8 Client Solutions jobs in South Africa

Client Solutions Engineer

Lumenalta

Posted 13 days ago

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Job Description

Join to apply for the Client Solutions Engineer role at Lumenalta

At Lumenalta, we create impactful software solutions that drive innovation and transform businesses. Since 2000, we’ve partnered with visionary leaders to build cutting-edge tech, solve complex challenges, and deliver results faster through our elite teams and tech-driven approach. Join us in shaping the future of technology.

About the Role:

We seek a Client Solutions Engineer to architect and deliver technical solutions while fostering strong client relationships. Combining technical expertise, sales acumen, and client-facing skills, you’ll advise senior leaders, identify challenges, propose tailored solutions, and lead implementations. You’ll also help shape Lumenalta’s offerings to support business development and long-term partnerships.

Responsibilities:

  • Work closely with senior stakeholders—managers, directors, VPs, and C-suite leaders—to translate business requirements into actionable technical strategies.
  • Lead a team of developers, providing guidance and ensuring high-quality deliverables.
  • Use your technical knowledge to help position Lumenalta’s offerings, identify client needs, and contribute to project scoping and proposal development.
  • Take ownership of deliverables, ensuring solutions perform as expected and drive business impact.

Requirements:

  • 6+ years of client-facing experience, strongly emphasizing consulting and business analysis.
  • Proven expertise in architecting and recommending solutions tailored to specific client contexts.
  • Technical proficiency across multiple programming languages, frameworks, and cloud platforms (e.g., AWS, Azure, GCP).
  • Demonstrated ability to design scalable, robust systems that meet business needs.
  • Experience engaging with C-Suite stakeholders and influencing strategic decisions.
  • Strong business acumen and technical knowledge to align solutions with organizational goals.
  • A proven track record of contributing to business development efforts (e.g., proposal development, positioning solutions).
  • Advanced English fluency, with excellent verbal and written communication skills.
  • Evidence of thought leadership, such as prior speaking engagements, publications, or an online portfolio.

Why Lumenalta is a fantastic place to work at:

  • Be 100% dedicated to one project at a time so that you can innovate and grow.
  • Be a part of a team of talented and friendly senior-level developers.
  • Work on projects that allow you to use leading tech.

The result? We produce meaningful outcomes for our clients that break barriers in their industries.

Seniority level: Director

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: IT Services and IT Consulting and Software Development

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Sales & Client Solutions Executive

Krugersdorp, Gauteng Accor

Posted 13 days ago

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Job Description

Join to apply for the Sales & Client Solutions Executive role at Accor

Join to apply for the Sales & Client Solutions Executive role at Accor

Company Description

Company Description

Vivari Hotel and Spa is a luxury wellness destination offering world-class hospitality, rejuvenating spa treatments, and a serene escape just outside Johannesburg. We are dedicated to providing exceptional guest experiences in a tranquil, nature-inspired setting.

Job Description

About the Role:

We are seeking a versatile and growth-driven professional with a strong background in sales , hospitality , and medical knowledge , who is equally enthusiastic about marketing and digital strategy . This role combines client-facing sales with hands-on marketing responsibilities to support business development and brand growth in the healthcare sector.

As a Sales, Marketing & Client Solutions Executive , you will be a key player in building client relationships, generating leads, creating digital campaigns, and helping position our hotel and medical solutions to the right audience. You’ll work across departments to ensure our voice is consistent, our message is clear, and our customers feel valued.

This is the perfect opportunity for someone who thrives at the intersection of communication, healthcare, and digital media — and is eager to grow beyond the job description.

Key Responsibilities

Sales & Client Solutions

  • Build and maintain trusted relationships with clients in the healthcare and wellness sectors
  • Present and promote products/services to new and existing clients using solution-based sales techniques
  • Conduct client needs analysis and tailor proposals to suit clinical, business, or patient-centered goals
  • Meet and exceed sales targets through lead nurturing and account growth
  • Provide after-sales support and ensure a high standard of customer satisfaction
  • Collaborate with internal teams (banqueting, medical, product, operations) to deliver comprehensive solutions

Marketing & Digital Marketing

  • Support the creation and execution of marketing strategies and campaigns to attract new leads
  • Contribute to content creation across platforms (email, social media, landing pages, blog, etc.)
  • Help manage the company’s social media presence and scheduling tools
  • Assist in optimizing digital campaigns (SEO, Google Ads, paid social) and tracking key metrics
  • Coordinate marketing assets for trade shows, webinars, and digital events
  • Conduct basic market research to identify trends, customer needs, and competitor insights
  • Maintain brand consistency in all digital and physical marketing efforts

