151 Client Success jobs in South Africa

Work Arrangement:
Remote

Work Schedule:
Monday to Friday, 9:00 AM – 5:00 PM EST

Job Type:
Full-time

Holiday Adherence:
US Holidays

PTO Entitlement:
Standard PTO policy as per company guidelines

Salary:
Competitive, based on experience

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for:

Why Work with Us?

At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

About the Partner Company

They're building a modern retail partner that helps beauty, wellness, and consumer brands scale into off-price and value retail channels like TJX, Ross, Burlington, and more. They act as the bridge between emerging brands and some of the world's largest retailers — helping brands grow while giving retailers fresh, exciting products.

As they grow, they're looking for a highly organized, proactive, and detail-oriented Client Success & Sales Support Specialist to join their team. This role will work closely with the Founder and Operations VA to ensure smooth onboarding, excellent client support, and consistent sales development operations.

Role Overview

Client Success (40%)

• Manage onboarding of new brand partners, including collecting product details, compliance documents, and assets.
• Support day-to-day client communications (emails, PO notifications, ad hoc updates).
• Deliver monthly client reports using data provided by the team.
• Draft and format client case studies based on client wins.
• Ensure all client-facing documents, decks, and trackers are accurate and professional.

Sales & Business Development Support (40%)

• Research and organize new brand prospects and categories to support pipeline growth.
• Maintain and update the CRM and client pipeline trackers.
• Prepare decks and sales materials for founder-led pitches.
• Support lead generation automations through basic monitoring and reporting.

Operations & Systems (Secondary) (20%)

• Collaborate with the VA to maintain the SOP library, dashboards, and trackers.
• Assist with small administrative or process improvement tasks as needed.

What Success Looks Like

• New clients are onboarded smoothly, with all required documents collected and no confusion.
• Clients feel consistently supported and informed without needing to rely directly on the Founder.
• Sales materials and pipeline trackers remain up to date, enabling faster growth.
• The Founder's time is freed to focus on strengthening retail relationships and driving strategy.

Growth Path

This role is designed to grow with you:

• 0–6 months:
  Learn the systems, manage onboarding and administrative tasks, support client calls, and deliver assigned outputs.
• 6–12 months:
  Take ownership of client relationships, lead selected client calls, and begin managing accounts more independently.
• 12+ months:
  Opportunity to advance into a Client Success Manager role, overseeing multiple accounts and mentoring future team members.

Requirements

Must-Haves:

• Preferably 2+ years of demonstrated experience in client success, account management, or sales support.
• Strong SDR or business development skills — comfortable with outreach and securing meetings.
• Excellent written and verbal English communication skills.
• Highly organized, detail-oriented, and proactive; you anticipate needs before being asked.
• Comfortable with tools like Google Workspace, Notion, Canva, and CRM software (training provided).
• Fast learner with an open mind; able to pick up and improve new tools like quickly.
• Self-starter who thrives in a fast-paced, entrepreneurial environment.

Nice-to-Haves:

• Experience in CPG, agency, or retail-related industries.
• Familiarity with ClickUp or similar CRMs.
• Experience drafting case studies or client-facing reports.
• Awareness of process optimization and internal knowledge management tools.

Benefits

• Competitive Salary:
  To be discussed during the interview
• Remote Work:
  Fully remote—work from anywhere
• Direct Mentorship:
  Grow through guidance from international industry experts
• Learning & Development:
  Ongoing access to resources for professional growth
• Global Networking:
  Work and connect with professionals around the world
• Work-Life Balance:
  Flexible hours that support a healthy work-life balance

Our Recruitment Process

1. Application
2. PreScreening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

An organisation is seeking a motivated customer-focused Client Success Manager . the candidate will be responsible for engaging with clients across various communication platforms, ensuring a positive experience throughout their client journey. This role requires excellent communication skills, a proactive attitude, and the ability to balance service excellence with sales opportunities.

