21 Chief Operator jobs in South Africa

The incumbent will be responsible and accountable for the facilitation, guiding, directing, consolidation, monitoring and status reporting of SANBS Strategic Workforce Planning (SWP) processes, initiatives, actions and implementation plans. Key Performance Areas KPA 1: Direct and facilitate, guide & drive SWP in SANBS Provide specialists input by facilitating and directing, and driving all SWP processes and activities to ensure consistent application with optimal return for the business. Manage the SWP process from start to finish and accept final responsibility of the organization-wide workforce plan. Develop and implement the SWP policy, governance and frameworks. Coordinate and schedule all SWP processes and activities ensuring alignment with the annual business cycle, leadership and reporting protocols. Ensure all divisional SWP plans are timely submitted and comply with the SWP procedures and specifications. Support divisions with SWP implementation and actions and proactively advise to ensure optimal return on investment. KPA 2: Relationship Management Strategic partner to the Executives, Senior Managers & Managers within SANBS to support SWP. SWP stakeholder relationships management across the Departments and Divisions. Support and enable a common SWP understanding in SANBS. Ensure integration of all the functions in the SWP process and synergies and opportunities are fully exploited. Close working relationship with Learning & Development to ensure the training matrix is active and supports all the SWP processes and actions. KPA 3: Management of the SWP Annual Scenario Planning processes Facilitate, direct and coordinate the annual SWP scenario planning process per department ensuring consistent application across SANBS. Custodian of SWP templates and tools, ensuring templates and tools are reviewed when required to support efficiencies and effectiveness. Ensure efficient scheduling and communication to support timely delivery. Consolidate all divisional scenario plans in the SANBS plan, clearly articulating time, deliverables, actions and accountability. KPA 4: Monitoring of SWP action plans, implementation Proactively monitor the implementation and progress on all SWP action plans and identify potential opportunities to improve when required. Interpret, provide input and revise (if necessary) divisional action plans, if no longer serving the organization. KPA 5: Reporting Consolidated SWP Reporting: Quarterly & Annually, ensuring accuracy and timely reporting. Develop and submit reports detailing the link to business performance and quantify impact. Develop reports associated with the 5-year strategic plan time horizon of the organization. KPA 6: Up-to-date, accurate data and information management for SWP Implement and ensure all information utilized on the SWP system and/or database/s is up-to-date and accurate. Quality assurance checks and audits of information on a regular basis to ensure accuracy, relevancy and up-to-date information. Ensure a procedure to maintain all information sources utilized effectively. Develop appropriate and efficient systems to ensure accurate data management. Interpret the SANBS workforce data and provide recommendations to senior leadership. KPA 7: SWP Stakeholder Management Support a consistent and common understanding of SWP across SANBS by developing communications for utilization by the Executives and Managers. Draft SWP messaging and communication to support SWP implementation. Drive change management to ensure strategic alignment with all relevant stakeholders in the process. KPA 8: Risk Management Identify potential early warning SWP risks and propose mitigating actions for approval and implementation. Assist and support internal and external auditors by submitting correct data and reports. Ensure organization-wide adherence to SWP policy and procedures. Integrate SWP risks into the broader organizational strategic risk register. KPA 9: Continuous Improvement and quality management Identify opportunities to improve SWP and business processes at appropriate intervals. Proactively identify opportunities and potential synergies across the business with skills planning and integration to talent mapping processes. Incorporate SWP opportunities into the SANBS quality management system. Track and monitor process improvements actions. KPA 10: SWP Governance Ensure SWP policies and procedures are up-to-date and support the business needs and requirements whilst adhering to labour laws and legislation. Ensure SWP templates are reviewed timeously to support efficiencies and effectiveness of SWP operations. Ensure a common understanding of SWP processes and procedures across SANBS. Cognitive Skills Analytical thinking and attention to detail. Management Control. Project Management. Change Management. Holistic / Big Picture. Judgment and Decision making. Problem solving. Planning, Organizing and Monitoring. Knowledge of ER theory, concepts and best practice. Personal Skills Ethical behaviour. Excellence Orientation. Resilience and stress management. Self-Management. Customer Service Orientation. Confidentiality. Resourceful. Interpersonal Skills Communication. Conflict Management. Knowledge Sharing. Organizational Awareness. Relationship Building. Teamwork. Professional Technical Skills Systems Competence. Business and Financial Acumen. Best Practice Thinking. SWP Practice. Business process understanding. Presentation and Business writing skills. Leadership Skills Practical Execution Management. Education Degree in Business, Strategic Management, Human Resources, Industrial Psychology or equivalent. Honors degree will be an advantage. Experience and Knowledge Requirements 5 to 8 years relevant experience. Proven track record in the application of analytics in decision-making. Advanced Excel and data management skills. Understanding of the strategic management principles and processes. In-depth knowledge and understanding of strategic human resource management. Excellent understanding of operational business activities and relationship to manpower planning. Excellent understanding of skills development. In-depth knowledge and understanding of strategic workforce planning. The ability to translate business needs and requirements into practical people solutions. Knowledge of Labour Legislation. Advanced knowledge of information technology systems (SAP preferred). Up-to-date knowledge and understanding of new developments and strategies in Human Resources, transformation, high-performance cultures and change environments. Exposure and experience in/to a unionized environment. The ability to inspire, influence and create a positive work environment and atmosphere. The ability to understand, respect and work with all levels, different management styles, different personalities, work approaches, and cultures. #J-18808-Ljbffr

