223 Client Coordination jobs in South Africa

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Account Management Overview

• Responsible for setting sales strategies related to customer accounts aligned with geography strategy and achieving sales goals that drive market share, volume, and revenue growth.
• Leads and manages existing customer relationships, identifying opportunities and customer needs.
• Partners with customers to deliver customized solutions and comprehensive consulting support.
• Responsible for pipeline management at the account level.

Responsibilities

• Delivers against sales and net revenue targets.
• Designs strategies, messaging, and proposals for customers.
• Analyzes the customer’s business through profitability modeling, financial forecasting, and competitive analysis.
• Develops and implements sales plans including business development, marketing, and product management.
• Partners with the customer to establish, execute, and report progress against annual business plans.
• Leads projects and cross-functional initiatives.
• Negotiates and executes on the customer agreement process.
• Identifies and recommends products to enhance customers’ profitability.

Experiences

• In-depth experience executing and managing sales strategies for complex or large accounts.
• Demonstrated expertise and success leveraging Mastercard's core products, rules, and services in customer accounts.
• Has taken a lead role in customer negotiations.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of accessed information;
• Report any suspected information security violations or breaches;
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account management
Overview
- To be based in Angola, the job holder will carry out responsibilities detailed below:
Overall:
- Partner with assigned customers to achieve specific business goals that jointly drive market share, volume and revenue growth.
- Focus on the n the delivery of customized payment solutions and comprehensive consulting support, while leveraging MasterCard's strong brand, technology, operations and risk platforms to deliver bottom line results to customers
- Deliver against sales targets for MasterCard products & services and net revenue targets from new and existing business
- Collaborate with the account team and customer to establish and execute annual business plans and quarterly review sessions to establish, monitor and report progress against joint objectives that include business development, advertising, marketing and product management activities
- Assist with analysis of the customer's business through profitability modeling, financial forecasting and competitive analysis
- Obtain or exceed assigned revenue quota
- To ensure delivery of the financial goals as stated in the multiple Business Agreements with these customers
- Deliver the best of MasterCard to these customers by leveraging local and regional resources to maximise development opportunities and provide excellent customer service
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Major Accountabilities:
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
Other Responsibilities
- Manage the overall MasterCard / Customer relationships with financial institutions as stated above ("the Customer"), taking responsibility for
- Understanding the business drivers and payment priorities for the Customer
- Preparing and executing against an Account Plan, that focuses on initiatives that will drive mutual growth for both organisations
- Developing a Contact Management plan, to ensure active & relevant communication with executives from the Customer, as part of MasterCard's overall Customer Relationship Management strategy
- Identifying and developing new business opportunities, which could include new products and/or new technology
- Actively engage and coordinate efforts with other Customer-facing MasterCard resources including Product Sales Specialists, Customer Marketing Specialists, MasterCard Advisors Account Specialists, Regional Implementation Support, Strategic Operations and processing resources
- Provide oversight for project plans developed by MasterCard in association with Customers.
Key Competencies sought:
- Business Acumen
- Knowledge leadership
- Finance and planning
- Solution drive
- Results orientation
- Strong Analytical ability
Professional Qualities:
- Influence; assertiveness; initiative
- Autonomy; independence; accountable and responsibly
- Quantitative, qualitative and analytical insight
- Commitment; passion and energy
All About You
- Extensive account management/sales experience within financial services.
- Must integrate knowledge across disciplines (i.e. Marketing, Operations, and Advertising).
- 5 Years Payment services experience and product knowledge (credit, debit, prepaid, etc.)
- Excellent data analysis skills
- Market and industry knowledge with strong presentation skills.
- Effective influence management and consultative selling skills; able to achieve results with little direct authority over resources.
- Proactive personality; demonstrated persistence in resolving issues and developing opportunities.
- Demonstrated project delivery and project management skills
- Assertive, proactive personality; with strong presence - demonstrated persistence resolving issues and developing opportunities.
- Strong commercial, financial acumen and good data analytical skills
- Strong communication and presentation skills
- Solid client relationship management skills
- Very strong demonstrated inter-personal skills
Education:
Relevant Degree in Finance, Economics, Business Management or Banking
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Director, Account Management Overview Responsible for setting sales strategies related to customer accounts aligned with geography strategy and achieving sales goals that drive market share, volume, and revenue growth. Leads and manages existing customer relationships, identifying opportunities and customer needs. Partners with customers to deliver customized solutions and comprehensive consulting support. Responsible for pipeline management at the account level. Responsibilities Delivers against sales and net revenue targets. Designs strategies, messaging, and proposals for customers. Analyzes the customer’s business through profitability modeling, financial forecasting, and competitive analysis. Develops and implements sales plans including business development, marketing, and product management. Partners with the customer to establish, execute, and report progress against annual business plans. Leads projects and cross-functional initiatives. Negotiates and executes on the customer agreement process. Identifies and recommends products to enhance customers’ profitability. Experiences In-depth experience executing and managing sales strategies for complex or large accounts. Demonstrated expertise and success leveraging Mastercard's core products, rules, and services in customer accounts. Has taken a lead role in customer negotiations. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of accessed information; Report any suspected information security violations or breaches; Complete all periodic mandatory security training in accordance with Mastercard’s guidelines. #J-18808-Ljbffr

