79 Certified Trainer jobs in South Africa

An exciting career opportunity exists at Medipost for a Training Facilitator, reporting to the MTA Operations Manager. This position is based in Gezina, Pretoria. The purpose of this position is to create a learning environment in the organization through developing, coordinating and effectively facilitating training intervention programmes as per business need by ensuring the needed training outcomes are met.

Key performance areas:

• Training facilitation evaluation from trainees.
• Expected knowledge gained by the trainees on the Medipost system – feedback from trainee reporting manager within required timelines; 25th of month following training.
• Pro-actively prepare and plan facilitations according to agreed rosters for ad-hoc training.
• Facilitate training sessions based on assessment criteria and outcomes.
• Ensure system training timelines are met as per program for Group Induction, Theoretical training, Practical training and Assessments.
• Facilitate assessments where applicable and ensure adequate preparation and control measures are adhered to.
• Assess trainee’s competence and provide constructive feedback on areas of non-compliance with action plans to improve and correct.

• Preparation of training material and applicable resources for the Medipost App training sessions.
• Ensure training material for Medipost systems are relevant and correct – annual review with SOP updates.
• Assist with Group Induction and Medi-excellence facilitation and development of material.

• Record keeping and monitoring of the Medipost App training through attendance registers, that will be submitted for filing and archiving.
• Compile Medipost App trainee reports at the end of the specific month to be distributed to the applicable line manager, by the end of the first week of the following month.
• Complete probation forms for MP App advance trainees, for the applicable time spent in training, by assessing employee’s competency regarding knowledge that should have been gained and distribution of the probation form to the applicable line manager together with other reports.

• Design and develop training material, as well as facilitate sessions for MTA and the Medipost Group based on business need.

• Adherence to good housekeeping practices.
• Time & attendance management according to Company Policies.
• Ensure adherence to all applicable company SOPs and policies.

QUALIFICATION

• Registered as Training Facilitator

EXPERIENCE

• 2 – 3 Years’ Training experience

IDEAL

• Knowledge of Medipost operations and processes 2-3 years
• Experience with Medipost App 2-3 years

• Communication
• Teamwork
• Planning and organizing
• Achieving results
• Problem solving
• Technical credibility
• Change management

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions. Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace.”

“We are committed to building a team that represents a variety of backgrounds, perspectives, and skills; the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful.”

Unitrans a leader in logistics and supply chain solutions is looking for a skilled Training Facilitator specialising in driver training to join our team. In this vital role you will deliver tailored training programs designed to enhance driver safety efficiency and professionalism. If you have a passion for empowering drivers indepth knowledge of transport regulations and handson experience in driver development this is your chance to make a meaningful impact. Help us elevate our driver workforce to new heights and support Unitrans in maintaining its reputation for excellence on the road.

The role would require the delivery of effective inhouse and accredited driver training to new and existing drivers and operators. Conduct assessments and behaviorbased coaching so that Unitrans drivers and operators are equipped prepared and qualified to meet safety operational and customer standards.

Duties & Responsibilities

• Conduct practical driver skills assessments prior to employment and make recommendations to the Contract Management team.
• Continuously assessing current and prospective drivers competencies and improve on shortcomings
• Present training to learners explaining and discussing content clarifying terminology and illustrating examples to ensure understanding and learning of course content.
• Testing and onroute evaluation and training of drivers and operators (where required)
• Regular (as prescribed) incab assessments on drivers and operators
• Identify training needs from incidents / accidents and recommend necessary training requirements to meet required performance standards and retrain where necessary
• Periodical site visits to determine the best entry loading offloading procedures and exit routes.
• Adjusting Journey Management plans after in cab assessments site visits and / or using google maps when required.
• Facilitating all Unit Standard internal and customer training content as required by the relevant Division.
• Present training to learners explaining and discuss content clarifying terminology and illustrating examples to ensure understanding and learning of course content.
• Record keeping and reporting on all training interventions completed (weekly).
• Perform periodic and reinforcement training of staff on trucks and basic safety training.
• Conduct all new and adhoc training interventions as required by management.
• Using incidents accidents Drive cam reports mix telematics and fuel consumption reports and compile training plans to improve driving skills and prevent reoccurrence of incidents in collaboration with the Senior Training Officer for the Division.
• On request assist the SHERQ teams with accident / incident investigation when and where necessary.
• Liaise and submit documentation for certification purposes.
• Practical driving training as per the company training matrix the purpose to improve driving skills.
• Take responsibility to change the behavior of new and current drivers within the company by means of training and coaching.
• Periodically facilitate safety meetings and safety stand downs to improve behavior of drivers and operators.
• Conduct training on vehicle types trailer types and loading / offloading procedures in the Division.
• Act as contingency during crisis situations
• Grade 12 or Equivalent
• Registered Assessor with TETA
• Facilitation Certificate will be an added advantage and knowledge of