Key Responsibilities

• Engage with clients via various communication platforms to strengthen relationships and promote positive experiences.
• Conduct structured follow-ups with clients at various stages of their journey to ensure satisfaction and retention.
• Manage client feedback through structured touchpoints to identify improvement areas and opportunities.
• Collaborate with internal teams to resolve client concerns efficiently and professionally.
• Track engagement metrics and prepare reports for management review.
• Promote client loyalty by identifying opportunities for additional support, cross selling, or referrals.
• Maintain consistent communication with clients who have completed their journey to ensure long-term satisfaction and potential re-engagement.
• Support marketing and communications initiatives through feedback insights and engagement campaigns.

Qualifications and Experience

• At least 2–3 years of experience in customer service, client relationship management, or digital engagement.
• Strong written and verbal communication skills.
• Experience managing online client interactions and communication platforms.
• Proven ability to build rapport and maintain positive relationships with clients.
• Sales or target-driven background beneficial.

Benefits

• Market related salary
• Lucrative incentive scheme
• Medical Insurance

We are seeking a motivated customer-focused Client Success Manager responsible for engaging with clients across various communication platforms, ensuring a positive experience throughout their client journey. This role requires excellent communication skills, a proactive attitude, and the ability to balance service excellence with sales opportunities.

Position: Client Success Manager
Location: Kempton Park
Work Setup: Full-time

Key Responsibilities:

• Engage with clients via various communication platforms to strengthen relationships and promote positive experiences.
• Conduct structured follow-ups with clients at various stages of their journey to ensure satisfaction and retention.
• Manage client feedback through structured touchpoints to identify improvement areas and opportunities.
• Collaborate with internal teams to resolve client concerns efficiently and professionally.
• Track engagement metrics and prepare reports for management review.
• Promote client loyalty by identifying opportunities for additional support, cross-selling, or referrals.
• Maintain consistent communication with clients who have completed their journey to ensure long-term satisfaction and potential re-engagement.
• Support marketing and communications initiatives through feedback insights and engagement campaigns.

What you will need:

• At least 2–3 years of experience in customer service, client relationship management, or digital engagement.
• Strong written and verbal communication skills.
• Experience managing online client interactions and communication platforms.
• Proven ability to build rapport and maintain positive relationships with clients.
• Sales or target-driven background beneficial.
• Proficiency with CRM systems and digital communication tools.

Benefits

• Market related salary
• Lucrative incentive scheme
• Medical Insurance

Location: Hybrid or Remote
Employment Type: Full-Time
Industry: SaaS | Global Logistics | Compliance Tech

WatersEdge Solutions is partnering with our client who are seeking a Client Success Manager who combines strategic thinking with exceptional relationship-building skills. If you're passionate about growing client value, driving commercial outcomes, and operating in a fast-paced, tech-driven environment, this is your chance to step into a high-impact role with global reach.

About the Role

As Client Success Manager, you’ll manage a portfolio of existing clients, own key pricing and rollout decisions, and collaborate cross-functionally to ensure service excellence. You’ll lead strategic client conversations, resolve issues proactively, and identify upsell and expansion opportunities. This is a hybrid role blending account management, commercial strategy, and client advocacy.

Key Responsibilities

• Build and maintain strong, long-term client relationships based on trust and value
• Lead pricing strategies and project rollout decisions for key accounts
• Act as the go-to problem-solver and escalation point for service-related issues
• Identify and convert upsell opportunities across new products and reactivated accounts
• Expand and consolidate client accounts to drive revenue growth
• Work with internal teams (compliance, account management) to ensure seamless execution
• Collaborate with leadership on strategic client direction and complex deal structures

What You’ll Bring

• Degree-qualified with a strong academic background; CA or BCom LLB preferred
• Fluent English speaker with strong numerical and analytical acumen
• Client-facing experience with proven success in commercial growth or relationship management
• Independent thinker with business judgment and commercial instinct
• Excellent communicator, fast learner, and confident decision-maker
• Experience leading teams or functions is a plus
• Familiarity with trade, tax, or supply chain compliance is a plus

