344 Client Interaction jobs in South Africa

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

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About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
  
  

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health stipend
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand
  
  

• Excellent English communication skills (both written and spoken)
• At least 1 year of customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner!)
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done
  
  

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa $600 - $800 1 week ago

Cape Town, Western Cape, South Africa ZAR15,000 - ZAR20,000 2 months ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

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• Recruit, train, and mentor a high-performing customer support team.
• Set clear performance expectations and conduct regular KPI evaluations.
• Foster a culture of accountability, learning, and customer-centricity while maintaining a positive team culture.
• Oversee day-to-day customer support operations, including queue management, SLAs, and ticket escalations.
• Oversee and maintain help desk systems and knowledge bases.
• Analyse support metrics and customer feedback to identify areas for improvement.
• Monitor and enhance support quality through audits, reviews, and coaching.
• Drive initiatives to improve customer satisfaction and first-contact resolution rates.
• Ensure complex or high-priority customer issues are owned and resolved.
• Work closely with Sales, Finance, and Customer Success teams to communicate customer issues and feedback.
• Coordinate with marketing and training teams to deliver support-related content (FAQs, tutorials, etc.).
• Identify opportunities for automation and process improvements to reduce response time and increase efficiency.
• Champion the use of AI, bots, or chat tools to enhance the support experience.
  
  
  

• 3-5+ years in a customer support leadership role, ideally in SaaS, tech, or service-based companies.
• Strong people management skills with a passion for coaching and team development.
• Strong understanding of customer support metrics and tools.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Calm and focused under pressure, especially in a fast-paced, tech-driven environment.
• Confident working independently, managing multiple projects and priorities.
• Passion for creating positive customer experiences.
• Experience with CRM/helpdesk software (ideally HubSpot) is a plus.
  

Jem City of Johannesburg, Gauteng, South Africa

Join to apply for the Customer Support Manager role at Jem

Jem City of Johannesburg, Gauteng, South Africa

Join to apply for the Customer Support Manager role at Jem

Lead a sharp, dedicated team and reimagine how customer support works in an AI-native company.

Jem is searching for a Customer Support Manager who can rethink what great support looks like and make it happen fast. You’ll lead a high-performing team, build automation into the way we work, and ensure every interaction (across calls, WhatsApp, and email) leaves customers feeling heard, valued, and supported.

Jem is one of South Africa’s fastest-growing startups, redefining HR, payroll, and benefits for deskless teams. Backed by top investors, we’re on a mission to give frontline workers access, dignity, and control over their working lives. We’re proudly AI-first, building smarter processes and automations to work faster, scale better, and have a bigger impact.

You’ll lead a team of six brilliant Jems across two functions. The Customer Support team includes a Customer Support Lead, two Customer Support Coordinators, and a Technical Solutions Manager. The Customer Data team includes a Customer Data Lead and one Customer Support Coordinator. You’ll report to our Head of Customer, Nonsuku, and collaborate with team members in both Johannesburg and Cape Town.

You’ll lead, coach, and grow a high-performing support team while building a culture that reflects Jem’s core principles: people matter, take ownership, and find solutions through AI and customer obsession. You’ll run daily stand-ups, regular check-ins, and performance reviews to keep the team aligned, motivated, and delivering at a high standard.

Operations & Quality

You’ll oversee daily operations across calls, WhatsApp, and email, managing SLAs for response and resolution times, staffing, and shift coverage. Every interaction should be professional, empathetic, and accurate, and you’ll monitor tone and sentiment through Freshworks to ensure quality stays high.

You’ll identify high-volume or repeat queries and design automation to reduce manual work. Working closely with Product and Engineering, you’ll improve self-service, implement smart routing, and test, refine, and optimise bot flows and automation rules to make support faster and more efficient.

You’ll act as the voice of the customer, capturing and routing feedback to the right teams. You’ll escalate edge cases with clear documentation, follow up after resolution, and track CSAT and NPS trends - turning insights into actions that improve satisfaction.

You’ll keep documentation clear and current, including escalation paths, shift handovers, and contact handling guides. Monthly reports on ticket volumes, channel mix, resolution times, and satisfaction trends will help you refine support strategy and plan resources effectively.

You’ll create training materials, lead onboarding for new hires, and keep the team updated on new features, tools, and workflows. Regular knowledge-sharing sessions will help continuously upskill the team and maintain a high standard of service.

3 to 5 years in customer support, including at least 1–2 years leading a team.

Experience with calls, WhatsApp, and email support, ideally via Freshworks or similar.

Skilled in SLA management, performance tracking, and escalations.

Strong automation mindset: templates, workflows, and contact deflection.Excellent coaching, communication, and feedback skills.

Confident using data to make operational decisions.

Continuous Learning: You’ll help shape how we build AI into our processes and automations, solving real problems for real people. We move fast, try new things, and share what we learn along the way.

Career Growth: Big ownership, visible impact, and the chance to grow with one of SA’s fastest-scaling startups.

Hybrid Work Culture: We have offices in Cape Town & Johannesburg, but we’d like someone based in our Johannesburg office (Glenadrienne, Sandton) at least three days a week.

Competitive Package: Competitive salary, benefits, and 22 days of annual leave.

We aim to move candidates through our interview process in no more than 10 working days. For this role, there are five steps:

CV Application & Video: Submit your CV, answer some questions, and record a short video answering a specific question so we can get to know you beyond your CV.

Technical Assessment: A 72-hour take-home task to understand how you think through problems and get a high-level view of your AI, automation, and leadership skills in the support space. (It won’t take you more than 1–2 hours to complete.)