Unit Standard / s 54 & 123259 with SORs

• Experience in a simlair role : Up to 5 years
• Valid unendorsed Code EC and PrDP (DGP)
• Own reliable transport

Key Skills

Experience Working With Students,Communication skills,Classroom Experience,Data Collection,Adult Education,Meeting Facilitation,Calculus,LMS,Teaching,Training & Development,Exercise Planning,Remedy

Employment Type : Full-Time

Experience : years

Vacancy : 1

Department

Group Knowledge Department

Position

Group Training Facilitator

Start Date

Fixed term:

Reports To

HR Executive and COE Executive

Purpose Of The Job

At Procera, we believe in fostering an environment of growth, collaboration, and innovation. We are seeking dynamic and engaging Facilitators to join our team. We would like to hear from professionals with International BPO and/or Domestic Collections experience.

Minimum Qualifications And Experience

1. Proven experience as a facilitator, trainer, or in a similar role.
2. Exceptional communication and interpersonal skills.
3. Strong organizational and time-management abilities.
4. Ability to handle diverse groups and complex situations with ease.
5. Proficiency in using relevant tools or technologies.
6. Additional qualifications or certifications relevant to the position.

Job Responsibilities

As a Facilitator at Procera, you will play a crucial role in guiding groups through interactive and productive sessions. Your primary responsibility will be to lead workshops, meetings, and training interventions that drive results and promote a positive learning experience. The ideal candidate should be flexible with operating in a 24/7 working environment.

Competencies Required

See “Minimum qualifications and experience”

Salary, Incentives & Commissions

Competitive salary. Opportunity to work in a collaborative and supportive environment. Professional development and growth opportunities.

Working Hours

To apply, please forward your CV and covering letter explaining how your aspirations, skills, and experience match the role requirements to:

Job category: Training and Development

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

To deliver learning and development interventions for pharmacy, clinic and front of shop healthcare functions in order to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda.

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions and delivery, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.

• Learning and development theories and principles
• Learning methodologies
• Skills Development Act
• Pharmacy and related healthcare legislation

• Facilitation and presentation skills
• Planning and organising skills
• Interpersonal skills

• Desirable: At least 2 years professional practicing pharmacist experience
• Desirable: 1 year tutor registration with SAPC
• Desirable: Experience in a retail environment

• Essential: Registered as an assessor with SAPC

• To determine training needs for the business by consulting with business, scoping training needs, identifying value-add solutions, developing the programme and submitting for approval for implementation annually and as required
• To coordinate technical training by collaborating with relevant departments, identifying training needs, staying updated with industry best practice, developing training materials where relevant and scheduling and organizing training sessions as required
• To develop technical training proposals by conducting research, gathering insights from subject matter experts, incorporating solid technical knowledge and industry insights, understanding the specific technical needs and objectives and designing training proposals as required
• To educate customers on new products by collaborating with the Research and Design team, understanding product specifications and features, understanding product benefits and usage, developing training materials and delivering training and information sessions as required
• To support the achievement of customer and performance targets by planning and executing the required number of customer visits, testing schedules and other activities, identifying possible challenges, collaborating with stakeholders, identifying effective solutions and taking proactive measures to overcome obstacles as required

• Driver's License
• Proficiency in Microsoft Office and learning management systems (LMS)
• Matric / Grade 12 or equivalent
• ETDP Qualification
• 5 to 7 years of experience in the chemical plant operations
• Assessor or Moderator Qualification

Previously disadvantaged groups will be given preference including people living with disabilities.

Beauparc Mogalakwena, Limpopo, South Africa

Join to apply for the On-Site Training Facilitator role at Beauparc

Beauparc Mogalakwena, Limpopo, South Africa

4 weeks ago Be among the first 25 applicants

Join to apply for the On-Site Training Facilitator role at Beauparc

Get AI-powered advice on this job and more exclusive features.

The Role

To deliver high-quality, engaging, and accessible training, direct to the end users across multiple sites as part of the implementation of Workday (HCM and Payroll modules) and UKG (Time & Attendance system).

About The Role

The Role

To deliver high-quality, engaging, and accessible training, direct to the end users across multiple sites as part of the implementation of Workday (HCM and Payroll modules) and UKG (Time & Attendance system).

