621 Client Solutions jobs in South Africa

ROLE OVERVIEW

At NMG, we are redefining what it means to support employers and their people. Our mission is to break down traditional benefit silos and deliver holistic, integrated solutions that drive real impact.

The
Client Solutions Partner (CSP)
plays a pivotal role in this transformation. Acting as a senior client lead and Trusted Adviser, the CSP engages business leaders with insight-driven, strategic conversations that transcend conventional benefits advisory. This is not a transactional sales or product delivery role—it is a commercially oriented, client-centric position for individuals who bring fresh perspectives and strong business acumen.

We are intentionally looking outside of the traditional financial services, employee benefits, or insurance sectors. Instead, we seek dynamic professionals who can understand workforce challenges, build executive-level trust, and unlock meaningful client partnerships.

KEY RESPONSIBILITIES

Drive Growth Through Commercial Insight

• Identify and cultivate organic growth opportunities within existing accounts.
• Pursue new business development from a solutions-led perspective.
• Build long-term, high-value client partnerships focused on measurable impact over service-level agreements.

Lead Strategic Client Engagements

• Own and manage relationships with a portfolio of major employer clients.
• Establish yourself as a Trusted Adviser to HR, Finance, and Executive stakeholders.
• Lead strategic discussions grounded in workforce insights, business objectives, and employee outcomes—not just products or services.

Orchestrate Cross-Functional Delivery

• Coordinate input from a multidisciplinary internal team (including specialists in healthcare, credit, retirement, and more) to deliver cohesive, integrated client strategies.
• Act as the single point of accountability for overall client experience—ensuring unified messaging and seamless execution across all service lines.
• Maintain a high-level perspective—your role is strategic, not technical.

Leverage Insight to Influence

• Use anonymised diagnostic tools and engagement data to reframe how clients understand their workforce challenges.
• Introduce forward-thinking discussions around financial wellbeing, employee resilience, and employer brand.
• Open strategic conversations others may overlook or be unable to access.

Ideal Candidate Profile

Essential Attributes

• Executive presence and strong relationship management skills, with experience engaging C-suite and senior HR/Finance stakeholders.
• Proven success in consultative, solution-oriented sales with a focus on growing strategic accounts.
• Commercially minded and performance-driven, with a strong appetite for variable earnings based on success.
• Adaptable, intellectually curious, and comfortable navigating unfamiliar subject matter or industries.

REQUIREMENTS

Preferred Background and Qualification

We value diverse professional experience and welcome candidates from the following sectors:

• Enterprise (B2B) sales, management consulting, HR technology, SaaS, or professional services.
• Commercial leadership roles in industries such as retail, logistics, or hospitality.
• Career changers with strong business foundations (e.g., business degrees or MBAs) seeking to transition into strategic client-facing roles.

Preferred experience

Candidates with experience in the following areas will be at an advantage:

• Insurance, asset management, employee benefits, or healthcare product knowledge
• Technical expertise in credit, retirement, estate planning, or medical aid

Note:
While this experience is beneficial, we are open to candidates who are new to the industry. Training and support will be provided to suitable applicants.

ABOUT US

At
NMG Benefits
, we are driven by a simple yet powerful philosophy:
Finding a Better Way.
This commitment shapes everything we do, from consulting to crafting innovative solutions for brighter financial futures. Our expertise spans consulting, actuarial, and administration services in healthcare and retirement fund environments, enhanced by personalised financial planning for individuals. This comprehensive approach enables us to deliver seamless, end-to-end solutions tailored to the needs of employers and their employees.

We encourage our clients to view employee benefits through an actuarial lens, fostering policies that drive productivity, loyalty, and engagement. Our focus is on protecting the financial security of employees while ensuring the long-term stability of the organisations they serve - building enduring and successful partnerships.

At NMG, our leadership and team recognise the privilege and trust placed in us to safeguard our clients' financial wellbeing. We're proud to be the trusted advisors of over 50 blue-chip South African companies, guiding their strategies with insights that inspire confidence and results.

WHY JOIN NMG?

• Reputation with Purpose:
  We're not just participating in conversations about employee wellness—we're shaping the future of it.
• A Platform for Innovation:
  You'll help design and deliver a new model for employer impact in a fast-evolving landscape.
• High-Performance Culture:
  Competitive base compensation with substantial upside potential aligned to your success.
• Meaningful Work:
  Make a tangible difference in the lives of employees facing real-life challenges, from financial stress and debt to healthcare and legacy planning.

