1,216 Client Liaison jobs in South Africa

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Role Overview:

The position of Client Liaison Officer is based in a call centre environment and requires flexibility to work rotating shifts including evenings, weekends, and public holidays.

The nature of this role involves conforming to call centre conditions and structures.

Hours: This position requires flexibility in working hours as schedules may vary to meet operational needs.

• Telephonic contact with clients to assess their needs, capturing data and referring on where required.
• Data Corrections including data filtering and clean up where necessary.
• Entering of cases on the Lyra database.
• Project coordination and maintenance.
• General administration as required by the National Support Centre Manager.
• Allocation of work to different sections within the National Support Centre.
• Conduct Client Satisfaction surveys where applicable.
• Initiate outbound calls to clients to arrange referrals where required.

• Matric.
• At least 1 year call centre experience.
• Experience in an EAP environment is desirable.

• Excellent telephonic communication Skills.
• Excellent customer service skills
• Ability to work in a high pressure environment.
• Friendly and caring.
• Proficient in all Google Suite applications.
• Excellent administrative skills.
• Goal orientated.
• Self-driven & Proactive.
• Good time management.
• Fluent in English and an African language (or other SA language).

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not "sell" or "share" personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Client Liaison Officer

Johannesburg, South Africa | Full-time

At Sourcefin, we don't just provide funding. We help South African SMMEs thrive. As a Client Liaison Officer, you'll be the face of that promise, guiding new clients through onboarding, ensuring they're supported at every step, and helping identify opportunities for long-term success.

You'll manage the full client experience from first contact through to activation, serving as the bridge between clients and our teams. If you're driven, great with people, and passionate about building trust and efficiency into every interaction, we'd love to meet you.

Sales & Growth

• Guide new clients through Sourcefin's product suite with tailored recommendations
• Own the full onboarding process in HubSpot — from first touch to conversion
• Identify upsell and cross-sell opportunities
• Work with internal teams to speed up conversion and ensure client needs are met
• Represent Sourcefin at select external events and PR opportunities

Customer Experience & Retention

• Proactively flag and resolve roadblocks before they impact the client
• Conduct check-ins and follow-ups to ensure satisfaction post-onboarding
• Track and improve key moments in the client journey

Compliance Support

• Support clients with compliance and regulatory documentation
• Liaise internally to keep clients informed and supported through the deal process
• Provide frictionless service through all regulatory and onboarding milestones

• 2+ years in client onboarding, customer success, or account management (preferably FinTech or financial services)
• Experienced in HubSpot CRM and confident in managing automation, reporting, and pipeline workflows
• Exceptional verbal communication and relationship-building skills
• Comfortable handling objections and guiding conversations to conversion outcomes
• Self-starter who thrives in fast-paced, growing environments

• You'll shape the experience of every new client and ensure they succeed
• We offer a close-knit, high-performance culture where feedback is direct, and growth is constant
• Competitive compensation, medical aid contributions, access to mental wellness support via October Health, and subsidised healthy meals from Olive & Plate

If you're client-obsessed, CRM-savvy, and thrive on making onboarding smooth and human — apply now.

Key Responsibilities:

Business Development & Strategic Growth:

• Enhance company's presence in the market by identifying new business opportunities and expanding existing accounts.

• Establish and implement strategic organizational objectives by developing key client relationships and identifying business prospects.

Contractor Care and Employee Engagement:

• Coordinate end-to-end onboarding processes for all new contractors working with HR Department to onboard the contracting staff.

• Maintain consistent communication with all contractors and conduct regular one-on-one meetings to monitor performance standards and address concerns.

• Manage and report on Key Performance Areas (KPAs) and Key Performance Indicators (KPIs).

• Oversee fixed-term contractors at various client locations to ensure optimal service delivery and performance.

• Foster strong employee relations and resolve workplace conflicts.

• Handle disciplinary actions and employee concerns with discretion and compliance.

• Ensure complete workforce oversight, including timesheet approvals and leave coordination.

Customer Engagement and Account Management:

• Serve as the primary liaison between external fixed-term contractors and the customer reporting line on-site, ensuring clear communication and alignment.

• Cultivate and maintain long-standing, trust-based relationships with key customer stakeholders to enhance service delivery and partnership value.