The role will ensure that employees and managers are confident and competent in using the new systems, supporting a smooth transition and adoption, whilst also ensuring integration into end-to-end business processes across the company.

Key Accountabilities

• Deliver face-to-face classroom/virtual training sessions, or simulator (scenario), tailored to different user groups (e.g., frontline employees, managers, system administrators, and the HR team)
• Collaborate with the Colleague E2E project team, Transformation Team, and Head of Learning to understand training materials, timelines, rollout plans, hyper care support post Go-Live, and establish metrics to measure successful completion
• Localise and adapt training content to suit site-specific needs and user capabilities withing a multi-culturally diverse environment
• Provide on-site support during go-live periods, acting as the first point of contact for training-related queries
• Gather feedback from training sessions, feedback to the project team, and contribute to the delivery of continuous improvement training materials and approach
• Maintain accurate records of training attendance and user readiness
• Support change management activities by promoting system benefits and address user frustrations/ barriers
• Liaise with site leadership to coordinate training logistics and ensure alignment with operational needs
  
  

• Proven experience delivering training in a fast-paced, operational or multi-site environment
• Experience supporting system rollouts or digital transformation projects
• Strong communication and interpersonal skills, with the ability to engage diverse audiences (job roles, cultures and values, and languages)
• Confident in using digital tools and platforms for training delivery (e.g., MS Teams, and the articulate e-learning platforms)
• Ability to travel frequently and work independently across multiple locations
• Strong organisational skills and attention to detail, along with time management capability
  
  

• Experience with Workday and/or time tracking (pref: UKG) systems
• Background in HR, operations, or workforce management
• Experience in change management or user adoption initiatives
• Familiarity with adult learning principles and instructional design
• Experience around the delivery of training materials to multi-lingual populations
  
  

• Proactive: Practical, hands-on. Takes initiative to identify and resolve training challenges
• Empathetic Communicator: Listens actively and adapts style to meet learner need
• Resilient & Adaptable: Comfortable with ambiguity and able to adjust to changing priorities
• Collaborative: Works well with cross-functional teams. Builds strong relationships on-site
• User-Focused: Committed to ensuring a positive learning experience for all users
• Culturally Aware: Sensitive to regional and site-specific differences in communication and learning styles
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Human Resources
• Industries Utilities

Referrals increase your chances of interviewing at Beauparc by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Listing reference: click_019457

Listing status: Online

Apply by: 9 March 2025

Industry: Wholesale & Retail Trade

Job category: Training and Development

Location: Johannesburg Metropolitan

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

To deliver learning and development interventions for pharmacy, clinic and front of shop healthcare functions in order to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda.

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions and delivery, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.

• Learning and development theories and principles
• Learning methodologies
• Skills Development Act
• Pharmacy and related healthcare legislation

• Facilitation and presentation skills
• Planning and organising skills
• Interpersonal skills

• Desirable: At least 2 years professional practicing pharmacist experience
• Desirable: 1 year tutor registration with SAPC
• Desirable: Experience in a retail environment
• Desirable: Experience in hospital or warehouse pharmaceutical environment to help facilitate the implementation of the new QCTO qualification

• Essential: Registered as an assessor with SAPC

The Customer Services Training Facilitator equips the Customer Services Team with the knowledge and skills needed to meet customer service goals. This role develops training plans based on real-time data, quality assessments, and performance trends, ensuring effective delivery and addressing team and individual needs. They conduct ongoing training sessions, coaching, and evaluations to prepare agents for exceptional interactions, while also developing content for new products and updating knowledge resources. Supporting the QA team in process enhancements, the facilitator acts as a key link between the Customer Services Team and the Customer Service QA & Training Manager, driving continuous service improvement.

Objectives

• Maintain high-quality standards for training to ensure effective customer service development.
• Align training efforts with goals to optimise Customer Services Agent performance.
• Utilise diverse training methodologies and tools to maximise learning effectiveness.
• Conduct ongoing training needs analyses in collaboration with the Quality Assurance Team and Contact Centre Leadership.
• Ensure compliance with accreditation standards for training materials while partnering with relevant teams and stakeholders.
• Assess training effectiveness through feedback and make timely improvements to content and approach.
• Address concerns about learners at risk of not fulfilling their roles, escalating to Customer Service Managers and Team Leads when necessary.
• Execute training sessions for new hires, processes, or initiatives, ensuring all materials are current.
• Identify knowledge and skill gaps through training assessments and operational observations.
• Provide continuous feedback from call listening to Customer Service Managers and Team Leads for improvement.
• Report training insights and metrics to Contact Centre Leadership for informed decision-making.
• Coordinate logistics for the operational training schedule, including systems setup and materials.
• Assist in developing plans for all roles within the Customer Services environment.
• Train Agents to ensure their readiness for full-function Customer Service performance.
• Keep training materials updated through the Knowledge SharePoint portal and CRM system.
• Research best practices in learning and development to enhance training experiences and outcomes.
• Facilitate eLearning sessions and conduct in-person training to promote a positive learning environment.
• Develop proficiency assessments to gauge learners’ understanding and readiness.
• Maintain accurate training registers and surveys, recording interventions, attendance, and feedback.