Job Description
Dear Future Strategic Client Solutions Lead,

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage and strong ethics. Innovative ideas, it's the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa's number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

This role entails liaising closely with clients to influence and enable them to derive optimal benefit from the full functionality of solutions suite.

Are You Someone Who Can

• Understand the client or potential client's business processes system requirements banking needs and key strategy.
• Perform a needs analysis be the client interface and facilitate client workshops.
• Understand traditional and nontraditional competitor offerings and strategies.
• Understand international best practices and behavioural trends in corporate.
• Understand the assigned market sector and segment
• Ensure you are act as the Coverage go to person for the product/s you are responsible for.
• Ensure you are understanding the following aspects of the product/s you look after functionality shortcomings benefits for clients' operational support processes and the new product pipeline development.
• Provide detailed client requirements to the product houses.
• Ensure that marketing collateral is up to date and available for all to use brochures MS Word content and PowerPoint slides.
• Design the implementation plan and coordinate the rollout of the plan with the client BU specialists and Service Managers.
• Manage the solution design client engagement and client interface using project management disciplines.
• Influence product development priorities based on strong business cases.
• Project manage the onboarding of clients using the complex solutions in conjunction with the relationship product and service teams.
• Design the implementation plan and coordinate the rollout of the plan with the client BU specialists and Service Managers.
• Respond to complex solicited and unsolicited requests for proposals (RFPs) and proposals using professional high-quality presentations and documentations.
• Collate client presentations generic proposals and tender specific responses.
• Coordinate stakeholder engagement to solicit content and input.
• Be the liaison between legal compliance and pricing.
• Create end-to-end value propositions that include current and new product and solution sets pricing service and channel delivery model that meet current and anticipated future client needs.
• Provide input and guidance on pricing as part of the solution.
• Understand the new product commercialisation roadmap and strategic innovations taking place across the bank.
• Design integrated and bank wide solutions that apply hook and honeypot thinking and achieve increased market share of wallet and revenue diversification.

You Will Be An Ideal Candidate If You

• have a Bachelor of Commerce in Business Management/Finance. A Bachelor of Commerce with Honours in Business Management/Finance will be advantageous.
• have 5 to 10 years' experience in Client Solutioning and Product

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

Are you interested to take the step? We look forward to engaging with you further. Apply now

*Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. *
23/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Description

Dear Future Strategic Client Solutions Lead,

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage and strong ethics. Innovative ideas, it's the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa's number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

This role entails liaising closely with clients to influence and enable them to derive optimal benefit from the full functionality of solutions suite.

Are You Someone Who Can:

• Understand the client or potential client's business processes system requirements banking needs and key strategy.
• Perform a needs analysis be the client interface and facilitate client workshops.
• Understand traditional and nontraditional competitor offerings and strategies.
• Understand international best practices and behavioural trends in corporate.
• Understand the assigned market sector and segment
• Ensure you are act as the Coverage go to person for the product/s you are responsible for.
• Ensure you are understanding the following aspects of the product/s you look after functionality shortcomings benefits for clients' operational support processes and the new product pipeline development.
• Provide detailed client requirements to the product houses.
• Ensure that marketing collateral is up to date and available for all to use brochures MS Word content and PowerPoint slides.
• Design the implementation plan and coordinate the rollout of the plan with the client BU specialists and Service Managers.
• Manage the solution design client engagement and client interface using project management disciplines.
• Influence product development priorities based on strong business cases.
• Project manage the onboarding of clients using the complex solutions in conjunction with the relationship product and service teams.
• Design the implementation plan and coordinate the rollout of the plan with the client BU specialists and Service Managers.
• Respond to complex solicited and unsolicited requests for proposals (RFPs) and proposals using professional high-quality presentations and documentations.
• Collate client presentations generic proposals and tender specific responses.
• Coordinate stakeholder engagement to solicit content and input.
• Be the liaison between legal compliance and pricing.
• Create end-to-end value propositions that include current and new product and solution sets pricing service and channel delivery model that meet current and anticipated future client needs.
• Provide input and guidance on pricing as part of the solution.
• Understand the new product commercialisation roadmap and strategic innovations taking place across the bank.
• Design integrated and bank wide solutions that apply hook and honeypot thinking and achieve increased market share of wallet and revenue diversification.

