1,480 Certified Reliability Engineer jobs in South Africa
Quality Assurance
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Overview
Sutherland
Unlocking digital performance. Delivering measurable results.
Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).
Responsibilities- Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).
- Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters.
- Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues.
- Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality.
- Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency.
- Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders.
- Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards.
- Compliance: Ensure that all processes and interactions comply with company policies and regulations.
- Qualifications Required:
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
- A proven track record of delivering against client, customer and business outcomes
- 2 years’ experience working within BPO - Customer Service
- 3 years of Quality Assurance experience
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills
- Have strong verbal and written communication skills
All your information will be kept confidential according to EEO guidelines.
#J-18808-LjbffrQuality Assurance
Posted today
Job Viewed
Job Description
Quality Assurance
Posted today
Job Viewed
Job Description
Quality Assurance
Posted today
Job Viewed
Job Description
Quality Assurance
Posted today
Job Viewed
Job Description
Quality Assurance
Posted today
Job Viewed
Job Description
Quality Assurance
Posted today
Job Viewed
Job Description
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.
Qualifications
Qualifications Required:
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
Experience, Knowledge, Skills and Attributes Required:
- A proven track record of delivering against client, customer and business outcomes
- 2 years' experience working within BPO - Customer Service
- 3 years of Quality Assurance experience
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills
- Have strong verbal and written communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Quality Assurance
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Quality Assurance & Sales Training Representative (Real Estate/USA Market)
Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.
The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.
This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.
Job Type
: Remote
Location
: South Africa
Requirements
- Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
- Prior experience in call monitoring, quality assurance, coaching, or training.
- Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
- Deep knowledge of sales strategies, including objection handling and closing techniques.
- Comfortable creating and delivering structured training programmes.
- Highly organised, proactive, and able to work independently in a remote environment.
Responsibilities
Monitor Calls & Evaluate Performance
- Regularly listen to sales calls to assess quality, compliance, and effectiveness.
- Identify performance gaps and opportunities for improvement.
- Provide clear, actionable feedback to sales representatives.
Coach Sales Team Members
- Conduct one-on-one and group coaching sessions focused on improving sales techniques.
- Support reps in enhancing objection handling, communication, and closing skills.
- Foster a culture of continuous improvement and accountability.
Train New Hires
- Lead onboarding programmes for new sales representatives.
- Teach company processes, scripts, and best practices to set them up for success.
- Deliver ongoing training sessions and refreshers to ensure skills remain sharp.
Quality Assurance
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Job Description
We're Hiring:
Quality Assurance (QA) Analyst – Call Center (Sales)Company:
Exclusive Essentials Working Hours: Monday to Sunday,
08:00 AM – 05:00 PM (Rotational days off)
Location: Rosebank, Remuneration: R8,500 + Commission Bonus
Position Type: Full-Time
Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.
We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.
Key Responsibilities: Monitor and evaluate sales calls for quality and compliance
Conduct one-on-one feedback and coaching sessions with agents
Support team leaders in performance improvement and discipline enforcement.
Generate and present quality reports and performance statistics
Contribute to the development of QA tools and processes
Requirements:2+ years of QA experience in a sales call center environment
Ability to work under pressure and meet deadlines
Strong attention to detail and high accuracy
Excellent coaching and communication skills
Ability to instill discipline and uphold standards
Proficient in Microsoft Excel (data analysis, charts, reports)
Confident in generating and presenting performance stats
What We Offer: Base Salary: R8,500 + Commission + Bonus
Energetic and supportive work culture
Growth and learning opportunities within the business
Send CV to
Job Type: Full-time
Pay: From R8 500,00 per month
Work Location: In person
Quality Assurance
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Job Description
Job Purpose:
To lead and manage the quality assurance function across sheet metal and railway manufacturing operations, ensuring compliance with industry standards, customer specifications, and regulatory requirements. The QA Manager will drive continuous improvement, oversee inspections and audits, and ensure that products meet stringent safety and performance criteria.
Key Responsibilities:
Quality Management System (QMS):
- Develop, implement, and maintain ISO 9001, IRIS (International Railway Industry Standard), and other relevant QMS frameworks.
- Ensure documentation and procedures are up-to-date and compliant with industry standards.
Inspection & Testing:
- Oversee incoming, in-process, and final product inspections for sheet metal components and railway assemblies.
Compliance & Audits:
- Lead internal and external audits (ISO, IRIS, customer audits).
- Ensure compliance with railway safety standards (e.g., EN 15085 for welding of railway vehicles).
Team Leadership:
- Supervise QA inspectors and technicians.
- Provide training and development on quality tools and standards.
Customer & Supplier Quality:
- Liaise with customers regarding quality concerns and corrective actions.
- Conduct supplier audits and manage supplier quality performance.
Continuous Improvement:
- Use Six Sigma, Lean, and Root Cause Analysis tools to drive process improvements.
- Lead CAPA (Corrective and Preventive Action) initiatives.
Qualifications & Experience:
- Bachelor's degree in Mechanical Engineering, Industrial Engineering, or related field.
- 5–10 years of experience in quality assurance, preferably in sheet metal fabrication and/or railway manufacturing.
- Certification in ISO 9001, IRIS, or similar standards.
- Experience with welding standards (EN and railway safety regulations.
- Proficiency in quality tools: FMEA, SPC, 8D, Pareto Analysis, etc.
Skills & Competencies:
- Strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
- Attention to detail and commitment to safety and quality.
- Ability to work cross-functionally with production, engineering, and supply chain teams.
Please stipulate your salary expectation along with your application.
Job Type: Full-time
Work Location: In person