Qualification & Experience

• Matric Grade 12.
• Diploma/Certifications/Accreditations in Communications, Learning and Development, or equivalent.
• +3 years in training facilitation or design and delivery, specifically in an operational customer services or retail environment.
• Demonstrable experience in operational development needs of large teams and achieving improved service levels.
• Experience in applying observational agent assessments and integrating various data sources to design targeted training interventions that enhance customer service levels.
• Familiarity with training design and development templates and toolkits.
• Proficiency in MS Office 365, particularly intermediate Excel skills

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included. We are committed to Employment Equity when recruiting internally and externally. Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Join to apply for the On-Site Training Facilitator role at Greenstar

Join to apply for the On-Site Training Facilitator role at Greenstar

Get AI-powered advice on this job and more exclusive features.

The Role

To deliver high-quality, engaging, and accessible training, direct to the end users across multiple sites as part of the implementation of Workday (HCM and Payroll modules) and UKG (Time & Attendance system).

About The Role

The Role

To deliver high-quality, engaging, and accessible training, direct to the end users across multiple sites as part of the implementation of Workday (HCM and Payroll modules) and UKG (Time & Attendance system).

The role will ensure that employees and managers are confident and competent in using the new systems, supporting a smooth transition and adoption, whilst also ensuring integration into end-to-end business processes across the company.

Key Accountabilities

• Deliver face-to-face classroom/virtual training sessions, or simulator (scenario), tailored to different user groups (e.g., frontline employees, managers, system administrators, and the HR team)
• Collaborate with the Colleague E2E project team, Transformation Team, and Head of Learning to understand training materials, timelines, rollout plans, hyper care support post Go-Live, and establish metrics to measure successful completion
• Localise and adapt training content to suit site-specific needs and user capabilities withing a multi-culturally diverse environment
• Provide on-site support during go-live periods, acting as the first point of contact for training-related queries
• Gather feedback from training sessions, feedback to the project team, and contribute to the delivery of continuous improvement training materials and approach
• Maintain accurate records of training attendance and user readiness
• Support change management activities by promoting system benefits and address user frustrations/ barriers
• Liaise with site leadership to coordinate training logistics and ensure alignment with operational needs
  
  

• Proven experience delivering training in a fast-paced, operational or multi-site environment
• Experience supporting system rollouts or digital transformation projects
• Strong communication and interpersonal skills, with the ability to engage diverse audiences (job roles, cultures and values, and languages)
• Confident in using digital tools and platforms for training delivery (e.g., MS Teams, and the articulate e-learning platforms)
• Ability to travel frequently and work independently across multiple locations
• Strong organisational skills and attention to detail, along with time management capability
  
  

• Experience with Workday and/or time tracking (pref: UKG) systems
• Background in HR, operations, or workforce management
• Experience in change management or user adoption initiatives
• Familiarity with adult learning principles and instructional design
• Experience around the delivery of training materials to multi-lingual populations
  
  

• Proactive: Practical, hands-on. Takes initiative to identify and resolve training challenges
• Empathetic Communicator: Listens actively and adapts style to meet learner need
• Resilient & Adaptable: Comfortable with ambiguity and able to adjust to changing priorities
• Collaborative: Works well with cross-functional teams. Builds strong relationships on-site
• User-Focused: Committed to ensuring a positive learning experience for all users
• Culturally Aware: Sensitive to regional and site-specific differences in communication and learning styles
  
  

• Share Vacancy on Facebook
• Share Vacancy on X
• Share Vacancy on LinkedIn
• Share Vacancy on WhatsApp
• Send Vacancy to a friend

• Seniority level Entry level

• Employment type Full-time

• Job function Human Resources

Referrals increase your chances of interviewing at Greenstar by 2x

Get notified about new Training Facilitator jobs in Mogalakwena, Limpopo, South Africa .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.