• Deliver regular and proactive communication to clients regarding recruitment progress, potential challenges, workforce planning, and the seamless onboarding of new team members.

• Collaborate closely with Account Executives to identify, pursue, and secure new growth opportunities within existing accounts.

• Manage a portfolio of client relationships concurrently, ensuring high levels of customer satisfaction, responsiveness, and service quality.

• Effectively address and resolve contractor or team performance issues through prompt intervention, clear communication, and alignment with client expectations.

• Oversee the implementation and compliance of all contractual agreements to ensure alignment with both client expectations and internal governance.

Commercial Operations & Contract Governance:

• Ensure all engagements align with the organisation's profitability targets and service delivery standards.

• Manage the end-to-end approval process for client documentation, including Statements of Work, Purchase Orders, contracts, and approved timesheets.

• Oversee monthly billing cycles and invoicing activities to ensure accuracy and compliance with agreed client payment terms.

• Monitor invoice processing and follow up on outstanding payments to ensure timely collection.

• Coordinate internal approval workflows involving Finance, Commercial, HR, and Vetting teams to streamline execution and governance.

• Proactively communicate with clients regarding upcoming contract renewals, pricing reviews, and necessary adjustments.

• Prepare contractual documentation and ensure all agreements are reviewed and approved by Legal prior to execution.

Vacancy type: Permanent

Candidate must be based in Gauteng/Pretoria

Hybrid working model

Closing date: 06th of September 2025

Qualifications and Experience:

• Tertiary qualification with either a degree or three-year diploma is required.
• Minimum 8+ years' experience in a Contractor Management / Workforce Delivery role with the Software Development industry.
• Strong experience in client engagement, contract lifecycle management, and performance tracking.
• Managed an annual budget target in excess of R20 million per financial year.
• Certification in South African Labour law is recommended.
• Proven ability to manage multiple client portfolios and contractor teams.
• Strong track record in resolving team performance challenges, driving continuous improvement, and supporting strategic workforce objectives.
• Solid understanding of labour legislation, compliance requirements, and associated HR processes to ensure risk mitigation and lawful workforce practices.

Key Skills and Competencies:

• Strong stakeholder and contractor relationship management.
• Talent acquisition and onboarding expertise in the software development industry.
• Contract management and compliance knowledge.
• Excellent communication and negotiation skills.
• Financial oversight and administrative coordination.
• Problem-solving and conflict resolution capabilities.
• Strategic and results-driven mindset.
• People-focused and staff-centric approach, with a commitment to fostering positive employee experiences, engagement, and growth.

Closing Date

2025/10/20

Reference Number

WCG

Tracking Number

WCMD 87/2025

Job Title

Client Liaison Officer: Statutory Reporting and Stakeholder Relations (2 posts available), Ref No. WCMD 87/2025

Department

Western Cape Mobility Department

Salary level

7

Enquiries

Mr C Kriegler at

Job Type

Permanent

Location - Country

South Africa

Location - Province

Western Cape

Location - Town / City

Cape Town, CBD

Job Purpose

The Western Cape Mobility Department, Government Motor Transport (GMT) has an opportunity for a qualified and competent individual to provide best practice Client Liaison Services to Government Motor Transport and all user departments.

Minimum Requirements

An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification); A minimum of 1 year relevant experience in government motor transport operations/fleet management environment and client liaison activities; A valid (Code B or higher) driving licence. NB: People with disabilities that restrict driving abilities, but who have reasonable access to transport, may also apply.

Recommendation

None.

Key Performance Areas

Client support; Client provisioning services; Client relationship management; Client service delivery monitoring; Communication; Financial control.

Competencies

Knowledge of the following: Working procedures in terms of the working environment;Relevant policies, regulations, directives, procedures, acts and circulars.

Skills needed: Excellent client liaison skills; People centered approach/ customer first, Innovative and analytical thinking, Service and results orientated, Presentation skills, Computer Literacy, Able to work under pressure, Self-motivated to work independently, and to function in a team, Planning and organisational skills in order to work with stringent deadlines, Ability to interpret legislation, policies

and contracts, Written and verbal communication skills .

Remuneration

R R per annum (Salary level 7)

Note on remuneration in addition service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes

Shortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to do a practical and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to Contact the helpline at For all other queries relating to the position kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.