Qualifications

  • 2–5 years of sales experience, ideally in hospitality or client relationship roles
  • Excellent communication and interpersonal skills
  • Strong organizational and problem-solving skills
  • Passion for the medical industry and eagerness to learn
  • Proven track record of exceeding goals and taking initiative
  • Comfortable in fast-paced, evolving environments
  • Proficient in CRM tools, Microsoft Office, and virtual collaboration tools
  • Opera/Oracle system experience
  • Preferred (but not essential):
  • Previous experience in pharmaceutical, medical device, or healthcare service sales
  • Medical training or certification (e.g., nursing diploma, clinical assistant, or equivalent coursework)
  • Background working with hospitals, clinics, or wellness center's
  • Knowledge of medical terminology or anatomy & physiology
  • B2B or consultative sales experience
  • Fluent in more than one language

Additional Information

  • Employee benefit card offering discounted rates at Accor hotels worldwide.
  • Develop your talent through Accor’s learning programs.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries Hospitality

Referrals increase your chances of interviewing at Accor by 2x

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Johannesburg, Gauteng, South Africa 10 hours ago

Johannesburg, Gauteng, South Africa $600.00-$00.00 18 hours ago

Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 18 hours ago

Johannesburg, Gauteng, South Africa 1 hour ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 17 hours ago

Johannesburg, Gauteng, South Africa 1,500.00- 2,000.00 1 month ago

Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 2 months ago

Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 2 days ago

Account Executive - Strategic Engagement Group, South Africa

Johannesburg, Gauteng, South Africa 22 hours ago

Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 1 month ago

Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 1 month ago

Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 1 month ago

Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 1 month ago

Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 1 month ago

Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 1 day ago

Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago

Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago

Johannesburg, Gauteng, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 600.00- 1,200.00 1 month ago

Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 1 month ago

Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 2 days ago

Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 2 days ago

City of Johannesburg, Gauteng, South Africa 1 day ago

Woodmead, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago

Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago

Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago

City of Johannesburg, Gauteng, South Africa 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Client Solutions Engineer - Data

Lumenalta

Posted 13 days ago

Job Viewed

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Job Description

Join to apply for the Client Solutions Engineer - Data role at Lumenalta

At Lumenalta, we create impactful software solutions that drive innovation and transform businesses. Since 2000, we’ve partnered with visionary leaders to build cutting-edge tech, solve complex challenges, and deliver results faster through our elite teams and tech-driven approach. Join us in shaping the future of technology.

About the Role:

We seek a Client Solutions Engineer to architect and deliver technical solutions while fostering strong client relationships. Combining technical expertise, sales acumen, and client-facing skills, you’ll advise senior leaders, identify challenges, propose tailored solutions, and lead implementations. You’ll also help shape Lumenalta’s offerings to support business development and long-term partnerships.

Responsibilities

  • Design and implement data-centric solutions, including data pipelines, warehouses, and analytics platforms.
  • Support business development efforts by contributing to project scoping, proposals, and technical roadmaps.
  • Partner with senior stakeholders—managers, directors, VPs, and C-suite leaders—to define data strategies and deliver actionable insights.
  • Architect and optimize scalable systems for data storage, processing, and visualization across diverse business domains.
  • Lead teams of developers and data engineers, ensuring high-quality and on-time deliverables.
  • Employ deep knowledge of modern data engineering tools and frameworks to position Lumenalta’s offerings and meet client needs.
  • Drive the implementation of data governance, security, and compliance measures.
  • Take ownership of deliverables, ensuring solutions achieve business objectives and deliver measurable impact.

Requirements

  • 6+ years of client-facing experience in data architecture, engineering, or analytics, with strong consulting and business analysis skills.
  • Proven experience designing and implementing data pipelines, ETL processes, and cloud-based data infrastructure (e.g., AWS, Azure, GCP).
  • Deep proficiency with modern data tools and platforms such as SQL, Python, Apache Spark, and BigQuery.
  • Demonstrated ability to design scalable, robust systems tailored to client needs and business objectives.
  • Experience engaging with C-Suite stakeholders, influencing strategic decisions, and communicating technical solutions effectively.
  • Strong understanding of data governance, security, and compliance standards.
  • A proven track record of contributing to business development efforts, including solution positioning and proposal development.
  • Evidence of thought leadership, such as speaking engagements, publications, or an online portfolio of work.
  • Advanced English fluency, with excellent verbal and written communication skills.