The incumbent will be responsible and accountable for the facilitation, guiding, directing, consolidation, monitoring and status reporting of SANBS Strategic Workforce Planning (SWP) processes, initiatives, actions and implementation plans. Key Performance Areas KPA 1: Direct and facilitate, guide & drive SWP in SANBS Provide specialists input by facilitating and directing, and driving all SWP processes and activities to ensure consistent application with optimal return for the business. Manage the SWP process from start to finish and accept final responsibility of the organization-wide workforce plan. Develop and implement the SWP policy, governance and frameworks. Coordinate and schedule all SWP processes and activities ensuring alignment with the annual business cycle, leadership and reporting protocols. Ensure all divisional SWP plans are timely submitted and comply with the SWP procedures and specifications. Support divisions with SWP implementation and actions and proactively advise to ensure optimal return on investment. KPA 2: Relationship Management Strategic partner to the Executives, Senior Managers & Managers within SANBS to support SWP. SWP stakeholder relationships management across the Departments and Divisions. Support and enable a common SWP understanding in SANBS. Ensure integration of all the functions in the SWP process and synergies and opportunities are fully exploited. Close working relationship with Learning & Development to ensure the training matrix is active and supports all the SWP processes and actions. KPA 3: Management of the SWP Annual Scenario Planning processes Facilitate, direct and coordinate the annual SWP scenario planning process per department ensuring consistent application across SANBS. Custodian of SWP templates and tools, ensuring templates and tools are reviewed when required to support efficiencies and effectiveness. Ensure efficient scheduling and communication to support timely delivery. Consolidate all divisional scenario plans in the SANBS plan, clearly articulating time, deliverables, actions and accountability. KPA 4: Monitoring of SWP action plans, implementation Proactively monitor the implementation and progress on all SWP action plans and identify potential opportunities to improve when required. Interpret, provide input and revise (if necessary) divisional action plans, if no longer serving the organization. KPA 5: Reporting Consolidated SWP Reporting: Quarterly & Annually, ensuring accuracy and timely reporting. Develop and submit reports detailing the link to business performance and quantify impact. Develop reports associated with the 5-year strategic plan time horizon of the organization. KPA 6: Up-to-date, accurate data and information management for SWP Implement and ensure all information utilized on the SWP system and/or database/s is up-to-date and accurate. Quality assurance checks and audits of information on a regular basis to ensure accuracy, relevancy and up-to-date information. Ensure a procedure to maintain all information sources utilized effectively. Develop appropriate and efficient systems to ensure accurate data management. Interpret the SANBS workforce data and provide recommendations to senior leadership. KPA 7: SWP Stakeholder Management Support a consistent and common understanding of SWP across SANBS by developing communications for utilization by the Executives and Managers. Draft SWP messaging and communication to support SWP implementation. Drive change management to ensure strategic alignment with all relevant stakeholders in the process. KPA 8: Risk Management Identify potential early warning SWP risks and propose mitigating actions for approval and implementation. Assist and support internal and external auditors by submitting correct data and reports. Ensure organization-wide adherence to SWP policy and procedures. Integrate SWP risks into the broader organizational strategic risk register. KPA 9: Continuous Improvement and quality management Identify opportunities to improve SWP and business processes at appropriate intervals. Proactively identify opportunities and potential synergies across the business with skills planning and integration to talent mapping processes. Incorporate SWP opportunities into the SANBS quality management system. Track and monitor process improvements actions. KPA 10: SWP Governance Ensure SWP policies and procedures are up-to-date and support the business needs and requirements whilst adhering to labour laws and legislation. Ensure SWP templates are reviewed timeously to support efficiencies and effectiveness of SWP operations. Ensure a common understanding of SWP processes and procedures across SANBS. Cognitive Skills Analytical thinking and attention to detail. Management Control. Project Management. Change Management. Holistic / Big Picture. Judgment and Decision making. Problem solving. Planning, Organizing and Monitoring. Knowledge of ER theory, concepts and best practice. Personal Skills Ethical behaviour. Excellence Orientation. Resilience and stress management. Self-Management. Customer Service Orientation. Confidentiality. Resourceful. Interpersonal Skills Communication. Conflict Management. Knowledge Sharing. Organizational Awareness. Relationship Building. Teamwork. Professional Technical Skills Systems Competence. Business and Financial Acumen. Best Practice Thinking. SWP Practice. Business process understanding. Presentation and Business writing skills. Leadership Skills Practical Execution Management. Education Degree in Business, Strategic Management, Human Resources, Industrial Psychology or equivalent. Honors degree will be an advantage. Experience and Knowledge Requirements 5 to 8 years relevant experience. Proven track record in the application of analytics in decision-making. Advanced Excel and data management skills. Understanding of the strategic management principles and processes. In-depth knowledge and understanding of strategic human resource management. Excellent understanding of operational business activities and relationship to manpower planning. Excellent understanding of skills development. In-depth knowledge and understanding of strategic workforce planning. The ability to translate business needs and requirements into practical people solutions. Knowledge of Labour Legislation. Advanced knowledge of information technology systems (SAP preferred). Up-to-date knowledge and understanding of new developments and strategies in Human Resources, transformation, high-performance cultures and change environments. Exposure and experience in/to a unionized environment. The ability to inspire, influence and create a positive work environment and atmosphere. The ability to understand, respect and work with all levels, different management styles, different personalities, work approaches, and cultures. #J-18808-Ljbffr