What’s On Offer

• High-visibility role directly impacting revenue and client satisfaction
• Exposure to international logistics, tax compliance, and technology services
• Supportive, collaborative team environment with room for leadership growth
• Opportunities to advance in a fast-scaling global business

Company Culture

Our client operates with a culture built around global precision, service excellence, and energetic growth. They strive to remove friction from complex trade and logistics by combining deep regulatory expertise with seamless execution. The company values teams that are
proactive, detail-oriented, and customer obsessed, and encourages collaboration across borders to support ambitious deployments. While the environment is dynamic and fast-paced - with high expectations and continued change - there’s also a strong emphasis on learning, incentive, and shared purpose.

If you have not been contacted within 10 working days, please consider your application unsuccessful.

Job Title: Client Success Specialist: Export Logistics Country: South Africa Area: Western Cape Cape Town, WC Monthly Salary: R R 35000 Industry: IT / Computers / Software About the Role We are looking for a Client Success Specialist to join our team, focusing on our Export System – the flagship solution used by many fruit exporters / marketing agents across South Africa. This role is critical in helping our clients succeed in the Fruit Supply Chain Logistics space, supporting them in their daily use of our software and ensuring they get maximum value from our solutions. What You Will Do Act as the first point of contact for clients, providing support via phone, email, or remote access. Assist clients with the logistics side of the export process, helping them navigate workflows, troubleshoot issues, and apply best practices. Understand client requirements and translate them into system usage to achieve their business goals. Develop strong relationships with client personnel, building trust and ensuring client satisfaction. Provide training to clients (remote or in person) on the system's logistics functionality. Collaborate with internal teams to log issues, test solutions, and suggest system improvements. Occasionally provide after-hours or standby support as needed. Who You Are Willing and keen to obtain a strong understanding of the fruit logistics supply chain. Passion for solving problems and supporting clients. Strong communication skills in English (Afrikaans an advantage). Detail-oriented, organised, and able to manage time effectively. Comfortable working independently and collaboratively in a fast-paced environment. Location: Durbanville, Cape Town (with hybrid/remote flexibility - allowed to work primarily remotely from home) Schedule: Full-time About Us DiPAR Systems has been building software solutions for the fruit industry since 1992. Our Export System is one of the most widely used in South Africa, helping exporters and marketing agents streamline their fruit accounting and logistics operations

Job Type: Full-time

Work Location: In person

Our Client is a cutting-edge digital marketing agency specializing in performance-driven advertising. They partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results. Their team is fully remote and globally diverse, united by a shared passion for creativity and innovation.

If you're passionate about client success, digital strategy, and building lasting relationships, Our Client offers a collaborative and fast-paced environment where your impact is felt every day.

As a Client Success Manager, you will serve as the primary point of contact for your assigned clients, ensuring their needs are met through ongoing communication and strategic support.

You will lead weekly client check-ins, provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes.

You'll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction.

Key Requirements:

• Manage client relationships through weekly virtual meetings and ongoing communication via slack.
• Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals.
• Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on.
• Identify upsell opportunities and introduce new offerings that align with client needs and business objectives.
• Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively.
• Use ClickUp to log and track detailed deliverables from intake through to completion.
• Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes.
• Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations.
• Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance.
• Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making.
• Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals.
• Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner.
• Support a high standard of service that drives retention and long-term client success.