Why Lumenalta is an amazing place to work at

At Lumenalta, you can expect that you will:

  • Be 100% dedicated to one project at a time so that you can innovate and grow.
  • Be a part of a team of talented and friendly senior-level developers.
  • Work on projects that allow you to use leading tech.

The result? We produce meaningful outcomes for our clients that break barriers in their industries.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting and Software Development

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Sales & client solutions executive

Krugersdorp, Gauteng Accor

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Join to apply for the Sales & Client Solutions Executive role at Accor Join to apply for the Sales & Client Solutions Executive role at Accor Company Description Company DescriptionVivari Hotel and Spa is a luxury wellness destination offering world-class hospitality, rejuvenating spa treatments, and a serene escape just outside Johannesburg. We are dedicated to providing exceptional guest experiences in a tranquil, nature-inspired setting.Job DescriptionAbout the Role:We are seeking a versatile and growth-driven professional with a strong background in sales , hospitality , and medical knowledge , who is equally enthusiastic about marketing and digital strategy . This role combines client-facing sales with hands-on marketing responsibilities to support business development and brand growth in the healthcare sector.As a Sales, Marketing & Client Solutions Executive , you will be a key player in building client relationships, generating leads, creating digital campaigns, and helping position our hotel and medical solutions to the right audience. You’ll work across departments to ensure our voice is consistent, our message is clear, and our customers feel valued.This is the perfect opportunity for someone who thrives at the intersection of communication, healthcare, and digital media — and is eager to grow beyond the job description.Key ResponsibilitiesSales & Client SolutionsBuild and maintain trusted relationships with clients in the healthcare and wellness sectors Present and promote products/services to new and existing clients using solution-based sales techniques Conduct client needs analysis and tailor proposals to suit clinical, business, or patient-centered goals Meet and exceed sales targets through lead nurturing and account growth Provide after-sales support and ensure a high standard of customer satisfaction Collaborate with internal teams (banqueting, medical, product, operations) to deliver comprehensive solutions Marketing & Digital MarketingSupport the creation and execution of marketing strategies and campaigns to attract new leads Contribute to content creation across platforms (email, social media, landing pages, blog, etc.) Help manage the company’s social media presence and scheduling tools Assist in optimizing digital campaigns (SEO, Google Ads, paid social) and tracking key metrics Coordinate marketing assets for trade shows, webinars, and digital events Conduct basic market research to identify trends, customer needs, and competitor insights Maintain brand consistency in all digital and physical marketing efforts Qualifications2–5 years of sales experience, ideally in hospitality or client relationship roles Excellent communication and interpersonal skills Strong organizational and problem-solving skills Passion for the medical industry and eagerness to learn Proven track record of exceeding goals and taking initiative Comfortable in fast-paced, evolving environments Proficient in CRM tools, Microsoft Office, and virtual collaboration tools Opera/Oracle system experience Preferred (but not essential): Previous experience in pharmaceutical, medical device, or healthcare service sales Medical training or certification (e.g., nursing diploma, clinical assistant, or equivalent coursework) Background working with hospitals, clinics, or wellness center's Knowledge of medical terminology or anatomy & physiology B2 B or consultative sales experience Fluent in more than one language Additional InformationEmployee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Hospitality Referrals increase your chances of interviewing at Accor by 2x Sign in to set job alerts for “Client Solutions Executive” roles. Johannesburg, Gauteng, South Africa 10 hours ago Johannesburg, Gauteng, South Africa $600.00-$00.00 18 hours ago Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 18 hours ago Johannesburg, Gauteng, South Africa 1 hour ago Johannesburg, Gauteng, South Africa 600.00- 800.00 17 hours ago Johannesburg, Gauteng, South Africa 1,500.00- 2,000.00 1 month ago Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 2 months ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 2 days ago Account Executive - Strategic Engagement Group, South Africa Johannesburg, Gauteng, South Africa 22 hours ago Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 1 month ago Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 1 month ago Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 1 month ago Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 1 month ago Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 1 month ago Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 1 day ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago Johannesburg, Gauteng, South Africa 2 months ago Johannesburg, Gauteng, South Africa 600.00- 1,200.00 1 month ago Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 1 month ago Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 2 days ago Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 2 days ago City of Johannesburg, Gauteng, South Africa 1 day ago Woodmead, Gauteng, South Africa 2 weeks ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago City of Johannesburg, Gauteng, South Africa 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Sales & client solutions executive

