339 Chat Support jobs in South Africa

ISP Helpdesk Support Agent Reference: HC003132-Moipo-1Employment: Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries. Key Responsibilities: Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base. Minimum Requirements: Certification as IT Technician preferred. A+ / N+ certification. CCNA / HCNA certification. Microsoft Certified IT Professional preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's license and own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support role. Working knowledge of Vo IP technology. Familiarity with network cabling, classification, and topology. #J-18808-Ljbffr

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We found 114 jobs for selected criteria:

• Remote IT Help Desk Technician (Level 2)
• IT & Telecommunications (1)

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Support Adventure Limited Remote IT Help Desk Technician (Level 2)

• Remote
• Permanent
• Full Time
• Published: 1 week ago
• USD$2000 - $000
• EE/AA, Non EE/AA

Easy apply

Remote IT Help Desk Technician (Level 2) Support Adventure Limited Remote ZA 2024-09-18T14:01:22Z FULL_TIME

Introduction

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

Duties & Responsibilities

 We’re currently hiring people with experience in most or all of the following fields:

Remote desktop support for Microsoft Windows (experience with macOS is a plus)

Remote network troubleshooting and administration

Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management

Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)

Experience working with ticketing systems in a high paced MSP environment is a major plus

Desired Experience & Qualification

The following skills and abilities are a must:

A high level of English language proficiency, both spoken and written, is required

A passion for customer service and great ‘soft’ skills

Ability to present technical information in plain terms to non-technical users

Great attention to detail especially when it comes to documentation and taking excellent notes

A passion for learning and the ability to adapt to new technologies 

Package & Remuneration

What Support Adventure offers:

We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe. 

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

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Position available for a Help Desk Technician based in Goodwood. Experience with: LAN Network, Remote Support, WAN Network

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.

These jobs were popular with other job seekers We found 114 jobs for selected criteria: Remote IT Help Desk Technician (Level 2) IT & Telecommunications (1) Where should we email your jobs? Please enter a valid email address Did you mean: By clicking above you agree to the PNet Terms of Use. Read our full Data Protection Policy here. You may unsubscribe at any time from PNet emails and services. Please check your email. One more step! Confirm your Job Alert to receive relevant jobs to Thank you! Your Job Agent is now active. From now on you will receive relevant jobs to Support Adventure Limited Remote IT Help Desk Technician (Level 2) Remote Permanent Full Time Published: 1 week ago USD$2000 - $000 EE/AA, Non EE/AA Easy apply Remote IT Help Desk Technician (Level 2) Support Adventure Limited Remote ZA 2024-09-18 T14:01:22 Z FULL_TIME Introduction Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner. Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure. We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology. Duties & Responsibilities  We’re currently hiring people with experience in most or all of the following fields: Remote desktop support for Microsoft Windows (experience with mac OS is a plus) Remote network troubleshooting and administration Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management Virtual Device administration and management (Microsoft Azure, AWS and/or VMware) Experience working with ticketing systems in a high paced MSP environment is a major plus Desired Experience & Qualification The following skills and abilities are a must: A high level of English language proficiency, both spoken and written, is required A passion for customer service and great ‘soft’ skills Ability to present technical information in plain terms to non-technical users Great attention to detail especially when it comes to documentation and taking excellent notes A passion for learning and the ability to adapt to new technologies  Package & Remuneration What Support Adventure offers: We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP. You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.  Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure. These jobs were popular with other job seekers Enter your email and be the first to receive all the jobs that match your search criteria Please enter a valid email address Did you mean: By clicking above you agree to the PNet Terms of Use. Read our full Data Protection Policy here. You may unsubscribe at any time from PNet emails and services. Confirm the email we've sent to start receiving Thank you! Your Job Alert has been activated. #J-18808-Ljbffr

Key Responsibilities

• Provide IT hardware and software support across head office and branches.
• Assist users with Workstations, Office 365, Vision Pro, WMS, Antivirus, Backups, POS systems, and Windows environments .
• Configure and maintain IT systems including Active Directory, networking (LAN, WAN, Wireless), and printers.
• Maintain and update the Asset Register and user configurations.
• Deploy and document firewall, Microsoft, and security setups.
• Monitor IT systems, perform proactive troubleshooting, and ensure rapid resolution of user issues.