Business Segment: Personal & Private Banking To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers. Qualifications Type of Qualification: Higher Certificate or Diploma Experience Required Credit Risk – PPB Risk & Corporate Affairs3-4 yearsInbound and Outbound contact centre experience – early, late and legal collections Additional Information Adopting Practical Approaches Articulating Information Conveying Self-Confidence Exploring Possibilities Following Procedures Interpreting Data Making Decisions Producing Output Showing Composure Taking Action #J-18808-Ljbffr

Business Segment: Personal & Private Banking To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers. Qualifications Type of Qualification: Higher Certificate or Diploma Experience Required Credit Risk – PPB Risk & Corporate Affairs3-4 yearsInbound and Outbound contact centre experience – early, late and legal collections Additional Information Adopting Practical Approaches Articulating Information Conveying Self-Confidence Exploring Possibilities Following Procedures Interpreting Data Making Decisions Producing Output Showing Composure Taking Action #J-18808-Ljbffr

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Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target. MUST HAVE EXPERIENCE IN PUBLIC SECTOR

Key Deliverables / Primary Functions

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.

Core Functional Skills & Capabilities

Account Planning & Management

Customer Focus

Relationship Building

Sales Strategy

Core Behavioural Competencies

Job Match

Persuading and Influencing

Presenting and Communicating information

Relating and Networking

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage Experience

Minimum of 5 years’ ICT experience in Account Management Role

Or

Minimum of 7 years’ ICT experience in Account Management Role

Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Level of engagement Engagement will all levels within the organisation, internal and external to the business.

Span of Control 0

Special Requirements / Employment Condition

Valid Drivers license

Required to travel locally and/or internationally

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target. MUST HAVE EXPERIENCE IN PUBLIC SECTOR Key Deliverables / Primary Functions Develop, review, communicate and monitor an effective client strategy as per the MSA methodology Design and execute on the account plan. Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets. Ensure data quality and integrity on Salesforce is kept at the agreed levels. Core Functional Skills & Capabilities Account Planning & Management Customer Focus Relationship Building Sales Strategy Core Behavioural Competencies Job Match Persuading and Influencing Presenting and Communicating information Relating and Networking Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience Minimum of 5 years’ ICT experience in Account Management Role Or Minimum of 7 years’ ICT experience in Account Management Role Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Level of engagement Engagement will all levels within the organisation, internal and external to the business. Span of Control 0 Special Requirements / Employment Condition Valid Drivers license Required to travel locally and/or internationally #J-18808-Ljbffr

Senior Sales Executive (Customer Success & Account Management) Cape Town, Western Cape, South Africa About the job: Senior Sales Executive (Customer Success & Account Management) Job Title: Senior Sales Executive (Customer Success & Account Management) Location: Cape Town (Remote to start, Hybrid in Foreshore later) Salary: R30,000 - R50,000 Cost to Company (flexible package) Hours: UK Business Hours 8 AM to 4 PM or 9 AM to 5 PM We seek an experienced, customer-focused Senior Customer Success & Account Manager to join our growing team. If you are passionate about delivering exceptional client experiences, have a strong background in lending or legal sectors, and thrive in a fast-paced environment, this role is for you. About the Role: You will manage high-value client relationships from post-sale through onboarding and ongoing success, ensuring seamless communication, proactive follow-ups, and a top-tier customer experience. Key Responsibilities: Manage inquiries and applications from borrowers and solicitors, providing guidance. Follow up on leads to improve conversion rates. Coordinate with clients and law firms to gather documents and advance applications. Prepare and manage application documentation for underwriting. Handle multiple applications simultaneously, maintaining accurate records and timely updates. Guide clients through each application stage and transition to underwriting. Update senior team members on application statuses. Keep all parties informed on progress and next steps. Prepare loan documents and collect paperwork for execution. Requirements: At least 5 years in lending, financial services, or legal sectors. Excellent communication skills, comfortable engaging with solicitors from top law firms. Strong attention to detail and organizational skills. Empathetic and professional communication, especially with vulnerable clients. Experience managing complex cases and handling rejections tactfully. Ability to multitask and manage high case volumes efficiently. Ability to work under pressure and meet deadlines. Experience or willingness to develop expertise in probate and family law lending. Proactive, positive, and adaptable attitude. Partnership or litigation experience is a plus. #J-18808-Ljbffr

Account Management Officer – Aggregate Sales

An established company within the aggregate industry has a new job opportunity available for an experienced Account Management Officer .

Duties & Responsibilities

• Developing solid , lasting, and trusting relationships between major key clients.
• Communicating and co-ordinating with internal and product teams to meet the requests of the clients.
• New business development , tracking, awareness of, and attending to all client queries and expectations.
• Anticipating key account changes and improvements.
• Compiling reports on monthly account progress, support and SLA reports, downtime and incident reports, and forecasts for account teams and stakeholders.

Desired Experience & Qualification

• Relevant degree in marketing, sales, business administration or equivalent.
• 3 to 4 years’ experience in Key Account Officer in the aggregate or related industry.
• Experience in managing multiple client accounts in the aggregate industry.
• Understanding of business analysis and delivery requirements.
• Strong leadership and negotiation skills.
• Own reliable transport with a valid driver’s license.

Package & Remuneration

Annual Cost to Company

Interested?

If you meet all the requirements specified above and are interested in furthering the process, kindly send your detailed CV to Patricia Jacobs at

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