6,468 Client Retention jobs in South Africa

• Primary objective is to generate New Business for the Company (both Facultative & Treaty).
• You will oversee the facultative business
• Ongoing Client Servicing & Entertainment
• Assist with client relationships and retention
• You will be part of the management Team (Manco) and included in the monthly management meetings, where you will be required to add value to the company and management team
• Maintain Calendar & Client Database/s
• Develop & Maintain Relationships with both Clients & Reinsurers
• Gather Information from Clients & Reinsurers for Renewal Negotiations and assist in the renewal process
• Provide Training to Clients/Staff as necessary
• Keep Accurate Records
• Maintain Files & Filing
• Accurately Record Written & Verbal Correspondence with Clients & Reinsurers
• Assist Clients & Reinsurers with their Queries
• Annual budgeting will be required by yourself
• Assist with Presentations & Reports
• Assist clients with their Reinsurance Program analysis
• Handle & Finalize Renewals
• Preparation of Placing Slips, Cover Notes & Wordings with assistance from our Broker support team
• Marketing & Networking with New, Existing & Potential Clients
• Assist with Research on New Clients
• Assist with Research on New Products
• Continually Seek Opportunities in Order to Secure New Business
• Annual budgeting for income / expenses / travel
• Travel to territories where the Company wishes to conduct business, and service and entertain both clients and markets accordingly
• Commission incentives will be firmed up on arrival
• Additional responsibilities will be agreed and discuss with yourself either prior to or after your arrival

Cape Town, South Africa | Posted on 07/08/2025

Inospace is a leading owner and operator of serviced logistics parks. We have established ourselves as a leader in providing a network of innovative spaces and solutions. With logistics solutions, fulfilment centres, on-site facilities and value-added services, Inospace addresses entrepreneurs' most critical challenges when managing and growing their businesses

We’re looking for a dynamic, client-obsessed professional to lead ourretention and lease renewals function across our Cape Town business parks.

AtInospace , we don’t just lease space—we build communities. Your job? Keep those communities thriving by ensuring our clients stay, grow, and succeed with us.

Key Responsibilities

Own client relationships : Be the trusted point of contact for existing clients—understand their business, solve their issues, and support their growth.

Lead the renewals engine : Track lease expiries, negotiate extensions, and maintain high occupancy across our parks.

Enhance client satisfaction : Act fast on service issues, coordinate with ops/finance/facilities, and keep things seamless behind the scenes.

Activate the community : Collaborate with our marketing and park teams to build events and initiatives that drive engagement.

Keep us informed : Maintain up-to-date renewal dashboards, client feedback logs, and key retention reports.

5+ years in thecommercial or industrial property sector

Proven ability to managerenewals, retention, and client satisfaction KPIs

A calm, solutions-oriented style when things get busy or clients escalate

Exceptional attention to detail and strong administrative skills

Experience working with property management systems (e.g. MDA) and Excel

A hands-on, entrepreneurial mindset—you get things done

Must be South African citizen

Reliable transport and valid drivers license

Willing to be office base with site visit as requirement

Overview

Our Scrums.com (formerly SovTech) Story: we believe the future of software lies in the talent, innovation, and creativity found on the African continent. We have been pioneering world-class software development for a global audience for over a decade. Scrums.com is now grown to more than 350 AI-powered software engineering experts, building world-class platforms for growing businesses across four cities on three continents. We are committed to growing Africa's tech ecosystems and believe in the future of African tech talent and its impact on scaling global companies.

Accelerating business growth with expert tech talent

Trusted by 400+ companies, Scrums.com helps businesses scale with a cloud-based engineering subscription platform, offering consistent, cost-effective AI-powered experts, teams, and reliable developer analytics.

Our culture is underpinned by 8 core values.

Earth’s leading software company from Africa—thats where we’re going.

Be part of a dynamic, people-first team that’s showcasing and advancing Africa’s tech landscape on a global scale. At Scrums.com, we celebrate individuality, empower decision-making, and create meaningful experiences. Together, we’re driving innovation and building exceptional teams. Embrace our African Talent Footprint, Flexibility, and Autonomy.

Role: Client Partner at Scrums.com. Your mission is to retain and grow client relationships by protecting Monthly Recurring Revenue (MRR). You’ll be the primary relationship owner, ensuring our SaaS clients see measurable value, remain satisfied, and renew and expand their partnerships. This role is 100% focused on retention; compensation is based on keeping and growing our client base, not on new business. Experience in SaaS customer success and a passion for building long-term relationships will shape our clients’ success and Scrums.com’s growth.

1. 1. Client Relationship Management

   • Build and maintain strong, executive-level relationships.
   • Act as a trusted advisor, deeply understanding client objectives, challenges, and priorities.
   • Proactively address concerns to ensure satisfaction and long-term loyalty.