Qualifications & Experience

• Matric with Maths.
• 2+ years IT support experience (hardware, software, networking).
• Knowledge of LAN, WAN, Wireless, Phones, Printers, Remote Support, Microsoft infrastructure, Active Directory, Office 365 .
• Experience in desktop support, endpoint security, and client interaction.

Skills & Attributes

• Strong troubleshooting and problem-solving ability.
• Good understanding of IT infrastructure, Microsoft applications, and basic security (FW, IPS, EPS).
• Excellent communication, interpersonal, and organizational skills.
• Ability to work under pressure, meet deadlines, and document technical work.

If you havent heard back from one of our Talent Gurus within 7 days of submitting your application, we regret to let you know that your application was not successful this time around.

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Available Positions >> Help Desk Technician FT (On-Site, No Contract)

Help Desk Technician FT (On-Site, No Contract)

Summary

Title: Help Desk Technician FT (On-Site, No Contract) ID: 3307 Location: Table Mountain Casino Resort Department: Information Technology

More about this job >

Description

Position Summary:

Under general direction from the Manager of Information Technology (IT) Operations, the IT Help Desk Technician provides frontline technical support for a gaming casino, ensuring the reliability, security, and functionality of IT systems. This role involves troubleshooting hardware, software, and network issues, managing user access, and maintaining compliance with Tribal Gaming Commission (TGC), state, and federal regulations. The technician delivers exceptional customer service by assisting employees with technical problems, supporting IT infrastructure, and ensuring operational continuity for gaming and business systems.

This list of duties and responsibilities illustrates only the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Technical Support & Troubleshooting
• Install, configure, and maintain desktop computers, laptops, printers, VoIP phones, and peripheral devices to ensure optimal performance for Casino team members and guests.
• Diagnose and resolve hardware failures, connectivity issues, and performance degradation.
• Administer user accounts, access controls, and permissions within Active Directory and other IT systems.
• Monitor, manage, and respond to incoming help desk tickets, emails, and radio requests, prioritizing critical issues and ensuring timely resolutions.
• Escalate complex or high-priority issues to senior technicians or specialized IT staff.
• Support casino administrative systems, point-of-sale (POS) terminals, and internal applications.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, business-critical software, and casino administrative systems.
• User Assistance & Training
• Provide technical support via phone, email, radio, and in-person interactions.
• Assist employees with software usage, system navigation, and troubleshooting procedures.
• Educate staff on IT security best practices to safeguard sensitive casino data.
• Document common technical issues and resolutions to improve response efficiency.
• System Maintenance & Compliance
• Assist with performing routine system checks, updates, and patch management to minimize downtime and prevent security vulnerabilities.
• Maintain compliance with Tribal Gaming Commission (TGC), federal, and Casino IT policies.
• Protect confidential information and enforce cybersecurity measures in line with industry regulations.
• Professional Development & Collaboration
• Stay current on emerging technologies, industry trends, and security protocols.
• Work collaboratively with IT team members and other departments to support casino operations.
• Participate in regular team meetings, training sessions, and professional development opportunities.
  

Direct Reports: None.

Access to Sensitive Areas: All areas when accompanied by authorized personnel and/or security.

Signatory Authority: None.

Minimum Qualifications

High School Diploma or GED – Associates degree preferred. 1-3 years progressive work experience in computer desktop support or equivalent combination of education and experience. CompTIA A+, Network+, ITIL v4, and Microsoft 365 certifications are preferred. Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities are required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills And Abilities

• Proficiency in Windows-based systems, including Microsoft Server, Microsoft Office Suite, and enterprise software applications.
• Understanding of networking fundamentals, including TCP/IP, DNS, and Active Directory administration.
• Familiarity with Microsoft certification standards and best practices for IT support.
• Strong troubleshooting and problem-solving abilities for hardware, software, and network issues.
• Proficiency in word processing, spreadsheets, and database applications in a Windows environment.
• Ability to prepare, review, and analyze technical documentation and operational reports.
• Assess technology needs and ensure system performance meets operational requirements.
• Implement, test, and maintain network systems and software applications.
• Work independently, manage time effectively, and meet strict deadlines.
• Maintain confidentiality and uphold casino IT security policies.
• Communicate clearly and professionally, both verbally and in writing.
• Build and maintain positive working relationships across diverse teams and cultural backgrounds
  
  

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

Work Environment

While performing the duties of this position, the work environment is occasionally noisy and the employee will work indoors. Additionally, the employee may be exposed to cigarette smoke

Must be able to work Nights, Weekends, and Holidays

Apply Now

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