Krugersdorp, Gauteng Accor

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Join to apply for the Sales & Client Solutions Executive role at Accor Join to apply for the Sales & Client Solutions Executive role at Accor Company Description Company DescriptionVivari Hotel and Spa is a luxury wellness destination offering world-class hospitality, rejuvenating spa treatments, and a serene escape just outside Johannesburg. We are dedicated to providing exceptional guest experiences in a tranquil, nature-inspired setting.Job DescriptionAbout the Role:We are seeking a versatile and growth-driven professional with a strong background in sales , hospitality , and medical knowledge , who is equally enthusiastic about marketing and digital strategy . This role combines client-facing sales with hands-on marketing responsibilities to support business development and brand growth in the healthcare sector.As a Sales, Marketing & Client Solutions Executive , you will be a key player in building client relationships, generating leads, creating digital campaigns, and helping position our hotel and medical solutions to the right audience. You’ll work across departments to ensure our voice is consistent, our message is clear, and our customers feel valued.This is the perfect opportunity for someone who thrives at the intersection of communication, healthcare, and digital media — and is eager to grow beyond the job description.Key ResponsibilitiesSales & Client SolutionsBuild and maintain trusted relationships with clients in the healthcare and wellness sectors Present and promote products/services to new and existing clients using solution-based sales techniques Conduct client needs analysis and tailor proposals to suit clinical, business, or patient-centered goals Meet and exceed sales targets through lead nurturing and account growth Provide after-sales support and ensure a high standard of customer satisfaction Collaborate with internal teams (banqueting, medical, product, operations) to deliver comprehensive solutions Marketing & Digital MarketingSupport the creation and execution of marketing strategies and campaigns to attract new leads Contribute to content creation across platforms (email, social media, landing pages, blog, etc.) Help manage the company’s social media presence and scheduling tools Assist in optimizing digital campaigns (SEO, Google Ads, paid social) and tracking key metrics Coordinate marketing assets for trade shows, webinars, and digital events Conduct basic market research to identify trends, customer needs, and competitor insights Maintain brand consistency in all digital and physical marketing efforts Qualifications2–5 years of sales experience, ideally in hospitality or client relationship roles Excellent communication and interpersonal skills Strong organizational and problem-solving skills Passion for the medical industry and eagerness to learn Proven track record of exceeding goals and taking initiative Comfortable in fast-paced, evolving environments Proficient in CRM tools, Microsoft Office, and virtual collaboration tools Opera/Oracle system experience Preferred (but not essential): Previous experience in pharmaceutical, medical device, or healthcare service sales Medical training or certification (e.g., nursing diploma, clinical assistant, or equivalent coursework) Background working with hospitals, clinics, or wellness center's Knowledge of medical terminology or anatomy & physiology B2 B or consultative sales experience Fluent in more than one language Additional InformationEmployee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Hospitality Referrals increase your chances of interviewing at Accor by 2x Sign in to set job alerts for “Client Solutions Executive” roles. Johannesburg, Gauteng, South Africa 10 hours ago Johannesburg, Gauteng, South Africa $600.00-$00.00 18 hours ago Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 18 hours ago Johannesburg, Gauteng, South Africa 1 hour ago Johannesburg, Gauteng, South Africa 600.00- 800.00 17 hours ago Johannesburg, Gauteng, South Africa 1,500.00- 2,000.00 1 month ago Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 2 months ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 2 days ago Account Executive - Strategic Engagement Group, South Africa Johannesburg, Gauteng, South Africa 22 hours ago Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 1 month ago Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 1 month ago Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 1 month ago Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 1 month ago Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 1 month ago Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 1 day ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago Johannesburg, Gauteng, South Africa 2 months ago Johannesburg, Gauteng, South Africa 600.00- 1,200.00 1 month ago Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 1 month ago Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 2 days ago Johannesburg, Gauteng, South Africa 3,000.00- 3,500.00 2 days ago City of Johannesburg, Gauteng, South Africa 1 day ago Woodmead, Gauteng, South Africa 2 weeks ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 1 month ago City of Johannesburg, Gauteng, South Africa 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Strategic Client Solutions Manager - Actuary Neg

Gauteng, Gauteng BA Personnel

Posted 19 days ago

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Job Description

ACTUARY - STRATEGIC CLIENTS SOLUTIONS MANAGER

Excellent opportunity for a highly experienced ACTUARY - STRATEGIC CLIENTS SOLUTIONS MANAGER , experienced in the overall assessments of value propositions assessment and analysis and to provide holistic solutions.