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

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Assistant Professor, Teaching Stream - Operations Management & Statistics

Date Posted: 08/08/2025
Closing Date: 01/12/2026, 11:59PM ET
Req ID: 44237
Job Category: Faculty - Teaching Stream (continuing)
Faculty/Division: Joseph L. Rotman School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026.

Applicants must have earned a PhD in Operations Management or a PhD in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths . Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics.

Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence) .Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Salary will be commensurate with qualifications and experience.

About the Organization

U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph.D. program.

Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit:

All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ .

Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at .

All application materials, including recent reference letters, must be received by January 12, 2026.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Assistant Professor, Teaching Stream - Operations Management & Statistics Date Posted: 08/08/2025Closing Date: 01/12/2026, 11:59 PM ETReq ID: 44237Job Category: Faculty - Teaching Stream (continuing)Faculty/Division: Joseph L. Rotman School of ManagementDepartment: Joseph L. Rotman School of ManagementCampus: St. George (Downtown Toronto) Description: The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026. Applicants must have earned a Ph D in Operations Management or a Ph D in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths. Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics. Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations. This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service. Salary will be commensurate with qualifications and experience. About the Organization U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph. D. program. Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit: All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service. Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ. Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at . All application materials, including recent reference letters, must be received by January 12, 2026. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Diversity Statement The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact . #J-18808-Ljbffr