Technical Interview: A 30-minute conversation with Nonsuku, your potential manager. She’ll explore your background in customer support, ask some technical questions, and give you the chance to ask your own.

In-Person Workshop: A collaborative session in our Johannesburg office with some of our team members. You’ll see our space, meet the team, and work through real scenarios so we can understand your teamwork, problem-solving, and collaboration style.

Founder Interview: A 45-minute session with Caroline van der Merwe, our co-founder and COO, to explore team fit and culture alignment.

Quick note on our process: We use AI alongside human reviewers to help us review applications quickly and fairly, but every decision to move forward is made by a real person. We’ll always communicate with you, even if the outcome is regret at any stage. “People matter” is one of our core principles, and we work hard to make sure that’s reflected in your hiring experience.

If you’re excited to shape the future of work, build smarter processes, and help support and develop the special team we have serving our customers at Jem, please apply below.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service

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Role Summary:

The Customer Support Agent is responsible for delivering high-quality support services to our customers through various communication channels. This role is crucial in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing product or service information. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
• Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
• Follow up on customer interactions to ensure issues are fully resolved.
• Document all customer interactions, issues, and resolutions in the company's CRM system.
• Stay updated on product information, policies, and processes to provide accurate assistance.
• Communicate any significant product or service changes to customers.
• Collaborate with other team members and departments to improve the overall customer experience.
• Share insights and feedback with the Customer Support Manager to help refine support processes and policies.

• Suggest improvements based on customer feedback and trends.

Essential Requirements:

• A minimum of National Senior Certificate NQF 4 or equivalent.
• 2-3 years of experience in a customer support or related role.
• Proficiency in using CRM systems and other customer support software.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle stressful situations and a fast paced environment.
• Good organizational skills and attention to detail.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work independently and as part of a team.
• Flexibility in adapting to evolving company products and new technologies.
• Proficiency in English.

Beneficial Requirements:

• Experience in Industrial Automation products.
• An electrical or mechatronics qualification.
• Experience with advanced troubleshooting and technical support.

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We seek a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure high customer satisfaction by delivering a positive and solution-driven approach.

• Proficient in spoken and written English; knowledge of additional languages is a plus.
• Credit and criminal clear.
• Matric / Grade 12 qualification.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Strong process, technical, and analytical skills.
• Ability to deliver results within defined timelines.
• Advanced Excel skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills and openness to input from team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours are 7am-4pm, 8am-5pm, or 9am-6pm, including selected Saturdays and public holidays.

Due to the high volume of CVs received, only shortlisted applicants will be contacted. If you do not receive communication within two weeks of submission, please note your application will not be considered.

Purpose of the Role

Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding sports betting experience.

This role offers the opportunity to engage with sports enthusiasts, share your expertise, and contribute to the success of our growing casino and sportsbook platform.

Responsibilities:

• Customer Assistance: Act as the primary point of contact for customers, assisting them with inquiries related to casino and sports betting, account management, wagering rules, promotions, and technical issues in a professional and friendly manner. This will be done in a variety of different mediums such as chat, email and calls.
• Query Resolution: Utilize your in-depth knowledge of casino and sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution and maintaining high customer satisfaction levels.
• Relationship Building: Build rapport and develop strong relationships with customers, creating a personalized experience and fostering loyalty by providing tailored service and highlighting exclusive offerings.
• Technical Support: Troubleshoot and resolve customer issues related to the sportsbook platform, mobile applications, and other digital tools, escalating complex technical problems to the appropriate teams while ensuring timely follow-up and updates to customers.
• Compliance and Security: Adhere to regulatory requirements and company policies, ensuring the integrity of sports betting operations and safeguarding customer information, while actively monitoring for any suspicious activities or fraudulent behavior.
• Product Knowledge: Stay updated with the latest casino and sports events, odds, betting markets, and industry developments, enabling you to provide accurate information, engage in sports-related conversations, and enhance the overall customer experience.
• Documentation and Reporting: Maintain comprehensive and accurate records of customer interactions, issues, and resolutions, contributing to the ongoing improvement of customer service processes, procedures, and knowledge base.
  

Requirements:

• Grade 12 or equivalent.
• Prior experience in customer service preferably in the online gambling industry.
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
• Outstanding interpersonal skills, with the ability to build rapport, empathize with customers, and deliver exceptional service.
• Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
• Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability.
• Ability to work 24/7 shifts, including evenings, weekends, and holidays.

Advantageous:

• Familiarity with sportsbook platforms, mobile applications, and related technologies.
• Passion for sports and strong knowledge of various sports, teams, and leagues.
  

Moonspin is committed to the transformation and redressing of past inequalities.Our employment equity goals will be considered in our selection process.

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a Customer Support Agent to join or team!

Are you the perfect candidate? Check here!

• You are fluent in English
• You have experience working with international customers
• You have fast typing skills in English
• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do’ attitude and you believe that ‘everything is possible’
• You can provide an outstanding quality service

So what is this role all about?

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

What’s being offered?

• A 5/2 working schedule - from 8am to 5pm with Mondays and Tuesdays as days off;
• REMOTE OPPORTUNITY to work full time;
• 7 wellness days per year (available immediately).
• 20 Vacation Days per year (available after 3 months of probation).
• $1000 USD reimbursement for workplace equipment (after 3 months probation).
• 50% reimbursement of eligible medical bills up to $1000 USD per calendar year (available after 3 months probation).

Sounds good? Join us now!