Your Perfect if you have:

• Exceptional English, relationship-building and communication skills, both verbal and written.
• Expensive experience in running Google Ads or reporting in detail on Google Ads
• Ability to collaborate cross-functionally with media buyers and designers to meet client objectives.
• Strategic, detail-oriented mindset with strong time management skills.
• Extroverted, thrives on calls and communicating with clients.
• Confident leading client calls via video with a polished and professional presence.
• Customer-first approach to solving problems and driving success.
• Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards.
• Crisis management and aversion skills.
• Great negotiating and people management skills.
• Bachelor's degree in Marketing, Communications, Social Sciences, Business, or a related field.
• 2–3 years of experience in account management, client services, or a similar role in a digital marketing environment.
• Proven track record of managing client relationships, marketing campaigns, and delivering results.
• Experience with project management software, CRM platforms, and video conferencing tools.
• Experience in a fast-paced, high-growth digital agency or marketing organization is a plus.
• Ability to simplify technical or data-heavy topics into actionable insights for clients.
• Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs. (is a big benefit but not a requirement)

You'll Excel in this role if you:

• Thrive in a client-facing environment and enjoy building long-term relationships.
• Get energized from talking to people and building meaningful connections.
• Are highly organized, detail-oriented, and comfortable managing competing priorities.
• Have a strategic mindset and love translating data into clear next steps.
• Enjoy collaborating across departments to bring creative marketing ideas to life.
• Are passionate about helping clients grow through smart, data-informed marketing.

About PeopleSync

PeopleSync is a rapidly growing South African compliance consultancy dedicated to helping businesses navigate the complexities of HR, labour law, and regulatory compliance. Our mission is to empower organisations with expert guidance and innovative solutions that drive sustainable growth whilst ensuring full compliance.

As we expand our client portfolio, we're building a dynamic team of professionals who share our commitment to exceptional service delivery and client success.

The Opportunity

We are seeking a Client Success Consultant to join our growing team and serve as the primary point of contact for our valued business clients. This remote position offers the opportunity to build meaningful client relationships whilst gaining extensive exposure to HR, labour law, and compliance domains in a high-growth environment.

Reporting to: Client Success Manager

What You'll Do

Client Relationship Management

• Build and maintain trusted relationships through proactive engagement and exceptional service delivery
• Serve as primary point of contact for allocated client portfolio, ensuring long-term satisfaction and retention
• Understand each client's unique business priorities and align our service delivery accordingly

Client Success & Growth

• Manage end-to-end client onboarding, scheduling, and implementation processes
• Monitor client satisfaction metrics, usage patterns, and risk indicators
• Support contract renewals and identify opportunities for service expansion and upselling
• Collaborate with consulting teams to ensure seamless service delivery

Operational Excellence

• Maintain accurate records of all client interactions using CRM and workflow management platforms
• Prepare professional client-facing documentation and reports
• Facilitate feedback loops between clients and internal teams to drive continuous improvement
• Escalate complex issues appropriately whilst maintaining client confidence

What We're Looking For

Education & Experience

• Diploma or degree in Business, Communications, HR, or related field (preferred)
• 2-3 years in client-facing roles (client success, account management, or customer service)
• Experience in B2B professional services or compliance environments highly advantageous
• Working knowledge of HR and labour law principles essential

Technical Skills

• Strong proficiency with online platforms including , Xero, CRM systems
• Experience with AI tools like ChatGPT/LLMs for efficiency and client support
• Excellent analytical abilities with talent for presenting insights clearly
• Advanced attention to detail and accuracy in documentation

Personal Qualities

• Exceptional communication and relationship-building capabilities
• Client-focussed mindset with genuine desire to exceed expectations
• Resilient and adaptable in fast-paced, dynamic environment
• Self-motivated and accountable, thriving in remote work setting
• Proactive problem-solver with strong organisational skills

What We Offer

Compensation & Rewards

• Competitive annual salary: R180,000 - R220,000
• Performance-based annual bonus tied to individual and company achievements
• Sales incentives for successful upsells and client expansion opportunities

Work Environment & Development

• Fully remote working arrangement with flexible scheduling
• Comprehensive exposure to multiple HR and compliance domains
• Clear career progression pathways within our expanding organisation
• Ongoing professional development opportunities and skills training
• Mentorship from senior compliance and HR specialists

Company Culture

• Collaborative, high-performance team environment
• Direct impact on company growth and client success
• Regular team engagement activities and professional networking opportunities

Ready to Join Us?