You Will Be An Ideal Candidate If You:

• have a Bachelor of Commerce in Business Management/Finance. A Bachelor of Commerce with Honours in Business Management/Finance will be advantageous.
• have 5 to 10 years' experience in Client Solutioning and Product

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

Are you interested to take the step? We look forward to engaging with you further. Apply now

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

23/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

FactSet creates flexible, open data and software solutions for over 170,000 investment professionals around the world, providing instant anytime, anywhere access to financial data and analytics that investors use to make key investment decisions.

*Your Impact: *
FactSet's Client Solutions Internship Program introduces you to FactSet's solutions, clients, industry, and multiple teams within our client-facing and sales organization. You will begin your internship with a comprehensive training followed by a program that offers unique opportunities to contribute to our clients through assisting account teams with client projects, directly engaging with clients via phone or client visits, and developing creative solutions to our clients' greatest challenges.

*What You'll Do: *
During our 20-week long (February to July) paid internship, you will:

• Shadow account teams to learn about different client-facing groups, client types, and our service model
• Assist account teams with different client projects, new user trainings, and strategic initiatives
• Observe Global Sales and Client Solutions professionals as they provide our industry-leading support by phone and through on-site client visits
• Expand your knowledge of our client base and financial markets through a series of learning activities, mock demos, and client interactions
• Complete large-scale independent projects and present your findings to the senior management team

*What We're Looking For: *
Client Solutions Interns have a strong interest in Finance and/or FinTech, client centric mindset, and desire to collaborate across teams to create unique and innovative solutions.

Other Experience:

• Experience or desire to be client facing in a support role
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to build relationships and work on teams
• Proficiency at learning and using new technology
• Strong knowledge of Microsoft Office with Excel skills
• Final year Master's students (with graduation before June 2026) or recent graduates from a STEM degree

*What's In It For You: *

• Opportunity to join a growing firm with a proven track record of success for over 40 years
• An immersive training program that combines classroom sessions with hands-on learning and equips you with necessary skills to be a successful intern
• Opportunities to meet members of the executive team through our global speaker series and social events
• A mentor to provide guidance, answer questions, and help you build valuable connections
• An option to participate in our Student Ambassador Program to help foster a relationship between FactSet and your school while remaining engaged with the company and our products
• A social community dedicated to volunteerism, intramural sports, and team-building events
• An introduction to our Business resource groups designed to cultivate an inclusive environment for all

Company Overview:
FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities. As a publicly traded company (NYSE:FDS | NASDAQ:FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 170,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify.
*Company Overview: *
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at  and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take our 30 years' experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world's best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand's reward programmes and loyalty initiatives.

Purpose of the job

To handle all complaints received in accordance within the business and if you can, regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure. To Manage all escalated cases to completion.

Key Responsibilities

• To respond to all escalated complaints received from end consumers of Priority Pass, LoungeKey, Mastercard Airport Experiences, LoungeKey Pass and Lounge Pass via our Customer Service Team customers, meeting our obligations as a company and our governing regulations.

• To adhere to all company protocols and procedures

• To adhere to agreed internal complaint handling policies as well as ADR rules and regulations.
• To carryout full thorough and fair investigations of all complaints received.
• Manage own workloads in a smart and effective way.

• Highlight any customer experience or TCF issues whilst carrying out investigations with a view to preventing future complaints.

• To keep accurate and detailed records of all complaints, on Freshdesk, following correct company procedure to provide Root Cause analysis and reporting .

• To keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest complaint policy changes.

• Escalate training and competency issues to the Head of Consumer Operations and relevant Contact Centre operations leads.

• To manage the ADR process, oversee all ADR files and decisions, build a library of ADR outcomes and attend meetings where required to support decisions and outcomes made.
• To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant.
• To manage and be responsible for any Compensation payments and managing the log and finance for these payments
• To Manage all GDPR requests and log for the Travel Experience customers, reporting into Data Protection team. To provide feedback and guidance to the Customer Services team on complaints, and provide support to trainers if needed Performance Measures
• Ensure all customer communications are processed accurately and within defined timelines.
• Maintain accuracy in claims assessment and processing.
• Deliver high-quality customer service, both internally and externally.
• Stay knowledgeable about policy wording, insurer approaches, and pragmatic decision-making in claims.