Duties & Responsibilities

Sales and support

  • Lead proposals for large strategic clients (presentations, proposal documents).
  • Present at client pitches, ongoing meetings, and broker engagements.
  • Compile material (articles) rolled out through strategic campaigns.
  • Liaise with media and marketing to manage the rollout of campaigns and engagements.
  • Maintain relationships with key stakeholders at large clients.

Internal support

  • Collaborate with the Technical Marketing heads across the different business units.
  • Support senior executives with ad-hoc actuarial requirements (pricing, annual results).
  • Present at relevant internal Exco forums.
  • Unlock synergies within the company by driving collaboration across product houses.

Data analysis and insights

  • Lead a data insights function that uncovers new trends/statistics.
  • Present trends at strategic client or broker engagements.
  • Coordinate cross-company data access and analytics for the team.
  • Understand competitors and published trends to stay ahead of the curve.
  • Write articles/material that can be used to position the company as a thought leader.
  • Develop actuarial white papers to drive thought leadership.
  • Contribute to product design by supporting R&D heads across the different business units.
  • Work with R&D to help position new solutions for strategic clients.
  • Build calculators/tools that help advisers and strategic clients understand our proposition.
  • Measure the effectiveness of different methods of support for large clients.

Build relationships with:

  • The company's sales consultants and intermediaries.
  • Back-office operations.
  • Training teams.
  • Marketing services.
  • The company management and executives.
Desired Experience & Qualification
  • Qualified actuary / nearly qualified actuary.
  • 5-10 years actuarial experience.
  • Top achiever.
  • Excellent English and presentation skills.
  • Knowledge of the corporate and employee benefits industry in SA.
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Strategic client solutions manager - actuary neg

Gauteng, Gauteng BA Personnel

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
ACTUARY - STRATEGIC CLIENTS SOLUTIONS MANAGER Excellent opportunity for a highly experienced ACTUARY - STRATEGIC CLIENTS SOLUTIONS MANAGER , experienced in the overall assessments of value propositions assessment and analysis and to provide holistic solutions. Duties & Responsibilities Sales and support Lead proposals for large strategic clients (presentations, proposal documents). Present at client pitches, ongoing meetings, and broker engagements. Compile material (articles) rolled out through strategic campaigns. Liaise with media and marketing to manage the rollout of campaigns and engagements. Maintain relationships with key stakeholders at large clients. Internal support Collaborate with the Technical Marketing heads across the different business units. Support senior executives with ad-hoc actuarial requirements (pricing, annual results). Present at relevant internal Exco forums. Unlock synergies within the company by driving collaboration across product houses. Data analysis and insights Lead a data insights function that uncovers new trends/statistics. Present trends at strategic client or broker engagements. Coordinate cross-company data access and analytics for the team. Understand competitors and published trends to stay ahead of the curve. Write articles/material that can be used to position the company as a thought leader. Develop actuarial white papers to drive thought leadership. Contribute to product design by supporting R&D heads across the different business units. Work with R&D to help position new solutions for strategic clients. Build calculators/tools that help advisers and strategic clients understand our proposition. Measure the effectiveness of different methods of support for large clients. Build relationships with: The company's sales consultants and intermediaries. Back-office operations. Training teams. Marketing services. The company management and executives. Desired Experience & Qualification Qualified actuary / nearly qualified actuary. 5-10 years actuarial experience. Top achiever. Excellent English and presentation skills. Knowledge of the corporate and employee benefits industry in SA. #J-18808-Ljbffr
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Business Analyst | Retail Client Services | Client Service Solutions

Cape Town, Western Cape Pantalent

Posted 2 days ago

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Job Description

Business Analyst | Retail Client Services | Client Service Solutions

Allan Gray Retail Client Services

Allan Gray is an investment management firm focussed on building long-term wealth for our clients. We always put our client' interests first. We design our products and fees so that they tie our success to that of our clients. We aim to build our clients' trust and confidence in us through offering excellent client service. Every service interaction needs to reinforce the trust that our clients have in us.
Allan Gray has multiple channels for servicing clients (both investors and independent financial advisers) and executing their transactions. The Allan Gray Retail Client Services team is the primary touch point for clients interacting with the company and is thus at the forefront of the way in which a client, and prospective client, experiences Allan Gray. The Client Experience team owns the client experience strategy and defines and executes the solutions to deliver on this strategy.

Business Analyst - CX Data Analytics Specialisation

The Client Experience (CX) team is made up of several Business Analysts, Specialists and Product Owners. The main purpose of the business analyst (BA) role is to provide in-depth analysis and project support within the Allan Gray Client Experience team.