2. 2. Performance Monitoring & Review

   • Conduct Quarterly Business Reviews (QBRs) for all accounts.
   • Analyze ROI, product usage, and success metrics.
   • Track client objectives and close the loop with continuous feedback.

3. 3. Client Analytics & Insights

   • Monitor Scrums.com usage patterns, health scores, and satisfaction data.
   • Identify at-risk accounts and implement action plans to reduce churn.
   • Provide data-driven recommendations to enhance client outcomes.

4. 4. Renewal Management

   • Develop renewal strategies 120+ days before expiration.
   • Mitigate risks and resolve issues early to secure seamless renewals.
   • Collaborate internally to prevent service or subscription interruptions.

5. 5. Revenue Expansion (Secondary to Retention)

   • Identify upsell and cross-sell opportunities through trust-based relationships.
   • Use NPS, client success milestones, and account reviews as triggers for expansion.

6. 6. Internal Collaboration

   • Partner with Product, Finance, Staffing, and Marketing teams to solve client needs.
   • Advocate for client requirements internally to improve offerings.
   • Keep client data accurate and complete in HubSpot & ClickUp (mission-critical).

• HubSpot — Source of truth for client data, active subscriptions, renewals, NPS.
• ClickUp — Knowledge base, subscription changes, project operations.
• Scrums.com Platform — Client delivery visibility and account management.

Your success will be measured by retention-driven outcomes only:

• MRR Retention Rate (NRR target: > 80%)
• Renewal Rate (percentage of contracts renewed on time)
• Churn Reduction
• NPS & Client Health Scores
• Accuracy of Client Data in HubSpot

• 2–4+ years of Customer Success / Account Management experience in a SaaS business.
• Strong organisational skills and administrative accuracy (HubSpot, contracts, data management).
• Passion for customer success and retention, not new business hunting.
• Commercial acumen with ability to spot opportunities for expansion while prioritising retention.
• Excellent communication, relationship-building, and problem-solving skills.

We’re building the world’s first Software Engineering Orchestration Platform (SEOP) to help engineering leaders deliver software faster, smarter, and at scale. By joining as a Client Partner, you’ll be at the heart of our mission, ensuring clients succeed and remain long-term partners. This is a career-defining opportunity for someone who wants to specialise in SaaS retention, client partnerships, and enterprise success.

Company Description

At Bsure Insurance Advisors, we redefine insurance with our expertise in tailored solutions. By leveraging in-house technology and collaborating with South Africa's top insurers, we offer efficient and unbiased options for motor, home, portable, recreational, and business insurance. We are devoted to providing transparent, comprehensive information and exceptional service, empowering clients to make confident decisions that suit their unique insurance requirements. Embrace insurance that's expertly crafted for you.

Role Description

This is a full-time on-site role, located in Bedfordview, for an Insurance Advisor specializing in Client Services, Retention, Marketing, and Reinstatements. The Insurance Advisor will be responsible for advising clients on insurance products, handling customer inquiries, managing policy renewals, developing and maintaining client relationships, and conducting marketing activities to enhance client retention. Day-to-day tasks also include processing reinstatements and ensuring that all client interactions are handled professionally and efficiently.

Qualifications

• Skills in Insurance and Finance
• Experience in Consulting and Customer Service
• Strong Communication skills
• Ability to work independently and as part of a team
• Excellent organizational and time management skills
• Previous experience in the insurance industry is a plus
• Relevant certifications or a degree in Finance, Business, or a related field is preferred

Company: Design Dynasty

Location: Johannesburg (Remote, South Africa)

Job Description

Design Dynasty is looking for a motivated Business Development / Lead Generation Intern to support client acquisition and digital marketing efforts. This is a 3-month remote internship designed for junior candidates eager to build knowledge in business development, lead generation, and online advertising.

Responsibilities

• Research and identify potential client opportunities using LinkedIn, Google, and business directories.
• Build and maintain prospect lists; perform outreach via email, LinkedIn, and phone calls.
• Assist with launching and monitoring basic online ad campaigns (Google Ads, Facebook/Instagram Ads).
• Support digital marketing initiatives by creating outreach content, tracking engagement, and analyzing results.
• Help schedule meetings and keep accurate outreach records.
• Collaborate with the team to improve sales and marketing strategies based on results.

Skills & Requirements

• Strong written and verbal communication skills in English.
• Basic knowledge of social media platforms (LinkedIn, Instagram, Facebook) and online ad tools such as Google Ads and Facebook Business Suite.
• Organized, proactive, fast learner who can manage multiple tasks independently.
• Familiarity with spreadsheet software (Excel, Google Sheets) is preferred.
• Own laptop/computer with a stable internet connection of at least 30 Mbps up and down.
• Able to work 5 days a week (Monday to Friday), GMT+2 timezone (Johannesburg hours). Saturday and Sunday off.
• Flexible to work during any shift or time of day that suits your schedule.

