting Client Expectations
  
  

• Sales Proposal Development
• Sales Management
• Contract Management
• Relationship Management
  
  

• You will be required to travel to clients. Own vehicle and a valid driver's license are required.
• To be successful in this role, the candidate must be passionate about making a difference, be able to work autonomously as well as a part of an extended team, conduct themselves with integrity, professionalism and adopt a continuously learning mindset to meet the challenges of delivering within an ever-changing technology landscape.
  
  

• Seniority level Director

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Cyberlogic by 2x

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Join to apply for the Client Success Manager role at Castlerock Managed IT Services Company

1 week ago Be among the first 25 applicants

Join to apply for the Client Success Manager role at Castlerock Managed IT Services Company

Responsibilities

The role of the Castlerock Client Success Manager is crucial for building and maintaining strong relationships with clients who rely on the MSP for various IT services and support. The specific responsibilities of an MSP CSM can vary dependant on the organization and the client's needs, but here are some common roles and responsibilities:

• Building and maintaining long term relationships with current client base
• Understanding current client's business and objectives
• Assessing clients' needs by conducting regular meetings, including QBR’s
• Identifying opportunities for upselling and cross selling additional services
• Collaborating with technical teams to align services with client needs
• Managing contracts and service level agreements to ensure compliance
• Handling contract renewals negotiations and amendments as needed
• Addressing client concerns and issues promptly and efficiently
• Monitoring service delivery to meet agreed upon services
• Ensuring services are delivered on time and within budget
• Keeping clients informed above service updates, enhancements and new offerings
• Acting as clients advocate within the Castlerock Team
• Educating clients about new technologies, best practises and industry trends
• Conducting client satisfaction surveys and acting on the feedback received
• Identifying potential risks and challenges that could impact the client's satisfaction or the MSP’s ability to deliver services.
• Be the first point of escalation for client issues and concerns
  
  

• Building and maintaining long term relationships with current client base
• Understanding current client's business and objectives
• Assessing clients' needs by conducting regular meetings, including QBR’s
• Identifying opportunities for upselling and cross selling additional services
• Collaborating with technical teams to align services with client needs
• Managing contracts and service level agreements to ensure compliance
• Handling contract renewals negotiations and amendments as needed
• Addressing client concerns and issues promptly and efficiently
• Monitoring service delivery to meet agreed upon services
• Ensuring services are delivered on time and within budget
• Keeping clients informed above service updates, enhancements and new offerings
• Acting as clients advocate within the Castlerock Team
• Educating clients about new technologies, best practises and industry trends
• Conducting client satisfaction surveys and acting on the feedback received
• Identifying potential risks and challenges that could impact the client's satisfaction or the MSP’s ability to deliver services.
• Be the first point of escalation for client issues and concerns
  
  

• 3-5 years' experience in a similar role within the MSP industry
• Solid understanding of core MSP offerings, including:
  
  

• Experience in upselling and having sales targets within KPI’s
• Excellent communication skills, including the ability to explain technical terms to non-technical clients.
• Strong problem-solving ability
• Ability to ensure client satisfaction, retention, and the overall success of the MSP-client relationship.
• Own vehicle and cell phon

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Castlerock Managed IT Services Company by 2x

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Overview

As a Client Success Manager, you will ensure our clients gain maximum value from our solutions. You’ll be responsible for building trusted partnerships, supporting adoption, and driving long-term satisfaction and retention. Acting as the main point of contact, you’ll guide clients through onboarding, resolve challenges, and work with internal teams to deliver seamless service and measurable results.

• Client Relationships
  • Build strong, long-lasting relationships with clients, understanding their goals and success measures
  • Act as the primary contact, managing day-to-day communication, feedback, and issue resolution
  • Conduct regular client reviews and meetings to track progress and ensure satisfaction
• Client Success & Retention
  • Lead onboarding and support clients in adopting products and services effectively
  • Develop success plans with clear outcomes and proactively address risks to retention
  • Advocate for client needs internally and ensure consistent delivery of value
• Growth & Value Delivery
  • Work with cross-functional teams to identify opportunities for upselling and expanding services
  • Highlight ways to increase client ROI and strengthen partnerships
  • Support account growth through tailored recommendations and solution alignment
• Insights & Reporting
  • Monitor client health metrics, usage, and engagement levels
  • Provide insights and feedback to internal teams to drive service and product improvements
  • Prepare reports for leadership on client trends, risks, and opportunities
• Industry Awareness & Advocacy
  • Stay informed on industry trends and client challenges to offer relevant guidance
  • Represent the company at client events and industry functions to strengthen relationships

• Bachelor’s degree in Business, Communications, or related field
• Proven experience in client success, account management, or customer-facing roles (IT/Professional Services/Consulting preferred)
• Strong communication and presentation skills with the ability to engage stakeholders at all levels
• Track record of delivering client-focused solutions and measurable outcomes
• Ability to manage multiple clients/projects with sharp attention to detail
• Problem-solving mindset, proactive, and collaborative team player
• Previous experience in technology environments is advantageous

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

As a Client Success Manager, you’ll be the key point of contact for a portfolio of enterprise clients, ensuring they achieve maximum value from their programs and solutions. This role is ideal for someone with strong customer engagement skills, proven account management experience, and a passion for building trusted, long-term partnerships. You’ll manage post-sales relationships, drive adoption, and identify opportunities for retention and growth.