Are you a seasoned operations leader with a passion for driving efficiency and excellence in the listed investments space? We’re seeking a dynamic Head of Operations to join our client’s growing team. In this pivotal role, you’ll be responsible for overseeing all operational aspects of the business, ensuring compliance, managing risk, and overseeing a high-performing team. Your Responsibilities: Operational Excellence: Oversee portfolio administration, client services, and business administration. Develop and implement efficient processes to streamline operations. Risk Management: Identify, assess, and mitigate risks to safeguard the business. Ensure compliance with risk management policies and regulations. Regulatory Compliance: Adhere to FICA, FAIS, and other relevant regulations. Develop and review company policies and procedures. Vendor Management: Manage relationships with outsourced service providers to ensure optimal performance. Strategic Planning: Contribute to the company’s strategic direction and identify opportunities for operational improvement. What You’ll Bring: Academic Background: Bachelor’s degree in business administration, finance, or a related field. Postgraduate qualification in risk management is a plus. Industry Experience: Minimum 3 – 5 years of experience in an operations role within the property investment industry. Operational Expertise: Solid understanding of listed investment operations, including portfolio administration, client services, and risk management. Team Leadership: Proven ability to guide and manage teams in a regulated environment. Communication & Analytical Skills: Excellent communication and interpersonal skills, coupled with strong analytical and problem-solving abilities. Additional Skills & Competencies: Regulatory Knowledge: Strong understanding of FICA, FAIS, and other relevant regulations. Technical Proficiency: Proficiency in Microsoft Office Suite and experience with property investment software. Execution & Adaptability: Ability to work under pressure, meet deadlines, and adapt to changing circumstances. Attention to Detail: Meticulous attention to detail to ensure accuracy and compliance. If you’re a results-oriented leader with a passion for operational excellence, we invite you to apply! Location: Johannesburg, Northern Suburbs To apply or for more elaborate details send us a detailed CV (in MS Word format) via email to (HOO_G) (fusion_button link=" target="_blank")APPLY HERE(/fusion_button) #J-18808-Ljbffr

Our client is a major league Asset Management business that has achieved enormous growth in recent years. To this extent they have built up a robust Operations team – they now have an opening for an Operations Analyst to come in an add value to the core functioning of the engine-room of the business.

The Operations team works closely with the Portfolio Managers, Distribution Team, Risk Team, the Trading Desk and external service providers on a day-to-day basis in order to achieve the highest level of impact to the business from utilising our combined knowledge base and skill as a team.

The role requires a deep understanding of financial markets and instruments, contribute and promote robust operating procedures to create an efficient, responsive and process driven Operations team. The Operations Analyst will report to the Head of Investment Operations who reports into the Chief Operating Officer.
Main duties and responsibilities:
Process:
o Contribute to and promote robust operating procedures across the investment management business to create an efficient, responsive and process driven Operations team.
o Improve business understanding of operations processes and procedures.
o Establish and promote enhanced business processes that ensure efficient and effective stakeholder delivery within set expectations and agreed performance standards in the area of accountability and the overall optimisation of the value chain for the business, including:
Performance of reconciliations.
Exception handling. Investigation of significant variances and effective resolution of reconciliation breaks and ad hoc challenges.
Monitoring of the operations mailbox and timeous execution of stakeholder requests.
Take responsibility for daily operational activities.
Liaise with stakeholders, run daily operational activities, receive and execute requests timeously.
Ensure timeous and correct recording of transactions.
Liaise with stakeholders to keep them fully appraised of the progress of queries.
o Reconciliation of trade and fund dealing activity, corporate action and Proxy voting management, cash management and spot FX instruction, reconciliation of cash, positions and performance.
People:
o Share and transfer product, process and systems knowledge to colleagues.
o Collaborate and work with internal teams to deliver required service levels.
o Ensure achievement of own performance objectives.
o Share information with other team members regarding successes, issues, trends and ideas.
o Participate in own professional development and career path.
Ideal qualifications:
B Com (Hons) preferred or appropriate finance qualification.
Ideal experience:
5 years of experience in related role within an Asset Management business
Experience with reconciliations and cash management.
Relevant computer skills and system experience.
Experience in a programming language would be advantageous, but not required.
Knowledge of working with custodians would be advantageous.
Relevant market knowledge.
Competencies & Skills:
Strong analytical skills and attention to detail.
Ability to problem solve.
Ability to work independently (self-starter) and collaboratively in the team in a fast-paced environment.
Proactive: Takes initiative to anticipate and address issues before they arise.
Detail-Oriented: Ensures accuracy and thoroughness in all tasks.
Output-Focused: Demonstrates a strong commitment to understanding and meeting the needs of stakeholders (internal or external)
Collaborative: Works effectively and managing the relationship with both internal teams and external stakeholders and service providers, fostering strong relationships.
Exceptional verbal and written communication skills, with the ability to engage confidently with teams and stakeholders.
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).