Desired/Bonus Skills

• Knowledge of running or supporting online ad campaigns at any level (academic, personal project, or internship).
• Familiarity with lead generation funnels, digital analytics, and market research.
• Previous involvement in cold outreach or sales campaigns is a plus but not required.

Please note:

This is an unpaid internship designed to provide valuable real-world knowledge in business development, lead generation, and digital marketing. While this internship does not offer monetary compensation, outstanding performance and dedication can lead to a permanent position with Design Dynasty. We are committed to supporting our interns' growth and career advancement, and exceptional contributors will have the opportunity to join our team full-time.

Additionally,

if you successfully bring in significant clients, you may be eligible for commission-based earnings tied directly to those clients.

Gain hands-on experience with real B2B outreach, digital ad campaigns, and client acquisition strategies while working flexibly from your chosen time or shift.

We are seeking a Business Development & Events Specialist to drive strategic outreach, strengthen client engagement, and maximize brand visibility through partnerships and events. The role focuses on pipeline growth, stakeholder engagement, and execution of targeted business development initiatives.

Key Responsibilities:

• Identify, prospect, and engage potential clients, partners, and sponsors.
• Build and manage a pipeline of business opportunities through outbound outreach and networking.
• Plan, coordinate, and execute events, conferences, and industry activations to drive brand engagement.
• Develop pitch materials, proposals, and presentations to secure partnerships.
• Maintain and grow long-term relationships with key stakeholders, associations, and vendors.
• Track performance metrics across outreach campaigns and event ROI.
• Collaborate with marketing, sales, and operations to align business development with overall growth objectives.

Requirements:

• Bachelor's degree in Marketing, Business, Communications, or related field.
• 2–4 years' experience in business development, partnerships, events, or client-facing roles.
• Strong networking skills with ability to build meaningful relationships.
• Proven success in driving lead generation and closing partnership opportunities.
• Excellent communication, negotiation, and presentation skills.
• Highly organized with experience managing multiple projects and deadlines.
• Willingness to travel and attend industry events when required.

Preferred Skills:

• Experience in B2B business development and event sponsorship sales.
• Familiarity with CRM tools (HubSpot, Salesforce, or similar).
• Knowledge of event production and logistics.

Purpose of the Role

The Business Development & Engagement Manager is responsible for identifying, developing, and managing new business opportunities while building strong client relationships in a call center environment. The role focuses on sales growth, stakeholder engagement, and strategic partnerships, ensuring revenue targets are met while enhancing the call center's reputation and market presence.

Key Responsibilities

• Drive new business development by identifying and pursuing sales opportunities in line with company growth objectives.
• Build, manage, and maintain strong relationships with corporate clients, stakeholders, and decision-makers.
• Develop and implement engagement initiatives that promote the call center's services and strengthen client partnerships.
• Collaborate with Operations, Training, HR, and Marketing teams to ensure successful execution of sales and engagement strategies.
• Conduct client meetings, presentations, and contract negotiations to secure new business and strengthen existing accounts.
• Monitor call center sales performance, analyzing pipeline conversion rates, campaign effectiveness, and revenue trends.
• Report regularly to senior management and Exco on business development progress, engagement initiatives, and key development areas.
• Represent the call center at industry events, networking forums, and corporate engagements to enhance brand visibility.
• Identify opportunities for process improvements, partnerships, and value-added services to grow client satisfaction and retention.

Qualifications and Experience

• Bachelor's degree in Business, Marketing, Sales, or related field (preferred).
• 2–5 years' experience in sales, business development, or account management, ideally within a call center/BPO environment.
• Proven track record of achieving and exceeding revenue targets.
• Strong experience in stakeholder engagement and corporate relationship management.
• Knowledge of call center sales processes, lead generation, and client onboarding.
• Excellent communication, presentation, and negotiation skills.

Skills and Competencies

• Sales and business development expertise.
• Strong stakeholder and client relationship management.
• Strategic thinking and execution.
• Call center sales process knowledge.
• Negotiation and closing skills.
• Data-driven decision-making and reporting.
• Cross-functional collaboration.
• Excellent organizational and time management skills.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

About our client:
With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of investing with care and seeks out top achievers who are looking to redefine and shape the future of the investment industry. Our client holds a firm belief that their work goes beyond financial gains and numbers, recognising the impact of their actions on the lives and futures of those they serve. With a specialised focus on emerging markets and a passion for Africa and China, our client offers independent advice, analysis, and reporting services to a diverse range of asset owners, investment managers, hedge funds, private equity firms, service providers, and brokers.