· Demonstrate the ability to work effectively under pressure. · Foster a positive team spirit and collaborative working environment.

• Ensure inbound Travel Insurance sales calls are handled professionally, meeting quality and conversion targets.
• Accurately process mid-term adjustments and customer service requests, ensuring customer satisfaction and compliance.

Knowledge, person specification, skills and experience required

• Knowledge and understanding of complaint handling and ADR (Essential).
• Excellent verbal and written communication skills (Essential).
• Knowledge of the Travel Experience products and Customers (Desirable)
• Excellent customer service skills (Essential).
• Confident in dealing with deadlines and delivering to targets and objectives.
• Knowledge and Understanding of the GDPR regulations and rules (Essential)
• Knowledge of Travel and appropriate Systems (Desirable)
• Attention to detail with good time management.
• Computer literate.
• Adaptable to change and flexibility to deal with any tasks as required and a good team worker

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Job Title:

Customer Relations Assistant

Position Overview:

We are seeking a highly organised and articulate individual to join a globally active organisation with its roots in Europe and a growing footprint in Southern Africa. This junior to mid-level role will be the first Customer Relations team member based in the Johannesburg office. You will report remotely to a Team Manager based in Zurich and collaborate with a small international team dedicated to client experience and communication excellence.

This is not a sales or business development role. You will primarily be handling inbound client communication, mostly via email, with a strong focus on clear, concise, and strategically aligned responses. The ideal candidate will be proactive, adaptable, and capable of working independently, while coordinating closely with colleagues across departments and time zones.

In addition to customer interaction, the role includes contributing to the company's growing communications and content function. You will assist with updating web content, coordinating digital presence, supporting the preparation of press materials, and shaping a consistent tone for the brand across platforms.

Key Responsibilities:

• Respond promptly and professionally to customer enquiries via email
• Manage expectations and maintain high client satisfaction
• Liaise internally to resolve customer requests and ensure smooth communication flow
• Maintain and update onboarding guides, FAQs, and internal reference documents
• Build and maintain accurate distribution lists
• Support the launch of a digital and social media presence for the company
• Update website content regularly in collaboration with management
• Assist with the scheduling and preparation of client business review meetings

Essential Skills & Attributes:

• Sharp attention to detail and a methodical approach
• Strong written and verbal communication across all levels
• Customer-centric, with the ability to anticipate needs and resolve queries with care
• Confident working independently while collaborating across functions
• Assertive yet respectful in tone and delivery
• Excellent time management and organisational skills
• Proactive mindset with the ability to suggest improvements and pre-empt issues
• Professional written English and adaptability in tone depending on the audience

This role offers the opportunity to be part of a close-knit international team, contribute to a growing local presence, and help shape how the brand is experienced by its customers around the world

Job Type: Full-time

Pay: From R25 000,00 per month

Ability to commute/relocate:

• Sandton, Gauteng 2196: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Digital Marketing: 2 years (Required)

Language:

• English 1st (Required)

Work Location: In person

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven CUSTOMER RELATIONS MANAGER to join a team based at our Cape Town Offices. This role reports directly to Managing Executive, in the Cleaning Business Unit.

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven CUSTOMER RELATIONS MANAGER to join a team based at our Cape Town Offices. This role reports directly to Managing Executive, in the Cleaning Business Unit.

• Matric
• Diploma in business management or equivalent
• Minimum of 5 years' relevant experience in customer relationship management in Contract Cleaning or related service industry
• At least 2 years managing a team of customer relationship managers
• Strong business acumen (numerically strong)
• Good project management Skills
• Own Vehicle and valid driver's licence
• Display exceptionally high service and quality standards
• An innovative approach to problem-solving and strong analytical skills
• Advanced Microsoft skills must be competent in Microsoft Word, Excel, PowerPoint and Outlook

Manage Top 20 existing customers relationships within SLA

Timeously attend to notifications of termination and make every effort to retain the customer

Work with Sales on re-bidding on existing customers to retain

Negotiating and implementing price increases for top 20 customers nationally

Analyse profitability of key customers and manage those relationships within the SLA

Debtors management of top 20 customers, together with the Regional Manager engage with customer to resolve account queries

Identify and work with Sales to develop all sales opportunities in existing customer base

Cross BU engagement and collaboration within the Servest eco system

Build and manage a team of Customer Relationship consultants to deliver the retention strategy through them

Team skills development and support