To apply for this role please send your CV and supporting documentation to

#J-18808-Ljbffr

Our client is a major league Asset Management business that has achieved enormous growth in recent years. To this extent they have built up a robust Operations team – they now have an opening for an Operations Analyst to come in an add value to the core functioning of the engine-room of the business. The Operations team works closely with the Portfolio Managers, Distribution Team, Risk Team, the Trading Desk and external service providers on a day-to-day basis in order to achieve the highest level of impact to the business from utilising our combined knowledge base and skill as a team. The role requires a deep understanding of financial markets and instruments, contribute and promote robust operating procedures to create an efficient, responsive and process driven Operations team. The Operations Analyst will report to the Head of Investment Operations who reports into the Chief Operating Officer.Main duties and responsibilities: Process:o Contribute to and promote robust operating procedures across the investment management business to create an efficient, responsive and process driven Operations team.o Improve business understanding of operations processes and procedures.o Establish and promote enhanced business processes that ensure efficient and effective stakeholder delivery within set expectations and agreed performance standards in the area of accountability and the overall optimisation of the value chain for the business, including:Performance of reconciliations.Exception handling. Investigation of significant variances and effective resolution of reconciliation breaks and ad hoc challenges.Monitoring of the operations mailbox and timeous execution of stakeholder requests.Take responsibility for daily operational activities.Liaise with stakeholders, run daily operational activities, receive and execute requests timeously.Ensure timeous and correct recording of transactions.Liaise with stakeholders to keep them fully appraised of the progress of queries.o Reconciliation of trade and fund dealing activity, corporate action and Proxy voting management, cash management and spot FX instruction, reconciliation of cash, positions and performance.People:o Share and transfer product, process and systems knowledge to colleagues.o Collaborate and work with internal teams to deliver required service levels.o Ensure achievement of own performance objectives.o Share information with other team members regarding successes, issues, trends and ideas.o Participate in own professional development and career path.Ideal qualifications: B Com (Hons) preferred or appropriate finance qualification.Ideal experience:5 years of experience in related role within an Asset Management businessExperience with reconciliations and cash management.Relevant computer skills and system experience.Experience in a programming language would be advantageous, but not required.Knowledge of working with custodians would be advantageous.Relevant market knowledge.Competencies & Skills: Strong analytical skills and attention to detail.Ability to problem solve.Ability to work independently (self-starter) and collaboratively in the team in a fast-paced environment.Proactive: Takes initiative to anticipate and address issues before they arise.Detail-Oriented: Ensures accuracy and thoroughness in all tasks.Output-Focused: Demonstrates a strong commitment to understanding and meeting the needs of stakeholders (internal or external)Collaborative: Works effectively and managing the relationship with both internal teams and external stakeholders and service providers, fostering strong relationships.Exceptional verbal and written communication skills, with the ability to engage confidently with teams and stakeholders.Proficiency in Microsoft Office Suite (Power Point, Excel, Word). To apply for this role please send your CV and supporting documentation to #J-18808-Ljbffr

About the job Management Accountant (Operations)

Job purpose:

Management Accountant required to deal with key issues and provide support and technical input to the commercial and ops teams to deliver insightful analysis, driver process improvement (operations and reporting) in line with the Company strategy and ultimately maximize business value.

Minimum requirements:

• BCom Accounting / Hons Degree in Accounting
• 3 to 5 years in a Management Accounting position
• Experience in a Manufacturing or FMCG essential
• Computer Literate (Syspro / SAP)
• Capex management experience
• Cost centre management / maintenance experience
• Stock take management experience
• Reporting
• Budgeting and forecasting
• Information and data management

#J-18808-Ljbffr