What you will be doing:

• Support the acquisition of new clients by preparing pitches, managing RFPs, and drafting proposals. Build and maintain strong relationships with existing clients and key stakeholders (e.g., Trustees, Asset Managers).
• Develop business strategies, manage projects, and implement a practice development framework to identify new business opportunities and contribute to business growth.
• Coordinate client onboarding and act as a liaison between senior analysts and clients to ensure a smooth transition.
• Ensure all marketing materials, presentations, and client communications are professional, accurate, and of high quality.
• Perform regular industry and competitor analysis to maintain a comprehensive understanding of the market.
• Prepare and compile due diligence documents, contracts, and pricing, ensuring all business development activities adhere to the practice development framework.
• Manage and maintain the Analytics BD content in Content Chooser, including the directories, and research topical subjects for thought leadership events.
• Assist with administrative duties, including the compilation, printing, and delivery of sales and marketing materials.

What our client is looking for:

• A relevant degree would be beneficial (Finance, Mathematics, Statistics, etc.)
• A minimum of 2 - 4 years of relevant experience, with excellent English writing and editing skills.
• Proficient in Microsoft applications, including Teams, Word, Excel, PowerPoint, SharePoint, and Dynamics Sales.
• Skilled in internet research and data mining of industry-related sources.
• Highly organized, a strong team player, and possesses good attention to detail.
• Strong project management and prioritization skills.

Job ID:

• J

For a more comprehensive list of opportunities that we have on offer, do visit our website -

Requirements

Investment, emerging markets, client acquisition, relationship management, business development, financial services.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As Business Development Analyst you will be part of a multi-disciplinary team responsible for searching, identifying, structuring, developing, and monitoring partnerships, alliances with players of the payment ecosystem of the South Africa region.

The role also includes:

• Provide support to the South Africa Head of Cluster to develop and maintain the relationship between Visa and its partners/members
• Contribute to the development, production and implementation of initiatives outlined in Countries plans
• Build and update on a monthly basis a complete Business Intelligence tool gathering all information with regards to Macro Economics data, Issuing & Acquiring activities of Visa clients / Market but also competition
• Work on member queries and issues, and provide timely and efficient solution
• Ensure Members compliance to service levels, integrity of service records and efficient resolution of complaints
• Identify key opportunities within market, size/provide analysis, and business case to address
• Central communication point for all clients in Market
• Extract, Provide and Supervise periodical financial & business reports (Weekly/Monthly or quarterly) as agreed with the Head of Cluster.
• Markets sales visits if needed (Across the cluster)
• On Demand update and MVP plans for clients
• Liaise with relevant Visa Departments to share member priorities & ensure business outcomes are met
• Co-ordinate with other Visa departments to successfully implement the country plans.
• Work closely with other Visa functional teams and have a good understanding of Visa solutions
• Complete ad hoc project/research and presentation work and other relevant initiatives as requested by the management
• Contribute to development, production and implementation of initiatives outlined in Country plans
• Provide if needed support to the different business development managers and above in processing the administrative part of different business-related topics (Licensing, Account receivable, etc…)
• Follow up on Execution plans to ensure an efficient Time To Market
• Manage internal Sales MIS reporting processes and requirements such as MS Dynamics, Bi-weekly Pipeline reports, ad-hoc client performance reports used by Management to run the sales team effectively

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Experience in the Banking / Financial Services sector, card payment experience preferable

• Knowledge of Mobile Financial Services

• Superior powerpoint and skills

• Skills in marketing is a plus

• Knowledge of the regional regulations is a plus

• Negotiation skills leading to timely and acceptable resolutions

• Client relationship and management skills

• Leadership skills

• Very comfortable with numbers and a strong ability to do analysis

• Solid interpersonal skills and working with cross functional teams

• Exceptional verbal and written communication skills - Development and preparation of executive level briefs

• Self-directed and motivated

• Able to work with little management oversight

• Well-structured and organized person

• Execution & result driven person

• Strategic management and creative thinking

• Analytical in thought processes

• Required sales and industry experience

• Knowledge and understanding of banking operations and/ or payment schemes

• Being very comfortable with numbers, financial analysis, Excel, PowerPoint, and other Microsoft Office tools will be required

Basic Qualifications

• Bachelors in Business/ Finance / IT or related field

• Bilingual: English & French

Preferred Qualifications

• 3-5 years of experience

• Business experience including sales, Finance and/or relationship management

• Willingness to learn and execute effectives sales strategies for new payment solutions and services

• Card Issuing/Acquiring experience is beneficial. Exposure to servicing Financial Institution/MNOs in these areas is a plus

• Availability to travel

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.