Duties:

• Act as the primary contact for all client-related matters and ensure consistent, high-quality engagement
• Manage program implementation, deployment roll-outs, and client experience against agreed goals
• Collaborate with cross-functional teams on pilots, new deployments, and program performance reviews
• Build and maintain strong client relationships with stakeholders across multiple levels
• Support clients in setting and achieving critical goals, KPIs, and risk-mitigation strategies
• Forecast and track account metrics, providing accurate reporting and insights
• Identify opportunities for client growth, upselling, and improved adoption
• Troubleshoot, resolve issues, and recommend solutions to enhance client success
• Ensure accurate documentation, training, and knowledge-sharing across client programs

Requirements:

• Grade 12 (Matric) minimum

• 5–10 years’ experience in customer service, client success, or account management

• Exposure to the logistics, transport, or risk management sector is advantageous

• Relevant degree, diploma, or higher certificate preferred

• Customer-focused with strong problem-solving abilities

Our Client is a cutting-edge digital marketing agency specializing in performance-driven advertising. They partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results. Their team is fully remote and globally diverse, united by a shared passion for creativity and innovation.

If you're passionate about client success, digital strategy, and building lasting relationships, Our Client offers a collaborative and fast-paced environment where your impact is felt every day.

As a Client Success Manager, you will serve as the primary point of contact for your assigned clients, ensuring their needs are met through ongoing communication and strategic support.

You will lead weekly client check-ins, provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes.

You'll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction.

Key Requirements:

• Manage client relationships through weekly virtual meetings and ongoing communication via slack.
• Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals.
• Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on.
• Identify upsell opportunities and introduce new offerings that align with client needs and business objectives.
• Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively.
• Use ClickUp to log and track detailed deliverables from intake through to completion.
• Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes.
• Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations.
• Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance.
• Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making.
• Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals.
• Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner.
• Support a high standard of service that drives retention and long-term client success.

Your Perfect if you have:

• Exceptional English, relationship-building and communication skills, both verbal and written.
• Expensive experience in running Google Ads or reporting in detail on Google Ads
• Ability to collaborate cross-functionally with media buyers and designers to meet client objectives.
• Strategic, detail-oriented mindset with strong time management skills.
• Extroverted, thrives on calls and communicating with clients.
• Confident leading client calls via video with a polished and professional presence.
• Customer-first approach to solving problems and driving success.
• Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards.
• Crisis management and aversion skills.
• Great negotiating and people management skills.
• Bachelor's degree in Marketing, Communications, Social Sciences, Business, or a related field.
• 2–3 years of experience in account management, client services, or a similar role in a digital marketing environment.
• Proven track record of managing client relationships, marketing campaigns, and delivering results.
• Experience with project management software, CRM platforms, and video conferencing tools.
• Experience in a fast-paced, high-growth digital agency or marketing organization is a plus.
• Ability to simplify technical or data-heavy topics into actionable insights for clients.
• Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs. (is a big benefit but not a requirement)

You'll Excel in this role if you:

• Thrive in a client-facing environment and enjoy building long-term relationships.
• Get energized from talking to people and building meaningful connections.
• Are highly organized, detail-oriented, and comfortable managing competing priorities.
• Have a strategic mindset and love translating data into clear next steps.
• Enjoy collaborating across departments to bring creative marketing ideas to life.
• Are passionate about helping clients grow through smart, data-informed marketing.

The Client Success Manager (CSM) at Optix is a key member of the Client Experience team, responsible for managing post-sales relationships with Enterprise clients (and occasionally Mid-Market and SME clients). The CSM ensures client satisfaction by providing day-to-day support, both electronically and in person, while helping clients optimize their use of the Optix Program—focused on improving fleet safety and reducing driver risk and non-compliance.

The CSM works to reduce churn, increase revenue, and identify growth opportunities by aligning Optix solutions with client goals. This role is essential for driving client retention, building long-term relationships, and supporting the overall success of both the client and Optix.

Recruiter:
TalentLink

Job Ref:

Date posted:
Tuesday, September 9, 2025

Location:
Cape Town, South Africa

SUMMARY:
POSITION INFO:
As a Client Success Manager, you'll be the key point of contact for a portfolio of enterprise clients, ensuring they achieve maximum value from their programs and solutions. This role is ideal for someone with strong customer engagement skills, proven account management experience, and a passion for building trusted, long-term partnerships. You'll manage post-sales relationships, drive adoption, and identify opportunities for retention and growth.

Duties:

• Act as the primary contact for all client-related matters and ensure consistent, high-quality engagement
• Manage program implementation, deployment roll-outs, and client experience against agreed goals
• Collaborate with cross-functional teams on pilots, new deployments, and program performance reviews
• Build and maintain strong client relationships with stakeholders across multiple levels
• Support clients in setting and achieving critical goals, KPIs, and risk-mitigation strategies
• Forecast and track account metrics, providing accurate reporting and insights
• Identify opportunities for client growth, upselling, and improved adoption
• Troubleshoot, resolve issues, and recommend solutions to enhance client success
• Ensure accurate documentation, training, and knowledge-sharing across client programs

Requirements:

• Grade 12 (Matric) minimum
• 5–10 years' experience in customer service, client success, or account management
• Exposure to the logistics, transport, or risk management sector is advantageous
• Relevant degree, diploma, or higher certificate preferred
• Customer-focused with strong problem-solving abilities