The candidate applying for this role should have a strong interest in data analytics and using data to solve client service-related business problems. This is a high performance, fast paced environment which prioritises data-driven decision making and measurement and tracking of business value.

Strategic fit with Allan Gray's CX strategy:
• Provide business intelligence to enable, support and enhance the broader client experience and retail business strategy
• Be the data competence centre for CX related data and insights for the Retail business, with a deep understanding of client interaction data across all our Retail servicing channels
• Focus on our business-critical questions and provide insightful analysis and reporting that improves decision making and identifies opportunities for incremental or transformational improvements in CX outcomes

Some of the long-term objectives of the stream include:
• In-depth client behavioural analysis - this involves in-depth and holistic understanding of client behaviour. Achieved by combining interaction data points collected from all channel touchpoints and overlaying this data with salient features of the client's profile.
• Data governance - this involves processes and projects to improve data accuracy, usability, storage and documentation to support analytics and regulatory compliance.
• Develop the predictive arm of our analytics capability - develop our ability to use historical data combined with other analytical tools such as statistical modelling to predict future outcomes and their probability.
• Increase efficiencies - deep understanding of the factors that drive inefficiencies in client interactions. Specific efforts to shift interactions to the correct channels to achieve scalability and find innovative methods to increase efficiencies where interactions canno be self-serviced.
• Blend offline and online analytics - advance the efforts on developing online analytics to get us to a position where offline and online client behaviour can be blended to provide richer data on client behaviour.
• Enable the business to be more self-sufficient with basic data analytics by providing tools and training
• Perform the basics better - continuously learn, improve, and enhance the BAU areas.

There are progression opportunities within the business analyst stream, with senior analysts leading high-impact cross-functional projects within the broader Allan Gray business. Opportunities may also arise for cross-stream movements within CX, widening exposure to other areas of focus where CX has an impact.

Qualifications and Experience
• Relevant qualification/degree in an analytical or quantitative field such as computer science, engineering, business science, statistics, data science, commerce, or similar
• 1.5 or more years' experience in a relevant field

Skills
• Highly competent in Microsoft Office, with a focus on Excel and Power BI
• Ability to write, interpret, and optimise SQL code
• Ability to understand core AI concepts and effectively leverage AI tools to enhance productivity, decision-making and innovation
• Python for enhanced analytics and dashboarding would be advantageous
• Prior experience with Snowflake as a Data Analytics platform would be advantageous
• Strong conceptual, numeric and analytical thinking skills
• Strong verbal, written, facilitation, and interpersonal communication skills
• Disciplined, detail-oriented and methodical approach to problem-solving
• Ability to get things done, be accountable and self-manage
• Planning, organizational and time management skills
• Ability to work independently when required
• Ability to work in a team and collaborate effectively across teams with a positive, friendly, and respectful attitude
• Ability to engage confidently with stakeholders at any level.
• Ability to easily research, collate and synthesise data in a meaningful manner

Core Responsibilities
• Data gathering, cleaning and analysis
• Using data to generate meaningful and relevant reports and insights
• Fulfilling both BAU and ad-hoc data requests
• Creation and maintenance of various dashboards for operational and management decision making
• Assisting with business case development, attribution analysis and change management for projects

What you can expect to get out of this role

Technical Data Analysis Acumen:
• Working knowledge and understanding of data analysis tools like SQL, Snowflake, Power BI and Python
• Ability to understand core AI concepts and effectively leverage AI tools to enhance productivity, decision-making and innovation
• Application of statistical methods to data analysis
• Exposure to machine learning techniques
• Data visualisation and experience with business intelligence applications such as Power BI

Relationship Management:
• Opportunity to build and cultivate a network of relationships across the business, particularly with IT and other key stakeholders interacting with Retail Client Services and relating to the client experience
• Opportunity to serve as primary point of contact for client interaction data

Business Analysis and problem solving:
• Ability to perform detailed data analysis for projects related to the client experience
• Requirements gathering for identified problems
• Ability to accurately interpret data, clearly communicate insights, and recommend solutions
• Opportunity to share information regarding operational or strategic changes
• Ability to identify and track business value
• Problem and process documentation

Project Management:
• Ability to develop and/or support project plans for ad-hoc projects
• Engaging relevant stakeholders and achieving their buy-in and alignment
• Opportunity to manage risks, review project impact and course correct as necessary

Location

Cape Town

Closing Date

8 September 2025

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