Timeline
: Interviews beginning mid-September, with successful candidate starting October 2025.

To Apply
: Submit your CV and brief motivation letter to:

Subject line
: Application – Client Success Consultant

We're excited to hear from passionate professionals ready to drive client success in South Africa's compliance consulting sector.

Disclaimer:

PeopleSync is an equal opportunity organisation, committed to fair, transparent, and non-discriminatory employment practices in line with the Employment Equity Act, Labour Relations Act, Basic Conditions of Employment Act, and other applicable legislation. Recruitment decisions are based solely on qualifications, skills, and merit. Appointments will be made in line with the company's Employment Equity plan and transformation objectives. We value diversity and inclusion and encourage applications from suitably qualified candidates across all designated groups. All personal information submitted will be processed in accordance with the Protection of Personal Information Act (POPIA) and used only for recruitment purposes. The organisation reserves the right not to fill this position.

About The Company
At , our mission is to leverage data
,
AI, and behavioural science to empower enterprises, insurers, and individuals to be healthier and more resilient
.
We're building a platform that helps organisations measure, predict, and improve workforce/member health and resilience at scale - driving value across member health, insurance risk reduction, and organisational productivity

About The Role
We are looking for a Client Success Specialist based in Johannesburg to build and maintain strong client relationships and drive employee adoption and engagement with Strove. The ideal candidate will have excellent communication skills and previous experience in a sales or client management role.

Responsibilities
Build and maintain strong relationships with clients:

• Serve as the primary point of contact with selected clients
• Build strong and trusting relationships with their internal stakeholders
• Identify client needs and objectives and position Strove as the tool to achieve this
• Provide personalised client support and guidance
• Conduct regular check-ins with clients to gather feedback and address concerns

Effectively Onboard New Clients

• Ensure clients and users are onboarded onto Strove in a timely and effective manner
• Provide comprehensive training and demonstrations of products and services

Drive User Adoption And Engagement

• Implement strategies to ensure high user adoption rates
• Implement strategies to ensure sustained user engagement rates

Increase the value of client accounts through effective upselling and expansion:

• Assist clients in expanding Strove to additional business units and employees
• Identify opportunities to upsell Strove products and services by analysing client data
• Maintain a high level of understanding of Strove's products and services and effectively communicate these to clients (e.g. Talk, Health Coaching, Webinars, Activations)

Effectively Communicate Client Feedback And Suggest Product Enhancements

• Ensure that client and user feedback is consistently communicated to the relevant Strove team members to ensure the enhancement of Strove's products and services

Monitor And Report On Client Success Metrics

• Track and report on key client performance metrics
• Maintain accurate client records and data in the CRM

Provide Exceptional Client Support And Service

• Resolve client concerns and issues in a timely and satisfactory manner

Collaborate With Internal Teams

• Communicate and collaborate effectively with Sales, Operations, Product, and Support teams

Skillset

• Great customer service skills with the ability to understand and address client needs effectively.
• Strong verbal, written and interpersonal communication skills.
• Understanding of client success/management techniques, strategies, and best practices.
• Ability to empathize and actively listen to client feedback to identify issues, analyze root causes, and propose solutions that meet clients' needs and expectations.
• Effective prioritization and time management skills to balance responsibilities and manage multiple client accounts.
• Adaptability and ability to navigate various client personalities, handle unexpected situations, and adjust strategies to meet changing client needs.
• Self-motivated with the ability to work independently and as part of a team.

Qualifications And Experience

• Bachelor's degree in Business or a related field.
• 3+ years of experience in a client management or sales role.

At Strove, we're looking for people with passion and integrity. We welcome differing views and perspectives and people who challenge assumptions. Join us on our mission to create a healthier and happier world.